Viagogo

absolutely dodgy, paid $1500 for tickets 3 month's ago 2 days out from the concert still no tickets. After repeatedly following up, still no tickets, don’t use this site!

Bought tickets to Zara Larsen for my daughter. Tickets arrived a couple of weeks prior to the event. All was fine and legitimate, BUT carefully check when checking out. Paid a huge amount in fees to Viagogo.

Ticket did not arrive for event on 4/10. Still awaiting review and approval of confirmation of refund by customer service team as per buyer’s guarantee, despite repeatedly seeking clarification and providing requested evidence.

This was my first time booking through this website, and it happened completely by accident. It came up on Google, and I mistakenly thought it was the official ticket seller. Even though there were still plenty of tickets available for the concert,… Read more

I paid **$250 through Viagogo for a seat that was only $75**. I haven’t even attended the concert yet, so I just hope the ticket is actually legitimate.

In short, I paid **$175 extra for absolutely nothing**.

**Do yourself a favour and never buy tickets from this scam website.**

I booked a ticket to watch the All Blacks and Springboks in Wellington just to find my seat I booked through Viagogo did not exist… what a joke. It was an opening allocated I think for a wheelchair…. Show details

Genuine site. I guess your experience will depend on whether you deal with an honest reseller or a fraudulent one. It is expensive. I guess because Viagogo offer refunds for the dodgy dealers. I bought tickets to State of Origin. I was nervous after seeing the reviews and followed up multiple times to get the tickets earlier and got good service.… Read more

When I got the tickets (within a day of asking Viagogo to follow up the seller), I could see the original purchase date and the original buyers name on the tickets. I was anxious right up to the security gate, but my tickets scanned with no issues. My wife, daughter and I had an awesome night.

Recently got some Matt rife tickets. I was cautious at first after reading some reviews but everything has gone good. A bit pricey but I expected that anyway after the tickets were sold out by ticketek. Had good help from their support team also. I’d be happy to use again. Show details

Bought 3 days to the Adelaide Ashes Test off of viagogo. Was a bit sceptical when first purchasing the tickets after reading reviews, received all tickets a week before the test started. However, I couldn’t download them so started getting worried. Figured out you can’t open them on safari and had to download the google app. All three tickets worked every day. Had to pay a little bit more with booking fees ect but happy with the overall process

Purchased tickets for Australia vs Bangladesh in Mackay for 24th August. Australia beat Bangladesh on the 23rd so the match was cancelled. It's been 2 months and Viagog still haven't listed the match as cancelled and wont refund the money. No customer support except for a bit that gives a phone number with only options to buy or sell tickets. Avoid buying from Viagogo its a rip off!

Terrible experience — be careful before booking! My friend and I accidentally purchased four tickets and wanted a refund for two of them. However, we were told that we had selected the wrong date. We ended up being charged around $800 for tickets that were originally $600, leaving us with a total loss of approximately $1,400. The customer… Read more

service and overall experience have been extremely disappointing. We lost a significant amount of money over an honest mistake, and the situation was very frustrating.

I would not recommend this website. Please double-check everything before booking to avoid a similar experience.

The end result was good. The tickets came through in plenty of time and were legitimate and so we enjoyed a really great concert. It was a nervous wait though. I didn't realise that it was possible to not receive your tickets until the day of the concert until I read reviews later on, and we had to travel a significant distance so were waiting… Read more

anxiously. We would have had to bear the cost of accommodation and travel even if we didn't receive the tickets. It would be great if there was an option for refund 7 days out from the event date or something like that so if you have to travel you can decide to avoid the risk.

I should have learned the first time not to use Viagogo, thought a second time it would be OK. Not so. You purchase tickets, easy, viagogo takes your money. Then you are told tickets are ready. Then directed to another site, then set up an account, then a password, to an account you'll never use again. Made it all the way through to accept ticket,… Read more

system shutdown several times. When finally getting there, 20 minutes later, a screen comes up "somethings not right", try again later. Second go at it, another 15 minutes, same happened again. Third time made it through to the download ticket my google wallet, it sent me to a coding site. That's where I gave after almost an hour of trying to access my ticket. So paid for 5 tickets to a Football game, this Sunday in Los Angeles, I live in Australia, Flying to LA this week. Now I have no tickets and won't be attending. Down $500...... Viagogo sell you tickets, take your money, then leave you high and dry. They really don't give a stuff post purchase of the tickets. They're happy they have my money, now they can resell these tickets and do the same to the next person. As these seats will be empty as I can't access my tickets. What an absolute farcical system to simply buy a ticket and go to a game. How Viagogo think they offer a reputable service, is beyond. These guys have burnt me twice now. Never again. I would warn others to steer clear, especially if purchasing tickets from overseas. You have no rights or method of speaking with Viagogo.

Viagogo scammed me and their customer service was useless when trying to resolve the problem. 1) they cancelled my sale via an automated system 2 hours before the event. 2) they gave no reason in the cancellatiuon email. 3) when i contacted them to ask, they advised that the sale is not cancelled and is proceeding as usual. 4) after the event they… Read more

did not honour the payout and advised there was a technical issue that meant the tickets were invalid but they made no attempt to rectify the issue. 5) it took 5 contact attempts to finally receive a call back from a manager. 6) the manager was completely unhelpful and handled the call as if he was a chatbot regurgitating what he was reading off a screen. 7) the manager refused to engage with the facts of the issue and did not resolve the problem. I highly recommend not engaing with this business.

AVOID THIS COMPANY AT ALL COSTS. I purchased concert tickets in December 2025 for an event in October 2026. On the actual day of the concert, they sent an email stating, "Your seller has informed us that they are having difficulty providing the tickets you originally ordered." They held onto my money for 10 months, only to cancel at the very last… Read more

minute when it was too late to make other arrangements. Absolutely unacceptable service and zero reliability.

All I can say is what the fuq? I live 4.5 from Dusseldorf and purchased three BSB tickets for the 10/4 show. The seller sold our third ticket to someone else so literally got a QR code for a third ticket TEN minutes before the start of the show. I almost sent my two teens inside by themselves. So much unnecessary stress. We have used Viagogo 3… Read more

other times with no issues but never again. I will say, the customer service was great with communication and did everything to help.

ZERO STARS IF I COULD – ABSOLUTELY APPALLING EXPERIENCE I would NEVER use Viagogo again. We paid for two NRL Grand Final tickets and despite more than a week of emails, phone calls and repeated promises, Viagogo never delivered our tickets. We were repeatedly told to “wait”. First we were told the seller had until 2am on 3 October. That… Read more

deadline passed — no tickets.

Then Viagogo moved the goalposts AGAIN and told us to wait until 9am on the actual day of the Grand Final.

We waited AGAIN.

Still no tickets.

Their Executive Customer Care team even confirmed in writing that their FanProtect Guarantee would allow us to choose comparable replacement tickets if the seller failed to deliver.

The seller failed.

We requested the replacement tickets.

Viagogo still failed to provide them.

We travelled from Queensland to Sydney specifically for the Grand Final and spent thousands of dollars on flights, accommodation, transport and other expenses, believing that the tickets we had paid for would actually be supplied.

The customer service throughout this ordeal was disgraceful — generic responses, constant requests for “patience”, changing deadlines and absolutely no meaningful resolution when it mattered.

What is the point of a “FanProtect Guarantee” if, when the seller doesn’t deliver, the customer is left without the original tickets AND without replacement tickets?

This wasn’t a minor inconvenience. This ruined an interstate trip planned around attending one of Australia’s biggest sporting events.

My advice to anyone considering Viagogo:

DO YOUR RESEARCH BEFORE HANDING OVER YOUR MONEY.

I certainly wish I had.

Rip off service, avoid at all cost! Hidden charges that significantly escalate the cost of tickets. So angry with myself for letting them scam me by not showing the final cost before I hit the purchase button. I ended up paying over double what I thought that I was committing to.

I bought four tickets through Viagogo and thankfully the tickets were valid, but I paid around $250 more in fees than I expected. I later realised I was buying through a secondary marketplace rather than the primary ticket seller and that the tickets were not even released yet. The fact that Viagogo can appear prominently through sponsored search… Read more

results can make it very easy, particularly when you're rushing to secure tickets, to mistake it for the official ticketing site. Their terms also make clear that sales are generally final. My advice is to stop and check who the official ticket seller is before purchasing, especially when tickets appear to be scarce or there is a sense of urgency.

I used Viagogo to sell my tickets, and unfortunately, a fraudulent buyer purchased my ticket and then claimed there was a problem with it. Viagogo accepted the buyer’s claim without carrying out any proper checks and told me that I would not receive my money. This is extremely ridiculous and unfair. I know for a fact that the ticket I provided… Read more

was legitimate. It appears that the buyer used the ticket and then abused the system by making a false claim. Unfortunately, because Viagogo does nothing to properly protect sellers, I am the one left to pay the consequences and lose my money.

Now Viagogo is also telling me that I may be charged, despite having no proof that I did anything wrong. I know 100% that the ticket I sold was legitimate, and I the buyer is attempting to commit fraud.

This has been an extremely frustrating and unfair experience. Viagogo should properly investigate these claims and protect sellers from fraudulent buyers instead of automatically taking the buyer’s side without evidence.

I purchased a ticket for Jeff Dunham comedy but 2 months before the event situation confirmed I can’t attend. I tried to sell it on viagogo where I purchased, but support told me selling is limited for specific parties its better for you to sell it on fb marketplace or somewhere else. They also didn’t accept refund even 2 months remaining to the event. Im not suggesting viagogo and I won’t use their services anymore.