Victory Blinds

Shocking service and zero accountability. Asked about when these would be installed 5 weeks after. First time, they said they would get back to me - never did. Second time, said they will contact installation team. Never got back to me. Third time, ignored my email. I wish I never ordered through these guys. The service has been appalling. I also asked them to quote on a job at my home. They came and measured and never got back to me. I’m still waiting to hear about when my curtains will go in for a business and no one returns any calls. I also phoned to make a complaint, was put on hold, told that someone would get back to me. No surprises, but no one got back to me. Look elsewhere and save yourself the trouble!

We ordered $18000.00 worth of blinds and curtains in early April. And paid almost all of it after demands for payment prior to install over 2 weeks ago. We are still waiting to actually talk to someone that actually does not act like they are reading a script. Incapable of answering questions appropriately. Poor performers of the industry, now worried about the product. have given a timeframe or want refund and told you will not get a refund. If this is how this company operates it makes us question how they can operate effectively.

I recently had a part on one of my Victory blinds break (11 years old, so would come to be expected from a blind that is used every day). I found that Victory no longer has an office in my area, so had to call. I reported the problem and was informed somebody would call back in 24 hours. A week later and still no call, so I decide to call again to be told the same thing. A week later and somebody finally calls and advises that I need a new part (clutch) and they will send an e-mail with the quote and I can pay and respond and they will send it ...

We are happy with our product and it was installed in a timely and professional manner. the person who provided the quote gave us great honest advice and I would be happy to recommend them to anybody else.

I am reluctant to criticize an Australian company, as we need as many as we can get, but Victory Blinds have performed very badly.
1. The wide range of sheers that they offered in their show room, according to their installer are not all available, and we had to pick another one. Of course, the quoter may be lying!
2. We had arranged for the quoter to bring an example of the sheers we had chosen to our house – he did not bring any of them.
3. When installing the sheers, it was found that one had been cut to the wrong dimension, and one had be...

We purchased blinds for our bedrooms...none of them have worked as per the brief...one has torn from its binding and 4 months later after numerous calls, emails and empty promises...we still cant get it replaced...I have heard every excuse in the book. They warranty is worth less and they simply do not care

my E Zip outdoor blind had come out of the track on one side i called victory 4 times, no one called back as promised...eventually got onto someone. I was told that it was wind damage and that i would have to pay $95 call out fee just to take a look... Was told that the blinds would be torn and damaged from her experience...All this without even looking at the blinds.. its there standard go to procedure.. i asked about the 5 year warranty and what it covered and the women could not tell me anything. She just keep going back to "its over 12 m...

Don’t use them. From the beginning they stuffed up measurements of the blinds, the lengths
were incorrect and they covering heaters when they were not suppose to. A year later after installation, one of the blinds broke. Poor reflection on their quality of product. We tried to get them back to fix. It’s been 6 months now. Still the blind is broken. No ETA as to when they will arrive. Frankly, I don’t expect them to turn up, hence this review. I’ll start looking around for someone else to do the job.

TERRIBLE CUSTOMER SERVICE !!
No words to describe how bad their service is . I wish I read their reviews before buying from them .My whole house blinds and curtains are done by victory blinds and being an Aussie company , I expected good post installation customer service.

I have been calling them for months for a call back to have one blind repaired . Every time , they take my details and they promise their consultant will call back . No consultant EVER bothered to call back . My whole house curtains and blinds are done by them unfortunately...

I chose to buy from Victory because I thought they were a reliable, Aussie owned business. I was wrong. I had my consultation in June. The consultant spent a majority of my session chatting, then rushed me to make a decision in the final few minutes, because he had another client waiting. I paid in full ($5300 for three plantation shutters, two sets of bedroom roller blinds, and two small ones for the bathrooms) and was told to expect my install to happen in late August, to early Spetember. Why so long? Because they're not made in Australia. Th...

I have booked an appointment almost 20 days ago for a measure and quote for my curtains. Got an sms confirming my appointment and asked me to respond if I want to reschedule my appointment. I didn't respond as I didn't want to reschedule and I was fine with my date and time of the appointment. But, on the date of appointment, I am told that my appointment is cancelled as I didn't respond to the sms. This is so silly from victory blind and curtains. I am not ordering from you.

We had a set of blinds and awning installed a few years back and were initially quite happy with the products. It became apparent over time however, that what was sold to us wasn’t suitable. I asked about downsides for recessed blinds from the person who gave me the quote and she said there were none. There were privacy and functionality issues with this though. People could see in and light would get through. To their credit, they did fix these. Later, we found out that we’d have to remove the blind or winder just to open a fly screen. The sol...

I had beautiful curtains from Victory installed. I approached Victory Blinds on how best to clean them - Sales rep that attended said he would find out and let me know (never heard back). I then called and left messages for someone to return my call and also no one returned my calls.

I got them professionally cleaned at home and found that the curtains have shrunk! (got 3 cleaned, the other 2 were OK). I contacted VB again and have sent emails and pictures of the issue, left more messages and emails, only to be told that although the curtains ...

We have our outdoor blinds installed in July amid the pandemic lockdown. 2 weeks after part of the blinds went off track and it's the start of my nightmare.

I have called Victory Blinds about 10 times and most of the time I got the message taking service - this is after the lockdown. I did once speak to their centre and was promised a call back which never happened.

I then sent enquiries on their website, and there was no reply.

It's been over 5 months now and this blind is still broken. The whole thing costs over 4K and would've been very nice on a hot summer day otherwise.

Very disappointing. There are a lot of competition out there and if you are considering getting blinds, try someone else.

Shout out to Victory Blinds. I had blinds installed in June 2020. I noticed a problem in late November and contacted them. They came out to assess the problem, agreed it needed fixing, and by 23 December 2020, the problem was fixed. It was all very straightforward and easy, and I will be using them again for sure. Well done to the Victory Blinds team.
Eva