Veronika Maine

Attended the Eastgardens NSW store, served by the loveliest store attendant, Helen, and purchased three beautiful pieces that I have already worn multiple times, including a gorgeous long denim coat. Small store however quality items and great customer service. Show details

I was highly impressed by the welcoming and very thoughtful service received at the Birkenhead store. The girls were so helpful and went out of their way to help us. They were extremely friendly, positive and supportive. A great experience! Thanks so much! Show details

The assistance we received at the VM concession at DJs Elizabeth Street store was fabulous. The staff were helpful, knowledgable and attentive without being over the top or pushy. As a result, my daughter who is starting a new job, made considerable purchases and will be a return customer for years to come. The garments are all of high quality,… Read more

are suitable for the workplace and some pants were taken up for no extra charge. Thanks to all staff at VM for an enjoyable experience.

I was gifted a VM wool and polyester coat from my mother's estate that still had the sewn-in pockets intact to protect the garment. When I got home, I carefully unpicked the stitching only to find that one entire pocket had never had the lining sewn. It was completely unfinished. That coat was very expensive and I'm stunned to know how cheaply made VM clothing is. I would NEVER waste my money on this brand. Show details

If I could give zero stars, I would. I purchased four dresses online and the sizing is completely off. I’m normally a size 10, so I ordered down to an 8, and they’re still far too large. I’m returning all but one due to the no-refund policy. I'm simply wanting to exchange in store somewhere for a size 6. I’ve sent three emails and attempted to… Read more

call customer service multiple times, but haven’t received any response. This has been an extremely frustrating experience, and based on this, I won’t be purchasing from here again..

Untrustworthy and abusive customer service. I was refused an in-store exchange for a dress with tags and receipt simply because it was bought online paid via PayPal even though it was bought a few days earlier. I was then forced to attempt an online exchange, where they tried to charge me an additional fee. After I complained, I was passed… Read more

between multiple AI agents for weeks, repeatedly answering pointless questions, only to be told after 20 days that the issue would be escalated to a human. No human ever replied.

By the time I opened a PayPal dispute, I was told it was too late to appeal due to the delays they caused.

This feels deliberately obstructive and designed to make customers give up. I won’t shop here again.

I visited Veronika Maine at Carindale in Brisbane, looking to buy an outfit for a wedding. I had gone to many shops already that morning and had found nothing that suited or that I really liked. And then I walked into Veronika Maine and met the lovely salesperson there. She was so incredibly astute, very quickly worked out my tastes and proceeded… Read more

to patiently bring me about 8 outfits. She was helpful and kind but objective; with one dress she said, "No, no, I don’t think that’s your dress.", which I really, really appreciated. I ended up buying a gorgeous jumpsuit and felt fabulous wearing it all night.

Next time I need a special outfit, I’m just going to skip the other stores and go to Veronika Maine.

I recently made an online purchase and needed to contact the online customer service team. They went above and beyond to assist in a timely manner. They also helped me locate the item in another colour. I called the store to place the order over the phone. They too were helpful. I highly recommend the Veronika Maine team for their superior products and exceptional customer service. Show details

I was given assistance by Olivia from Veronika Maine in locating a particular dress. Olivia was extremely responsive and proactive in locating the dress for me and was very knowledgeable in responding to my queries on size, suitability and the returns policy and how and where to effect a return, if required. Al in all she was a gest representative for Viktoria Maine, whose garments are elegant, multi purpose and well made with great fabrics.

Bought a blouse online they fail to tell you the length, and all the photos have it tucked in When l got it, it was like dress on me on my short frame. And now l have to pay them $20 for returning it!, will never shop at this store again!!!! Show details

Absolutely shocking quality, let alone for a $300 pair of pants. The material is super thin, like crepe or tissue paper. This was the viscose linen twill wide leg pant. Ordered online, tried them on, and returned them immediately. Show details

I recently bought the Veronika Maine GEORGETTE TUCK SLEEVE SHIRT in green. I like the style a lot. However, the fabric is terrible because it creases up. I wore it first time to work and by the time I got to work it looked like I was wearing an unironed shirt and it looked scruffy. Very disappointing. I least I bought it on sale, would have been very unhappy to pay AUD199 for fabric of this quality. Show details

Love Veronica Maine clothes have shopped in store with great success. Online shopping is a disaster! Ordered paid received tracking but no parcel no tracking available on the parcel. Contact made via AI and told delays etc blah blah usual AI response and it’s like really hard to send responses on the chat they won’t send unless you almost smash… Read more

the iPhone screen. Eventually after one week struck a human who will now look into it. I’m sure this will take another week . Not good enough should be refunded immediately when it’s their issue and item not arrived in acceptable time frame. Not happy will never order on line from VM again. Be warned.

Just bought this seasons 100% wool jacket. Wore it for the second time and a button fell off.Disappointed, i returned it and received an apology and another coat! Show details

I have to start by saying I usually love Veronika Maine. I've had their clothes for years and pretty much all of my work wear is from them. Unfortunately I bought some items online 3 weeks ago now and I am yet to receive them. Got in touch with them and they said it would be dispatched and they apologised saying it was a peak period for them. But… Read more

then nothing. Then another email to which I have received no reply. In this email I asked for a full refund. I got a partial refund but that was for an item that I had ordered that wasn't even in stock! My tracking has been static for weeks so I am not sure if my items have been shipped or the parcel is just lost. I have now disputed through PayPal. Sad to say, but I won't be returning to Veronika Maine after this. Much better off buying in store and avoiding their sale periods. Very disappointed.

Its been two weeks and they haven’t dispatched my order. Cant get in touch with them, its just an AI response. Appears they take your money and don’t deliver and don’t provide any customer service. The product is now out of stock. Not sure what they plan to deliver. Brand is owned by Cue Clothing. I have reported to ACCC Show details

They don’t value their products, why should I? – Bought two dresses for my partner on-line for Xmas paying over $500. They weren’t delivered to my home and VM were completely non responsive to my repeated requests for details. Finally collected them at the local mail centre only to find them shoved together into a post bag, one single piece of crushed tissue paper around both dresses. I thought… Read more

they may have been in a nice box, or hard paper bag, at least individually wrapped. Clearly they have no respect for their products but happy to charge a premium for them. My first experience shopping with VM I’m glad it will be my last!

Thank you to Jess and Kayla – Jess and Kayla always incredible friendly and approachable, available to answer questions and always provide excellent assistance! The store offer a fantastic selection of products to ! Jess and Kayla made me feel welcomed and valued as a customer always !The customer service they provide deserves 5 stars ! Thank you ❤️ !

Extremely disappointed with Sizing and Customer Service – Extremely Disappointed with Sizing and Customer Service: I have been a loyal customer for many years, consistently purchasing the same size without issue. However, my recent experience was extremely disappointing. I bought a dress in my usual size, but it didn’t fit at all. When I took it back to the store for an exchange, I was told it was… Read more

outside the exchange window, and they refused to consider my situation. I trusted the sizing based on past purchases and expected better treatment given my loyalty.

To make matters worse, the quality of your clothes has noticeably declined. I'm no longer confident that your products are 100% made in Australia as advertised, and it’s clear the standards have dropped dramatically. This experience has really made me question whether I’ll continue shopping with you.

I hope you reconsider how you handle long-standing customers and address these quality and sizing issues.

Pathetic Customer Service – I have been purchasing clothes from VM for over 8 years, however since past 2-3 years their quality have degraded and their prices have shoot up and now very recently I had a very bad experience with their customer service too, the online customer service staff is inconsiderate and NOT READY to help at all. I tried to escalate the matter to the… Read more

supervisor but the supervisor turned out to me more unreasonable and inconsiderate - very disappointed and shocked to see such attitude among customer relation executives

If the higher management of VM cares then please have a look at my emails sent to your representatives and the No. of calls that I have made ( despite of being overseas) and the cold response that I have got - everything will be there on your official email address

Reduction in quality over time – I have been shopping Veronika Maine clothes for many years. Quality of fabrics and attention to detail have been my attraction to the brand. However, in recent months - possibly gradually over the years - value for money has declined. Many brands do this. To keep profit margins they use cheaper fabrics and more simple patterns. I've always had an… Read more

issue the way VM stints on pockets. I have VM jeans that have a couple of not fit for purpose tiny back pockets. Seriously, JEANS without pockets! I've also noticed a heap of knits every season and figured out these must be super cheap to produce. But, today when my online purchase arrived the word KMart came to mind. (No offense to KMart who would have priced this linen top at $20 not $189). My new linen top is transparent - made from the cheapest linen available. The front is skewed as though not cut on the weave - obviously a method to save fabric and money. VM really did have quite a following there for a while. If only they realised the best way to increase profits would be to increase quality not reduce it. Not to do so is to take their customers for fools.

Poor quality – I recieved a veronika maine cardigan for Christmas it was about $190 full price. I have only worn it about 5 times and it is already looking awful with lots of pilling . It is a shame as veronika maine used to be top quality. Show details

First Purchase, Very Disappointed – Bought a pair of baggy denim Jeans for $199 full price, the thread came out on the very first wash. I brought it back in store and the sales lady said that it was due to the care of jeans, she didn’t even bother to asked if I needed an exchange. I can’t think of a better way to clean it than a delicate setting machine wash with cold water and no… Read more

dryer.

Terrible product and customer service. My most expensive pair of jeans and the worse service and product.

Poor quality; humiliation at formal wedding wearing new Veronica Maine dress when I bent over to adjust shoe – Back exploded open (zip) Needed help to try & fix it. Went back to store, said not broken now! Not concerned Show details

Kept $10 postage even though stores were closed! – Returned a pair of trousers I ordered online that didn't fit. Was still charged the $10 delivery fee. I've returned items to other stores and have always had the delivery fee refunded. Couldn't go to the store as they were all closed due to Corona Virus.. pitiful business practices. Will not be shopping here again!! Show details

Dirty item delivered for online order – I ordered a top from Veronica Maine last week having seen the item in store but them having run out of my size. However the item delivered was dirty! Make up marks around the collar and grease spots. Was incredibly disappointed - not what I expected for $160. Clearly they have a break down in their quality control - I had assumed items shipped… Read more

were new, but from the looks of what I received, they must send items from other stores and someone has shipped an item they could not sell owing to make up marks.

Stores closing and delivery cost increasing – I’ve been a fan for years despite being on the expensive side. However they have closed stores and started charging for Australian postage yet offering free overseas postage - where is the logic?! VM clothes and postage would be cheaper if I was in the UK! Additionally, due to stores closing, I now have to return online which costs me another $10… Read more

per return (on top of the initial $10 delivery). I have had both horrendous and great customer service. Garment quality is usually of a good standard - only one big disaster comes to mind which isn’t bad when you’ve bought as many pieces as I have.

Online refund issues – I have been buying Veronika Maine garments over many years, always in-store. As we moved to a regional area I bought a garment online, as there was no other option. I returned the garment adhering to their return policy only to have had issues getting my refund back. So, online buyers, beware: VM garments, as always terrific, their accounts department needs an overview! Show details

Classic cut, but fabrics don't last – I like their look but the fabrics don't last well. A top pilled badly after being worn only once. Other fabrics age quickly even when washed as per the instructions. The sizing isn't always consistent. Shame because I like the style and they suit a curvy figure. Show details

Poor quality clothes and even poorer customer service – After buying a jacket and washing it according to instructions it fell apart in first wash. $200 down the drain and they refuse to repair or replace. I’ll be launching a complaint with fair trading and they’ll lose my steady custom. Avoid at all costs!! You can judge a company by the way they deal with a problem. They told me I was was not honest about how it was washed - not great to treat loyal customers this way. Show details

Very helpful and responsive when I had a query re pricing. Query was resolved promptly. Show details

Received incorrect items for my online order. Have attempted to contact them several times with no response. The items were not cheap Show details