Vline

What a terrible service. It took me like 5hs to get from Melbourne to shepparton. I could've walked and may have made it quicker. KEEP YOUR RAIL MAINTENCE UP TO DATE!

If I could give v/line less than 1 star I absolutely would. My wife was stuck on a train from Geelong to Melbourne for almost 5 hours. This is not new for this company. I travelled on vline for years and the breakdowns and delays have only gotten worse. Forget travelling if it’s 30° or more, the trains will just break down or at least the air con… Read more

will. Also you want a seat? Good luck, not enough services for that. So they’ll just let an overcrowded carriage suffer for up to 5 hours with mo compensation beside a returns fare. Thanks for my $5 back but it doesn’t change the face that I was 5 hours late for work, or missed an appointment, or lost my income. Useless company

The worst train line company I have ever experienced anywhere in the whole world. Constant cancellations without any warning, delays and constant excuses which is never once off situations it is always constant weekly and for a 1st world country the service is below 3rd world. This company must do better. You don’t help people get to their destination you put people out constantly and have people stranded in various places. Show details

Yesterday Tuesday I went Morwell train I was pleasantly surprised there was staff there on the platform helping anyone that needed help which I needed it was so great to see I would like to thank all staff members that helped me in my journey Show details

Tried to board the 8am Corowa to Shepparton VLine bus on Tuesday 28/07/2026 but was rudely brushed off after ‘Have you got a ticket?!’. I read on the VLine website that bookings are recommended but not mandatory. ‘Your supposed to book!’ After I… Read more

apologised, I get: ‘Are you getting cranky?’ This driver needs to get some manners. I’m a 80 year old ex National Serviceman. Never again.

9.40am Service from Bendigo to Melbourne. Bloody disgraceful. 3 carriages only. Full as soon as we left Bendigo. Pathetic organisation. School Holidays. Are you friggin kidding me. Wakeup to yourselves. Another Jacinta Allen stuff up. Such bad management.

These guys don't know how to run a schedule. Our trip on Friday July 24th blew out to over 2.5 hours. This would have taken 1.5 hours if I had driven. The temporary bus link would have had us waiting exposed in the rain for who knows how long. We Ubered home the next day rather than deal with the misery inflicted by V/Line. Show details

We booked the 7.35am direct train service from Broadmeadow to Albury for its quick 3hr travel time. It was cancelled 10min before departure and replaced with a "direct" coach service which arrived 20 minutes late. It was a black coach with no signage and was nice inside. The luggage area was already nearly full with bikes & other cargo though so… Read more

loading suitcases etc was a complete circus. The onboard toilet was unavailable as the driver couldn't find the toilet door key. We were told it was a direct service to Albury with no stops. "Do not board this bus unless you are disembarking in Albury." There was no further communication after this. We detoured through and made stops at Seymour, Wangaratta, Springhurst, Chiltern & Wodonga train stations. Any V/Line staff along the way were confused at best - at one stage asking all passengers travelling to Canberra to disembark, only to have them sit back down due to insufficient seating on the proposed transfer bus. Then our luggage was almost left at the Wodonga train station before I stopped the driver & asked him to put it back on the bus. Bus finally arrived in Albury 5hr after original departure time. I am grateful for a public transport service.... disappointing though given we had just returned from 3rd world countries where public transport was far superior to this.

Can’t book because travel is free. Get to train early, only to be displaced from seats because people who HAD BOOKED prior to March have reservations and paid seats. Too many passengers. Absolutely ZERO kudos to Vic Govt. for their initiative. I’ll drive or fly next time because the cluster#%&* that is travelling VLine is just not worth it. Show details

Never again, trains are way overloaded. I would stay off the country trains in Victoria at the moment. Standing room only if you don’t push way in or you will have to stand for hours. I don’t recommend travelling on the VLine trains during the free travel, its not worth the sardine can experience Show details

Such a bad experience. Got to the train station in plenty of time only to be told there will be a short delay . Coaches offered but they were not clear how long the train delays would be so we decided to wait for the train . We waited for one and half hours , standing in very cold conditions , no seating available. There was very little… Read more

communication in what was happening and the sound was so poor you could not catch what they were saying. Finally we boarded the train only to be told that the carriage we had boarded had no buffet. All carriages except carriage D had a buffet !!!. We could not access other buffets .My daughter and I have now not eaten or had anything to drink since 0800am in the morning . We are expected to arrive at our destination at 6pm. Communication soooo bad . Just a really terrible experience.

Wyndham Vale / Geelong trains are always late (literally always). These are nice trains, albeit very mediaeval diesel, but very very slow with insufficient intervals for a Megapolis like Melbourne, always late and often overcrowded. Despite new stables in Wyndham Vale, Vline still can't increase the frequency between Wyndham Vale and Melbourne to… Read more

allow for a better frequency and for all passengers to travel comfortably. Vline had very generous internal punctuality benchmarks, but even these are rarely met. It's like the service is from a couple centuries back. How at least trying to aspire and deliver on par with Japanese and German punctuality?!

The problem just gets worse and worse! Trying to catch a train to work and could not get on the train eventhough i catch the early train. It's fully packed! overcrowded! Especially on school holidays everyone going into the city. Lucky to get on the next train but about 40 other people could'nt get on. Solutions just add extra carriages and stop… Read more

allowing bikes and delivery bikes on train! Stops free public transport even if it benefits everyone! It will only adds to the problems.

Today I was left stranded by a conman who had me go to swan hill to collect a car I paid for It was a scam and I was left stranded with no way home. Then along came Peter in the vline coach. He was the most helpful person I have ever encountered. He was not only sympathetic but apologetic for the dilemma I found myself in. Swan Hill train… Read more

station was closed and I could not purchase a paper ticket. Peter stepped forward and said to me “what sort of human would I be if I left you here stranded” he helped me on board without a ticket. I even offered cash which he refused.

He absolutely brightened up what was left of my [Content Removed] day with a smile and a wink.

Management should be aware of the calibre of human being they employ.

Took a bus from Geelong to Ballarat assuming the bus was going all the way to ararat. I held in a long pee for 1.5 hours because i thought the driver would have a go at me based on his past aggressive behaviour. Waited till ballarat then used the toilet. He bursts in and tells me to get out while i am using the toilet. I feel completely violated.… Read more

He should be sacked for following reasons.

1: Passive aggressive behaviour with the assumption you are in the wrong before you are in the wrong.

2. Allowing Ballarat bag collectors to dump your expensive belongings on the ground assuiming they are someone elses (while you are still on the bus)

3. Very strict and passive policing remaining hostile.

4. Forcing you to place a regular backpack underneath the bus.

Paid seats, someone was in them. Track issues, train delayed by 1.5 hours. Old Korean lady playing videos on her phone at full volume, a child got on with his parent and is on his Ipad, again, at full volume. We were in the 'Quiet carriage.' Show details

Worse rail line (Traralgon-Southern Cross, VIC) ever seen in the entire globe. Frequent delays, slow service, always late and substandard seatings. Pathetic option to commute. Show details

This is the most disgraceful and despicable service ever in the history of transport, the lack of commitment to communication is astonishing, like most things in Victoria, it's absolutely broken. Just wish l could give no stars!!! Show details

Vline... I mean Australian train services are shocking. Charge a ridiculous amount for passengers to travel and barely make scheduled pickups. I know vline regularly runs a full service behind and cancels them all the time. That's what happens when your privatise things to people who don't care about their country..

Vline buses servicing the seymour to shepparton route. This is the afternoon coach connecting from the train on 20th Jan, 2026. The female driver was in a hurry. Passengers that are supposed to get off in Moroopna, did not get off the bus, as the driver drove off from the moroopna bus stop. Some passengers were just standing up from their seat,… Read more

but the lady driver must be blind, or did not see properly in the rear view mirror. These moroopna passengers had to get off in Shepparton. Not a very good service from the driver.

Purchased 2 train tickets travelling from Kerang, Vic to Southern cross station at 7.38 am on Monday January 12th. Without any announcement the Train was replaced by a Bus owned by a private company( not V.line). Upon Entering the bus, We noticed the filth, Cob Webs which was disgusting. It reminded us of the public transport in 3rd world Country… Read more

when We were travelling overseas. The curtain, seats, and overheads were not cleaned for a long time. The driver decided to turn on the air-conditioning at a temperature which was freezing and unbearable. We closed the vents above us but the cold air was coming from other area. 4 hours of hell ride. As a result my better half and myself got severe cold with massive headache.They gave me a number to call but I know it is useless as it goes to the deaf ears.the Victorian government is taking us for granted. See you at the next election

There's always something wrong on the Ballarat Vline service. Sadly I have to use the train daily! Its meant to be an express but moves slow, with no explanation as to what's going on! Guess Vline doesn't think their customers deserve to know the issue! So a 5.21pm service (which should be a 40min ride) might end up being a 5hr train ride!!! Show details

Screw you are o v/line between Melbourne to Geelong. More than half an hour late and still have to pay the fair. Most unreliable service of all. Screw you you screw morons! Show details

What a trash service v/line is. Half an hour late and still pretend it is nothing. We should not have to pay for the service if it is half an hour late. Not acceptable but only in Australia. This is bad but what can you do in Australia. Should get you money back. Show details