Vergola

Vergola

 Verified
Vergola
4.2

71 reviews

PositivevsNegative
76% · 5413 · 18%
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Return Claim MadeYes · No
Customer Service
4.4
Timeliness
4.4
Job Satisfaction
4.5
Rates and Fees
4.1
Product Quality
4.6

Reviews

71 reviews
71 reviews
Patricia
PatriciaGreater Melbourne (Inner), VIC3 posts
 

Fantastic job in quick time. Beautiful product

I had a wonderful experience with Vergola. I had Town Planning and Building Permit already as this was a new build. I signed a Contract through Trinuki the Vergola Rep. 2 weeks later, my structure was made ready for the Louvres to be inserted by a great tradesman Jaydon. 3 weeks later my Louvres were delivered on site, and 2 days after that Jaydon came back and installed the Louvres. The quoted price was never altered. I could not be happier with the finished product. It is beautiful. Show details
Rates and Fees
Reviewer
ReviewerVictoria
 
Timeliness
Job Satisfaction
Product Quality
gossamer
gossamer
 

Poor customer service

Motor failed for no apparent reason after 4 years of routine use. Call out fee was $150. Replacement motor, which was about the size of a kiwi fruit plus the gear assembly, was $500. They also charged another $35 for 'additional time on site'. I tried contacting Vergola several times to discuss this failue and if they could specify basic information like the warranty period of the motor, but got no response.

I do not find the customer service to be adequate considering the upfront cost of these systems. Show details

Timeliness
Product Quality
Mclean
McleanGreater Melbourne (Outer), VIC2 posts
 
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
ray c.
ray c.2 posts
 

Forget Customer Service

Vergola bend over backwards to sell product but as far as customer service. Forget it. They never follow up even after several phone calls. Show details
Customer Service
paul boyle
paul boyleSouth East Queensland, QLD14 posts
 

The worst descision we ever made

Our Vergola sttoped working properly after 6 years. All the motors were damaged because of water from rainfall.. Verola said that the seals on the motors were not up to specification but still wanted an unbelievable amount of money to replace the motors. After 15 years the system is a mess and tha installer locked in my gutters which now need to be replaced. We have been told we have to remove the Vergola to replace the gutters. Hopeless and expensive. Show details
Customer Service
Timeliness
Jan
Jan2 posts
 

Should not be installed under overhanging trees

Leaves and branches from overhanging trees collect on the top of the Vergola. The gutters under the louvres become clogged with leaves every time the louvres are opened (only way to remove leaves above). The gutters then fill with leaves and are then basically useless. Obviously gutters need to be cleared regularly which means using a tall step ladder and having hands small enough to fit under the louvres to try and clear the leaves. The design is poorly thought out. Also, with or without leaves the louvres have leaked in heavy rain...a feature of Sydney weather. I would never recommend a Vergola. Show details
Friend face
Friend faceSydney, NSW24 posts
  Verified

Expensive and unreliable

We inherited a 2 year pergola with electric opening and closing roof fins from the previous owner and have had nothing but trouble with the system - numerous callout (each costing a $87 fee) plus repair costs plus overpriced parts - 4 call outs in all. The is neither rust proof or water proof and the parts seem to be cheap Asian imports with varying warranty from 1 year to no warranty. Given the cost of the system - it is very disappointing.

felix
felixHunter Region, NSW9 posts
 

fly screens

we have a Vergola on our veranda roof since 13 years; the flyscreen on the Vergola is getting holes in it. We contacted Vergola NSW but they cannot do anything for us. Who could help us , climb on the roof and replace 2 flyscreens? Show details
Customer Service
Bryan Murphy
Bryan MurphyGreater Melbourne (Inner), VIC
 

Loving my new vergola! Just added another room to my house :)

Great service to match a great system. I’m delighted with the finished product. The installation went smoothly and I feel confident that vergola are always there to help if I need. Show details
Taasha
Taasha
 

Dangerous!

Just to let everyone know how dangerous these things are. I'm I'm wildlife rescuer and attended a rescue of a baby possum. Unfortunately the mother had been hiding underneath the vergola for shade during a hot week but when the owners were away the rain triggered the sensor and the possums tail was caught. It put in a hard struggle there was hair everywhere the plugs came put from the vergola and it even tried to chew its own tail off. Sadly it passed away. These rain trigger sensors are dangerous for animals and they should only be terrible manually when someone can see its all clear and should be shut and unplugged while away from the house :( I rescued the baby but the poor mother suffered a horrific slow death. RIP
Rates and Fees
Philip M.
Philip M.Sydney, NSW
 

Delighted with the product and level of service

I Would like to offer my thanks to all the people at Vergola for the fantastic job that they did when supplying and installing our new Vergola. Everybody at Vergola were extremely competent and co-operative and nothing was ever a problem. Special mention must go to Anna Andrews who handled dealing with the council and obtaining our construction certificate which was definitely the most difficult part of the whole project. A fantastic job was done with skill and patience. once again thank you all for a fantastic job. Show details
Happy customers
Happy customersGreater Melbourne (Inner), VIC
 

This is perfect .. don’t know what we did before

We are so so happy with the result of our vergola . From start to finish everyone in the company has been so helpful nothing was too much trouble …the result we have a stunning entertainment area now that has extended our living from inside to outside. Special mention to Sue and Brett . Show details
JayJ
JayJAdelaide14 posts
 
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Garden girl
Garden girl3 posts
 
Customer Service

Questions & Answers

Helen M.
Helen M.

My vergola won't open, can you recomend how I fix this, it seems to have power going to it, it sounds like its going to open and then doesnt open. Please help?

ray c.
ray c.  

It sounds like the panel actuator arm is slipping on the motor wheel spindle.
I have had a similar problem. The set screws are not indexed into the main spindle so they slip on the shaft.

Graeme C.
Graeme C.

The circlips on the blades of our vergola fall off every few weeks causing the blades to spin freely and interfere with each other. Replacing the circlips is only a temporary fix. Has anyone experienced similar problems and been able to solve them? If so, how?

paul boyle
paul boyle  

Had to drill 1.5mm hole in each shaft and fit a ss split pin to keep the washers on

Michaela P.
Michaela P.

Can anyone let me know if they have had problems with Vergola? We signed a contract with them in April according to meetings then it would be completed in 3 months. They are now telling us October at the earliest. Has anyone else had issues with them? We are in Melbourne so anyone who has any information on the Melbourne franchise would be good to hear from Thank you

lcastmel
lcastmel  
See all Vergola questions

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