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Vodafone

Vodafone

1.6 from 1,886 reviews

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Reviews

Review distribution

5 star
163
4 star
85
3 star
68
2 star
122
1 star
1,448

buzzer

buzzerGreater Melbourne (Outer), VIC

  • 2 reviews

customer service is failing them. Receiving a polite runaround is only good customer service in foreign call centre.

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $40.00
Included Data per Month:40 GB
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Sunil Chopra

Sunil ChopraSydney, NSW

Poor network coverage and poor services

published

Apart from the issues with Vodafone's poor network coverage and call drops, their services are worst in this region. I got a call from their customer care executive and they said they are discontinuing my ongoing existing plan which was under contract for 12 months. I am almost forced to quit my existing ongoing plan\contract to materialize new contract again for 12 months and new plan is really a very bad plan compared to what I was using. May be it is their strategy to trap people this way by extending their contracts again for another 12 months, because otherwise I don't think an existing customer would like to continue with Vodafone for their poor network and services. It is highly unlikely that I will continue with Vodafone in future.

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Kita

KitaSydney, NSW

  • 4 reviews

Not as happy as I thought Id be

published

Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!

Value for Money
Product Quality
Customer Service
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month: $35.00
Included Data per Month:30 GB
Store LocationApple store Penrith
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andrew

andrewCentral, SA

  • 3 reviews
  • 1 like

Poor reception

published

Vodafone is by the worst carrier out there,there reception is appalling just about every location i go i cant get a signal or the speed is 3 mbps,the rest of family is with telstra and they kick butt when it comes to reception and speed,cant wait to pay out my device payout and pack my bags.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $53.00
Included Data per Month:15 GB
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John

JohnSydney

  • 4 reviews
  • 10 likes

Porting my number virtually impossible.

published

I tried to have my number ported from another provider. It's been 3 days and still not processed. Avoid this telco as they have unqualified customer service and technical support.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month: $30.00
Included Data per Month:10 GB
Store LocationColes
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wayne r.

wayne r.South East Queensland, QLD

  • 14 reviews
  • 4 likes

Vodafone refuse a promised refund

published

3 weeks ago I made a dispute against Vodafone prepaid..for persistent harassing marketing sent to my number ,which cut off an urgent call go an ambulance... they offered a refund for that month,but insisted I supply them my bank details..I refused . They keep asking..now, they say they have no history of that...a lie...even though I've escalated my TIO complaint..they still say they have no record of it...

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $30.00
Included Data per Month:10 GB
Store LocationPacific fair
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Ripping off data

published

Vodafone consistently rip off my pocket wifi data. One day, the modem was off and it showed record as 5gb used. Many other days GB amount could be 3-4 times ripped off compare to possibility

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Included Data per Month:150 GB
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Jennie jin

Jennie jin

  • 4 reviews

There is no services for telecommunications

published

There is no services, usually u dont have any problems when u using your phone. Only when u had phone or billing problems, u have to stay on the line for long long day try to resolve your problem

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month: $129.00
Included Data per Month:19 GB
Store LocationApple store
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Eric

EricGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Good service

published

Network is good n general barely drop out
Downloaded speed is ok Price is reasonable been a customer for many years would recommend to everyone if need get connected !good choice

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $45.00
Included Data per Month:10 GB
Store LocationOnline
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VSM

VSMMelbourne

Worst network I ever had. Stuck with the phone plan for a year.. hope to leave Vodafone as soon as possible

published

Network is rarely available inside offices and shopping centres. If you want to google for something or even need to send a photograph to someone, it can't be done with Vodafone network

Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $45.00

Mani

ManiAdelaide

  • 2 reviews
  • 1 like

Absolutely Horrible Phone Support

published

I was told my new iPhone 11 128GB will be shipped in 3 weeks. On the expected shipping date 03 Oct, they gave me a new shipping date of 25 Oct. When I called their helpline, they changed the colour to expedite the shipping and "promised" to ship within 2 days. On the expected shipping date of 11 Oct, I was given yet another shipping date of 18 Oct. Called them again and now they say they cant do anything because of delays from Apple, which is an obvious lie because every other provider (Telstra, Optus) and even stores JB-Hi-Fi, Officeworks has all colours and memory options available for next day delivery.

What a terrible experience with Vodafone. They will lie to get you to sign the contract and then not deliver!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $95.00
Included Data per Month:10 GB
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Guri

GuriVictoria

  • 2 reviews

Poor ordering experience

published

I placed an order with vodafone for a new handset which had a delivery estimate of 1-2 days within order approval, which changed to 2-3 weeks once the order was approved. It shouldn’t have affected me as i placed an order when it was 1-2 days, clearly their website doesnt take into account the stock they have and they take orders blindly. I ordered on 22/09/2019 and i waited till 9/10 (which was my expected dispatching date). I checked with them today on 10/10/2019 and they said they dont have any stock at all and the waiting time is 4-6 weeks. After waiting for 20 days, I cancelled the order.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $105.00
Included Data per Month:30 GB
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zenith

zenithSydney

  • 3 reviews
  • 2 likes

horrible customer service

published
Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid Sim Only
See all answers

Victoria

Victoria

  • 7 reviews
  • 5 likes
  • Verified customer

Over charging no responses to complaints

published

I signed up with Vodafone $40 sim plan and $69 nbn plan. They did set up the nbn quite quick and the internet seems to be working well however, I am now being charged almost $200 each time when the bills should be $109 for both per month.

I have called and emailed to complained but no one is getting back to me.

I am now building my case against Vodafone because unfortunately I don't see this stopping over this past 2 months.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month: $40.00
Included Data per Month:40 GB
Store LocationPerth CBD
See all answers

Raj

RajSydney, NSW

Poor Network in Westmead Hospital

published

No network coverage inside Westmead Child Hospital. No outgoing & incoming. Looks this is specific to Vodaphone only. Other service provider like Lyca & Optus has no issue. Simply rubbish. Don’t recommend

Product Quality
Local Reception
Plan TypePost-Paid Sim Only
Return Claim MadeNo
See all answers

Dont trust vodafone - first take the order then not delivered on time

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $105.00
Included Data per Month:50 GB
See all answers

Suz

SuzGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 6 likes

Outstanding service

published

I went in to Vodafone Forest hill yesterday to upgrade my kids iPhones to the iPhone 11 pro max . The information in relation to the discounts / trade in ect was excellent . The staff member (# L1143 ) sorry forgot his name , was so friendly , knowledgable and helpful . We have had our 3 services with Vodafone for many years and will of course continue to do so. Thanks so much to this lovely staff member .
Suzie P


KJH

KJHSydney, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Do not trust! Will lie to get you to sign contract and then renege on the offer

published

Customer care and in-store staff will promise you discounts while signing up to a new deal, and then take these away. Follow up customer service is horrendous; being told different stories and promises made and not delivered on. Avoid.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month: $95.00
Included Data per Month:30 GB
Store LocationWorld square
See all answers

morley

morleyPerth, WA

  • 3 reviews

Low cost, low coverage

published

Been with Vodaphone for a long time. Very happy with their metro coverage but as soon as I am out of Perth they do not have coverage. I thought by now they would have got their act together.


Vodafone service and coverage getting worse

published

It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month: $45.00
Included Data per Month:20 GB
See all answers

Page 1 of 95

Questions & Answers

Roseyy

Roseyyasked

How long does delivery take? Im going overseas in 2 weeks, it says my estimated delivery date is 21/10 but people are telling me it wont come then it will be delayed.

No answers

dande

dandeasked

With the rollout of new prepaid plans, can my credits from txt/talk plan(both dollars and free minues) be transfered to pay-go? Over the last 10 years I saved up around 250 dollar worth. Would not like to lose that.

2 answers
Hasitha
Hasitha

Hi Dande, I’m not sure about this. I was with a post paid plans in Vodafone. I have never had a plan that rolled over data.

dande
dande

If there are some official Vodafone staff answering questions here?


Renan T.

Renan T.asked

My plan has expired 6 months ago & got charged for the monthly bills of approx. $80.00 which I never used. I have asked to close down the account, but why are you still charging ? The sim card is blocked for that period of time too..unfair!!!

1 answer
fred f
fred f

Thanks


Get an answer from our members and Vodafone representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Contact Number 1300 650 410
Network UsedVodafone
International Roaming Offered Yes

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