Vodafone Mobile

Been a Vodafone customer for over 15 years now and really disappointed with where the mobile service has gone. Previously had reasonable coverage in all metro areas. High download speeds, often 600+. Now it's patchy at best, and download speeds are rarely above 50. It used to be great, but I'd avoid them now.

I have been a customer of Vodafone for several years. Not because of coverage as it is much poorer than Telstra. For the convenience of roaming for $5/day during my travels without a need to do anything! I found it very useful. However this year was very different: Roaming in Poland was a nightmare! I was not able to make calls to Australia 90%… Read more

of time (unless using hotel WIFI) and internet worked on one street in Poznan City center only, and not at all in a small town I stayed for three weeks. I complained to Vodafone using hotel WIFI several times but received no improvement. .. As an illustration I am attaching an audio file recorded when I tried to access my voice mail.

After two and half weeks in Poland I had to buy an e-sim from Orange Flex and get a new number. This change created much inconvenience and limitations, and additional cost. But it is not possible now to live without mobile phone especially when travelling...

Later the roaming in Italy worked well, as in the past, but again not at all in Turkey in Istambul! Altogether roaming with Vodafone was a very dissapointing experience in 2026 and created a lot of stress for me when travelling in Europe.

I do not think I will continue to use Vodafone anymore. Lack of reliability of roaming when travelling is too frustrating....

Purchased $250 356day eSIM. Successfully activated & ported my phone number but ended up with 2 eSIM showing on my phone, one showing old phone number, the other showing temporary new phone number. Called Vodafone, was instructed to delete one of the eSIM as soon as I did this I lost all mobile service. Obviously they instructed me to delete the… Read more

wrong eSIM. It’s been a week & I’m still unable to make or receive calls/messages. Vodafone have been of no help.

I had some issues with my plan and transferred from plan to prepaid, was provided excellent customer service skills from Zubair from the customer service centre. Will be back to use Vodaphone in the future never had any issues, only when general… Read more ·  1

tower upgrades happen which is out of anyone’s control. I had the plan of $65 a month and was paying off an iPhone 16 pro max. Huge data returns for the plan so had I barely went over and I used the service for work and everything.

Some areas in the regional need some improvements for tower coverage but that’s it where I’m living I get 5G and full bars all the time pretty much

My sim cards could not be imigrated. Had trouble contacting your office. Last week I spent over 2 hours on hold, frustrating. I have been trying for well over one week to get through to your office. Today I waited around 20mins before I could speak… Read more

to a human beieng. The operatot today was very helpful and managed to transfer my 2 services in very little time, hazzle free.

Do not go anywhere near vodafone it's bad and they steal money from you and don't give you a good service

Outstanding 5-Star Service from Mohamed at Lakeside Joondalup! I want to give the biggest thank you to Mohamed at the Vodafone store in Lakeside Joondalup. I had been struggling for 5 days to get my phone working after a failed transfer from Telstra to TPG. My QR code failed, I could not get the right links, and because English is my second… Read more

language, I was completely stuck. I had no working phone line and had to use my daughter's number just to get by.After Telstra told me I just had to wait, I walked into Vodafone. Mohamed came to help me right away. It was a quiet Thursday (13 August), which was a blessing because Mohamed spent around 5 hours patiently sorting out my massive phone crisis.He did all the hard work to get my phone number back from TPG so it could be transferred to Vodafone. He then stood by me through a stressful and complicated online digital identity verification assessment on my phone using my photo ID.Mohamed was incredibly nice, deeply patient, and never gave up on me. He turned 5 days of absolute stress into a total success. Vodafone is incredibly lucky to have an employee who cares this much about helping people. Thank you so much, Mohamed!

Went to Vodafone Castle Towers to organise mobile prepaid. The man I spoke to told me to do it via computer. However, Vodafone website down for maintenance for many days now. Went back to the Vodafone store and spoke to Yulan. Very helpful. She organised prepaid plan for me immediately. Yulan was extremely efficient, pleasant and courteous. Show 2 replies

Needed to call Vodafone today to try to see if they could give me a better deal on my mobile phone. Luckily for me they did. I'm so glad as I've been with Vodafone for a very long time and I didn't want to go somewhere else. Congratulations to Vodafone for an excellent service and for training your staff to listen and be helpful. I'm extremely grateful Show details

Extremely poor customer care services and post sales support as they are not based in Australia. Most of the time pretending not understanding clients request. Most of the time postpone solutions to another team who never come back to customer being in need to contact back many times for same matter. Vodafone customer care representatives are… Read more

usually quite arrogant with redundant questions and gaslighting approaching which turns customer experience with them quite overwhelming and counterproductive. It is becoming worse overtime letting Australian customers without even healthy support ( their approach to customers in general may be even considered abusive)

I used to have Telstra, but I switched to Vodafone this time, and the coverage is awful! I live in Sydney CBD, and both my workplace and gym are here. Whenever I go inside a building, I lose my signal or my mobile data stops working. I even contacted Vodafone to complain, but they just told me everything was fine. I wouldn’t recommend Vodafone. Save your money and choose another provider!

I am having an issue since last update my calendar deletes appointments ive entered. I went in to Arndale store to ask for help. I explained as a senior person I dont know how to trouble shoot. The young man fiddled with my setting then told me TO GET MY FAMILY TO HELP... TO SAY I ANGRY IS AN UNDERSTATEMENT.. I dont live close to family members.... Angry long term customer...

Beware of their $5 a day international roaming claim. I was about to travel for 35 days in Europe and all my countries were covered by their claims of $5 a day. Whilst a pre-paid data eSIM is much cheaper the convenience was worth it for me. So I paid $320 for an annual Vodaphone prepaid SIM and felt very smug that I was "all set" - NOPE! On… Read more

arrival in Germany I could not communicate with my driver to be collected. Saved by accidentally bumping into him (amazing amongst 1000s of people!!). I spent the first 7 hours (yes 7 hours) of my ‘holiday' chatting with Vodaphone on my app using my apartment network. Every drop out (if you stop typing for a few seconds it drops out) I got a new ‘agent’ and every new one knew nothing about any prior conversation. Each one said ‘Don’t worry, I’ll stay with you until this is fixed”. Not one did. I eventually went to a Vodaphone store in Germany who explained that Vodaphone Australia is a free standing company with rights to the name and not part of Vodaphone International. He also explained that the $5 a day for international roaming doesn’t apply to pre-paid SIMs - so I wasted $320 on an annual pre-paid SIM. I bought a 90 day unlimited (data only) eSIM for $50 and the Vodaphone guy in Germany set it up for me. (much cheaper that $5 a day for 35 days). He also summed up Vodaphone Australia… he said words to the effect that Vodaphone Australia is fecal material. I agree with him. I feel totally conned. So if international roaming is what you are looking for, Vodaphone is NOT the answer. My husband was on another Australian SIM and had no problems at all.

My experience with Vodafone is not good. their staff at the Vodafone shop Dandenong were rude and i could not even purchase new phone although the old one was stollen. Second problem is their internet service on my phone is very slow. Sometimes it takes ages to just browse. I do not sue my phone for nay international phone calls, and rarely even… Read more

domestic calls yet i am charged like more than $50 backs for holding my own phone in my hands (apparently). Third problem is they introduced new charges now. Fourth problem is that i reduced my internet plan for home internet services and i did not see any difference in my Vodafone bill, they charge me exactly same amount as before. Their service is not satisfying at all.

Don't Trust this company. they dont represent what they said... they said this and do another things.... havent sign anything but alrady argue they didnt say that.. i wish i take a photo of all evidence.. No wonder they are cheap, cause they all got cheap attitude

Terrible service which doesn’t even work in cafes if I’m trying to hotspot and is randomly at one bar only - couldn’t even cancel without getting charged money, so now I’m stuck with them for 6 more months

Been a long term customer for 20 years plus. Ordered a new product with confirmation via email of order with a special offer. Now order will not be dispatched. I only knew this after calling them myself. I got 2 totally different responses. The loyalty team is about as useful as a lost signal. I called twice and nobody knew what was going on. Will be moving away from Vodafone. Show details

Very disappointing service. Vodafone offered me NBN 500 for $70/month, but almost two weeks later I still haven’t received the promised modem. I’ve contacted customer service several times and still can’t get a clear answer about where it is or when it will arrive. Very frustrating experience, especially after being a Vodafone mobile and NBN customer. If this isn’t resolved quickly, I’ll be moving my NBN to another provider.

I have been a Vodafone customer for almost 9 years, but my experience has been very disappointing. I have repeatedly faced network coverage issues while living in North Sydney. When I contacted customer service to change my plan, the communication was poor and the plan update was not explained clearly. As a result, I was unexpectedly charged an… Read more

additional $100 due to the miscommunication. Overall, the network performance and customer service have been frustrating. Based on my experience, I would not recommend Vodafone.

vodafone kills access to all vodafone data customer accounts – the new vodafone account log requires link sent to SMS , once you put the sim card in the 4G modem you cannot receive sms and therefore you cannot top up your account Show details

I've never thought I'd say this, but Vodafone has managed to be worse than Optus. I rarely get more than two bars anywhere in Sydney, and on trains or the Metro there’s often no usable connection at all. Even in Westfields or major supermarkets, the internet barely works. I’ve been stuck in this 24‑month contract and can’t wait for it to end next… Read more

year. Once it does, I’ll be switching providers with my friends and family and I won’t be coming back to Vodafone.

This review is not about the network, but my recent frustrating experience with Vodafone's shipping process. TLDR: - Ordered a SIM card online. StarTrack attempted delivery but I was not at home. Parcel sat at the depot for days (and has been for over 2 months now) - Contacted StarTrack who confirmed they could not intervene as the parcel is… Read more

marked in a way that cannot be redirected to a collection point. This actually goes against Vodafone's own shipping policy.

- StarTrack also confirmed I would not be able to pick it up at the depot even with proper ID. Called Vodafone twice for assistance - not helpful. Lodged dispute with PayPal. PayPal contacted Vodafone who did not respond. PayPal ruled in my favour and refunded me the full amount.

Lesson to be learned - never purchase a SIM card online if you cannot be at home to sign for the parcel. Always buy with a credit card or PayPal in case you need to do a chargeback or lodge a dispute.

Full story:

Ordered a SIM card from Vodafone Australia on 17 May 2026. Delivery was attempted on 19 May, but I was not home at that time. Normally the parcel would be redirected to a nearby post office for me to pick up. However, this time the parcel sat at the post office depot for days without movement.

I contacted StarTrack (part of Australia Post) twice, via online form and by phone. On both occasions StarTrack confirmed that they were unable to intervene. This is due to the arrangement between Vodafone and StarTrack - the parcel was marked in such a way no redirection is allowed. On the phone StarTrack confirmed that even if I turned up at the post office depot with proper identification I would not be allowed to pick up the parcel.

I called Vodafone twice.

The first time Vodafone advised I could buy a $2 SIM card and they can put the value of the original SIM card I bought onto the $2 SIM card after I transferred my number. But this is not helpful as I don't need my number transferred immediately. Additionally, the staff member told me she was unable to dial out to call StarTrack to authorise them to redirect the parcel and asked me to call StarTrack AND include Vodafone in the call. How am I supposed to do that?

I had already given my date of birth and address to the staff member during the call. I don't understand why Vodafone could not just contact StarTrack and authorise them to redirect the parcel to the nearest post office and allow me to pick it up in person. StarTrack confirmed they needed authorisation from Vodafone to allow this and clearly Vodafone is unable or unwilling to help here.

The second time I called Vodafone, they advised I need to wait till the parcel (SIM card) is returned back to their warehouse before I can request a refund. This is unacceptable for two reasons:

1) there is no timeframe as to when the parcel will be returned to Vodafone's warehouse. 2) I have never come across a carrier that does not allow a SIM card to be automatically redirected to a nearby post office/collection point for pick-up later.

I have a PO box but Vodafone does not deliver to PO boxes. Further, according to Vodafone Australia's website, if the customer is unavailable to sign for their order, it will be taken to a local collection point (refer - https://www.vodafone.com.au/delivery?accordion-id=do-i-need-to-sign-for-my-device-when-it%E2%80%99s-delivered%3F).

The fact that Vodafone instructed StarTrack not to redirect the order actually goes against their own delivery policy.

At least I received a full refund. Otherwise I would have written to the office of TPG's CEO.