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Vodafone

Vodafone

1.6 from 2,498 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Bishy
BishyMelbourne
  • 6 reviews
  • 7 likes

Rude technical support

published

Extremely rude technical support. I called up Vodafone for PIN reset and this extremely rude lady named 'Stella' (sounds like a pseudo name did not help and abruptly transferred me

Value for Money
1/5
Product Quality
1/5
Angie
AngieSouth East Queensland, QLD

Poor customer service and no experience technician

published

Do NOT use Vodafone broadband service. Their modem is poor quality and customer service is terrible. They can’t resolve any issue and keep passing ‘ball’ to other team. Even their senior technician can’t solve any technical issue and can’t perform any simple troubleshooting. They just read from the script.

Value for Money
1/5
Product Quality
1/5
STEPH
STEPH
  • 6 reviews
  • 1 like
  • Verified

Worst Provider Ever! Buyer Beware!

published

TL;DR: BUYER BEWARE.

Let's just say I wish I heeded the advice by the negative review left on this site.
I was given completely the run around by this company.
They contradict their own policies. Their staff have zero knowledge about their own policies. They do not listen.
I was given a faulty prepaid SIM card that will not activate and they refused to do anything about it literally. Lucky for me I am only out by $10.

Value for Money
1/5
Product Quality
1/5
Sheran
SheranWestern District, VIC

Great loyalty to their Customers

published

I have been a Vodafone customer for many years since the dsys I used a palm pilot and before my first mobile phone. Their service is great and they consistently reward their customers with bonus data. I highly recommend Vodafone. They're the best! Sheran

Value for Money
5/5
Product Quality
5/5
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Martin M
Martin MSydney, NSW
  • 4 reviews
  • 2 likes

FTTP NBN constantly drops out and customer service is terrible

published
Value for Money
1/5
Product Quality
1/5

LIES, FRAUD AND SCAMMERS

published

I was a Vodafone user for 12 months then due to covid I had to down size and in order to do so I switched couriers. Vodafone refused to let go of my number forcing me to enter a new month period for 2 days forced to pay an entire months fee due to their lack luster efforts to allow me to switch. I was NOT in a lock in contract. And now 4 months after leaving I am still getting charged fees with no customer support and no answers as why I'm forced to pay these fees.

Terrible service. Terrible value and an absolute scam

Value for Money
1/5
Product Quality
1/5
paully2012
paully2012Central Queensland, QLD
  • 57 reviews
  • 31 likes
  • Verified

Excellent customer service

published

My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.

Value for Money
5/5
Product Quality
5/5

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Laura B.
Laura B.
  • 2 reviews
  • 2 likes

Huawei wifi cube 4G

published

4G wifi stopped working and customer service was an absolute torture to deal with. Illogical, unhelpful, bouncing me from one ‘team’ to the next, no one taking responsibility, on the phone for an hour just on hold while they transfer me yet again. Just an absolute joke. Unable to easily resolve issues. Their rating now makes sense. Fine to use until you have a problem and need customer service.

Value for Money
1/5
Product Quality
1/5
XXXX
XXXXPerth
  • 4 reviews
  • 5 likes

Well advertised but far from truth!

published

5G only seen it ones in Perth!
Best in the world? So they say
All false advertising, nothing as they say
Telstra is the best in Australia, the rest is just false adds

Value for Money
1/5
Product Quality
5/5
Mobile Phone Service Providers

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Mahmoud M.
Mahmoud M.Victoria

Bunch of scammers

published

For a stupid reason i thought I’ll leave optus and try vodafone as soon as my number was ported I couldn’t call about %30 of the numbers and when i called customer service to cancel under the service guarantee i get told i need to put you to the right department please confirm name address and number, i get handballed to the next person and this kept going for a about 2 hrs and when i got them to cancel it eventually and ported my number back to optus they still charged me as if I’m still a customer they are a bunch of scammers

Value for Money
1/5
Product Quality
1/5

Incapable at doing anything right

published

I live 4 km from the CBD and in my apartment/street I get 1 bar of 3G if I’m lucky. I get told it’s under repair every time and after weeks of “repair” .. it actually gets worse.. I wouldn’t wish this service upon my worst enemy

Value for Money
1/5
Product Quality
1/5

Nbn no good

published

Absolutely terrible data download speed on vodafone nbn. If you are looking for a nbn provider find someone else. I contacted vodafone about the connection and they told me they had adjusted something ast their end but still no better.

Product Quality
1/5
Incentivised Review No
Mobile Phone Service Providers

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Victor L.
Victor L.Sydney, NSW

DO NOT CHOOSE VODAFONE

published

Guys please, Vodafone has the worst reception and connection in the world! Do NOT make this make to choose vodafone, as the other companies offers similar prices for so much better quality, trust me!

Incentivised Review No
Sharda
ShardaSouth East Queensland, QLD

Terrible

published

I was sold a new phone plan all together with 110 nd later they say it's 136. I called so many times but no help. It's just cheating. It's just disappointing

Value for Money
1/5
Product Quality
1/5
touseef a.
touseef a.Sydney, NSW

Customer service and connectivity

published

I couldn’t use Vodafone services for last six weeks due to their connection issue. I’ve called support team and they couldn’t assist. They have a worst customer service and highly not recommended

Value for Money
1/5
Product Quality
1/5

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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