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Reviews

Review distribution

5 star
356
4 star
28
3 star
1
2 star
0
1 star
2

Tom

TomBrisbane

  • 6 reviews
  • Verified customer

Terrible and difficult

published

Delivery took over a month from order despite their quoted 2-3 weeks. Product arrived whilst I was overseas due to this delay and they would not honour their zerorisk guarantee.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

RMS1981

RMS1981

  • 2 reviews

Wooden slat blinds and roller blinds

published

The online ordering was easy to follow and they also did a follow-up call after we placed the order to double-check everything before going ahead. Great people to talk to, customer service was fantastic and any issues or concerns were handled immediately and sorted out.
The end result was a perfect fit and make sure you measure exactly as these will come with a perfect fit, how they should.
I'll certainly be recommending these guys to others. No problems or hassles.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
RMTKL

RMTKLSouth East Queensland, QLD

Top up bottom down blinds - Great product and service

published

Top Up/Bottom Down Cordless Honeycomb blinds are a perfect fit for our louvre windows. Whole process was a great experience. Easy to order, follow up call to confirm measurements, arrived earlier than expected and looks fabulous.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Dave Kelly

Dave KellyCanberra 2600, ACT

Good value honeycomb blinds

published

We're very happy with our Veneta honeycomb blinds, and the company service and web site.
We prefer the loop cord version, rather than the venetian blind cord type.
Installing on a double brick house is a challenge, because drilling is through plaster, concrete and steel.
We don't have them in the kitchen or bathroom, because dirt and moisture could be a problem.
The brilliant white is best, because they insulate while letting daylight through.
We have curtains as well to block light when necessary.
Dave Kelly.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Judy

JudyGympie

Exactly what I wanted and ordered

published

I ordered roller blinds with chain. Blockout. They arrived in a few days and directions for installing where easy to understand. They were up in no time and look great. Thankyou Venetia Blinds

Return Claim MadeNo

Paul M.

Paul M.Nicholls 2913, ACT

  • 2 reviews

Great product and service

published

I ordered two honeycomb blinds and selected the remote/motrised option. The price was very competitive with local suppliers, and on delivery the blinds are very good quality, easy to install and work flawlessly. The ordering proces was simple, and I received a confirmation call before the blinds went into production. From there I was provided updates on progress though to delivery - a very professional service. Well done to the team at Veneta. Given the first two blinds were so good, we are just measuring up a few more for our next order.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great blinds and easy to install

published

We are very happy with our duck egg blockout roller blinds. We found the process very easy and I was particularly impressed to be contacted by a representative as a point of contact for our order. We are planning our next purchase, this time of honey comb blinds. Very impressed with the quality and value for money. Highly recommend.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

shagenius

shageniusSydney, NSW

  • 2 reviews
  • Verified customer

Very happy with the quality and service

published

We have had 3 orders with Veneta and are very happy with the quality as well as the service, they were helpful and assisted us with all our queries, the blinds were well packaged and were easy to install. On our third order, there was a small mixed up in the colour for the bottom rails of our roller blinds, they sent us the wrong colour, however after an email sent to them, the issue was addressed without any fuss and the replacement rails were sent to us.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Katy L.

Katy L.Perth, WA

Seriously disappointing

published

Product seriously overdue and not yet even shipped (due September 27 per 14 business day guarantee). Absolutely no follow up after queries about overdue product. It’s pointless to have guarantees when there is no commitment to meeting them, or consequences for failing to do so. Was planning on decking out our new house through Veneta, however after this epic fail of a trial with the guest room (which now has sheets hung over the window for our guest) will not be doing so.

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds
Katy L.
Katy L.

So happy with the whole process from start to finish and LOVE my new blinds.

published

Installing easier than I imagined, appreciated being asked what it was getting drilled into. Also appreciated not being charged for samples. Will definitely recommend to friends and family. Thank you

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Tamara E.

Tamara E.

  • 4 reviews

Fantastic product and top notch customer service

published

I ordered so many samples and asked so many questions in the chat box. The process was convenient and the customer service was wonderful. So far we have ordered 3 x smart fit honeycomb blinds as they will best suit our tilt and turn windows and 3 x roller blinds. They fit perfect and look wonderful. We'll continue to use them for all our remaining windows.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

AliBee

AliBeeSydney Surrounds, NSW

Very happy with the new window coverings, a hassle free, low cost lift for Spring.

published

I ordered a couple of small honeycomb blinds for my en-suite as a trial before embarking on a bigger purchase and am very happy with the product. Navigating the website was super simple, payment was easy, and I was kept up to date with my order throughout the process. The blinds arrived, excellently packed for safety, and I was surprised at the high level of manufacturing. They were perfect, installation was really easy, the hardest part was trying to remove the old ones, and they fit perfectly and look great. I am going to monitor them for a few weeks, before placing a bigger order, but I am already measuring up my other windows in preparation.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Very happy

published

Very helpful service on the phone, clear specs, and fast delivery. Surprisingly easy to install and despite my old crooked windows they seem to fit perfectly. We're very pleased and would certainly recommend Veneta. Our only suggestion for improvement is to use a sustainable packaging rather than plastic.

1 comment
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Mike

MikePeel, WA

Extremely Happy with my Sheer Curtains

published

Curtains ordered online very easy and precise website to navigate, not a problem to install the rails and Sheers. Curtains arrived on time in plastic protective wrap on hangers super impressed with my experience . Will definitely recommend
Quality product from this company ....Thank- you Veneta

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Thank you so much for your positive review Mike. Its comments like these that keep us motivated to continue to do more for our Customers.

MARK SKINNER

MARK SKINNERNicholls 2913, ACT

  • 3 reviews

Fantastic Blinds

published

Very fast delivery from time of ordering. Blinds came very well packaged and protected.
We ordered the dual blockout blinds, Installation was effortless and easy, all materials were provided.
Fitted exactly as per measurements given.
Extremely happy with end result and finish, Will order some more in the future. Pre sales service was welcomed to ensure all details were right.
Highly recommend the product and the company Veneta Web site is very comprehensive and easy to navigate through. I really liked the immediate pricing calculator based on your window measurements.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds
Jenny

JennySydney, NSW

  • 2 reviews

The curtains were top quality and well made.

published

The curtains were chosen on line and met all expectations. The instructions for measuring were clear and the result was that we received good quality and well made curtains. I will recommend the company to family and friends especially as it is Australian owned and made.

Shipping
Warranty Claim MadeNo
1 comment
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Thank you for your review Jenny! Enjoy your new curtains. Cheers, The VENETA Team.


Frances F

Frances FGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very happy with Veneta Blinds!

published

Customer Service and Communication was excellent. Website easy to navigate.
The blinds arrived promptly after 2 weeks whereas another company quoted 6 weeks! Even though the blinds are small, they are very effective
The quality is great and they were very easy to install.
Upstairs definitely feels warmer now.
Thanks Veneta.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Thank you for your review and for sharing photos of your blinds installed. They look great! Cheers, The VENETA Team.


Sach S.

Sach S.Greater Melbourne (Metropolitan), VIC

Too good to be true

published

Easy to use website, Perfect fit, quality product, fast delivery and excellent customer service. Would not have wished for any thing else. Would highly recommed veneta blinds to all shopping for blinds and can install themselves.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Thank you for your review and recommendation! Cheers, The VENETA Team.


Great website & products

published

Our first order & we were impressed with the quality of the blinds & prompt delivery. Customer service was very efficient & friendly.
We have already placed a second order even though blinds were delivered to the house next door.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Thank you for your review! Sorry to hear your blinds were delivered to your neighbour but we are glad to hear you have returned. Enjoy your new blinds! Cheers, The VENETA Team.


Gigi

GigiPerth, WA

  • 2 reviews
  • Verified customer

Happy

published

A perfect fit. The blinds came swiftly after being ordered, were easy to install and look great. Most impressed by fantastically easy-to-use website and follow-up correspondence after purchase. Highly recommended.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Thank you for your review and recommendation Gigi! Cheers, The VENETA Team.


Page 1 of 20

Questions & Answers

Sarahs

Sarahsasked

What determines difference in size of headrails on roller shades and cellular blinds?

2 answers
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Hi, as mentioned in the previous question, the blinds you are referring to are not our blinds. You will need to speak with someone in the Home Depot store where you purchased your blinds for more information.
Cheers,
The VENETA Team.

Sarahs
Sarahs

Wish you were here++++++++ your blinds are nice


Sarahs

Sarahsasked

Through home depot, I ordered cellular tdbu cordlesslight filtering blinds for two windows, 35x49 and 51x24. Blinds perfect, headrail 1 and 1/2 inch. Loved sleek look. Just reordered for kitchen double cell blackout, tdbu cordless, one 35x37 and one 35x49, came room darkening not blackout. Also ordered 23x28 kitchen door window, blackout roller shade. All 3 came with thick, large headrails rather than sleek 1 and 1/2 inch headrails. Why? Kit door roller also 1 inch short in width. How can this order be so wrong?

3 answers
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Hi, we are a company based in Australia called Veneta Blinds. The blinds you are referring to from Home Depot are not our blinds. They just happen to have the same name as our blinds. You will need to speak with someone in the Home Depot store to see if they are able to assist you.
Cheers,
The VENETA Team.

Sarahs
Sarahs

Thank you for the response. I did go to them, and in the course of my quextions, discovered cell blinds were islabeled, and roller shade was measured incorrectle by installer, so will not work and were cancelled. I am now in the process of finding another company. Interesting that you are not affiliated. I do LOVE the cell blinds from Vaneta for spare room....thank you!

Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

No problem, hope you can find an answer with Home Depot.
Cheers,
The VENETA Team


Sheridan J.

Sheridan J.asked

Is it possible to see samples of the products before I buy?

1 answer
Veneta Blinds
Venetablinds.com.au ..Veneta Blinds

Hi Sheridan, yes you can order free samples on our website. Here is the link to order your samples.
https://www.venetablinds.com.au/content/42-samples
Cheers,
The VENETA Team.


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