North facing upstairs deck
Our upstairs deck is north facing and so got the full sun in the heat of the day, installing a Vergola is perfect as we can close off the sun when we need to and open it up to let the sun in when we have a cooler day.
The approval process and the installation went as smooth as could be and the installer (Andy) did a great job.
- Verified customer
December 2016 Vergola Construction Not really good enough. One Star or Less.
We had a Vergola constructed in our latest house situated in the Northern Suburbs of Brisbane in December 2016 & despite the comments in other reviews this one lets in as much if not more rain that the one we had installed in a previous house in 1996 & that one didn't even have blade edge seals. We have had remote control problems, blades not synchronised in a two bank system where half the one bank would not close/seal, rusting support post where feature timber was not primed & painted prior to fitting & the latest problem where the actuator a...rm nylon bushings have crumbled & jambed & stopped the banks working. This first happened with one of the banks mid 2018 & the technician replace one bushing but did not have a second replacement bushing to replace the one in the other bank. We offered to fit the second bushing to save another service call as it was not a difficult operation but the part never arrived as promised despite two calls to the local Vergola dealer. The second bank failed three weeks ago & another phone call was made & despite being told again a busing would be put in the mail it still did not arrive. After more than a week of waiting for the part we fabricated a suitable teflon replacement & repaired the bank & then emailed the Vergola representative expressing our discontent with the situation but have still not heard back. There are more issues we could add but the above are the ones we have had most communication on and others are more primary construction quality issues. We would not chose to use Vergola again, very disappointed this time & do not expect the current installation to last as well as our previous Vergola that to our knowledge is still functional.
Vergola really lived up to its excellent reputation
I have recently used Vergola on two high profile jobs in the Adelaide Hills. My clients were very happy with the resulting very efficient system.
I was very impressed by the efficiency, honesty and cost effectiveness of the company. They took pride in their product, had excellent communication and were easy to deal with. I have no hesitation in recommending them to you.
Great product, excellent service
I couldn't be happier with my Vergola. The whole process was super smooth from pre-sales, contract and council approval through to installation and after-sales support. Had a slight issue with the stormwater pipe but they were quick to assess and remedy the situation with no fuss.
Very Impressed !
I have always loved the idea of a Vergola space and recently organized a visit from the S.A. branch. I couldn't be happier with the professional approach to my particular needs, on time for home visits, detailed explanation on all aspects of the job with creative new ideas suggested for me to think about. No pressure at any time, just service and support, thank you Vergola! maureen
Was good in its day
We spend plenty of time under our Vergola and it provides a good outdoor space. We don't use the function of opening the louvres and in fact I only open it a couple of times a year when I have to clean both sides of the louvre blades. We haven't replaced the plastic strips on each louvre edge so in anything over moderate rain the drops of water come through in between each blade and brings dirt/dust that was sitting on top, leaving little dirt spots when it dries. The plastic strips can stop this but they cost a bit to replace and only last a f...ew years. With other renovations under way we now realise that the original design wasn't ideal (too low, poor attachment to the house and no lights), and with rust appearing at the same end of every blade it looks like it's near end of life. Probably going with the new insulated structural panel roof system that has a weatherproof ceiling finish underneath and can be fitted with lights, speakers or fans anywhere in the ceiling. Time to move on.
Has some problems but the company is helpful
I have had a Vergola installed for about 8 years now. The clips holding the blades into position are weak and flimsy and I have had to pop rivet at least 10 blades and endcaps back into position. Now the quadrant gear that operates one half of the roof system has come loose but an easy fix.
When your vergola system packs up
Do you have one of the early model systems that used a battery and solar panel to operate it .If the battery is ok and the solar panel is working ok,(you do need a multi meter to check tho) what can you do.If you ring vergola for help you will be advised that the control unit you have is no longer available and you need a new control unit installed. However I was quoted a visit fee of $125 plus $1450 for the new controll unit plus the cost of an electrician to install a power point near the unit,who knows what that might cost lets say$400.Th...e cost was going to be around $2000.Seemed a bit much to me.The solution. I went to Jay Car electrnics and bought two Double throw double pole switches(CENTRE OFF) for $16 and rearranged the wiring and got both panals operating again.I was able to do this because I am a technician and could figure it out.Ok , so if your not technically minded you could ring an electrician and get a quote to rearrange the wiring and fit a double pole double throw switch or switches depending on how many panals you have.Its quite simple and wont cost anywhere near $2000.
Poor after sales service
My Vergola was installed 20 odd years ago and although the installation did not go smoothly I was happy with the finished product. Until it rained! It wasn't weather proof and any thing under the canopy would get a drenching, after many phone calls and conversations the aluminium louvres were eventually replaced as they were bowed, next the motor failed and had to be replaced under warranty when the second motor failed, after two years of grief I gave up thinking cheap overseas product. Fast forward 20 years and I decided to complete some light...reno's around the house including the Vergola, so I contacted Vergola Australia to enquire about a manual mechanism to operate the canopy, they directed me to their recommended external fitter to carry out an inspection, the fitter found the motor had been incorrectly fitted to the low side of the gutter resulting in the motor being continually wet causing premature deterioration, in addition to this the linkages (arms) that move the louvres require relocating and the wiring has been left exposed to the elements and deteriorated to the point where it also needs replacing. The rectification cost for the poor workmanship is $2500, I am aware many years have passed since the roof was fitted but I would have thought due to the poor workmanship Vergola Australia would at best pay 50%. I was told it was a franchisee business back then, the business has since stop operating and all fitting is now done by employees of Vergola Australia, and any faulty workmanship from this period would not be covered by Vergola Australia.
Two months ago my Vergola fell down...
I have had my Vergola, for about 12 years now, I did have trouble with it... With one of the roof not opening all the way only half way no more.. They tried to fix it but still didn't work properly... Then it started to leak and if it rain heavy it would all get wet underneath anyway... I was never going to get another one of these roofs, but when it fell down at 11.00 pm one night.. Thank god no one was under it, like my pets... What a mess !! Because I had insurances, I am getting another one build now, just started.... They tell me that this one is a better system then my old one, also it closes when it starts to rain, which my old one didn't do that !! So I just have to wait to see how this one turns out....
Our 3rd Vergola better than ever!
We first purchased a vergola for our home in 1989 and while not cheap, represented fantastic value for money. We now had a large outside entertaining area useable in any weather, letting the sunshine into the house in winter, cooling shade in summer, giving us an undercover area for uninterrupted entertainment or barbecues whatever the weather, or a kids outside play area when it rained. The design was basic with a large flat area with four banks of louvres.
Our second installation in 2005 was a similar outdoor entertaining/barbecue area, with...
Fantastic....we have a whole new living area
The job is now completed and we are extremely happy with the finished results.
It has been a professional process from the start to finish and dealing with Andrew in the initial stages was a pleasure
Both Rob and Richard were sensational. Great tradesman, easy to get along with, courteous and kept the site clean.
I highly recommend Vergola
- Verified customer
The Vergola has given me another room outside!
I chose the Vergola for my courtyard and am thrilled with the building from start to finish. I had to call the company for a couple of minor things and got instant satisfaction. It gives me privacy from overlooking properties and I can choose to have sun shine through or cut off the harsh sun if I want. The rain sensor closes the roof and protects my cane furniture.
- Verified customer
Even better than we expected.
We bought the Vergola in Melbourne. Chris (salesman) was a pleasure to deal with. He answered every question, gave us advice on side and colour to use. He even kept us in the loop throughout the whole process. I was a little hesitant with this type of roof however after it was installed I am so happy with the outcome. We get total protection from the weather. We don't feel 'closed in' and we now use the area nearly every night while the weather is warm. It is a space we now use. We don't plan on moving for a while but when we do, we will be getting another Vergola installed.
- Verified customer
Vergola In Melbourne
Chris (our consultant) came to our door and gave us plenty of options for a Vergola on a new build property.
Chris explained the ins and outs of the process, organised the building permit and a few months later the Vergola was up and ready to use. Customer service with these guys was great and any issues or questions we had we just called Chris direct. Light is pushed back into the house in winter, shade is readily adapted with the remote and the rain sensor saves everything on the back decking for getting soaked. We could not be any happier with service and the installation.
Didn't turn up for appointment
I waited 30 mins for the sales rep to arrive. When he didn't turn up I phoned the office. The manager rung back and advised the rep had car troubles. . She also said he was out of range when I asked why I had not been contacted. She advised that his priority was his car at this point.
If he could ring a tow truck, he could ring the client that the rep left waiting.
I found the Sunshine Coast franchise very unprofessional, so did not wish to rebook another consultation.
We bought one Vergola system that worked extremely well and was well constructed and manufactured and for six years we never had a problem with the motors or the blades. When we moved house we had another Vergola installed and the system we now have is absolutely the worst possible product. First of all the motors gave up just after warranty and had to be replaced. The rubber seals on the blades keep falling off or slipping which grates and prevents easy opening of the blades. The gutters leak and the construction frame is starting to deter...iorate. Vergola is definitely overpriced. Such a shame because our first experience with Vergola was so good, but I think it changed ownership between our first and second purchase. I would never have another Vergola installed. There are alternatives.
Would not recommend
We’ve just had a Vergola installation completed and await council approval. The process commenced in August last year, a very straight forward job however seven months in total. I only wish we had been aware of some of the negative experiences of other customers prior to placing our order.
The trades people on site were great however that is where the positives come to an abrupt halt. The sales person we dealt with was of very little assistance once they had the signed order and the admin staff would without doubt be amongst the most incompe...tent and rude we have had the misfortune of dealing with. I think the company is now trading off an outdated reputation. Would not recommend, there would definitely be alternative companies who would value the business. May 16th 2016 Update: Still awaiting final certificate and council approvals, almost six weeks since the last review was posted and nine months since the process commenced. Based on our experience we would suggest anyone considering a Vergola think twice.
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Questions & Answers
How do I close my Vergola whilst I am away for a long period of time?
I had the Vergola closed completely as it was raining. Rained all night, but some time during the night it opened itself - again. Had this happen a few times now. So this morning, still raining, it is wide open and the deck is completely wet?? How do I permanently disable the rain feature??
It must have stopped raining at some point during the night & there was enough wind to dry the sensor so the roof opende the blades again. Normally this would close again with the rain but if big drops & sparse it often does not close very quick so you do get an amount of rain in. The only way I know how resolve this is to switch off at the power connection. Ours has a plug socket that is inside the soffit/roof overhang only accessible by removing a vent cover. I have considered having an external weatherproof switch fitted but have not done this yet. It would also be very beneficial in high wind storms as it is recommended that you "feather" the louvers in this situation, that is to put them in the vertical fully open state so you don't get wind pressure on the closed vergola. With the current system if there is any rain it will or should close negating any position you have set it in.
Sorry not an easier solution, the old system in our 1996 vergola closed the roof if it was left open & it rained & we had to re open if we wanted after the rain stopped. Although this did not resolve the storm/high wind issue I still think that was a much better option back then & an easily accessible switched powerpoint was all part of the standard installation, we did not have to ask for it it was just done. There is one other option & that is to disconnect at least one wire from the rain sensor & this will disable it completely, it is a low voltage control circuit so should be no risk associated with doing that just make sure the wire is moved away from the sensor board so no water can activate it.
How do you get the control box powered up again?
The control box is plugged into a 240v outlet. Typically the unit must be disconnected for approximately 30 seconds for a clean system reset. Units from 2000 ish onwards will give a high pitch tone that dies after a few seconds signaling disconnection. If your vergola has a battery back up the small sla battery must be unplugged also. They werent the best addition to the systems due to the relatively short lifespan and were phased out quicker than the use of coconut for posts. Benny, former installer for 15 years...
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