Vodafone Mobile

I bought a SIM card that said 100Gb to help us with an outage with our ISP which I bought from a service station. Upon opening the SIM package there was another package inside of it that said 45Gb. I then read the fine print and it said 100Gb on first three recharges which is deceitful packaging. Then I went through the activation process and… Read more

online forms forced me to opt-in to automatic recharging which I didn't want. After about 15 minutes of messing with the forms I somehow got past without giving them authorisation for further months.

The whole thing is bait and switch. I'm 400 metres from a tower and could only get poor speeds. Terrible experience.

Vodafone signal here at Westmead is slow, or anywhere. We can’t even open our cctv videos from the app unlike before it works. Now, there is no hope. I hope vodafone will fox this as me and my husband uses vodafone.

I had almost considered coming back to them after a few years of absence. About 13 years ago I travelled all around Australia, and not only was coverage shocking even in well populated places (Cairns, etc) but the dismissiveness I was treated with after being the only person without emergency messages on my phone and the ability to get help, when… Read more

we got into a bushfire situation in Victoria about 2013, was just astounding. Anyway.... I had just started to think that maybe things had gotten better, and their competition hadn't exactly been anything to get excited about, when I heard their latest ad on the radio today, fairly much declaring that anyone not living in one of the major centres can get stuffed, is irrelevant, can be just disregarded and should not have money for towers wasted on them. I actually live in the city, but how dare you? The arrogance!!! Disgusting.

Service dropped out. I had the phone tied to an emergency alert system because I am blind and might need emergency assistance it I had a fall or collapsed. Phone system "went off air". Vodafone did not show any concern and suggested I go to one… Read more

of its stores even though it could be a life or death situation or I could have died. They just did not care. Because I am blind Vodafone would not even put the phone in my name because I did not have a drivers ID. The Ombudsman forced a change. Never have I struck such a no care service provider.

Services were processed over the phone. Because I've been at my current residential address for a short period they requested my previous address which is about a 36 hour drive from my current address, that is where the shipped my phone and sim to.… Read more

I made them aware this was wrong and needed to be cancelled they denied my request to cancel it and shipped it the following day fully aware it was wrong. They now refuse to remove this device from my name and are making no attempt to fix their mistake. They also told me I would have to collect the shipment and sent it back to them. So a mistake they made and were aware of immediately and continued with anyway is being kept in my name and I am now responsible for a device that I don't have and have never had and they refuse to take it out of my name or make any attempt to resolve their mistake.

While I am finally enjoying better coverage in country Victoria, it will interesting to see if it applies to another rural location. What is disappointing is the third price rise in as many years (3?). More data is not the answer, I mean who will use 160 gb data in a month on their mobile. No rewards for being a long term customer, since the Orange days Show details

Main use is for travelling overseas. Nil issues connecting, but sometimes auto generated emails/texts about costs. I always try to pay in advance to cover this. Otherwise, I have no problem at all using Vodafone! A great service. Show details

From the minute I made the decision to leave my previous provider I was offered a step by step NO pressure swap it was like magic! The 2 people who made it happen are STARS!! Up & running & in no time fast reliable & reassuring did not treat me like just another user Thank you Show details

Terrible service both cellular and customer. I don't get signal when I am at work or at home, to the point that I cant even use google maps on my phone as it wont load. Has been extremely bad for approx 3.5 months and they have lovingly been charging me full price for this. Least likely to refer vodafone. Show details

I don't like the never ending price increases. The current increase of $3 per month takes my monthly payment to $46. I am now paying $38.70 - that's an increase of $7.30 not $3. Vodaphone says the increase is to fund infrastructure improvements. Share holders should be funding that not customers. I cannot afford to pay more. I am an Age… Read more

pensioner and my mobile phone is my lifeline. You are forcing me to consider cancelling my plan. Neville Benson

Phone coverage is poor signal strength is weak,we found contacting services people was a waste of time, we finally got an honest answer from a gentle man in Vodafone store at wittfords shopping centre who said yes coverage in kingsley is terrible, until Vodafone up dates the area towers services will stay the same Show details

Even with your extended coverage you still do not cover the Hunter Valley (Pokolbin) oar on the Pacific Highway between Raymond Terra e and Port Macquarie so I am considering going back to Telstra at the end of my contract Show details

I asked the store to help instal a sim The staff member made it stuck and told me get it fixed at the repair shop outside. I had to change the account over when my husband died. I was told do it on the phone .Phone told me instore. Eventually, after the death certificate proof, it was cancelled immediately instead at the end of the month, which… Read more

stopped a payment confirmation text being sent to that phone for your company. I was receiving a discount for having a phone and an ipad connection which you decided to cancel. You keep changing my plan despite me having no desire for changes and charging more. So, I've often thought, I should go to woolworths and get something reliable. I was persuaded to get a modem for internet despite having one already. I explained i have cable connection and that's not what was supplied. It relued on phone towers. The internet would not even download my next book let alone stream TV. You can do better. There is more. These are just the highlights.

Recently joined Vodafone after being with Kogan for years. I would have stayed with Kogan (they use Vodafone) but it was too good a deal. Summary: Vodafone have gotten better, but don't blv the ads or hope for something life changing. If you're in major cities and don't need business grade coverage. It's ok (+): no drop outs I have had coverage… Read more

everywhere I've been. Haven't tried rural NSW yet but unless you're Telstra you'll have issues 4G is fine. No issues. Data for streaming works without issues

(-): I joined cuz it was meant to be 5G. It was but the coverage is horrible or doesn't work. Had to move the phone setting to be 4G

Vodafone app asks yo login everytime. Even after 10mins. Not an issue unless you want support

Support is just not worth it. If you go via the app, takes half a day for someone to come back to you, then you need to login and sometimes you start over again

Calling is not much better.

Once you get someone. They are ok. They try to make it look like they care but let's be honest. Restart phone, reset settings etc etc is all they can do. Then the usual, I'll escalate to get you off the phone.

Vodafone has a bit to go to be seen as a competitor again but it's moving in the right direction

When I first got my Vodafone connection, I was very happy because it worked well across all areas. But after some time, issues arose, such as no network in several places. Now, I have no network at all; I can't call anyone or use the internet, even at home. I feel like I made a bad choice buying this network; it's not worth it, and I am really disappointed with Vodafone. Show details

Vodafone Tuggerah a very aggressive person called Murtaza don’t go to him. He cannot communicate without getting angry as what the store said they would do - He Murtaza said no we don’t honour and called me a liar and then he stormed off out the back somewhere called security. I waited for security. Security said report Murtaza. I’ve been with Vodafone for over 20 years and never experienced this. Do not go there. Show details

The mobile internet service is unreliable fluctuating from minute to minute, when you do a speed test sometimes it can’t even start the test other times it says multiple people can use. All without moving, It can be usable for a few hours straight then nothing for a few hours it is very frustrating Show details

Hi Vodafone has been my favorite teleprovider ever since I came to Australia! I’ve always been a Vodafone fan. For the past one year I was using the student offer 39 for 200Gb per month. So about 4 months back I moved to a new room at Millpark, and sadly ever since I’ve been facing network issues. At first I thought it was a mobile issue cos I… Read more

used to put my phone on low power mode. But then I tried using the internet with the lower power mode turned off and I still had the same experience. Connectivity is less, internet isn’t fast as expected. And now the student offer is done I’m paying 49 per month for 200gb, and since the network is not as I expected, paying 49 a month is something that is concerning me. But I strongly feel like I’m never changing from Vodafone. No matter what your customer service is great, quick and easy. Anyways just wanted to convey this message to the appropriate team. Thanks a lot!

My current home address lacks any service. required to walk 150 metres to have any service with only one band. Most of the time, I have little to no service at my house. I have a mobile modem which doesn't work after the 3 G was turned off.

Generally great but as a digitally challenged older person super clear instructions on how to switch off unwanted advertorial emails when travelling overseas to avoid $5 a day would be very welcome and especially how to turn them back on again, on return Show details ·  1

Huge cost increases each year for no benefit. App is almost more trouble than it’s worth. No longer worth staying with Vodafone. I’m leaving after over 30 years with Vodafone. Show details

Have used Vodaphone for over 15 years. Have not had any problems with reception.Any service calls I have made re connec tions have been dealt with quickly..Charges are competitive with other carriers Show details