Vets Love Pets

I did a lot of research into ongoing medication for me older dog to secure a reliable and affordable option, before landing on Vets Love Pets. They are always very accomodating, with personal, prompt responses via email, making the whole experience easy and thoughtful. The option to keep scripts on file helps make ongoing orders easy to fulfil.… Read more

Orders were filled and shipped on time, with tracking making it easy to see where and when orders would arrive. I would highly recommend them to friends and family. They are amazing to deal with! Unfortunately, within the veterinary industry, that isn't always the case, especially as your pet ages, with unexpected costs seemingly coming up at every turn! With Vets Love Pets I felt supported and heard as they communicated with empathy and a genuine, human response to what can sometimes be a very vulnerable situation for any pet owner.

I Ordered 5 packets of petosan toothpaste on 20 October. 3 weeks later I have still have not received the toothpaste. I have been communicating with their customer service but while they are very apologetic nothing is actually being done as far as I can see. I keep being told that they are waiting to hear from Australia Post but it can’t be that… Read more

hard to track it if it’s actually been sent which I am not convinced has occurred. I have now run out of toothpaste and will have to go to a shop and buy some. I am not happy.

Quality products that you may not see elsewhere – Great place to get excellent products that work & vets use. Good value & actually say what the products assist with. Quick postage Show reply

Fantastic Prices – I find Vets Love Pets has fantastic prices for the dog products I buy, free post makes a big difference Show reply

Fast delivery – Very quick postage and delivery. Well priced product. Only issue is that the website was a bit cumbersome - including that registering for an out-of-stock product isn't working. Show reply

I ordered my dog’s medication from Vets Love Pets specifically because your website advertised fast delivery. Five days later, the medication has still not been delivered. After the delay, I called and was told that someone would contact the pharmacy and call me back. That call never happened. When I phoned again today, I was treated as an… Read more

inconvenience and once again told I would receive a call back. No call came. After waiting two hours, I phoned again and was again treated dismissively. I am still without any explanation as to why the medication has not been shipped. What is most concerning is the complete lack of empathy shown throughout this process. My dog is now without her heart medication, which is extremely distressing. Mistakes can happen, but it is how they are handled that matters. In this case, there has been no communication, no accountability, and no reassurance. I expect a clear explanation for the delay, confirmation of when the medication will be dispatched, and assurance that this situation is being treated with the seriousness it deserves.

I’ve been shopping with Vets Love Pets since mid 2025. Typically, they have been nothing short of fantastic to deal with. However, I placed an order on the 4th of December for a special type of Hay for our bunny. We’ve ordered this product countless times from VLP and never run into any issues. At the time of ordering, this item was advertised… Read more

and marked as “in stock”. Customer Support reached out later to advise that there was a temporary stock issue with this product, and that we could either wait for it to come back in or receive a refund.

We opted to wait for a restock as we wanted this specific product.

I reached out on the 12th of December to see if there was an update or an ETA, as this product was STILL showing as “in stock” on the website. I received NO reply this to email.

I reached out again on the 18th of December and promptly received an email back, saying this was a “technical glitch” and that there was still no ETA on the restock.

On the 22nd of December, I emailed asking for a full refund and I did not receive ANY response.

On the 23rd of December, I emailed again asking for a refund. Lo and behold, my order magically shipped!

While I would normally be happy about this, I had already sourced the item elsewhere due to the ongoing uncertainty around the delivery timeline.

Since the email I received from VLP Customer Service on the 18th of December, it has been absolute silence on their end.

As a long term customer of VLP, if this is how they are going to treat customers, I won’t be shopping with them again.

**UPDATE - 8th January 2026**

I received a call from Corrine at VLP today regarding the issues I faced regarding this order. Corrine took the time to hear my complaints and was very apologetic and remedied the situation.

I hope this can be a learning experience for VLP and was truly an outlier. As I mentioned earlier in my review, I have been a regular customer with VLP and they have typically been nothing short of fantastic. Due to this interaction with Corrine, my review has been updated to reflect this interaction.

⭐⭐⭐⭐⭐ 5/5 — Outstanding customer service I have been a long-term and very loyal customer of Vets Love Pets and have never had an issue with their service. My little dog has a very specific prescription-only diet due to medical conditions. The food is quite expensive, but I’m more than happy to pay it because he means the world to me. Recently,… Read more ·  1

I received a delivery of his prescription food and unfortunately, six cans arrived damaged. They were cracked open and, by the time I received the order, were full of ants. I contacted Vets Love Pets and sent through photos of the damaged cans.

I genuinely suspected that the damage had occurred during the courier/delivery process rather than at Vets Love Pets, and I want to make that clear because I don't believe the damage was their fault.

What really impressed me was how quickly and professionally they handled the situation. In less than 24 hours, they had responded, thanked me for bringing the issue to their attention and arranged to replace the damaged products completely free of charge. They actually replaced the entire 12-can slab, even though only six cans had been damaged, and they also provided me with a $10 voucher towards my next order.

That level of customer service is becoming increasingly rare. I really appreciate how promptly they responded and how easy they made the whole process.

Five stars from me! ⭐⭐⭐⭐⭐ I would absolutely recommend Vets Love Pets to anyone, and I will continue to be a long-term and loyal customer. Thank you for looking after both your customers and their fur babies so well! ❤️

We've been ordering from Vets Love Pets for a while both because our vet recommended them and they are the cheapest for the cat food we buy. We have been enjoying the auto delivery function. We set our order up initially and every 7 weeks we get a top-up. Show reply

Excellent company, helpful, supportive and very genuinely interested in a high standard of customer service. We dealt with Richie who was absolutely fantastic, he listened, was understanding of our needs, supplied the require products and then followed up to see everything was ok. If you want to deal with a great company with exceptional service try Vets Love Pets, we very highly recommend them. Thank you Show reply

Vets Love Pets are FANTASTIC! After having a terrible experience with another company (they took 4 weeks to tell me that the medication I ordered for my elderly horse was out of stock), I ordered the same medication from Vets Love Pets, and it arrived within three business days. I'll definitely be using Vets Love Pets for all my future orders. Show reply

The product itself is fine, but if you need any form of customer service, I would strongly recommend going elsewhere. I needed to cancel an auto-delivery after my pet sadly passed away. The order had been placed and payment taken, so I immediately tried to contact Vets Love Pets to cancel it. I called multiple times, but the phone rang once and… Read more

immediately disconnected every time. I then tried live chat and waited 1.5 HOURS for a response. While waiting, I also sent two emails explaining the situation and asking for the order to be cancelled.

I provided screenshots showing the order was still “Unfulfilled” and had not been picked or dispatched. After 1.5 hours, the live chat response was simply that a cancellation request had been submitted and that I would be advised if it was successful.

It has now been 2.5 weeks. The order was eventually dispatched anyway, despite my attempts to cancel it while it was still unfulfilled, and I have received ZERO communication and ZERO response to my emails.

I am now stuck with $128 worth of pet food that I have absolutely no use for.

I understand that cancellations aren't always guaranteed, but what is completely unacceptable is the lack of communication and the fact that there appears to be no functioning way to actually reach customer service.

Phone calls disconnect. Live chat takes hours to respond. Emails apparently go unanswered.

If you want a company that will actually be there to help when something goes wrong, I would NOT recommend Vets Love Pets. The product may be fine, but the customer service experience has been absolutely appalling.

I ordered 100 mg 100 tablet medicine for my arthritic kelpie I made the effort to call and say it’s urgent I was told they would prioritise it and have it shipped the next day 3 days later and they haven’t even processed the order My dog is now in incredible pain The order still hasn’t arrived When I called them up asking why the delay it was… Read more

excuse after excuse after excuse- disgusting conduct when they made a committment to ship it the next day They then tried to upsell me 3 days after they were already meant to ship it to express post to suck more money out of me. Wont be using them again My dogs in pain right now because of their extremely poor management of orders

1/10000000 star review Morons!!!!

I HATE THEM! The products are great! But wanted to double order on Sunday night, so sent a message to discuss order. No reply since. It is now Friday. Sent an email Wednesday or Thursday, to discuss, still no reply. Said then , I wanted to cancel. Received all of the Aussie post emails and updates though! It is now on its way to me... wifi. So I… Read more

rang them today, the Asian lady kept talking and wouldn't give me a chance to talk or talked over me, so in the end I had to talk over her to be heard. What a joke! Absolutely NO GOOD CUSTOMER SERVICE!

UNFORTUNATELY this is why I stopped ordering from them a few years ago. Pity I forgot!!!

They also won't redirect product. So I have to receive it to redirect it!

At this very moment, I Absolutely HATE THEM! And I never hate anyone.

SO FRUSTRATING!!!!!!!

I’m very disappointed with this company. Despite paying for express shipping, my order wasn’t sent for two days, and it took four follow‑up emails before anyone bothered to reply. No explanation, no accountability. I’m still waiting on urgent medication for my little pup, and it now won’t reach Darwin until mid next week. Would I recommend them? Absolutely not. I’ll be choosing more carefully in future

I had almost run out of Feline Hydracare for Cats because I had forgotten to order more from Vets Love Pets and knew I would have to ration the small amount I had because it was a Thursday. I thought I would have to wait until at least Monday to receive my order. Lo and behold Vets for Pets came through amazingly and I received my order the very… Read more ·  1

next day. No rationing needed. My kitties just love their Feline Hydracare and I know that it’s doing them the world of good by keeping them hydrated. I have now ordered on a monthly basis so I never have to worry about running out. You’re a standout Vets for Pets, so grateful for you!! ‍‍❤️‍⬛

Love Vets Love Pets! Great service and competitive prices. I use auto delivery for my Sheltie’s Prime100 SPD food, saves money and I don’t have to worry about running out. Highly recommend! Show reply

Awesome site for all your pet needs; their pricing is competitive and the range of products is extensive. They also have a rewards programme, which is great for repeat purchasers. The only small downside (vs other sites) is the delivery charge, as we just fall outside what is deemed the metro zone. When you're spending over $100-150 at a time, I think delivery should be free. Show reply

I shop with VetsLovePets because they are in my state of West Australia, making delivery quick and affordable. The website is easy to navigate. When you Log into the “My Account” section, it’s also very user friendly. “Auto Delivery”products, are at an even better price and any changes can be made ahead of the scheduled delivery date. Show reply

Looked around a lot of online Pet supply sites before ordering from Vets Love Pets. I researched most common sites for Customer reviews regarding stock, promptness in delivery, customer service etc. and Vets Love Pets always got high recommendations. I have nothing but high praise for this company. The product range is great (we have 2 cats) and… Read more ·  1

we have never had a problem with our orders and all orders have been well packaged and delivered promptly. We order regularly. We live interstate and orders arrive in a very timely manner. Very happy customer.

Easy web site to use and order my supplies but would love some cheaper or free postage to Busselton 6280 Show reply

Am shopping with Vets Love Pets for the first time and i am very happy with the service ,prices and very fast delivery. i can recommend the great service i received from asking a few questions about the delivery service. Will certainly tell my friends how good your company is. Show reply

Comfortable service Prompt response to my emails Prices are reasonable Show reply

Always had a great experience with Vets Love Pets. I currently have 2 autoship orders. The pricing is really competitive and the support team was amazing the one time I've had to reach out to them for help. Delivery always seems to be super quick too. Show reply