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Customer service is a joke.
Been trying to switch to the $10 COVID plan that they so 'generously' offer. Yet, when I apply, I receive no response for over 2 months. During such time I've had to call 4 times to try and get the plan approved. I keep getting told it is being approved, yet my bill does not reflect that. Being strung along to stay with Vodafone. Customer service says one thing on the phone, yet writes a different story in the notes - evidenced when I have to speak to the 3rd and 4th person in 2 months for the same issue, that they cannot fix, because of their own problems.
Do not put up with vodafone
worse experience ever. I would give 0.1 star if they have the option. First i would like to say that i was a loyal customer with vodafone for 10 years and I did not make any complain over the 10 years even though their signal voice call is terrible and the 4G disappear on your phone from time to time. I'm on a $45/month pre paid plan which includes 1000 minutes overseas phone call coverage per month. From 12th June till now, I'm having issue calling overseas. The call disconnected immediately after dialing or no sound or respond after dialing. ...i reported this issue to vodafone a month ago and they could not fix this issue till this second. After a month telling me they are trying to fix the issue and asking me the same question everyday over the phone, today the technician called me and told me they could not identify the issue from their end and the problem is from the other side overseas. The most ridiculous excuse I have ever heard. I have asked my family and friends in Australia to call the few same overseas numbers that i could not reach using their mobile and their sim card, and all the calls were connected without any issue. And i have tried to put my sim card into their mobile phone to make overseas phone calls, and not succeed. Clearly something wrong with my network (I have replaced a new SIM card at Vodafone shop Recently but still can not make overseas phone calls) , but vodafone told me anything could be wrong with other factors but nothing is wrong with them. One of the staff on the phone offered me $10 credit back into my account to compensate me for wasting all my international call coverage last month. I received a SMS message from vodafone saying a $10 credit will be in my account in 24 hours but it is 2 and half days later and not a cent has been transferred to my account. I could not believe as a big company, they would rather lose their reputation over $10 than save a loyal customer who has spend over $12000 in the past 10 years. I'm so done with vodafone. If you consider to choose a provider, please think twice before you put your trust and money on them.
Rang the sales team spoke to agent Jonny from India very bad customer service. I ask him to read notes on my account regarding my contractor he came back sounds confuse and not have a full knowledge of my situation. I ask him what's his understanding of my contractor but he wasn't undersure. He said the notes are not clear and he will put me back to customer care team to clarify my issue. I told him I don't want to be transfer he needs to deal with but he hesitated and said it's not his department. I ask to speak to a team leader by he confirm...my issue it's not his dept. I ask to be transfer to a manager but he advise all manager have gone home. Jonny really needs to be trained very poor customer service there don't want calls to be transfer to TL or manager.
More than terrible! Negative rating: Vodafone nbn bait & bully customers as a team - Sick prior merging with TPG
Vodafone nbn bait & bully customers as a team - Poorest customer service across online support, sales, TIO complaint handling & at Brunswick shop. Ignorance attitudes towards co's faults prior to merging with TPG.
Bait: Offer $69 for nbn 50+ with free router
After online transaction was approved:
- Tortured customers to contact them endlessly without any intention to solve problem
- Lying about customer's credit problem however customer choose to pay with direct debit to force customer to pay $75
- Never change attitudes af...
After a few visits and phone calls to Vodafone, they were not able to update my address and I was unable to make phone calls.. For months .. From a prepaid sim card.. Disappointed
- Verified customer
Customer services [name removed] gave wrong information. Missing credit which she claimed used up. Credit turned up again after a while. Instead of apologising, made up stories as she went along just to avoid giving back the credit. The audacity to claim, "I'm looking at your data usage in front of me and your credit was used up."
The process of calling into customer services was a hassle. The automated voice will ask for your phone number and passcode. When the customer services staff answers the call, she asked again. So what's the point of the automated message asking in the first place?
Took me close to an hour including writing this complaint to sort things out. Vodafone had failed before and is now failing again.
Its the worst service provider. They overcharged me due to their technical problem, they don’t get back to resolve it
Its not a good service provider at all.They never get to customer always customer need to get back every time and also they don’t solve the issues. I have received poor service so trying to switch over to other service provider for my new plan.
Poor service and security.
I don't get paper bills send out. Vodafone emails the bill. They had a technical problem and could not send me an email bill and now it is my fault that I did not pay. Security on my phone is appalling. Someone is hacking into it. Vodafone is not doing anything about it. Don't listen to their customers complaints and problems.
Worst customer service ever
After having been with Vodafone for over 10 years, I've decided to cancel my service. At first I couldn't get hold of any customer service representative on the phone so i went into the Mandurah branch to get help there. The first person dismissed my request by saying he couldn't do anything for me. Another employee said that she can cancel it for me and she did it. I didn't get any reference number but thought that my issue was solved until I got more bills. I then called customer service and was again told that they couldn't do anything for m...e. I will now be contacting the Ombudsman to get my problem resolved. Wouldn't recommend Vodafone to anyone. If you would like to call me about this, I would be happy to speak to someone that can speak English and has more authority.
Called up multiple times regarding coverage and internet issues lots of promises but no action. Had to buy another phone with another provider for work.
Stay away from Vodafone you putting your money in the bin.
Worst service ever
I hate Vodafone. .
Nothing positive to say after being a customer for 10 years. Terrible value and service. I hope this company goes bankrupt and burns in hell. I once year’s ago went 2 GB over my data plan was charged $2000, or $1 per megabyte. It was then shortly changed to what it is now $10 per GB, but clearly reducing the amount I and so many others were charged was out of the question. Criminal behaviour, customer service is overseas so you might as well talk to a robot. Poor value on prepaid and coverage is probably the worst of all companies. I genuinely hope it goes down and it probably will
Simply designed to rip you off
FACT 1: I paid for a My Credit Top Up and the store at Campbelltown Mall instead loaded on Pay As You Go and it was all gone in 1 day , despite me having a pre-paid credit of 5 days , it was used on data
No refund No hlep
3 visits to a Vodafone shop in the past year to prove my identity and re set my pin to exactly the same number and told again today that customer resolutions cannot help me as they cannot identify me .
This has happened to several friends and family and we are now certain it is simply a way for Vodafone to RIP OFF the vulnerable!
Left Optus and moved to Vodafone. Tried calling them today and was hanging on for 1 hour 20 minutes and had to hang up as there were no signs of them picking it up. They are hiding behind Covid19 which is crap. They have taken this opportunity to reduce cost by cutting staff. Will need to move somewhere where there is service but where? Everywhere you go in Australia it is becoming this. They just don't care because everyone dishing out bad service. These company does not do your heart any good.
Vodafone is the worst!! They refuse to cancle my plan after asking 5 times ripping me off a $158 month is discusting
Worst coverage.....i cant even use the data i have because Vodafone hasn't worked in any of the last 4 houses ive liven In what a disgrace!!!
Vodafone has personally let me down an ripped me off.
the worst network ever , terrible network terrible customer service only there for money , worst decision in my life signing up with vodafone i was lost for 2 hours in tasmania thanks to vodafone no network signals ...ring so many times to customers support but no results
Have to pay $438 for a service i did not use
My dear Australians, i signed up for a vodafone wifi services on 2018 may 28, my contract end date is 2019 may 28, after contract end date i have not used the internet services, but vodafone has charged me untill 2019 december and sent a bill for $438, since i didnt pay for a service i didnt use this matter had given to Commercial credit and they bullying me to pay this amount, my humbel request for all Australians, PLEASE DO NOT SIGN UP FOR VODAFONE..PLEASE PLEASE PLEASE
Very poor customer service
I spoke with this customer service rep named Shimambi, an Indian woman with a rude and very offensive telephone manners. Wondering how she got a job as customer service when she doesn't have any knowledge on simple courtesy and customer service. She has no right working as customer service field
Don’t sign up unless you are desperate
Paid the highest plan for nbn, and the speed wouldn’t even pass 24 at it’s peak speed. When I first signed up with the nbn, it was a nightmare experience to begin with. Hardly any follow up nor response until I staid that we were gonna write to the ombudsman. The cancelled the nbn instalment without notice too on top of that. Wasted 3 days after receiving the modem to just finally get them to give an ok connection with a new date for nbn tech to come in to the property.
Now trying to change my nbn plan, trying to contact via chat since the pho...ne call usually takes too long with nonstop transferring and nonstop id’ing (they don’t do warm transfer, do you would need to I’d yourself n repeat everything for every person you get transferred to). Their customer service chat takes so long, and stopped working all together without replying to my initial request (mind you, this is after almost 30mins on the chat). Trying to call now since there’s no email to contact them. Have been on hold for 30mins and still waiting. Unless you are like me, who is stuck with a contract. Run. Don’t sign up with this provider. Their customer service and coverage used to be much better than this. Seems like they don’t care about current customers anymore now.
Questions & Answers
What the hell is wrong with vodafone's internet lately??????
Keeps cutting out.
Not working at all.
Sites "unable to be reached".
Sick and tired of this!
Well that seems really upsetting but there are things I have tried may work for you. It depends on the phone to. I tried things Like Clear Cache, cookies, history, reset apn settings by installing new one, manual apn settings configuration and restart at the end and it fixed it. Also make sure it doesn't have WiFi connection active.
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