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Virgin Mobile Broadband

Virgin Mobile Broadband

1.7 from 178 reviews

See the Best Internet Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
9
4 star
21
3 star
5
2 star
7
1 star
136

Phil

PhilSouth East Queensland, QLD

  • 10 reviews
  • Verified customer

Good coverage and data

published

I have virgin mobile broadband and have used it in lots of areas throughout Queensland and Northern NSW and find the coverage to be excellent. More often than not it works better than other mainstream providers in my area. If I have any issues I have called them and most of the time they credit my account as compensation.

Value for Money
Transparency
Customer Service
Start DateFebruary 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

Bamixer

BamixerSydney Surrounds, NSW

  • 20 reviews
  • 17 likes

VM Broadband now forces ALL customers onto an automatic excess data upload plan instead of cutting o

published
Connection Type3G/4G Mobile Broadband
2 comments
Bamixer
Bamixer

I'm now following up with Dept Of Fair Trading since VM seem to be uninterested in this issue.

Bamixer
Bamixer
Ahmed

AhmedPerth

  • 5 reviews

Terrible

published

No reception inside my home, have to go outside to make and receive calls. Customer service is a nightmare! Mistake signing a contract with Virgin

Connection Type3G/4G Mobile Broadband
mims

mimscanberra

  • 3 reviews
  • 3 likes

good service

published

I have had an iphone 7 plus contract with Virgin for a year now and it has been great. It was so easy just to go in store and get the phone with no complications even though i had to change my number over from telstra. I found that the pricing was great coming from a students point of view and also the coverage is awesome!

Connection Type3G/4G Mobile Broadband

365GWA

365GWACanberra 2600, ACT

  • 22 reviews
  • Verified customer

Pity they are closing

published

After some bad experiences with competitors, I found Virgin Mobile. They're quote was really good, and the support they have through the app, online and calling was excellent. Their coverage was strong too.
Unfortunately they have decided to (or have been made to) stop operating and gave me a few months to research an alternate provider, and also arranged a similar quote with their parent company so I wasn't left out in the cold.
Virgin were really good , and I'd have been happy to stay with them, if they kept their doors open.
If they resume operation at any stage, I'll be keen to compare their services and return.

Connection Type3G/4G Mobile Broadband

Chiara

Chiara

  • 5 reviews
  • 1 like

good value

published

im on the promotion for 32 dollars a month with 20 gb and 500 dollars to call overseas and it all rolls over. Amazing

Connection Type3G/4G Mobile Broadband

A.Tha

A.ThaAU

  • 5 reviews

Great service

published

I get no interruptions and use it on my ipad as a backup and it's always reliable. Speeds are decent for the price. Would recommend 100%

Connection Type3G/4G Mobile Broadband

Lou

LouTasmania

  • 27 reviews

The best internet I could ask for.

published

The service cost $60/month and gave me a phone line (Australia wide) and unlimited internet usage. A sim card went into the side as was a plug for a desk phone. A 3 minutes set-up straight from the box. The system was password enabled at my request. Best of all, the service call center was in Australia!!! So good to speak with a local service center. I found the internet and phone system to be extremely reliable as long as it was plugged into the power point and the power was on. For it's value, it was the best available in my opinion.

Connection Type3G/4G Mobile Broadband
Thirsty Gecko

Thirsty GeckoAU

  • 8 reviews

Virgin Mobile Broadband Now Force Customers To Accept Extra Data When It’s Not Wanted

published
Connection Type3G/4G Mobile Broadband

Terrible cust service, slow or stop your service

published

When you are out of contract they slow your service down then stop completely. No internet and make it hard to ring out. When you ring to find out was is happening they tell you they don’t support that plan and they offer a more expensive plan. Might be a cheaper option at the beginning but you are better going with a more reputable carrier who looks after there customer and has good customer support.

Connection Type3G/4G Mobile Broadband

Jade007

Jade007Sydney

  • 12 reviews

Good Connection

published

We signed up for 12 months with Virgin Wi-fi 3 months ago and so far it have been good. We are in Sydney and use 3G network on 2 laptops and we have no issues. It is handy that any unused data can be rollover for next month's usage. Setup was easy, just visit a Virgin shop and it takes 10- 15 minutes, Good price too.

Connection Type3G/4G Mobile Broadband

S Tan

S TanMelbourne

  • 4 reviews
  • 1 like

Convenient and one of the cheaper mobile broadband plans around

published

Bought this a few years back as my housemate did not want to share a naked broadband plan. The price is much better compared to a lot of other broadband plans. Get a further discount by bundling my mobile phone plan to it. Haven't had issues with their customer service so far. Speed used to be ok although it has slowed down quite a bit in the last few weeks.

Connection Type3G/4G Mobile Broadband

Karine

KarineHughesdale

Broadband data disappears like magic

published

Reading a few reviews here and it seems i am not the only one experiencing this issue. I am on a 13gb plan with Virgin and over the last 2 months the 13gb have disappeared in a matter of days (5gb download/day) we only use the internet to check emails and social media at night. Customer service not able to give details of where data is going. Having serious doubts about the accuracy of data download information and will be cancelling this service.

Connection Type3G/4G Mobile Broadband

4g wireless internet crap

published

Between 6pm and 10pm the internet speed is terrible!! Latency is Horrible there tech support blame the speed on your end but the magical thing is how come the internet speed is good through the day then 1 it hit 6pm it's poor, fix your phone towers!!

Connection Type3G/4G Mobile Broadband
Jase

JaseCanberra

  • 11 reviews
  • 13 likes

Stay away.

published

When I first got on virgin mobile broadband, things weren't too bad. However, lately the customer service has been well below standard. They don't respond to online messages, and when you phone them, although I do get through quite quickly without have to be on hold for long, talking to their customer service reps on the phone is like talking to a 6 year old kid, under-skilled and can't help much. Recently I've cancelled my service (after facing a fair bit of resistance from them), and doubt I'll ever be going back. They wouldn't let my number be ported to different mobile broadband service either.

Connection Type3G/4G Mobile Broadband
lian

liangold coast

  • 2 reviews

Stay Out Of Virgin Mobile, 4 Days Waited For Sony Z5 Conection

published
Connection Type3G/4G Mobile Broadband

sucker

suckerdoonside

  • 4 reviews
  • 7 likes

Virgin 4g - I give it a 1G!

published

Virgin mobile internet is dead slow and not good value.

I had better speeds with my old Samsung S2 on 3g then I get on 4g with a Huawei gr3 in Sydney town. I have DSL at a remote bush property that has no mobile cover - equivalent to Virgin 4g in the city.

There ain't much point having all this data on your plan if you cant use it.

Drat I knew i should have signed on with Vodaphone or Aldi or Boost!

Connection Type3G/4G Mobile Broadband

Billy Monash

Billy MonashSydney

  • 6 reviews

Data disappears like magic.

published
Connection Type3G/4G Mobile Broadband
1 comment
Billy Monash
Billy Monash

Excellent suits me.

published

I have been using an optus Virgin 3g usb stick for about 6 years . I use a $99.00 365 day plan
and I have found this excellent

Connection Type3G/4G Mobile Broadband

Drop outs continuous.

published

The connection is really bad. Since the upgrade of the tower, the service is hopeless. I'm cancelling my 2 services today! 12 months of bad internet. It was better than Telstra originally.

Connection Type3G/4G Mobile Broadband

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Questions & Answers

Allan R.

Allan R.asked

I have a Virgin Mobile wireless broadband service and wondered what speed it typically operates on and how this compares to what is available on the NBN? I will of course soon have to switch, either to the NBN or another wireless mobile network, so I would like to be able to accurately compare the speeds available.

No answers

WalterWombat

WalterWombatasked

Is anyone else out there using Virgin 4g postpaid broadband service having problems with the Huawei MF920A wi_fi modem? Specifically the modem battery expanding after only a few months service, such that it can no
longer close the modem case? And the service starts to get slower and slower? What experience have others received when contacting Virgin support online or by telephone?

1 answer
Thirsty Gecko
Thirsty Gecko

We had that happen with the ZTE mobile modem. I understand it’s the lithium battery that can do that and some are more prone than others. Ours started doing it after about 9-10 months. By end of contract, we knew it needed replacing and upgraded to 60GB plan with new modem.

The Virgin modems shoud have warranty for 12 months so you shouldn’t have any issue getting a replacement as it’s a battery fault that you can’t fix or is repairable. Also, it happens through normal use.

I found Virgin’s support excellent as long as you go via their complaints department. Those guys are on the ball. It was a waste of time to do other avenues like online chat, but you can try it. We’ve been very happy with new service upgrade; getting very fast speeds in country area where snail’s pace was the norm.


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