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Vergola

Vergola

4.3 from 50 reviews · View Statistics

Reviews

  • Customer Service
    4.8 (28)
  • Timeliness
    4.6 (24)
  • Job Satisfaction
    4.7 (23)
  • Rates and Fees
    4.4 (21)
  • Product Quality
    4.8 (28)
  • Return Claim MadeYes (0) · No (28)
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Exceeded expectations

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVergola Victoria
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1 comment
Vergola
Mark P.Vergola

Hi Peter,
Thankyou so much for your kind words. We wish you all the very best with your Vergola and on behalf of the whole team we thankyou for taking the time out to review us.
Cheers Mark Petrosino

Colin

ColinGreater Melbourne (Inner), VIC

Great outcome

published

Must thank Michael Tarrant for his patience and dilligence. Working through multiple design options and methods of construction interfaces to the existing building, we did conclude on the right outcome and design response. He honoured all his commitments, even under trying conditions of the Covid Lockdown.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Vergola
Mark P.Vergola

Hi Colin,
Thank you so much for your review. On behalf of the entitre Vergola team we really appreciate your feedback and wish you many years of enjoyment with your Vergola.
Cheers Mark Petrosino

Mary B

Mary BGreater Melbourne (Metropolitan), VIC

"Perfecto"

published

As I post this review I am under my new vergola and wish I had made the decision to have e vergola years ago; better later than never!!!!!!!!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne Vict
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1 comment
Vergola
Mark P.Vergola

Hi Mary,
On behalf of all the Vergola team Thank you for taking the time out to review us.
Enjoy your Vergola.
Cheers Mark Petrosino

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Gerard B Crockford

Gerard B CrockfordGreater Melbourne (Outer), VIC

  • 2 reviews

PEOPLE GO OUT OF THEIR WAY TO DELIVER A GREAT PRODUCT

published
Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Vergola
Mark P.Vergola

Hi Gerard,
Thank you so much for your very detailed review. On behalf of the enitre Vegola team we wish you all the very best with your Vergola.
Cheers Mark Petrosino

Exactly what we hoped it would be and better ....

published

We chose to install a Vergola as we needed shade for summer but wanted to enjoy winter sunshine - our Vergola has supplied both perfectly. Michael's suggestions regarding orientation and colour have worked superbly. His care and contact concerning the smallest details were exemplary. We love the appearance of our new Vergola, we have appreciated the details that went into the final product and we have no hesitation in highly recommending both the product and Michael Tarrant.

Customer Service
Timeliness
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Vergola
Mark P.Vergola

Hi Hilary,
Thankyou so much for taking the time to review our perfromance. On behalf of the entire team we wish you all the very best with your Vergola and know you will love it!!
Cheers Mark Petrosino

Jared

JaredGreater Melbourne (Inner), VIC

Great work by the team at Vergola

published

We have recently had a double Vergola installed over a swimming pool at one of our current jobs in Lower Plenty.
Michael Tarrant was great to deal with and the installer Jarrah, did a fantastic job.
We can't fault the service and the clients are really happy with their new Vergola.
We look forward to working with them again on future projects.

Jared
JCL BUILDERS PTY. LTD.

Incentivised ReviewNo
1 comment
Vergola
Mark P.Vergola

Hi Jared,
Thanks for taking the time out to review Vergola on our performance. On behalf of the whole team it was an absolute pleasure to work with the JCL crew.
We look forward to your next project.
Cheers Mark Petrosino

Great Vergola Experience

published

It has been pleasure to be involved with Michael Tarant and The Vergola Team. They are very easy to deal with, very prompt, professional and very knowledgeable in all areas of the industry.
The product is is reliable and look great and i had an amazing experience dealing with Michael throughout the entire process. I d definitely recommend Vergola to family and friends!

Customer Service
Timeliness
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVergola Vic
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1 comment
Vergola
Mark P.Vergola

HI Fadi,
Thankyou so much for you review. On behalf of the entire Vergola team we appreciate you taking the time out to reivew us. We know you will love your Vergola .
Cheers Mark Petrosino

John Coughlan

John CoughlanSydney, NSW

Vergola Validated

published

Vergola NSW installed 2 Vergolas at my high rise Unit in a totally professional manner.
Upfront communication was both positive and effective.
The installation, very capably led by Shannon, was excellent.
Shannon “breathes” Vergola and it shows by his professionalism, dedication and hard work as well as being able to solve problems.
I have no hesitation in recommending Vergola NSW as a class act.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTerrey Hills
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1 comment
Vergola
Mark P.Vergola
Laurie Findlay

Laurie FindlayGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Erection of Vergola

published

We have been very happy with the service, follow up and the workmanship provided under the contract and look forward to enjoying a wonderful outdoor area to our home.
Michael Tarrant assured us that we would be satisfied with the end product which is exactly the case.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Vergola
Mark P.Vergola

Hi Laurie
On behalf of the entire team at Vergola we would like to Thank you for taking the time out to review us.
We know you will enjoy your Vergola for many years to come.
Cheers Mark Petrosino

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Happy Builder, Happy Client

published

Would like to thank Jit and Mark for their professionalism and efforts supplying their Vergola system on one of our Commercial sites. Our client is extremely happy with the outcome and presentation of the Vergola.
Thanks Jit, Mark and Vergola Team.

Andrew Pasceri
Project Manager

Incentivised ReviewNo
1 comment
Vergola
Mark P.Vergola

Hi Andrew,
On behalf of the entire Vergola Team, it was an absolute pleasure to work with Insitu Group. Thanks so much for the review.
We are excited and eagerly awaiting the next project.
Cheers Mark Petrosino

Peter Lawson

Peter LawsonGreater Melbourne (Inner), VIC

Vergola

published

Michael Tarrent from Vergola,
Thank you very much for your service, I would highly recommend you to anyone seeking to purchase a Vergola. The installation process was very quick, efficient and professional. Im very happy with our decision to go with Vergola as I believe it has added to the value of my property and it looks amazing. Thanks again.

Peter Lawson

Customer Service
Timeliness
Rates and Fees
Product Quality
Incentivised ReviewNo
Store LocationMelbournre Victoria
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1 comment
Vergola
Mark P.Vergola

Hi Peter,
On behalf of Michael and the entire Vergola team we really appreciate your review. We hope you have many years of enjoyment under your Vergola.
Cheers Mark Petrosino

Beautiful and Fuctional!

published

The Vergola looks beautiful, a fantastic complement to our architect designed home. It is like having an extra room in the house, an outdoor room. It is easy to operate and the automatic rain sensor is great. We love it!

Customer Service
Timeliness
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVergola Vic
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1 comment
Vergola
Mark P.Vergola

Hi Julie,
On behalf of the entire Vergola team thank you so much for your review.
We are all so pleased that you love your finished product as everyone involved does put their entire all in to get you this result.
Cheers Mark Petrosino

Happy client

published

Product looks good & sure to add value to your home. The sales rep Chris was also very helpful & the builder Steve did a thorough job & took pride in his work

Incentivised ReviewNo
1 comment
Vergola
Mark P.Vergola

Hi Steve
On behalf of all the Vergola team we apreciate your comments and rating
Cheers Mark Petrosino

Anita

AnitaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

very happy with my Vergola

published

A new deck facing north was always a candidate for a Vergola. Sue and the team were very efficient in liaising with my builder to ensure our "drop in" duel system fits and works beautifully. Thanks to Rob for the install, he was very capable and polite and I was happy to have him working at my home.
I love the finished product. Roll on Summer!!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
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1 comment
Vergola
Mark P.Vergola

Hi Anita,
Thankyou so much from all the team at Vergola for taking the time out to review our performance. We are so pleased you love your Vergola
Cheers Mark Petrosino

Justin

JustinGreater Melbourne (Inner), VIC

  • 2 reviews

On time, on budget & looking sharp

published

Mark and the team at Vergola couldn't be faulted. As a Design & Build company there is a fair amount to be asked of companies at the early stages in design and Vergola were very patient.
The back and forth with changes we had would send many packing. But Mark was always accommodating.
The clients are very happy and so are we. Looks sharp and increases the property value with a far better use of space to a rooftop in Melbourne.
Highly recommend and look forward to working with Vergola again.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Store LocationMelbourne
See all answers
1 comment
Vergola
Mark P.Vergola

Hi Justin,
The entire Vergola team couldnt be more pleased with your review. Always a pleasure to work with you and your crew
Regards Mark Petrosino

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Vergola: Our House Beautifully Redefined

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVergola, Melbourne, Australia
See all answers
1 comment
Vergola
Mark P.Vergola
Dee

DeeGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Vergola Perfection

published

So happy with my wonderful Vergola! I wanted the best and this is what I got from Vergola. From the first phone call with Sue I knew that I had a professional company that were going to get the council permits, design my Vergola perfectly and then have it installed correctly. Jarrah installed the Vergola in 3 days and was so professional and hard working. Also Paul and Matt the electricians were excellent, putting in down lights & dimmer switch, and also an outdoor power point for my fairy lights. Thank you!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVergola Victoria Australia
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1 comment
Vergola
Mark P.Vergola
Rod Peirce

Rod PeirceVictoria

Brilliant Outcome

published

Just finished an install of a 35m2 Vergola. I do not often place reviews, but this time i am compelled to do so. From the very start through to the sign off today, the whole Vergola team, process and execution of the strategy was fantastic. Sue was fantastic, Mario supported her brilliantly in the design phase and culminated with the efficient professional and committed installation by Hayden and Steve. Both gents were great to deal with, courteous and diligent with the assembly and manufacture.
Without doubt i am happy to be used as a referral source for any potential Vergola client. We did consider other vendors, but every time we came back to Vergola.

We are so happy we engaged with Vergola

Well Done team

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
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1 comment
Vergola
Mark P.Vergola
Andy P

Andy PGreater Melbourne (Metropolitan), VIC

Best thing we've done in our backyard

published

From Sue the consultant through to Rob the installer Vergola were great. Wish we'd done this years ago, we've already had great use and our backroom is now bearable on the hottest days. The finish is excellent, the installation was only few days. Best money we've spent - we have an extra living area.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVergola website
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1 comment
Vergola
Mark P.Vergola

Hi Andy P,
Thanks so much for your review. On behalf of the Vergola team, we are so pleased you have enjoyed the whole Vergola expierience.

Jess and Pete.

Jess and Pete.Greater Melbourne (Metropolitan), VIC

A great product

published

Keeps the heat off the back of the house and allows light and shade as we need. Very happy with product and would be happy to encourage others to use Vergola

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHad person come to our home.
See all answers
1 comment
Vergola
Mark P.Vergola

Thanks Jess & Pete for your review. Enjoy your Vergola from all the team at Vergola

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Questions & Answers

maylands774

maylands774asked

Hi We are located in Western Victoria and have had our Vergil’s for 7 years we need a new battery and transformer Could you advise on where to purchase these products please .
Michele

1 answer
Vergola
Mark P.Vergola

Hi Michele,
The battery's are available at most bunnings or battery world stores. In regards to the Transformer it would be best to speak with head office 1800 8374 652
Cheers Mark Petrosino

Merro58

Merro58asked

Hello. Our Vergola is 6 years old. We are in South Australia. The rain sensor red light has started flashing quickly and there is a high pitched beeping sound coming from the control box. Any suggestions about what could be causing this. We have not had any rain recently.

1 answer
Vergola
Mark P.Vergola

Hi Merro58,
Please call our SA office and chat with Hanna. Feel free to contact me back if you have no luck
Cheers Mark Petrosino

lance W

lance Wasked

One of my vergola sections only opens and closes 10% of the space. There is nothing jamed in the motor so I am at a loss.

3 answers
John Coughlan
John Coughlan

Hi Lance
Is your Vergola under Warranty?
If so, ask the supplier viz. VergolaNSW
If your Vergola is not under Warranty, still suggest you ask VergolaNSW if that Company was your supplier.
Fortunately, I do not have the same problem.

Vergola
Mark P.Vergola

Hi lance,
Have you had luck with contacting your local Vergola dealer? Keep me posted if you still require assistance.
Cheers Mark Petrosino

Laurie Findlay
Laurie Findlay

Hi Lance
Have you tried using the different settings in the remote as sometimes if it does. not close automatically use the close button.Check out with your dealer as we have had a great result.Regards.Laurie Findlay.

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