We bought the car brandnew in 2013. Regularly maintained, low kms.
Suddenly had a transmission issue (won’t reverse out of garage) beginning of lockdown in March. Towed to VW Gateway.
Cost just under 3k. Then driven less than 5x around the area as it is still lockdown. BROKE AGAIN!!! And now it’s a gearbox issue? Would cost another 3k or so??!!!
And of course both Gateway & VW are saying it’s not related to the fix they did.
Thank you, VW. NEVER AGAIN. Avoid at all cost, people.
We have always driven Audis, i thought it would be a similar build and servicing. Not at all.

My EPC light came 5 times in 1 year time
They charged me everytime for the same issue
Emailed Volkswagen complaints department and they haven't called me back and i will take this matter to ACCC

Problem after problem, bought it second hand on low ks, couple months later the car has transmission issues cost me $2500 to fix then had to change the timing belt it drove well for a while then started having engine leaks that weren’t fixable took it to good mechanics and they didn’t know why, then my transmission fails again and they said it costs $3000 to fix I can’t even drive it also this car has a recall for the gearbox issues. Never buy a Volkswagen unless you want headaches.

Servicing is extremely expensive and I’d consider another brand of car based on this alone. Although the stereo and especially CarPlay isn’t reliable it’s about the only issue I’ve had At 15,000 km. Very good on fuel even if you have to buy premium. Car looks great and drives well.

After adding roof racks it's a beast. Seriously, it's a tardis!
We use our polo for work and play. Seats 5 rugby players, acts as a station wagon for storage, burns through the Twisties even as a diesel. But.....
Issues with the coffee cup holder, it is broke plain and simple. Servicing is expensive, vw well duh. Headlight replacement is a mechanics job and requires battery box or air box removal.
Airbag and dodgy vs shenanigans aside......
Want to love it, don't, but I really really really like it.

great handling, fuel economy and overall quality. Highly recommend to everyone. Drive the car everyday to work and weekends. Great sound system. I am a older driver and have had many cars in my life. Best car i have owned. Not the fastest car around but I gets you there in style. You want a race car go to the race track.

This is a power, fast, compact car. So easy to park, but heaps of space inside. It is quiet to run, very economical on fuel and only serviced once a year. I have had no trouble with my Polo and any queries / problems have been addressed immediately by the service centre. Highly recommend the VW Polo and the VW brand

I bought this Polo at the start of 2017. Auto, comfortline Polo, and I was very surprised about the power and noise that comes out of this car. Quick off the line and low on fuel consumption. It has adaptive cruise control so the car basically drives itself on the highways. Would highly recommend

Purchased a new Comfortline Polo in October 2018 this year. Traded our 2014 Golf R wanting something more economical and less of a headache cost wise to service. I was a bit dubious at first but for a little car it has a bit of punch and we got it in the manual which makes it fun to drive. Easy to park, responsive, nice interior, doesn't seem as cramped as the older Polo generation/shapes and easy on the pocket. Overall happy with our purchase.

Brilliant little go-cart.
Perfect for running around town but also super comfortable for long trips. Easiest thing to park. Great "go". Lots of fun. Responsive steering. Nothing went wrong mechanically in 6 years after which we updated to new model.
Loads of space. Huge boot - couldn't believe how much we could get in the boot. Deceptive in size. Lots of leg-room for a little car. Quality finish inside and out. I have no idea why people buy toyotas or mazdas at the same price when they now have such cheap finishes and are less practical.
Reliability +++++

Great first car for a student! Love the fact that it came with a touch screen, reverse parking assistance, blueetooth and Apple Carplay-which is sucha hassle-free thing (you can access spotify, directions, Siri to make calls, send messages). Economical fuel consumption too and smooth steering! No problems so far, easy parking!

I've been looking for a small car with 5 seaters, modern look, less petrol consumption, solid, easy to drive, cheap service. And yes it is, VW Polo which ticks all my checklists. I've been driving everyday without any problem. The car is very easy to handle but still solid and safe on any type of road. I drove much on freeway and city. It never disappointed me a second. Just only use $60 per fortnight for the petrol. Still have my baby comfortably at the back and enjoy my driving at the front !!!

I bought my first Polo 2 years ago and seriously to this day (touch wood), I had no issue with the car and it's extremely economical. I drive more than 400kms in a week and only use $35-$40 worth of fuel. I really recommend a vVolkswagen, whether it's a Polo or something else.

Great to drive and very low cost to run. This fantastic car is the best I’ve bought so far. The service VW offer is very good too. Although they are expensive you get warranty on al their work. I bought the car second hand but it’s in great condition and drives well