Reviewer Photos & Videos
Impressed with their service
I purchased an expensive TV, cheaper on their site, and it arrived quicker than expected. When I hung it on the wall I noticed some imperfections with the screen and obviously for an expensive TV was pretty annoyed...contacted videopro and they were awesome, arranged LG to come out the next day and check it. Tim actually contacted me a little later to make sure LG had made the appointment to check it out. He was very proactive and after spending a lot on a TV this was comforting. Turns out the issue was just a bit of moisture on the under side...of the screen which is apparently common and fades once the screen has been used for a bit. It did fade and happy now. Mainly writing this as I was impressed with Tim's service, impressed enough to write a review..i never write reviews.
Outstanding service. The service I received when I needed to return a faulty item was simply outstanding. I am very grateful for the manner in which Videopro made it so simple and easy to return the item. Rarely do you receive this type of easy facilitation for returns. Thank you. I am a surprised and happy customer.
Excellent customer service, price and delivery commitments honored
When i first found Videopro i was very happy to find a local supplier for the purchase i was going to make, however i hesitated on its actual existence being the internet. I went and checked on google maps and i found that they have actual shops, a few of them across a couple of states so made me more trusty. Then i spoke to the representatives online and the reassurance was amazing with their professionalism. They committed to a next day delivery and i was not 100% sure they will going to honor that and they did !!! I would definitively shop with them again ! Thank you !!
Amazing Customer Service!
Purchased a TCL 65 inch LED that was advertised as having Dolby Vision from the website.
Delivery came in 2 business days but unfortunately the TV did not have Dolby Vision.
Contacted customer service and they gave me a discounted price for the next model up featuring the specs I was after. They also arranged a driver to swap TV's at no extra charge.
Amazing Customer service and would recommend to anyone!
Great price & prompt delivery.
Found Videopro via another online web site. Purchased Panasonic HDD recorder online at great price on Saturday & it arrived Thursday, fantastic.
He stole my money!!!
They stole my money! And they didn't ship my order keep away! They fraud told me they would not send my order and not refund my money!!! And "Tim" is a very bad customer representative. He lied to me, cheated me and stole my money. Stay away from this store !! I never recommend it.
High end products, great verity to choose from at affordable price & customer service is just superb!. super fast delivery. I'm Extremely pleased with "Video pro". How they handle business is simply great!! . Thanks Guys!
VideoPro came through and I will trust them once more
Story time: (this is a positive review, I promise)
Last year I purchased a Sony A73 and a 70-200 f4 via their eBay store. It was a horrible mess as their communication with me was just atrocious. I had to return the camera as it was faulty and they didn't ship the lens properly, then they almost lost my return because they didn't check my address and sent it to an old address where I don't work/live anymore.
In short, I kicked up a stink because the issue caused disruption to my work and I had to drive across state to collect my package from ...a courier who refused to resend the package to my new address. They eventually pulled through and compensated me handsomely and no issues since. I made a few ghost purchases to see if I just got unlucky and things went well. The manager of the online store was frustrated with me I'm sure but he didn't have to bend to my complaint but they tried to keep me happy and I applaud them for it. After a year, I decided to give them a good review and I can recommend them once more. They really tried, and I know I can be a hard customer to deal with because Im the kind of person that will write everything down. I gave them a hard time because of how badly they messed up but they fixed it. I plan on making more purchases from them using my main account (no more ghost purchases) because they earned my trust back and will keep recommending them because I have had several great experiences before and after this horrible incident that I sat on for a year.
Sound knowledge of product unbeatable price
Best prices on televisions, Harvey Norman told me that they could not beat Video Pros prices. Also free delivery. The extended warranty price is half that of major retailers. Also staff are very friendly
Was initially suspicious but was a very positive experience
Originally was going to buy a discounted smart speaker from another retailer but missed the sale. Discovered this company through a Google search. Was initially concerned as their price was even cheaper than the other retailer's discount price. Ordered anyway and was very happy with quick delivery and quality of product.
Great company to deal with
Great company to deal with, I was impressed they didn't put their prices up with such demand during this pandemic, most others have. I will remember this. Thank you again.
Great prices and quick shipping
Ordered a few things from video pro lately and they have been really fast to arrive and they really great customer service. I would recommend to anyone looking to buy.
VideoPro Advertises a low price through Shopbot and a much higher price on their website... very annoying! Not sure who is at error here but I'm coming across this trick way too often.
Dishonest do not trust!! refuse to refund after proving goods not received
I did not receive an item and have proven it but they refuse to refund my money. Do not trust them. Staff in customer service are very poor with their communication. I made the store aware of the problem straight away. They replied with information that was clearly incorrect. I made them aware of this but they refused to refund even though I proved their photo of delivery was not my house. payed for it 28/12/2019 now 17/02/2020 still have my money!!
Great guys with a wealth of knowledge. You can trust their advice.
After comparing all the major retailers online, I found VideoPro had the best price on amplifiers and the biggest range of subwoofers. We headed in looking for some advice before making a firm decision. I instantly recognised the sales assistant Peter from another company that previously repaired my old sub! We were so happy to pick his brains, as we know from previous experience he is a full blown audiophile! We walked out with a package better than what we planned for in our price range, with the reassurance he wouldn't sell us anything with known issues.
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