Reviewer Photos & Videos
SCAM - DO NOT GO NEAR THEM
Told by Danielle (see December 2020 review!!) the sales person who initially made contact that the vehicle I was after was achievable, budget reduced and again continually assured they could get me what I wanted/needed for my special needs family. Questioned quality of vehicles after lack of service history available on cars sent and was told not available despite apparently all cars being ex-government... (would expect meticulous service history) suddenly no contact, 2 sales reps, Matthew and Mark suddenly no longer employed there, not returni...ng phones calls or emails, phone number on website charged 3 times in the past 2 days. Complaint to ACCC and Office of Fair Trading. Only wish I’d seen this review page before paying $330 only to find out they’re a bunch of liars and happy to take advantage of people who genuinely could use assistance finding a vehicle. DON’t GO NEAR THEM.
Best purchase I have ever made
Never ever would i have ever thought I could get my baby at the price that I paid I tried my luck with my bid and I WON staff were absolutely a delight to deal with from the very first phone call to delivery
100% would recommend VAA to anyone!!
Saved 3k off a Hilux
Ive been looking for a long time for a clean Hilux, every one I found was rough around the edges.
VAA found me a super clean car well within my budget,
Took a week to arrive and didn't disappoint.
DO NOT APPOINT Vehicle Auctions Australia!!! ..................BUYER BEWARE...................
I Robert paid an amount of $350 to appoint the services of Vehicle Auctions Australia to help me source a vehicle. As they advertise they have access to thousands of dealer auctions that public viewers cant access?? I had not received leads to vehicles in private dealer auctions so i contacted VAA to ask why i have paid a service to provide access to these auctions when all i am receiving from VAA are leads that i can veiw in public auctions and not any in private dealers auctions?? I then found and negotiated a deal with a private seller for a...vehicle for the amount of $28,000 the seller accepted my offer. I then called Mark from VAA to inform him i have now agreed to an amount on a vehicle. VAA (Mark) explained how he will contact the seller and arrange payment and delivery of the motor vehicle. VAA had the instructed me to deposit the amount of $28,000.00 into VAA account to secure the vehicle, I did. VAA then Renegotiated!!! the deal i had agreed on with the seller for an amount of $27,500.00!!! VAA never contacted and consoled this new price amount with me on the vehicle i had just agreed to buy for an amount of $28,000.00, VAA had then after instructing me to make the deposit of $28,000.00 transferred an amount of $27,500.00 to the seller. VAA forwarded me a receipt for the full deposit of $28,000.00 for the purchase of a second hand vehicle. I have then received a receipt from the private seller the owner of the vehicle i just agreed to an amount of $28,000.00 for an amount on the receipt of $27,500.00. VAA has clearly transferred an amount of $27,500.00 into the sellers account and not the amount of $28,000.00 that i had instructed them to do and appointed there services for the sale of the vehicle. I have made a police report this will be investigated. I would require the amount of $500 transferred directly back into my account by VAA. I have records and receipts of all the dealings and correspondence from VAA, Myself and the private seller. I paid the full service fee of $350 for the service of VAA there was not disclosure of any other fees involved or charges for there services. I also paid an amount of $800 for vehicle transport. I have cancelled this arrangement and have been refunded $700 of the $800 paid. I require an amount of $100 to be refunded from the transport cost as advised by Mark from VAA. I require the full total amount of $600 plus the $350 service fee to be refunded back to my account by end of business day. The $350 service fee was all i was disclosed in to be the amount that VAA will charge to assist helping obtaining a vehicle. Not to have them undertake a new agreed amount and not pass the true reflective cost of the vehicle onto me the customer. I have had my money stolen and have been ripped off and scammed by VAA. I am now taking this matter further, to ensure VAA do not do this to any one else. This Email has been forwarded to the Office of Fair Trading, ACCC and my legal support. Please reply as you have the right of reply.
Do not go near this business
Do not hand over any money to these people, my son handed over $61000,00 for a car, got the receipt for the ca after the money was paid only to be told the car had been sold!!! We had all sorts of problems getting the money back, had to make a complaint to the cops to get the money back.
They are liars and thieves. Stay away from this business!!!
Let's go Camping!
This was a new way for us to get a vehicle, and initially did feel a little rushed. However now that I've got the vehicle I couldn't be happier and cannot wait to take it out camping! Suzie was exceptional in helping us get into the vehicle and taking delivery of it. At the end of the day, this is a great way to source a ca.
Super Star Team
Thank you to the VAA Team on helping me with the purchase of my car this week.
I have been in the market with pre approved finance for a month. I was struggling to find what I wanted for the best price and to also do the research required while working 50 hr weeks and being a single parent.
From my initial call, I can’t remember this man’s name, but he was amazing! Made the whole process easy, quick and stress free.
Cooper and Suzie are absolute “Super Stars” and Suzie has gone out of her way to assist me with the after sale delivery also. Both of these people are a credit to your company and team, I very much appreciate both of their help more than they know.
Couldn't be any happier
VAA has helped me so much when buying a new car, they made it so simple for me, so much easier than buying it straight from a dealership. The staff was lovely and so nice, and I couldn't of asked for better, thank you so much Vehicle Auctions Australia.
2 cars for 2 daughters
We have now purchased 2 cars for our 2 daughters and we were able to get them at great prices. They were in good condition for their age and kilometres driven. Jay was very driven to find us just the right car both times and Suzie went above and beyond with her service. Thank you so much everyone for a great job!
My dream car
Thanks to this awesome team of people I have managed to purchase my dream car, with no troubles at all, I couldn’t be happier to thank Suzie and the awesome team of people who helped me peruse my dream of getting from A to B in style.
Best way to find a car!
I signed up on a Wednesday and had my car the following Monday, I couldn’t believe how quickly they found a car for me.
I'd like to say thanks to Suzie for going above and beyond to help in getting the car transported ASAP. Recommend to anyone looking for a car.
I let these people find me a 4x4 Ford Ranger 2012 with inspections and roadworthy.
spent 20K on the purchase and this car should never have been on the road.
went to pick up the car on saturday and the car didnt start. noticed leaking rear shock absorbers,
took the car home and noticed a big crack on the front right wall of the tyre.- so by day 2 spent $500 for tyres +$250 for battery. the car was at some time submerged in mud and is totally rusty inside with mud every where inside the car . rust on the roof and back window + rust inside the ca...
Do it yourself
Honestly the most average, actually way below average service I have ever used. I was sucked in after looking for a new/used dual cab ute without success and found their website. They called and give me the spiel about saving thousands etc. I was over looking for cars so I gave them a go after being told there was a seamless end of cars to choose from. My dealings were that I was sent vehicles (and not many over a 3 week period. About 8-9) with many more Km's then I wanted or the cars were going over my budget. Most of the cars I was given...were on the Pickles or Manheim website not the 'Dealer Only' auctions they have access to. Worst $220 investment ever!!!! So I went back to looking for myself and found one. Just do the leg work yourselves guys. You will finish up with a much better vehicle at a better price than these guys will find for you.
Absolute SCAM ,
They are advertising that they have 40 000 cars on stock list , asking you to apply for stock list ,than you have to give your personal information . You will have a phone call from them ( no list of any kind) telling you that they can get you a car for 3-5 K less then the retail price . If you ask the caller about the stock list he'll tell you that they do not have any as they are not dealers, also ask you for membership fee. That's when I hang up. Do not be fulled by they website .
AVOID Don't fall into their trap
The prices VAA say are on offer are worse than a dealer. Then you still have the other onroads fees to pay as well as already paying $600+ for the service the salesman let slip should have been $220. Initially told by the telemarketer there is a warranty included etc to justify the price.
I was initially offered cars actually from dealers (wholesalers) who have mostly bought it cheaper at an auction like they are meant to be offering you and you are still buying sight unseen (the first one had dents and damage to the bumper just visible in low...
They genuinely told me everything was fine. I questioned the bad reviews I saw but was persuaded to pay the money to then have little to no cars sent. I was told before paying the amount that there were HEAPS of car I was looking for & under my budget but then once I paid and was put onto the guys that help you actually find the car. There wasn’t a single one in my price range?. These guys will tell you what you want to hear and will keep going til they get their money. As that is all they care about. DO NOT USE
Was very happy with the vehicle we purchased. Suzie was great to deal with, have no hesitation recommending them.
We didn’t have much to choose from as there was a specific vehicle we were chasing. Being only made a year ago limited our choices. There was only one available so we didn’t really have much bargaining room. But all in all very happy with our b purchase
Liars and theifs
First they talk you into believing you will save money. That way they get your "Brokers Fees" to act on your behalf.
Second they talk you into being prepared to pay what may as well be retail price.
Third they refuse to tell you where the vehicle was purchased and the price they actually paid so they can charge you the maximum amount you agreed to.
I intend to sue
Mob of robbers
Mob of robbers they make out they got vehicles to suit you once you pay all they send are vehicles that don't even meet the description that you describe them . they told me that the vehicles they supply come out of dealer only auctions one of the vehicles that they sent me was in a GraysOnline auction as if I need them to make a bit on my behalf on GraysOnline.
Great company and amazing service
After months of trying to find a used car I had all but given up until a friend recommended VAA. In only a few days they had found me the exact car I had hoped for and at a price I could actually afford. I was over the moon. I highly recommend for young woman in particular who are needing help finding a good used car.
Questions & Answers
Has anyone dealt with vechicle auctions australia based in brisbane post your experience?
Yes we did and they are basically a scam, stay away. Their "4 page report" looks like it was put together by a 5 year old (and not a terribly bright one) ... Dodgy as
Totally agree with all the reviews, these guys are scamming people of their hard earnt money for their gain. I did attempt to get out via cooling off period and they advised there was not one. I have seen no written agreement just a payment via credit card over the phone, silly boy. I am hoping to resolve the dispute via my bank for misrepresentation of services; has anyone had any luck with this process and managed to get their money refunded? Thanks
Complain to the Department of Fair Trading because if enough people complain they will act and there is a process where you fill in a form and you may receive compensation. There was a court case in southport recently where the car company was fined and all the victims of their scam were compensated. Please everyone contact Department of Fair trading.
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