Vergola

The basic product is ok however the system is technologically backward (the louvres are operated by a handheld remote - no app available except in NSW AND no matter how many times you set your preferred position for the louvres as soon as it rains and the rain sensor operates the system resets to a default opening position of 30 degrees). The… Read more

absolute worst part of owning a vergola product is the so called "customer service". Well over a week and three phone calls to get a call back and then no capacity to do anything about my request to be able to set the louvres at my preferred position because "that's the way we've been doing things for decades". Seriously unless you are in NSW which is a separate company consider other alternatives before engaging with this organisation and consider carefully your tech needs before being hide bound by their blunt (as opposed to cutting) edge offering.

I had 3 interactions with this company via initial email, subsequent telephone call and an in person quote. My experience with each interaction was underwhelming. The email went unanswered and when I chased a response via telephone, the woman who answered the telephone was rude. When a person attended to measure the site in anticipation of… Read more

providing a quote, I did not receive one or any form of follow up. In good conscience, I could not recommend this company.

I could write pages of disappointment from this group. Please if you read this I can tell this company is nothing short of disgraceful. Too cut along story short you have to do most of the ground work yourself otherwise you will be in danger of… Read more

losing your deposit. Then if you need them to come and fix a simple pipe under warranty you’ll be waiting months and potentially no one will turn up at all. I’m giving them until next week to sort out this problem and if it’s not fixed I will call my plumber to fix it and send them the bill. So it looks like this won’t end well because after that my wife and I have to go down the legal path with no other option. Guys please stay away if you want to keep your hair.

Great addition to our home – Right from our initial enquiry, then design consult and quote, site check, drawings & permits, SA administration and accounts, delivery of materials, site install and electrical contractors, the whole process although taking some seven months, we have been kept informed and always treated respectfully and our enquires answered quickly and we were… Read more

also made to feel valued and special. Our own dealings with site personnel, Paul and his team from J G Catterall electrical who were extremely courteous, clean working, and very informative about there products and were very efficient and professional with all aspects of their work. Our main reason for this review and our delight with the finished product is because of your installer Ed Fleming. Right from day one Eds personality, work ethic, eye to detail, methodical, high skill work level, a true professional in his craft. Ed takes pride in his work and this shines through with our final product. We will get many years of enjoyment using our new outdoor space, whilst adding value to our home. We will delight in entertaining family and friends and be extremely proud to endorse the Vergola brand. Having such a committed team of employees and sub-contractors ensures great customer satisfaction and elevates the Vergola brand and product to one of a deserving superior roof company and system. We which your company continued success and trust you value your dedicated staff as they are much a company’s true asset along your product. Many thanks to ALL.

Fantastic job in quick time. Beautiful product – I had a wonderful experience with Vergola. I had Town Planning and Building Permit already as this was a new build. I signed a Contract through Trinuki the Vergola Rep. 2 weeks later, my structure was made ready for the Louvres to be inserted by a great tradesman Jaydon. 3 weeks later my Louvres were delivered on site, and 2 days after that… Read more

Jaydon came back and installed the Louvres. The quoted price was never altered. I could not be happier with the finished product. It is beautiful.

Loving my new vergola! Just added another room to my house :) – Great service to match a great system. I’m delighted with the finished product. The installation went smoothly and I feel confident that vergola are always there to help if I need. Show details

Delighted with the product and level of service – I Would like to offer my thanks to all the people at Vergola for the fantastic job that they did when supplying and installing our new Vergola. Everybody at Vergola were extremely competent and co-operative and nothing was ever a problem. Special mention must go to Anna Andrews who handled dealing with the council and obtaining our construction… Read more

certificate which was definitely the most difficult part of the whole project. A fantastic job was done with skill and patience. once again thank you all for a fantastic job.

While we love the product we are incredibly disappointed with the lack of follow up service. 6 weeks since the last of 3 phone calls to a brusque receptionist who is obviously sick and tired of fielding complaints, there has still been no contact from the 'service' department. Luckily we got another number and the issue was solved with a 15 minute phone call.... still waiting to hear from vergola lot.... Show details

A week ago I rung to get repairs to a Vergola no longer working. Receptionist is very rude, after 3 calls to her she finely got my details right, she said she would pass onto the one and only repairman. After a week of not hearing I rung again to be told he's busy and will contact you when he can. Is this what customer service has come to, I had… Read more

the same problems with installation and now 2 years and 2 months later, it has broken. The product is excellent, but the customer service is appalling.

Thanks Vergola for transforming our backyard! Our louvre pergola looks amazing and Vergola are a great company to deal with. Everything worked with ease, we were informed every step of the way and we dealt with professional and courteous workers. Recommend you highly! Show details

Do your due diligence and compare as there are better options – Issues galore with this crew. The only seamless stage in the entire build process was the sales pitch. Customer service is virtually non existent and while the product itself is good enough, dealing with the staff is substandard and therefore drags the score down to one at best. For some additional context, in my case they even forgot to organise… Read more

the final site inspection for my project completely and it wasn’t until the surveyor contacted us and said it hadn’t been done 19 months post completion, zero apologies or accountability. The main project coordinator is unprofessional and borderline rude. I wouldn’t recommend this business to anyone, if you are considering using them, I encourage you to do all the appropriate due diligence and make sure you stay on top of the process at all stages as they are quite unreliable.

Poor customer service – Motor failed for no apparent reason after 4 years of routine use. Call out fee was $150. Replacement motor, which was about the size of a kiwi fruit plus the gear assembly, was $500. They also charged another $35 for 'additional time on site'. I tried contacting Vergola several times to discuss this failue and if they could specify basic… Read more

information like the warranty period of the motor, but got no response.

I do not find the customer service to be adequate considering the upfront cost of these systems.

Forget Customer Service – Vergola bend over backwards to sell product but as far as customer service. Forget it. They never follow up even after several phone calls. Show details

The worst descision we ever made – Our Vergola sttoped working properly after 6 years. All the motors were damaged because of water from rainfall.. Verola said that the seals on the motors were not up to specification but still wanted an unbelievable amount of money to replace the motors. After 15 years the system is a mess and tha installer locked in my gutters which now need to… Read more

be replaced. We have been told we have to remove the Vergola to replace the gutters. Hopeless and expensive.

Should not be installed under overhanging trees – Leaves and branches from overhanging trees collect on the top of the Vergola. The gutters under the louvres become clogged with leaves every time the louvres are opened (only way to remove leaves above). The gutters then fill with leaves and are then basically useless. Obviously gutters need to be cleared regularly which means using a tall step… Read more

ladder and having hands small enough to fit under the louvres to try and clear the leaves. The design is poorly thought out. Also, with or without leaves the louvres have leaked in heavy rain...a feature of Sydney weather. I would never recommend a Vergola.

Expensive and unreliable – We inherited a 2 year pergola with electric opening and closing roof fins from the previous owner and have had nothing but trouble with the system - numerous callout (each costing a $87 fee) plus repair costs plus overpriced parts - 4 call outs in all. The is neither rust proof or water proof and the parts seem to be cheap Asian imports with varying warranty from 1 year to no warranty. Given the cost of the system - it is very disappointing.

fly screens – we have a Vergola on our veranda roof since 13 years; the flyscreen on the Vergola is getting holes in it. We contacted Vergola NSW but they cannot do anything for us. Who could help us , climb on the roof and replace 2 flyscreens? Show details

This is perfect .. don’t know what we did before – We are so so happy with the result of our vergola . From start to finish everyone in the company has been so helpful nothing was too much trouble …the result we have a stunning entertainment area now that has extended our living from inside to outside. Special mention to Sue and Brett . Show details

Transformed our outdoor deck area – We are delighted with our new Vergola which has made a hot outdoor deck area now much more liveable, plus it looks wonderful. The process of getting a Vergola is quite complicated, however the Vergola team have it down pat. Our initial discussions were with Chris who helped with all our questions and took us to visit a real life Vergola. From then… Read more

on we had visits from a designer and once the plans were approved by us Vergola took over applying for the building permit. Our installer (Ed) was meticulous and did a fantastic job over 3 days. All up the process took 5 months which was quicker than expected. The only minor thumbs down was the lack of communication after the drawings were approved by Council, however now it's up and in use we are very happy with our decision to go with Vergola.

Contemporary architectural solution – The Vergola team listened to our requirements, discussed options and kept us informed throughout the process. The sales lead (Thomas) was professional and patient in outline the technical and regulatory project parameters as it applied to our specific requirements. The installer (Mick) was highly experienced and detail oriented in installing a… Read more

quality product. The office team (Kylie and Hanna) were responsive and engaging to to our questions and efficient in completing the administrative process. Altogether a professional and seamless process from start to finish.

A beautifully transformed living space – We are so impressed with Vergola. From the initial consultation and design development with Sue, to the masterly workmanship by Steve and the quality of the materials brought over from Adelaide. The result is stunning and provides a light and inviting sitting area overlooking the garden facing north. All along we felt the job was in professional… Read more

hands and enjoyed the warm and friendly exchange with all the Vergola team in Melbourne and Adelaide. Thanks Guys.

Super job, many thanks Thomas, Andy and staff – We recently arranged for 3 quotes to erect a pergola over our courtyard. Pricing was. surprisingly very close, but the professionalism, attention to detail and advice received from Vergola's consultant, Thomas was outstanding. The process was handled efficiently and courteously by all office staff we had contact with. Finally, the construction… Read more

which took a couple of days was carried out by Andy who was meticulous and thorough. Thank you Vergola!

We are chuffed – Recently, we had a Vergola Louvre System installed across the rear of our house. The experience was made easy by the professional approach by members of the company. We were assisted in drawing up the design and then assisted in gaining council approval. The system was delivered on time and erected by two men over three days. The finished product… Read more

looks stunning and has, without doubt, opened up the whole area for entertainment. We are very pleased with our investment.

Thanks Vergola and Thomas – We have an old house so that there were some difficulties to overcome in installing the Vergola. Our Vergola consultant, Thomas Melidis, addressed and overcame all problems with assurance, competence and courtesy. Well done! Show details

Happy Customers – Thanks to everyone at Vergola for their wonderful service especially Sue who took care to design just what we wanted and Steve for sorting out the problems and working so hard to complete the job. We are delighted with the finished product.

Exceeded expectations – Our experience with Vergola started with Chris Barter. He very patiently explained the product, the process and answered our numerous questions and developed a design that provided the best orientation. He applied no pressure to purchase and since the Vergola has been installed we realise he did not exaggerate or over represent the values of a… Read more ·  1

Vergola. Thank you, Chris. I would also like to thank Mark Petrosino for his availability during this difficult year in assisting with the process. Finally, Hayden the installer, he provided excellent service in installing the Vergola. His attention to detail was excellent and he addressed all my questions and any suggestions I made. Thank you very much Hayden. So far, as it is only a day since installation, the Vergola has exceeded our expectations. We highly recommend the Vergola and Chris Barter. A very satisfied customer, Peter.