Reviewer Photos & Videos
- Verified customer
Scammers! Stay away
I have won an auction and they wouldn't honour it giving all kinds of excuses to stop this transaction from happening. It should be legal binding but they will cheat their way through. I will get fair trading to look into this. Proof me winning the auction yet it was denied saying I lost the auction.
Dont ever buy from here they will rip you off send you damaged goods and no refund
I received the storage cupboard and it was all damaged, almost every single part was broken, and the box was destroyed also, now they won't give me a full refund and won't pick it up and I am being forced to order either spare parts or to accept only $15...Biggest scamming company ever...Dont buy from them.
Very kind response from vidaXL
In my correspondence about faults in a product I received very kind attention, unlike other reviewers. The problem was settled, but vidaXL needs to take some very simple steps with suppliers that would go a long way. Basically, teak timber is very beautiful but more care needs to be taken at the final stages.
- Verified customer
Bought a small sideboard from them , was $350 delivered, so not cheap. The quality is the worst I have seen anywhere. Uprights split when screwing to the base so used my own screws. Will never buy anything from this company again.
Buyer Beware substandard quality
This company is more like a scam then an actual company the quality of furniture is way below average pieces are missing from the boxes and when you try to assemble any furniture from here it bends and bows and breaks. Do not buy from here save your money shop elsewhere. I have purchased two drawer sets and one desk all are terrible quality for the price and all have been missing parts.
Cheap product. Impossible to get response from them
Purchased an outdoor umbrella.
Quality was poor and one arm broken when it arrived.
I had not become a member there for could not request a return through regular channels.
It took over 2 months to finally get a response and they offered paltry solutions. (Send spare parts or refund $10)
To date no resolution.
The quality of product is poor.
You get what you pay for.
- Verified customer
Avoid Greif and do not buy their flimsy furniture
Their sofa bed flexes and creaks, is hard, extremely low, arms flex alarmingly (yes I tightened them appropriately). The photos on the web site appear to have rear legs photoshopped out. These rear legs are set back awkwardly and look peculiar. Note that I believe there is a reason there are no website reviews allowed on their site or their reseller Kogan's site, that being this product will only attract extremely negative reviews.
WORST PURCHASE EVER
Bought a 9 peice rattan outdoor setting $900 came in a million peices NO instruction manual.. had to chase that up through VIDA XL. Cheap crappy made furniture with bolts n screws not lining up with the holes. unable to assemble properly.. lots of rattan ripped SO unhappy never buying through this company again BEWARE
Outdoor setting poor quality
After 2 months assembly and keep undercover this outdoor setting is very poor quality after 2 months the cushions faded I contacted seller and have been told as I complained after 30 days on which the setting has a 24 month warranty the co will only exchange the setting which I do not won’t as the quality of the unit fading will only happen again and the rattan is starting to break.im now having to go though consumer affairs to get help.customer service non existent very poor quality product,no customer service and poor quality product Not good enough more photos available
Substandard quality for the price paid
I bought an outdoor teak footstool with cushion. Poor quality, much flimsier than photo suggested drill holes didnt align for assembly. The cushion was dirty/stained. Not worth the money and glad I didnt buy other items from this website.
- Verified customer
Buy with Caution.
You get what you pay for. If it seems cheap - it is. Cheap and faulty. I bought a hand trolley that came with pneumatic tyres. Three of these had faulty inner tubes. While vidalXL provided a 10% refund, it didn't come close to refunding the time required to fix the problem. I could have returned the trolley, but I had already invested so much time, I have kept it begrudgingly.
Review collected in partnership with Vidaxl.com.au
I purchased a teak sideboard, which seemed reasonably priced and arrived quickly. I quickly assembled the item only to realise the dimensions listed on the website were wrong and the length of the item was 20cm too short. I quickly got in touch with the company and although they did respond quickly they made my request for a return seem like I had changed my mind and not that they supplied a miss represented product. Once they agreed to a return they organised a pick up and provided a consignment number. After waiting home all day the pick up f...ailed. I got In Touch and they organised a new pickup time. The item was finally collected I confirmed with the driver that I didn’t require any paperwork (as vidaxl gave no instructions to obtain any) and now I was just awaiting my refund. After a week and still no refund I got in touch with the company and they said sure no problem just send us a copy of the return receipt provided by freight company at collection. Well I didn’t have one so I got in touch with the local freight depot who were amazingly helpful. The consignment number I was given was incorrect and fortunately for me the freight company had the correct one. I was able to confirm collection and delivery of the items. They finally agreed to the refund which has been received however it was certainly a battle and I would hate to think how difficult it might be for someone who isnt tech savvy or resourceful, say goodbye to your money. Oh and They have not updated the dimensions on their website so the next person to get this item is in for the same surprise. They are useless. Save your money and your time.
- Verified customer
VdaXL DO NOT BUY FROM THEM!
Purchased a 3.5m awning for $125. The winder has a pitiful, brittle plastic connection. This part takes ALL the pressure of the turn. Snapped while first installing. They replaced it, took another two weeks to get the replacement. Put it up again. First time I opened it, same part snapped. It was stuck open. Went to the local shop while it was sunny, there was a rain shower while gone. Not a big one, but enough to have filled the top of the awning (3.5m collecting water) arrived home and the entire thing had collapsed, smashing pot plants and a...ll the metal was twisted, roller holders (brittle plastic) cracked and bars bent, fabric ripped. Sent them photos and a polite email. They replied advising the parts and that the replacements ( including a third winder) were being sent to replace all the broken parts. About Two weeks later, received email advising they do not have parts, and will offer me $25 to repair. So, not sure where you would buy specific parts, 3.5m bars and fittings for $25. A joke right? I advised this was completely unacceptable, and I require a full refund or at least a replacement. I sent a screen shot of the same, which clearly they have in stock in different colour if necessary ( I can swap to the blue stripe canopy, although with it's gorgeous little holes in it now from its fall. They advised I should re order, once I have returned it in its original packaging ( who keeps this for. 3.5m thing, we expect the product will actually work right?) Or purchase new packaging out of my own pocket. They will refund, BUT reserve the right to decide what $ that will be once they receive it. So no offer of full refund, previously think it's perfectly ok to offer $12 refund, then $25 refund for a $125 purchase. Oh plus the extra money I have to pay to buy bubble wrap and boxing for a 2m package and return. Fair trading, here I come! They should be closed down and with all the poor product reviews on here, their products should be removed from being able to be sold in Australia. Please all write to fair trading in regards to this. Clearly they make their money from refusing refunds for unusable products
Doorless pool shed
Ordered a pool shed online arrived on time erected shed only to find pulleys were not in box to attach doors. Eventually contacted customer service they supplied wrong part even though we gave them the correct product code.
This company should not exist shame on them. I now have a shed covered in a tarp until I can find something to hold doors on.
Worst online purchase ever this company should be shut down!
VidaXL 4 bag laundry basket
$90 for the greatest load of junk I have ever purchased. I needed a strong, large laundry sorting basket and thought paying this much would ensure that. Firstly there were parts missing so I have 7 handles instead of 8 and secondly the cheap plastic corner joiners broke when the poles were pushed into them.
The "instructions" are nothing more than a list of parts.
All in all it was a complete load of rubbish.
I ordered 600mm pull out wire baskets on line. 8 in total. Quality is as good as the best, and better than many others online. Better value for money than the other products I researched. Delivery to my door within the week. Good product and service in this case.
Great customer service
Ordered an outdoor table, and got a dispatch e-mail the next day. No other updates but a 5-8 business day delivery window was given, plus possible delays due to Covid. I lodged an enquiry after 7 days and got an answer back within a few hours - and also on a followup question. After 2 days I enquired again on the delivery due date, and unbeknown to me, it just got delivered at home - stil got an answer back from them! Product was very good quality (for the price) and easy enough to assemble.Thanks team vidaXL
- Verified customer
VidaXL day bed
Day beds poor quality
Canopy snapped as it was put together
Half circle seats wobble
900$ each. Really pathetic quality
Expect much more
Never buy from them again
Too much trouble to send back
Questions & Answers
I bought an Outdoor oval foldable table from your brand via UtopiaHome and it came without assembly manual.
Garden Table 200x100x74 cm Solid Acacia Wood (329$)
Could you please help me with this ASAP?
can you send 801089 vidaXL manual in large print? this manual i currently have is ridiculous small print
Can i inspect your metal band saw before buying in N,S,W.
Thank you for your question.
In regards to inspect, do you mean in person?
Don’t do it Gordon. They are the worst company to deal with. Do yourself a favour and buy elsewhere. You will thank me for this bit of advice
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