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Vergola

Vergola

4.4 from 56 reviews · View Statistics

Reviews

  • Customer Service
    4.8 (33)
  • Timeliness
    4.7 (30)
  • Job Satisfaction
    4.8 (29)
  • Rates and Fees
    4.4 (26)
  • Product Quality
    4.9 (34)
  • Return Claim MadeYes (0) · No (30)
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Contemporary architectural solution

published

The Vergola team listened to our requirements, discussed options and kept us informed throughout the process. The sales lead (Thomas) was professional and patient in outline the technical and regulatory project parameters as it applied to our specific requirements. The installer (Mick) was highly experienced and detail oriented in installing a quality product. The office team (Kylie and Hanna) were responsive and engaging to to our questions and efficient in completing the administrative process. Altogether a professional and seamless process from start to finish.

Customer Service
Timeliness
Peter and Susan Harris
Peter and Susan HarrisGreater Melbourne (Metropolitan), VIC

A beautifully transformed living space.

published

We are so impressed with Vergola. From the initial consultation and design development with Sue, to the masterly workmanship by Steve and the quality of the materials brought over from Adelaide. The result is stunning and provides a light and inviting sitting area overlooking the garden facing north. All along we felt the job was in professional hands and enjoyed the warm and friendly exchange with all the Vergola team in Melbourne and Adelaide. Thanks Guys.

Customer Service
Timeliness
Other Home Renovators

 
 

0.0
(1,234)
Albert
AlbertMetropolitan Adelaide, SA
  • 2 reviews

Super job, many thanks Thomas, Andy and staff

published

We recently arranged for 3 quotes to erect a pergola over our courtyard. Pricing was. surprisingly very close, but the professionalism, attention to detail and advice received from Vergola's consultant, Thomas was outstanding. The process was handled efficiently and courteously by all office staff we had contact with. Finally, the construction which took a couple of days was carried out by Andy who was meticulous and thorough. Thank you Vergola!

Customer Service
Timeliness
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We are chuffed.

published

Recently, we had a Vergola Louvre System installed across the rear of our house. The experience was made easy by the professional approach by members of the company. We were assisted in drawing up the design and then assisted in gaining council approval. The system was delivered on time and erected by two men over three days. The finished product looks stunning and has, without doubt, opened up the whole area for entertainment. We are very pleased with our investment.

Timeliness
Job Satisfaction
  • Verified

Thanks Vergola and Thomas

published

We have an old house so that there were some difficulties to overcome in installing the Vergola. Our Vergola consultant, Thomas Melidis, addressed and overcame all problems with assurance, competence and courtesy. Well done!

Customer Service
Timeliness
Sue
SueGreater Melbourne (Metropolitan), VIC

Happy Customers

published

Thanks to everyone at Vergola for their wonderful service especially Sue who took care to design just what we wanted and Steve for sorting out the problems and working so hard to complete the job. We are delighted with the finished product.

Customer Service
Timeliness

Exceeded expectations

published
Customer Service
Timeliness
1 comment
Vergola
Mark P.Vergola

Hi Peter,
Thankyou so much for your kind words. We wish you all the very best with your Vergola and on behalf of the whole team we thankyou for taking the time out to review us.
Cheers Mark Petrosino

Colin
ColinGreater Melbourne (Inner), VIC

Great outcome

published

Must thank Michael Tarrant for his patience and dilligence. Working through multiple design options and methods of construction interfaces to the existing building, we did conclude on the right outcome and design response. He honoured all his commitments, even under trying conditions of the Covid Lockdown.

Customer Service
Timeliness
1 comment
Vergola
Mark P.Vergola

Hi Colin,
Thank you so much for your review. On behalf of the entitre Vergola team we really appreciate your feedback and wish you many years of enjoyment with your Vergola.
Cheers Mark Petrosino

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(1,234)
Mary B
Mary BGreater Melbourne (Metropolitan), VIC

"Perfecto"

published

As I post this review I am under my new vergola and wish I had made the decision to have e vergola years ago; better later than never!!!!!!!!

Customer Service
Timeliness
1 comment
Vergola
Mark P.Vergola

Hi Mary,
On behalf of all the Vergola team Thank you for taking the time out to review us.
Enjoy your Vergola.
Cheers Mark Petrosino

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Gerard B Crockford
Gerard B CrockfordGreater Melbourne (Outer), VIC
  • 2 reviews

PEOPLE GO OUT OF THEIR WAY TO DELIVER A GREAT PRODUCT

published
Customer Service
Product Quality
1 comment
Vergola
Mark P.Vergola

Hi Gerard,
Thank you so much for your very detailed review. On behalf of the enitre Vegola team we wish you all the very best with your Vergola.
Cheers Mark Petrosino

Exactly what we hoped it would be and better ....

published

We chose to install a Vergola as we needed shade for summer but wanted to enjoy winter sunshine - our Vergola has supplied both perfectly. Michael's suggestions regarding orientation and colour have worked superbly. His care and contact concerning the smallest details were exemplary. We love the appearance of our new Vergola, we have appreciated the details that went into the final product and we have no hesitation in highly recommending both the product and Michael Tarrant.

Customer Service
Timeliness
1 comment
Vergola
Mark P.Vergola

Hi Hilary,
Thankyou so much for taking the time to review our perfromance. On behalf of the entire team we wish you all the very best with your Vergola and know you will love it!!
Cheers Mark Petrosino

Jared
JaredGreater Melbourne (Inner), VIC

Great work by the team at Vergola

published

We have recently had a double Vergola installed over a swimming pool at one of our current jobs in Lower Plenty.
Michael Tarrant was great to deal with and the installer Jarrah, did a fantastic job.
We can't fault the service and the clients are really happy with their new Vergola.
We look forward to working with them again on future projects.

Jared
JCL BUILDERS PTY. LTD.

Incentivised ReviewNo
1 comment
Vergola
Mark P.Vergola

Hi Jared,
Thanks for taking the time out to review Vergola on our performance. On behalf of the whole team it was an absolute pleasure to work with the JCL crew.
We look forward to your next project.
Cheers Mark Petrosino

Great Vergola Experience

published

It has been pleasure to be involved with Michael Tarant and The Vergola Team. They are very easy to deal with, very prompt, professional and very knowledgeable in all areas of the industry.
The product is is reliable and look great and i had an amazing experience dealing with Michael throughout the entire process. I d definitely recommend Vergola to family and friends!

Customer Service
Timeliness
1 comment
Vergola
Mark P.Vergola

HI Fadi,
Thankyou so much for you review. On behalf of the entire Vergola team we appreciate you taking the time out to reivew us. We know you will love your Vergola .
Cheers Mark Petrosino

John Coughlan
John CoughlanSydney, NSW

Vergola Validated

published

Vergola NSW installed 2 Vergolas at my high rise Unit in a totally professional manner.
Upfront communication was both positive and effective.
The installation, very capably led by Shannon, was excellent.
Shannon “breathes” Vergola and it shows by his professionalism, dedication and hard work as well as being able to solve problems.
I have no hesitation in recommending Vergola NSW as a class act.

Customer Service
Timeliness
1 comment
Vergola
Mark P.Vergola
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Laurie Findlay
Laurie FindlayGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Erection of Vergola

published

We have been very happy with the service, follow up and the workmanship provided under the contract and look forward to enjoying a wonderful outdoor area to our home.
Michael Tarrant assured us that we would be satisfied with the end product which is exactly the case.

Customer Service
Timeliness
1 comment
Vergola
Mark P.Vergola

Hi Laurie
On behalf of the entire team at Vergola we would like to Thank you for taking the time out to review us.
We know you will enjoy your Vergola for many years to come.
Cheers Mark Petrosino

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Questions & Answers

Kristy R
Kristy Rasked

Hi, my Vergolla (located in SA) shut yesterday during the rain and was partially open this morning. I opened it fully to let the sun in and it has now automatically fully shut and will not reopen. I have hit the open button on the remote and the red light is on but no opening on the Vergolla. I have also replaced the battery just in case that was it but again it is still not working. What could be the problem? Thanks Kristy

2 answers
Kristy R
Kristy R

I also wanted to ask if there is water on the sensor will pressing the 'open' button on the remote override the rain sensor which tells the Vergola to stay closed?

The louvres will remain shut while the sensor is wet. If you want the louvres to open you need to override the sensor by pressing the RAIN button for 5 seconds. Otherwise the louvres will automatically open as you found in the morning once the sensor was dry.

Steve M.
Steve M.asked

My Vergola is 6 years old. Nearly all of the brackets that support the louvres is suffering from zinc oxide rust. Is this a manufacturing fault? How can it be remedied?

No answers
maylands774
maylands774asked

Hi We are located in Western Victoria and have had our Vergil’s for 7 years we need a new battery and transformer Could you advise on where to purchase these products please .
Michele

1 answer
Vergola
Mark P.Vergola

Hi Michele,
The battery's are available at most bunnings or battery world stores. In regards to the Transformer it would be best to speak with head office 1800 8374 652
Cheers Mark Petrosino

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