Vodafone Mobile

This is hands down the worst customer experience of my life, I buy pay and go, it does not take money out of my account for texts, I buy an add-on, it doesn't work I get told it's only for international texts(not advertised as such) I get it refunded in "My Credit" assuming the PAY AND GO purchase will use it to PAY AND GO, it doesn't, my money is… Read more

gone, if I want to recharge I have to spend 10 dollars on more my credit because for some reason I can't use card and my credit, genuinely awful. nationalise telecom providers.

I am new to Vodafone and the customer support experience has already made me question this decision. Getting through to a representative takes a minimum of 30 minutes on hold — and that’s just to speak to someone. Then, more often than not, you get put on hold “for two minutes” and never hear back. The call just dies in silence. This isn’t a… Read more

one-off. It’s a pattern. If you value your time and sanity, think twice before relying on Vodafone for anything that might require support down the line. Beyond frustrating — it’s agonising.

Worst customer service ever. I've had a 12 month plan for a security camera. I new it was coming to an end soon so I tried to login in. No go it said my details didn't match. Jump on chat to get sorted. 1 hour later still could not get in. They could not find me and said they needed a code off the sim card. Even explaining 5 times it is in… Read more

a security camera at another property they said put it in a phone and ring someone. Chat GPT was better help and told me to give the ICCid number and they will have my account. I rang them this time and explained the whole not being able to login in and gave the ICCid number. Well then she wanted me to drive a 4 hour return trip, as Vodafone is not in my city, just to verify me as she wanted to change something? When I asked to put to the complaints department she said Vodafone doesn't have one. I said get me a manager she said she couldn't but could get one to call me. That was 3 days ago.... So I can't tell if they are going to bill me again or cancel my account. Simply the worst in customer service.

Cannot even change an email address after 6 weeks of trying, on myvodafone, email, in person and on the phone. My email address administrator is about to close down. I changed my email address to a new one on my vodafone-Emails still sent to old… Read more

email address I emailed Vodafone customer service multiple times over 3 weeks. Multiple emails back to the old email address to say the problem was resolved. A couple of phone calls -Emails still to old email address. 2 instore visits in which Ive been assured the problem is resolved. Emails still to old email address.

There is a serious problem with Vodafones IT service if email accounts have been updated yet billing and all emails are sent to the wrong email address and cant be resolved.

Bill to the wrong email address again today. Had a link "Update your details" The link is broken. Nice work Vodafone :(

Terrible customer service , tried to get another phone from another company prepaid plan over to Vodafone was like pulling teeth the customer service is terrible and your Chatting then they leave very unreliable was told ld get a call nope ! Go elsewhere if need help best go into vodafone store they do it all for you Show details

[Content Removed]! Their [Content Removed] internet (so called service), the problems are just ongoing! I lost $4000 usd on shares, because the internet dropped out and I couldn't close my position. I had to use google maps today to go to… Read more

hurstville, when leaving this morning, google maps wouldn't work because, (Guess), No Internet connection! Waited nearly an hour. Finally worked, made it to Hurstville, when returning home, internet dropped out, had to find my own way home, which took an extra 40 minutes of travel! It would be good if Vodafone was a single person, so I could [Content Removed] the [Content Removed]

My first time to have switched to Vodafone. I am quite impressed by the quality of customer service dept - the staff is professional , caring and result oriented to make me feel satisfied . I would like to thank the team and mr Aakash particularly. Show details

We just went to Shanghai and cruised to South Korea and Japan. We used global roaming (all networks) for the land section it cost $5 extra per day when used for data, calls or messages. There were a few times we had some hiccups but too few to complain about. When we were on the cruise Vodafone advised that the cost was now on maritime roaming,… Read more

they gave us the info on charges for which we were very grateful. As soon as we were back on land Vodafone message to tell us we were back on out $5 per day extra plan. So happy they kept us aware of the price changes as they happened so we could plan our calls around the cheaper time. ThThanks Vodafone. Great work

While I am finally enjoying better coverage in country Victoria, it will interesting to see if it applies to another rural location. What is disappointing is the third price rise in as many years (3?). More data is not the answer, I mean who will… Read more

use 160 gb data in a month on their mobile. No rewards for being a long term customer, since the Orange days

I have worked in Telco Industry for the last 15 years...If youre in charge of customer services Australia...You need to get all your frontliners trained proper...they so pathetic that they cant even speak right let alone serve the loyal customers with a smile...Like Who Asked You To Come To Work Today....Ridiculous and Gabbage Customers Service...N.Z, Fiji Vodafone serve way better then these Grubs...Absolute Disgrace

Got a flyer in the mail saying vodaphone now does opticomm. Went to sign up to their services and had issues with their online site. Got on the phone to someone and they helped put my order through however they came across an issue so they said they would call back. No one called back. I called back and after a 50min phone get told no order has… Read more

been done but that they can start the order process again. Never in my life have I ever tried to purchase a service and the process has taken so much time and gotten no where. Hours of my life wasted for nothing. Don't waste your time with vodaphone

I have Vodafone 12 months prepaid plan for which I paid around $300. This has been the worst-decision I have ever made for mobile service since ever. Vodafone 5g service doesn't work as there is no coverage and 4g is hit and miss at times. The download speed of data is horribly slow like dial up days. Their mobile support service 1555 or 1800 number doesn't work. I am asking to refund my money so i port to another provider.

You get what you pay for with Optus, I suppose, given they sit at the cheaper end. The problem is the whole model these companies run on: every incentive points toward winning new customers rather than looking after existing ones. So the onboarding is genuinely great, but continuity is awful and network reliability has been woeful. I'd like to see… Read more

proper investigations into holding mobile networks accountable for the actual quality of service they provide. For context, Vodafone has been the scum of the earth equivalent for me. The only reason I left Optus was so I could eventually go back as a 'new customer' and get a proper phone deal, since that seems to be the only way to be treated well. My recommendation: don't join Vodafone if you can avoid it.

WARNING DONT GO WITH VODAFONE : Yo just want to let you know that Vodafone is a SCAM ARTIST. At times surrounding my area (metropolitan area) I get no signal instead I get satellite dish signal can’t make simple phone calls nor text messages and the home internet where do I begin. Every time I have to rest my modem that is like a full time job… Read more

itself. This happens more frequently. I called Vodafone and raise up issues multiple times they have done mini internal investigation and came back with unable to detect any issues but for experiencing a little glitch will wave 30 days of your fee. IN ADELAIDE REGION VODAFONE MOBILE PHONE AND HOME INTERNET SERVICE NOT READY YET It’s time to change OTHER MOBILE PHONE AND HOME INTERNET SERVICE PROVIDER.

I got charge 90$ for saying I was late to pay even though I paid every month in time and never late. This is ridiculous. Useless customer service as well. No more vodafone next time,really disappointed!

Wow talk about a judgemental company my daughter and my wife often receive special offers for recharging on prepaid. My Prepaid is higher amount than them and I get absolutely nothing. How does that work. Think i will be looking at other options. Instead of this judgemental lot. Show details

I've been a Vodafone customer for years...and I mean YEARS. I've noticed the slow decline of their customer services to an absolute abysmal level. Even their website has gone from bad to worse. Try changing your plan online; up crops the "Something went wrong" fiasco. Try cancelling the insurance on an outdated phone online; again the "Something… Read more

went wrong" comes up. Oh, but if you want to pay a bill or order a new phone, it's working just fine. Yea, like we're going to believe it crashes randomly. Anyway, I'm out of Vodafone. Coverage is hokey even though I live 50m from a cell tower. I'll pay my final bill then I'm going to do a runner to something a little more reliable. Maybe smoke signals or two cans and a piece of string. Much higher standard.

I have been unable to log in to my Vodafone account through either the app or the website for the past eight weeks. Despite multiple attempts to resolve the issue, Vodafone still does not know what is causing the problem. I have lodged a formal complaint, but it feels like I am going around in circles. Every time I contact Vodafone, or when they… Read more

contact me, I am asked to repeat the same troubleshooting steps. I am repeatedly told that the issue will be escalated, yet no progress has been made and no resolution has been provided.

This level of service is extremely disappointing, especially given the length of time the issue has remained unresolved.

I've never dealt with such a useless company! Placed an order online for a SIM card and luckily I took a screenshot of it because they told me they could not find the order number at all in their system. Wasted hours talking to them before they would finally send me a replacement and then the replacement never came because they had put in the… Read more

incomplete address and it got sent back to them! They then told me to go into a store and the store said they couldn't help me. I will never in my life use them again. Waste of my time and money!

Unbelievably bad service They are cheap, but Unusable Vodafone (we call them vodafail) used BLACK SPOT 4G COVERAGE FEDERAL MONEY that Barnaby Joyce signed off on at Doughboy Mountain NSW to put in a huge new tower It was 3 years late and finally completed Then we find out the BACKHAUL is so limited that DIAL UP SPEEDS are the norm in peak… Read more

periods (yes 512kbps) . AND it has ZERO BATTERY BACKUP so a lightning strike or power grid outage knocks it out immediately. AND it is out 1 day out of 30 for maintenance ON TOP OF THAT SO 3 DAYS OUT OF 30 HAS BEEN THE NORM

It is so bad i went starlink for 90% more cost and 100,000 times more useability and reliability

This is a textbook example of why NSW is NSW = Newcastle, Sydney, Wollongong BECAUSE ANYTHING OUTSIDE OF THOSE 3 AREAS IS A WASTELAND

I have used vodafone for many years but will be changing networks. They claim to have doubled network coverage yet mobile internet constantly drops out less than 5 km from city centre. Have now put prices up on plans (again) and have trouble almost every time i try to recharge using card meaning i have to do the call centre routine. Over it!! Show details

lier, terrible company. Had recently upgrade and trade in my old samsung for new S26 ultra as they offer the $300 bonus trade in. I trade in my old phone in local store and been checked. However, I have to contacted them 4 times in a month but still no trade in credits. Called them, went to a local store in Burleigh, live chat 2 times but last… Read more

live chat they even said they do not have a record! I have provide all reference numbers, trade ID and account numbers etc. But they cannot find it and won't give me trade in credit. It is a joke!