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Excellent customer service
My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.
Huawei wifi cube 4G
4G wifi stopped working and customer service was an absolute torture to deal with. Illogical, unhelpful, bouncing me from one ‘team’ to the next, no one taking responsibility, on the phone for an hour just on hold while they transfer me yet again. Just an absolute joke. Unable to easily resolve issues. Their rating now makes sense. Fine to use until you have a problem and need customer service.
Well advertised but far from truth!
5G only seen it ones in Perth!
Best in the world? So they say
All false advertising, nothing as they say
Telstra is the best in Australia, the rest is just false adds
Bunch of scammers
For a stupid reason i thought I’ll leave optus and try vodafone as soon as my number was ported I couldn’t call about %30 of the numbers and when i called customer service to cancel under the service guarantee i get told i need to put you to the right department please confirm name address and number, i get handballed to the next person and this kept going for a about 2 hrs and when i got them to cancel it eventually and ported my number back to optus they still charged me as if I’m still a customer they are a bunch of scammers
Incapable at doing anything right
I live 4 km from the CBD and in my apartment/street I get 1 bar of 3G if I’m lucky. I get told it’s under repair every time and after weeks of “repair” .. it actually gets worse.. I wouldn’t wish this service upon my worst enemy
Nbn no good
Absolutely terrible data download speed on vodafone nbn. If you are looking for a nbn provider find someone else. I contacted vodafone about the connection and they told me they had adjusted something ast their end but still no better.
DO NOT CHOOSE VODAFONE
Guys please, Vodafone has the worst reception and connection in the world! Do NOT make this make to choose vodafone, as the other companies offers similar prices for so much better quality, trust me!
I was sold a new phone plan all together with 110 nd later they say it's 136. I called so many times but no help. It's just cheating. It's just disappointing
Customer service and connectivity
I couldn’t use Vodafone services for last six weeks due to their connection issue. I’ve called support team and they couldn’t assist. They have a worst customer service and highly not recommended
5G speed worst than 4G
Worst 5G. 4G with other providers outbeat 5G speed of Vodafone. Customer Service not very clear of the products specs they are listing. Very Unhappy with Chippy network and Customer Service.
I had bad experience with them
If you needed help from them, the connect you to the different departments and this will go for may be more than an hour. Hope they can fix this issue in the future
Everything about this company is crap. Their service is terrible and very intolerant company. You don't make a payment for few days they will screw your number straight away and no calls can be made.
Never going back
Never ever go to Vodafone shop, they try to sell you sub standard accessories at a very high price. Had a very bad experience at Knox shopping center, my daughter and I had gone there to buy a phone with a plan. The salesman was dodgy, did not mention that Vodafone was offering a promotion on the plan and instead made it out as though he was doing us a favour by giving us a discount if we bought a few accessories with it!! Unfortunately we were duped by him and when we tried to return the accessories, they refused to give us back our money. I will be changing my service as soon as my contract finishes. Vodafone never again!!
Vodafone is terrible. I’m 4 days without connection. Nobody says anything. I can not cancel this line and they can not do nothing to get my connection back. I hate this company
Rude unhelpful and uninformed
Went into the Mitchelton Store, the older guy has works is abrupt, rude and had no interest in helping you. I tried to set up a business account with Vodafone. According to Vodaphone a Discretionary Trust with Corporate Trustee is not a business and they won’t give you an account. Old mate in the store could not say why, and really just wanted me to leave the store. He told me to call Vodafone, which I did. 30mins later after being transferred around no one could tell me why. Went back into the store begrudgingly to get the account in my name (...Vodafone was the best option for wifi calling in my area). The guy was so rude about porting the number over. I would have just left if we hadn’t already set most of it up. Absolutely terrible new customer experience. 10/10 Do not recommend!
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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