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VostroNet
3.6 from 51 reviews

Worst Internet Ever

Seriously the slowest, worst internet I have ever used. I live in student accomodation in Brisbane and throughout the year the internet has been down on numerous occasions. Like, it'll be fixed for a week and two days later its crashed again and I can't do my assessment. Cannot wait until my lease is up and I can find a different internet provider. Support is terrible too, everytime I try and call their support line no one ever answers the phone.

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data

Vostronet internet

I have used Vostronet internet in my unit since moving in. Good speeds and connection bars. Connection is on wireless. Pricing is reasonable for the upgrade with the basic service included in my unit.

Value for Money
Transparency
Customer Service
Start DateJuly 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data

Great internet!

I have been using VostroNet internet this semester. It is fast and really good. The support was really helpful in answering a question I had about upgrading my internet account.

Value for Money
Transparency
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data

My review of VostroNet

The following is my review on VostroNet. Overall a good provider with no issues I can think of. I have been with them for about 6 months. Speeds are OK and what I signed up for.

Connecting my Huawei phone was a little tricky but the support team on chat was very helpful. My laptop connected without any issues and I was connected as soon as I signed up.

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hello Melissa, Thank you for your positive review off our network, we are always happy to hear users are enjoying the Vostronet Network Experience! We are glad to see your satisfaction across all areas and if ever you need any help our customer service team is always there to guide you. Kind Regards, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: vost.ro/contactus

5 Stars

Quick review for VostroNet: great internet provider, speeds as advertised, never any issues. 100/100Mbps plan with unlimited data. They have online chat which is super helpful. I give them A++++++

Value for Money
Transparency
Customer Service
Start DateJanuary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hello Alex, Fast Internet, unlimited plans and great support is something we take seriously. We are glad to hear from users that think the same, so thank you for the great review. Kind Regards, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: vost.ro/contactus

Vostronet review.

I connected to Vostronet internet after moving into Unilodge at Southbank a few months ago. I’ve had a really good experience with wi-fi on my phone, surface and laptop and appreciate being able to use it in the gym and lounge area. Having good internet really adds to the experience here.

Value for Money
Transparency
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
1 comment
Hello Anne-Rose, Thank you for the great review we are all happy to hear you're having a great experience on our network! We aim to provide great service, reliable connectivity and a fast internet bundle with the best plans out there. Thank you for your time writing back to us! Kind Regards, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: vost.ro/contactus

Vostronet internet

I moved into a unit with Vostronet internet as part of my rent in March. I paid for the upgraded from the 25 plan to the 100mb speed plan to get faster internet as i play games. Really good experience and get above 103mb when testing on speedtest. Good connection and everything works well and no issues.

Value for Money
Transparency
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
1 comment
Hi Adam, Thank you for your positive feedback, we are always happy to see users are having a great internet experience on our network. We work hard to give users the best possible experience, whether it be research, games, streaming video or anything else. Kind Regards, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: vost.ro/contactus

A heavy wind to shut off my work. Thank god there is mobile data.

Great speed after it was fixed. Lasted for a few days then a heavy wind came down and the WiFi just disappeared, cannot connect, burning through my mobile data, how come its always has to occur on Lonsdale accomodations

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hi George, We are sorry to hear about your issue and would like to get in contact with you to help you as we have not had this issue reported to us. We would be happy to look into your case and hear your results. Regards, VostroNet Customer Service Team

Drastic drop of internet speed

Experiencing extensive drop rates of download speed of 0.01 MB/s issues was reported. Fixed for the day, broken by night. Hopefully could do better. Living in a student accomodation could be better.

Value for Money
Customer Service
Start DateFebruary 2019
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
1 comment
Hi George, We are sorry to hear about your issue and would like to get in contact with you to help you with your issue if we have not already resolved it. Please send us a message so that we may review and resolve your issue. Regards, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: vost.ro/contactus

Helpful Support Team.

If there is any issue with internet speed support can help you with and they work hard to fix it . Overall I think it is a good provider, sometimes it may take few days to fix it but they will surely fix it .

Value for Money
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hi JAC, Thank you for sharing! We are glad to hear you are having a good experience and enjoying our services. We always make sure to look at each individual user and take all cases seriously. Cheers, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: vost.ro/contactus

Using Vostronet has been a great experience.

Internet connection and speed were great and uninterrupted.
Customer service was effective in dealing with the problems I was experiencing.

Connection TypeI don't know
1 comment
Hi Apoorv, Thank you for your positive feedback on our network! We are glad to hear you are having a good experience and enjoying our services. Kind Regards, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: vost.ro/contactus

Good customer service

I dint face any issues yet. Till now the experience is satisfactory regarding connectivity, speed and customer service. Especially the customer care is easily reachable.

Connection TypeI don't know
1 comment
Hi Swapnil, Thanks for sharing! We are glad to hear you are having a good experience and enjoying our services. :) Cheers, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: https://vost.ro/contactus

BAD.

the customer service is not available the whole week. Thus if you have problem with your internet/ wireless connection on SUNDAY. You just have to suck it up and wait till Monday. Cause then they will be able to help. There. You just waited the money that you payed for when you were supposed to enjoy your internet THAT YOU HAVE PAID FOR.

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
Hi, Sorry to hear you had an issue! Our support team are available 24/7/365 and should have been able to assist you with your concern, regardless of the day or time. We would like to look into this matter for you, but you haven't used a name on your review. Please reply to our private message requesting further info so we can follow up. Many thanks, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: https://vost.ro/contactus

Defining a positive student experience through lightning fast internet

The internet is slow and they couldn't connect my xbox to the wifi because you need to log into one of the internet connections to gain access to the other 'real internet' connection, what kind of stupid system is that, support staff are always prompt though.

Connection TypeI don't know
1 comment
Hi Vinny, Sorry to hear you had some trouble with your Xbox! Gaming consoles are compatible with our network, but do need to be registered first. The instructions are provided on our web site. We would like to resolve your concern but we were unable to match your name to any recent support contacts. Please reply to the private message we have sent you and we will get a member of our Support Team to help you out. Many thanks, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: https://vost.ro/contactus

The support is excellent

I've been using for more than 5 month and was a great experience for me. The support team will be there for you always.

Connection TypeADSL/ADSL2+

Very good service !

I needed help to connect a new device and they were very efficient and helped me until my problem was solved. They made it really quick !

Connection TypeISP Fibre
1 comment
Hi Pierre, Thanks for taking the time to write a review and share your experience! Glad to hear our Support Team resolved your enquiry - we are always happy to help with any questions or concerns. Cheers! :) VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: https://vost.ro/contactus

Excellent customer support

Appreciate the efficient and reliable online customer support by Vostronet. Updated me regularly re. network issues (caused by a windy Melbourne day) on the weekend.

Connection TypeISP Cable
1 comment
Hi Matthew, Thanks for the awesome review! Glad to hear our Support Team kept you up to date during a recent power outage and you are happy with our service. We look forward to continuing to provide you with high speeds and excellent service. :) Cheers! VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: https://vost.ro/contactus

the service provided for me is actually great and the support team did me a great favor to set up my

Actually I do not know about the coverage and the type of service provided here in Whitaker place, New Zealand.
In term of set up process it was a bit tricky for those who proceed through residences and it took more than an hour for me to set up my connection.
the connection seems to be great for the first steps, but some times I think it encountered loosing the connection. But, totally it is reliable.
The support team were great specially Mark who came along with me to final step of solving the problem.

March 29th 2018 Update: speedy as same as a jet :)

Every things were great, from your support team that were always online and with their helps made it easy to set up the connection and the speed and plan for my account were great.

Connection TypeISP Fibre
1 comment
Hi Ali, Many thanks for the review! We are pleased to hear you are enjoying our services. We look forward to continuing to provide you with a great experience. :) Cheers! VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: https://vost.ro/contactus

Extremely unreliable internet with useless support

It feels like every other day I am contacting their support because I can't connect to the internet. The setup was fine but the unreliability is insane. I experience dropouts all the time and then sometimes for hours and hours on end, I will have no access to the internet, period. Support runs me through various procedures but in the end nothing gets fixed. Not recommended.

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
Hi Jordan, Sorry to hear you haven't had a great experience! We would like to investigate your concerns further and work with you to resolve any issues. Please reply to our message on here or reach out to us directly. Many thanks, VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: https://vost.ro/contactus

Fast internet

Connection is on network cable. Very fast to sign up and connection once I signed up was imediate. Speed is 100mpbs which is what I selected on my plan and I also have unlimited data. No issues with quality and is fast for everything I download.

Vostronet was one of the internet options available in the building and seemed like the best choice as it did not have a initial fee and was also a monthly service. Very satisfied with the provider.

Connection TypeISP Cable
1 comment
Hi Ida, Thanks for the review! It's really great to hear you are enjoying your unlimited data plan. If you ever have any questions or issues, get in touch and we'll always be happy to help We look forward to continuing to provide you with awesome service :) Cheers! VostroNet Customer Service Team Email: help@vostronet.com Australia: 1300-262-047 New Zealand: 0800-778-893 Follow us on Twitter: @VostroNet_anz Facebook: fb.com/vostronet.anz Additional Contact Details: https://vost.ro/contactus

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