Vodafone Mobile

[Content Removed]! Their [Content Removed] internet (so called service), the problems are just ongoing! I lost $4000 usd on shares, because the internet dropped out and I couldn't close my position. I had to use google maps today to go to… Read more

hurstville, when leaving this morning, google maps wouldn't work because, (Guess), No Internet connection! Waited nearly an hour. Finally worked, made it to Hurstville, when returning home, internet dropped out, had to find my own way home, which took an extra 40 minutes of travel! It would be good if Vodafone was a single person, so I could [Content Removed] the [Content Removed]

While I am finally enjoying better coverage in country Victoria, it will interesting to see if it applies to another rural location. What is disappointing is the third price rise in as many years (3?). More data is not the answer, I mean who will… Read more

use 160 gb data in a month on their mobile. No rewards for being a long term customer, since the Orange days

My first time to have switched to Vodafone. I am quite impressed by the quality of customer service dept - the staff is professional , caring and result oriented to make me feel satisfied . I would like to thank the team and mr Aakash particularly. Show details

We just went to Shanghai and cruised to South Korea and Japan. We used global roaming (all networks) for the land section it cost $5 extra per day when used for data, calls or messages. There were a few times we had some hiccups but too few to complain about. When we were on the cruise Vodafone advised that the cost was now on maritime roaming,… Read more

they gave us the info on charges for which we were very grateful. As soon as we were back on land Vodafone message to tell us we were back on out $5 per day extra plan. So happy they kept us aware of the price changes as they happened so we could plan our calls around the cheaper time. ThThanks Vodafone. Great work

Main use is for travelling overseas. Nil issues connecting, but sometimes auto generated emails/texts about costs. I always try to pay in advance to cover this. Otherwise, I have no problem at all using Vodafone! A great service. Show details

I have used vodafone for many years but will be changing networks. They claim to have doubled network coverage yet mobile internet constantly drops out less than 5 km from city centre. Have now put prices up on plans (again) and have trouble almost every time i try to recharge using card meaning i have to do the call centre routine. Over it!! Show details

lier, terrible company. Had recently upgrade and trade in my old samsung for new S26 ultra as they offer the $300 bonus trade in. I trade in my old phone in local store and been checked. However, I have to contacted them 4 times in a month but still no trade in credits. Called them, went to a local store in Burleigh, live chat 2 times but last… Read more

live chat they even said they do not have a record! I have provide all reference numbers, trade ID and account numbers etc. But they cannot find it and won't give me trade in credit. It is a joke!

The phone coverage is very good in and around Brisbane. This is where the positives end. The internet is frequently cutting out and the modem having to be reset multiple times per week. The customer service is totally incompetent, lazy and dishonest. Every single communication I've had has been horrendous with no matters ever resolved on the first… Read more

try. I've wasted hours and days trying to communicate with Vodafone and never being able to resolve any single matter on the first try. From my initial sales call they lied to me and couldn't deliver what they offered to get me to sign up. It's been one mistake after the next from there. And when you try to leave... Impossible! I've been trying to end my account for over two months now and it's an uphill battle which is going to result in a complaint to the ombudsman. They are affordable, sure, but they're not worth the headache. Additionally, I get an increase notice every 2-3 months so that intitial savings creeps up very quickly and good luck talking to anyone to try get loyalty or retention discounts, meanwhile the offer new clients the very low pricing.

They have made their new app unusable. It doesn't recognise my email. I had to uninstall and find another way. And they've just increased their prices on recharges again. Show details

Vodafone, how the hell do you have a blackspot from Clifton Hill station in Melbourne to Bell station? It's like 7 stations? The area is within less than 10kms of the bloody CBD We have raised this with you directly and you just ignore it. St^pid.. Show details

I am a vodafone customer since 20 years and for the only reason that they provide international calling at cheaper rates. Whenever we raise an issue, they keep saying we are improving the service for good reception. But that improved service never came and hope will not. Common guys, stop depending on immigrants and spend some real money on improving the reception. Look at your reviews.. Show details

We changed from Telstra to Vodafone mainly because of the $5 daily roaming charge for Europe (versus $10 charged by Telstra). However, after using Vodafone for over a year now we are considering going back to Telstra as the coverage is not great. There are black spots even in inner city suburbs like Clifton Hill in Melbourne!! When in the area,… Read more

I cannot get any kind of reception just SOS. In many other areas I get reception but it is often only 2 bars. Otherwise, service in store and communications via email and sms have been good.

Trying to get a hold of someone to speak to regarding a pre paid data plan I bought which is not working. I keep on getting transferred to a bot which asks me the same questions over and over again. Terrible experience, and would not rate Vodafone's customer service. We should be given an option to speak to a real operator without jumping hoops. Sorry to say, but I do not recommend vadofone at all.

Possibly the worst internet provider in the country. We’ve been waiting several days after the modem technician has completed the original set up and we still have no internet. We’ve been on the phone several times with customer support and they keep advising that we will need to wait 72 hours, when it should have been active 2 hours after the… Read more

initial set up.

They also keep telling us that they have not yet activated our plan which was supposed to start on Wednesday and have not given us any clear indication on when we can expect it to be activated or provided any solutions eg sending a technician out.

I would strongly advise anyone thinking of using their service not to given our horrible experience.

I will also be canceling my phone plan I have with them due to their poor service on this occasion.

I bought a SIM card that said 100Gb to help us with an outage with our ISP which I bought from a service station. Upon opening the SIM package there was another package inside of it that said 45Gb. I then read the fine print and it said 100Gb on first three recharges which is deceitful packaging. Then I went through the activation process and… Read more

online forms forced me to opt-in to automatic recharging which I didn't want. After about 15 minutes of messing with the forms I somehow got past without giving them authorisation for further months.

The whole thing is bait and switch. I'm 400 metres from a tower and could only get poor speeds. Terrible experience.

Vodafone signal here at Westmead is slow, or anywhere. We can’t even open our cctv videos from the app unlike before it works. Now, there is no hope. I hope vodafone will fox this as me and my husband uses vodafone.

I had almost considered coming back to them after a few years of absence. About 13 years ago I travelled all around Australia, and not only was coverage shocking even in well populated places (Cairns, etc) but the dismissiveness I was treated with after being the only person without emergency messages on my phone and the ability to get help, when… Read more

we got into a bushfire situation in Victoria about 2013, was just astounding. Anyway.... I had just started to think that maybe things had gotten better, and their competition hadn't exactly been anything to get excited about, when I heard their latest ad on the radio today, fairly much declaring that anyone not living in one of the major centres can get stuffed, is irrelevant, can be just disregarded and should not have money for towers wasted on them. I actually live in the city, but how dare you? The arrogance!!! Disgusting.

Terrible service both cellular and customer. I don't get signal when I am at work or at home, to the point that I cant even use google maps on my phone as it wont load. Has been extremely bad for approx 3.5 months and they have lovingly been charging me full price for this. Least likely to refer vodafone. Show details

I don't like the never ending price increases. The current increase of $3 per month takes my monthly payment to $46. I am now paying $38.70 - that's an increase of $7.30 not $3. Vodaphone says the increase is to fund infrastructure improvements. Share holders should be funding that not customers. I cannot afford to pay more. I am an Age… Read more

pensioner and my mobile phone is my lifeline. You are forcing me to consider cancelling my plan. Neville Benson