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It is a disgrace that a telecommunications company Cannot be contacted
I have been with Vodafone (Hutchinson, 3G, Orange, etc) for 20 years.
My friend and I have same phones, and similar plans.
I have been on my current plan for over 12 months, and due to a mistake by a Voda employee, they had to start a fresh plan a few months ago
(A few months ago I rang Voda, with authority to act on my friends behalf, to make changes to his plan. The Voda employee did all the changes but to the wrong account. We managed to undo most of the damage, but due to Voda's tight rules they had to restart my plan)
I now wish to change ...
Vodafone refuse to disconnect my number.
So far ,I've asked customer service 3 separate times to disconnect my voda prepaid number and still they refuse to do so because their customer service people use my number..there's a JAMAL sharing ownership of my number..I've had lots of calls from businesses asking for Jamal. Every time i get a new voda number this happens...
We have had no nbn connection for around 4 days - have spent many hours on hold with vodaphone who haven’t fixed the problem (advice has basically been to turn everything off and on! - who would have thought of that?) Now we’re waiting for a technician to call us back - 30 hours and counting.
Their website is always under maintaining
I have been with this mobile provider since 2009. Now, I really get frustrated with their website and mobile app. so difficult to login. It's getting worse. Even if you just want to look at some simple information of their products. Always says, we’ll be back online soon.
We’re currently updating our site with scheduled improvements. Please check back soon.
I Am Not Happy With The Service Iv Recently Experienced.
Iv Been With Vodaphone For Many Years And They Generally Look After Me.. But Iv Recently Called Up To Inquire About The Iphone 12 And I Had Been Waiting On The Phone For 20 Minutes Before I Was Connected, The Lady I Spoke To Was A AssholeAnd Was Rude.
I Want To Change Providers I Will No Longer Continue To Stay With Vodafone.
If Vodafone Want To Contact Me To Get This Issue Sorted Out You Can Contact Me On,
0406 168 533
Cannot cancel post-paid phone plan as I am low priority
I called them yesterday, and according to their initial phone message "they will only attend to high priority issues" and mine was not one of them. After going through some steps, yes that's what the auto-phone message said "good bye". I went online there is no option. I went to Vodafone store below my apartment, they said they cannot cancel phone connections and they themselves are frustrated as even online chat is not working. So what am I supposed to do, pay for April bill because I am stuck with them? I thought companies like Vodafone are making profits in these times when customers need phone and Internet and they are acting like victims and have shut down their service.
There is no way to cancel your plan with VODAFONE unless you call them 10 times
last week I've contacted vodafone, applied for NBN and I asked them to cancel my vodafone Pocket WIFI ($15/month) because I dont need it any more. They told me DONT WORRY, wait for your nbn modem to arrive, then give us a call and we will cancel your pocket wifi asap. Ive received my modem on Monday and since then I'm calling Vodafone, lines are busy, they dont put me through. Ive visited 3 vodafone stores asking them to cancel my plan but they all said this can be done just over the phone! there is no online or In-store cancellation. This is a...bsolutely a rip off, unethical and very very frustrating. they are literally locking down the customers. There is no way out. I just want to cancel 1 plan out of my 3 Vodafone plans and simply I cant do that online or in store. Im very frustrated with their customer service and do not suggest Vodafone to anyone in Australia.
Useless mobile app and poor coverage
Network coverage is pathetic, I constantly loose signal at busy places where everyone else has signal. The mobile app is totally useless, always troubleshooting. Wish I could rate it minus obe
Worse internet provider
Vodafone services continue to decline over the years. It’s been a few Week now that I’ve been experiencing bad reception. Can’t wait until my plan is over so I can change providers. If you’re looking for a internet provider PLEASE stay clear of Vodafone. Worse service ever
14 years loyal, time to switch.
Vodafone has gone downhill over the years. I have been a loyal customer for 14 years and I get no discount or offers or anything whilst their service and coverage has gotten crappier. The last year with Vodafone has been horrible with constant network drop outs, just generally bad reception and coverage. I have since moved all of my 3 plans to Amaysim and they are amazing with customer service and deals and quality of coverage it's like day and night.
Moving all my Vodafone services else where I got treated like rubbish today no option after being a loyal customer for five years absolutely disgusting and pathetic couldn’t even get connected to an Australian customer service
20 Years loyalty means ZERO
Overall ordinary coverage but average 3G coverage but meant to be 4G/5G in Sydney .
Still happy to charge for a phone that never received. Call centre and customer service deplorable
The worst network ever!!!
I just switched to Vodafone coz they had really good deals and they are cheaper than other networks. But seriously their network coverage is so bad. I m in Melbourne and they don’t have good network in major suburban areas...like Footscray, sunshine, even Docklands. If you go further down towards the western suburbs, it gets even worse. I am definitely switching my network providers. Never going to back to Vodafone again, everrr!!
They attempted in charging me some bills which were paid 4 months ago and it's nor a satisfying company to deal with.
Legal scammers they have attempted in trying to charge some bills which were paid 4 months ago and it's a horrible company with the worst receptions.kind regards author & SM Influencer
Terrible Terrible Terrible
Worst ever service We are currently receiving from Vodafone, In my house maximum speed I can get is only 1 Mbps, Can not able to download any app and sometimes not even open a single page.
Very bad customer service
My phone is playing up and took to the shop for 5 times and they sent it away came back just with software update and still have problems and also more problems
Always used this provider for my phone plans
I have always used this provider for my mobile phone plans. The network coverage is usually reliable. Download speeds have always been good especially where i live, i sometime prefer using it than my home WiFi which is with a different provider.
Vodafone uses Aus Post Records to verify addresses...Aus post records can by wrong!!
No problem with Vodafone service ...hate the merry go round of departments ..but i think thats same all round.
Today I had an interesting incident and want to share
I have been at my current physical address for 10 years
I took our a prepaid SIM with Vodafone a few years agoafter approx 2016
Jumped thru all the hoops ets regarading verification, addy etc etc.4YEARS ago
Today I got an SMS from Vodafone ..."We've suspended your service as we havent been able to confirm your address details. Please call us on 155 ...etc etc. HOw absolutely charming ( A nicer note of "Please update your details otherwise we will have to suspend your service.... Bottom Line" Aussie post delivers very little to me ...I have a PO Box for all my parcels cos unless its from Kogan, Internnode one of the big accounts OR a Passport ....they just dont deliver stuff to the home addy. Vodafone uses Aussie Pose to verify physical addresses. I gave Vodafone my physical address Ausie Post said they didnt recognise it....... Frightening eh? Major source of verification doesnt have correct records. Ayway I got Vodafone to put BOTH my addresses on record. No chance of talking to Corporate or someone who really cares about the long term outcomes of such glitches. Interestingly I cannot put anything on Aus Post website OR even on one of the FBchat rooms ....but will put it on here too . Hope this perhaps gives you an idea of how the verification process could have gone wrong for you. Good Luck.
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Questions & Answers
is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??
What the hell is wrong with vodafone's internet lately??????
Keeps cutting out.
Not working at all.
Sites "unable to be reached".
Sick and tired of this!
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