Well, I didn't realize I was getting ripped off until I received message that Metallica concert was cancelled and money was to be refunded. When I checked my acct I was deposited $893. I was pretty certain my ticket purchased was around $160 and I bought 4. Anyway, I contacted Viagogo and found out there was a whopping booking fee of $200! I did not see that when I clicked on PAY. Well, all I can say is Im glad the concert cancelled nd I got all my money back!!
DO NOT USE THIS WEBSITE!!!!!
Like everyone else I've had a bad experience with Viagogo. Not only did they over charge for my tickets they added in $100 booking fee that I wasn't told about until I'd paid for the tickets. The tickets were only $300 and actually should've been $200 if I'd bought directly from the venue. I stupidly thought this site was the official Russian Ballet website! The tickets I received where paid for in Czech Krona with someone else's name on them, I also had to pay a currency conversion fee on my credit card. Who knows how many times this person in...the Czech Republic has sold my tickets. So I then had to buy new tickets from the State Theatre so I wouldn't be turned away at the door. I can't resell the tickets I have because its illegal in Australia, even if I asked for the face value price there's no guarantee the purchaser will get into the venue. Then 3 days before the event Viagogo have the cheek to send me an email telling me to enjoy the event! You of course can't contact them or reply to the email. Its disgusting, immoral and illegal and I hope one day they are hit with massive fines and they go out of business and into jail. Meanwhile DO NOT USE THIS WEBSITE!!!!
Even got cancelled..viagogo fully refunded me
Out of all the negative comments here..surprisingly my experience with viagogo has been super smooth..Metallica Aussie tour got cancelled..two days after they sent an email saying they'll be refunding..then another mail asking me to update the getting paid method so they could pay me back..week later I sent them a message through their message centre asking how long it'll take for the refund. They rang me this time and said it'll take 5-10 days. Two weeks later after the cancellation of the event I got a full refund. I was very happy with the whole process to be honest..
Warning.. This is a SCAM and rip off...
Saw tickets advertised in Instagram for Hans Zimmer. Said tickets running out fast. Prices look reasonable abd not wanting to miss out, jump at the chance. What should have been $120AUD for ticket turned out to be double that when all the hidden fees are added in.
Trying to call or contact someone at viagogo is impossible. Using the Contact Us website sends you in endless circles, getting nowhere.
DO NOT USE THIS SITE.
This is a scam company. - WARNING!!! - PLEASE STAY AWAY
bought Hans Zimmer tickets. They showcased like everything is selling out and only a couple of seats are left which is a lie. Paid $250 for 1 cheapest level ticket which should have been max 125. They are doing a great job scamming people as they appear 1st in Google.
Purchased 3 tickets to the Metallica Melbourne Aust concert, that unfortunately has now cancelled due to James Hetfield entering rehab. Was left unsure on whether I would be refunded as you can only contact via phone to customer support only if your event is coming up within 3 days and due to all the negative feedback around viagogo and their refund policy, which is somewhat ambigous it was a little nerve racking, but rest assured you will eventually be contacted by email that is a non reply email to advise you will be refunded if an event is c...ancelled and it was processed within 3 days back to my account. Thank goodness for that and I am glad but i now realise viagogo is a 3rd party provider for ticketsellers and hence can leave people in bad situations and wont buy through here again, sorry. They do try but should get more focused on customer experiences and work on fixing their bad reputation by getting rid of all the fake ticket sellers etc and allowing people to talk to someone regardless of when the event is. Thanks
- Verified customer
I'd vote 0 stars if I could - STAY AWAY
Purchased weekend pass tickets for the Formula 1 back in March. My partner purchased them for me as an early birthday present. All excited the night before, I was searching for tickets and saw there weren't "many left". Or so I thought. Viagogo has a predatory mentality making people panic and believe the availability of a ticket is SIGNIFICANTLY less than what it is. It'll hold you in a waiting screen for 20 seconds saying "finding tickets" to keep you hanging on.
Regardless, I purchased the tickets, printed them, and went to the venue on pra...ctice day 1 - Thursday 14th March. The Ticketmaster employee flagged them as "cancelled" straight off the bat. Being a nice bloke he let me in. The very next day, Friday 15th March, again. Flagged. This time the guy who scanned them was a bit more by the books. Sent me to the ticket station, where I had to purchase more tickets . Another $200 gone. I scoured Viagogo's website and found they require "proof of rejection" or something to show they weren't accepted at the venue. I asked the Ticketmaster guys and they said there's no such documents to provide, they're cancelled tickets - that's it. Moral of the story, these are lying, scamming dogs. Never use.
- Verified customer
Being over charged by more than $130 on two tickets than actual price
I bought two ticket for metallica concert, they charge me €312 (around AUD $510 i.e. $255 each) for section 605 2, row, but when they sent me ticket it says section 604 7, row for 188.62 each. It means they charged me more than AUD 65 on each ticket and provided me wrong information. i know its my mistake that i didnt compare with other sites but still they overcharged me way more than actual price.
Create the impression of limited tickets
When looking for tickets, the site makes it look like there are limited numbers available thus warranting higher prices. This is deceptive and dishonest and should be stopped. Tried to contact them for a refund, well good luck with that. Finding someone to speak to is harder than finding a unicorn! This company should be shut down or at least made aware of consumer law.
We bought tickets to the Edinburgh Tattoo. The tickets came to the hotel we were staying at, and appeared to be official. When we arrived at the event, people on the gate told us they had been cancelled! We managed to sort something out at the venue, but were nearly turned away. Greatly disappointed by the whole thing.
Avoid Viagogo at all costs!
Completely out of pocket
I purchased 3 tickets to Metallica at $500 each after being charged U.S dollars and payed for accommodation in Sydney only to read on live nation that they wont be accepted at the gate. We are not regulars to the concert scene so didn’t think anything of it. Losing the money is bad enough but ultimately we are missing out on an act we have been waiting to see for a long time. So disappointed and ripped off. Never again.
Purchased tickets from this abhorrent bunch of thieves for Fleetwood Mac 7/9 got tickets Ticketek face value $274 each paid over $600 each as they charged in US dollars as well. How do these people sleep at night ripping people off should be jailed for their blatant thievery.
What else can one say about lowlife that would do anything for a buck
Never had a issue with the site
I have used this site 6 or 7 times as Ticketmaster had sold out. I’ve never had an issue at all, smooth communication and transaction with the seller. I think the majority of people who reviewed on here haven’t done their research or waited to long to purchase their tickets. It literally has a map for most concert or sporting events, click on the stadium map and it shows you exactly where you will be sitting, I have seen seats in same sections sell for $80 and $1000 each. It depends on what the seller sets the price at. If you are willing to process your credit card for $500-$1100 for a row Z ticket you have a duty of care to yourself to at least research where that is located.
We obtained 4 seats for Hugh Jackman total cost in the vacinity of $1550.00, thinking we were getting really good seats. Guess what we were in Row Z & Row ZZ the 4 seats cost $57.10 each total cost $228.00.
I would like to know where the rest of the money has gone. TOTALLY SCAMED!!!!
Terrible service and ridiculously expensive!
Found out I could resell my tickets to viagogo and was told I would get money back (not all of it though) and then as they didn't sell before the concert, I received nothing. But was specified an amount of money back.
Three tickets to Bryan Adams cost over $500 (they weren't that good of tickets/seating arrangements) and I was going to get less than $400 back. viagogo did not honour what they said and told me it wasn't there problem.
Pathetic company and swindlers of much money.
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Questions & Answers
My elderly mother bought U2 tickets for November 2019 in Sydney for my disabled brother. The order has a section but no seat number. It also says they will be posted from the Netherlands. She paid over $600 for 2 tickets. Has she been ripped off? Supposing the tickets actually arrive in the mail, will they be allowed in the venue?
Unfortunately there is no way that you will know if the tickets are valid until they are scanned at the door. Tickets sent from the Netherlands sounds completely absurd to me. Official tickets were sold by Ticketmaster and were available to pick up at local outlets, or were sent to you as a ticket on your mobile phone. The cheapest seats to the concert are about $50. If the section area on your tickets is something like 717, 720, 604 or 603, these tickets are worth less than $100 each. $600 for two tickets is very expensive and a rip off, and if the tickets are valid you are probably in the back row. I'm sorry to give you the bad news but unfortunately this is the experience of buying things from Viagogo.
Is Metallica and Viagogo in cohorts with each other to benefit from peoples love of music?
Can anyone locate any contact info to request a Metalica ticket refund through Viagogo?
I keep going in circles on the website
there is a FB group they might be able to help ... Victim Of Viagogo #VofV - Australia & New Zealand try emailing them on email@example.com get the ball started
I did receive an email today from Viagogo to state they would be refunding the full cost
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