- Pre-Paid Sim Only (259)
- Post-Paid Sim Only (218)
- Post-Paid with Phone (498)
Receiving invoices for something i don’t have
I applied for a contract about 2 months ago, with all the back and forth with the delivery address being in correct. I then called Vodafone to cancel this contract, as the agent put in the incorrect address and it’s been 2 weeks with me being the 1 who’s following up on the status of the delivery. When i called i was rest assured that the contract will be cancelled and i will not be billed.
Last month i got a invoice with an amount due of $1,848.96 , i called them again to raise this issue, i have screenshots of the live chat as well where i w... Read moreas told to avoid the invoice as they can see that i requested a cancellation. Today i received another invoice saying my account is overdue. I called again, i was now being told that, they need to 1st locate the device before they get back to me. This is the worst possible service, I’m being bullied with invoices for a product and service that i don’t have.
Worst server ever
Vodafone has not worked for 20+ weeks, I have not been able to make or receive calls, messages, emails nothing, I'd give them negative stars if I could. All I got was we will call or message you when problem is resolved,Show details
Upgrade Samsung/mobile plan
Very helpful, explained options with no hard sell. Demonstrated differences between mobile models,technology, camera and best value for money.Show details
Such a disappointment
I calculated I could save money by switching from Telstra broadband and got aa great package deal. Then the rot set in. TV and desktop computer and other devices connected to the new WiFi. Next thing is one iPhone could only get a signal at the front gate and my Samsung was irregular in my office. After the usual performance with help line the polite lady told me to change phones from 5G to 4G and implement WiFi calling. That made the phones work. BUT one laptop computer that worked on Telstra WiFi NBN could receive emails but not sen... Read mored (Optus èmail account). Then more performance on help desk as the problem goes up the skill level layers at Vodaphone. Then they say your internet and everything ŵorks, not our problem. We'll it is because when I took the laptop to the computer shop expert, out went all the outgoing test emails that wouldn't send at my place. It worked at a friend's place as well then back to the Vodaphone NBN WiFi at home standing right beside the WiFi box - same result outgoing email doesn't send and get 400 series error ( can't find the email server). We'll I want to be released from my contract and I will go somewhere that works or where they have the expertise to work what they have. By the way Vodaphone people were very well trained in manners and being calm, so it's all glossy and nice but no good.
I'm considering Optus
Everyone is loses their mind over the Optus outage, that's just a Monday with Vodafone with dropouts most weeks. Their 5G was hardly better than my previous budget 4G telcoShow details
Horrible customer service
Bad customer service. 10 years back the service was really cool.Show details
Vodafone is the absolute worst telco
If you can't supply a service, you shouldn't be allowed to sell it. I don't understand how Vodafone gets away with taking everyone's money and fails to provide the product. I'm in Brisbane CBD in getting less that 1mb/s. This is not the first time, it's a regular occurrence. I get little to no reception at home despite the coverage map telling me I do. I lose coverage on the way to work despite the map telling me I shouldn't. I have intermittent coverage at work (Brisbane CBD) despite the map telling me I do. This is not an isolated issue. I bo... Read moreught plans for my kids to contact them and track them but I can't contact them and their location is sometimes hours old. If I didn't have wifi I would throw this phone in the bin. It's useless unless you want to take selfies of your disappointed face and share them with no-one. Phone calls drop out, maps drops out, music drops out. I shouldn't lose reception in the CBD of the states capital city. If you can't cover the most populated region of the state then what hope is there? I'm so sick of seeing H+ for my signal. I would not recommend Vodafone to anyone in this country. I'm simply stunned that they are allowed to accept money for their (lack of) product. If I could give 0 stars I would.
Worst network in brisbane
After been with vodafone for 14 years i finally changed to Belong and now i wish that i should have done it years ago. I live in brisbane north in fitzgibbon and i was barely getting one bar of network inside my house. contacted vodafone many many times and everytime they had the same excuse that they are upgrading their tower in my area and it will be finished in couple of days but it never made the reception better and then they asked me to replace my sim card to a new one and did but didnt fix the issue. somedays i could not answer or make p... Read morehone calls from inside my house and had to walk out everytime and when i told this to the customer care they tried to sell me another plan offering more data and i said to them how on earth am i going to use 180gb data when i only get one bar of reception thats pathetic. I switched to Belong mobile and now i have full network inside my house plus its way cheaper than vodafone. my partner who also has been with vodafone for more than 15 year switched to Belong and we are just so happy now with the reception and can actually make video calls which we could never be able to do with vodafone. worst company ever i told this to few of my friends who are with vodafone and they all are switching to Belong now. Do yourself a favour and stay away from vodafone, you will be 100 times better going with belong, boost or aldi insead.
10 days too long
Jumped from Telstra and then jumped right back.... No reception at home (within 55km of the Vodafone shop) or where I work. Effectively useless. Went back to Telstra as soon as I could (10 days). Still cost me $55 plus an $8 service fee for the privilege..... Zero stars if I could..Show details
Much improved customer service
Like most customers, I had major issues with Vodafone a few years back - however, I can honestly say I am very impressed by recent interactions with Customer Service. It took me a while to get through today, but once he answered, the agent couldn't have been more helpful.
There are still some areas where Vodafone could improve, particularly with regards to some of the overseas carriers that they use for their international roaming arrangements. But in general, I get the impression that they are working hard to get things right. In particular the lovely young Indian man (Uberd ?) who helped me today.
Thanks for the good experience.
Best pH company ever
Vodafone is number 1 best company Ive ever been with the people are so helpful and always nice not to mention there products are amazing value and the reception well you can't beat it. I'd never go anywhere else.Show details
An absolute disgrace
Almost two weeks since placing an order and still hasn’t been shipped out yet.
Ordered the new iPhone over the phone on the 9th Nov and salesperson stated I would receive the device on the 17th. With only 1 update on the 15th saying that the order is being prepared for delivery after waiting for stock to arrive, I still have not received any update. Called customer care on the 20th and she told me I would receive an update within 24-48 hours. Needless to say I did not receive any update so I called today (22nd) and all that customer care coul... Read mored tell me is that I would receive an update within 3-4 business days. Also note that their website says devices that are in stock and approved will be shipped out within the business day. I had brought this up with customer care and they said that they are experiencing technical difficulties so the information was not accurate on the website. What an absolute joke! Misleading customers and still billing for devices not even shipped out yet. I can understand some delays due to popularity but the overpromising and under-delivering is not acceptable. The lack of communication and poor customer service is disgraceful. Highly doubt they’ll even update me within the last given timeframe. UPDATE: still have not received update as to where the device is or when it will be shipped out. Called customer care this morning 28/11 and the team was absolutely useless. Told me to wait for another week and then call back because the logistics team apparently need a ridiculous amount of time to even start searching. Vodafone is full of empty promises and false information. Don’t waste your time or money with them.
I spent 1 hour organising 2x business contracts and handsets and was told to collect the phones from the store on Monday. I requested home delivery but was told this could not be arranged. On arriving at the store there were no phones to collect and after sharing my dissatisfaction was informed I needed to call customer service to cancel. I drove 45 mins to collect the phones from the store and was told I should've received a text confirming the phones had arrived (not communicated during the ordering process).
I called and spoke to a... Read morerepresentative asking for the phones to be delivered to my home and was told this cannot be arranged now (but could have when I arranged the contract/handsets!!!). I was informed that the contract and handsets would be cancelled after 3 days. Today I had emails welcoming me to Vodafone and when I called again I was told I need to call the local store to cancel. The representative continued to talk over me throughout the call and after my requests to speak to management four times finally informed me that the manager was unavailable. I was informed the manager would call me back in 24-48 hours. When I asked for a call reference I had to wait a further 5 minutes for the representative to write up the complaint leaving me to believe the complaint would not be lodged. Awful start which leaves no confidence with the company whatsoever and we will not spend $1 with a company that offers such poor customer service.
Has been overcharging me for months
Contacted us on the 28/08/2023 11:37:29 to cancel your number, was never cancelled and they have been overcharging for three months.Show details
#Vodafone what an ABSOLUTE DISGRACE Been waiting 7 weeks for confirmation that a phone update has been cancelled. No communication from #Vodafone me making weekly calls only to be told it’s all been cancelled over a week ago and they didn’t notify me, just kept passing the buck to other staff. No ownership from #Vodafone, THATS A 7 WEEK WAIT TO CANCEL A PHONE #Vodafone after Australia post wouldn’t let us collect it from them.
#Vodafone still waiting yet again to get a formal confirmation via email from them.
Questions & Answers
can anyone call me back ? My phone number is 0414283565
You guys are crazy! I live in Tasmania and the places you do and dont have signal are wild! You dont have signal at Kettering or Woodbridge or South Bruny but you have it at Wayatinah!?
most part of tasmania dont have coverage
only major tasmanian cities like hobart and launcheston along with all the 2 cities subsurb has coverage
places and cities like burnie and devonport should get coverage as well as shown in the vodafone coverage map
I have been trying to get an email address to talk to someone about roaming in Europe. I DO NOT want to talk with someone in India (I cannot understand them) so I want to email (in writting) so I know exactly what is offered and said .... I had been a loyal Vodafone customer for over 15 years and my last interaction with them 12 months ago was not so good ... it seems from the 1 or zero stars above it has not changed ....... so I will not be tempted again. Do you think so little of your company and the paying public to try and run it into the ground?
You can give email@example.com and firstname.lastname@example.org a try... not sure if it will work though as I only emailed once.
Get an answer from our members and Vodafone Australia representatives
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