Vodafone Mobile

Vodafone Mobile

 Verifiedvodafone.com.au
1.5

3,078 reviews · Statistics

PositivevsNegative
10% · 3212,675 · 87%
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Plan Type
  • Pre-Paid Sim Only (269)
  • Post-Paid Sim Only (225)
  • Post-Paid with Phone (518)
Value for Money
1.6 (1,139)
Customer Service
1.6 (1,188)
Local Reception
1.9 (984)
Transparency
1.5 (995)
See the Best Mobile Phone Service Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

3,078 reviews
Arpana
ArpanaNSWSydney, NSW3 posts
 

Unfair charges against when I didn’t purchase the phone

Unfairly billed saying I purchased two phone, when I enquired, they just put my name into consumer collection. I never recommend this Voda phone to anyone, it’s its 0 star I would have opted that, such a crappy company cheating people.
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ATK
ATKNSWHunter Region, NSW
 

Absolute rubbish

WORST provider out there ..internet coverage is absolute rubbish and when I advised them of issues was basically called a liar by their technical team ... there support team is extremely hard to understand on many occasions and my next step will be the telecommunications ombudsman Show details
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Simba
SimbaNSWSydney, NSW3 posts
 

When a payment plan is not a plan

I have been with Vodaphone for years. When you signed up with any service for a period of time and you picked a plan that is what you paid until the end of your contract. I signed up for a $40 a month plan, it then went up to $45 a month and is now going up to $49 a month. I am still on a 3 year contract, this should not be allowed for existing customers. I am only 18 months into my plan so at this rate could be paying $60 a month plus what I pay for the phone. After 10 years or more with them I will be signing up with someone else when my plan is finished. Show details
subindra l.
subindra l.2 posts
 
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Josh A.
Josh A.QLDCentral Queensland, QLD11 posts
 

Vodafone is a Joke

All i wanted to do was change my primary number to receive text so i could enter the info from a confirmation text, over three days now and no resolve. customer service is about as useful as a room full of politicians and no answer yet, only promises, broken promises, must be good to be big business and not answerable to anyone Show details
Value for Money
Customer Service
Local Reception
Transparency
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Carl Z.
Carl Z.NSWSydney, NSW2 posts
 

Worst service coverage

By far the worst service reception coverage. I've been with them for years and if anything it's getting worse.
Most of the time times my friends with other carriers have service in areas I don't. I have had to hotspot from their phones, go figure.
Pricing is ok but thats about it. Show details
Value for Money
Customer Service
Local Reception
Transparency
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ALLENGRAPHY
ALLENGRAPHYNSWSydney, NSW3 posts
 

hopless

double the price of my plan without giving any notice, when i call keeps reading scrips telling me they are sorry, but you know they did it on purpose, crappy network anyways, changed to dodo and they charged me one full month in the middle of the month Show details
mike i.
mike i.
 

Tasmania Vodafone 2024 improvement huge surprise

Tasmania coverage report December 2023 and January 2024
I have just done 3 months in Tasmania after an earlier trip with poor cover about 5 years ago

I covered the whole island and the only place I had to use my Telstra Sim was in St Helens and around Bay of fires
I had good coverage right up to the chain of lagoons then lost it.
I always carry a Telstra sim but the only place it had coverage when Vodafone did not was as stated above.
What an improvement from last trip when it was useless Show details

Vick
VickVICGreater Melbourne (Metropolitan), VIC3 posts
 

Never go with Vodafone Aus

Crap service despite paying 60$ a month. no signals at various sites i visited. called help line. and staff were even worst in professionalism. Show details
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Lorraine B.
Lorraine B.VICGreater Melbourne (Metropolitan), VIC
 
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Hi Lorraine, we want to have you reconnected with your Google Pixel 8 Pro as soon as possible. We've responded to your PM on Facebook, so get back to us there when you can.

Grace Kind
Grace Kind5 posts
 
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John
JohnNSWSydney, NSW
  Fair Incentive

My new device (Apple 15 Pro) is amazing and the coverage is great too. Very happy

Coverage feels much faster, now that I have had the chance (and the nerve) to switch from Optus to Vodafone. Very impressed with customer service. Kept well informed during the change over progress. Can’t put it down now, I hope to get over it soon. Show details
Local
LocalQLDSouth East Queensland, QLD
 
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David M.
David M.NSWIllawarra, NSW4 posts
 

Complained about service, advised to buy a new phone,Issue persists,Ignored

My service has been trash for over 3 months,
Unable to make or te eive calls when not attached to WiFi,
I complained and was advised that my phone was faulty and to buy a new phone,
Bought the latest fold and the issue is still there,
I am out about 2 grand and my phone is still trash.
I am going to go to Telstra at least you get what you pay for there. Show details
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markos
markosVICGreater Melbourne (Outer), VIC2 posts
 
Customer Service
Local Reception
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Questions & Answers

diao l.
diao l.

can anyone call me back ? My phone number is 0414283565

Rhys's P.
Rhys's P.

You guys are crazy! I live in Tasmania and the places you do and dont have signal are wild! You dont have signal at Kettering or Woodbridge or South Bruny but you have it at Wayatinah!?

victory winner t.
victory winner t.  
pyorkie
pyorkie

I have been trying to get an email address to talk to someone about roaming in Europe. I DO NOT want to talk with someone in India (I cannot understand them) so I want to email (in writting) so I know exactly what is offered and said .... I had been a loyal Vodafone customer for over 15 years and my last interaction with them 12 months ago was not so good ... it seems from the 1 or zero stars above it has not changed ....... so I will not be tempted again. Do you think so little of your company and the paying public to try and run it into the ground?

Hunter Klowss
Hunter Klowss  

You can give email@edm.vodafone.com.au and notifications@vodafone.com.au a try... not sure if it will work though as I only emailed once.

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Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
Visit official website

Contact info for Vodafone Mobile

  • ABN: 76096304620

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