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Nbn no good
Absolutely terrible data download speed on vodafone nbn. If you are looking for a nbn provider find someone else. I contacted vodafone about the connection and they told me they had adjusted something ast their end but still no better.
DO NOT CHOOSE VODAFONE
Guys please, Vodafone has the worst reception and connection in the world! Do NOT make this make to choose vodafone, as the other companies offers similar prices for so much better quality, trust me!
I was sold a new phone plan all together with 110 nd later they say it's 136. I called so many times but no help. It's just cheating. It's just disappointing
Customer service and connectivity
I couldn’t use Vodafone services for last six weeks due to their connection issue. I’ve called support team and they couldn’t assist. They have a worst customer service and highly not recommended
5G speed worst than 4G
Worst 5G. 4G with other providers outbeat 5G speed of Vodafone. Customer Service not very clear of the products specs they are listing. Very Unhappy with Chippy network and Customer Service.
I had bad experience with them
If you needed help from them, the connect you to the different departments and this will go for may be more than an hour. Hope they can fix this issue in the future
Everything about this company is crap. Their service is terrible and very intolerant company. You don't make a payment for few days they will screw your number straight away and no calls can be made.
Never going back
Never ever go to Vodafone shop, they try to sell you sub standard accessories at a very high price. Had a very bad experience at Knox shopping center, my daughter and I had gone there to buy a phone with a plan. The salesman was dodgy, did not mention that Vodafone was offering a promotion on the plan and instead made it out as though he was doing us a favour by giving us a discount if we bought a few accessories with it!! Unfortunately we were duped by him and when we tried to return the accessories, they refused to give us back our money. I will be changing my service as soon as my contract finishes. Vodafone never again!!
Vodafone is terrible. I’m 4 days without connection. Nobody says anything. I can not cancel this line and they can not do nothing to get my connection back. I hate this company
Rude unhelpful and uninformed
Went into the Mitchelton Store, the older guy has works is abrupt, rude and had no interest in helping you. I tried to set up a business account with Vodafone. According to Vodaphone a Discretionary Trust with Corporate Trustee is not a business and they won’t give you an account. Old mate in the store could not say why, and really just wanted me to leave the store. He told me to call Vodafone, which I did. 30mins later after being transferred around no one could tell me why. Went back into the store begrudgingly to get the account in my name (...Vodafone was the best option for wifi calling in my area). The guy was so rude about porting the number over. I would have just left if we hadn’t already set most of it up. Absolutely terrible new customer experience. 10/10 Do not recommend!
If I could i would rate Vodafone minus 5 stars but as this is not an option and I had to rate them I gave them a 1, which is not deserved
I have just tried to pay my mobile bill via the app, which failed as they are having technical difficulties. I then tried to pay by calling into Vodafone where I confirmed my card details at the end my payment was not confirmed. I then called back to speak to someone . Higher call volumes as usual and I could arrange a call back. Soonest is 4 days time . How pathetic.
I also signed up with Vodafone for NBN, what a disaster and lack of service. Cancelled within 3 weeks.
My advice to anyone don't go with Vodafone, Their service is shocking.
Read the fine print cause they'll trap you
To be fair their network has improved. But their business practices are dodgy as. Signed up for a 12month plan with $1 a month promotional phone. 12months roll around I ring up to find out how much time I have left. No time left month to month contract from here on out but if I leave I have to pay out the rest of the phone because it was on a 36month contract and the dollar promotion doesn't apply I have to pay it out at full price..ok switch me to the cheapest plan... $40 a month is there cheapest plan..
Vodafone cant keep promises
So this post is about a ps5 order that never materialized! Long time (over 10 years) mostly happy customer here. Happy until I was duped into buying a ps5 from Vodafone by a well-trained salesperson who assured me I couldn't get it from anywhere else in time and I would definitely get it before the 15th (it was a birthday present so the timing was important). 15th turned to 20th, 20th turned 23rd. Each time I called ( called 4 times now) I was told there out of stock (whereas when I ordered I was told they have stock...strange how it changes wh...en trying to get me to give some more money). Last time I called I even escalated the matter to a manager who said my order was a priority and I would get it before the 23rd. Today's 23rd and after a disappointing call with Vodafone I was told...you guessed it...no stock, too bad you just have to wait! How can a so-called well-reputed multi-million dollar company not get its logistics right that they cant tell customers if they have stock or not? Or at the very least stop guaranteeing dates! There are mistakes and then there is outright lying, several times!. Mr Iñaki Berroeta are you aware or do you even care? Here I am still hoping good sense and customer service will prevail and trying to figure out what to do for the birthday.
Not very good for royal customer.
I am with Vodafone form 2007, nearly 15 years, a royal customer, even if my wife said there is better plan with another service provider, I always refuse to switch.
In July 2018, I joined $40 plan, 40G data for 12 months, after expiry, they didn't call me and provide a new plan, I supposed I will automatically roll into a new plan with 40G data but reduce speed after 40G.
Last month, there was issue with WIFI for a couple of days, and I was using mobile to watch movie online, I got an message for 85% data used up, I didn't read in ...detail and didn't paid much attention, then I got the bill for $120, $5 for per G data I used which after 40G. I called their customer service, they are willing to provide $40 discount on the condition that I signed another 12 months contract with them. I told customer service I am with them for 15 years, but they still refused to waive the extra $80, pointing that it was my mistake I didn't read the message in detail.
Horrible provider, it is all about sales and not customer services.
I'm Vodafone customer for 9 years. I have just got to the conclusion to writing this review due to the very poor customer services. I don't recommend this provider to anyone. In May 2021, I have contacted the company to full pay for the phones and the PlayStation. Instead, they have just credit the amount paid towards my monthly bills, without my consent.. leaving me wit the owing gap of $700 to pay this month. On top of that the discount applied to me in May 15% off was removed and they have changed my bills for a 12 months contract without me...consent. What they have done was forcing me to change a month on month contract basis to a 12 locked contract without any advantages to this. In addition as explained above, the money paid upfront for the phones and PlayStation was not used to pay for the bill. I'm currently battling to change provider.. and because I'm transferring the numbers to a different provider.. they are waiting to add another $110 free. All because they have forcefully put me in a contract that I have not signed for.. for a discount which was not granted Very disappointed, please choose a different provider.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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