customer service is failing them. Receiving a polite runaround is only good customer service in foreign call centre.
Our plans are up, the plans have changed, and will be needing new phones. Been researching online looking at plan options and phones, Customer service just lies and tries to push you into a new phone. last 6 months only had Indian call center answer phone. In one case they put me on hold, and 10 minutes later they came back with answers about a streaming service i don't have. The misrepresent facts just to get sales, and don't care if they're screwing you politely. Several times after making calls was contacted by telemarketer trying to sell c...rypto trading within 10 minutes. Went to southland store and a very helpful girl of anglo-saxon nature, was intrested in helping, not pushing a product. My wife ended up choosing a phone that was popular and not in stock, back order due next week. They signed all papers and we left all happy again. Received a message to say had been delayed, still happy. Nothing for nearly 2 weeks, and the night we discussed she would go to the store the next. At 9:30 at night (asleep now) I received a message from toll to say the the phone would be delivered tomorrow between 8am and 8pm. Canceled some work, and payed someone to fill in for rest of work, so as to be there for delivery. Nothing. There is no number to call the store and customer service script dill tells you to call the store. The shopping center office gives the number of the store, but its under Indian control, and there is an Indian voice telling to call customer service number. Only went you ask to cancel the contract of undelivered products, and insist, do they transfer you to a local person who locates the product. Still wont tell you the store phone number. The drive will be 20- 40 depending. Hope they didn't lie !!! Still thinking of cancelling. This is an overseas operated company. I deliberately dealt with a Vodafone store, not a franchise. The should change their name to foreign phone.
Poor network coverage and poor services
Apart from the issues with Vodafone's poor network coverage and call drops, their services are worst in this region. I got a call from their customer care executive and they said they are discontinuing my ongoing existing plan which was under contract for 12 months. I am almost forced to quit my existing ongoing plan\contract to materialize new contract again for 12 months and new plan is really a very bad plan compared to what I was using. May be it is their strategy to trap people this way by extending their contracts again for another 12 months, because otherwise I don't think an existing customer would like to continue with Vodafone for their poor network and services. It is highly unlikely that I will continue with Vodafone in future.
Not as happy as I thought Id be
Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!
Vodafone is by the worst carrier out there,there reception is appalling just about every location i go i cant get a signal or the speed is 3 mbps,the rest of family is with telstra and they kick butt when it comes to reception and speed,cant wait to pay out my device payout and pack my bags.
Porting my number virtually impossible.
I tried to have my number ported from another provider. It's been 3 days and still not processed. Avoid this telco as they have unqualified customer service and technical support.
Vodafone refuse a promised refund
3 weeks ago I made a dispute against Vodafone prepaid..for persistent harassing marketing sent to my number ,which cut off an urgent call go an ambulance... they offered a refund for that month,but insisted I supply them my bank details..I refused . They keep asking..now, they say they have no history of that...a lie...even though I've escalated my TIO complaint..they still say they have no record of it...
Ripping off data
Vodafone consistently rip off my pocket wifi data. One day, the modem was off and it showed record as 5gb used. Many other days GB amount could be 3-4 times ripped off compare to possibility
There is no services for telecommunications
There is no services, usually u dont have any problems when u using your phone. Only when u had phone or billing problems, u have to stay on the line for long long day try to resolve your problem
Network is good n general barely drop out
Downloaded speed is ok Price is reasonable been a customer for many years would recommend to everyone if need get connected !good choice
Worst network I ever had. Stuck with the phone plan for a year.. hope to leave Vodafone as soon as possible
Network is rarely available inside offices and shopping centres. If you want to google for something or even need to send a photograph to someone, it can't be done with Vodafone network
Absolutely Horrible Phone Support
I was told my new iPhone 11 128GB will be shipped in 3 weeks. On the expected shipping date 03 Oct, they gave me a new shipping date of 25 Oct. When I called their helpline, they changed the colour to expedite the shipping and "promised" to ship within 2 days. On the expected shipping date of 11 Oct, I was given yet another shipping date of 18 Oct. Called them again and now they say they cant do anything because of delays from Apple, which is an obvious lie because every other provider (Telstra, Optus) and even stores JB-Hi-Fi, Officeworks has all colours and memory options available for next day delivery.
What a terrible experience with Vodafone. They will lie to get you to sign the contract and then not deliver!
Poor ordering experience
I placed an order with vodafone for a new handset which had a delivery estimate of 1-2 days within order approval, which changed to 2-3 weeks once the order was approved. It shouldn’t have affected me as i placed an order when it was 1-2 days, clearly their website doesnt take into account the stock they have and they take orders blindly. I ordered on 22/09/2019 and i waited till 9/10 (which was my expected dispatching date). I checked with them today on 10/10/2019 and they said they dont have any stock at all and the waiting time is 4-6 weeks. After waiting for 20 days, I cancelled the order.
horrible customer service
I discovered an overcharge in my September bill and filed a complaint. A staff emailed me and said that he raised an investigation with their billing team and would get back to me as soon as he had news.
Then nothing happened since then, and I had thought that the mistake was corrected.
Today I got the October bill with the same additional overcharge again.
So I followed up with my complaint to ask the status of the investigation. To my surprise, I was informed in an automatic response that the case was closed because I did not email them b...
- Verified customer
Over charging no responses to complaints
I signed up with Vodafone $40 sim plan and $69 nbn plan. They did set up the nbn quite quick and the internet seems to be working well however, I am now being charged almost $200 each time when the bills should be $109 for both per month.
I have called and emailed to complained but no one is getting back to me.
I am now building my case against Vodafone because unfortunately I don't see this stopping over this past 2 months.
Poor Network in Westmead Hospital
No network coverage inside Westmead Child Hospital. No outgoing & incoming. Looks this is specific to Vodaphone only. Other service provider like Lyca & Optus has no issue. Simply rubbish. Don’t recommend
Dont trust vodafone - first take the order then not delivered on time
I am using your services from last 10 years, I have two numbers with you ,
I spent till now minimum of $15000 with Vodafone,
On Monday -30/09/2019, I discussed with one of your executive ( his name was [name removed]- don’t know whether its his original name or not ) I asked about the prices for all the IPHONE 11 SERIES, and asked them give me few hours to think then he said he will give me call back on 01/10/2019 between 1 and 2 as per Melbourne timing as his shift starts at that time because I want to finalise ASAP as I promised ...my wife to give her a present ( a phone) , but I haven’t received any call, After thinking I finalized which phone I have to go , then I called again back on 00/03/2019 and spoke with one your another executive ( his name was [name removed] -don’t know whether its his original name or not) and after the confirmation of stock I selected the red colour and place the order , as I also explained before selecting that I need this phone before 8th of October as I have to give present to my wife on her birthday , I was happy about that , but today on 03/10/2019 I received the message from vodafone that they don’t have stock and I will receive the stock by 19/10/2019 , which stressed me out and then I called Vodafone , I spoke with [name removed] ( one of the executive) but he said he cant help me, then I spoke with the supervisor ( his name was [name removed]) and explained , he also cant helped me with this , I am surprised that nobody can help me, I am also working in tyre industry we also having issues like this but we will drill it down and always support our customer ( specially the old customer) , why they not thinking out of the box , how is this possible that you don’t have single piece in all over Australia , even if Vodafone try to help the customer then they can check the stock outside Australia and delivered to Melbourne but no – as Vodafone not bother about their customer , they don’t want to help their customer , they don’t care about customer emotions, As Vodafone play with my emotions – which make me decided to move on another mobile services ( may be another company phone not I Phone) and breaking the relationship with Vodafone which I am having with them from last 10 years,
I went in to Vodafone Forest hill yesterday to upgrade my kids iPhones to the iPhone 11 pro max . The information in relation to the discounts / trade in ect was excellent . The staff member (# L1143 ) sorry forgot his name , was so friendly , knowledgable and helpful . We have had our 3 services with Vodafone for many years and will of course continue to do so. Thanks so much to this lovely staff member .
- Verified customer
Do not trust! Will lie to get you to sign contract and then renege on the offer
Customer care and in-store staff will promise you discounts while signing up to a new deal, and then take these away. Follow up customer service is horrendous; being told different stories and promises made and not delivered on. Avoid.
Vodafone service and coverage getting worse
It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.
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Questions & Answers
How long does delivery take? Im going overseas in 2 weeks, it says my estimated delivery date is 21/10 but people are telling me it wont come then it will be delayed.
With the rollout of new prepaid plans, can my credits from txt/talk plan(both dollars and free minues) be transfered to pay-go? Over the last 10 years I saved up around 250 dollar worth. Would not like to lose that.
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