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Vodafone

Vodafone

1.6 from 1,980 reviews

Reviews

(164)
(86)
(70)
(125)
(1,535)
  • Value for Money
    1.8 (257)
  • Plan Type
    • Post-Paid with Phone (121)
    • Pre-Paid Sim Only (73)
    • Post-Paid Sim Only (55)
  • Product Quality
    1.9 (217)
  • Return Claim MadeYes (25) · No (198)
  • Customer Service
    1.6 (268)
  • Local Reception
    2.2 (214)
  • Transparency
    1.6 (250)

Reviewer Photos & Videos

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Ashish K.

Ashish K.Sydney, NSW

Worst Ever

published

Not reliable at all. I experience dropout every minute.
The data speed is the slowest ever and data does not even work properly.
Vodafone the worst plan I ever had.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $128.00
Included Data per Month:80 GB
Store LocationVodafone Auburn
See all answers

Adam L.

Adam L.

  • 2 reviews

Vodafone review by adam leeming

published

hi all I hear stories about Telstra and optus with their poor overseas service and long waiting times, I have been with Vodafone for a few years and yes they have an overseas call centre in india however their service is excellent,no waiting period and they guided me a few times with trouble shooting with my pocket wi fi when I had issues with my internet.....

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month: $52.00
Included Data per Month:4 GB
Store Locationsamsung
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Derek

DerekForrest 2603, ACT

  • 2 reviews

Vodafone mobile - A good service gone bad

published
Customer Service
Return Claim MadeNo
Store LocationManuka
Trace

TraceSouth East Queensland, QLD

  • 7 reviews

Terrible Customer Service for Bill Extension

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month:30 GB
See all answers

Wayne R.

Wayne R.South East Queensland, QLD

  • 5 reviews

Always call me at DINNER TIME

published

Since being back with voda, I've told them 12 times dont call me at my dinner time, 6pm-8pm, one day later they ring again, at 6:30,pm from India. It's always an Indian Woman who rings and always about some issue raised a week or two ago...this is harassment. It's worse than telemarketers..total rudeness and disrespectful. A culture with zero consideration of others...that's why I won't stay with vo diddly....it's an arrogant cultured business who invade your privacy as if it's their number....

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month: $30.00
Included Data per Month:10 GB
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Shannon

ShannonSydney, NSW

NBN - terrible customer service.

published

Customer support is woeful. My NBN has been out for two weeks now, and Vodafone has blown off three appointments so far. As a small business this has greatly affected my work. I understand dropouts are inevitable but I need better customer service when dealing with them.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeNo
See all answers

ecas1234

ecas1234

  • 13 reviews

How Embarrassment !!

published

Are you joking??!! I was rejected... $118000 per year, I am full time employed with the same employer for 15 years. My only credit is a home loan and an excellent credit record (I’ve since checked).. Some rood lady who couldn’t speak English rang to tell me I could have a sim only pre paid number !!! What?? I feel so embarrassed..
Vodafone you are a disgrace !
I’ve never been rejected for any credit in my entire life..

Ease save yourself the shame and elsewhere....

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeNo
See all answers

Rowven

RowvenMetropolitan Adelaide, SA

  • 4 reviews

So bad its not even a joke anymore

published

The worst company ever. Continually voted the worst phone company in the world for a reason. They will spam you with hundreds of unsolicited text messages advertising deals which you are unable to block. Contacting them changes nothing. If you enjoy advertising being sent to constantly day and night then by all means go for it, otherwise steer clear as they clearly don't care about their customers.

Customer Service
Transparency
Value for Money
Product Quality
See all answers

Just Fkn Awful.

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month:1 GB
Store LocationN/A
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Worst company In the history

published

I want Vodafone to explain to me why there network service is so VERY VERY BAD compared to absolutely everyone else , I want compensation for my anger & frustration and the 4 mobile phones I’ve smashed to bits from being so enraged by the fact I’ve got to basically grab hold of a satellite to use the internet


Alicia

Alicia

  • 2 reviews

AVOID AT ALL COSTS!!!

published

Couldn't use my network due to constant drop outs (7 times 1 call) unreliable internet. No compensation but a $250 bill will be taking matter further.AVOID company at all costs

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $47.00
Included Data per Month:5 GB
Store LocationMitchell Park
See all answers

Grumbian

GrumbianGreater Melbourne (Inner), VIC

  • 5 reviews

My Vodafone down for weeks

published

I am trying to get a copy of my last bill, but My Vodafone has been down for weeks and the call centre cant provide anymore info other than "yes it is down". They then proceed to change the subject. Cant print out any bills or see of my charges. Yet hold me to paying a post paid bill by the due date of which I cant see what I am being charged for. They are criminals.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid Sim Only
Return Claim MadeNo
See all answers

Krissy

KrissyGreater Melbourne (Metropolitan), VIC

Signal problems getting worse

published
Local Reception
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month: $60.00
Included Data per Month:80 GB
Store LocationBourke Street Mall, Melbourne CBD
See all answers

Worst Customer Service EVER!

published

Terrible service, misguided and costed me a prepaid plan which didn't offer the same amount of data as staff claimed. Wasted 1 hour on the phone! never trust voda, you're better off with another provider.

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:10 GB
See all answers

27+ years of loyalty doesn't matter to Vodafone.

published

They treat you like crap and their customer service and reception is quite poor. It takes forever to speak to someone at which time is is hard to understand and they do not follow up on complaints.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
See all answers
San

SanGreater Melbourne (Metropolitan), VIC

Vodafone Starter Pack

published

Vodafone Starter Pack is rubbish, DONOT buy it unless you know how it works. Purchased the pack from Coles, inserted into my phone, tried to activate but couldn't succeed. After long wait while calling call centre, it came to know that the seller "Coles" had to scan both barcodes (which obviously they should know, but they didn't) and top up additional $10 while purchasing in order to activate, which is NOT mentioned anywhere in the product. Just wasted my time and money. Why the government regulatory bodies punish such thugs.

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePre-Paid Sim Only
Return Claim MadeNo
See all answers

Tina2525

Tina2525SYDNEY

  • 7 reviews

Terrible reception

published

Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
See all answers

There is no phone company more useless, and that's saying something

published

Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month: $40.00
Included Data per Month:20 GB
Store LocationSouth Launceston
See all answers

Terrible company to deal with

published

Worst Phone Provider ever - treated a customer of 15 years with disrespect, the call centre staff was rude and did not know what they were doing, went to the TIO who offered to have direct resolution with Vodafone - but the case officer went in circles and did not offer a solution - waste of time

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $85.00
Included Data per Month:60 GB
See all answers

Be aware don’t sign up with vodaphone

published
Customer Service
Transparency
Value for Money
Product Quality
Plan TypePost-Paid with Phone
Return Claim MadeNo
See all answers

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Questions & Answers

Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

No answers

John G

John Gasked

Mosman NSW agent

No answers

Annoyed!!!

Annoyed!!!asked

What the hell is wrong with vodafone's internet lately??????
Keeps cutting out.
Not working at all.
Sites "unable to be reached".
Loading issues.
Sick and tired of this!

No answers

Get an answer from our members and Vodafone representatives

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