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Vaya
3.9 from 3,081 reviews · View Statistics
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SIMB
SIMBCentral Highlands and Goldfields, VIC

Cheap and cheerful.

published

I live in the country and have been a customer for a few years. I rely on my phone to provide on-call technical support for banks and have a backup phone with one of the major telcos.

I have never had any issues with Vaya and the cost is vastly cheaper than the ‘other’ telco. Always get billed what I expect and my data allowance seems to have increased beyond what I expected. Coverage and data speeds are good. The only time I’ve had to deal with customer service was for a replacement SIM which arrived in a couple of days.

I’ve recommended them to my friends and family and they all share the same experience. Well done Vaya!

  • Value for Money
  • Local Reception
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Alphonse L.
Alphonse L.Western District, VIC
  • 4 reviews
  • 1 like

Extremely slow reactivation; poor plan offers

published
  • Value for Money
  • Customer Service
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Foolish
Foolish
  • 3 reviews

Typical Telco, just a middle man that blames the network

published

Been with Vaya for a little while, as usual things are good when they are good, but anything technical they just blame the network, in this case optus. Havent received calls for days. You would think, if they know of the outage they would tell customers, but they just hide and hope you wont know. Happy to take your money every month though. They perpetually say optus outage, but look at optus site, it says no outage. This company is just getting worse. Definitely looking to change.

  • Incentivised Review No
Vaya
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Darren
DarrenGreater Melbourne (Inner), VIC

MMS delayed by 10-24hrs or not delivered at all

published

Sending/receiving MMS messages are either delayed by 10-24 hrs or not delivered at all. This is a network issues as I have done a factory reset of phone and tried an old phone with no resolution.

  • Customer Service
  • Local Reception
Vaya
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Cheap, but scam-enablers

published

They dont offer any support to stop scam and spam attacks. I routinely receive multiple spam calls a day (say up to 10), with non-verified phone numbers. These should be blocked at source and not enabled by the service provider.

  • Value for Money
  • Customer Service
Vaya
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George K.
George K.South East Queensland, QLD
  • 17 reviews
  • 4 likes

Good but ...

published

Everything is good when you get connected and while connected. No issues. However when you request to disconnect that's when their true colours come out. Fees keep debiting to your account a couple of months after leaving and they make excuses after excuse as to why. Never again.

  • Value for Money
  • Customer Service
Vaya
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Marie
MarieGreater Melbourne (Inner), VIC
  • 2 reviews

The best mobile phone plan, with excellent service

published

Have been a customer for years and will be forever. Very reliable 24/7. Will highly recommend and have recommended to all my friends. Proud to be customer. Thank you again.

  • Value for Money
  • Customer Service
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Next

Vaya are such a helpful company

published

I was without power for 9 days recently, after the Melbourne storms took a neighbour's tree out, and my power with it. I was struggling with my phone usage, and charging (naturally), among other things, and so upped my monthly mobile plan by 3 GB, to see how much more I would keep needing until power came back. At this stage, I had no idea I would be without power for so many days, and a few days later, emailed Vaya and asked could they suggest anything else. They did - immediately offering me another 3 GB -- without charge.
I was ecstatic, and thanked them profusely.
A very happy solution to a messy 9 days in my life.

  • Value for Money
  • Customer Service
Vaya
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Joe
JoeGreater Melbourne (Inner), VIC

Voted No1 in the World Vaya Mobile

published

Excellent value for money as i have been with them since 2018 and every year on anniversary they add more data without increasing the cost. Well done to Vaya and other networks don't even come near them.
Thank you and i look to continuing with Vaya
Keep up the great work

  • Value for Money
  • Customer Service
Vaya
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Love all about it. Never had any issues and I kept getting upgrades for no extra cost!!

published

Reliability is good. No frequent dropouts even in remote spots. Download speeds are also sufficiently fast. Am happy overall with the network, especially for this price. Thank you thank you.

  • Value for Money
  • Local Reception
Vaya
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Very happy with the service. Long time customer.

published

I am very happy with the service provided and the really inexpensive rates. I was well supported all through Covid pandemic. Thank you Vaya for the excellent service and for replying to my email messages. Very happy customer.

  • Value for Money
  • Customer Service
Vaya
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Chris Fostiropoulos
Chris FostiropoulosGreater Melbourne (Inner), VIC

Excellent service

published

Been with Vaya for some time now and have no complaints. The longer I remain a customer of Vaya the better my benefits get. Happy customer! Would highly recommend Vaya.

  • Value for Money
  • Customer Service
Vaya
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Never had an issue

published

Never had an issue and they have upgraded my plan about 4 times with no extra charge. Value for money why would you go with anyone else. Great coverage fast downloads what more could you ask for.

  • Value for Money
  • Customer Service
Vaya
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Mikka
MikkaSydney Surrounds, NSW
  • 4 reviews
  • 1 like

Great reliable service

published

Download speeds are great for me. I've never had and difficulty in downloading all the content or apps I want. I've been using Zoom a lot recently and that works very well. Also, the dropouts are extremely rare.

  • Value for Money
  • Customer Service
Vaya
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Mikka
Mikka

I'm genuinely very happy with your service. If I have issues, I either go online or call one of your representatives and the problem is usually fixed on the spot or close to it. If I weren't happy I'd find another supplier.

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More than five years journey with you. I'm glad to connect to the world wide with you.

published

Sometimes I turn off my mobile phone WiFi to download videos much more faster with Vaya network.
The phone and network coverage are very reliable.
Monthly fees are unbelievably reasonable.
VAYA you are amazingly good.

  • Customer Service
  • Transparency
Vaya
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Questions & Answers

Victoria C.
Victoria C.asked

Hi any updates as to when you guys will be supporting Apple watches? I'm really happy with Vaya but will need to move my contract if nothing is still planned for the future

1 answer
Vaya
amaysimVayaSend a private message

Hi Victoria - eSIM is a feature we definitely look forward to provide in the future.
Once it's available, you'll be the first to know. Ta!

angus graham
angus grahamasked

Why is my internet not working on my phone no 0428981135 a/c 881422 I have been client for 3 years and first time no service angus

1 answer
Vaya
amaysimVayaSend a private message
Saskia R.
Saskia R.asked

Hi, How likely is Vaya to start supporting Apple Watch in the near future (within the next couple years or so)? Is it something you’re actively considering or something not even being looked into at this stage? Thank you.

4 answers
Vaya
amaysimVayaSend a private message
Saskia R.
Saskia R.

Thank you, I really hope you can soon! :)

Tom & Michelle K.
Tom & Michelle K.

I have the same issue with my wifes Samsung smart watch. I hope you guys implement this feature very soon. It seems to be a very common requirement these days

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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