Viagogo
Verified4,239 reviews
I purchased tickets to see Jimmy Carr… I purchased tickets to see Jimmy Carr over a year ago from Viagogo for $440. When it came to the day, i went to download my tickets and they werent there. I called Viagogo's 'customer' support and was told the seller no longer had the tickets - even though the seller had been paid for them???? So be warned -… Read more
just because you purchase something, do not bank on getting what you paid for. VGG are hopeless. Will be getting a refund but prepare to be disappointed. Will not use ever again. Scammers!!!!
DO NOT BUY ANYTHING from this company! It is a scam! complete waste of money! Thought I was buying AFL tickets for my son. They were so overpriced and then couldn't access the tickets!!!! Complete RIP OFF! DO NOT USE THIS SITE! Show details
We had a terrible experience with ViaGoGo. We had two issues - missing tickets for a while. ViaGoGo were hopeless, with conflicting messages. I received an email saying my tickets had been delivered when they actually hadn’t. When I contacted them they explained that that’s not what it really meant! It was such a frustrating experience. But worse… Read more
than this, the tickets we received were not what we were expecting. We purchased baseball tickets in a certain location (F02) but the tickets we received were nowhere near that location. We were in the very back row behind the batters (not even shown on the map!) ViaGoGo said there was nothing they could do about it because it took me five days to let them know. I knew something was wrong but I thought maybe I’d forgotten and then I checked because it was playing on my mind. The seats we got was significantly worse than what was advertised. I will never use ViaGoGo again. There is no protection if the seller is dishonest and ViaGoGo were terrible to deal with.
Reviews with attachments
This was my first time purchasing concert tickets through Viagogo, and I’ll admit that after buying my tickets and then reading some reviews, I became quite stressed that I may have made a mistake. I contacted their customer support team to confirm my purchase was secure, and I was extremely happy with the service I received. The support team… Read more
reassured me that the seller was one of their most trusted, and they even contacted the seller directly to request the tickets be sent earlier than required. They stayed in touch with me multiple times to ensure I received my tickets and clearly explained that I would be fully refunded if anything went wrong.
I attended the AC/DC concert with absolutely no issues. While I understand some people have had negative experiences, that doesn’t mean every experience will be the same. I would definitely recommend contacting the support team when purchasing tickets for extra peace of mind.
Accurate facts: Stole 480$ from me as was unable to upload tickets for sale. Tickets still went on sale, sold and the money was taken directly from my account to pay back the buyer. I never recieved any of the money and am now down $480. Show details
Very easy website to use.. there were no problems at all.. everything went smoothly from ordering n paying for the tickets to scanning in at the stadium.. The only thing i thing needs adding on to the information when you buy these tickets is how much they originally cost.. so i paid £210 for 2 tickets which originally only cost £70 for 2 tickets.. other than that everything was great Show details
Was anxious and worried as tickets only arrived day before. Show details
Received digital tickets immediately via email and the venue scanned them quickly without any hiccups. Pricing is a bit steep, but it's worth it for artists special to you. Show details
I got tickets for Jimmy Carr in Brisbane, and they charged a handling fee of $44, whereas other places charge $15 same ticket, same event ... THAT IS A RIP OFF. They say they have competitive prices. That's a joke .... 3 times more???? Never buy there again .I wanted my money back and they do not refund. THIEF Show details
Latest follow-ups
I am beyond disappointed with the "service" provided by viagogo. I attempted to list a ticket well in advance, but due to a technical glitch on their end, the listing remained inactive. I contacted customer support repeatedly, only to be bounced… Read more
from person to person, each one promising a "supervisor callback" that never happened. Despite my constant follow-ups and warnings that the event date was approaching, I was systematically fobbed off with scripted responses. Because of their refusal to resolve the issue or escalate to a manager, the concert has now passed, leaving me with an unsellable ticket and a total financial loss. This isn't just poor support; it’s a complete failure to uphold their end of the marketplace agreement. Avoid at all costs.
Follow-up · No idea what the glitch was, but basically my tickets were left unsold with no support fora week by then it was too late! Support said nothing of substance and was promised numerous times a call back. Avoid this company at all cost!!
Warning Warning Warning - Don't use these guys - when something goes wrong as it has with ticket delivery there is no way that you can contact them, support links just fail. Even when challenged with dispute from PayPay the send out email advising a… Read more
90 day review time (the concert is just 2 days away) and the links in their email go to failed pages. Once they have your money they don't want to know you. Not that it is the biggest concern, but their charges are greatly inflated. BEWARE and just don't buy from them.
Follow-up · I am so grateful to PayPal who chased the merchant and then realising that no reasonable action was going to happen arranged a full refund - it was just under $900.00 so had to be chased. Cannot praise PayPal enough for their support.
The ticket arrived as a transfer from an email account, not the app. When I tried to find the ticket through the app by putting in the unique code nothing happened. The ticket then appeared on a different ticket sales app that I have but when I… Read more
tried to transfer it to a friend as a test run the app just kept looping. I was not game to travel for 2 hours to the concert in case the ticket was à scam as nothing seemed right. This was my first and last time I’ll ever buy on viagogo. I tried for a refund on PayPal but it was rejected as I’d accepted the transfer so PayPal is not even a safe option. I ended up just buying another ticket on a more reputable app and this one worked. The fees on the viagogo purchase were horribly inflated too. Caught once, viagogos fault. Caught twice, my fault. It’s never going to be my fault as I’m never using viagogo again. À friend told me today he’s a volunteer at an entertainment centre and they won’t accept any tickets on viagogo as they are usually scams.
Follow-up · The event was a concert. I tried several times to contact viagogo support but never got any response. I did not use the ticket as I did not trust it. I bought another ticket through a reputable app ticketek and went to the concert which ended up costing me double. I would downgrade viagogo to zero stars if I could.
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Positive reviews
Recently got some Matt rife tickets. I was cautious at first after reading some reviews but everything has gone good. A bit pricey but I expected that anyway after the tickets were sold out by ticketek. Had good help from their support team also. I’d be happy to use again. Show details
Bought 3 days to the Adelaide Ashes Test off of viagogo. Was a bit sceptical when first purchasing the tickets after reading reviews, received all tickets a week before the test started. However, I couldn’t download them so started getting worried. Figured out you can’t open them on safari and had to download the google app. All three tickets worked every day. Had to pay a little bit more with booking fees ect but happy with the overall process
So excited. Have just received my pass for bravocon 2025. Was nervous as hf not used before but has exceeded my expectations. Informed via what's app when delivery on way from seller.tracking very good and got ticket nearly two weeks early. So I recommend Show details
Negative reviews
DO NOT USE THIS AGENCY. I paid over $600 for premium seats through Viagogo for a footy game, purchased more than a month in advance. A few hours before the game, I received an email saying my tickets had been cancelled and “upgraded.” The so-called upgrade was a complete downgrade — from near the fence on the lower level to seats at the very… Read more
top of the stadium.
I only saw the email shortly before the game and had no real choice but to accept what was offered. Had I wanted those seats, I could have bought them directly through Ticketmaster for much less.
To make matters worse, I had an injured knee and physically couldn’t even get up to those seats. I ended up not watching the game at all.
Viagogo’s response? No refund, no compensation, because I “accepted” the upgrade.
So I paid over $600 for seats I didn’t get, couldn’t use, and wouldn’t have chosen — plus additional costs for travel and accommodation.
This is completely unacceptable. Be very careful using Viagogo — you are not guaranteed to get what you pay for, and they will hide behind their policies rather than do the right thing.
I am giving a 2 stars for the extremely high fees. My experience was very good with booking on line, but as I rushed the booking as I thought I may miss out. In doing this I didn’t see read that the booking fee was $100 per person, I thought I read $100 for 5 booked tickets for Robbie Williams. There was also an international fee on my credit card… Read more
for $70 which I wasn’t advised of. In total our fees were nearly $600 which didn’t include the tickets. So disappointed. I am so nervous about receiving the tickets prior to the concert in November as once I paid they said they would be delivered on the day of the concert. Very stressful and expensive experience unfortunately for me, when I was so excited to book these tickets for a family outing.
Purchased tickets for a show in Perth that could no longer attend. Reselling is impossible because the tickets issued are mobile Ticketek tickets only. Even with row and seat numbers filled in, they make it impossible by asking you to show "proof of face value", except there is no way to download or print the tickets due to their mobile-only nature - thus your listing can never be put up for resale. Show details
Recent reviews
I ordered a ticket to an AFL game on 28th March of this year. After much waiting, I was told the ticket was available on Ticketmaster. Despite trying to find it, I couldn’t and then it was too late for me to leave home for the game. I messaged viagogo and was able to chat to a real person. He asked me to email screenshots of the purchase, and of… Read more
my iPhone wallet. This I did and I was promised a refund of the full price $58.27 (overpriced for a $27 ticket) I was told it would take a week and to look out for an email. It’s been a week so I contacted Viagogo again tonight, only to be told that I would not be receiving a refund as it’s after the event. How do these scamming, thriving companies get away with this? Everyone be warned, they are crooks and cheats. I’m going to waste my time and take it up with consumer affairs
DO NOT TAKE THE RISK!!! Do not buy the tickets on Viagogo unless you don't really care if you go to the event or not. It's a gamble plain and simple. They say you are covered by their "guarantee", but in reality it doesn't mean anything. You can get a refund only on the day of the event, one hour before the event starts. If you already made plans… Read more
and traveled to see the particular event, the ticket refund won't really help you. There are no validations peformed on sellers, anyone can list a ticket and provide ZERO proof that they can actually deliver the ticket. Only way to find out if they actually have it, or if they're trying to scam you, is to wait up until 1 hour before the event. At which point it will be too late to look for tickets elsewhere even if you get the refund. This is from personal experience, having travelled to another continet and spent thousands of dollars on the trip, just for them to tell me on the day of the event that the seller can't deliver the tickets and they can't provide a replacement. Instead of buying tickets in advance on Viagogo, It is much easier, and safer to look for tickets on facebook groups few days before the event, or on the day of the event. There's always people selling some at lower prices and you can buy them in person without worrying about getting scammed.
If you can stay clear of Viagogo, I definitely would and just go through the proper ticketing websites for example Tickettek, Ticketmaster and all. I purchased Jimmy Barnes tickets back in December. They took my money straight away and advised me they would let me know closer to the date about my tickets. As it was getting closer and closer I… Read more
started getting concerned as I had not heard anything in regard to the tickets. So I contacted them only to find out they had a different email on the account - This email happened to be my husbands email in which he is currently in a nursing home right now with Alzheimer's, which I did discuss with someone about changing it already and was advised the tickets would be sent to that email. I ended up getting a call back from a supervisor, he was extremely helpful and lovely. We changed everything so I would receive the tickets to my preferred email. I then received an email from Viagogo the day before the concert stating the tickets had been retransferred and for me to accept them. I checked my email and I had not received any email or confirmation of tickets. So I contacted Viagogo once again, and she advised me that she has sent the vendor an email restating to retransfer the ticket to my preferred email. She said I should receive it latest 11:30pm. I stayed up till 1am, I received nothing. I contacted Viagogo around 7am This morning only to be told that the tickets have been sent but they would contact the vendor AGAIN to retransfer the tickets. I ended up blowing up because the concert is TODAY at 2:30pm and they STILL wanted me to wait around for my tickets. At this current, I am waiting for a call from the supervisor in which I will look at cancelling and getting a full refund. If you can avoid Viagogo, I would high recommend it. If I can help at least one person to not go through what I went through, That would put a smile on my face.
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I had a very frustrating experience with viagogo. I purchased a ticket for an event that started at 7:30 PM, but I bought it at 9:58 PM -well after the event had already begun (and was effectively over). Despite this, the platform still allowed the purchase to go through. When I contacted support, I received inconsistent and misleading… Read more
responses. First I was told the ticket was purchased before the event, then later I was told it was “mid-event.” No clear explanation or proof was provided.
This is clearly a system issue -customers should not be able to buy tickets for events that have already passed.
Instead of taking responsibility, they kept repeating policy and refused to refund me.
Very disappointing experience. I would strongly advise others to be careful when using this platform.
Stay away!!! This company will do anything to steal your money, using the most questionable Terms & Conditions you can imagine. We tried to sell tickets on their platform but they would not accept proof of purchase that we tried uploading multiple times. Support told us to create a second listing and once both listings suddenly sold, we were… Read more
liable to pay for the second listing with the money from the original listing, leaving us in debt to them. They then without authorisation (!) charged my credit card and this is currently being disputed by my bank. Complete fraudsters, not only do they charge exorbitant transaction fees (we paid $80 in fees alone), but they also charge you without authorisation. Considering legal action now. Avoid at all costs.
Tickets didn’t show up , customer service didn’t care . Left us at match with no tickets after saying they will guarantee to send 4 new tickets regardless. Only to then say they can’t Show details
ABSOLUTE SCAM!!!! I brought 2 tickets were supposed to be $411 and they took $582 from my account. apparently couldn't give me a refund and wanted me to resell tickets. so disappointed considering reading other reviews the tickets most likely won't show. absolute disgrace. these people don't even deserve one star! Show details
Not quite a scam, but very close. Very poor experience. I ordered tickets to a local NRL game and the tickets delivered turned out to be junior tickets. Initially the support team was helpful and advised that the correct tickets would be issued by 1pm the following day. When the tickets did not arrive by 1pm, I contacted support again and was… Read more
told they might be delivered up to one hour before the game. I explained that this was not workable as I needed to travel to the venue and make arrangements in advance, and requested a refund.
At that point I was told that I had actually purchased junior tickets and that nothing could be done. However, the receipt in my account does not identify the tickets as junior tickets, and this was never mentioned during earlier conversations with support. See attached.
If this had been identified when I first contacted them, I could have simply relisted the tickets on the platform and recovered the cost. Instead, this was only raised after the event, leaving no opportunity to resolve the issue.
Once it became clear there was a dispute, the chat sessions were terminated and I also encountered a 404 error when trying to access the support page.
Overall a very frustrating experience and a customer service process that seems designed to avoid resolving problems and stops communicating.
Viagogo is the absolute pits. Tried selling 2 unwanted Jimmy Carr tickets which were supposedly guaranteed to re-sell owing to considerable interest in the Sydney event, and the process online was horrendous. Tried several times to list properly but error messages kept being sent - to do with providing purchase of the original tickets (which… Read more
submitted numerous times). Hopeless chat feature with AI then a human - human was probably worse. Unreliable and cost me nearly $500. I despise you Viagogo and BEG anyone reading this review to tell 1,000 people about my experience.
Quite annoying to see a $145 ticket end up costing $212.00 by the time you add your card details and personal details. I understand a few dollars being charged as tax or processing etc but to charge over $60 after taking all my information is not acceptable. Why not be upfront about it and stop wasting peoples time.
⭐ 1 Star – Misrepresented Tickets – $2,197 for the Wrong Seats I paid $2,197.83 for two Metallica tickets through Viagogo. The listing and order confirmation clearly stated “Section: Middle Tier.” The tickets I actually received were Section 412, which is clearly Upper Tier seating at Accor Stadium. In other words, the tickets were not the… Read more
seating category that was advertised or sold.
We arrived at the concert expecting middle tier seats and instead found ourselves high up in the upper tier with a much worse view than what we paid for. We ended up leaving the concert partway through because the seats were so disappointing.
I tried to resolve the issue with Viagogo, PayPal and my bank, but the responses ignored the key issue: the tickets supplied did not match the description in the order.
Spending over $2,100 and receiving seats that are clearly not the advertised tier is unacceptable.
This matter has now been escalated to the Australian Financial Complaints Authority (AFCA) and I will also be pursuing it with NSW Fair Trading.
If you value knowing exactly what seats you’re buying, I strongly recommend purchasing only through official ticket providers, not resale platforms like Viagogo.
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