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Vodafone

Vodafone

1.6 from 2,492 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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paully2012
paully2012Central Queensland, QLD
  • 57 reviews
  • 31 likes
  • Verified

Excellent customer service

published

My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.

Value for Money
5/5
Product Quality
5/5
Laura B.
Laura B.
  • 2 reviews
  • 2 likes

Huawei wifi cube 4G

published

4G wifi stopped working and customer service was an absolute torture to deal with. Illogical, unhelpful, bouncing me from one ‘team’ to the next, no one taking responsibility, on the phone for an hour just on hold while they transfer me yet again. Just an absolute joke. Unable to easily resolve issues. Their rating now makes sense. Fine to use until you have a problem and need customer service.

Value for Money
1/5
Product Quality
1/5
XXXX
XXXXPerth
  • 4 reviews
  • 5 likes

Well advertised but far from truth!

published

5G only seen it ones in Perth!
Best in the world? So they say
All false advertising, nothing as they say
Telstra is the best in Australia, the rest is just false adds

Value for Money
1/5
Product Quality
5/5
Mahmoud M.
Mahmoud M.Victoria

Bunch of scammers

published

For a stupid reason i thought I’ll leave optus and try vodafone as soon as my number was ported I couldn’t call about %30 of the numbers and when i called customer service to cancel under the service guarantee i get told i need to put you to the right department please confirm name address and number, i get handballed to the next person and this kept going for a about 2 hrs and when i got them to cancel it eventually and ported my number back to optus they still charged me as if I’m still a customer they are a bunch of scammers

Value for Money
1/5
Product Quality
1/5
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Incapable at doing anything right

published

I live 4 km from the CBD and in my apartment/street I get 1 bar of 3G if I’m lucky. I get told it’s under repair every time and after weeks of “repair” .. it actually gets worse.. I wouldn’t wish this service upon my worst enemy

Value for Money
1/5
Product Quality
1/5

Nbn no good

published

Absolutely terrible data download speed on vodafone nbn. If you are looking for a nbn provider find someone else. I contacted vodafone about the connection and they told me they had adjusted something ast their end but still no better.

Product Quality
1/5
Incentivised Review No
Victor L.
Victor L.Sydney, NSW

DO NOT CHOOSE VODAFONE

published

Guys please, Vodafone has the worst reception and connection in the world! Do NOT make this make to choose vodafone, as the other companies offers similar prices for so much better quality, trust me!

Incentivised Review No

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Sharda
ShardaSouth East Queensland, QLD

Terrible

published

I was sold a new phone plan all together with 110 nd later they say it's 136. I called so many times but no help. It's just cheating. It's just disappointing

Value for Money
1/5
Product Quality
1/5
touseef a.
touseef a.Sydney, NSW

Customer service and connectivity

published

I couldn’t use Vodafone services for last six weeks due to their connection issue. I’ve called support team and they couldn’t assist. They have a worst customer service and highly not recommended

Value for Money
1/5
Product Quality
1/5
Mobile Phone Service Providers

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JK007
JK007South East Queensland, QLD
  • 8 reviews
  • 6 likes

5G speed worst than 4G

published

Worst 5G. 4G with other providers outbeat 5G speed of Vodafone. Customer Service not very clear of the products specs they are listing. Very Unhappy with Chippy network and Customer Service.

Value for Money
1/5
Product Quality
1/5

I had bad experience with them

published

If you needed help from them, the connect you to the different departments and this will go for may be more than an hour. Hope they can fix this issue in the future

Value for Money
3/5
Product Quality
3/5

Service

published

Everything about this company is crap. Their service is terrible and very intolerant company. You don't make a payment for few days they will screw your number straight away and no calls can be made.

Product Quality
1/5
Incentivised Review No
Mobile Phone Service Providers

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Hasina
HasinaVictoria

Never going back

published

Never ever go to Vodafone shop, they try to sell you sub standard accessories at a very high price. Had a very bad experience at Knox shopping center, my daughter and I had gone there to buy a phone with a plan. The salesman was dodgy, did not mention that Vodafone was offering a promotion on the plan and instead made it out as though he was doing us a favour by giving us a discount if we bought a few accessories with it!! Unfortunately we were duped by him and when we tried to return the accessories, they refused to give us back our money. I will be changing my service as soon as my contract finishes. Vodafone never again!!

Incentivised Review No

Terrible service

published

Vodafone is terrible. I’m 4 days without connection. Nobody says anything. I can not cancel this line and they can not do nothing to get my connection back. I hate this company

Product Quality
4/5
Local Reception
1/5
Peeved Off
Peeved OffSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Rude unhelpful and uninformed

published
Value for Money
1/5
Product Quality
3/5

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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