Reviewer Photos & Videos
Wrong tickets sent
Wrong tickets sent to us, not in time to do anything about it. We travelled from Thailand to Australia primarily for the Elton John concert and collected the tickets at a drop off point in Melbourne. Right concert, different date and venue to what we ordered. We did eventually get a full refund once we had sent the tickets back to Ireland but had it not been for the owner of the All Saints Vineyard who gave us 2 tickets to see the show (what a generous person), it would have been a long way to go for nothing! We also got 2 E tickets for Que...en without a problem. I gave them 2 stars because they were ok in the customer service department but in fairness, really it comes down to the seller whether or not you get your tickets which I don't think Viagogo can control. Viagogo are just a platform for people selling their tickets but although they will refund, our experience shows that it can go terribly wrong! For the buyers, its heavily inflated tickets (we paid double the price) but that comes down to your choice to pay that price.
Good seats, not ripped off
Oh yes, I was very very sceptical about buying through this site after all the negative reviews. I bought tickets to Queen having missed out through Ticketek and the seats were perfect. Yes I paid more but Viagogo is only a platform providing sellers the opportunity to sell their tickets who can put what price they want on them. If you don't want to pay more then don't use this site - simple. Would buy again through here.
Your company is a complete rip off !!
I purchased $196.00 tickets and when it came time to print them I received $89.00 tickets.
Last row of venue when we arrived. Complete nonsense. Not seats I picked.
When I emailed I was told too bad and I could sell my tickets back to Viagogo that included more fees. Complete rip off again!
I have put my review on the internet. People go to jail for less than this.
Do Not Book with this company to Avoid disappointment
This seller is not an official sales site for Australian tickets and to be avoided at all cost !!!! Purports as being legitimate but is a re-seller and buyers often find that Excessively priced tickets are not honoured upon presentation at venues resulting in extreme disappointment. Tickets are Overpriced with huge service fee mark-up impossible Contact with customer service, not covered by Australian consumer law.
- Verified customer
Thanks for ruining my sons first concert and ripping us off
Thanks viagogo for ruining my sons first concert. Thought we would pay to get good seats at queen paid $230 per ticket when tickets turned up they cost you $104 from ticket tex . Your a total RIP off. I ended up with a really upset son who's 15 and never been to a concert.. he was so excited for this one and we end up with a seat where we cant even see the stage. You should be ashamed of what you are doing to people!! See pics of our view
Purchased tickets for the Queen concert at ANZ Stadium Sydney. I did pay more but the concert was sold out so I was happy. The tickets arrived a few weeks before the concert and I was kept updated by Viagogo with regular emails. I chose my seat which I was happy with. Smooth running and a great night.
- Verified customer
Good price, loved the concert
Purchased two tickets to Michael Buble in concert at Adelaide last night through viagogo. Upon receiving the order email I was surprised the tickets were in someone else's name. Apparently tickets CAN be resold with the name not changed and the ticket would still work, but the ticket can only be scanned ONCE to work. So if someone has sold their ticket through different websites and created duplicate copies, only the first person there would it work for.... I was nervous about the negative reviews for the company. BUT was so relieved our ticket...s worked and we were allowed entry. Our tickets were $139 for two, which was less than the original purchase price which would have been around the $180 price... so we got a bargain. Our seats were the VERY back row, but facing the stage and we had a fabulous night! Michael is AWESOME! I looked on the Ticketek website to compare on the day of the concert and tickets for 2 were $400 plus, so we would not have purchased at that price. My takeaway is, viagogo can be great to get tickets last minute that you might not be able to get otherwise, but sadly I could see how someone could scam the system and there is not 100% guarantee that the ticket would work. And perhaps no guarantee of money back? So the risk needs to be weighed up. But thankfully ours did work fine and we had a great night.
I bought 2 tickets To see Ross Noble Comedian, not thinking to check pricing , cost me threw Viagogo
$297.00 , instead of $99.80 when I checked the confirmation it didn't have the row and seat numbers
that's when I got suspicious not right, when people are doing it tough here in Australia and hoping to have a night out have a few laughs , what do you know the low life Thieven mongrels come out
- Verified customer
Huge bloody disgusting ripoff!!!
Googled Michael Buble tickets ADELAIDE and was redirected to Viagogo. Authentic looking massive rip off site. I’ve been purchasing concert tickets for years and thought I was on ticketek. Wow $538 later I purchased 2 tickets which were purchased by the original seller for $85.70 each. After realizing what had just occurred, I contacted Viagogo to get refund but surprise surprise Viagogo refused my request and suggested I resell them on their website!Why would I rip another person off! I wouldn’t wish this experience on anyone. And here we are ...at the concert in the worst seats in the house. DO NOT ever ever ever buy tickets from this company and pay attention when purchasing tickets. Their website is very flashy and very cleverly designed to catch the unassuming buyer. Please please beware. Do not buy concert tickets from Viagogo!!!
- Verified customer
Viagogo fraudsters!!!! Tennis match Africa 6
I bought Viagogo Tennis match Africa 6 Tickets online for (Nadal and Federer) R7200 and when the tickets arrived it was a R650 ticket from computicket. Fraudsters!!!! Crooks!!!! Don’t ever use them. I requested a refund but they do not want to pay me back!!!
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Questions & Answers
I have bought a ticket from Viagogo ( I wish I have checked here first :( ), and received eticket.
I see everyone worried because other person's name printed on the ticket, but my concern is my ticket from Viagogo doesn't have any name on it.
I have bought different date of ticket from "Ticketek" and have my name printed on it. But Viagogo ticket doesn't.
Is there any one who is saying scammed, did it have anyone's name on it? Or no name on it?
I just bought a ticket on Viagogo Queen concert for this Wednesday in Melbourne. Wish I had read the reviews before purchasing. It does have someone else’s name on the top right hand side, presume this must be the on seller. I did note a sign came up which said choose mobile ticket delivery to have tickets sent directly to your phone. I didn’t press as I felt the site was being scammed. Fingers crossed all will be well.
Im very annoyed that in April 2019 I paid Viagogo over $400 for two tickets to Queen & Adam Lambert for Feb 2020 concert. However, I just received the original tickets which have a value of $103 each and they are labelled as Ticketek tickets. Grrr! Not happy!
Same here, printed tickets showed tickets were from Ticketek with original price of $109, paid Viagogo $225 per ticket. Guess I'll be seeing you guys at the concert tonight at ANZ Stadium, might even end up sitting next to each other... if we manage to get in, fingers crossed. Lesson learned... never buy from Viagogo!
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