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Vergola

Vergola

4.0 from 34 reviews

Reviews

(22)
(3)
(2)
(1)
(6)
  • Customer Service
    4.7 (15)
  • Timeliness
    4.5 (12)
  • Job Satisfaction
    4.6 (13)
  • Rates and Fees
    4.3 (11)
  • Product Quality
    4.7 (15)
  • Return Claim MadeYes (0) · No (17)

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Dee

DeeGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Vergola Perfection

published

So happy with my wonderful Vergola! I wanted the best and this is what I got from Vergola. From the first phone call with Sue I knew that I had a professional company that were going to get the council permits, design my Vergola perfectly and then have it installed correctly. Jarrah installed the Vergola in 3 days and was so professional and hard working. Also Paul and Matt the electricians were excellent, putting in down lights & dimmer switch, and also an outdoor power point for my fairy lights. Thank you!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationVergola Victoria Australia
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1 comment
Vergola
Mark P.Vergola
Rod Peirce

Rod PeirceVictoria

Brilliant Outcome

published

Just finished an install of a 35m2 Vergola. I do not often place reviews, but this time i am compelled to do so. From the very start through to the sign off today, the whole Vergola team, process and execution of the strategy was fantastic. Sue was fantastic, Mario supported her brilliantly in the design phase and culminated with the efficient professional and committed installation by Hayden and Steve. Both gents were great to deal with, courteous and diligent with the assembly and manufacture.
Without doubt i am happy to be used as a referral source for any potential Vergola client. We did consider other vendors, but every time we came back to Vergola.

We are so happy we engaged with Vergola

Well Done team

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMelbourne
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1 comment
Vergola
Mark P.Vergola
Andy P

Andy PGreater Melbourne (Metropolitan), VIC

Best thing we've done in our backyard

published

From Sue the consultant through to Rob the installer Vergola were great. Wish we'd done this years ago, we've already had great use and our backroom is now bearable on the hottest days. The finish is excellent, the installation was only few days. Best money we've spent - we have an extra living area.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationVergola website
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1 comment
Vergola
Mark P.Vergola

Hi Andy P,
Thanks so much for your review. On behalf of the Vergola team, we are so pleased you have enjoyed the whole Vergola expierience.

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Jess and Pete.

Jess and Pete.Greater Melbourne (Metropolitan), VIC

A great product

published

Keeps the heat off the back of the house and allows light and shade as we need. Very happy with product and would be happy to encourage others to use Vergola

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationHad person come to our home.
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1 comment
Vergola
Mark P.Vergola

Thanks Jess & Pete for your review. Enjoy your Vergola from all the team at Vergola

Chalky Manor

Chalky ManorGreater Melbourne (Outer), VIC

  • Verified customer

Couldnt live with out

published

Whilst we were building our home we came across Vergola and thought we had to have there system and incorporate in to our build, thank god we did as we use it everyday for our in door out door living style
Thanks to all the team at Vergola for there great service and professional build and installation team

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationVictoria
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1 comment
Vergola
Mark P.Vergola

Hi Chakky Manor, Thankyou so much for your glowing review. I have to say it looks absolutely amazzzzzzzing!!
A big thankyou from the Vergola team!!

Tea

TeaArmadale

  • 2 reviews

Worth every cent!

published

I had my Vergola installed to help protect my terrace from rain. As well as doing this, it has already proven to be invaluable with shielding the sun and the wind. My bedroom is cooler and I’m using the A/C less. A great investment and Chris Barter was very helpful guiding us along the way, explaining the steps and the payment. I would really recommend this company.

Return Claim MadeNo
1 comment
Vergola
Mark P.Vergola

Hi Tea,
Thanks for your feedback.

Nic Rush

Nic RushGreater Melbourne (Metropolitan), VIC

We just LOVE our Vergola

published

Chris from Vergola Melbourne was awesome and took care of everything. What an amazing difference it makes to our decking which used to not be overly pleasant to sit outside - as well as the lounge which used to heat up like an oven on hot days. And the price was incredibly better than another quote we got from a competitor. Very happy indeed. :-)

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Vergola
Mark P.Vergola

Hi Nic,
Thanks so much for your feedback.

Milan

MilanGreater Melbourne (Metropolitan), VIC

Building our Vergola was great decision

published

We are very happy with final result, it was all done very professionaly. Thanks for all the help to Chris Barter, Hayden and Mario.
and their great work.
Milan Jelinic 28th November 2019

Customer Service
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Vergola
Mark P.Vergola

Hi Milan,
Thanks so much for your comments.

Eric Visser

Eric VisserGreater Melbourne (Metropolitan), VIC

Should have installed it years ago.

published

Our expectations were high prior to the installation. The completed Vergola far exceeded those expectations. A huge thank you to Chris Barter from Vergola for his assistance and expertise. And a huge thank you to Jarrah who constructed / installed the Vergola in an organized and professional manner.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Vergola
Mark P.Vergola

Hi Eric,
Thanks so much for your comments.

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Kit

KitGreater Melbourne (Outer), VIC

Greatest investment in our home so far.

published

Our Vergola is the greatest investment we have made in our recently purchased house so far.
It works like a charm and looks great.
All went to plan with no problems and so professional.
Thanks to Chris Barker and his great team.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMelbourne
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1 comment
Vergola
Mark P.Vergola

Hi Kit,
Thanks for your feedback, it does look fantastic!!

Chris Barter

Chris BarterGreater Melbourne (Inner), VIC

The best decision we made to extend our living space.

published

Thx to Chris Barter and to Hayden for Building our Vergola. We have had so many great comments how great it looks. The rain sensor addition has been fabulous for protecting outdoor furniture.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
See all answers
1 comment
Vergola
Mark P.Vergola

Thanks Chris awesome feedback.

Vergola on back patio

published

We installed a Vergola on our North facing back patio. We wanted a roof that would not block the winter sun on our living area inside.
The Vergola is fantastic. It allows light into the house perfectly and shuts automatically when it rains, so our outdoor area always remains completely dry.
It really was a good investment.
I am hoping that Alexa will also be able to open and close the vergola roof soon too. Vergola have told me that the iPhone app will be out soon.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationOnline
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1 comment
Vergola
Mark P.Vergola

Thanks so much for your comments Darren. Having just joined the Vergola Vic business its great to see such fantastic feedback and im looking forward to 2020.

AlanR

AlanRSouth Australia

North facing upstairs deck

published

Our upstairs deck is north facing and so got the full sun in the heat of the day, installing a Vergola is perfect as we can close off the sun when we need to and open it up to let the sun in when we have a cooler day.
The approval process and the installation went as smooth as could be and the installer (Andy) did a great job.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationAdelaide
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LenF

LenF

  • 5 reviews
  • Verified customer

December 2016 Vergola Construction Not really good enough. One Star or Less.

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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Scholz constructions

Scholz constructionsSouthern and Hills, SA

Vergola really lived up to its excellent reputation

published

I have recently used Vergola on two high profile jobs in the Adelaide Hills. My clients were very happy with the resulting very efficient system.
I was very impressed by the efficiency, honesty and cost effectiveness of the company. They took pride in their product, had excellent communication and were easy to deal with. I have no hesitation in recommending them to you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVergola representative John Sheehan
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Ganen G.

Ganen G.Metropolitan Adelaide, SA

Great product, excellent service

published

I couldn't be happier with my Vergola. The whole process was super smooth from pre-sales, contract and council approval through to installation and after-sales support. Had a slight issue with the stormwater pipe but they were quick to assess and remedy the situation with no fuss.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Australia
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Maureen

MaureenMetropolitan Adelaide, SA

Very Impressed !

published

I have always loved the idea of a Vergola space and recently organized a visit from the S.A. branch. I couldn't be happier with the professional approach to my particular needs, on time for home visits, detailed explanation on all aspects of the job with creative new ideas suggested for me to think about. No pressure at any time, just service and support, thank you Vergola! maureen

Return Claim MadeNo
Store LocationS.A
Morty

MortySydney, NSW

Was good in its day

published
Tranter

Tranter

  • 3 reviews

Has some problems but the company is helpful

published

I have had a Vergola installed for about 8 years now. The clips holding the blades into position are weak and flimsy and I have had to pop rivet at least 10 blades and endcaps back into position. Now the quadrant gear that operates one half of the roof system has come loose but an easy fix.

Charles

CharlesBrisbane

  • 2 reviews

When your vergola system packs up

published
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Questions & Answers

Manjula

Manjulaasked

please advice what should I do to stop any rain, light or heavy coming down and saturating my outdoor seats and the floor. I have had these issues since 2008 and nil help from vergola sydney office.
I have contacted them years ago multiple times and now I am retired and want to enjoy the area but face the wet soggy things and come back indoors. Was a poor service from the start and NIL support ever.
wish I hadnot touched this company.
thanks manjula sydney

2 answers
Vergola
Mark P.Vergola

Hi Manjula, I look after the Victorian branch. Given its been a few years since your dealings perhaps try again and ask to have someone come out to upgrade your system.
Cheers Mark

Manjula
Manjula

Dear Mark
Thanks for your message, I will give a try again.
Manjulaz

Zita

Zitaasked

How do I close my Vergola whilst I am away for a long period of time?

1 answer
LenF
LenF

If it is a 240v non solar powered Vergola the control box should be plugged into a powerpoint all be this may be in the roof/ceiling space the best would be to put the vergola blades in the state you want them in & switch off the power.

Donna M.

Donna M.asked

I had the Vergola closed completely as it was raining. Rained all night, but some time during the night it opened itself - again. Had this happen a few times now. So this morning, still raining, it is wide open and the deck is completely wet?? How do I permanently disable the rain feature??

2 answers
LenF
LenF

It must have stopped raining at some point during the night & there was enough wind to dry the sensor so the roof opende the blades again. Normally this would close again with the rain but if big drops & sparse it often does not close very quick so you do get an amount of rain in. The only way I know how resolve this is to switch off at the power connection. Ours has a plug socket that is inside the soffit/roof overhang only accessible by removing a vent cover. I have considered having an external weatherproof switch fitted but have not done this yet. It would also be very beneficial in high wind storms as it is recommended that you "feather" the louvers in this situation, that is to put them in the vertical fully open state so you don't get wind pressure on the closed vergola. With the current system if there is any rain it will or should close negating any position you have set it in.
Sorry not an easier solution, the old system in our 1996 vergola closed the roof if it was left open & it rained & we had to re open if we wanted after the rain stopped. Although this did not resolve the storm/high wind issue I still think that was a much better option back then & an easily accessible switched powerpoint was all part of the standard installation, we did not have to ask for it it was just done. There is one other option & that is to disconnect at least one wire from the rain sensor & this will disable it completely, it is a low voltage control circuit so should be no risk associated with doing that just make sure the wire is moved away from the sensor board so no water can activate it.

LenF
LenF

Oh ! if you have a solar powered Vergola which I don't have I think the only option would be to disconnect the rain sensor as described.

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