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Choose anyone else over this company! Trust me vodafone are the worst
They have the worst customer service, where they will lie through their teeth to get you to pick them over any other service provider then charge you to leave when your contract is finished so you can take your number elsewhere. I have never had any company ever do that to me.
Overcharged me from what I was offered and still no solutions
I was offered 50% off samsung flip as Vodafone merge promotion sith samsung on last Black friday. I just noticed on my bill that they do charged me for full price of the phone. Contacted them already but nothing back. They just said it is too old promotion so need time even I gave them the offered email and approved email already.
My Vodafone … Arr not so much
I had been a Vodafone customer, on and off for about 15 years and for most of that time I had been happy with the service and support that was provided, then something happened! Vodafone was bought-out or merged with TPG and then support just fell through the floor.
I had been trying to get onto “My Vodafone” website so that I could check my usage status, time left on my contract, just basic information about my account and that is when I regreted being a Vodafone customer. Every time I tried to log into the “My Vodafone” website it would not r...
Horrific, dismal, no conscience, STEER CLEAR!
Read the other reviews on this list for a variety of horrific and unconscionable actions by Vodafone, save yourself the hassle and go with someone else. Called for 3 months to reduce my plan commit, finally got through and they refused to credit previous bills, and offered a 5% discount of future spend. When I said cancel the services they said “no no no wait!” Abs offered an 80% discount. I asked why they didn’t offer that from the beginning and they said they’re not allowed to offer that at the beginning. Disgusting.
AEST.. Really Think its more like Ripping of western Australian and South Australian Customers
I had no complaint about Vodafone until recently when my data was expiring at 10 pm and last night i called Vodafone to complain as it was not the first time this had occurred and i was informed by a representative it was because of AEST and the way the system is set, so what your saying is that if you don't reside in NSW you lose all your data 2 hours earlier, I was disgusted as to how many customers are being fleeced and Vodafone gets richer and as for your AEST and the way system is set , wasn't set 6 months ago anything to make a buck !
Happy with the service
Happy with the service. Only a few black spots that happen with all networks. I choose to stay with Vodafone because of the $5 overseas roaming. Hopefully we will be able to again soon
Super happy customer
I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.
The worst service ever from vodafail! Terrible! Terrible!
How to let this company close? OMG, The staff made a stupid mistake and they cannot fix it. Cause I lost my phone number. After called them for one and half an hour, change to several departments still cannot fix it. how funny it was?
Human rights violators taking away internet and my livelihood!!!
Vodaphone is the nastiest skank wench I’ve ever met. Do not trust them! They are a fugly slvt of a phone company. I have been blindly and wrongfully cut off from my data for a month! I’ve tried to purchase more and even have (whilst paying my bill in full) and still nothing! I’m writing this off of my sister’s Wi-Fi right now because I have no other option. Soon my friends will run out of data themselves and there’ll be no more hotspot. If you don’t hear from me in a week - call the data police cos Vodaphone has taken me out.
the worst provider ever
the customer service is the worst ever. if you catch them on their mistake, they will give you hard time, delay your inquiry, and be very unhelpful and even sabotage your services. and they will make provocative comments and push you till you are worked out and then will accuse you of aggression. then they will leave a note on your file, for whenever you call again the next service office will treat you very poorly and will make comments to and do everything to either no help you or delay the service as long as they can. the reason I know this...is cause when I first call they are very nice, the minute you tell them your name or account number, all hell will break. in addition, their products are the most expensive yet the worst in regards to coverage and speed. you don't want stress every month, I highly recommend not getting any services from Vodafone Australia.
For 3 years I put up with very poor service,call drop outs , so bad I had too tell every one please don’t ring me , your call will drop out. The vodofone technicians even said there was nothing they could do, and hinted I should look elsewhere.
I finally moved and vodofone had too have one last shot at me, they did nothing in the porting of my number, the new carrier did the porting, so vodofone slugged me with an $8 fee.
PLEASE DO NOT JOIN this network
Best provider by far
They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them
I will never use Vodafone again!
I tried to organise a prepaid service for my mum (who is a pensioner in her 80's) with a different network and found out that Vodafone had locked her phone, which was never purchased through them and then had to pay a ransom fee to have the phone unlocked. When I tried to unlock the phone (after paying the fee), the directions were confusing. After 2 hours of calling back and asking for assistance I worked it out for myself. This was a very frustrating situation and 2 hours of my life that I will never get back.
Punished for loyalty???
I've been with Vodafone for quite sometime and have a few phones along with NBN on my account.
I don't have any problem with the service, both calls and internet even when in remote locations I am surprised that my Vodafone sim is still receiving service along side my secondary Telstra sim.
The only thing I really have an issue with when it comes to Vodafone is that the only way to get a better plan is to either, leave or log a TIO complaint which costs Vodafone money for the complaint being logged and allows you to speak with Australian oper...
Beware from these people.
I didn’t get what I was offered and when I find out on my bill it was different to what was discussed.Beware from these people.They will put your call to many people to discuss and then come back with no solution
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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