??!
1 photo
VideoPro

VideoPro

3.5 from 79 reviews

Reviews

(39)
(9)
(3)
(7)
(21)
  • Product Quality
    3.6 (10)
  • Return Claim MadeYes (0) · No (9)
  • Shipping
    2.2 (9)
  • Warranty Claim MadeYes (2) · No (11)


  • Verified customer

Dishonest do not trust!! refuse to refund after proving goods not received

published

I did not receive an item and have proven it but they refuse to refund my money. Do not trust them. Staff in customer service are very poor with their communication. I made the store aware of the problem straight away. They replied with information that was clearly incorrect. I made them aware of this but they refused to refund even though I proved their photo of delivery was not my house. payed for it 28/12/2019 now 17/02/2020 still have my money!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
VideoPro
Videopro S.VideoPro
Helen
Helen

Chad W.

Chad W.South East Queensland, QLD

Great guys with a wealth of knowledge. You can trust their advice.

published

After comparing all the major retailers online, I found VideoPro had the best price on amplifiers and the biggest range of subwoofers. We headed in looking for some advice before making a firm decision. I instantly recognised the sales assistant Peter from another company that previously repaired my old sub! We were so happy to pick his brains, as we know from previous experience he is a full blown audiophile! We walked out with a package better than what we planned for in our price range, with the reassurance he wouldn't sell us anything with known issues.

Product Quality
Warranty Claim MadeNo
Product PurchasedDenon AVC-X8500H

Travis

TravisSydney, NSW

Misleading website info. Failed delivery.

published

I've ordered from Videopro a few times so thought I could trust them with buying an 'in stock' item 7 days out of requiring it. Turns out it wasn't in stock, and then their delivery service had the item stuck in transit for days. I missed my deadline.

Shipping
Warranty Claim MadeNo
Product PurchasedBlackmagic Design ATEM Mini
sskanth

sskanthGreater Melbourne (Inner), VIC

  • 5 reviews
  • Verified customer

Very good seller with lowest prices

published

I bought a LG SL5Y sound bar from their eBay store. It arrived early then the time mentioned in eBay and the price is the cheapest compared to all stores in Australia. Within 2 weeks of buying the item the price has been reduced, when I have contacted the seller he has refunded the difference.
I will recommend this seller and will buy items from this store in future as well.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Rob

RobHobart, TAS

  • 2 reviews

Beware On-Line ordering

published

Order Panasonic 4k Player from VIDEOPRO largely based on delivery would meet an unmovable deadline.
Due to issue with miss sort by Aust Post delivery was going to push out beyond deadline.
While VIDEOPRO has no control over Aust Post there was enough time to resolve this with Express shipment of replacement but VIDEOPRO was unwill to resolve the customer's inconvenience. The only option left to the customer was to cancel the order. Never again!

Shipping
Warranty Claim MadeNo

Leo Pepi

Leo PepiCanberra 2600, ACT

  • 12 reviews
  • Verified customer

VP has serious stock inaccuracies and delivery issues - I had to escalate to management to get properly compensated.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSony Alpha A7 III
See all answers
2 comments
VideoPro
Videopro S.VideoPro

Hi Leonil, we appreciate the feedback and sorry to hear you have had this experience. Please know we are trying to resolve the issue and doing everything we can to help you in this situation. Please contact us if you have any further inquires.

Leo Pepi
Leo Pepi

I am happy to modify my review as soon as things are resolved efficiently. Currently I am still in the dark with how my orders are progressing.


Bradley S.

Bradley S.Greater Melbourne (Metropolitan), VIC

Great service

published

I ordered a Sony A7III via their eBay listing as eBay had a discount code going. Found out a day or two later that Videopro had discounted this item a further 10%, messaged them about it and they refunded me the difference, which was amazing.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony Alpha A7 III
See all answers

  • Verified customer

DO NOT buy from them. They DO NOT honour warranty

published
Product Quality
Shipping
Warranty Claim MadeYes
Product PurchasedLG OLED C7T Series
See all answers

Jeff

JeffSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Great AV Receiver

published

Just purchased a Pioneer VSX-LX303 AV Receiver and couldn't be happier. Wasn't the most expensive one available but it is awesome. The auto set up feature made installation easy and it can even calibrate your surround sound. Service at VideoPro Carindale was great and the price was super competitive.
Did a lot of research prior to purchase and highly recommend this unit and also the customer service and advice from VideoPro.

Russell C.

Russell C.South East Queensland, QLD

  • 2 reviews
  • Verified customer

Service Above & Beyond

published

In this day and age, it was refreshing to encounter such a professional and thorough retailer. From start to finish, communication was outstanding, and their reaction to a slight issue, was far beyond my expectations. Obviously a well trained team, with common objectives revolving around customer service and making the little things count! Thank you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Great Service, Worst delivery

published

Ordered a Tv from video pro and it was easy. I was told it will be delivered within 1-2 business days. After 2 days and nothing. On the third day I called TNT to follow up on my delivery, they told me that they tried to deliver on the second day but they could not find my address and yes I did put my correct address the lady on the phone confirmed it. I'm furious how they did not even try to contact me. 4th day and stiill waiting. If I knew videopro uses tnt as their courier I would have been just happy to pick it up in their store.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Kerwin E.

Kerwin E.South East Queensland, QLD

Amazing customer service

published

I bought a Bose QC35 1 from them, a day later they called me and said the headset was out of stock. Then they offered me an upgrade to Bose QC 2 for free. Very happy with quick resolution and delivery. Will definitely buying tech needs with them in the future.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Mark

MarkCentral Queensland, QLD

Great service

published

Had great service. I ordered a JBL Extreme2 speaker and they were out of stock and I was told it would take a couple of weeks. Emailed and told them I needed it for a gift I got a prompt response from Cassandra and within six days it was on my doorstep. Very happy and would recommend.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Geoff

GeoffSydney, NSW

Terrible With Misleading Information

published

I ordered a rode microphone which was advertised as available on the product page of the online store at the time I placed the order. After I placed the order I was told they are out of stock and they will contact me when they have one to send. I paid extra $19 for priority handling and all I have seen is priority emails telling me to wait. I have requested a refund. Save yourself the headache and look elsewhere for your video and photography needs this is not a professional retailer. Possibly dropshipping from overseas by the way they justify long dispatch times but I can't confirm this.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Do not waste your money

published

Terrible customer service, very slow order and an expensive camera was threw in a post box without any bubble wrapping and sent the cheapest way. Once you swipe your card, they don't care about you.

Do not use them!! They dont deserve your money.

Slow order processing and wrong items sent.

published

Videopro has the best prices in town, but be aware, it's like purchasing from bad eBay seller. It is unclear is the product they sell in stock or even if it is advertised in stock, they don't have it. Prepare extra time to wait. After the wait, you may or may not receive the product you purchased. If you are looking at saving some money, prepare for a hassle.


Great Service

published

Bought a new set of Klipsch Speakers.
Brad at Carindale Did another Awesome Price.Always Great Service...
Hopefully will be back in the New Year.


iridealot

iridealotAU

  • 2 reviews
  • Verified customer

Fantastic Service - Can't believe how smooth my warranty went.

published

Super great to work with, helped me progress a warrant claim with Hisense and did all the chasing with them. Contacted me once they had confirmed store credit available, then provided a better than online price and included delivery to get the replacement TV to me.


ENgo

ENgoNSW

  • 13 reviews
  • 4 likes
  • Verified customer

Great customer service

published

I purchased a $500 ish product online with Videopro. The service team provided timely updates on my order. A competitor had a deal going for the same product before I received my order. Videopro made it work for me price wise, when they could technically refuse. Would buy again from Videopro with confidence.


Richard

RichardTEDDINGTON

  • Verified customer

Very happy

published

After initially sending the wrong item & having to return it, only to find my unit was temporarily out of stock, although still marked as in stock online, I found the price had reduced by $120. After 4 days, Web Admin despatched my unit via TNT Express (I live in rural Qld) & refunded $120 to my paypal ac. In the end I am very happy.


Page 1 of 4

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members and VideoPro representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.