Richard Branson profiteered from most vulnerable
Richard stole our trust and ran away with our money and left us for dogs to eat us. Stupid us got stung $15 late fees for years - run Richard run but you can’t hide from God. Inferior service keeps cutting out and no one to help. But keep getting charged for everything and anything. We need to take class action to make them stop profiteering from the vulnerable
- Verified customer
Good coverage and data
I have virgin mobile broadband and have used it in lots of areas throughout Queensland and Northern NSW and find the coverage to be excellent. More often than not it works better than other mainstream providers in my area. If I have any issues I have called them and most of the time they credit my account as compensation.
VM Broadband now forces ALL customers onto an automatic excess data upload plan instead of cutting o
I had been with this service for years, very happy with it. Until Dec 2017 they migrated everyone to a new plan that has automatic activation of extra data at EXHORBITANT cost. It used to just prevent access once my data limit was reached and I had the option to buy more data. Now it just buys more data without you even knowing about it and having no way to deactivate it! Shameful and disgusting practice of Optus to do this. Yes Optus own this brand name! I wasn't asked if I wanted this new plan it was decided by Optus to migrate everyone to it...without their consent. Currently trying to get these excess data charges removed as I had no warning and no way to know that I had exceeded my data download for the month and was having my account debited huge amounts in excess data charges. I have data on my phone plan which I would have used instead had I been made aware I was close to my limit for the month.
I have had an iphone 7 plus contract with Virgin for a year now and it has been great. It was so easy just to go in store and get the phone with no complications even though i had to change my number over from telstra. I found that the pricing was great coming from a students point of view and also the coverage is awesome!
- Verified customer
Pity they are closing
After some bad experiences with competitors, I found Virgin Mobile. They're quote was really good, and the support they have through the app, online and calling was excellent. Their coverage was strong too.
Unfortunately they have decided to (or have been made to) stop operating and gave me a few months to research an alternate provider, and also arranged a similar quote with their parent company so I wasn't left out in the cold.
Virgin were really good , and I'd have been happy to stay with them, if they kept their doors open.
If they resume operation at any stage, I'll be keen to compare their services and return.
The best internet I could ask for.
The service cost $60/month and gave me a phone line (Australia wide) and unlimited internet usage. A sim card went into the side as was a plug for a desk phone. A 3 minutes set-up straight from the box. The system was password enabled at my request. Best of all, the service call center was in Australia!!! So good to speak with a local service center. I found the internet and phone system to be extremely reliable as long as it was plugged into the power point and the power was on. For it's value, it was the best available in my opinion.
Virgin Mobile Broadband Now Force Customers To Accept Extra Data When It’s Not Wanted
UPDATE: (extra star added)
Although Virgin continues with their auto adding of unwanted data packs to their accounts, I must give credit to their customer service unit, which promptly contacted me and answered all questions well, plus refunded the charges for unwanted added data...KUDOS.
Also, Virgin's broadband services has improved greatly in the country area I live in. It's many times faster (at least 10x but probably much more) and with far fewer disconnections. For that alone, they're worth trying. I've been with TELSTRA, IINET, WESTN...ET (iinet), OPTUS, and several others. Currently, this Virgin mobile broadband service beats them all for value and connection easily, but there were major teething problems before the system upgrade. It's now far better than the ADSL2+ here where previously it was far worse. Credit where credit's due... Thank You VIRGIN!!! If you have issues with your Virgin account, I suggest contacting customer complaints direct as they seem good and can take action. The online chat was useless.
Terrible cust service, slow or stop your service
When you are out of contract they slow your service down then stop completely. No internet and make it hard to ring out. When you ring to find out was is happening they tell you they don’t support that plan and they offer a more expensive plan. Might be a cheaper option at the beginning but you are better going with a more reputable carrier who looks after there customer and has good customer support.
We signed up for 12 months with Virgin Wi-fi 3 months ago and so far it have been good. We are in Sydney and use 3G network on 2 laptops and we have no issues. It is handy that any unused data can be rollover for next month's usage. Setup was easy, just visit a Virgin shop and it takes 10- 15 minutes, Good price too.
Convenient and one of the cheaper mobile broadband plans around
Bought this a few years back as my housemate did not want to share a naked broadband plan. The price is much better compared to a lot of other broadband plans. Get a further discount by bundling my mobile phone plan to it. Haven't had issues with their customer service so far. Speed used to be ok although it has slowed down quite a bit in the last few weeks.
Broadband data disappears like magic
Reading a few reviews here and it seems i am not the only one experiencing this issue. I am on a 13gb plan with Virgin and over the last 2 months the 13gb have disappeared in a matter of days (5gb download/day) we only use the internet to check emails and social media at night. Customer service not able to give details of where data is going. Having serious doubts about the accuracy of data download information and will be cancelling this service.
4g wireless internet crap
Between 6pm and 10pm the internet speed is terrible!! Latency is Horrible there tech support blame the speed on your end but the magical thing is how come the internet speed is good through the day then 1 it hit 6pm it's poor, fix your phone towers!!
When I first got on virgin mobile broadband, things weren't too bad. However, lately the customer service has been well below standard. They don't respond to online messages, and when you phone them, although I do get through quite quickly without have to be on hold for long, talking to their customer service reps on the phone is like talking to a 6 year old kid, under-skilled and can't help much. Recently I've cancelled my service (after facing a fair bit of resistance from them), and doubt I'll ever be going back. They wouldn't let my number be ported to different mobile broadband service either.
Stay Out Of Virgin Mobile, 4 Days Waited For Sony Z5 Conection
What a joke, 4 days waited to get my Sony Z5 connection, it is absolutely ridiculous nightmare,
I have been loyal with virgin Mobile for complete 4 years, last Friday, just upgrade to another 2 years contract.
Virgin has a big problem switching the existing service to the new phone, Sony Xperia z5, this has become unimaginable consequences, NO SERVICE FOR 4 DAYS, the wait is still on.
Just too much stress to deal with VIRGIN MOBILE.
ROBINA AREA, QLD
Virgin 4g - I give it a 1G!
Virgin mobile internet is dead slow and not good value.
I had better speeds with my old Samsung S2 on 3g then I get on 4g with a Huawei gr3 in Sydney town. I have DSL at a remote bush property that has no mobile cover - equivalent to Virgin 4g in the city.
There ain't much point having all this data on your plan if you cant use it.
Drat I knew i should have signed on with Vodaphone or Aldi or Boost!
Data disappears like magic.
I have USB Mobile broadband. On Christmas day I was busy cooking and celebrating with my family and friends. The modem and computer were turned of .
On Boxing day we went out most of the day and again everything was turned of. I am the only one in my house that uses the internet. I also have passwords on everything.
But when I went to sign on this morning I found that 5.5gb of data had been used. I phoned Virgin and after some language difficulties, the data usage was explained as that there is someone in my house is using my broadband. Not ...
Questions & Answers
I have a Virgin Mobile wireless broadband service and wondered what speed it typically operates on and how this compares to what is available on the NBN? I will of course soon have to switch, either to the NBN or another wireless mobile network, so I would like to be able to accurately compare the speeds available.
Is anyone else out there using Virgin 4g postpaid broadband service having problems with the Huawei MF920A wi_fi modem? Specifically the modem battery expanding after only a few months service, such that it can no
longer close the modem case? And the service starts to get slower and slower? What experience have others received when contacting Virgin support online or by telephone?
We had that happen with the ZTE mobile modem. I understand it’s the lithium battery that can do that and some are more prone than others. Ours started doing it after about 9-10 months. By end of contract, we knew it needed replacing and upgraded to 60GB plan with new modem.
The Virgin modems shoud have warranty for 12 months so you shouldn’t have any issue getting a replacement as it’s a battery fault that you can’t fix or is repairable. Also, it happens through normal use.
I found Virgin’s support excellent as long as you go via their complaints department. Those guys are on the ball. It was a waste of time to do other avenues like online chat, but you can try it. We’ve been very happy with new service upgrade; getting very fast speeds in country area where snail’s pace was the norm.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.