- Sign in
- Write a review
Vergola
Reviewer Photos & Videos
Loving my new vergola! Just added another room to my house :)
Great service to match a great system. I’m delighted with the finished product. The installation went smoothly and I feel confident that vergola are always there to help if I need.
- Customer Service
- Timeliness
- See all answers
Dangerous!
Just to let everyone know how dangerous these things are. I'm I'm wildlife rescuer and attended a rescue of a baby possum. Unfortunately the mother had been hiding underneath the vergola for shade during a hot week but when the owners were away the rain triggered the sensor and the possums tail was caught. It put in a hard struggle there was hair everywhere the plugs came put from the vergola and it even tried to chew its own tail off. Sadly it passed away. These rain trigger sensors are dangerous for animals and they should only be terrible manually when someone can see its all clear and should be shut and unplugged while away from the house :( I rescued the baby but the poor mother suffered a horrific slow death. RIP
- Timeliness
- Job Satisfaction
- See all answers
Delighted with the product and level of service
I Would like to offer my thanks to all the people at Vergola for the fantastic job that they did when supplying and installing our new Vergola. Everybody at Vergola were extremely competent and co-operative and nothing was ever a problem. Special mention must go to Anna Andrews who handled dealing with the council and obtaining our construction certificate which was definitely the most difficult part of the whole project. A fantastic job was done with skill and patience. once again thank you all for a fantastic job.
- Customer Service
- Timeliness
- See all answers
This is perfect .. don’t know what we did before
We are so so happy with the result of our vergola . From start to finish everyone in the company has been so helpful nothing was too much trouble …the result we have a stunning entertainment area now that has extended our living from inside to outside. Special mention to Sue and Brett .
- Customer Service
- Timeliness
- See all answers
Find out how Vergola compares to other Home Renovators
Know better, choose better.
- 11 reviews
- 6 likes
Professional to deal with, quality product, but misleading lourve direction advice
Had considered a Vergola for the north facing rear of our house, but have been putting it off as the rear boundary is close and at a strange angle. Anyway with an on-site visit a design was worked out, we went ahead with it. The staff were professsional in their dealings with us, and it was well built in two days. Its a one panel system and has been working very well so far. However I regret accepting one aspect of the advice I was given.
A high priority for us was to allow sun in through the northern windows in winter time, and to provide sha...
Read morede and shelter at other times. I thought that the best way to get winter sun was for the lourves to be running east-west, and for the angle to be set to allow maximum sunlight (23 degrees off vertical on June 22nd for example, for Adelaide), and to be able to leave it at this setting all day. However when I talked this over with the salesman at the beginning, he said most people have the lourves running north-south, and this was really the best way for light, but I could have the lourves east-west if I wanted to (but the way he said it seemed to imply that it was a very silly idea, and that it made no sense). I went for lourves running north-south. I would have needed to pay extra for another panel, but should have done that, as with my north-south lourves on sunny winter days I now need to adjust the angle often as the sun moves.- Customer Service
- Timeliness
- See all answers
- 2 reviews
Transformed our outdoor deck area
We are delighted with our new Vergola which has made a hot outdoor deck area now much more liveable, plus it looks wonderful. The process of getting a Vergola is quite complicated, however the Vergola team have it down pat. Our initial discussions were with Chris who helped with all our questions and took us to visit a real life Vergola. From then on we had visits from a designer and once the plans were approved by us Vergola took over applying for the building permit. Our installer (Ed) was meticulous and did a fantastic job over 3 days. All u...
Read morep the process took 5 months which was quicker than expected. The only minor thumbs down was the lack of communication after the drawings were approved by Council, however now it's up and in use we are very happy with our decision to go with Vergola.- Customer Service
- Timeliness
- See all answers
- Verified
Great addition to our home.
Right from our initial enquiry, then design consult and quote, site check, drawings & permits,
SA administration and accounts, delivery of materials, site install and electrical contractors, the whole process although taking some seven months, we have been kept informed and always treated respectfully and our enquires answered quickly and we were also made to feel valued and special.
Our own dealings with site personnel, Paul and his team from J G Catterall electrical who were extremely courteous, clean working, and very informative about ther...
- Customer Service
- Job Satisfaction
- See all answers
Contemporary architectural solution
The Vergola team listened to our requirements, discussed options and kept us informed throughout the process. The sales lead (Thomas) was professional and patient in outline the technical and regulatory project parameters as it applied to our specific requirements. The installer (Mick) was highly experienced and detail oriented in installing a quality product. The office team (Kylie and Hanna) were responsive and engaging to to our questions and efficient in completing the administrative process. Altogether a professional and seamless process from start to finish.
- Customer Service
- Timeliness
- See all answers
A beautifully transformed living space.
We are so impressed with Vergola. From the initial consultation and design development with Sue, to the masterly workmanship by Steve and the quality of the materials brought over from Adelaide. The result is stunning and provides a light and inviting sitting area overlooking the garden facing north. All along we felt the job was in professional hands and enjoyed the warm and friendly exchange with all the Vergola team in Melbourne and Adelaide. Thanks Guys.
- Customer Service
- Timeliness
- See all answers
Find out how Vergola compares to other Home Renovators
Know better, choose better.
- 2 reviews
Super job, many thanks Thomas, Andy and staff
We recently arranged for 3 quotes to erect a pergola over our courtyard. Pricing was. surprisingly very close, but the professionalism, attention to detail and advice received from Vergola's consultant, Thomas was outstanding. The process was handled efficiently and courteously by all office staff we had contact with. Finally, the construction which took a couple of days was carried out by Andy who was meticulous and thorough. Thank you Vergola!
- Customer Service
- Timeliness
- See all answers
We are chuffed.
Recently, we had a Vergola Louvre System installed across the rear of our house. The experience was made easy by the professional approach by members of the company. We were assisted in drawing up the design and then assisted in gaining council approval. The system was delivered on time and erected by two men over three days. The finished product looks stunning and has, without doubt, opened up the whole area for entertainment. We are very pleased with our investment.
- Timeliness
- Job Satisfaction
- See all answers
- Verified
Thanks Vergola and Thomas
We have an old house so that there were some difficulties to overcome in installing the Vergola. Our Vergola consultant, Thomas Melidis, addressed and overcame all problems with assurance, competence and courtesy. Well done!
- Customer Service
- Timeliness
- See all answers
Find out how Vergola compares to other Home Renovators
Know better, choose better.
Happy Customers
Thanks to everyone at Vergola for their wonderful service especially Sue who took care to design just what we wanted and Steve for sorting out the problems and working so hard to complete the job. We are delighted with the finished product.
- Customer Service
- Timeliness
- See all answers
Exceeded expectations
Our experience with Vergola started with Chris Barter. He very patiently explained the product, the process and answered our numerous questions and developed a design that provided the best orientation. He applied no pressure to purchase and since the Vergola has been installed we realise he did not exaggerate or over represent the values of a Vergola. Thank you, Chris. I would also like to thank Mark Petrosino for his availability during this difficult year in assisting with the process. Finally, Hayden the installer, he provided excellent ser...
Read morevice in installing the Vergola. His attention to detail was excellent and he addressed all my questions and any suggestions I made. Thank you very much Hayden. So far, as it is only a day since installation, the Vergola has exceeded our expectations. We highly recommend the Vergola and Chris Barter. A very satisfied customer, Peter.- Customer Service
- Timeliness
- See all answers
Great outcome
Must thank Michael Tarrant for his patience and dilligence. Working through multiple design options and methods of construction interfaces to the existing building, we did conclude on the right outcome and design response. He honoured all his commitments, even under trying conditions of the Covid Lockdown.
- Customer Service
- Timeliness
- See all answers
Hi Colin,
Thank you so much for your review. On behalf of the entitre Vergola team we really appreciate your feedback and wish you many years of enjoyment with your Vergola.
Cheers Mark Petrosino
Questions & Answers
Can anyone let me know if they have had problems with Vergola? We signed a contract with them in April according to meetings then it would be completed in 3 months. They are now telling us October at the earliest. Has anyone else had issues with them? We are in Melbourne so anyone who has any information on the Melbourne franchise would be good to hear from Thank you
Our Vergola is on Auto (but is not working and also cannot be switched to manual)). I looked at the circuit board and there is flashing light against section which states Power/Rain, any suggestions on a fix?
I have a Vergola and I need to disable the automatic rain function, so the shutters stay shut right through winter. How do you do this?
Get an answer from our members and Vergola representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Peter,
Thankyou so much for your kind words. We wish you all the very best with your Vergola and on behalf of the whole team we thankyou for taking the time out to review us.
Cheers Mark Petrosino