Vodafone Australia

Vodafone. Being with them for nearly 9years. Rang up customer care for upgrade. Contact centre is India. Representative was aggressive and forceful on signing the upgrade which I was not happy with. I dont make overseas calls and she kept selling me overseas calls. When I refuse, she tells me that she is giving me the best deal and no other… Read more

provider will give me what she was giving me. I never said anything about leaving Vodafone. I am so disappointed. Vodafone customer service oversea Contact centre. Vodafone just disappointing.

Constantly offline cannot be considered reliable, if you need to be online it is very risky to trust Vodafone, in addition to the high prices the coverage leaves something to be desired. Show details

Vodafone login is the worst thing since [Name Removed]. I have to constantly type my email and password into a link to even access the app downloaded. If they don’t sort it out I will switch to a better company. Show details

Been with Vodafone some 25+ years; then last year after many years of pressuring to "upgrade" my 'No-Plans' plan, Vodafone advised they would automatically change my plan without my consent. Told them at the time if they do this to take their plan,… Read more

sim and number and stick it where sun doesn't shine.... they changed it, I threw SIM in trash and now many months later they threaten my credit rating and to get debt collectors to come and get the $40.85 owed for service I did not ask for/want/need or ever used..... then demand do it online & update login detail using verification code to an extinct number/SIM..... Will be interesting to see if they carry out this threat !! Update: 25th May. Even though I called, spoke to them and closed account 2 weeks back, still getting invoices and threats of legal action for service I never used- Almost comical !!

I was using Vodafone mobile service about 15 years ago stop using them due to poor reception etc on the Central Coast. Switched to Telstra since then no reception issues. Telstra's Plan cost has been increasing and getting out hand, decided 3 weeks… Read more

ago to switch back to Vodafone. Big mistake the reception has not improved over the 15 years. Was disconnected 7 times in 15 minutes. My advice is don't even think about Vodafone no matter the cheapest of plans!

I signed up for 2 plans and basically the staff forgot to apply future start date on one of the plans, causing disruption to my home internet service. On their system, they cannot see the problem because Vodafone customer information system is so… Read more

poor. When I receive the order numbers for my 2 plans, the email does not have enough details eg. address of each internet plan. This causes confusion for both customers as well as Vodafone staff. When Vodafone finally realised the problem, I asked for them to waive the fee for the 3 weeks' internet service fee because it was their mistake in the first place for taking over my home NBN service 3 weeks in advance. I think this is fair as I am already being charged by the old service provider for the 3 weeks and I don't want to be billed by Vodafone as well for a mistake they made. Moreover, this has caused me great frustration and disruption of internet service for over 48 hours. None of the staff I spoke to could make a decision that would benefit both Vodafone and me. They would rather I cancel my Vodafone plan and return the modem to them. I have since gone back to my old provider. What a hassle and no resolution nor customer satisfaction nor compensation from Vodafone!

Vodafone's signal is a joke. I'm constantly dealing with no coverage in areas where every other carrier works just fine. Calls drop, data crawls, and half the time my phone may as well be on airplane mode. For the price they charge, this is completely unacceptable. Save yourself the frustration and go elsewhere. Show details

It took over 11 minutes today for me to speak to a person on Vosfone. (more call volume than normal) Haha I call nonsense to that. I think they deliberately make it difficult and just keep trying to send you to the website for you to find your own answers to their issues. Their robots are frustraiting and show a total lack of customer care. Show details

While Vodafone generally provides reliable service at competitive price points, their approach to issue resolution is problematic. The frontline staff—both in-store and online—are typically polite and helpful; however, the organization as a whole is quick to adopt defensive posturing when confronted with service-related errors. ​In my experience,… Read more

their support channels often rely on technical jargon and obfuscation as a strategy to discourage consumers from pursuing legitimate complaints. It appears to be a calculated tactic intended to exhaust the customer’s resolve. However, upon conducting independent research into consumer rights, it becomes clear that these technical justifications are often unsubstantiated. While the core service remains functional, the company’s internal protocols for handling disputes are significantly less sophisticated than they project. Consumers should be prepared to stand their ground to achieve a fair outcome.

Extremely disappointing customer service. Vodafone overcharged me and, despite multiple promises, never reimbursed the money. I called them six times, and each time I was assured the issue would be resolved, but nothing happened. The most frustrating part is the inconsistency. They tell you one thing over the phone, then take no action once the… Read more

call ends. It has been a stressful and disappointing experience, and I feel completely let down as a customer. Based on my experience, I would not recommend Vodafone to anyone looking for reliable service, transparent billing, or proper customer support.

I have been a Vodafone customer for almost 20 years and recently extended my contract after being provided with a handset. The handset has been faulty since the beginning and unreliable in daily use. Shortly after, my monthly plan increased by $3. When I contacted support, I was given a $36 credit, which felt like a temporary adjustment rather… Read more

than a proper resolution.

I was later offered extra data, despite using very little each month, and told that switching to a lower plan would actually cost more. This made the pricing structure feel inconsistent and not aligned with usage.

After nearly two decades with Vodafone, my experience has significantly declined in terms of value, transparency, device reliability, and flexibility.

Based on my experience, I would advise others to carefully consider the long-term value before committing.

samsumg phone and electric products are rubbish. They don't provide warranty services for their bad quality products by using different kinds of excuses or T&Cs. Trying to make customers look like st^pids. Thanks

Signed up to Vodafone Vison Max NBN plan. Plan offers 500mbps and yet the maximum speed we get is 160mbps. Despite numerous calls and promised follow up, Vodafone will not send a technician to fix the problem. For the past 24 hours I have no internet at all and have been waiting hours for a technician to call but nothing. I was told a technician… Read more

would call me at 1000 this morning. No 75 minutes later I have had enough. All support telephone support is from India which does not fill me with confidence. Bottom ,line, have had some terrible ISPs, but Vodafone is a quantum leap ahead in terms of appalling service. DO NOT SIGN UP TO NBN WITH VODAFONE unless you want to be disappointed.

Not good bad service inexperienced customer service call Had taken out my monthly payment twice they sent me message getting back money soon after few days nothing I called made pressure then a few days later money was back then customer service called me and asked what my problem is what a joke of service Now they wanna increase price again next one in 6 month Not worth it go somewhere else

New ‘My Vodafone’ registration system does not work! Have wasted three hours of my time trying to resolve this. Was promised call backs from ‘ a manager’ twice within timeframes, neither have bothered. Suggest Vodafone test their new systems before launching and also suggest that all staff learn to tell the time! Very frustrating experience, with absolutely no regard to the customer.

I visited Vodafone store to change the ownership/title of my account or, if needed, switch providers while keeping my existing number, due to very poor Vodafone network coverage outside the CBD. I have been using this service since 2018, although the account still shows my friend’s name while all other details and usage are mine. During my visit,… Read more

I was told I had overdue charges and requested a partial late-fee waiver. I agreed to pay the remaining balance and proceed with the title change. I was then advised to contact the Hardship Team, which led to long wait times, repeated verifications, and having to explain my situation multiple times. Eventually, a $20 fee was waived and I immediately paid the remaining $69.

Despite this, I was kept waiting in-store for extended periods with no clear communication. Staff repeatedly asked me to wait but continued serving customers who arrived after me. There was no acknowledgement or apology for the delay, and staff appeared uncoordinated and unwilling to assist.

I was given conflicting information throughout the process. Initially, I was told my friend (the named account holder) must be present. Later, I was informed that I could switch providers without my friend present, using only my phone number and account number. This correct information should have been provided at the beginning and would have saved hours of unnecessary stress.

Because of this mismanagement:

* My friend and I both took time off work * Medical appointments were cancelled * Significant time, energy, and money were wasted

This experience highlights poor staff training, inconsistent advice, and inefficient processes. Matters like this should be manageable online or through customer care, rather than requiring repeated store visits and explanations.

Literally the wifi from vodaphone is horrendous. Bought a sim card from coles and the wifi in the city at canberra and sydney is horrendous. 50 dollars for a sim card that lasts 28 days. It also auto charged my bank account for 50 dollars. Considering that i went back to my country, I wasnt able to use the wifi

Sold me a NBN plan that wasn't compatible with my home, then tried to charge me $330 for a cancellation fee for there mistake. After purchasing a plan online I hadn't heard anything for 2 weeks so I called only to find out the plan was cancelled. Asking why I didnt get notified nobody could tell me. But then I was told I could purchase one on the… Read more

same phone call, only to find out the plan has changed price and has become more expensive (the real reason the original plan was cancelled). Then I was promised a discount for the inconvenience, another lie because I was told on my next call/complaint no discount was entered. New mesh modem constantly drops out all through the day. Customer service was dismal. Took over 3 months to sort out the right plan and bills constantly over charging. They offer $0 fibre upgrade but double charge you for a week in case of drop outs. Yep so if your vodafone NBN $0 uprgade drops out in the first week you will have coverage by your old plan but they are charging you for both. And after they have upgraded your fibre they will change you're plan not to the one you signed up for but without telling you to a more expensive one "for the speeds"

We were with Vodafone for 15 years and decided to jump after increasing prices and poor reception. We're now with another provider where we pay less, get far better reception at home and overall coverage, and we get more inclusions than Vodafone were offering. Make the switch!

We (me and my wife) had a worst experience with this store today (02/10/2025) around 6:00pm. We were served by two guys, first one was dressed in red shirt and other one was dressed in black. The one in red shirt was helpful but the one in black shirt was very rude and unhelpful as he gave us an impression that we are there to steal something or… Read more

was going to commit some fraud with them. This black shirt guys body language itself was funny and strange as he was laying half of his body on the table where the computer is placed and was totally unprofessional in his tone and appearance. We wanted to purchase iPhone 17 pro max on a 12 month plan but they were not able to verify my wife Australian Driving License and he also commented that this driving license is not valid and you need to come back with a physical copy of passport to proceed further. lol this is the most ridiculous thing I have heard as I have been with Vodafone for almost 18 years and quit Vodafone due to their horrible network and rotten customer service. I went back to Vodafone only because my wife insisted as this store is closer to her work place and guess what Vodafone has still not improved and I think has gone down in a gutter when it comes to customer service and professionalism. I am sorry to say this but the image of a company is depicted by the front line workers and if they are fools like the one we encountered today then they need to be sacked and replaced by more competent staff or team members. Finally, we gave up with these fools and went to Vodafone competition Optus and the strange part is that Optus is managed by a third party at Broadway (Harvey Norman) and a Harvey Norman staff was able to help us with the Optus contract and plan etc. and guess what, my wife’s driver license came out as a valid document in Optus system. Moral of the story is that Vodafone’s system and its employees are a bunch of incompetent fools especially couple of them who were working at the Broadway shopping center Vodafone shop today and a very competent person working for Harvey Norman store was able to help us with the Optus contract (I am making this point as this must be just one part of Harvey Norman employees job as he is involved in selling other items at Harvey Norman), this shows the level of training Harvey Norman and Optus must be providing to their staff and Vodafone employee’s one and only job was to sell phone on a contract plan and they were not able to do this. What a joke.

Vodafone has the worst service I’ve ever experienced. Their customer support is completely unhelpful, unresponsive, and lacks even basic common sense. Dealing with them is a waste of time and frustration. I strongly advise everyone to avoid Vodafone. Show details

Ordered a phone through Vodafone last week - the consultant provided the business address for the delivery but forgot to put the business name on the label. Startrack delayed the delivery and then when I called, I was told to call Vodafone and have them ring them with the address. Vodafone did so, and said that they were told the phone would be… Read more

delivered within two days. Called Startrack today because there was no movement on the delivery time, and was told at 10.30am, all was fine, it had been given a new consignment number and would be delivered the following day. Called this afternoon to check as there was still not movement on the consignment tracking update and was told that the operations team had decided to suspend the delivery at 1.31pm pending Vodafone giving them 'written' notice of the business name. They had apparently emailed Vodafone (which they say they have not received). I am now on the phone, again, to Vodafone while they are on the phone to Startrack to try and sort this out. The phone has been sitting undelivered for three days. The service of Startrack is just terrible. I hope to update with good news.

Asked for an NBN upgrade from from fibre to the curb to the premise. Installation from NBN was great. Vodafone old modem stopped working and no 3g/4g. It has been one week with 4g and now no internet. No email or communication about the new modem for 4 days. They said it has been ordered but not sent. 18/09/25 update. Now they have emailed me and… Read more

asked for the return of the old modem. I guess they don't want to talk as real customer service these days is rare.

i decided to changed my sim plan to mobile phone and went to one of vodafone branch store @ world square. i was given few free accssories which i was under impression that it was a nice gesture from the store. the issue started from then. i had a poor signal, i was stripped to a lowest plan which on that day i thought was offered a good deal.… Read more

turns out i have to purchase an extra month internet data as my current plan was not enough to support when i need to WFH. i do had an issue with vodafone signal when i was in certain area but still around sydney metro. i keep contacting customer service hoping to fix the issue, and still paying the plan. not only i did not get a proper help, i just find out i was charged monthly for accessories that was china knocout items. i was charged close to $400 for a cheapskate accessories which voda team has failed to advise when i enquiry the penalty charges. as a result my account was overdrwan and i only get refund of $11 for 3 month as a compensation.  what a joke. i have no choice but to accepted. vodafone mentioned perhaps can go to the store and let the store compensate as its also had nothing do with vodafone. i was left with hefty bill with hidden accessories charges and penalty from the bank. i wouldnt accept any that i thought free stuff which i just knew that i got charged monthly. i am very dissapointed with this resolution with no alternate option. all i can do now is make sure to leave feedback for all availabe site so other ppl wont feel what i experienced.

Crapola service - sim got delivered to wrong address (their backend system some how captured the wrong address) now 5 calls in in still no progress...what a waste of time repeating the same thing every time i need to call... we have proof of correct address at checkout...yet some how vodafails...as usual. Steer clear from a Teleco that cannot… Read more

get the basics right.....will either ask for refund or do a chargeback.... will give them till end of week to see if sim shows....

Hi Vodafone sat here in a physical store because the phone customer assistance is SO poor. My legacy "no plans" has been de-activated without notification. Good work because my daughter uses it for medical emergencies! No transparency as they base this on retrospective usage. Why not provide this information so I can change my phone usage… Read more

prospectively?? Was instore earlier in the year to premept this occurring and supposedly sorted but apparently now it's not. Waited for a call back from a manager that never happened. Called in from the physical store as per the call centre suggestion and on hold for a very long time. Told straight up the supervisor will tell the same thing as initial customer service representative... well why not have the courtesy to call back in the agreed time frame. Waste of 3 hours and counting, only to be told I'll need to purchase a plan from them to port my number out of Vodafone! I'll be chatting to the Telecommunications Industry Ombudsman about this one.

I have been told to replace my phone by Apple so Vodafone who I have used for 5 years and had 2 previous phones with them had a sale for the Iphone 16 so I went online confirmed stock and then ordered one (2 actually one for me and one for my mother who is giving her current phone to my niece). I saw my phone states now "we're waiting for more… Read more

stock" so I contacted them today - the day after I made the order and asked them to confirm they have it in stock and I need a phone they did said it would be sent within 24/48 I have now been notified it is expected to be sent 19th of September so 5.5 weeks after the order that was meant to be sent within 24hrs, I asked if I can use the other phone (my mums as hers is already shipped) - no its linked to that number, I have asked if I can switch colours because every other colour is in stock - no I cannot make changes to an order. I then asked what should I do and they told me to order another phone, which I am not sure why I need 2 phones and then will have to pay for 2 phones due to their error. I now have a phone ready to die , a phone ordered that isnt going to get here for over a month and I am unsure what I am meant to do.

UPDATE: I contacted Vodafone on their socials and their chat so another 3 times today the first person on the chat said I could go to my local store and see if they have it in stock and get it there so I replied back if they knew who had stock - this then connected me to another person who said I could show up and they would see the notes I asked this person if they knew who had stock so I could go or could I just ring them - then the second rep said oh no you cannot do that, even though she stated I could as well as the other rep that was in the chat thread she then said I could cancel and reorder, but they didn’t have any stock in stores for the phone size I wanted. I then tried Insta who sent me this dodgy looking form in the chat to fill out so I called their customer service who had no idea about this form - but I completed it anyway and then they told me the same I could cancel and reorder but it could take 48hrs and there is no way to confirm stock availability until the order is completed and processed so this could happen again with another iPhone 16 no matter what the colour. So I can cancel reorder but there is no phones in store and no guarantee I’ll get it earlier even if it says online it is in stock. Sigh.

UPDATE 2: I decided to wait as I went to my local store and they checked stock and there was none on the state. So I received my bill with the first payment and then the NEXT day they cancelled my order however also marked it as completed. So they are billing me for a phone I never received and have cancelled. I went into store and the guy there was helpful and showed me what he saw he then told me to call the Vodafone number which I did and the person on the phone was terrible I needed to having to hand my phone to the store manager for him to speak to the guy for about 15 minutes and then the guy from helpdesk finally “understood” he said my order would be cancelled within 24 hrs and I would get a credit on my bill - it has not cancelled yet so I will update if needed. I have also now tried to social media team again the one they tell you to contact with an issue and am waiting.

Update 3: after following up again Vodafone has credited out the phone and I’m now able to get another I went to my local store instead of trying online as nearly everything was out of stock and was able to get one (not exactly what I wanted but it’s a phone) I will update again after billing comes through.