VIPCars.com

Absolutely fantastic staff, I had just arrived in Brisbane Queensland on the 20th May to meet up with my daughter and unfortunately my phone too old for the network I found that out later in a phone shop, the staff especially Shannon tried to get my phone going but it wasn't happening so no satnav they phoned my daughter and printed out directions… Read more

to her house which was a hour away, to my delight Shannon upgraded my car so I had a bigger more comfortable ride, what a legend,will definitely be using them again, thank you VIPCars,

comme d habitude un excelent service avec notre aimable agente Hanan qui n epargne pas un seul effort pour rendre la location de voiture chez Drivo un plaisir. j ai discuté avec des personnes qui sont venu chercher leurs voitures de location ou les retourné, une seule phrase que j enttend de chez eux, un service a la hauteur de nos attentes et meme plus. merci Drivo et merci a Hanan. Show details

If everything at pick up goes well Bella did a great job Show details ·  1

Extremely Disappointed – Unfair Cancellation Policy and Lack of Compassion I had a profoundly disappointing experience with both VIP Cars and Europcar. I booked a rental on 5 June 2025 for pick-up on 7 June. Unfortunately, due to a sudden family… Read more

medical emergency, I had to cancel the booking on 6 June. I immediately called the Europcar number listed on the voucher as there was no other number listed to contact VIP cars, spoke with a staff member who confirmed the cancellation, and was assured I’d receive a refund within 24 hours.

Despite this, VIP Cars flatly refused to refund or even partially refund my payment. Their rigid cancellation policy doesn’t account for emergencies or circumstances outside a customer’s control. Worse still, multiple attempts to resolve the issue via email went ignored or were met with unhelpful responses. Europcar, although more responsive, ultimately pointed me back to VIP Cars—leaving me stuck in a loop with no accountability.

Under Australian Consumer Law, this treatment feels deeply unfair and out of step with expectations of basic consumer rights. I would strongly caution others against booking with VIP Cars and suggest reviewing rental providers that prioritize empathy and transparency.

Rented a car in Christchurch for 5 days in April 2026. Called the office from the airport and was collected by representative in about 15 mins and driven to the office about 15 mins away. After signing the paperwork I was given keys to a spotlessly… Read more ·  1

clean, Toyota Aqua hybrid, full of fuel. Once my phone was paired with the Apple Play / Android Auto system I was ready to go. Drove 300 KMs over the 5 days using 11 Litres of fuel. The car behaved perfectly. Upon return to the office the vehicle was checked and I was driven to the airport. The staff were friendly and helpful. A considerable financial saving when compared to renting from the better known companies. Highly recommended.

Bella is trying to correct a misspelling of my first name on car a rental voucher. She has been unable to do this from her end but has kindly reached out to the rental company. She said she would then email me. She was kind and considerate so fingers crossed

Booked online. Due to pick up vehicle in Kewdale office (just outside airport). Had a question regarding shuttle process from Perth domestic terminal to office. Once we arrive, we were advised to call everything fleet number for a shuttle vehicle to pick us up. On the surface it appears a lot cheaper than booking vehicle for an at terminal pick up. Customer Service was efficient and our questions were answered. Show details

I hired a car for travelling around Florida which was comfortable and easy to drive perfect for 7 people but should have got a bigger one to accommodate the luggage. customer service was very good and deposit was returned within a week. just wish they were at the airport which would have made returning easier Show details

Booked and paid for a car that was being advertised on their site and unfortunately they were not able to provide what they were advertising so not sure how that works - false advertising?

Scam company, please dint use them as they are not uk based, have taken our money and won't refund it. Took money fir a hire car which I was to pick up at 5pm, got there and it was closed. Very cheeky staff who were well versed on no help and no refund. Please please avoid and book directly through the car hore company as this has now cost us hundreds of pounds.

If I could give a lower rating I would. Do not do business with this company. They did not disclose all conditions or requirements concerning an airport car rental. I went to pick up the car and was not allowed to because I had used a debit card to… Read more

purchase the rental, but did not have a plane ticket in hand. As someone who does not travel a lot I was not aware of this requirement and could not get the vehicle. More than that, VIPCars would not refund my money. They basically took over $800 from me. None of the documents or emails that they sent ever disclosed the requirement to have a plane ticket in hand when renting using a debit card. Please do not rent from this company

They made my first car rental a really simple process, with clear information and lots of filters to narrow down what I was looking for. Everything was handled quickly and the vehicle I received was exactly as expected, with a straightforward pickup process. I had no issues during the rental period. Would definitely reuse them to get a competitive price for a rental vehicle Show details

They were brilliant! Easy and quick to check in, explained everything to us and we were upgraded to a brand new car which was a bonus! Very reasonable would definitely recommend

Booked 2 cars by mistake. Realised I had done it and contacted VIPcarsrental who put me through to a call handler. A few minutes later all resolved. What a relief. Brilliant service. Thank you

We use VIP every time we need to hire a car abroad. They are cheaper than going directly to the supplier, send all confirmation quickly, allow you to make any changes instantly and the whole process from start to finish is simple and easy. I would reccommend VIPCars to anyone looking hire a car abroad. Show details

perfect and fast help desk as i could not find my voucher to rent a car. I just gave the payment proof and in 1 minute i got the mail with all the details for my car.

I was really really happy with the service provided. It’s quick and easy to use. Bella Collins in the online chat was very helpful and I was impressed with their willingness to solve my issues and make sure I am satisfied. I had asked a lot of questions and Bella Collins made sure each question was answered clearly and correctly. The 24/7 online chat is a really helpful. Thank you once again! Show details ·  1

Experience in 2024 was excellent - with terms and costs clearly identified. This booking is equally as good. Trust the cat I collect at the airport is what I expect or exceeds that!! Show details ·  1

Used VIPCars to book a car rental. Was good value, very straightforward and it included all the costs within my quote so when i got to the rental office i could be confident in refusing their usual upselling efforts Show details ·  1

Got a very good mystery rental car deal through VIPCars - from Auckland airport using Europcar. Easy booking process and I was happy with a very good car picked up from the airport. Show details ·  1

Easy booking , very cheap , great 24/7 customer service . I spoke to Nash midnight time , he was very helpful and polite and helped me with the modification I needed . Thank you Show reply

Schnelle Profosyonele Abwicklung. Annahme und Abgabe, ohne überflüssige Fragen, neue Fahrzeuge, wischwasser war leer und reifendruck war bei allen Reifen zu niedrig.. Und den Kaution 150 Euro habe ich immer noch nicht zurück erhalten. Aber ich würde wieder bei ihnen Fahrzeuge mieten. Show details ·  1

I have used VIP Cars on several occasions when travelling to the UK. Booking is easy and prices always competitive. I have no comments about customer service since I have never needed to use them. When the car you receive matches what was booked, there is no need for further contact. Show details ·  1

Great experience with VIPCars.com. The booking process was simple, prices were competitive, and the customer service was helpful and responsive. Car pickup and return were smooth without any major issues. Overall, a reliable and stress-free rental experience. Highly recommended. Show reply