Vocus

Really cr*ppy experience so far. TPG has been bought by these jokers and when my cc details changed they sent a message saying that my bill was unpaid. I changed dd details on the system but they still charged me $10 for the PRIVILAGE of sending me a message to change my details. I would NEVER willingly join this bunch of money sucking jokes.

Called Vocus, as we had a hacker attempting to process credit card numbers via one of their IP addresses. I explained that we needed to capture the logs. Of course, he mentioned the privacy act, and I told him to trap the information, and I will get the police involved. Needless to say, he did nothing. So firstly, there is an IP address that has… Read more

been hacked and is part of their infrastructure. And they want to do nothing about it. If you are a business, I'd strongly suggest moving to another telecom provider, as Vocus has been compromised.

Exceedingly greedy. I was on a $60/mth NBN plan for years (low-usage). Then was told they would no longer service that plan, and bumped me up to a $70/mth plan, then increased the price to $74/mth and have now been told (with 2 weeks notice), that… Read more

it will go up to $77/mth. Oh, and a few months ago, they said we now have to pay in advance.

No increase in service quality - in fact it has decreased.

While the Filipino call centre staff are helpful, they have to face the ire of customers who hate being leeched off in the way the management of this company does. No respect for long-standing customers. No control over their steady price creep - they can get away with it because there's no public outcry and they're owned by a large consortium.

If the figures are correct, Voyage Australia, of which Vocus is a part, made $1.6bn in profit last year. And they claim the recent price increase is because of rising costs. What? That $1.6b profit couldn't absorb the cost?? No. Must keep that profit increasing indefinitely to keep the shareholders and mgmt happy. Customers - who are they?

Probably the WORST Telco you will ever come across – People whinge about Telstra well they are shinning stars in every aspect compared to Vocus. My company moved to fibre & telecommunications with Vocus February this year. Honestly they are below amateur. Fact 1 . We poted all phone numbers from Telstra to Vocus and the Vocus porting Team forgot to port our main business number, then tried to… Read more

blame everyone else. Thanks for the massive loss of revenue Vocus!

Fact 2. After two and a half months they are still making mistakes on their invoicing and cant seem to sort it out

Fact 3. I am missing equipment that they are billing me for and they know about it and still have done nothing after numerous complaints

Fact 4. Our account manager will not responds to less than 5% of our concerns

Fact 4. The clincher you cant even ring them even though they have an office 5km from me you just get a re corded message saying everyone is on calls ...what no receptionist?? with the thousands per month I pay you go hire one! or are you guys to busy taking complaints?

Fact 5. We were promised excellent support now when there`s a Vocus related issue from their managed switch I get invited to take a support ticket and they may deal with it sometime in the next week or so

Fact 6. My old service was Vocus ADSL for which they were suppose to cancel those services when we cut over to the new ones. I am now on my 4th monthly bill for the old service because they are to incompetent to cancel the old services and good luck trying to ring anyone about it either

Guys especially big business do yourself a favor and don`t listen to the sales pitch from Vocus. That`s all you will get and nothing else.

Amnet is awesome :D – Just wanted to right a quick review on Amnet. I churned my service over from Optus' $115 Unlimited Internet and Home Phone Bundle. First I ported my home phone number over to Telstra Homeline Budget and then once that was done I signed up for Amnet's $50 Unlimited Internet Bundle. Amnet uses iiNet for most of its enabled ports so I was put on one… Read more

of them. I haven't noticed any congestion with speeds staying steady at all times. My speeds are quite low, but with Optus my speeds were about 1.5Mbps Down and 0.6Mbps Up. My speeds are now 3.4Mbps Down and 0.85Mbps Up, nothing great but better than before. http://www.speedtest.net/my-result/462387892

But a while after I signed up I heard some noise on the line and called Telstra. They told me they could see the fault and fixed it the next day (no charge)! Speeds after line fault repair: 8.15Mbps Down and 0.88Mbps Up. Still nothing amazing but best fixed broadband service I have ever had at this address. There customer service is spectacular. All Australian and hold times are low (if you know when to call :D) I definitely recommend Amnet and hope it will stay like this for much longer.

Still going great after all these years – Since my previous review done on this website in 2008, I am still a very satisfied customer of Amnet after all these years. As another reviewer who is a long term Amnet customer had written, Amnet values their existing customers and their plans are great value for money. I have moved house in the last year and Amnet kept the process of rolling… Read more

over to the new place very smooth. Their technician turned up at the appointed time and did a thorough job where he even had to do an exterior connection. When this happened with Telstra many years ago, I was slugged a few hundred dollars for the technician to do this outside the house. Instead, Amnet included this as part of their free relocation service. Despite slower speeds at my new home (no fault of Amnet as it's due to the distance from the exchange), I am very satisfied with Amnet. Their customer support team is a huge incentive to stay on with this provider. They are always so very patient and don't try to intimidate with computer/technical jargon when helping with the issues presented. Keep it up Amnet...from yet another satisfied long term customer! Customer service is second to none. Great value for money plans.

I was initially disappointed with the company for not providing any guarantee or technical support for a modem that was just over a year old, and being told I had to purchase a new one. However, once I got a new modem, Ralph from technical support completely turned my experience around. Ralph is the man! He was incredibly knowledgeable and knew… Read more

exactly what he was doing. He patiently stayed on the line with me and helped resolve my issue, getting me connected back to the internet. His professionalism and expertise really stood out.

Thank you, Ralph – you’ve earned a well-deserved 5 stars from me!

Vocus is the worst I have experienced in 20 years – Worst service and support I have every experienced in business. Dealing with account managers who don't even respond to basic requests, impossible, messy and over complicated billing, overcharging for services already suspended, suspending services without notice after they have been paid. The list goes on, Vocus is a joke if you take your business seriously STAY AWAY they will sink you.

A few hiccups, but great product – Our business needed an upgrade for our internet connection. I had contacted a fair few fiber providers. Vocus came to the price party and gave us premium Telstra 1000/1000 fiber for a really good price. We had a month or two of hiccups and delivery issues, but the problems were weeded out and we now have a really good connection here that will… Read more

be the basis of of a lot of our expansion in the future. Mt tip: get another IT professional to act as your line of communication to them. All in all, I'd recommend people use Vocus, but be prepared for some hiccups as their after sales service is quite average with no service call outs. Our sales guy has always been great, though. He's handled a lot of the issues himself. Our usual speeds during tests (during business hours) are usually around the 950/950 mark.

Worst Telco EVER – I moved all of my business to Vocus in 2016. I agreed to go with them if they offered me an included call package. The sales guy promised me that the call package was just about to be released. This never eventuated. Over 3 years they cut my customer incoming calls off, told me that there SBC failed, and it was only related to my services. … Read more

They lie, and when you complain it goes nowhere.

They have a bunch ex Commander/M2 management and staff who have brought their porr level of support to Vocus.

I complained and complained, but no one was adult enough to fix the issue.

STAY AWAY

Massive loss of business and revenue thanks to you clowns.

Bad service – This company has rang my private land line twice. Once at 5 am and then at 11pm. I'm not even a customer. They called me a liar.. I didn't know about them till they rang. Rude people no customer service.  Show details

Pathetic customer service and inability to communicate – Have been chasing up Vocus Communications many times now so as to purchase IP transit. Was put in endless loops of the call being transferred to numerous people who had no idea what I was enquiring about. One person could not even transfer me back to reception or their call centre because he didn't know how to. A communications company that know's… Read more

nothing about communications. Email communication with them is non-existent after you receive the automated response.

Not a good starter – Amnet is extremely poor when it comes to replying or getting you updated. I've made numerous emails and phonecalls to them, and if I didn't, I wouldn't even know where is the appointment. I also ended picking my modem up at the office because they so conveniently forgot about it. The telstra technician didn't do a good job and now I'm waiting from… Read more

Amnet to send their own technician. Some employee seemed to know more than other, and it's like I'm dealing with many people at one go. They have to deal with Telstra too, so that'll compromise their efficiency. It would be a bumpy ride but they will get the job done. You have to have incredible patient while they work out the kinks.

Horrible support – Connection wise the ISP is the same as any other, since moving from Amcom to Vocus in WA their support is sub par... they do not get back to you and you need to constantly chase them until they escalate as the lvl 1/2 team are stuffed spuds and should not be working in telecommunication support. We have 50+ Previous Amcom sites using… Read more

Fibre/IPTel and since being moved to Vocus trying to get support is a headache and in most cases non existent until the heat is layed on our company rep that works for Vocus.

Clients are complaining and looking at other companies like commander (thats how bad they are...)

Amcom aint what it used to be under Vocus.. #1 ISP to last in my view.

Not a good service for many many reasons – We had drop outs they recommended that naked would fix the problem. They then said to tell Telstra to replace our phone line to the house. Telstra said it wasn't their problem. Amnet then said to lie to Telstra and say that it was not an ADSL issue. Telstra refused to fix. We even got an electrician in to replace wiring in our roof. They are… Read more

now trying to force me to pay cancellation fees. I would stay away from Amnet and just go with Telstra. If you think Telstra service is terrible, yes it is, but Amnet are not able to fix issues as they just rent from Telstra to your house.

Great connection at reasonable price – I switched to Amnet almost three months ago and since then I've been asking myself why I didn't make the switch sooner. In the last 2+ months, I've never experienced a drop and the speed is decent compared to my previous provider, Optus. Their call centre is in Perth so that is a plus. I'm happy with their service and for $50 for 100GB, that's pretty reasonable. I'll be staying with them for a long time!  Show details

Amnet are the one! – Had major problems in our new house with iinet a few years back, ended up with Amnet and couldn't be happier. Service is always on point and the technicians you talk to when you have issues actually know what they are doing. Well done Amnet, please keep the current service model.  Show details

Worst ISP i know of – After receiving very bad customer service i canceled my account with amnet. Then they started taking money from my bank account for cancellation fees and such. When I asked them about it, they said upon sign up I agreed to let them debit my account in the terms and conditions. Be careful when dealing with amnet, Questionable business ethics.

Great Experience – I have just switched over to Amnet from my last provider which I was with for six years +. The reason for the switch was Service, since they were taken over, the support centre was switched from Perth to overseas which had proved most unsatisfactory. The switch over to Amnet went very smoothly, ADSL2 followed by the land line, less than four… Read more

days and coordinated without any loss of services.

The connection has been good with no dropouts so far. The Customer Service / Support is excellent, no more holding on the line for 30 minutes for someone to answer.

Congratulations Amnet on you performance.

Perfect! – I had Amnet (part of Amcom) for a few years it was perfect. no drop out no issues great customer service. Had to change from them due to moving houses to new location.  Show details

Bad – Very poor adsl2+ performance customer support is very unhelpful.Blames poor performance on your equipment and on neighbors (Yes really neighbors) Avoid.Don't even try to play games on amnet...40 ping which is ok but it lags like you are playing on a 600 ping connection (PS4) Once i changed companies i got 31-35 ping and i see lag in 1 out of 50 games i play.Gamers move along.  Show details

Awful – High latency terrible for online gaming.Support team are dumber than a box of rocks.Should be ashamed of themselves.Avoid this mediocre joke of a company.

Haven't had any reason to look search for a new provider yet! – An ex co-worker put me onto Amnet back in mid 2012. Wanting to stick to a $30 per month budget for internet access I went for 25 gig for 30 per month and didn't have any serious problems. In fact, I was pleasantly surprised that the call centre was still open after standard business hours when anything did go wrong. Found the service staff… Read more

generally helpful and was always able to resolve my issues.

Have had the account transferred to where we are living now, and that resulted in the account shifting to the current standard of 100 gig per month for $30! Happy days!

Unfortunately though, Amnet used to offer small increment top ups for people who hit their limit and had their access shaped, however now they just try to make you upgrade your plan... poor show!

All in all though, a decent service for a competitive price.

Long time happy customer – Just want to thank Amnet for a great support they could deliver to my family. The connection is always reliable and fast. Well, probably one or two drops per month but there may be time to replace our old modem. We never experience any problems with the service, and staff are friendly as well. Keep it up, Amnet.  Show details

A refreshing change – Bit the bullet and finally ditched Optus (2Mbps ADSL download speed) after being told that there was congestion at my exchange and there was no plan to upgrade infrastructure. Settled on Amnet as my new ISP which first meant transferring my phone line to Telstra (a painful process and another reminder why the two big telcos suck when it comes… Read more

customer service). Amnet had limited ports at my exchange when I enquired so they did a work around process that ensured a port was reserved while my phone line was transferred. Their activation process took about a week. I now have download speeds around 14Mbs!!! What a revelation. And all with the helpful assistance of local staff, which makes a huge difference in my view. Thanks Amnet - don't let me down.

Great local customer support service and technical support – I have a complicated network setup in my building, and after having another company look at the system that they themselves installed, AMNET made an onsite callout and fixed the problem NO CHARGE. Brilliant thank you AMNET.

Poor Poor Poor – Get Naked DSL with them at your own risk. My internet has had issues of dropping out for two weeks without any solution to the issue. Really pathetic.  Show details

The worse customer service – Internet went down 10 days ago, on my first call to amnet I was told it was my devices that were the problem and to check my settings which I told them we have 8 devices between the house and they all can't be not working so I was then told to plug a laptop into Ethernet which in our house unfortunately we don't have so there response was to go… Read more

borrow one or buy one.... Yeh good service.

I rang again the next day and i was told I didn't need a laptop and it was a modem problem and I would get a phone call the next day to organise a replacement two days later and no phone call I rang them back to enquire why and i was then told it was a modem reset problem which I could do with my iPad and not a laptop like I was told before. My problem was sorted in just 10 minutes by doing this. I then asked would I get compensated or credit for not having service for 10 days which I was told no because it was a modem problem and not there problem but the modem was supplied by amnet which sounds crazy to me he then told me the only action there were going to take was to train there employes to fix these problems quicker

So in conclusion if your are a potential customer of amnet STAY CLEAR.

Customer support – Switched from IInet to Amnet earlier this year due to them having a more attractive Naked DSL option .Service was initially Ok till we experienced a problem on the 15th of September this year ,It is now the 12th of October and we still have no clear answer or explanation on what is wrong with my connection and have constant drops in connectivity.… Read more

According to the support desk we were supposed to get an engineer out two weeks ago but then got told they will just speed up the connection to sort out the issue ,what a load of lies. When asked to credit last month service charge they said they can only credit 5 days .I guess their recent promotion to up the subscriber base was made at the cost of the current paying customers ,alas I still have a crappy service and awaiting a response.

Poor Customer Service – Don't get Naked DSL with them ever!!!!! Very poor quality of service. What they don't tell you when you sign up is that Telstra can accidentally disconnect your Naked ADSL at the telstra domes when trying to connect a new connection as Naked DSL does not have a dial tone. Since Amnet does not have access to the Telstra domes they cannot fix your… Read more

service and will casually wait for Telstra to fix it at their leisure. The technician lost no time in telling me this. Minimum down time is 2 weeks. Even if you call them they will recite the same script - 'we are waiting on Telstra to resolve this issue'.

An amazing ISP with even better customer service – I used to be with Telstra - Need I say more about it? Even since switching I have had a much better experience. The internet has been reliable, the speeds have been higher and I can actually understand the people on the phone in the event that I do have a problem I can't fix myself.

Should have changed to Amnet ages ago… – I have just changed to Amnet after being several years with the same internet provider and have found every aspect of Amnet to be excellent. The customer service is brilliant with friendly staff and almost no waiting time when calling them. My modem didn't arrive due to courier issues, so Amnet sent one with a technician, who came to sort out the… Read more

connection… and all within a couple of hours of me phoning them to advise them that the modem had not arrived! I have the $50 Naked 100G and my connection is great - fast internet. A very happy customer. Thanks Amnet.

A Fantastic Provider! – I was having issues with my line dropping out and sync issues with my last provider Spintel, I put in an order with Amnet for the $70 Naked unlimited, and might i say, my connection is Super!! I know i only sync at 4100kbits, but i am 4100m from the exchange. Bills are clear and easy to understand, staff are friendly and so far no congestion  Show details

Change of Naked ADSL2+ service provider to Amnet – We just changed internet service providers to reduce monthly costs. I had made enquiries with several providers but communications were problematic due to time differences and staff trained to read from a script and unable to fully understand my questions or set up for a multi-unit apartment. Customer service expereineced with Amnet has been… Read more

excellent, the technical support excellent and communications on status and call backs on enquiries have been second to none. It's refreshing to find good and consistent customer service in a telecommunications company and one where you are able to walk into the office with your modem and meet the person you were just speaking with an hour before! Up and running and very happy with new service and cost. Great custromer service / support and efficient transfer of internet service, with minimal disruption.

Pathetic provider – Poor poor Service. I have used this over a year with 3 devices. I will never ever buy this again.