- Polo MK5.I 6R (2010-2014)
What a lemon and awful servicing!!!
We bought the car brandnew in 2013. Regularly maintained, low kms.
Suddenly had a transmission issue (won’t reverse out of garage) beginning of lockdown in March. Towed to VW Gateway.
Cost just under 3k. Then driven less than 5x around the area as it is still lockdown. BROKE AGAIN!!! And now it’s a gearbox issue? Would cost another 3k or so??!!!
And of course both Gateway & VW are saying it’s not related to the fix they did.
Thank you, VW. NEVER AGAIN. Avoid at all cost, people.
We have always driven Audis, i thought it would be a similar build and servicing. Not at all.
Purchased in May 2013 at Kevin Dennis VW for $24,000.00.
Osborne park Volkswagen horrible
My EPC light came 5 times in 1 year time
They charged me everytime for the same issue
Emailed Volkswagen complaints department and they haven't called me back and i will take this matter to ACCC
Purchased in January 2014 for $10,500.00.
Maintained it very well only to have expensive problems after problems.
Problem after problem, bought it second hand on low ks, couple months later the car has transmission issues cost me $2500 to fix then had to change the timing belt it drove well for a while then started having engine leaks that weren’t fixable took it to good mechanics and they didn’t know why, then my transmission fails again and they said it costs $3000 to fix I can’t even drive it also this car has a recall for the gearbox issues. Never buy a Volkswagen unless you want headaches.
Servicing is extremely expensive and I’d consider another brand of car based on this alone. Although the stereo and especially CarPlay isn’t reliable it’s about the only issue I’ve had At 15,000 km. Very good on fuel even if you have to buy premium. Car looks great and drives well.
Great buzz box
After adding roof racks it's a beast. Seriously, it's a tardis!
We use our polo for work and play. Seats 5 rugby players, acts as a station wagon for storage, burns through the Twisties even as a diesel. But.....
Issues with the coffee cup holder, it is broke plain and simple. Servicing is expensive, vw well duh. Headlight replacement is a mechanics job and requires battery box or air box removal.
Airbag and dodgy vs shenanigans aside......
Want to love it, don't, but I really really really like it.
Couldn't be happier or safer
I am really happy with my new car and have no regrets. The basic features are excellent - specially the comms technology which works seamlessly with android auto (dont waste your money on sat nav). In particular paying the extra $1500 for the driver assistance pack was well worth it. It has saved me from at least one accident in city traffic by braking when the car in front stopped suddenly whilst I was doing a head check. My last car was a diesel polo which had lots of grunt so I was worried I would be disappointed with the 1.0 l engine, but i...t has plenty of get up and go for city and freeway driving. It handles a bit better than the old polo but I still dont feel entirely secure in the rain and on bends - our other car is an AWD so I have high expectations. The drawbacks so far are minor- the worst is probably the fact that if the stop start engine has stopped when you are pointing uphill, when you take your foot off the brake to restart, it can roll back a little before engaging. A little concerning when someone is too close. Brakes are a bit grabby too, but it's still done less than 5000 km. I would definately buy again
Purchased in November 2018.
- Polo AW (2017-2021)
A Very Good Small Car
We bought a new automatic petrol VW 'Urban Plus' Polo in February 2018. We wanted a comfortable, functional, and economical 'buzz box' for urban running. We got it with this car. It has 4 doors plus a lift back hatch and is surprisingly roomy for such a small car. We chose the 'Urban Plus' variant because it has more comfortable seating, slightly bigger wheels than the standard Polo, a 81 kW motor c/f with the standard 66 kW, heated front seats, cruise control, and a full sized spare wheel. It has covered 12,000 kms and we have mainly driven ...it around the metropolitan area, although we have done two long country trips of highway driving where we recorded an astoundingly good economy. Overall since new across all categories of driving we get 6.2 litres/100 kms, and on highway driving this improves by more than 10% coming down to slightly above 5 litres/100kms. With this engine option (1.2 litres petrol turbo 81 kW) the car is quick. Ours has a 7 speed DSG gearbox - the first time we have had one and so far it has performed impeccably. It takes a short while to get used to it because 1st gear is very low - I was told to drive it from stationary as if it is a manual gearbox - i.e. get the car rolling gently in 1st gear then use the higher gears for acceleration. Good advice I think. My wife enjoys driving this car for city driving - easy to park, quick, and economical. Are there any negatives? - well not really but 2 points I would mention. Like all small cars on long trips the seating is not as comfortable as in larger cars, and secondly my wife notices that the faux chrome surround on the front side air vents reflects into the side windows - I don't notice it and I think she has now adjusted to it. There is a number of very good cars in the 'buzz box' category and making a decision to choose this one was difficult from a short list of about 4 brands. We did however like the inclusion of a full sized spare wheel (if you've ever had to rely on a space saver spare when a long way from a service centre or during public holidays you will appreciate our point of view), the pricing we were given, and various details within the final deal. Now that we have owned the car for more than a year we love it and are happy to recommend it to anyone looking for a car of this type.
Purchased in February 2018.
Bought a lemon
Bought a 2012 VW Polo TDI ,had problems from day one ,the in car phone system did not work , was advised by the VW Dealer that it is unusual for that to fail , after doing some checks on line I found it a common fault I printed this out and handed to the service department , they told me that there is no fix for this at this time , , after about 15000 kms the DSG gear box failed ,had to have it towed to the dealer , was told by the dealer that they would have to get a gear box from Germany , about 5 weeks , they did arrange a hire car for th...at period ,when I got the car back Had issues with the electric steering , the A/C failed , the head lights flickered and was told by the service department that I had pulsating head lights load of rubbish , , at about 85000 kms the front hubs failed , needed replacing was told that I needed new tyres which I got , took back to dealer, same issues with hubs , at the end went to another dealer,will never ever by another VW
Purchased in September 2012 for $26,000.00.
great handling, fuel economy and overall quality. Highly recommend to everyone. Drive the car everyday to work and weekends. Great sound system. I am a older driver and have had many cars in my life. Best car i have owned. Not the fastest car around but I gets you there in style. You want a race car go to the race track.
Purchased in November 2016 at Southport vw for $19,000.00.
- Polo MK5.II 6R (2014-2017)
Love my Polo
This is a power, fast, compact car. So easy to park, but heaps of space inside. It is quiet to run, very economical on fuel and only serviced once a year. I have had no trouble with my Polo and any queries / problems have been addressed immediately by the service centre. Highly recommend the VW Polo and the VW brand
- Polo MK5.II 6R (2014-2017)
Powerful Little Hatch
I bought this Polo at the start of 2017. Auto, comfortline Polo, and I was very surprised about the power and noise that comes out of this car. Quick off the line and low on fuel consumption. It has adaptive cruise control so the car basically drives itself on the highways. Would highly recommend
- Polo MK5.II 6R (2014-2017)
Purchased a new Comfortline Polo in October 2018 this year. Traded our 2014 Golf R wanting something more economical and less of a headache cost wise to service. I was a bit dubious at first but for a little car it has a bit of punch and we got it in the manual which makes it fun to drive. Easy to park, responsive, nice interior, doesn't seem as cramped as the older Polo generation/shapes and easy on the pocket. Overall happy with our purchase.
VW Polo cosmetically great, mechanically poor.
Great fuel economy, good looks but that is where it ends.
Our VW Polo has been nothing but trouble. Me and my wife have lost count of the number of times we have had to take it back for warranty claims. The problems started with a leaking Sunroof. After that we have bought the car back to VW four times to try and get the A/C fixed and it only works for a short while before failing again and we are back to square one. Another thing to note is that the 7 speed DSG in this car is nothing short of rubbish. These transmission have a massive dela...y when taking off from a stand still and VW will tell you this is" normal" and due to the inherent poor design of the 7spd DSG transmission I believe it is. It has recently developed a shudder on the 1-2 shift which feels terrible and it also makes a grinding noise on the downshift. All of this has happened on a car that is only 4 years old and with 60k on the clock coupled with a perfect service history. Another thing to note is the extremely poor way in which VW treats it's customers. This car is one of the models caught up in the diesel gate scandal. Vw's behavior towards us as the consumers is nothing short of utter contempt. As they refuse to give us due compensation in Australia for the lies they told all of us when they sold us the car. Couple that with poor customer service at every VW dealer we have been to and the inability to fix the problems with the car me and my wife will never again go anywhere near anything within the Audi/VW/Skoda name.
Brilliant little go-cart.
Perfect for running around town but also super comfortable for long trips. Easiest thing to park. Great "go". Lots of fun. Responsive steering. Nothing went wrong mechanically in 6 years after which we updated to new model.
Loads of space. Huge boot - couldn't believe how much we could get in the boot. Deceptive in size. Lots of leg-room for a little car. Quality finish inside and out. I have no idea why people buy toyotas or mazdas at the same price when they now have such cheap finishes and are less practical.
Great fun but sensible car!
Highly recommend the Polo GTI with 1.4 turbocharged & supercharged engine! It’s an absolute hoot to drive when you’re in the mood & super sensible & comfortable when you’re not in the mood to play. Best fuel consumption I’ve had was 4.9L/100kms (long 60km/hr drive with little stopping) & worst was about 9L/100km with me driving like a lunatic! I normally average about 6.5-7L/100km, vs 8.5L/100 km I used to get in my Mini before.
The car handles brilliantly, great brakes, super comfy & supportive seats, still looks sharp & feels great on long t...
Questions & Answers
Polo 1.4 blm I took my engen apart after a failed oil pump replaced the pump pistons and crank sensor and now car won't start. Any help?
Hi I have a 2010 TDI and recently when I start the car the clock has been going back to zero, so has the KM readings and also today the cruise control ha stopped working. Any ideas on what the problem could be? Your suggestions greatly appreciated.
No idea on what would cause that. But if it was my car I would take it to a VW service centre.
My niece bought a VW Polo in 2015 and had issues with the AC during the warranty period. Its now out of warranty and the service centre is now admitting to the problem (after having it back to them several times this year to fix AC) being a major one. We would be very interested to hear if anyone else has had similar issues as we think VW should be responsible for this repair.
It sounds as if it's a Warranty matter. If the AC problem occurred during the Warranty period, was brought to the dealers attention at the time, and was not then fixed I think it remains a Warranty issue. That arguement is strengthened if the dealer now concedes that the problem is the one they were told about under Warranty.
Get an answer from our members
No reviews yet
No reviews yet
|Transmission||Manual||Dual-Clutch (DCT)||Manual||Dual-Clutch (DCT)|
|Drive Type||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)|
|Wheels||15" Steel||15" Steel||15" Alloy||15" Alloy|
|ANCAP Safety Rating||5 Stars||5 Stars||5 Stars||5 Stars|
|Fuel Consumption||4.8 L/100km||5 L/100km||5.1 L/100km||5 L/100km|
|Fuel Tank Capacity||40 L||40 L||40 L||40 L|
|Engine||3 Cylinder 1.0L||3 Cylinder 1.0L||3 Cylinder 1.0L||3 Cylinder 1.0L|
|Max Power||70kW @ 5500rpm||70kW @ 5500rpm||85kW @ 5500rpm||85kW @ 5500rpm|
|Max Torque||175Nm @ 2000-3500rpm||175Nm @ 2000-3500rpm||200Nm @ 2000-3500rpm||200Nm @ 2000-3500rpm|
|Country of Manufacture||South Africa||South Africa||South Africa||South Africa|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Release date||Jan 2017||Jan 2017||Jan 2017||Jan 2017|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.