vidaXL

Absolute garbage of a brand. Bought floating shelves (2) for $65. Now that price is not cheap. The colour on the shelves is discoloured, the edging was not glued properly, the bracket that inserts into the shelf is not designed properly and wobbles. Really cheap product just straight from China with no quality assurance. In the real world it will… Read more

be worth no more than $20. Offered a $10 refund after I provided photos and then they increase to $13. What a joke. Then I have the option to return- so who pays for my time installing and removing, packaging and sending back? Will never purchase from here again.

Nothing to cover the horrible silver lock screws, at least supply black ones, that would be common sense. It looks terrible, I need to come up with a solution myself. Wouldn't recommend if you want it to look good in your house. Show details

Great customer service and refund process. Purchased a 3-seater sofa that wasn’t as sturdy as I was hoping. Sofa arrived quickly. Returned with postage covered and arranged by company. They responded promptly to my request to return and processed refund quickly. Happy with after sale service. Show reply

This company is inhumane, not only do they send out damage not as described items on selling pictures, when you request a return and refund for there mess, they tell you your not getting a refund without paying to send back the tv unit to them out of your pocket. Why am I being punished for there quality of there selling items they send out. .its… Read more

not my responsibility to fix there mess or be out of pocket.

Ill be taking this further until they reflect this mess.

They cant even use same colour putty to fill there wood damage aboustly poorly workman ship this company aboustl eye sore there work. Looks like a spilled mess of some kind, it looks like p#op. Not even sanded down smooth in with the mango wood.

The filler hole was that big it goes underneath the top of the tv unit wood piece. Its a centre piece of the tv unit n look at it, looks like a spilt mess of some kind.

Damage item number is - A

I bought a corten steel planter box from vidaXL. It was advertised as "exceptionally durable" but it did not even last two years before a hole rusted through the side. I contacted them: for a $162 purchase, they offered a $25 refund. Not to mention the costs I had to get it installed, filled with soil and then afterwards when it broke, having to… Read more

remove and dispose of the thing.

Eventually after some public pressure, they reached out again, but lowballed an offer that didn't cover my costs, and tried to blame me instead of taking some actual responsibility ("you only notified us after the product had already fully deteriorated").

In my opinion, a terrible product and customer experience.

I'll be the first to admit that I've bought some junk in my time, but this.. This officially takes the crown as the most useless, unfit for purpose junk ever sold. VidaXL should be ashamed to sell garden beds of this low standard. First up, if you're thinking of buying any garden bed from VidaXL, don't. Walk away. You'll spend 10 minutes or more… Read more

per panel trying to remove the plastic to start with. At 40 plus panels in garden bed, that alone is enough to drive you crazy. Then, there's the quality, or complete lack of it. The panels are literally the thinnest sheets of corrugated known to man, scratched and dented before coming out of the box. Removing the plastic actually lifts off the paint, and even though I bought all beds in the same grey colour, there are at least 3 different colours in the boxes. The holes for the nuts and bolts are larger than the nuts and bolts, so you'll need a pile of washers and bigger nuts ready, and don't dare tighten them, as they'll tear straight through the metal. If you actually get to finishing one of these things, you'll need to re-spray it with paint so it doesn't rust before you get a chance to put soil in it - but you can't actually put soil in them as these things are so flimsy they won't actually hold soil without malforming. Don't do it. To rub salt in the wound, VidaXL have since been in touch, and said that to return the still boxed units will cost me freight plus the return fee of $199.94. Absolute scam product, and scam business model.

Bought the nice looking day bed. Freight okay. Assembly is a nightmare with p!ss poor instructions and ill fitting pieces. Scratches, missing paint, dents and rust on the "new item". I'm going to have pay someone to do it. I'll be sleeping on the floor tonight. I would seriously reconsider purchasing from this sham company. In fact, just don't.… Read more

*Gave up trying to assemble it, screws don't fit, holes don't line up, repackaged and asked for return refund. Tiny spot welds on it, gaps in it, would probably collapse with any weight on it. Choice should be looking at the junk as a matter of consumer safety.

I purchased two work bench frames, but one of them arrived without a part, it is missing a foot. So after contacting customer service with what you'd think would be a simple request, with clear a photo showing the issue, I am now 10 days in and I am receiving a sequence of message telling me they are investigating and will get next update in 6… Read more

days maximum. I can't use my workbenches, they are sitting in my shed taking up space instead of helping me get organised. If all the parts are there, the product should do the job, though after assembling it minus the foot, it almost seems over priced because everything is as flimsy as possible.

Their product came in packaging that was torn and falling apart. The wood isn't sanded or oiled and gave me splinters. Parts don't line up so it can't even be assembled. Vida XL has refused to provide a reasonable way the goods can be returned and won't refund me. I repeatedly told them why I can't just leave the package out for a pick up… Read more

including the fact I didn't have boxes to pack it in like they asked because the item came in horrific packaging.

I've been ignored multiple times having to repeat myself. I tried for days to find a resolution. Even in their replies here they clearly aren't actually listening.

The best they've offered is a about a quarter of my money back for a unusable product.

We purchased a vidaXL TV Cabinet (SKU 838989) through the Big W Marketplace. Unfortunately, the product arrived without any assembly instructions. When we tried to get a digital copy of the manual from the vidaXL website, their chatbot refused to help us. We were told that because the item was not bought directly from the vidaXL store, they would… Read more

not provide the manual.

It is very poor practice for a manufacturer to refuse to provide basic assembly instructions to a customer. We now have a flat-pack unit that we cannot build. We are very disappointed with the lack of support for customers who buy vidaXL products through partner sites like Big W. We do not recommend buying from this brand if you expect basic after-sales support.

Nastiest piece of self-assembly furniture I've ever had the displeasure of putting together. Was supposed to be solid pine, it wasn't, and what was pine, was only palette grade, not furniture grade. Dowels broke or didn't line up, had one push through the exterior side wall of the cabinet. Complete piece of shighzen. Can't log into my account with… Read more

them and can't get a password reset email. They know exactly what they're selling. Do NOT buy from this company.

$350 for cage. $50 postage I received less than $50 worth of materials. Parts are missing so item can not be assembled. Product couldn't contain a wet paper bag. Customer service is POOR! Product is POOR! SCAM WEBSITE

Unusable, unsafe, flimsy, poor quality, cheap, nasty. False advertising / marketing. Do not buy this product. It can't be used as a dog cage. Advertised to be used to keep "dog safe" - no responsible owner could/should use this. Even if used for smaller animals, if an animal tried to attack from the outside, it would easily collapse. Advertised as… Read more

"durable", "sturdy", "heavy duty" - absolutely the opposite - flimsy, cheap construction. The pole construction included is ridiculous and weak. I started erecting it but took it down when realised it could not be used to keep my dogs safe and restrained. After I spent a few sessions erecting it, and then finally realized I was duped, I took it down and contacted VidaXL. It was 16 days after delivery, and their refund/return only extended to 14 days - so they refused to give me a refund. I paid $861.70 in total - complete and utter ripoff - some star pickets and chicken wire will make a substantially studier and cheaper dog cage. The parts are now sitting in my shed. I can't on-sell and I can't give away - it's a whole lot of cheap rubbish. It should not be marketed as a dog cage - particularly with all the descriptors VidaXL use as abovementioned.

Damaged Goods, Endless Chasing and an ICO Complaint UPDATE Following this review on TrustPilot, Michelle from vidaXL contacted me and advised that she wished to look into the matter further. I welcomed that opportunity, responded promptly and… Read more

provided everything she requested, including my order details and the names of the staff who had handled both the complaint and the Subject Access Request.

Unfortunately, despite providing everything requested and subsequently chasing for an update, I have received no further response. That is extremely disappointing and, regrettably, simply reinforces the very concerns that led me to leave this review in the first place. I had genuinely hoped this latest contact signalled a willingness to resolve matters. Instead, it has become another example of a matter progressing only when I continue to chase it.

One aspect that particularly concerned me was the handling of my Subject Access Request. Despite the extensive history of emails, live chats and complaint handling, vidaXL declined to provide records that I had requested, including chat logs and complaint-related communications. I considered this sufficiently concerning to refer the matter to the Information Commissioner's Office. Based on my experience, I would strongly encourage customers to keep copies of their own emails, live chats, photographs and any other communications throughout the process, as these may become important if a complaint becomes prolonged.

My concerns were never simply that a product arrived damaged.

The original items arrived with damage across multiple components. Photographs were provided immediately and I contacted vidaXL on the day of delivery. Unfortunately, what should have been a straightforward customer service issue became a lengthy and frustrating process.

Replacement items were supplied, but they also arrived damaged. In particular, the same component appeared repeatedly damaged across multiple units, which raised concerns regarding packaging or quality control. By this stage I had multiple damaged items, including original units which I had repeatedly explained I did not want to keep as they were of little practical use and weighed approximately 25kg each.

What followed was a cycle of emails, live chats, delays, repeated explanations, inconsistent responses and multiple escalations. I repeatedly explained that the process itself was becoming the problem. Instead of dealing with a single damaged delivery, I found myself spending a significant amount of time chasing updates, re-explaining matters and attempting to obtain meaningful management involvement.

I asked for a manager to become involved, sought clarity regarding compensation and repeatedly attempted to find a practical resolution that would bring matters to a close. Calls were attempted without prior arrangement and, when I attempted to continue those discussions, communications appeared to stall. The overall experience became unnecessarily drawn out and far more stressful than it should ever have been.

I acknowledge that compensation was offered during the process. However, my dissatisfaction relates primarily to the overall handling of the matter rather than any single offer. By that stage I had simply reached the point where I gave up because I no longer had confidence that the matter would ever be resolved properly.

The file already contains a substantial history of correspondence and, in my view, demonstrates the amount of time and effort required simply to progress what began as a relatively straightforward complaint.

Based on my own experience, I would encourage prospective customers to exercise caution. If you do purchase from vidaXL, I strongly recommend keeping copies of all emails, live chats, photographs and any other communications from the outset. Should something go wrong, those records may prove invaluable. I sincerely hope others have a better experience than I did, but unfortunately I cannot recommend the level of customer service or complaint handling that I experienced.

This company took back my broken bench seat the day after it was delivered but have been avoiding my refund for a month with different customer not service people sending me the same email that they are escalating my email. I have gone to my bank to… Read more

help me with refunding my purchase and I will report this company to consumer affairs. Do NOT buy anything from them