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Horrible Customer Service, never received order
Placed order on 11th June. Received confirmation email with a wrong delivery address. Spoke to live agent who updated/corrected address. Paid for 3 day delivery as it was an ugent requirement for my business. Order was supposed to arrive on the 17th June. When it didn't I checked the order status which said 'complete'. I called in and they advised the order was never produced as the delivery address on the system is incorrect. After I assured them it is correct as it is my address and has been for 4 years (they argued it was wrong?..) they said...they can provide a refund and start the order again. So on their side they said the error was my address which was in there since day 1, after 6 days they never called to advise an issue, just waited for me to call in once my order never arrived. I lost $5000 in business due to this.
Horrible customer service
Horrible service. I paid for fast delivery( 5-7 business days), it’s been more than 2 weeks already, I didn’t get my order and when I called them, I was informed that they lost my order and I would have to wait more than 20 days to get my products delivered.
so far so good
I have used Vista print for basic jobs on and off, such as business cards. Each time they produced what i had ordered and delivered within their advertised time frame. I plan to continue to use them.
Good pricing, and quality ok.
'Poor delivery times
Ordered two flag stands which should be standard stock items. Delivery times said 9-11 business days which I was OK with. When I received the invoice I was informed it would take approx 1 month to deliver. Last time I use VistaPrint.
Honestly better than expected
Despite the poor reviews, I bit the bullet and ordered some business cards. I fully customised the business cards to make them into earring cards as Vistaprint is way cheaper than the likes of Zazzle, etc.
Was worried about the quality, but I've flicked through all 250 cards that came and I'm honestly suprised at how good they are. Some edges need a little cleaning from when they were cut but otherwise they're all good. All the lines and writing are clean (no bleeding) and the colours are good. Standard cardstock is also thick enough so you don't have to waste money on premium cardstock.
Will certainly be buying more for my business in the future. Just have to now poke holes into 250 cards, oh joy!
Vista print is processing online payments but not delivering the product ie website design.
After 1.5hrs on the phone 3 people and only solution was purchase another one then hope it works.
I even opened a separate account In not full name new email address and it even linked my accounts how us the question.
Are they selling our information also.
Dont use they have become crap worst service in over 10 years as a customer
Excellent quality, super fast delivery but no friendly with the environment.
Order 20 standard posters and came in three large boxes, each poster individually wrapped with a huge amount of paper and air inflated plastic everywhere. Maybe all that wrapping for delicated products is needed but for a simple posters is exaggerated. Should consider the environment better.
Apart of that extremely happy with quality, service and specially delivery with Austpost super fast.
ordered a photo book, which came early, noticed that the quality of the paper was not as good as my other 8 books...just made a comment about this to them which was swiftly looked into and fixed up...it was great service and i am very pleased with the outcome...will use them again definitely
Appalling Service - do not touch with a barge pole!
Have hosted our charity website and email hosting with vistaprint for over 10years, it’s not been without challenges but you get what you pay for I guess. This weekend they (without notice) cancelled our account so we have no access to emails and we’ve lost all website content. Of course with it being the weekend there’s no support. If you value your business please use an alternative service provider who values you.
Just received my order. Absolutely delighted. Received in super quick time (2 days). I'm stoked as these are for 70th birthday pressies. Absolutely recommend Vista print. I'll be back.
Thankyou . I'm sure everyone will live them
Had some issues, but Vista solved it very fast and unexpected credit was given due to the issue. Can not get mad. Highly recommended, still using vista and its still great.
Do not deliver to Po Box like it use to.
I love Vista print. I have been using them for years. But lately, my last order was not allowed to be delivered to my PO BOX like they use to. No signature required. This is not safe as many come in and out of the building.
I took the design services. It used to be easy to communicate back but they now use no reply email. I used chat but, they can't help and has to revert back to the team. If you are in a hurry, it's not the way to go.
Otherwise, I like Vista print.
Company has no Integrity
My order up until 2 hours ago told me that my delivery date was today then at 5:57pm I received an email telling me that my card order had to be cancelled and recreated due to a system error.
They offered me a refund and the cards to be reprinted but now I am without cards for the weekend at a Home Auction. I appreciate the free cards, but to be honest not having business cards this weekend pales in comparison.
I just feel so let down and sad that I trusted their word and they have left me in the dark without notice and chose to advise me th...at they had a problem on the DAY I was meant to take delivery.... For a business that claims to support businesses and understand business I feel competetly misunderstood and let down. As a real estate agent, I need a company to stand behnd their product and promises. Vistaprint isnt that company to me anymore.
Disgusting - If I Could Leave No Stars, I Would
I received the normal 20% OFF YOUR NEXT PURCHASE card, which expires end of December 2021. So I went back to purchase and VISTAPRINT refused to honour the discount, using an excuse : "the website is changing". Customer service refused to assist
Forget your discount codes because vistaprint refuses to honour them
I highly recommend Vistaprint. Quick delivery, excellent customer service and good product. I had a problem with one of my orders and I am really happy with the way they have solved it.
Questions & Answers
Has anyone had problems having to repeat any processes when uploading images and selecting products?
Yes, I am trying to order a XL Photobook at present - 36 Page - on uploading - always stops with errors.
I have had 2x report screens come up to send the error message via their automated error reporting.
Have tried multiple times at present - 7 - with no luck to get this order to the payment screen.
On Sunday, 2 days ago, I did order a Large Photobook - took multiple times, but did get the order through.
And my Brother in-law - never has issues, who orders a quite a few photobooks..
So I will persist..
can not upload photos , tried with different company, nothing wrong with the photos or format/ anyone else experienced that?
Do their Wedding Albums look classy and is it easy to produce?
Yes but the book is poorly put together. After two days the glossy pages crack at the spine and now you see a white line where the page is tearing away. I expect soon the pages will fall out. I do a lot of books and pay a high price and note the spine is not robust even for a 26 page book
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