??!
1 photo
vidaXL.com.au

vidaXL.com.au

3.6 from 981 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (490)
  • Return Claim MadeYes (71) · No (493)
  • Shipping
    4.0 (388)
  • Warranty Claim MadeYes (32) · No (515)
Previous
Next

Reviewer Photos & Videos

  • More
  • Verified customer

Scammers! Stay away

published

I have won an auction and they wouldn't honour it giving all kinds of excuses to stop this transaction from happening. It should be legal binding but they will cheat their way through. I will get fair trading to look into this. Proof me winning the auction yet it was denied saying I lost the auction.

Incentivised ReviewNo
Kaz

KazGreater Melbourne (Outer), VIC

Dont ever buy from here they will rip you off send you damaged goods and no refund

published

I received the storage cupboard and it was all damaged, almost every single part was broken, and the box was destroyed also, now they won't give me a full refund and won't pick it up and I am being forced to order either spare parts or to accept only $15...Biggest scamming company ever...Dont buy from them.

  • +9
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Chelley H.

Chelley H.Canberra 2600, ACT

Return policy non existent

published

I have been trying to return items, collection was apparently booked but still not collected. Steer clear of this company

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Online Shops

Find out how vidaXL.com.au compares to other Online Shops

Know better, choose better.

Compare all

Very kind response from vidaXL

published

In my correspondence about faults in a product I received very kind attention, unlike other reviewers. The problem was settled, but vidaXL needs to take some very simple steps with suppliers that would go a long way. Basically, teak timber is very beautiful but more care needs to be taken at the final stages.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Col

ColLake Macquarie

  • 3 reviews
  • Verified customer

Terrible quality

published

Bought a small sideboard from them , was $350 delivered, so not cheap. The quality is the worst I have seen anywhere. Uprights split when screwing to the base so used my own screws. Will never buy anything from this company again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Hazel

HazelSouth East Queensland, QLD

  • 2 reviews

Buyer Beware substandard quality

published

This company is more like a scam then an actual company the quality of furniture is way below average pieces are missing from the boxes and when you try to assemble any furniture from here it bends and bows and breaks. Do not buy from here save your money shop elsewhere. I have purchased two drawer sets and one desk all are terrible quality for the price and all have been missing parts.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Ricky

RickyGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Faulty product

published

Faulty product supplied, reported back to Vidaxl, who then deactivated my online account, unable to communicate further for a solution

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Bev

BevSouth East Queensland, QLD

  • 2 reviews

Cheap product. Impossible to get response from them

published

Purchased an outdoor umbrella.
Quality was poor and one arm broken when it arrived.
I had not become a member there for could not request a return through regular channels.
It took over 2 months to finally get a response and they offered paltry solutions. (Send spare parts or refund $10)
To date no resolution.
The quality of product is poor.
You get what you pay for.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
George F.

George F.

  • 5 reviews
  • 5 likes
  • Verified customer

Avoid Greif and do not buy their flimsy furniture

published

Their sofa bed flexes and creaks, is hard, extremely low, arms flex alarmingly (yes I tightened them appropriately). The photos on the web site appear to have rear legs photoshopped out. These rear legs are set back awkwardly and look peculiar. Note that I believe there is a reason there are no website reviews allowed on their site or their reseller Kogan's site, that being this product will only attract extremely negative reviews.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Online Shops

Find out how vidaXL.com.au compares to other Online Shops

Know better, choose better.

Compare all
Katie

KatieGreater Melbourne (Outer), VIC

  • 2 reviews

WORST PURCHASE EVER

published

Bought a 9 peice rattan outdoor setting $900 came in a million peices NO instruction manual.. had to chase that up through VIDA XL. Cheap crappy made furniture with bolts n screws not lining up with the holes. unable to assemble properly.. lots of rattan ripped SO unhappy never buying through this company again BEWARE

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Shell

ShellGreater Melbourne (Outer), VIC

  • 5 reviews
  • 6 likes

Outdoor setting poor quality

published

After 2 months assembly and keep undercover this outdoor setting is very poor quality after 2 months the cushions faded I contacted seller and have been told as I complained after 30 days on which the setting has a 24 month warranty the co will only exchange the setting which I do not won’t as the quality of the unit fading will only happen again and the rattan is starting to break.im now having to go though consumer affairs to get help.customer service non existent very poor quality product,no customer service and poor quality product Not good enough more photos available

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Sue

SueSydney, NSW

Substandard quality for the price paid

published

I bought an outdoor teak footstool with cushion. Poor quality, much flimsier than photo suggested drill holes didnt align for assembly. The cushion was dirty/stained. Not worth the money and glad I didnt buy other items from this website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
  • Verified customer

Buy with Caution.

published

You get what you pay for. If it seems cheap - it is. Cheap and faulty. I bought a hand trolley that came with pneumatic tyres. Three of these had faulty inner tubes. While vidalXL provided a 10% refund, it didn't come close to refunding the time required to fix the problem. I could have returned the trolley, but I had already invested so much time, I have kept it begrudgingly.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

Review collected in partnership with Vidaxl.com.au

Buyer beware

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Anjii B.

Anjii B.Deakin 2600, ACT

  • Verified customer

VdaXL DO NOT BUY FROM THEM!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Online Shops

Find out how vidaXL.com.au compares to other Online Shops

Know better, choose better.

Compare all
Julieann Middleton

Julieann MiddletonIllawarra, NSW

Doorless pool shed

published

Ordered a pool shed online arrived on time erected shed only to find pulleys were not in box to attach doors. Eventually contacted customer service they supplied wrong part even though we gave them the correct product code.
This company should not exist shame on them. I now have a shed covered in a tarp until I can find something to hold doors on.
Worst online purchase ever this company should be shut down!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Jackie

Jackie

  • 14 reviews
  • 15 likes

VidaXL 4 bag laundry basket

published

$90 for the greatest load of junk I have ever purchased. I needed a strong, large laundry sorting basket and thought paying this much would ensure that. Firstly there were parts missing so I have 7 handles instead of 8 and secondly the cheap plastic corner joiners broke when the poles were pushed into them.
The "instructions" are nothing more than a list of parts.
All in all it was a complete load of rubbish.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Jackie
Jackie
Jabarte

JabarteGold Coats

  • 4 reviews
  • 3 likes

Great experience

published

I ordered 600mm pull out wire baskets on line. 8 in total. Quality is as good as the best, and better than many others online. Better value for money than the other products I researched. Delivery to my door within the week. Good product and service in this case.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
LGR

LGRSydney, NSW

Great customer service

published

Ordered an outdoor table, and got a dispatch e-mail the next day. No other updates but a 5-8 business day delivery window was given, plus possible delays due to Covid. I lodged an enquiry after 7 days and got an answer back within a few hours - and also on a followup question. After 2 days I enquired again on the delivery due date, and unbeknown to me, it just got delivered at home - stil got an answer back from them! Product was very good quality (for the price) and easy enough to assemble.Thanks team vidaXL

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Gina Ingrouille

Gina IngrouilleHunter Region, NSW

  • 3 reviews
  • 4 likes
  • Verified customer

VidaXL day bed

published

Day beds poor quality
Not stable
Canopy snapped as it was put together
Half circle seats wobble
900$ each. Really pathetic quality
Expect much more

Never buy from them again
Too much trouble to send back

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Gina Ingrouille
Gina Ingrouille
Page 1 of 50

Questions & Answers

Alex

Alexasked

Hi there,

I bought an Outdoor oval foldable table from your brand via UtopiaHome and it came without assembly manual.
Garden Table 200x100x74 cm Solid Acacia Wood (329$)
Could you please help me with this ASAP?
Much appreciated
Alexandra Futeral

No answers
silvia

silviaasked

can you send 801089 vidaXL manual in large print? this manual i currently have is ridiculous small print

No answers
Gordon. S.

Gordon. S.asked

Can i inspect your metal band saw before buying in N,S,W.

3 answers
Vidaxl.com.au
vidaXLVidaxl.com.au

Dear Gordon,

Thank you for your question.

In regards to inspect, do you mean in person?

Best regards,
Katrina/vidaXL

angelina
angelina

Don’t do it Gordon. They are the worst company to deal with. Do yourself a favour and buy elsewhere. You will thank me for this bit of advice

Peter
Peter

LOL, every single facet of my recent transaction with this company was very poor indeed. Probably best to avoid.

Get an answer from our members and Vidaxl.com.au representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.