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Vodafone

Vodafone

1.6 from 2,271 reviews · View Statistics

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vikkii a.

vikkii a.Metropolitan Adelaide, SA

Can't do their jobs and now resorting to blackmail to deliver a rubbish service that I'm meant to pay for

published
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
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Dave A.

Dave A.Sydney, NSW

sold me a lemon

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month20 GB
Store Locationbondi junction
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Alex

AlexSouth East Queensland, QLD

  • Verified customer

Misinformation, incompetence and just plain shameful customer service!!!

published
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Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month50 GB
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Jarrod

JarrodSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Useless customer service

published

I am trying to activate my esim on my new phone but when I scan the QR code I didn't get the confirmation code. I rang up Vodafone and had to explain it to 6 different people as they couldn't understand the issue. This took over an hour!!

Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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YingYang

YingYangSydney, NSW

  • 2 reviews

It used to be 'OK' now just appalling. Moving after trying to stay loyal.

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan Cost per Month$350.00
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absolutely garbage service

published

The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
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Nusrat Jahan

Nusrat JahanSydney, NSW

  • 2 reviews

Worst Insurance Vodafone Is Partnered With!!!!!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Paula T.

Paula T.South East Queensland, QLD

  • 2 reviews

Hardware doesn’t work

published

Their hardware is faulty and they won’t replace it. Give them a miss and go for someone willing to sort it out for you rather than wasting your time like

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
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Absolute Garbage Service

published

.5/10, absolute rubbishhhh and over charge and screw you over a hundred times before they process any refund you may be entitled to. I can't believe how awful the service is.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$95.00
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Fraud

published

HI TO ALL
Stay away from Vodafone they charged me twice pretending didn't receive the payment. I have provided a bank statement as proof and they still denying that they received the money claiming the bank didn't release thefunds.
However I called my bank to clarify being advise money paid to Vodafone.
So I've raised a payment dispute and now they start charging late payment fees and want to send dets collection agency.
Total rip off
Stay away They're scam

Incentivised ReviewNo

Always check your bill for any extras they throw in

published

Been charged for a wireless charger for 6 months that the sales guy threw in for free with my phone cover. Hotspot hasn’t worked properly for past 3 months. Disgusted! Been a customer for over 10 years!

Incentivised ReviewNo
nishahuja

nishahujaSydney, NSW

  • 3 reviews
  • 5 likes

Vodafone NBN speed in KB

published

Hi all I am paying Vodafone NBN for premium speed and I always get download speed in KBs and they fix and change modem and at the end it’s same . So beware and stay away from Vodafone.

Image attached

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Value for Money
Product Quality
Local Reception
Transparency
Incentivised ReviewNo
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Rude sales staff - cold calling with No Caller ID

published
Customer Service
Incentivised ReviewNo
Chris

ChrisSydney, NSW

  • Verified customer

Apauling customer service

published

-4g internet coverage at my house was un-useable.
-Canceled within 30 days
-Returned all equipment within 30 days
-Still getting bills for equipment that has been returned.
-They have debited my account anyway. Literally theft.
-Vodafone staff are extremely stressful to deal with, they waste your time and don't action what they say they are doing.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$121.00
Included Data per Month1,000 GB
Store LocationOnline
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I am not angry at Vodafone, I am extremely disappointed about the poor customer service.

published

Never setup a direct debit with Vodafone. if you have to call them to get your money reimbursed, you might experience a long wait for you to finally be transferred to the fourth agent where you will have to provide for forth time your name, DOB, post code, verification number to finally provide your bank details.

Bye Vodafone,

I won't miss you.

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Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Plan Cost per Month$88.90
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Mobile Phone Service Providers

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Peihong G.

Peihong G.Richmond-Tweed, NSW

  • 2 reviews
  • Verified customer

Terrible service and expensive plan

published

Very unreliable 4G signal, constantly switched to 3G, cannot rely on it to travel. Not to mention they overcharged for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. Very disgusting. So I am leaving it.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
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Chelled

ChelledCanberra

  • 3 reviews
  • 2 likes

Unreliable signal 4G and NBN

published

4G - Regular drop outs in the ACT and VIC, barely a signal between. Cannot rely on service to travel.
NBN - Data speeds at home are well below advertised speeds and the solution was to downgrade my plan for even worse speeds after resetting my modem and knocking out my internet completely.
Online chat help is terrible and unhelpful but it used to be okay
Service has worsened significantly since March 2020 when it was actually okay.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan Cost per Month$55.00
Store LocationCanberra Centre
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Len

Len

  • 2 reviews
  • 1 like

Can't even process a simple upgrade

published

Tried to do a simple phone upgrade on my existing account only to get e-mails to state my application is incomplete and they need more information (there is nothing included as to what that is). When I contact them they cannot tell me what information is required. Just keeps going in circles. They have the ultimatum that if I do not respond in 48 hours the order will be cancelled. Rest assured, I will be moving my account elsewhere.

Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Justin C

Justin CPerth, WA

Worst signal ever, Perth Western Australia

published

Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
See all answers
Tiger

TigerMelbourne

  • 8 reviews
  • 14 likes

Nothing but issues after issues

published

Nothing but issues after issues.
* MyVodafone App didn’t work for over a month and customer service couldn’t get working
* I was advise my new phone will arrive 28th of January, now online tracker states 11th of March
* Trade in price for old mobile shows on bill less $150 then what I was advised I will receive
* Data sharing value not collating with partners, showing 50GB less
* 3 month free Amazon not applied, which was part of the deal
* Customer service reset pin to a different number that I stated over the phone, which added to my login confusion

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
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Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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