Vets Love Pets

I HATE THEM! The products are great! But wanted to double order on Sunday night, so sent a message to discuss order. No reply since. It is now Friday. Sent an email Wednesday or Thursday, to discuss, still no reply. Said then , I wanted to cancel. Received all of the Aussie post emails and updates though! It is now on its way to me... wifi. So I… Read more

rang them today, the Asian lady kept talking and wouldn't give me a chance to talk or talked over me, so in the end I had to talk over her to be heard. What a joke! Absolutely NO GOOD CUSTOMER SERVICE!

UNFORTUNATELY this is why I stopped ordering from them a few years ago. Pity I forgot!!!

They also won't redirect product. So I have to receive it to redirect it!

At this very moment, I Absolutely HATE THEM! And I never hate anyone.

SO FRUSTRATING!!!!!!!

Excellent company, helpful, supportive and very genuinely interested in a high standard of customer service. We dealt with Richie who was absolutely fantastic, he listened, was understanding of our needs, supplied the require products and then followed up to see everything was ok. If you want to deal with a great company with exceptional service try Vets Love Pets, we very highly recommend them. Thank you Show reply

I’m very disappointed with this company. Despite paying for express shipping, my order wasn’t sent for two days, and it took four follow‑up emails before anyone bothered to reply. No explanation, no accountability. I’m still waiting on urgent medication for my little pup, and it now won’t reach Darwin until mid next week. Would I recommend them? Absolutely not. I’ll be choosing more carefully in future

I ordered my dog’s medication from Vets Love Pets specifically because your website advertised fast delivery. Five days later, the medication has still not been delivered. After the delay, I called and was told that someone would contact the pharmacy and call me back. That call never happened. When I phoned again today, I was treated as an… Read more

inconvenience and once again told I would receive a call back. No call came. After waiting two hours, I phoned again and was again treated dismissively. I am still without any explanation as to why the medication has not been shipped. What is most concerning is the complete lack of empathy shown throughout this process. My dog is now without her heart medication, which is extremely distressing. Mistakes can happen, but it is how they are handled that matters. In this case, there has been no communication, no accountability, and no reassurance. I expect a clear explanation for the delay, confirmation of when the medication will be dispatched, and assurance that this situation is being treated with the seriousness it deserves.

I’ve been shopping with Vets Love Pets since mid 2025. Typically, they have been nothing short of fantastic to deal with. However, I placed an order on the 4th of December for a special type of Hay for our bunny. We’ve ordered this product countless times from VLP and never run into any issues. At the time of ordering, this item was advertised… Read more

and marked as “in stock”. Customer Support reached out later to advise that there was a temporary stock issue with this product, and that we could either wait for it to come back in or receive a refund.

We opted to wait for a restock as we wanted this specific product.

I reached out on the 12th of December to see if there was an update or an ETA, as this product was STILL showing as “in stock” on the website. I received NO reply this to email.

I reached out again on the 18th of December and promptly received an email back, saying this was a “technical glitch” and that there was still no ETA on the restock.

On the 22nd of December, I emailed asking for a full refund and I did not receive ANY response.

On the 23rd of December, I emailed again asking for a refund. Lo and behold, my order magically shipped!

While I would normally be happy about this, I had already sourced the item elsewhere due to the ongoing uncertainty around the delivery timeline.

Since the email I received from VLP Customer Service on the 18th of December, it has been absolute silence on their end.

As a long term customer of VLP, if this is how they are going to treat customers, I won’t be shopping with them again.

**UPDATE - 8th January 2026**

I received a call from Corrine at VLP today regarding the issues I faced regarding this order. Corrine took the time to hear my complaints and was very apologetic and remedied the situation.

I hope this can be a learning experience for VLP and was truly an outlier. As I mentioned earlier in my review, I have been a regular customer with VLP and they have typically been nothing short of fantastic. Due to this interaction with Corrine, my review has been updated to reflect this interaction.

Company with utmost value to PETS LOVE – We are a new customer of Vets Love Pets, ordered liver protection tablets for our 5.5 yrs old baby Boy (Bernese Mountain Dog), who unfortunately was diagnosed with a serious case of malignancy a few weeks ago. The Vets Love Pets were very prompt to deliver the tablets through secured courier service with a great packing. Though the medicines… Read more ·  1

arrived safely in time, our baby boy was declared terminal and there was no relevancy to the tablets any longer. We approached the Vets Love Pets, highlighting the situation and requested their consideration to accept the return of those tablets, despite we respected their non-return policy of medicines. Their staff named Kim, who was the customer support executive had immediately empathized our situation and escalated it to their management to consider our request. The management of Vets Love Pets have been very generous, accepted the return and provided us with the full refund. Honestly, its very rare to see any dog supplies business in Australia, who not only consider the well being of the pets, but also their owners. Its absolutely unfortunate that we lost our baby boy the week after the returns, otherwise we would have loved to continue our patronage with these guys. Very sensible, lovable and respected bunch of people running this business. Our best wishes to the entire team of Vets Love Pets!

Vets Love Pets are FANTASTIC! After having a terrible experience with another company (they took 4 weeks to tell me that the medication I ordered for my elderly horse was out of stock), I ordered the same medication from Vets Love Pets, and it arrived within three business days. I'll definitely be using Vets Love Pets for all my future orders. Show reply

I had almost run out of Feline Hydracare for Cats because I had forgotten to order more from Vets Love Pets and knew I would have to ration the small amount I had because it was a Thursday. I thought I would have to wait until at least Monday to receive my order. Lo and behold Vets for Pets came through amazingly and I received my order the very… Read more ·  1

next day. No rationing needed. My kitties just love their Feline Hydracare and I know that it’s doing them the world of good by keeping them hydrated. I have now ordered on a monthly basis so I never have to worry about running out. You’re a standout Vets for Pets, so grateful for you!! ‍‍❤️‍⬛

Love Vets Love Pets! Great service and competitive prices. I use auto delivery for my Sheltie’s Prime100 SPD food, saves money and I don’t have to worry about running out. Highly recommend! Show reply

THE WORST PET SUPPLY STORE EVER – UPDATE Situation is NOT fixed. They can't even provide me a tracking number for the new bag of food. 4 DAYS of calling for at least a tracking number. My dog is out of food and I'm put of pocket having to go buy more whilst waiting for my 8kg bag. NOONE in their customer service can actually provide me with an update. They suggested I alter… Read more

my dogs diet and buy different food in the meantime ..... yes because I want to upset my dogs stomach! I will NEVER order from them again and will tell all my friends not to use them either. SCAM

They sent me flea treatment instead of the 8kg of dog food I ordered. How does that even happen? After 3 phone calls they can't get there act together and send me the correct order or a return label for the incorrect item THEY sent. This would be fine if it wasn't dog food and my dog needs to eat!

Failure incompetent never again! – Worst first time buying experience, will never buy again from this company. Products were short dated and due to expire within the year, no mention of this in the add and prices were not cheap either. Items were also delivered to an incorrect address due to them not checking the label they had affixed to the parcel was missing half my address so… Read more

postie incorrectly gave my parcel to another house. Completely incompetent from the beginning and should not be sending short dated products without informing the customer. Waste of alot of time and money, eventually I was refunded.

so-so – They have a good range of food, which is great. They were good the first time I used them but this time Australia Post are holding onto the goods, for some reason. I called Vets Love Pets and they told me I should follow it up with Aus Post. When I asked if they could please do that, they said they would and would be in touch but I have had no… Read more

response. So... seems a bit slack on the customer service front. Is 11 days since I ordered now and I have nothing.

Awesome site for all your pet needs; their pricing is competitive and the range of products is extensive. They also have a rewards programme, which is great for repeat purchasers. The only small downside (vs other sites) is the delivery charge, as we just fall outside what is deemed the metro zone. When you're spending over $100-150 at a time, I think delivery should be free. Show reply

I shop with VetsLovePets because they are in my state of West Australia, making delivery quick and affordable. The website is easy to navigate. When you Log into the “My Account” section, it’s also very user friendly. “Auto Delivery”products, are at an even better price and any changes can be made ahead of the scheduled delivery date. Show reply

Looked around a lot of online Pet supply sites before ordering from Vets Love Pets. I researched most common sites for Customer reviews regarding stock, promptness in delivery, customer service etc. and Vets Love Pets always got high recommendations. I have nothing but high praise for this company. The product range is great (we have 2 cats) and… Read more ·  1

we have never had a problem with our orders and all orders have been well packaged and delivered promptly. We order regularly. We live interstate and orders arrive in a very timely manner. Very happy customer.

Am shopping with Vets Love Pets for the first time and i am very happy with the service ,prices and very fast delivery. i can recommend the great service i received from asking a few questions about the delivery service. Will certainly tell my friends how good your company is. Show reply

Always had a great experience with Vets Love Pets. I currently have 2 autoship orders. The pricing is really competitive and the support team was amazing the one time I've had to reach out to them for help. Delivery always seems to be super quick too. Show reply

I needed a specific probiotic for my cat which my Vet recommended but didn't stock in their clinic. I searched online and selected Vets Love Pets as their price was competitive and it's free delivery for orders over $49.00. Other companies you have to purchase over $99 for free delivery. Delivery was quick and product arrived well packaged. I recommend Vets Love Pets. Show reply

Fantastic service every time. Ordering online is so easy & convenient and delivery is usually within 1-2 days. Extremely reliable and quality products. Customer support is amazing and straight forward. Loyalty program is exceptional too. Can’t fault this fantastic company and I look forward to purchasing more from them in the future Show reply

Vets love Pets not only have low competitive prices but are also very fair and reasonable. Recently had some issues with a product that was through no fault of the manufacturer Prime100 SPD nor Vets love Pets. However both parties assisted me in having resolved in a very fair and amicable way. Strongly recommend both Prime100 SPD products and Vets love Pets. Show reply

I would not buy my furry family member’s supplies from anywhere else. Amazing customer service with Corinne and team, who expedited my order urgently due to travel. I received the order the next day! Much appreciated team and many thanks again. Show reply

I started purchasing from VLP recently as they had products that I couldn't get elsewhere for my cats, the service was excellent & my cat's behavior is so much better now that I am using the calming food. Show reply

Best Love Pets is great, competitive prices on quality products which have improved and maintained good health for my dogs. Delivery is very prompt and well packaged. Show reply