VeeTel

You get bill for not existing service – That was minus one star for not existing service. Do yourself a favour and avoid this company at all costs. Taking advantage of elderly and sending bills for no service. Shocking behaviour.

CRIMINALS! Stay away!! – They charge for services you didn’t agree to by signing you up to their NBN without your permission. They then lie about it. When asked to provide evidence via a record of the conversation, they don’t respond. Their contact Centre staff are beyond RUDE. Whilst on the phone to a very rude staff member I could even hear another operator getting… Read more

stuck into someone else on a call. I honestly don’t know how this company is still in business. Please someone shut them down!

Criminals – These people are simply criminals. They have been sending me bills for 4 months and i rang them many times to tell them that I have never subscribed to their services and this is a mistake. I requested the account to be suspended and that the issue is investigated. However they kept sending me bills and never suspended the account. I am now up to… Read more

the 4Ith month with over $200 in bills for a service that I don't have. This should have been sorted out in the first month I called , moreso as this is very suspicious but they did nothing more, the bill is going up every month. As a minimum they should have suspended the account and investigate the matter. I am engaging a lawyer to deal with this issue. Very unprofessional. Stay away from them.

Worst Customer Service Ever ! – They disconnected our service out of blue, but failed to provide a new modem for nbn. It was a nightmare for days. I would wait for hours on hold and nothing would be sorted- they would promise to call back and never did. Finally, yesterday Emily was so rude on the phone-I still cannot believe it. I was actually told "did you really expect someone… Read more

to call you and reply to your email-what do you want from us" in an aggressive way. I'm still shaken from this experience. Stay away! This place won't stay in business for much longer as they would rather keep their rude staff then their customers.

Jorge! Best customer service – My elderly in-laws phone didn’t work and we rang Veetel yesterday got walked through tech stuff and after an hour then was told HFC had an issue throughout the network. Told everything was ok with the internet and it should work tomorrow. Tried again today and nothing. Rang Veetel and lucky enough got Jorge, told him what we did the night… Read more

before and we went through the tech stuff again except he dug further and investigated and found the phone number had been ported to NBN... from there he was very patient walking me through the setup considering I have the flu he was very polite but wanted to get it fixed up for us. We finally got it working he did a test call and made suggestions for the in-laws to upgrade their home phones. These 5 stars are for you Jorge you thoroughly deserve them. Thank you again.

No good – We have experienced nothing but issues from the day we signed up. I'm calling these guys all the time to attended to issues. Btw our internet is still not working as of today. Do yourself a favor and go somewhere else, horrible experience. Wish I was wise enough to go to a reliable and professional provider. Going to need therapy after dealing with veetel. Show details

keep getting charged after cancelling – Used their TV streaming service for a month and then cancelled. 3 months later I received a bill for the 3 months that had passed plus a late payment fee. Told them that I cancelled but they only cancelled from the time I called to ask about the bill, so they said I would have to pay even though I did not use the service as I thought it was… Read more

cancelled. Tried to speak to a manager over a 2 week period and throughout the whole time they were busy "trying to fix the server". It's impossible to speak to anyone that can actually help.

The bill they have provided me is also just for the late payment fee, not for the $76 as they never sent me any bills during the 3 months. They keep doing this and seem to get away with it, Avoid them if you can!

I wish I could score 0 DON'T BOTHER – Worst customer service and terrible. Service. No internet connection for 3 weeks numerous calls promised it would be fixed. Don't waste time or money.  Show details

The worst customer service ever – They forget to close my account and now they asks me to pay $ 300, after contacting customer service there is no trace and treat me as a liar !!!  Show details

DO NOT give them account number – I been customer with Veetel,but connection wasn't good at all so ring them and closed account with them at 10/11/2017, and mail back their modem....until now they charge my account...Yes..I ring them at 16.01 and person [name removed] told me, thats he will close my account and will credit me with $14.60...whats the LIAR...until now they charge my account...I will lodge complain at TIO for sure...Please people run from VEETEL  Show details

Stay Away-The Worse Service Ever – There is honestly not even 1 good thing to say about Veetel. Connection drops our weekly, we live in the heart of Gold Coast as we are classified a rural and according to their staff, this is normal for 'rural areas'. You will get harassed via email and sms to say that your bill is overdue, despite you have at least a week to pay. Than on the… Read more

day when the bill is due, you will get another message to say that they have now charged you a $15 late fee.

Customer service is non existent, and they will yell at their customers, happened at least 4 times in 7 months.

AVOID IF YOU CAN! – Set-up could be all right but if you need any assistance or when time for disconnection comes, GOOD LUCK ! Customer service. What's that?  Show details

Customer Service – Absolutely appalling customer service. Rang to enquire about my ADSL service. Was on hold for 35 min and to be told he couldn't help me. So he said he'll get someone to call me back the next day. Surprise surprise after 5 days no call. So I decided to call back. 50 min and I went from being number 6 to be answered to 4. Absolutely disgusted.… Read more

Bye bye veetel and I'm even prepared to pay you the $99 cancellation fee....

Do not even waste your time or money with this mediocre company!!!

Leeches – I've been with VeeTel as my mum's phone line was connected through them, so we got unlimited ADSL for like $44... This isn't to say that there wasn't a problem with the connection every second week or so - but whenever there was an issue, they would always say it's from our side (If it couldn't be fixed with a technicians assistance - Which some… Read more

were so passive over the phone). As we moved out of our home, i had called to disconnect our account (as i really didn't want to continue using their services), which at the time a guy confirmed our disconnection - free at last (yeah right!)... Until i received the next months bill, apparently i had to pay for this as i did call to confirm if it was the absolute last bill i will ever get from VeeTel, (which a young guy DID confirmed). Unfortunately i didn't write a reference number or his name, as i really thought that would have been the last time i had to deal with them, but every month that had gone past i would receive the next invoice, even though i called twice to confirm my disconnection! I called again, which a lady assisted and had seen that the account was still there and running...and that i never made a call to disconnect? WTH?

Apparently these dweebs don't back track or write down anything either, so THINKING AGAIN, this would be the last call i would make to these half-arsed demons, i had her disconnect me (AGAIN apparently) cause it wasn't done the first time? and she "credited the next bill" with in mind, i repeatedly asked if my account would be cancelled after this. So in hopes of this nightmare from ending, i get billed today... again. I called to again assist my new friends over at VeeTel and back track them the dates of my call logs to inform them (cause apparently they never got the memo) turns out i couldn't have the account closed as i needed to pay a couple of cents instead of the $44 which they wrongfully billed. Dealing with what seems to be uneducated folks, i hope today was the last time i had to call and discuss anything with this company. Think twice people! and don't forget to take down names and references!!!

Technical support – Have adsl... internet dropped off for a day so rang for support. Although polite, the receptionist said a technician would call back soon. After one and a half hours later with no response I called back. Lady said you just have to wait. This is not acceptable, terrible customer service. If you are thinking of signing up with them, don't. Shop… Read more

around, they don't deserve our business. They're happy to take our money but not happy to support us when things go wrong. I will NOT be considering them for the NBN!!!!

Avoid Like The Plague! – I recently switched my nbn internet to this retailer and it was the worst decision I have ever made. Their internet is virtually unusable and can only be used for like two hours a day! When I rang up to query as to why it was so bad (aka speeds as low as .02 mbps and NO upload speed at all), I was told that the problem would be solved by… Read more

purchasing a router from this company (around $100.00) As I connect directly to my NBN modum via a blue Ethernet cable, (aka don't use a router box) I declined this. Then when I told the technician that I wanted to cancel my account, he said fine and hung up on me! Moral of the story! Stay away from this provider. You will be sorry you ever joined up with them!

p.s. I have two router boxes from two previous internet providers, and they made NO difference to my internet speed. They just cost me money and now sit around doing nothing.

Warning!!! Stay Away From Them!!! – Europian program box no contract... 10 months charged as agreed, later overcharged, cancelled and returned box, still getting bills, painful and long process to talk to someone over the phone, no answer on emails!!! NIGHTMARE!!! Stay away from them!!!  Show details

Very Bad Customer service and Organisation -Summary TERRIBLE – I never experience a bad customer service in any internet provider till I subscribe to vee tel. Almost everyone that pick up my phone was very rude (One Actually yell at me) and slow to respond (Even to the point I type this review I have not received call back) I have given a clear instruction before I have my contract with them to make… Read more

sure they pass me the modem before cutting down my current adsl Line. And they cant even follow this very simple instruction and they cut it down anyway before I even have my NBN modem.

I have been without internet in past 2 days (3 days including today) and it cost me as I could not run my business without one.

I have called them and they said will get someone to call me back IN 15 MINUTES and now 2 DAYS LATER still no one call me back.

DONT EVER TRY YOUR LUCK WITH THIS COMPANY. YOU GOING TO WASTE YOUR TIME AND MONEY. I SHOULD HAVE STAYED WITH MY PREVIOUS PROVIDER RATHER THAN WITH THIS HORRIBLE INTERNET PROVIDER.

THE WORST FROM THE WORST.

Complete Liars- Worst customer Service i have ever experienced – I called through about a month ago to advise that I wanted to cancel our account. I was not told or contacted for about 3 weeks to finalise the cancelation and let me know what I had to do with the set top box. I then called on Friday 1st September and was told that someone would have to call me back just to tell me where to send the set top box.… Read more

A gentleman, did call from the retention team and insisted that I think about it over the weekend as a new feature was becoming available in 2 weeks which would allow me to replay up to 24hrs of live TV. I insisted that this would not change the decision but due to his polite manner I said that I would want a call on Monday 4th to confirm everything for the 3rd time.

I received no call on Monday and when I followed up on Tuesday was told again that someone would need to call me back. No one called back and once again when I call today, I am told the same thing. Hopefully, I will hear from someone by COB

This is not acceptable and demand compensation for the time wasted following you up and the atrocious way in which [name removed], your customer service representative, spoke to me. I should not be following up 3 times and be lied to all 3 times.

I have been told lie after lie, saying that people are not available or on lunch and that no one in the whole company can give me the address where to return this set top box and be done with your company. This is not a way to treat your customers

I feel like their lack of honesty and transparency have cost me grief, time and money.

Not what they claim to be on paper – I used to work for nbn co and a client was telling me how fantastic Veetel is for customer service. Not having internet at home and not in an nbn area, I thought I would try to have adsl connected with Veetel. Fantastic signup service; I filled out there sign up form and within 24 hours I had a provisioning officer asking more questions what was… Read more

my FNN and was I sure about the plan I had selected.

I have to admit I had to ask what a FNN is? It's a telephone line, I was told. "oh, I don't know!" no telephone line was previously connected at the premises. No worries I was told by the provisioning officer, he thought I might have to possibly pay the $299.00 but he would let me know when and if he could book an appointment with their upstream provider.

2 Months later and I had swapped jobs, Deferred my online uni study - because I obviously wasn't getting internet any time soon. I had decided, I didn't even need internet. Then a month ago I got an Invoice for Service charges for my telephone number? WHAT!?!

Working 8:30 - 5 pm for an Internet service provider myself, I don't want to spend my lunch on the phone to another Service provider so I emailed them. Then I emailed them again.. I heard nothing UNTIL I received a reminder notice that my account was overdue.

I emailed them again and then I approached the TIO. Veetel did not respond within the 10 day timeframe - disappointing but not unexpected. Then Yesterday I got a voicemail (Because I am at work during their operational hours) Apparently, Veetel can't get emails from the TIO. O_O Alarming!

Now I have been asked what can be done to resolve it? Waive all charges and close my account... Did I hear anything ... no! I absolutely did not.

1/10 would never recommend.

The worst customer service ever if you want to cancel their service you have to explain 10 times – Not happy at all and on top of it they're rude and arrogant !! They have to spell their lock bag and company name. Show details

WORST COMPANY IN THE WORLD! – THE WORST COMPANY!!! MUST READ AND SPREAD TO WORLD. Worst customer service in the world! Unhelpful, arrogant and rude! Will not help. Charge you without reason! Internet is slow. European TV works when it wants to work! Boxes overheat and stop working! I have never written a review before, but I am now for these incompetent providers. Customer service is bad. DO NOT SIGN UP! Show details

Veetel "not so bad" – On entering a 12 month contract with Veetel over 5 years ago, I found them helpful and they supplied the best speed I could get in my ADSL 1 area. In all that time I only needed to contact them twice, once for a billing matter the other for a line fault that was Telstra’s problem. My internet speeds have never been great but on going with them I… Read more

went from 1.5mbps with Clubtelco when it was working to 3.5mbps with Veetel. The setup was easy and the service was reliable and has been for the last 5 years.

I see a lot of poor reviews here but in my experience with them I have nothing to complain about. I would probably have stayed with them but unfortunately they didn’t offer NBN wireless when it came to my area.

Very Poor Service – My father is in his mid 70's and connected to the NBN after rolling over from ADSL. It took 3 weeks for his new modem to be send AFTER he connected to the NBN and didn't have internet for 3 weeks. Customer service staff are always lazy on the phone and quite honestly, incompetent. I highly advise anyone reading this to go with someone else, I… Read more

personally use iiNET, their customer support is second to none but whoever you chose, don't go with VeeTel.

Customer service = incompetent/ innefective circular script parrots with innability to hear anything – My review is for a telephone service with Veetel.com.au for less than a year. Before that, we were using their preselect service for overseas calls for around a year. They bungled their transfer process that had to be repeated and was repeatedly delayed. They created the account with an incorrect surname (despite me double checking before… Read more

ending the call). It took 3 to 4 weeks to transfer a telephone service from Telstra to Veetel. They gave consistently give inconsistent information so many times (right through from enquiring about transfering, to the eventual transfer), and they just don't have any real integrity of the information given to a customer. I mean, the information differed between each of the many calls by so much it has gone beyond ridiculous. Truly.

Telephone connection is reliable, and no drop outs (but it is just the old Telstra copper network anyway).

Customer service has stooped to such a low point recently that all i can say in regards recommendation; If you want to avoid the pain and frustration of dealing with script parrot repeating the same old, same old (and giving absolutely no indication of having really listened to the issue at real understanding or depth), steer well clear of these clowns.... STAY AWAY....

Flip TV is potentially a good product but at the present seems to suffer some flaws – Please note that this review relates to my impressions of the Veetel-supplied Flip TV service during January and February 2017. The service quality and features may be different by the time you are reading this review. As a lover of the BBC first channels I was looking for an alternative after leaving Foxtel. With the choice being between the… Read more

less expensive Flip TV and the more expensive Fetch TV, I tried the former first. Unfortunately in the time I had the Flip TV service, I was never able to obtain a good quality picture (it looked to me about as good as VHS video tape), despite being able to obtain superb quality pictures from both Netflix and Stan on exactly the same home network and TV set (the latter streams being almost indistinguishable from Blu-ray to my eyes). Furthermore, I noticed during peak periods (especially between 7.00 PM and 10.00 PM), the Flip TV picture would often pixelate badly - perhaps 4 or 5 times per hour. Again, this is despite Netflix and Stan working flawlessly 24 x 7. Flip TV did replace the box once and although it significantly alleviated the problem, it did not completely resolve it. Over another couple of overnight viewing sessions, I was knocked off the Flip TV network about 6 times or more, again despite Netflix and Stan continuing to work flawlessly.

The EPG guide on the Flip TV box also needs some further work in my opinion as it is not as informative as other guides and does not (so far as I can ascertain) show what actual series number is being shown - only the episode number. There have also been quite a few times where the Foxtel and BBC guides showed discrepancies relative to the Flip TV EPG with the former guides proving over time to be more up to date and accurate overall.

It was a regretful choice to cancel the service as it is well-priced and the product is clearly very well suited to the aged and technically challenged market - being as simple to set up and operate as one could possibly imagine. But in the end I couldn't get past the picture quality and pixelisation issues. The lack of an on-demand functionality was the last straw, however I had been informed this feature is to be introduced in the future. Had the picture quality been as good as Fetch TV HEVC HD (which I have to say now looks absolutely stunning on BBC First), the pixelisation issues resolved and comprehensive on-demand introduced for BBC First, I wouldn't have hesitated to stay with the service and save myself the cost of a Fetch TV box and the extra $60 per year subscription fee.

In closing I do have to say that the Flip TV staff have been very good and responsive throughout the month that I tried the product. Although I gave the product 3 stars in this review, the reality is that technically it really deserves only 2 in my opinion, but it still gets 3 stars because of the staff attitude, they way they treat customers relative to other providers I have tried, their timely responses to technical issues and their obvious commitment to the product. I just wish that level of commitment and excellence carried over into the quality of the product itself.

Internet Congestion – ADSL2+ unlimited. The internet was perfect for the first year and the rest. "Sorry internet congestion every time at 7-10pm" " "We don't know when it will get fixed" just shut up. Happening for 3 years. Great work on fixing it!  Show details

Terrible internet – Internet is extremely slow in the evenings and we get regular internet blackouts despite having purchased a state of the art modem based on false advice from their customer service. Will be switching to a more reliable provider.  Show details

Worst ISP I have EVER dealt with ... service being cancelled when expires next month – Business Internet/Phone down for over 2 weeks after storm; still waiting to be fixed. Just get run around from Veetel. Customer Support is terrible. When first had service it was brilliant; now it is slow & troublesome at best. When plan expires will move to 4G as I get better results using my phones & tablets on Optus.  Show details

dodgy internet provider – terrible service, signed up a plan for 2 years as the deal seem to be irresistible , worked quite ok initially but since early this year, virtually no internet at all, changed my modem as suggested by their customer service but nothing changed, customer service is quite reasonable but no solution now I started believing that you get what you pay… Read more

for but funny thing is I paid for nothing

good to stay with the major internet retailers as they have more control on their products

hope that will help in making your decision/ don't get robbed like I did

Terrible now, but okay 2 years ago – I signed up with Veetel 2 years ago because they offered a very competitive plan at the time and the speeds were reasonable. In the last year the speeds after 6pm are ~0.8MBPS @ 1km away from the exchange. This is not acceptable in the year 2016! 1. Technical support is VERY knowledgeable when you need them. 2. Sometimes make untrue excuses… Read more

for there being no service. I think this comes down to the customer service rep you speak to.

3. Customer service in general is below average.

4. ADSL plans are priced competitively.

5. NBN plans are not.

On the bright side, the NBN is now available at our location, so I will be changing providers.

The worst internet provider possibly in Australia – The internet provided by this company that shouldn't exist of how terrible it is always drops the Internet drops not for minutes but for hours even days sometimes on top of that it is slow and I'm writing this review of my phone since you guessed it the internet is down again. Either fix your service or don't provide Internet to the people.

ADSL2 speed of .22Mbps – Welcome back to the dark ages! Veetel promise unlimited. But by that they mean unlimited frustration, unlimited as in an endless wait for webpages to load. .22 Mbps speed on an ADSL2 line within the exchange with a Line of Sight of 1268 m and estimated cable distance of 1965 m.  Show details

Dial up speeds after 6pm – We've been with Veetel for nearly a year now and it's been going great! The customer service is absolutely brilliant. About 2 months ago, the download speed has dropped drastically in the evenings. It was impossible to use the internet at all, nothing would load. Got in touch with Veetel and all we got was "This could be due to a possible network… Read more

congestion that we are still investigating on. There is no estimated time of resolution."

Did some searching on Whirlpool, it appears that they've been "investigating" this congestion for several years now. Just not good enough.

veeery good – I have the FlipTV International channels and the International calls from this company it's very cheap and the service it's very good  Show details