1 photo
Vodafone

Vodafone

1.6 from 2,391 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Vodafone Australia

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Choose anyone else over this company! Trust me vodafone are the worst

published

They have the worst customer service, where they will lie through their teeth to get you to pick them over any other service provider then charge you to leave when your contract is finished so you can take your number elsewhere. I have never had any company ever do that to me.

Value for Money
Product Quality
kae
kaegunnedah
  • 2 reviews
  • 1 like

Overcharged me from what I was offered and still no solutions

published

I was offered 50% off samsung flip as Vodafone merge promotion sith samsung on last Black friday. I just noticed on my bill that they do charged me for full price of the phone. Contacted them already but nothing back. They just said it is too old promotion so need time even I gave them the offered email and approved email already.

Value for Money
Product Quality
pyorkie
pyorkieSmithton
  • 18 reviews
  • 9 likes

My Vodafone … Arr not so much

published
Product Quality
Customer Service
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
A Baze
A BazeSydney Surrounds, NSW
  • 4 reviews
  • 3 likes

Horrific, dismal, no conscience, STEER CLEAR!

published

Read the other reviews on this list for a variety of horrific and unconscionable actions by Vodafone, save yourself the hassle and go with someone else. Called for 3 months to reduce my plan commit, finally got through and they refused to credit previous bills, and offered a 5% discount of future spend. When I said cancel the services they said “no no no wait!” Abs offered an 80% discount. I asked why they didn’t offer that from the beginning and they said they’re not allowed to offer that at the beginning. Disgusting.

Value for Money
Product Quality
Anne T.
Anne T.Perth, WA

AEST.. Really Think its more like Ripping of western Australian and South Australian Customers

published

I had no complaint about Vodafone until recently when my data was expiring at 10 pm and last night i called Vodafone to complain as it was not the first time this had occurred and i was informed by a representative it was because of AEST and the way the system is set, so what your saying is that if you don't reside in NSW you lose all your data 2 hours earlier, I was disgusted as to how many customers are being fleeced and Vodafone gets richer and as for your AEST and the way system is set , wasn't set 6 months ago anything to make a buck !

Product Quality
Customer Service

Related Articles

Previous

Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next
scott
scottIllawarra, NSW
  • 5 reviews
  • 6 likes

Happy with the service

published

Happy with the service. Only a few black spots that happen with all networks. I choose to stay with Vodafone because of the $5 overseas roaming. Hopefully we will be able to again soon

Value for Money
Product Quality
Esther w
Esther wGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Super happy customer

published

I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.

Value for Money
Product Quality

The worst service ever from vodafail! Terrible! Terrible!

published

How to let this company close? OMG, The staff made a stupid mistake and they cannot fix it. Cause I lost my phone number. After called them for one and half an hour, change to several departments still cannot fix it. how funny it was?

Value for Money
Product Quality

Human rights violators taking away internet and my livelihood!!!

published

Vodaphone is the nastiest skank wench I’ve ever met. Do not trust them! They are a fugly slvt of a phone company. I have been blindly and wrongfully cut off from my data for a month! I’ve tried to purchase more and even have (whilst paying my bill in full) and still nothing! I’m writing this off of my sister’s Wi-Fi right now because I have no other option. Soon my friends will run out of data themselves and there’ll be no more hotspot. If you don’t hear from me in a week - call the data police cos Vodaphone has taken me out.

  • Thumbnail
Value for Money
Product Quality
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Saul A.
Saul A.Greater Melbourne (Metropolitan), VIC

the worst provider ever

published
Value for Money
Product Quality
Barry M.
Barry M.
  • 2 reviews
  • 1 like

Never again

published

For 3 years I put up with very poor service,call drop outs , so bad I had too tell every one please don’t ring me , your call will drop out. The vodofone technicians even said there was nothing they could do, and hinted I should look elsewhere.
I finally moved and vodofone had too have one last shot at me, they did nothing in the porting of my number, the new carrier did the porting, so vodofone slugged me with an $8 fee.
PLEASE DO NOT JOIN this network

Value for Money
Product Quality
Jafer A.
Jafer A.South East Queensland, QLD
  • Verified

Best provider by far

published

They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them

Value for Money
Product Quality
GrV
GrVMetropolitan Adelaide, SA

I will never use Vodafone again!

published

I tried to organise a prepaid service for my mum (who is a pensioner in her 80's) with a different network and found out that Vodafone had locked her phone, which was never purchased through them and then had to pay a ransom fee to have the phone unlocked. When I tried to unlock the phone (after paying the fee), the directions were confusing. After 2 hours of calling back and asking for assistance I worked it out for myself. This was a very frustrating situation and 2 hours of my life that I will never get back.

Product Quality
Customer Service
Chris
Chris
  • 5 reviews
  • 1 like

Punished for loyalty???

published
Value for Money
Product Quality
Rajbir singh
Rajbir singhGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Beware from these people.

published

I didn’t get what I was offered and when I find out on my bill it was different to what was discussed.Beware from these people.They will put your call to many people to discuss and then come back with no solution

Value for Money
Product Quality
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
Visit official website

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(2,106)
C Mobile

C Mobile

4.6
(278)
Pennytel

Pennytel

4.4
(1,131)
MATE Mobile

MATE Mobile

4.4
(121)
Hello Mobile

Hello Mobile

4.1
(137)
Vaya

Vaya

3.8
(2,788)
Numobile

Numobile

4.3
(4)
Next
See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.