Vaya

Vaya

 Verifiedvaya.net.au
3.9

3,115 reviews · Statistics

PositivevsNegative
74% · 2,295765 · 25%

Plan Type
  • Pre-Paid Sim Only (648)
  • Post-Paid Sim Only (1,051)
  • Post-Paid with Phone (126)
Value for Money
4.8 (2,027)
Customer Service
4.6 (1,827)
Local Reception
4.6 (1,859)
Transparency
4.7 (1,724)

Reviews

3,115 reviews
Sorcha B.
Sorcha B.3 posts
 

Good low cost plan

I have been with Vaya for about ten years now. Really good value for money, hardly ever any service issues (bar the major Optus outage), online chat available to sort out issues. The only real issue I've had is accessing my account online, there are consistently issues with the website. This is a pain but overall it's a good provider. Show details
Value for Money
Customer Service
Local Reception
Transparency
ASsdfasdf23
ASsdfasdf23
 

I've been a customer with Vaya for 11 years. This is the final straw

I was pretty happy with Vaya for the most part, but after the recent issues with Optus, I've decided to vote with my money. Nation-wide data breach and then a nation-wide outage within a year? Nah, not happening. And you've now decided to cap my data as well. So I have to go find a McDonalds in order to get internet. Show details
Customer Service
Local Reception
Transparency
Bill
BillNSWMurrumbidgee Region, NSW4 posts
 
Value for Money
Customer Service
Local Reception
Transparency
Stacey P.
Stacey P.Queensland
 

Been with them for years! Great low cost service

I've been with Vaya for years and can't fault them. They do little things like extra data in your birthday month. Great low cost plans, reliable service!
redeno
redenoQLDSouth East Queensland, QLD6 posts
 

I’m giving you this review

Hi we spoke before and issue out a new SIM card but have to ring up each time. My Sim card gets old. They need to sell sim card at a store somewhere people can be able to get one easier. It is too annoying ringing up each time to replace an old Sim card each time I have to swap phones to a new phone. Show details
Value for Money
Customer Service
Local Reception
Transparency
Sue
SueVICSouthwest, VIC
 

Impossible to login to account

Over the past few weeks I have had to login twice to my Vaya Account and the login has not worked. After being advised to reset my password, still no hope of getting in. After waiting on the phone to get through to an operator I have been told on both occasions that it is a 'maintenance 'issue and is being fixed. The actual rates and mobile service is great, but impossible to ever login to your account. I had to tell an operator ( in who knows what country!) my card details to change them. Not very safe, but the only way due to being unable to log into my own account! Show details
redeno
redenoQLDSouth East Queensland, QLD6 posts
 

Hi, I’m having difficulties trying transfer my old phone number. Sim card,l have not received sent by vaya

I’m complaining about how dodgy vaya and slack delivering a vaya SIM card, l requested New Sim card, but haven’t received it they never told me, about how Long the Sim card takes it’s been awhile now 13 days l’ve have paid my bills for that day, and still didn’t get a proper answer about Service provider about my Sim card Delay. I think vaya should contact the post department and tell what’s going on with the delivery delay? So customers can understand what’s going on. i’m telling you now people if you’re having the same difficulties I’m going through who knows what they’re going to do next and the further future to new customers and old customers. Vaya why don’t you sell your Sim cards at a local store helps customers that way. Show details
Value for Money
PenP
PenP
 

Absolute worst! Wish I could give less stars

Needed to re-set my password as I don't use the web site, all payments are auto-set. First attempt using Live-Chat - failed to get in. Had to: clear cache, use Chrome, incognito mode, wait minimum of 4 hours to attempt log-in (which I did), failed to get in. Went through the exact same process the next working day, 2nd password re-set, could not log in. The LiveChat (bot..?) was trying to be helpful, but in reality the web site was not working to allow me to log in. The "Ask your Queries" section does not actually submit the request, rather, the wheel spins with nothing actually happening. Would not recommend from a service POV - utterly useless. Show details
Value for Money
Customer Service
Local Reception
Transparency
Bobby
BobbyNSWHunter Region, NSW20 posts
 
Value for Money
Customer Service
Local Reception
Transparency
david
davidNSWSydney, NSW60 posts
 

Telco

I can to this Vaya from Jennie mobile when amysymin bought it all went well few outage's over time but when Optus bought amysymin that's when things changed app went dead signal dropouts they used every excuse in the book could not put up with it anymore so moved to mate mobile fabulous reception such a improvement they had better improve there game glad l left them no good Show details
Value for Money
Customer Service
Local Reception
Elena
Elena
 

Second though

No complaints about service for many years. But the new website is a puzzle with no information.

No matter on what line I click on menu, it comes to choose to how I prefer to be informed - email or SMS. Nothing else.

Another issue -I didn't save my credit card details. I prefer to enter once a month credit card details. However, in the last payment my credit card details showed up automatically.

After the latest payment went through, I got email. See below-

A high-risk customer interaction has been initiated on your Vaya account. To review the request, click the following link.

Should I worry? I didn't click the link.
I don't understand anymore how to deal with Vaya.

Victor
Victor4 posts
 

Absolute crap company

You get what you pay for, Had no reception and was told it was a tower repair and woul be fixed by July 2 , and then was told by another person that there never was an outage in our area. Cancelled both my wife’s and my phone, and was told because of our problems we had been credited our last months debit , nonsense, and then they charged me for the next month as well. explaining that while they take a month in advance payments on the 17th of the month, they actually charge you until the end of the month, and even though my our accounts were cancelled those fools continue to take money from our account . Don’t touch them , and don’t believe anything they tell you because it’s absolute crap Show details
Arthur P.
Arthur P.NSWSydney, NSW
 

bad, drops out continually

reception bad, not much better than vodafone, telstra is best Show details
Brooke
BrookeVICGreater Melbourne (Metropolitan), VIC5 posts
 

Customer service is disgusting

Been trying to get in with to connect my SIM card
I have tried calling them and they hang up on me
Tried there online and doesn’t connect either
This a joke Show details
Vee
VeeNTAlice Springs, NT7 posts
 

Vaya is Great Value

Vaya is Great Value i.e. $16 for 17GB. Hard to find a better deal. Show details ·  1

Questions & Answers

Bill
Bill

I am going overseas for 6 months - can I keep my vaya phone number? I have read you may be able to port your number to an ESIM solution

Victor
Victor  
mahraz s.
mahraz s.

where can I see my contract?

Kath G.
Kath G.

Why does my phone say not connected to network

See all Vaya questions

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
Visit official website

Contact info for Vaya

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