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Can't do their jobs and now resorting to blackmail to deliver a rubbish service that I'm meant to pay for
Ongoing problems since August, with not getting bill notifications/reminders after months of contacting them by phone then by email. Contacted by email in December to make sure it was all documented, it was taking 4-6 days for them to respond, so ended up missing my bill due date, as I didn't get the reminder we were still trying to sort out. Still awaiting the last reply from beginning of February!
Turns out Vodafone cut of my sim connection, without warning (again no notifications) and haven't contacted me regarding it. Did this the 8th I fou...
sold me a lemon
Sorry i never write these types of things but here goes after getting on my plan for a google pixel 3A through vodaphone the first 6 months not a hitch then my phone refuses to charge. Took it up too the vodaphone shop in bondi junction where he sent me to the city george st to be exact..waitied for the guy who was supposed to be a technician who told me the port was broken and it would cost me $500 to fix. I didnt trust the guy and asked them where i could see there policies on warrenties etc etc. Nothing on failures of the charging ports. Nex...t i went to the google official guy in castlereigh st who fixed it for $200 telling me it wasnt anything i had done it was a simple case of wear and tear and not a very good phone..He was very helpful and really tried to help me. Fast forward 5 months and whilst charging my phone it starts vibrating uncontrolably and stop working. Once again i take it to George st where this so called technician tells me without even opening it it will be $800 but maybe i should just buy out my plan for 12 months and upgrade..surely its under warrenty but no the terms he cant show me proof for again say no hardware no ports nothing like that we cover for..take it back to old mate who helped me last time who opens it up and says the motherboard is fried and your phone is dead....now im stuck on a plan with no working phone through no fault of my own...bad products bad customer service bad everything. the guy at the google reair place was the only decent human being in the whole senario..
- Verified customer
Misinformation, incompetence and just plain shameful customer service!!!
Made an order approximately 1 and half months ago for a Samsung S20 Note Ultra on the $40 infinite data lite plan through the Vodafone website. Got an email back saying "order failed" but didn't say why. So I called to ask and the guy said it's because I wasn't eligible due to not having a credit history with them. He said I needed to be on a plan for 6 months to build up my credit score with them before being eligible for any of the 12, 24, 36 month phone contract plans through them.
He then moved onto his sales pitch where he focused on sel...ling me just the $40 Lite Plan with the bonus offer of $5 off the $40 original price (part of the deal Vodafone was offering for a limited time only to new customers). I gave all my details, including setting up direct debit payments. Received my new sim (no phone because I was on the SIM ONLY plan) and everything was fine so far. Now this is where the fun starts. Because yesterday I received my first bill of not $35 but $74.99 !!!! Immediately contacted Vodafone customer service expecting it was just an error, but nope! The entire discussion desolved into arguing with me about how I am paying for a phone that I don't have and never ordered! Which by the way would be $47.19 for the phone + $35 for the plan equals $82.19 per month. Not $74.99!? So that's definitely wrong!! Next up was arguing with me about why even at $35 I wasn't getting the youth discount (25 and under) 10% off the ruduced $35 price. (Part of the 5 bonus offers that came with the plan). Her incompetence told me the 10% was off the $40. Making it $36 per month with the 10% discount.... Yup.... Next her strategy was to try and tell me you can't have more than 2 offers. Well there's actually 5 bonus offers in total that come with the plan. Others being +40GB of data, bundle and save and 3 months of Amazon Prime and Music Unlimited.
Useless customer service
I am trying to activate my esim on my new phone but when I scan the QR code I didn't get the confirmation code. I rang up Vodafone and had to explain it to 6 different people as they couldn't understand the issue. This took over an hour!!
It used to be 'OK' now just appalling. Moving after trying to stay loyal.
I've been a Vodafone customer for over 10 years. I used to be ok with it on a balance of price vs service. It has unfortunately just slipped too far.
I have x4 Business mobile accounts, Business NBN and also personal mobile connections.
Its just hit rock bottom. I cannot tell if they've cut back severely on service staff since the newest CEO took over but it is certainly very closely aligned timing wise.
Shuffled thru service agents in different departments all giving the same answers regardless of the issue.
Our mobile service has been ge...tting worse not better. Our NBN connection for business has been cutting out at least x10 times a day, particularity in wet weather conditions. It has gone on for 6 months of being given the run around. The much promised 'failover' to 3G/4G of our service if the NBN either doesn't work or the speed is not better than 2mbs. We just cannot run the business with this! Telstra's failover works x10 faster. We've seen it in action now. All other neighbours to our location use Telstra or Optus and have minimal issues. When they do have an issue these companies have had service people there inside 24H. I've been wasting time with Vodafone for more than 6 months I still haven't seen a Vodafone person and we just get swung thru call centres trying to find a solution. After 10 years of being a customer who thought it was 'OK' and to trying to support a bit of competition.....it has hit rock bottom. I am on my way to a Telstra store to switch every connection over. Just should never have happened.
absolutely garbage service
The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.
Worst Insurance Vodafone Is Partnered With!!!!!
The worst insurance company ever! Infact the worst company ever!! My phone was stolen and we have reported to the police, provided them with the case number but their pathetic customer service people made us feel like we were the thief!! First they declined the claim, spoke to my partner very unprofessionally and then when i opened a second dispute, they accepted the claim but made us feel like they are doing a charity towards us! I have been paying for this service and a company makes their customer feel that way! Next milestone was getting th...em to dispatch the phone. They say 5-10 working days but dispatched my phone on the 11th day which would be fine if customer service people spoke with some level of compassion or empathy. They have been unbeliveably rude and ignorant. People take insurance to cover their loss but mostly to eliminate inconvenience but this company has no understanding of customer inconvenience. When you are paying them monthly, that would be your sweetest time with them.
Absolute Garbage Service
.5/10, absolute rubbishhhh and over charge and screw you over a hundred times before they process any refund you may be entitled to. I can't believe how awful the service is.
HI TO ALL
Stay away from Vodafone they charged me twice pretending didn't receive the payment. I have provided a bank statement as proof and they still denying that they received the money claiming the bank didn't release thefunds.
However I called my bank to clarify being advise money paid to Vodafone.
So I've raised a payment dispute and now they start charging late payment fees and want to send dets collection agency.
Total rip off
Stay away They're scam
Vodafone NBN speed in KB
Hi all I am paying Vodafone NBN for premium speed and I always get download speed in KBs and they fix and change modem and at the end it’s same . So beware and stay away from Vodafone.
Rude sales staff - cold calling with No Caller ID
Someone called into our business today asking for Benita who were our receptionist 13 years ago. Without introducing his name he kept asking me questions such as "who's authorised person he can talk to", "which tele company we are with", and totally ignoring that fact that he's talking to me, I told him there's no Benita and I won't answer his questions, then I hang up.
He called again, asked the same questions, I had to asked him few times for his name and his reason for calling, he just gave me his name as Ted and that he's calling from Vodaf...
- Verified customer
Apauling customer service
-4g internet coverage at my house was un-useable.
-Canceled within 30 days
-Returned all equipment within 30 days
-Still getting bills for equipment that has been returned.
-They have debited my account anyway. Literally theft.
-Vodafone staff are extremely stressful to deal with, they waste your time and don't action what they say they are doing.
I am not angry at Vodafone, I am extremely disappointed about the poor customer service.
Never setup a direct debit with Vodafone. if you have to call them to get your money reimbursed, you might experience a long wait for you to finally be transferred to the fourth agent where you will have to provide for forth time your name, DOB, post code, verification number to finally provide your bank details.
I won't miss you.
- Verified customer
Terrible service and expensive plan
Very unreliable 4G signal, constantly switched to 3G, cannot rely on it to travel. Not to mention they overcharged for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. Very disgusting. So I am leaving it.
Unreliable signal 4G and NBN
4G - Regular drop outs in the ACT and VIC, barely a signal between. Cannot rely on service to travel.
NBN - Data speeds at home are well below advertised speeds and the solution was to downgrade my plan for even worse speeds after resetting my modem and knocking out my internet completely.
Online chat help is terrible and unhelpful but it used to be okay
Service has worsened significantly since March 2020 when it was actually okay.
Can't even process a simple upgrade
Tried to do a simple phone upgrade on my existing account only to get e-mails to state my application is incomplete and they need more information (there is nothing included as to what that is). When I contact them they cannot tell me what information is required. Just keeps going in circles. They have the ultimatum that if I do not respond in 48 hours the order will be cancelled. Rest assured, I will be moving my account elsewhere.
Worst signal ever, Perth Western Australia
Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception
Nothing but issues after issues
Nothing but issues after issues.
* MyVodafone App didn’t work for over a month and customer service couldn’t get working
* I was advise my new phone will arrive 28th of January, now online tracker states 11th of March
* Trade in price for old mobile shows on bill less $150 then what I was advised I will receive
* Data sharing value not collating with partners, showing 50GB less
* 3 month free Amazon not applied, which was part of the deal
* Customer service reset pin to a different number that I stated over the phone, which added to my login confusion
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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