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- 3 reviews
- 1 like
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Professional attitude
I found Veneta by a random Google, and the initial impression of the website was very positive: practical, clear directions for measuring, and they immediately send out free samples for colour. And the quality of the finished product is excellent -- despite (or because?!) its source in PRC. The blinds arrived quickly, and are easy to fit (again, the instructions are clear and to the point). They look great. I have no hesitation in recommending them.
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- 3 reviews
- 3 likes
Excellent Product & Customer Service
From ordering to the finish product Excellent we have had many Blinds now from Veneta and have all ways found them to be great keep up the good work Thankyou.
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- 5 reviews
So good - love our custom made blinds
Really great product, just put through our third order. Soon we'll have one on every window.. such good quality. Fast postage as well.
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Dissatisfied
Ordered 4 weeks ago. Advised appx 3 week delivery. Still waiting. Advised blind was made but couldn’t advise delivery. A lot of companies we have used deliver within days not weeks. I guess one blind doesn’t carry much weight. Pity as we need another 8 for remainder windows.
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
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Phil in Sales
Phil a chap in sales help me enormously with dimensions, nothing but praise for him and his attitude in responses. Didn’t buy as a local small business is fitting them for the same price. If not for the local business I would have brought them here.
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Great blinds, great customer service, fast delivery
- In home video consultation was great.
- Ordered blinds for the whole house very happy with product.
- Fabulous experience and was easy to Install.
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- 3 reviews
AMAZING BLINDS AND CUSTOMER SERVICE
Veneta blinds have been the most incredible company to deal with. Their products are high quality and so is the customer service. Every time I’ve had a question with my order, their response has bed. Swift and gone above and beyond to help me. Best company I’ve dealt with in a long time!
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- 45 reviews
- 33 likes
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Easy, good quality do it yourself option
We were surprised to discover Veneta offer a virtually identical honeycomb blind to one we'd been quoted from a local installer. Decided to save some bucks and do it ourselves. Veneta's website is easy to navigate and all the relevant info is at your fingertips. Blind hardware and cords are available in different colours (something one of their biggest competitors doesn't offer and doesn't make obvious) and the fact you can pay a little extra for "measure insurance" adds some peace of mind. Our blinds arrived within the timeframe given and ...
Read morewere easy to install. They look great! My only criticism is with the ordering process, if you want more than one of a particular blind you can't just create a blind and order multiples - instead you have to go through and build each blind from scratch. But it's a minor inconvenience. Highly recommended.- Product Quality
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- 3 reviews
- 2 likes
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I am really unhappy with this purchase and recommend consider other purchase options.
I am really unhappy with this purchase and recommend consider other purchase options.
I purchased a few double honeycomb blinds from Veneta a few months ago. Now they have lengthened about 200mm under their own weight. So that they are much longer and much thinner than when I purchased them. Getting thinner obviously has compromised their insulation feature, which was the reason I bought them in the first place. On the other hand, becoming longer has damaged their appearance as now they look flat at top and folded at bottom. Also their profile is not double honeycomb anymore but more likely double triangle.
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Hi John, this would be covered under our 5 year warranty if the blind has lengthened by 200mm. Please contact us so we can review your issues with the blind and look at processing a warranty claim for you. Kind regards Tony- Veneta team.
Hi John, call 1800 836 382 and talk to one of our product specialists about your issue with the blind and potential for a warranty claim. They will have you provide some further information and photos to review your claim.
Tony - Veneta team
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- 2 reviews
Support is woeful
I tried to reorder the same fabric roman blinds and they couldn't even be bothered to check if the current material is the same as the one I ordered. I ordered less than 12 months ago. The new website makes it very hard to tell if the material is the same and all me previous account information seems to be lost. There were also mix ups with my original order which were fixed promptly but the whole experience has been very frustrating!
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Hi Kim
We can send you samples of material and you will be able to 100% confirm if they are the same as your previous blinds. Happy to look at this further for you and apologise for your experience to...
We are so happy with the honeycombs blinds we purchased!
We are so happy with the honeycombs blinds we purchased for our family room, kitchen, bedrooms and bathroom, they look absolutely amazing and were so easy to install. My wife and I installed them without any problems in around half a day. From the ordering of the samples to the delivery of the blinds Veneta were very helpful and rang us with follow up calls to ensure our order was correct and rang again once the blinds were delivered. This is the first time we've installed made-to-measure blinds, it makes a huge difference compared with off-the-shelf blinds from retailers. We would certainly recommend Veneta!
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- 3 reviews
Disappointing
Not even a year after installation and the cells have already started stretching significantly. They're now rectangular rather than honeycomb (2.6 down to 2 if you take each edge as 1cm) so I've paid a premium for double celled blinds and won't be able to take advantage of the full insulating effect. I won't be buying from Veneta blinds again not only because of this inefficiency, but also because their coloured samples have a very obvious dotted pattern rather than the smooth appearance their competitors can provide. Thankfully the remaining blinds I need are in other rooms so won't be a problem.
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- 3 reviews
- 1 like
Pricey blinds and they end product lines often.
I purchased two large blinds from Veneta. I had intentions to complete the rest of my windows. However, recently I received an email stating that they were ending product lines in 3days. I was pretty shocked that I was given 3 days max to complete the order for the rest of my home, given that this would be around $4000. I replied to the email to see if my products would be affected. I received a reply 2days later. My blinds were affected and not only was the colour of my blind affected, but they had already stopped stocking the style. For that,...
Read more there was no warning. I did attempt to order some more blinds of the initial colour - having 6hrs left of the 3days notice, however I couldn't complete the order. When it was checked by staff, the requested colour couldn't be provided. If you are renovating and plan to purchase things as you can afford them, I'd stay away from this company. They end product lines and change colours with little warning. For the money they charge, its a disappointing way to run a company. I don't know of any single family that would have a sum of around $4000 to complete a purchase with 3 days notice. They offered no additional way to fund blinds considering the lack of time given to customers. Disappointing. My advice is to shop where you can replace/fix anything something if its broken. Unfortunately that doesn't include shopping with Veneta.- Product Quality
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A very good design that works efficiently.
Three 25mm blue used for 6 months. Overall, quality is very good, function excellent.
The ordering process and delivery was efficient. The size was accurate. Installation was fine.
The cord mechanism works really well eg they pull fully open efficiently.
The cord arrangement - one string on a knob - is a big improvement on the older style. It is tidy and accessible.
I was given a curtesy follow-up call.
I recommend these Venetians.
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- 4 reviews
- 4 likes
Product is good, after sales service is non existent.
We spent over $2,000 on Honeycomb Blinds for our PVC windows. We had phone discussions about the best type for these windows and were told internal fittings were best. No mention was made of size reductions. We measured carefully and placed the order and to our surprise they were all narrower than the stated size on the box, which was correct. When we complained they said the website states a reduction is made for internal measurements. After a bit of looking we did find a small “ i “ balloon that stated this but even so the reduction amou...
Read morent wasn’t mentioned. It is more obvious now as they have changed their website. We are disappointed they didn’t raise this information during our phone discussion. They were obviously not familiar with the internal fitting to the PVC windows as a gap is unsatisfactory on these windows. We found the after care service very uncooperative and at times rude - once they had our money. They offered replacements at cost but this never happened. Our emails were ignored.- Product Quality
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Questions & Answers
Two of my 6 blinds won't retract. The installation was done identically on all of them and I cannot see any obstructions. Is there an adjustment that can be made?
I have a roller shade and it stops half way up. How do I fix? The shades are 6 months old!
We have 4 motorised blinds 32 inch wide.
Instal was easy and we like them, i programed the remoute to all 4 windows, they all worked perfect exept afte 2 days 1 window stoped working, is not doing anything is stuck all the way down and not reacting to the remoute comands, i did everything i found online to do and nothing helps.
Please advise how to get that motor to work
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Excellent product
Love my new blinds! So happy with the service and product from DIY blinds!
Amazing customer service from Zhen and great quality of blinds!
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12 months on and our blinds are still great. No problems at all.