Trip Cancellation Due to Medical Issue
My wife and I booked a trip to the Maldivies/Singapore but a week before the trip my wife had a medical issue and we had to cancel the trip. I have to say after reading reviews after cancelling the trip I was really concerned with my claim but Virgin Money Travel Insurance was excellent. Once I submitted my claim I received an email saying I will be contacted within 10 business days which was exactly 10 days asking for a GP medical report. I submitted the report and received another email saying they would get back to me in 10 business days wh...ich was a phone call exactly 10 days confirming my refund was approved and I would receive it in 2 business days which was received as stated. The entire process was very professional. I would definately use Virgin Money again.
Take out insurance before you purchase flight and accomodation
I had to cancel my trip to USA due to medical reasons. I submitted my claim only to find out that anything I purchased prior to taking out insurance was not covered. Getting my money back after the date of insurance was easy however the case manager never answered my calls or emails. Communication is poor.
Do not purchase this insurance
After being delayed in nz because plane had mechanical issues which put us 24 hrs behind schedule,we missed out connecting flights,then it cost $1600 for new flights in which virgin refused to cover any cost
Load of Crap, Don’t purchase, Fraud
Car broken into, the window sill was ripped of but this isn’t classified as forced entry.
It happened roughly between 20.30-21.30
They claim it was out of daylight hours
Because on record sunset was at 20.26 that day.
This is complete fraud and worst travel insurance ever!
Requested a claim for overseas theft, and the Virgin travel insurance clearly declined without providing any valid reason. Seriously would not trust Virgin travel insurance or even recommend it to anyone. These people are just simply ripping people off in the name of travel insurance. I thought that even though I lost my luggage wroth $5k, I would still be able to rely on Virgin travel insurance, however i was clearly wrong. Virgin travel insurance is not worth it, I would recommend using other trustworthy travel insurance.
Application process great and good coverage
Awesome application process - could do it in 2 minutes and very competitive pricing. I used the insurance for my trip to Europe because I wasn't covered under the credit card insurance.
Rubbish! Will hide behind 73 pages of terms!
Do not use these people for travel insurance! they will hide behind 73 PAGES of terms and find something in those 73 pages to deny your claim and say you should have read every single one of those pages and tried to think of every possible outcome that may happen to you when travelling. used them once and will never ever use them again and would strongly recommend no one does. if you have any family member in particular over 84 then DO NOT USE THEM
Waste of money
Had a massive nose bleed which required A&E treatment in Spain. This caused us to miss our return flights. Tried to claim the cost of extra flights to be told it wasn't covered. I used Virgin as a big name company over cheaper options. Total rubbish & a waste of money!!
Got travel insurance for myself, partner and daughter. Had our camera stolen in Thailand, made a claim and lots of hidden fees came out. Fees of "wear and tear" "making a claim over £150".
Altogether we claimed for $650AUD and had all the receipts and paperwork. We will receive a refund of $200.
AVOID THESE SCAMMERS
I had my insurance claim through Virgin who harassed me so bad & victimized I went to the Ombudsman and reported them for Bullying.
Please go through a bank or your travel agent.
l still am out of pocket well over $3,0000
HIGHLY RECOMMENDED, VIRGIN/ ALLIANZ GLOBAL SERVICE WAS EXCELLENT.
The policy pricing was very competitive, even when adding a pre existing medical condition. The online policy was user friendly, questions were straightforward and easily answered. Telephone Customer Service was also friendly and helpful for any follow up questions.
We were devastated when due to a health issue we had to cancel our holiday 9 days before we were to leave for Canada . The service we received from Allianz Global was impeccable. We received a text message acknowledging receipt of our claim 2 business days after mailing. We receiv...
Worst travel insurance I have ever been on!
First of all the company overcharged my account for my policy, then when I called to fix it they blamed me like it was my fault. Secondly I tried to make a claim for $120, I provided all the relevant information and they denied it. Mind you the insurance was about $470 so they still made money. The customer service people were bad, but the claims people....
Stay away from Allianz
Bought this Insurance to travel to Europe and the US in 2015. Due to Delta flight delays in Las Vegas, we missed our connecting flights from Los Angeles to OZ, We were re-booked on another flight the next day out of L.A. but due to the delays we also missed our flight from Melbourne to Townsville. It was a very painful and stressful process that went on for about 3months (we kept persisting) before they reimbursed our flight from Melbourne to Townsville. Basically, the work that Allianz should be doing (contacting Delta for confirmations and de...lay reasons) - we had to do ourselves, as Allianz steadily refused to reimburse us. We had to contact Delta in the US several times and get them to actually put down in writing what the flight delays were caused by and that none of it was our fault. Even the staff at Delta found the requests ridiculous. We travel extensively around the world (6 times in the last 7 years). It was our first claim. NEVER again Allianz AND please read your policy before you commit to buy travel insurance. Virgin Money should look for another underwriter.
Easy, great customer service and quick responses
Great value insurance. I purchased an annual gold cover. I lost my glasses on one overseas trip and the whole process for claiming was easy, quick and on the whole, a pleasant experience. I found the customer service to be consistently great. Wouldn't think twice about using them in the future.
Worst Underwriter (Allianz) And Insurer In 30 Years.
Paid $100 for a duo comprehensive policy for a trip to Singapore & Hong Kong which seemed excellent value. As it was Virgin, with what I perceived as an honourable brand, entered into this contract with some good faith given their reputation. Wrong. Big mistake. The PDS seemed reasonable, skim read and the most critical component for us was medical cover which seemed sound cover. Also contents cover was important to us as we travel with valuable camera lenses and again, the PDS (and consultant) advised we would be covered $1k per item. Outcome:...a rare German camera lens RRP$1,000 only available from retailers outside Western Australia Allianz as underwriter determined "in good faith" they would pay out $300 on it - a 70% reduction on replacement cost less the $250 excess, left me with $50 to replace a lost $1,000 camera lens. The lens was purchased privately, and although I did not get a paper receipt or letter of transfer of ownership I sent them photos of the original box and the warranty card WITH MY NAME ON IT. They argued that doesn't prove I paid for it. I explained it is highly unlikely I found this box on the street, or obtained it from a store in WA given no store stocks this hard to find expensive lens. The second lens that was lost was an inexpensive canon lens RRP$199 - they paid out $121.88 for that "applying depreciation" to the market value. When enquiring about the policy on the phone, both consultants implied "we will replace to the market value" and I don't see within the contract where they explicitly state they can apply depreciation and in what circumstances. No doubt there will be a legal loophole where they can however it is fundamentally WRONG that their sales team mislead and misrepresent. As others have mentioned, their turn around time to process is woeful. 15 working days to look at it. Then if they want further info, another 15 working days. Then, if you want to appeal their decision/make a formal complaint, another 15 working days. Then, if you aren't happy with that outcome (as the position likely will remain unchanged) you can have it reviewed by an "independent review officer" which - you guessed it- takes a further 15 working days. So you are looking at 2.5 months in time before you can escalate to the Ombudsman. Bear this in mind before entering into a contract with Virgin Money & Allianz.
The absolute worst.
I was robbed in New York and had purchased a COMPREHENSIVE policy prior to my trip. I am still trying to get my claim processed 3 weeks after the incident, all i get is reason after reason why they are unable to process the claim. DO NOT PURCHASE insurance from this company. I have purchased policy's from other organisations and have claimed in the past, all Virgin/ALLIANZ care about is finding a loophole to deny your claim. When I told them I was robbed their first reaction was to say that I may have been negligent. Horrible.
According to Allianz "Complimentary" basically means no cover. WATCH OUT
My advice is to purchase travel insurance outside of what is offered.
My partner and I flew from Australia to Vegas for a conference via Fiji & LAX. When we landed at LAX there were enormous delays (over 3 hours to get out of the airport) and therefore we missed our connecting flight. The airport itself was badly staffed, there was a lot of press about it following this day.
To purchase another ticket from LA to Vegas, cost A$650 for both of us, with Virgin mind you!
I called to make a claim (which I've done before with other paid insuranc...es and had no problem), the Alliance rep said it wasn't a natural disaster so I was not covered at all. Allianz said to me that because the insurance is complimentary that the level of cover is extremely low. Long story short, don't rely on this insurance whatsoever, it's basically a scam.
did they cover me or not?
My husband is the primary card holder and asked would I be covered if I traveled without him - they said yes. When I rang and asked the same question they said I was not covered as I was not traveling with him. I have no idea what is right but I do not trust this insurer at all.
The worst travel insurance you could get.
Made me feel like i was a criminal for claiming while i was in hospital for 5 days in Thailand. They will look for any possible way to get out of paying by asking you hundreds of questions and getting all your medical records from your doctor at home. I don't know how food poisoning could be a pre-existing medical condition but they tried anyway! Then they told me they had spoken to the hospital and they would be paying the bill in full directly to them but then the hospital wouldn't let me leave without paying them in full. Save yourself the trouble and use a different company. If only i had read the other reviews before going with virgin...
I made a claim after a theft. The questions the insurance asked made me feel like I was the guilty one instead of the victim.
The time to process the claim is just not acceptable. I highly not recommend this company.
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||74 years old||74 years old||74 years old||74 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Unlimited|
|Accidental Death||$15,000||Not Included||Not Included||$15,000|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||$3,000||Not Included||Not Included||$3,000|
|Hospital Cash Allowance||Not Included||Not Included||Not Included||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||Not Included||Not Included||Not Included||Not Included|
|Permanent Disability||$15,000||Not Included||Not Included||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||$250||Not Included||Not Included||$250|
|Delayed Luggage||$500||$250||Not Included||$500|
|Credit Card Fraud||$5,000||Not Included||Not Included||$5,000|
|Travel Documents / Passport||$5,000||Not Included||Not Included||$5,000|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)|
|Luggage & Personal Effects||$10,000||$5,000||Not Included||$10,000|
|Rental Vehicle Excess||Optional Extra||Not Included||Not Included||Optional Extra|
|Motorbike / Moped Coverage||Included up to 250cc||Included up to 250cc||Included up to 250cc||Included up to 250cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Not Included||Not Included||Optional Extra|
|Adventure||Optional Extra||Not Included||Not Included||Optional Extra|
|Snow / Ski||Optional Extra||Not Included||Not Included||Optional Extra|
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