Reviewer Photos & Videos
Happy with the service
Happy with the service. Only a few black spots that happen with all networks. I choose to stay with Vodafone because of the $5 overseas roaming. Hopefully we will be able to again soon
Super happy customer
I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.
The worst service ever from vodafail! Terrible! Terrible!
How to let this company close? OMG, The staff made a stupid mistake and they cannot fix it. Cause I lost my phone number. After called them for one and half an hour, change to several departments still cannot fix it. how funny it was?
Human rights violators taking away internet and my livelihood!!!
Vodaphone is the nastiest skank wench I’ve ever met. Do not trust them! They are a fugly slvt of a phone company. I have been blindly and wrongfully cut off from my data for a month! I’ve tried to purchase more and even have (whilst paying my bill in full) and still nothing! I’m writing this off of my sister’s Wi-Fi right now because I have no other option. Soon my friends will run out of data themselves and there’ll be no more hotspot. If you don’t hear from me in a week - call the data police cos Vodaphone has taken me out.
the worst provider ever
the customer service is the worst ever. if you catch them on their mistake, they will give you hard time, delay your inquiry, and be very unhelpful and even sabotage your services. and they will make provocative comments and push you till you are worked out and then will accuse you of aggression. then they will leave a note on your file, for whenever you call again the next service office will treat you very poorly and will make comments to and do everything to either no help you or delay the service as long as they can. the reason I know this...is cause when I first call they are very nice, the minute you tell them your name or account number, all hell will break. in addition, their products are the most expensive yet the worst in regards to coverage and speed. you don't want stress every month, I highly recommend not getting any services from Vodafone Australia.
For 3 years I put up with very poor service,call drop outs , so bad I had too tell every one please don’t ring me , your call will drop out. The vodofone technicians even said there was nothing they could do, and hinted I should look elsewhere.
I finally moved and vodofone had too have one last shot at me, they did nothing in the porting of my number, the new carrier did the porting, so vodofone slugged me with an $8 fee.
PLEASE DO NOT JOIN this network
Best provider by far
They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them
I will never use Vodafone again!
I tried to organise a prepaid service for my mum (who is a pensioner in her 80's) with a different network and found out that Vodafone had locked her phone, which was never purchased through them and then had to pay a ransom fee to have the phone unlocked. When I tried to unlock the phone (after paying the fee), the directions were confusing. After 2 hours of calling back and asking for assistance I worked it out for myself. This was a very frustrating situation and 2 hours of my life that I will never get back.
Punished for loyalty???
I've been with Vodafone for quite sometime and have a few phones along with NBN on my account.
I don't have any problem with the service, both calls and internet even when in remote locations I am surprised that my Vodafone sim is still receiving service along side my secondary Telstra sim.
The only thing I really have an issue with when it comes to Vodafone is that the only way to get a better plan is to either, leave or log a TIO complaint which costs Vodafone money for the complaint being logged and allows you to speak with Australian oper...
Beware from these people.
I didn’t get what I was offered and when I find out on my bill it was different to what was discussed.Beware from these people.They will put your call to many people to discuss and then come back with no solution
Can not keep private information safe. System is easily hacked
Can not keep private information safe. System is easily hacked and hackers will get all your information...
Will complain to Queensland ombudsmen regarding privacy breach after reporting to Queensland police. They should take privacy more serious.
I received a bill of 310.50 AUD from vodafone for early exit fees for a contract that I did not request for. Apparently I signed up for a contract on the 9/6/2021 and ported out on the 11/6/2021. First, why would I sign up for a contract if I intended to port out 2 days after. Second, I received no confirmation (email or text) about this port (I would have rejected this change if I did).
I called vodafone 6 times over 4 days and each day they said they would get a supervisor to call me back. No one called me back. When I called again, they fi...nally told me that I had signed up for this contract online. I am fairly certain I did not sign up for any such contract but I will give them the benefit of the doubt that I could have made a mistake when trying to find out how to cancel my month-to-month subscription online (which is not possible). However, I still did not receive any email confirmation about me joining another contract. When I told vodafone this, they insisted that I had received such a confirmation and that I am liable for the cost. I have checked my inbox, bin, junk, archive and all mail and see no confirmation email whatsoever. If you don't want to ripped off and don't want to deal with such insulting scenarios, I suggest going with a different provider. I am sure never to opt for any services provided by vodafone after this fiasco and I highly recommend everyone else to do the same. P.S. Their service was never great to begin with which is why I wanted to port out. It's expensive and I barely get any coverage in my apartment in Melbourne CBD.
No benefit for being valuable customer
After being 9 year with the vodafone when asked why new people getting cheap offer and I have no benefit and customer service provider told me there is no offer available and try to bound me into plan . Wow what a terrible service.
Lots of data
I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.
Ridiculous connection and customer service
I have been with Vodafone for more than 6 years now and every week I have to call them because of the internet connection.
Poor connection and every week they have an update going on and that’s what they tell the customers and the that’s the reason that we don’t have connection.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.