Victoria's Secret Online store

How I wish I read the reviews before making my purchase. Sizing all over the place so when I have measured myself all 3 items came in only one fit. No returns for 'change of mind' it isn't really a change of mind when your sizing is off because my measurements are the same for all 3 ‍♀️the 'complimentary' bra return being denied as the terms and… Read more

conditions were so hidden away and as the sizing was so off the bra could fit 2.5 of my breast in it. First and last purchase ever.

Absolute crooks - sent my wife's parcel with my name to someone else's address. I tried for 3 months to get the issue corrected and a refund processed or the parcel delivered to the correct address. They refused and I was therefore forced to raise a dispute with the bank. Really terrible customer service.

Disappointing experience. Orders placed on 27 December were packed and posted very slowly and did not arrive in time for overseas travel. When delivery did occur, one item from a matching set was missing, making the purchase unusable. Customer service is extremely difficult to contact and attempts to resolve the issue have been unsuccessful. To… Read more

date, the order has still not been completed successfully. I expect more from a company the size of Victoria’s Secret. Would not recommend.

Let’s state facts they take your money they don’t get back to emails they deflect when you msg on chat I’ve tried to not be agressive man its been hard but buyer beware just dont I shout don’t all your doing is lining somebodies pockets you might aswell give to charity at least some poor cat dog will benefit

Dont buy any product online as they will advertise of freebies if you reach a certain amount but it all lies, you wont received anything and when you email them they response longer. And you cannot even talk to them. All their advertisement with freebie’s were not true you will just get scam. Show details

Does not respond to website chat, email or other points of customer service. Over the course of 4 days, over various times within their "available" window, will not respond to live chat. Not once. Confirmation email has links which do not work. The status of a 600dollar order is completely unknown. Confirmation emails with links for the order… Read more

status not working, is highly unusual. There is no way of getting in touch with them to find out the status. Howver in any case, some time has passed and the order should of progressed by now. Many orders placed after this one with other companies have been received. Nothing from VS.

If you send an email, you'll receive an auto response email advising of a ticket number. The link to this "ticket" takes you to a 3rd party site where you are required to make an account to find out what's going on. Very sus.

At best, their online operation is a mess. At worst, they've the hallmarks of a legit scam.

Raising dispute with bank - scam.

Thereally need to update the information on the website. My daughter was extremely upset when we didn’t receive the cosmetic bag that was clearly advertised. If the item is out of stock, you should offer a replacement gift — not just send an email. This doesn’t feel like a professional business. It looks like you're forcing customers to spend a… Read more

specific amount just to qualify for a gift, and then not even delivering on that promise.

I will not recommend your store to others, and I will be leaving a public review about this experience.

Had to wait over 3 months for a return label to have my items refunded. Sent countless emails, live chat correspondence and attempted phone calls which were disconnected on me. I needed to raise a dispute of the transaction with my bank to finally receive a refund. Very poor customer service, no communication, ignored my emails, or I received… Read more

deceitful replies, and they tried to get away with not processing my refund. Refunds should not be this complicated and time-consuming. An absolute scam and fraudulent company. Will never purchase from this website again, nor will I recommend it to anyone after my experience. They have ruined Victoria's Secret reputation with this Australian website. I have never experienced these issues with their American website in the past. How are they getting away with this? Not one positive review here! I'm surprised no one has taken this to the media or A Current Affair. This evidence seems we should!

Warning- Do not use VS Australia Online! Received 2 out of 6 items ordered and kept my money. No communication, no refund, just an email 2 months later saying Case Closed- seriously unbelievable!

Absolutely disgraceful and dishonest. I can't believe I got burned twice in two weeks! Firstly I purchased a 100ml gift box of fragrance and only received a 50ml gift box. Two months after many phone calls and emails, I am finally informed that I am not entitled to a refund or new product because the listing was wrong on their website! … Read more

Supposedly this item doesn't come in 100ml. And yet that's what I paid for?! AND THEN I had purchased one of their 4 bundle package which was to include 100ml Perfume, Travel Perfume, Body Mist and Body Lotion. I only received the Travel Perfume and Body Lotion and weeks later after following up again, I was told that the other items are not available and they credited my account. When I requested to return the two items I did receive, because let's be honest, who wants half a bundle!?....they said because the items aren't damaged I could not return them. I don't think I have ever had to leave a negative review! I am so disappointed in the lack of honesty and care from Victorias Secret. I will never purchase from them again. It makes me so sad.

I usually love Victoria’s Secret, but I’ve had a really disappointing experience with their Australian customer service. I placed an order on March 1st and reached out to exchange two bras. I was told the request would be escalated, but since then… nothing. I’ve followed up several times and still no response. It’s really frustrating when there’s… Read more

zero communication for weeks. Exchanges shouldn’t be this complicated. I hope someone from the team sees this and actually responds.

Victoria's Secret is not what it once was. I am a customer for 30 years and cant believe what became of it. I purchased some bras last year and tried this year again. Both times after they took my payment i realised that the items are out of stock. I never received emails to inform me that they are, i only was told once i enquired why am i still… Read more

not receiving my order. First time i received refund after a month. This time, after many exchanged emails and on my suggestion, i was told they can send me an alternative item. I asked for express shipping due to me going to Europe within a week. After 5 days i am still not getting any answers. I tried contacting them, sent 2 emails, no reply. Tried calling, there is no way to get through. They keep me on hold for 5 min and then inform me that no one can answer and disconnect the call. The problems started when VS Australia opened. I never had problems with USA VS. It is a shame what happened to this once reputable company. I urge everyone to save themselves hustle and not shop here any more

It happened to us to getting negative experiences with this store within last year. First, ordered bunch of underwear in October to cover free delivery and even more. Didn't get our order, several months tried to resolve the issue even initiated refund from Bank. Finally got a refund! After numerous, frustrating phone calls and emails of going no… Read more

where, I got a refund!!! Next time, their emails seems started working, they sent a voucher for little $$, ordered 3 items, received only one. Already more then month of numerous chats and emails it hasn't been resolved yet. It feels that this website got hacked and just scams everyone by taking our money and it covers by original US Victoria Secret reputation that works perfectly. No words

Instock/out of stock doesn’t match website. Communication is terrible, and refunds process is poor. So far I have been waiting 2 months for a resolution - still no product or update. Next to impossible to get through to help desk through phone number listed on website, and if you leave a support ticket - it’s 3-5 days between each response. And… Read more

they will not just refund even after being asked to.

Would not recommend this company or purchasing through this site.

Finally got a refund! I posted a month ago. I had ordered in December. After numerous, frustrating phone calls and emails of going no where, I got a refund!!! To anyone else in the future (or currently) reading through all these posts on this horrible business, who also needs their refund, this is what I did to get a refund: 1. Contacted… Read more

Consumer Affairs Vic. They advised me to write a letter of complaint to Victoria Secret requesting a refund by a specific date. If this refund was not actioned in that time frame, I said I would go to the ACCC and ring back consumer affairs. I also wrote numerous comments on the Victoria secret facebook and instagram pages, requesting a refund and telling people to check reviews on this site before purchasing from them. Finally & most importantly, threatened I would go to A Current Affair and that’s when I got my refund. Good luck!

Ordered 2 bras online, they only sent one. No refund, no contact, nothing. I followed up via there online chat, they apologised and said they’d follow up with their refunds team. That was almost 2 months ago. Never received a refund, never contacted me back. I’ve followed up by emails and nothing. Of course there is no phone number to call. For the amount of money they would make, it’s really disgusting

DO NOT BUY FROM THIS ONLINE STORE. My order was placed on 26 December 2024, which was shipped with missing items. They didn't even notify me the order was shipped, nor did they provide tracking or bother to tell me that half the order was out of stock. Just left it to me to chase them for it. Despite repeated attempts to call, email and live chat,… Read more

they either make false promises of "escalating the issue" or literally ignore you. For your own sanity do not buy from this company. They took my money and ran. It was only after months I decided to just dispute with my bank and with all the overwhelming evidence I received my refund via the bank. VS is yet to respond to me. Shame on you for your pathetic business practices!

Placed order in Jan, one month later only half the order arrived. No response to emails. Requested refund via phone today however someone from internal VS has to ring me back…. Will not purchase from VS again.

While the products are of amazing quality and fit perfect they left a bra out of my order. I have contacted them weekly for a month with no resolution. They did not provide a packing slip. They have only responded once to state the matter was being escalated. It’s 4 weeks past the promised 24-48 response time. This far they have neither refunded… Read more

my money or sent the product I paid for but they neglected to send. In my personal opinion I’d stay away from purchasing online because their customer service is less than sub par.

Do not buy from the online store! I placed an order 19/01/2025 and received an update on 18/02/2025 that my order was cancelled as they have NONE of the 7 items I ordered in stock. It will now take another 5-10 business days to pay my money back. Judging by the other reviews, their online portal is a total scam.

Avoid at all costs – Avoid avoid avoid purchasing from Victoria Secret Australia online! Orders are not delivered in full, and despite multiple phone calls and emails, I am still waiting to be compensated for the missing items - now a month on. I’m absolutely shocked Victoria Secret Aus online can continue to practice in this way!

Questionable practices – Beware when purchasing online. They won't inform you of items they could not fulfil. They won't initiate refund either. Reported the missing item via email, no response. Contacted the online chat support, one month on and its still subject for investigation by their back office. Given the number of similar reports, their business practices seem dubious.

Do not purchase anything from Victoria Secrets online store! – Do NOT purchase anything online from Victoria Secret! I would give them no stars if that was an option. Purchased on the 19th of January and I have not received my items or a refund yet. Absolutely impossible to reach anyone, emails go unanswered, can’t reach them by phone and their online chat can’t solve anything! Will definitely not be buying anything from Victoria Secret again after this experience!

Fake and false advertising!! – Lying about a free gift to lure customers into the online store. Finally getting away with fake excuses after purchasing above their limit and don’t send those gifts as promised. Worst online shop and worst customer service!!!! Show details

Worst Customer Service – Same as everyone else. Bought two items but only received one. Multiple emails, tried chatting and phoning but no response. For a huge popular brand, you would think their customer service would like be better. Warning, don't buy on line from this Australian website.

Absolutely atrocious service! – NEVER NEVER NEVER buy online from Victoria’s Secret!! If I could have given them a zero I would have. Absolutely the WORST customer service I have EVER experience….. EVER!! You simply get no response at all I have sent 5 emails and nothing, you can never get through to anyone on the phone and if by some slim chance you do they are completely… Read more

useless and can’t actually tell you anything, my package was just sitting in their warehouse for 2 weeks and simply not dispatched. When I asked for an ETA they couldn’t give me one I was told they had to talk to their internal team. I was prepared to wait on hold but apparently their internal team was not in the same building as them and they have to call me back, but I never got a call back…. I’m sorry are we living in 1980 where you can’t get in touch with anyone via numerous digital methods and we have to use a carrier pigeon. 4 weeks since I placed my order I have no idea when I’ll get it and my daughter will be missing a big chunk of her birthday present.