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VetPay

VetPay

2.7 from 42 reviews · View Statistics

Reviews

2.7

42 reviews
  • Product Quality
    2.4 (25)
  • Return Claim MadeYes (1) · No (29)
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Amazing service, allowed me to cover my pet's treatment with ease

published

Thanks to vetpay I was able to comfortably afford my pets treatment and keep my dog healthy. Would highly recommend it to anyone else not wanting or able to pay for their pet's treatment in full.

Product Quality
Incentivised ReviewNo
Ree
ReeVictoria
  • 2 reviews
  • 2 likes

Saved my dogs life !

published

My dog had to get life threatening tumours removed , I was approved quickly and my dog was able to have her operation and is happy and well, yes vet pay have fees but knowing what the alternative was I don’t have an issue with this at all, I use it regularly for immunisations and check ups for all my pets and the payments are easy to maintain have not had an issue and really grateful for this service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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0.0
(1,234)
Ezra
EzraSydney, NSW

Representatives say service is interest free if paid off within 6 months... NOT TRUE! Interest is charged!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Sandi
Sandi
  • 2 reviews

Great payment system

published

Found openpay gave plenty of time between reminders and due payment.
Reconition for payment on time.
Would use openpay again if available.

Incentivised ReviewNo
Return Claim MadeNo
Leah
LeahMid North Coast, NSW

Helps me give my dog the best care

published

I'm surprised by the negative review. Fees and interest aren't ideal but that's how the world works, same goes with credit approval - people are being strangely entitled with this company. If you have the money for your large vet fees, why would you use Vetpay? If you don't, it can be a matter of life or death for your pet so what's the problem? Even though my dog couldn't be saved, Vetpay helped me keep him comfortable and end his life peacefully during his extremely aggressive cancer and I will be forever grateful for that. It also helps me give my other dog the very best care in uncertain situations as I now have great fear of losing her too. It is perfect for what it is meant for; helping people in sticky situations with their pets.

Incentivised ReviewNo
Return Claim MadeNo
Suthassanee
SuthassaneeSydney Surrounds, NSW

Be careful of this website when you apply for

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tellasis
Tellasis
  • 6 reviews
  • 8 likes

Excessive Fees and charges

published

When your pet requires emergency care you are given little time to respond. Vet Pay is promoted as an option by Sydney University Vet Hospital. Yes they sign you up in 15 mins but what you don’t realise till later is the excessive charges. This is not fair. They are taking advantage of vulnerable customers who are pensioners and are faced with critical decisions about their pets. Vet hospitals should have other payment methods as this is pure exploitation.

Incentivised ReviewNo
Noel Y.
Noel Y.Ballarat

Very grateful for the line of credit.

published

This is just like getting a credit card that the bank wouldn't give you.I'm a pensioner ,so very difficult to get credit.VetPay approved my application within the stated 15 mins,and I'm so grateful that I can go ahead with my dog's vaccination and dental check up.

Incentivised ReviewNo
Return Claim MadeNo
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0.0
(1,234)
Darren
DarrenSouth East Queensland, QLD

Very Expensive

published

Hi
Approved quickly but the interest rates are 22%, which is very expensive.
Personally i don't understand why the vets recommend them.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Jamie
JamieSydney, NSW

Absolutely horrible, nothing but a dishonest scheme to extort money from desperate people.

published
Product Quality
Incentivised ReviewNo
vcginni
vcginniSouth East Queensland, QLD

Very terrible

published

No statement and bill detail ..only take money as much as they can without let customer know all the detail clear!!
I hope emergency reception pls stop let pet owner use this without knowing anything!!(as from beginning even I don’t know there is annual fee,and they told me if I pay out before 6 months there is no interest fee..but I just can see they take everything!!)
No star I would give.

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Never mind
Never mindFar North Queensland, QLD

Very poor, didn't want to rate it

published

Heartless, would never ever recommend this "product", save yourself the heart ache & let down. Try elsewhere if you can do

Incentivised ReviewNo
Brianna boo
Brianna booSouth East Queensland, QLD

Rip off

published

Annual fee, interest $3 a pop, late fee $15. ouch. It would be nice to have a few warnings before the late fees get charged. A good way to rip off the poor.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Jimmy P.
Jimmy P.South East Queensland, QLD

No compassion for animals.

published

I was at the vet earlier and got denied on all levels because of an ongoing dispute with a telco with an ombudsman. I call them they say they will look it over, whilst waiting for my bird to get the treatment it needs to save it. My baby is now dead over lack of empathy or a sense of urgency.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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0.0
(1,234)
BJRed
BJRedGreater Melbourne (Outer), VIC
  • 7 reviews
  • 8 likes
  • Verified

Avoid

published

As above, if your veterinarian accepts AfterPay or ZipPay I'd suggest using those. VetPay charge interest unlike the other two.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Michael S.
Michael S.asked

How long do I have to make a payment if I miss a payment with vet pay?

No answers
Melanie H.
Melanie H.asked

Can I apply for vetpay in my name&details but have the direct debit come out of my mothers bank account

No answers
Sheryle R.
Sheryle R.asked

I recently credit with you and had to change my card number because it was stolen. I emailed you and rang you to change it. You then rang me because you could not get your money out. Provided the right card details to you and now you cancel my credit. I don't understand

No answers
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