Vodafone Mobile

Vodafone Mobile

 Verifiedvodafone.com.au
1.5

3,073 reviews · Statistics

PositivevsNegative
10% · 3212,670 · 87%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Plan Type
  • Pre-Paid Sim Only (269)
  • Post-Paid Sim Only (225)
  • Post-Paid with Phone (517)
Value for Money
1.6 (1,137)
Customer Service
1.6 (1,184)
Local Reception
1.9 (980)
Transparency
1.5 (992)
See the Best Mobile Phone Service Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

3,073 reviews
Carl Z.
Carl Z.NSWSydney, NSW2 posts
 

Worst service coverage

By far the worst service reception coverage. I've been with them for years and if anything it's getting worse.
Most of the time times my friends with other carriers have service in areas I don't. I have had to hotspot from their phones, go figure.
Pricing is ok but thats about it. Show details
Value for Money
Customer Service
Local Reception
Transparency
Vodafone Australia
Vodafone Australia   DM   
More
ALLENGRAPHY
ALLENGRAPHYNSWSydney, NSW3 posts
 

hopless

double the price of my plan without giving any notice, when i call keeps reading scrips telling me they are sorry, but you know they did it on purpose, crappy network anyways, changed to dodo and they charged me one full month in the middle of the month Show details
mike i.
mike i.
 

Tasmania Vodafone 2024 improvement huge surprise

Tasmania coverage report December 2023 and January 2024
I have just done 3 months in Tasmania after an earlier trip with poor cover about 5 years ago

I covered the whole island and the only place I had to use my Telstra Sim was in St Helens and around Bay of fires
I had good coverage right up to the chain of lagoons then lost it.
I always carry a Telstra sim but the only place it had coverage when Vodafone did not was as stated above.
What an improvement from last trip when it was useless Show details

Vick
VickVICGreater Melbourne (Metropolitan), VIC3 posts
 

Never go with Vodafone Aus

Crap service despite paying 60$ a month. no signals at various sites i visited. called help line. and staff were even worst in professionalism. Show details
Vodafone Australia
Vodafone Australia   DM   
More
Lorraine B.
Lorraine B.VICGreater Melbourne (Metropolitan), VIC
 
Vodafone Australia
Vodafone Australia   DM   
More

Hi Lorraine, we want to have you reconnected with your Google Pixel 8 Pro as soon as possible. We've responded to your PM on Facebook, so get back to us there when you can.

Grace Kind
Grace Kind5 posts
 
Vodafone Australia
Vodafone Australia   DM   
More
John
JohnNSWSydney, NSW
  Fair Incentive

My new device (Apple 15 Pro) is amazing and the coverage is great too. Very happy

Coverage feels much faster, now that I have had the chance (and the nerve) to switch from Optus to Vodafone. Very impressed with customer service. Kept well informed during the change over progress. Can’t put it down now, I hope to get over it soon. Show details
Local
LocalQLDSouth East Queensland, QLD
 
Vodafone Australia
Vodafone Australia   DM   
More
David M.
David M.NSWIllawarra, NSW4 posts
 

Complained about service, advised to buy a new phone,Issue persists,Ignored

My service has been trash for over 3 months,
Unable to make or te eive calls when not attached to WiFi,
I complained and was advised that my phone was faulty and to buy a new phone,
Bought the latest fold and the issue is still there,
I am out about 2 grand and my phone is still trash.
I am going to go to Telstra at least you get what you pay for there. Show details
Vodafone Australia
Vodafone Australia   DM   
More
markos
markosVICGreater Melbourne (Outer), VIC2 posts
 
Customer Service
Local Reception
Vodafone Australia
Vodafone Australia   DM   
More
giova76gg
giova76ggVICGreater Melbourne (Inner), VIC6 posts
 

Bill comes later and being charged for it twice

That’s just ridiculous, I used to receive my bills On email now they send a text saying that they don’t send email anymore and for that I have to pay an fine of $25 it’s being 2 month already!!! Vodafone fix your email!!! Show details
Local Reception
NatG
NatGSAMetropolitan Adelaide, SA17 posts
 

Cheated into a 2nd contract

No explanation give to me when trading in a phone for another phone. Now, I have to finish paying for the phone that I no longer have and for the new phone. I'm certain it's because the sales person is on commission and didn't give a hoot about doing the correct thing. If this info was given to me that I would still have to finish my previous contract, I wouldn't have traded. What am I. Made of money!! Poor form Vodafone!! When all this is done I will finish with this vile company. Show details
Slavko K.
Slavko K.SAMetropolitan Adelaide, SA2 posts
 

Atrocious network service and customer service

I was charged an extra $5 per day international roaming charges for 1 month while staying in Peru, even though the network services (calls and data) were extremely poor. Even at home in Australia the network coverage is hit and miss, fluctuating from average to very bad over the day. Show details
Vodafone Australia
Vodafone Australia   DM   
More
Lucy
Lucy
 

Find another provider

I’ve been with Vodafone for a while and my modem has stopped working in the last week or so. I spoke with them tonight to get a replacement and was told that because it’s out of warranty I’d have to either buy a new one for $180 or sign up to a new plane and get a replacement for ‘free’.

Staff flat out refused to do anything other than charge me for a replacement and I’m now paying for a service that I don’t have access to. My son is unable to attend online tutoring, and I’m unable to work from home, study online or attend a remote job interview tomorrow because I don’t have a stable and reliable internet connection.

Unfortunately all in all it’s been a terrible experience and I’d recommending finding a different provider than Vodafone.

Value for Money
Customer Service
Local Reception
Vodafone Australia
Vodafone Australia   DM   
More
anu
anumelbourne29 posts
 

Terrible roaming

Activated roaming and it started fine. Now no incoming or outgoing but still $5/day. Spend hrs in chatting and always they are working on that.. Think twice.. Show details
Vodafone Australia
Vodafone Australia   DM   
More

Questions & Answers

diao l.
diao l.

can anyone call me back ? My phone number is 0414283565

Rhys's P.
Rhys's P.

You guys are crazy! I live in Tasmania and the places you do and dont have signal are wild! You dont have signal at Kettering or Woodbridge or South Bruny but you have it at Wayatinah!?

victory winner t.
victory winner t.  
pyorkie
pyorkie

I have been trying to get an email address to talk to someone about roaming in Europe. I DO NOT want to talk with someone in India (I cannot understand them) so I want to email (in writting) so I know exactly what is offered and said .... I had been a loyal Vodafone customer for over 15 years and my last interaction with them 12 months ago was not so good ... it seems from the 1 or zero stars above it has not changed ....... so I will not be tempted again. Do you think so little of your company and the paying public to try and run it into the ground?

Hunter Klowss
Hunter Klowss  

You can give email@edm.vodafone.com.au and notifications@vodafone.com.au a try... not sure if it will work though as I only emailed once.

See all Vodafone Mobile questions

Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
Visit official website

Contact info for Vodafone Mobile

  • ABN: 76096304620

Extra Information

SpinTel Mobile
Moose Mobile
C Mobile
Felix Mobile
Pennytel

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.