I experienced issues when I had to replace my debit card details (lost card). My existing direct debit was due but I didn't have my new card.
I contacted Vaya (chat) and explained. They were so helpful. Suspended the billing. When I could give new details so billing could go ahead. They contacted me again after to ask if everything ok.
Wonderful service thank you.

Data speed was consistently about 2 mbps. Just. No good tried everything to correct this .but company didn't buy enough band width the company contact me many time. But nothing helped

I was a jeenee customer. After being migrated to Vaya I discovered that they had auto saved my credit card details when I paid my first bill, and put me on direct debit without my permission. When I logged onto my account I also realised that the self service account password could not be reset and that the credit card details could not be deleted. I contacted Vaya and they deleted the credit card details from the account. They have not addressed my security concern so I am going to have to cancel my service, which is a shame since the phone service itself is fine.

Highly recommend Vaya as an affordable mobile plan. Have been with them for many years.
Good download speeds no dropouts but is on the Optus network so doesn't have service in some areas.
Fantastic customer service and great pricing. Also gives bonus data as rewards.

I have been with vaya for over 7 years and have always found coverage any where I've been. If I've needed any assistance with anything they are extremely helpful. I will never go back to another provider.

They have no issue whatsoever with releasing phone call and data records to a stalking, registered teacher in Victoria. Do not recommended this so called service. Obviously Vincenza tells them their conduct is safe in her possession given her close relationship to Victoria Police who are putty in her hands. La Mafiosa running the state of Victoria.

the service awesome. We wish to you more successful . I have to phone plans myself and my wife. I'm so happy with vaya company and any issues.all the best thank you

Been with Vaya over three years, no hitches. Data limit has been raised a few times at no extra cost. I received credit for putting a friend on Vaya.
My partner is keen to get Vaya once her current contract is completed.

It's been two years I'm with Vaya. They are the best so far there is no network problem, no glitch nothing. So happy with the service, now they are giving me unlimited data for each month at no extra cost ... Thank you Vaya ..

I have been charged 89 for a bill without getting a single notice why?
Is a joke.
I have been with other providers before and didn't have such an experience ever. I want to get at least a SMS when there is extra data used

No problems at all for me with network coverage in sydney metro area. No call dropouts ever. No internet speed issues except when in the train on the harbour bridge...why is that?

Yay Vaya Again!! Vaya's 4G is great. Speeds from 25 (rarely) to 150 depending on time of day are terrific. Who needs fixed line NBN and a landline? We take our little Alcatel modem (up to 12 devices) when we travel around Aus. And now Vaya has rewarded its loyal customers like us with double data on both our phones AND our 4G mobile wifi modem. This is such a great gift. Thanks Vaya. PS Vaya is now Amazing Amaysim.

I was happy on my previous carrier until these thieves took it over. I call Vaya thieves because they change extras on top of your bill for paying your bill and then even more on top of that so they can perpetually charge late fees. Vaya are THIEVES.

Do not join Vaya, they will steal from you.

Been with Vaya ever since I got my first mobile phone! Can't think of anything negative. Prompt supportive and patient. Generous and considerate during the Covid pandemic. Vaya rocks!! And thank you.

Cancelled my account before next billing cycle and woman on phone assured me that i would not get charged any more fees. I did get charged those fees. called back second time and enquired about why i was still being charged after i cancelled my account and why i was getting charged biling fee after i deactivated. person on phone was not polite and raising his voice. in the end it was agreed to refund 1 month and billing fee. i only got refunded the 2.50 billing fee and not the 1 month amount.

Very reliable fast internet pleanty of data, been with Vaya for 6 years no problems easy to talk to quick to respond. Always have deals on, i would recommend Vaya.

You are the best in good times and bad... and then some you have been there for me. I used to be an Optus customer and then my daughters told me I could do better for my pensioner needs. And they were right.

People complain that my end drops cut in and out but I can hear them alright.
I find that it does not pick up the Wifi in some parts of my house, eg in lounge room which is in the next door to the Wifi, comes up as 1/2 to1 bar on phone. in the bedroom furthest away from the Wifi is the strongest 21/2 to 3 bars and callers can hear me when on speaker.

I was an unhappy Optus customer that got sick of high costs and low service. I changed to Vaya and got better service at a fraction of the cost - still using the Optus network.

I've been with Vaya for five or six years and they have upgraded my plan a number of times, as a reward for my loyalty! If only more companies followed Vaya's lead - there'd be a lot more happy customers out there! I've also found their coverage and speeds to be good, with no dropouts! Keep up the good work Vaya!