Reviewer Photos & Videos
- Verified customer
I got extremely lucky with a refund - no contest
Like many people, I bought tickets as it popped up first on Google, so I thought it was the legitimate seller. After seeing that I was hit with a hefty $55 (PER TICKET!) booking fee, and seeing that I wouldn't receive tickets until up to 8 months later (month of the event), and all these lovely 1-star reviews I started getting worried. There wasn't any mention of seating details either, so for all I knew, I essentially paid premium pricing for poor seats or wouldn't even be able to get in. I lodged a dispute through Paypal less than 24 hours af...ter purchase, viagogo emailed about the chargeback within the hour (might've been easier, because the charge hadn't yet shown up on my credit card/processed), then this morning I woke up to a message saying that Viagogo wouldn't contest it, and I was getting a refund. I rated them a 1, because although it was a quick resolve, I have a feeling it could've ended badly if the tickets were 'physically available' from another reseller. I think I got extremely lucky because I emphasised that Viagogo was selling tickets that didn't exist yet (the order confirmation clearly stated that "awaiting ticket release from organiser", and I wouldn't actually know if these tickets were legitimate until after the Paypal 180 days buyer's protection, and I would literally fly interstate and pay for all travel expenses before finding out if they were real. Lesson learned the hard, anxiety-fuelled way.
Ultimate Con Artists
Purchased tickets to Rod Stewart Concert Oct 2020, Viagogo advised that concert was postponed until 2022 and because the tickets were valid for this show no refund would be given. Other agencies like Tiketek are giving full refunds and some music sites are saying that the concert has been cancelled, yet Viagogo insists this is not the case. Paypal wont help because the claim is outside their 180 day limit. Next step will be ACCC.
Once bitten, twice shy
Purchased grossly inflated tickets for Shen Yun 2020 through viagogo as they came up as the ones to go through. After the event was cancelled we received numerous conflicting emails from viagogo to say that the event was only postponed and the tickets would be good in future and then later asking us to return the tickets to an address in Ireland and then the next day, not to bother, but to keep them. Managed to get through on some phone number to speak to a representative of viagogo who promised to pass the case on to the team who were very bu...sy due to volume of cancellations etc etc. That number was saved but immediately after it was disconnected. End of story, nine months after our money was claimed by viagogo, our hopes of a promised refund are fading.
Sold tickets - NEVER GOT PAID
I sold tickets through this site in Jan and I’m still yet to receive the $$. I have been on the phone/email with customer service but round and round in circles we go. They say I need to enter payment details I DO and still the funds ‘bounce back’. NEVER USE THIS SITE!
Still awaiting refund
I purchased a very overpriced ticket for the Noosa Red Hot Summer Tour for my daughters birthday which had to be cancelled which I totally understand what I don't like is that I still haven't received my refund and everytime I get the same answer, almost like a recording. How long does it take? Concert was meant to be in April. Never again.
Very dodgy business model. Would advise against using them
This business uses an extremely dodgy business model. What they basically do is advertise tickets for events before the official seller actually releases tickets, which leads people to believe that they will be able to get in early if they buy their tickets through Viagogo. My experience with Viagogo was quite similar to a lot of others on here; everything went ok, but it was a stressful experience. Bought tickets for U2 last year. They seemed very expensive upfront and there was a ridiculous booking fee, but I attributed that to the fact that ...official tickets had not yet been released and that this was a way to ensure I would get tickets. Three standing room tickets ended up coming to about 700 bucks. After I bought them, I went through a bunch of reviews for the company, which made me more and more scared that I wouldn't actually get my tickets. After trying unsuccessfully to get a refund through the bank, I eventually just accepted that the money had been processed and that I either would or wouldn't get my tickets. Well, I received the tickets about four or five days before the concert, and they were legit. Went to the concert and the tickets worked without a hitch. In saying that though, I don't think Viagogo is worth the risk. They charge you an exorbitant amount and you don't actually know if you're gonna get your tickets until a few days before the event. Not worth the extra price and stress just to get tickets supposedly earlier than everyone else. In future, I'm just going to use the official seller company to get tickets and take the risk of the event being sold out, and I would advise everyone else considering Viagogo to do the same.
Event was cancelled, they made me send the tickets back to a different overseas country from where they were sent - requested it be with tracking. Cost an extra $37. Only for them to say they are going to take months to refund. I threatened a chargeback through my bank and they told me if I did that I would not get my refund. Eventually did a chargeback only for them to send me a prompt email saying they were accepting the chargeback without dispute. I am going to be contacting my bank to ensure this is the case as they cannot be trusted! NEVER USE THIS SITE FOR TICKETS!
Wish I had seen all the reviews before going ahead with purchase. Event can't happen this year due to COVID19 but they are saying that because the event 'rescheduled' to next year they can't refund despite the fact we cannot attend on next years dates.
They never sent valid tickets and how can they for next year? So frustrating that a company like this is able to exist.
SCAMMERS - DO NOT USE
Booked Elton John tickets 11 months in advance. Tickets never arrived. Viagogo kept saying they were sending by registered mail etc, but turns out they were lying and they then cancelled on us less than a week before the event. We'd booked flights, accommodation etc that we couldn't get refunded. Do NOT use this company.
What ever you do DO NOT use this company. They sell tickets for various events at various sites, including State Theatre, Sydney. They have told me that an event I was suppose to attend tonight is now re-scheduled for November, but according to the State Theatre this is not so and how could it be with Covid 19. They have no idea how seriously we take covid 19 here in Australia, they expect it all go back to normal without social distancing. What a dumb company. This company deserves to crumble along with many dubious companies.
There rating means I am not the only person that thinks this - it is a global theme by people that are used by this scam company.
Dishonest and illegal operation
We have a letter from the organizers of the GTM festival saying that it’s not going ahead , as per the official policy of Viagogo they supposed to refund our money however they ignore us claiming that the festival was deferred.
I asked few times to call me back but they never did .
With all the reviews here I suggest class action against this mob .
Refund of tickets for Australia Formula 1 Grand Prix
Due to COVID19 we are all aware that a number of events have been cancelled. When the Australian Formula 1 Grand Prix was cancelled Viagogo asked that you return your tickets and a refund would be processed in 21 days, then there was another email that said something different bu not to worry if you have already returned your tickets. 2 months later i had heard nothing so sent an email as you cant talk to anyone requesting an update and commenting on the bad service. I received a phone call saying that i need to be patient and commented that i ...feel 2 months wait is being more than patient, basically told me nothing and used COVID19 as the excuse. The next day i get an email stating that if you are prepared to accept a voucher for 125% of the refund price and use it within 18 months it would be sent out in 72 hours, but a refund would take months, I am sorry, but this is a "rort" and I am going to find the right body that will take them to task. Obviously they are trying to hold onto to the money as to me there is no difference in issuing a voucher than doing a quick refund to someones credit card. I am going to also write to Formula 1 and recommend they not use this company anymore as there service is actually worse than terrible!!
First and last time i use Viagogo!
Do not use Viagogo. I have jumped threw all the hoops just to get my tickets. There was problems with shipping , and now the event is cancelled and have not recieved any kind of refund or information for the refund. And the most blood boiling thing is there customer support does not have a email or complaint section. How do you even contact them? No you wait for them to contact you! which could be a long time. What a inept, greedy and uncommunicative company.
Quick to take your money , slow to give it back
Paid via Credit card for concert tickets , concert was cancelled due to Covid19 , not their fault I understand that , but tickets were purchased in January , concert was going to be Easter Saturday , received an email advising refund would be coming shortly after concert was cancelled , followed up 23rd April and today (08/05/20) receive an email asking if I would take 125% credit voucher or 100% refund , I chose the 100% then receive an email advising due to the backlog , it will be over a months wait. Never will I purchase anything from this mob again
Elton John extortion tickets
I paid for some tickets for my wife’s birthday present but was way over charged after I had found out what a normal ticket was meant to be. Viagogo charged me the booking fee three times ...$600 extra. Not to be recovered..the CEO would not even reply. Would never ever use this company again.
- Verified customer
Scam scam scam...buyer beware- refunds are not forthcoming
Bought tickets to Robbie Williams, and the concert was cancelled. Weeks later, multiple emails & phone calls to viagogo - all I get back from them are excuses, excuses and more excuses for reasons that there will more delays to refund.
Miss-conduct and opportunistic behaviour due to corona-virus outbreak.
This Company, it's practices and it's policies need to be seriously investigated and stopped!
Viagogo is a third party provider, who clearly is in breach of many of the ACCC regulations for consumer protection. It has a terrible track record and yet still continues to trade openly and blatantly while abuse consumers rights of receiving a refund for services not rendered. This is a fundamental right ????
I ordered and paid for tickets to an AFL game that did not proceed due to Corona-virus. They insist that because the game is not cancelled, (i...
Questions & Answers
I have bought a ticket from Viagogo ( I wish I have checked here first :( ), and received eticket.
I see everyone worried because other person's name printed on the ticket, but my concern is my ticket from Viagogo doesn't have any name on it.
I have bought different date of ticket from "Ticketek" and have my name printed on it. But Viagogo ticket doesn't.
Is there any one who is saying scammed, did it have anyone's name on it? Or no name on it?
I'm very worried. I bought tickets when I was half asleep!! Spent well over the odds for 3 tickets for crappy seats. Worried that we might not even get in with them.
I just bought a ticket on Viagogo Queen concert for this Wednesday in Melbourne. Wish I had read the reviews before purchasing. It does have someone else’s name on the top right hand side, presume this must be the on seller. I did note a sign came up which said choose mobile ticket delivery to have tickets sent directly to your phone. I didn’t press as I felt the site was being scammed. Fingers crossed all will be well.
Im very annoyed that in April 2019 I paid Viagogo over $400 for two tickets to Queen & Adam Lambert for Feb 2020 concert. However, I just received the original tickets which have a value of $103 each and they are labelled as Ticketek tickets. Grrr! Not happy!
Same here, printed tickets showed tickets were from Ticketek with original price of $109, paid Viagogo $225 per ticket. Guess I'll be seeing you guys at the concert tonight at ANZ Stadium, might even end up sitting next to each other... if we manage to get in, fingers crossed. Lesson learned... never buy from Viagogo!
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