Please note that as of February 2016, Amcom is now part of the Vocus Group, and is trading under that name.
A few hiccups, but great product
Our business needed an upgrade for our internet connection. I had contacted a fair few fiber providers. Vocus came to the price party and gave us premium Telstra 1000/1000 fiber for a really good price. We had a month or two of hiccups and delivery issues, but the problems were weeded out and we now have a really good connection here that will be the basis of of a lot of our expansion in the future. Mt tip: get another IT professional to act as your line of communication to them. All in all, I'd recommend people use Vocus, but be prepared...for some hiccups as their after sales service is quite average with no service call outs. Our sales guy has always been great, though. He's handled a lot of the issues himself. Our usual speeds during tests (during business hours) are usually around the 950/950 mark.
Worst Telco EVER
I moved all of my business to Vocus in 2016.
I agreed to go with them if they offered me an included call package. The sales guy promised me that the call package was just about to be released. This never eventuated.
Over 3 years they cut my customer incoming calls off, told me that there SBC failed, and it was only related to my services.
They lie, and when you complain it goes nowhere.
They have a bunch ex Commander/M2 management and staff who have brought their porr level of support to Vocus.
I complained and complained, but no one was adult enough to fix the issue.
Massive loss of business and revenue thanks to you clowns.
Probably the WORST Telco you will ever come across
People whinge about Telstra well they are shinning stars in every aspect compared to Vocus. My company moved to fibre & telecommunications with Vocus February this year. Honestly they are below amateur.
Fact 1 . We poted all phone numbers from Telstra to Vocus and the Vocus porting Team forgot to port our main business number, then tried to blame everyone else. Thanks for the massive loss of revenue Vocus!
Fact 2. After two and a half months they are still making mistakes on their invoicing and cant seem to sort it out
Fact 3. I am mis...sing equipment that they are billing me for and they know about it and still have done nothing after numerous complaints Fact 4. Our account manager will not responds to less than 5% of our concerns
Pathetic customer service and inability to communicate.
Have been chasing up Vocus Communications many times now so as to purchase IP transit. Was put in endless loops of the call being transferred to numerous people who had no idea what I was enquiring about. One person could not even transfer me back to reception or their call centre because he didn't know how to. A communications company that know's nothing about communications. Email communication with them is non-existent after you receive the automated response.
Not a good starter.
Amnet is extremely poor when it comes to replying or getting you updated. I've made numerous emails and phonecalls to them, and if I didn't, I wouldn't even know where is the appointment. I also ended picking my modem up at the office because they so conveniently forgot about it. The telstra technician didn't do a good job and now I'm waiting from Amnet to send their own technician. Some employee seemed to know more than other, and it's like I'm dealing with many people at one go. They have to deal with Telstra too, so that'll compromise their efficiency. It would be a bumpy ride but they will get the job done. You have to have incredible patient while they work out the kinks.
Connection wise the ISP is the same as any other, since moving from Amcom to Vocus in WA their support is sub par... they do not get back to you and you need to constantly chase them until they escalate as the lvl 1/2 team are stuffed spuds and should not be working in telecommunication support.
We have 50+ Previous Amcom sites using Fibre/IPTel and since being moved to Vocus trying to get support is a headache and in most cases non existent until the heat is layed on our company rep that works for Vocus.
Clients are complaining and looking at other companies like commander (thats how bad they are...)
Amcom aint what it used to be under Vocus.. #1 ISP to last in my view.
Not a good service for many many reasons.
We had drop outs they recommended that naked would fix the problem. They then said to tell Telstra to replace our phone line to the house. Telstra said it wasn't their problem. Amnet then said to lie to Telstra and say that it was not an ADSL issue. Telstra refused to fix. We even got an electrician in to replace wiring in our roof. They are now trying to force me to pay cancellation fees. I would stay away from Amnet and just go with Telstra. If you think Telstra service is terrible, yes it is, but Amnet are not able to fix issues as they just rent from Telstra to your house.
Great connection at reasonable price.
I switched to Amnet almost three months ago and since then I've been asking myself why I didn't make the switch sooner. In the last 2+ months, I've never experienced a drop and the speed is decent compared to my previous provider, Optus. Their call centre is in Perth so that is a plus. I'm happy with their service and for $50 for 100GB, that's pretty reasonable. I'll be staying with them for a long time!
Amnet are the one!
Had major problems in our new house with iinet a few years back, ended up with Amnet and couldn't be happier. Service is always on point and the technicians you talk to when you have issues actually know what they are doing. Well done Amnet, please keep the current service model.
Worst ISP i know of
After receiving very bad customer service i canceled my account with amnet. Then they started taking money from my bank account for cancellation fees and such. When I asked them about it, they said upon sign up I agreed to let them debit my account in the terms and conditions. Be careful when dealing with amnet, Questionable business ethics.
I have just switched over to Amnet from my last provider which I was with for six years +. The reason for the switch was Service, since they were taken over, the support centre was switched from Perth to overseas which had proved most unsatisfactory.
The switch over to Amnet went very smoothly, ADSL2 followed by the land line, less than four days and coordinated without any loss of services.
The connection has been good with no dropouts so far. The Customer Service / Support is excellent, no more holding on the line for 30 minutes for someone to answer.
Congratulations Amnet on you performance.
Very poor adsl2+ performance customer support is very unhelpful.Blames poor performance on your equipment and on neighbors (Yes really neighbors) Avoid.Don't even try to play games on amnet...40 ping which is ok but it lags like you are playing on a 600 ping connection (PS4) Once i changed companies i got 31-35 ping and i see lag in 1 out of 50 games i play.Gamers move along.
- Verified customer
Haven't had any reason to look search for a new provider yet!
An ex co-worker put me onto Amnet back in mid 2012.
Wanting to stick to a $30 per month budget for internet access I went for 25 gig for 30 per month and didn't have any serious problems. In fact, I was pleasantly surprised that the call centre was still open after standard business hours when anything did go wrong. Found the service staff generally helpful and was always able to resolve my issues.
Have had the account transferred to where we are living now, and that resulted in the account shifting to the current standard of 100 gig pe...r month for $30! Happy days! Unfortunately though, Amnet used to offer small increment top ups for people who hit their limit and had their access shaped, however now they just try to make you upgrade your plan... poor show! All in all though, a decent service for a competitive price.
Long time happy customer
Just want to thank Amnet for a great support they could deliver to my family. The connection is always reliable and fast. Well, probably one or two drops per month but there may be time to replace our old modem. We never experience any problems with the service, and staff are friendly as well. Keep it up, Amnet.
A refreshing change.
Bit the bullet and finally ditched Optus (2Mbps ADSL download speed) after being told that there was congestion at my exchange and there was no plan to upgrade infrastructure. Settled on Amnet as my new ISP which first meant transferring my phone line to Telstra (a painful process and another reminder why the two big telcos suck when it comes customer service). Amnet had limited ports at my exchange when I enquired so they did a work around process that ensured a port was reserved while my phone line was transferred. Their activation process to...ok about a week. I now have download speeds around 14Mbs!!! What a revelation. And all with the helpful assistance of local staff, which makes a huge difference in my view. Thanks Amnet - don't let me down.
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