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Rude technical support
Extremely rude technical support. I called up Vodafone for PIN reset and this extremely rude lady named 'Stella' (sounds like a pseudo name did not help and abruptly transferred me
Poor customer service and no experience technician
Do NOT use Vodafone broadband service. Their modem is poor quality and customer service is terrible. They can’t resolve any issue and keep passing ‘ball’ to other team. Even their senior technician can’t solve any technical issue and can’t perform any simple troubleshooting. They just read from the script.
Worst Provider Ever! Buyer Beware!
TL;DR: BUYER BEWARE.
Let's just say I wish I heeded the advice by the negative review left on this site.
I was given completely the run around by this company.
They contradict their own policies. Their staff have zero knowledge about their own policies. They do not listen.
I was given a faulty prepaid SIM card that will not activate and they refused to do anything about it literally. Lucky for me I am only out by $10.
Great loyalty to their Customers
I have been a Vodafone customer for many years since the dsys I used a palm pilot and before my first mobile phone. Their service is great and they consistently reward their customers with bonus data. I highly recommend Vodafone. They're the best! Sheran
FTTP NBN constantly drops out and customer service is terrible
I have been with Vodafone NBN for the past 3 plus years. For the last 6 months or so, my NBN connection has been randomly dropping out up to 5 times a day.
Made no less than 5 calls to Vodafone and asked them to escalate the issue to their level 2 support, which although they confirmed 'will do', simply never got back to me, at all.
It's feels like now Vodafone is just saying "Go screw yourself, we don't care your Vodafone NBN drops out. Level 2 support? That's just a lie we tell you so that you stop calling us."
Initially they insisted the ...problem is with the number of my devices connected through WIFI to the Vodafone 'modem'/router, which I proved to be false by directly connecting my laptop through an ethernet cable to the router itself and doing a constant ping over a night of 8 hours. They even told me that I should upgrade (from my current 50M plan) to 100M or higher plan so that it would stop dropping out. I take that as complete nonsense and just a way to circumvent having to troubleshoot the real problem and in the meanwhile up-sell me something I don't need at all. 50MB is fast enough for me and speed has never been an issue (when it doesn't drop out). Whenever it drops out, I lose internet connection (in the routers WAN link) for a minute or so. They it would recover itself and I'm able to use the same high-speed fibre connection. Happens on most of the days up to 4 times randomly within 24 hours; and Vodafone told me that NBN is 'OK' if the dropouts happen less than 5 times a day. What a crappy service they are 'OK' with providing. They did send an NBN technician to my place to replace the NBN box, after which, nothing improves. And now they simply ignore my requests for this issue to be further escalated whenever I call them.
LIES, FRAUD AND SCAMMERS
I was a Vodafone user for 12 months then due to covid I had to down size and in order to do so I switched couriers. Vodafone refused to let go of my number forcing me to enter a new month period for 2 days forced to pay an entire months fee due to their lack luster efforts to allow me to switch. I was NOT in a lock in contract. And now 4 months after leaving I am still getting charged fees with no customer support and no answers as why I'm forced to pay these fees.
Terrible service. Terrible value and an absolute scam
Excellent customer service
My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.
Huawei wifi cube 4G
4G wifi stopped working and customer service was an absolute torture to deal with. Illogical, unhelpful, bouncing me from one ‘team’ to the next, no one taking responsibility, on the phone for an hour just on hold while they transfer me yet again. Just an absolute joke. Unable to easily resolve issues. Their rating now makes sense. Fine to use until you have a problem and need customer service.
Well advertised but far from truth!
5G only seen it ones in Perth!
Best in the world? So they say
All false advertising, nothing as they say
Telstra is the best in Australia, the rest is just false adds
Bunch of scammers
For a stupid reason i thought I’ll leave optus and try vodafone as soon as my number was ported I couldn’t call about %30 of the numbers and when i called customer service to cancel under the service guarantee i get told i need to put you to the right department please confirm name address and number, i get handballed to the next person and this kept going for a about 2 hrs and when i got them to cancel it eventually and ported my number back to optus they still charged me as if I’m still a customer they are a bunch of scammers
Incapable at doing anything right
I live 4 km from the CBD and in my apartment/street I get 1 bar of 3G if I’m lucky. I get told it’s under repair every time and after weeks of “repair” .. it actually gets worse.. I wouldn’t wish this service upon my worst enemy
Nbn no good
Absolutely terrible data download speed on vodafone nbn. If you are looking for a nbn provider find someone else. I contacted vodafone about the connection and they told me they had adjusted something ast their end but still no better.
DO NOT CHOOSE VODAFONE
Guys please, Vodafone has the worst reception and connection in the world! Do NOT make this make to choose vodafone, as the other companies offers similar prices for so much better quality, trust me!
I was sold a new phone plan all together with 110 nd later they say it's 136. I called so many times but no help. It's just cheating. It's just disappointing
Customer service and connectivity
I couldn’t use Vodafone services for last six weeks due to their connection issue. I’ve called support team and they couldn’t assist. They have a worst customer service and highly not recommended
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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