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Was perfect until optus bought it.
Optus deliberately driving into the ground because they don't offer the same value contracts that they bought. 3 years happy with vividwireless, 3 months under optus; I'm off to Telstra.
Its a niche product- will work great for some, not well for others
I have had vivid for over a year now and can I say I am relatively happy with my results. I had to get vivid as NBN was rolling out and we live semi-rural so wasn't going to cop a nasty adsl connection as we have a data heavy family. This family mainly streaming and does web surfing and a couple downloads here and there so its perfect for this scenario, reaching 10mbs on a good/clear day, and 4mbs on a bad/cloudy one. Belows are pros and cons that I found through my usage.
- Works for a streaming family, around 3/4 mark (avg 720p outcome...
Abysmal since Optus have announced they are taking over from Vivid Wireless.
Connectivity is their but the Optus network won’t even let a simple ping through.
I have tried many different locations in the house and we have a few Virgn mobiles in the house so the network is working but Optus are seemingly strangling Vivid deliberately to force clients across.
- Verified customer
Abysmal customer service, worse connectivity
Service drops out daily, goes down to 3mbps frequently. They are impossible to contact, Ive been trying to contact Vividwiress to cancel all day, no one answers the phone or replies to emails. No wonder theyre going out of business!
Painfully slow internet!
The connection was ridiculously slow, and we ended up hotspotting our mobile phones. Avoid at all costs, more worthwhile getting a larger data plan on your mobile phone! Constant dropouts, unable to stream anything in off-peak periods let alone on-peak, and was so slow that speedtest.net couldn't even load up!
Don’t even bother!
Horribly slow speeds, unable to watch ANY Netflix show or video on Facebook without it stopping/buffering. Using mobile data is so much more reliable. Absolute waste of money, don’t even bother!
It was good when I start internet with vividwireless. some time I having the problems but they fixed that when I called them but from last 3 days my internet became very slow and when called last time to vividwireless customer care she just waste my time didn't solve my problem. And the downloading speed was 3.22 mbps which is not enough streaming for my set top box. May be the optus going to take over this company that why optus start problem with there service so people can leave this company by their self. Or may be the customer care become lazy and they don't want do work for last sort time.
Happy to take money but when the owe me $199 they won't pay up. They made excuse that it bounced back so called up the bank and there is no evidence
Terrible Customer Service
By looking at most reviews from customers I can totally agree with them. I have been a valued customer with vivid wireless for 2 years. Since Christmas 2018 the service has been extremely slow. I called them then to say the service is very slow and dropping out, received a credit. I called today and advised them I’m moving onto NBN service. I had a very rude CSO Officer saying you need to pay your last bill. I advised him the service has been dropping out since Christmas a lot and would like a credit. He advised me that I should have called up ...and cannot provide me with a credit. He was completely rude and no empathy considering how long I’ve been a customer. Disgusting, will not recommend them to anyone I know, good luck Vivid you need to evaluate some of your staff......
Slow, Slow, Slow.....
Extremely slow download and upload speeds and at times unusable. Have been using for a while due to no phone line but would not recommend Vividwireless to anyone. Cannot believe there is still internet this slow. Can get better connections in remote areas of other countries!
Significant decline in speed over the last 2 years
I was happy with Vivid when we first signed up a couple of years back because we had poor Telstra ADSL speeds ( due to distance from exchange). But speeds have declined significantly in recent months while drop outs have increased dramatically. Service is now hardly worth having. NBN has just reached us and we’ll be back with Telstra within a week or two.
Pathetic performance. Not worth it.
The name does not reflect its performance. For those who are looking for home wireless broadband connection, be aware. I purchased the unlimited modem in October 2018 due to Telstra ADSL2+ outage in our area. The ADSL2+ and wireless broadband are the only options available in our area. NBN, no idea when it will be ready. For the first 3 or 4 weeks, performance was still acceptable that we could watch Netflix, surfing Internet and connect to work. Performance started to degrade afterward and became unbearable around Christmas time.
Bad first Wi-Fi through vividwireless
My experience is slow connection speeds using my laptop. It's high priced for disappointing wifi connectivity. They are quick to contact you if you have to pay a bill but slow at responding to queries about what you pay for. I'm glad Optus is taking over again. Bad first experience in paying for my own wifi! False advertising too. I paid $250 for a modem that was meant to be a Samsung. I received a Huewai. Not very happy.
Been a customer with vividwireless for around 2 years now. The internet speed has slowed markedly since signing on. Has been poor at best. Drops out all the time, sits on average around 1.0mbps.
Also after 2 years with them I missed 1 payment and they suspended my account within 24 hours without warning. I asked to have my account re activated with a payment scheduled for the following day and they refused.
Any company that works like that has 0 business morals. Safe to say that I will be moving on with a new provider within the next 24 hours.
- Verified customer
There is a reason Vividwireless is being 'phased out'
Like most others here, had a terrible experience with Optus here. There is a reason vividwireless is being phased out (shut down) by Optus. Our speeds were terrible, couldn't even use a word doc. When I called they tried to tell me it might be because someone in my street is using a baby monitor???????? If that was the case, no-one anywhere would be able to use vividwireless. Anyhow, luckily I have cancelled within 14 days, so have a full refund and as they are shutting down now, it hardly matters. I am mainly posting so that others are aware of how terrible the service is. Not one thing that was offered as part of the service was actually delivered.
- Verified customer
Horrible service and full of excuses
I was recommended vivid wireless as an alternative solution for internet in my area. As the best internet in my area is ADSL 1. When our family first used vivid wireless, the service was good twice as fast as our ADSL 1, getting download speeds of 2mb/s. However, this soon changed. We are lucky to even get 1mb/s now. What is worst, is that when I call customer service they don't seem to care always using the excuse, the wireless station is experiencing difficulties. I honestly feel it is impossible to have a modern day internet using household ...with the internet my family was provided. My daughter couldn't stream her university lecture if someone else was watching youtube, my son couldn't play games. No one could use the internet if someone else was using it. Would not recommend to my worst enemy...
Internet is still pretty fast, reliable- Happy Customer
I joined vividwireless about 6 months ago, because there were no NBN in our area. The setup process was quite simple for us. I bought a modem from The Optus store outright. The process to set it up took less than 10 minutes and were simple and straightforward. The internet is still pretty fast, reliable and offers good customer service too. There was not even a single downtime.
If you are looking for a month's bill free, don't forget to use this code: [details removed].
This is a great option if you're not happy with your service provider.
Perfect for renters!
This saved my life at my last rental. I moved in without checking if my granny flat had a telephone port and my work requires me to work from home. After moving in, I realised i didn’t have one and my landlord would not allow me to install one. Vivid provides the best price for the data package I’m on (200GB per month for $70). I have been able to work from home using VPN and I can go on a Netflix binge easily. I’ve had a few drop outs but nothing serious. I would say the same amount of drop outs if you had fixed internet. My connection is as r...eliable as ADSL+ used to be, I believe mobile broadband provides the same reliability and Vivid gives you the freedom to be on a month to month plan which is ideal for renters. I have moved twice this year and I was able to set up my internet connection in less than 5 minutes, all you need is a power point and you’re good to go.
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Questions & Answers
Address is 44 Gerrale Drv Willowvale We are up high on a hill with views to the coast. Just had ADSL disconnected as hopeless so looking at the unlimited 4g wireless option. I was wondering if we have a clear line of site to the coast, and my son does a lot of gaming online, will this be a good option? Mick [number remove]
Can anyone please tell me what coverage & download times are like in Devon Park, Adelaide?
You people should consider yourselves very lucky to have 1Mb /sec downloads. I live 5 km from Perth CBD and get no better than 0.4Mb / sec. Marginally faster than dial up in 1990.
Any reason why I shouldn't dump Vivid wireless?
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