Vaya

I live in the country and have been a customer for a few years. I rely on my phone to provide on-call technical support for banks and have a backup phone with one of the major telcos.

I have never had any issues with Vaya and the cost is vastly cheaper than the ‘other’ telco. Always get billed what I expect and my data allowance seems to have increased beyond what I expected. Coverage and data speeds are good. The only time I’ve had to deal with customer service was for a replacement SIM which arrived in a couple of days.

I’ve recommended them to my friends and family and they all share the same experience. Well done Vaya!

As a long time customer, just short of 10 years I must say my experience with Vaya has been a standard one, nothing good to speak of nor bad to say. Things are okay when nothing happens, when there are issues then it really tests whether a company is worth the investment. For me, the time came when a replacement SIM was needed after returning from overseas, a $20 replacement - fair enough. What came after was the real frustration, 6 days to deliver and another 4 days to have it reactivated and working. Ten days of contacting my boss via messeng...

Been with Vaya for a little while, as usual things are good when they are good, but anything technical they just blame the network, in this case optus. Havent received calls for days. You would think, if they know of the outage they would tell customers, but they just hide and hope you wont know. Happy to take your money every month though. They perpetually say optus outage, but look at optus site, it says no outage. This company is just getting worse. Definitely looking to change.

Sending/receiving MMS messages are either delayed by 10-24 hrs or not delivered at all. This is a network issues as I have done a factory reset of phone and tried an old phone with no resolution.

They dont offer any support to stop scam and spam attacks. I routinely receive multiple spam calls a day (say up to 10), with non-verified phone numbers. These should be blocked at source and not enabled by the service provider.

Everything is good when you get connected and while connected. No issues. However when you request to disconnect that's when their true colours come out. Fees keep debiting to your account a couple of months after leaving and they make excuses after excuse as to why. Never again.

Have been a customer for years and will be forever. Very reliable 24/7. Will highly recommend and have recommended to all my friends. Proud to be customer. Thank you again.

I was without power for 9 days recently, after the Melbourne storms took a neighbour's tree out, and my power with it. I was struggling with my phone usage, and charging (naturally), among other things, and so upped my monthly mobile plan by 3 GB, to see how much more I would keep needing until power came back. At this stage, I had no idea I would be without power for so many days, and a few days later, emailed Vaya and asked could they suggest anything else. They did - immediately offering me another 3 GB -- without charge.
I was ecstatic, and thanked them profusely.
A very happy solution to a messy 9 days in my life.

Excellent value for money as i have been with them since 2018 and every year on anniversary they add more data without increasing the cost. Well done to Vaya and other networks don't even come near them.
Thank you and i look to continuing with Vaya
Keep up the great work

Reliability is good. No frequent dropouts even in remote spots. Download speeds are also sufficiently fast. Am happy overall with the network, especially for this price. Thank you thank you.

I am very happy with the service provided and the really inexpensive rates. I was well supported all through Covid pandemic. Thank you Vaya for the excellent service and for replying to my email messages. Very happy customer.

Been with Vaya for some time now and have no complaints. The longer I remain a customer of Vaya the better my benefits get. Happy customer! Would highly recommend Vaya.

Never had an issue and they have upgraded my plan about 4 times with no extra charge. Value for money why would you go with anyone else. Great coverage fast downloads what more could you ask for.

Download speeds are great for me. I've never had and difficulty in downloading all the content or apps I want. I've been using Zoom a lot recently and that works very well. Also, the dropouts are extremely rare.

Sometimes I turn off my mobile phone WiFi to download videos much more faster with Vaya network.
The phone and network coverage are very reliable.
Monthly fees are unbelievably reasonable.
VAYA you are amazingly good.