VostroNet

Horrible company stay away! – Worth zero stars. Connection dropped out over 2 days ago and have not had a single response from the team to get the issue fixed. When I call to enquire im told they can't do anything to help. So I'm stuck with no internet, paying full price for a service that is faulty and doesn't work and NO CUSTOMER SERVICE. Pathetic.

Awful connection, awful customer service, awful price – I have had this “service,” if you can even call it that, for three months and over said three months, my connection on my phone would constantly drop every few minutes. I contacted VostroNet within the first two weeks. What have they done since then? They’ve told me to reset my internet settings, given me a new account as if that would fix… Read more

anything and… oh! that’s it. THREE MONTHS of this. Excessively useless customer service. Do not waste your money with these “people.”

Exceptional Customer Service – After reading through some of these reviews I’ll admit we were a bit concerned, especially as we hadn’t heard of VostroNet prior to getting our daughter into Unilodge. We contacted VostroNet, regarding internet connection concerns, on behalf of our daughter who is a gamer. After providing her accommodation details over the phone, we were told she… Read more

would receive an email with information on how to connect. Within minutes of hanging up, literally, she had the information. She connected, there was no lagging/speed issues and she is happy. To say we were impressed is an understatement. Very, very helpful. If we could remember the gentleman’s name I’d put it down, so thanks again. From a couple of very relieved parents.

Solved issues quick and easy – Was having issues setting up my internet due to "user error" (self diagnosed). The team and especially Dejan really helped me through it. He was patient and went the extra mile to provide support that really did help me connect to the internet, Honestly could not recommend him more! Solved all my issues with no complaints what so ever! Would 10/10 recommend ! Show details

Vostronet internet – I have used Vostronet internet in my unit since moving in. Good speeds and connection bars. Connection is on wireless. Pricing is reasonable for the upgrade with the basic service included in my unit. Show details

really bad – Drops out often, significantly slower speed than plan states. Unfortunately used in many buildings, too few channels with too many people leaves it incredibly inconsistent. Good luck if you ever try call support, you will be on hold for so long it makes Centrelink seem fast. Show details

Worst internet and customer service tech support – Do not sign up with Zolt. They are the worst!! No Technical support on weekends and the guys during the week play games. Show details

unreliable connection, creepy customer service – Vostronet for Unilodge Toowong, Brisbane, Australia Plan contracted was unlimited data for 5 devices (you have to switch off the private wifi address option on your device in order to use this too- privacy concerns!) other users have emphasised enough on the slow connection, wifi dropouts, and instability, so I won't harp on that. The biggest red… Read more

flag was their customer service. They are unable to fix the wifi dropout issue of the entire accomodation that has been persisting for a whole year, with the excuse of still 'collecting data' and we already have a team dedicated to it. If you report this issue with their team, they will keep asking you to collect data from all your devices and send it to them. If you don't, they even use the personal information on your profile (eg. mobile phone) to call you and ask you to reply to their email. Has the issue been resolved after sending them the data? No. Would they ask you for more data? yes.

Very slow and inconsistent – It is the provider for my uni accommodation and is very slow. I experience disconnections almost daily, and can barely do my uni work (watch lectures etc) without consistent buffering or straight-up disconnections. Furthermore, when using the wifi for leisure (video calls, gaming etc), the speeds are unbearably slow and unreliable. Also, it feels… Read more

like they are using just one router for a whole building, which means we are all experiencing slow speeds (under 1Mbps). Not recommended at all for uni students as this provider is slow and unreliable,

Super bad wifi – This is getting worse, an update, now I tried pinging servers and it is at over 1000 ping, tried to make some Whatsapp calls (not even video call) and still always disconnects. I tried uploading a 1080p 5min video to youtube and it took me 2-3 hours… Speedtest.net was 1.5MBps, with 4 devices disconnected, only 1 device and yet still only 1.5MBps!… Read more

Spent 100aud per week and still bad connection, if this persists, I am going to move out of Unilodge. This is unbearable…

Not a choice for gaming – Using as the wifi provided by unilodge and cant even finish a single battle in warthunder. The pl rate is constantly high with being up to 50-60%.

Internet getting worse and worse every time – I started using this wifi about 8 months ago when I moved to Unilodge, and it was already bad back then, but still could be tolerated. At first, my devices kept saying no internet after connecting it to the wifi most of the time. After successfully connected to the internet, it was a bit slow, but the ping did not spike at all. Few months… Read more

later, the connection experienced dropouts and couldn't play game peacefully. Thanks to that I don't feel like playing games anymore. At least I could still do my assignment without any problem.

Now, I can't even browse the internet and watch movies peacefully and have to use my mobile hotspot to do all of my assignments. Thanks for making life harder.

Is there a zero star? Because I don't think they worth 1 star – Is there 0 star? I don't think they worth 1 star, very inconstant wifi connection that cause my game to AFK. Always disconnect and very unstable in Unilodge Darwin, very poor experience!!! Show details

Devices limit only to 5 – So sad that your service is limited to only 5 devices. These days there are many IoT devices that the people use. Also, many people and devices are meeting at home due to Pandemic... Add and remove devices each time that a new guess is coming home is so annoying! Show details

Avoid, if you can – Only 5 devices at a time, WPA2 security encryption not available for many devices like game consoles and chromecast. $60 would get a much better deal with any other provider. Worst part is the constant and random drop outs in connection. Will be the main reason I will move out of my apartment in the coming months. Show details

This is incredibly horrible, slow speed, extremely high frequency of disconnection – If slow speed and dropouts is what you are looking for, vostronet is definitely your best choice. disconnection happens EVERY HOUR, sick and tired of it, had to use my mobile hotspot all the time, indeed i paid vostronet to letting me know how good my mobile network is. Show details

Slow internet – I used vostronet at unilodge lasylt year and the speed was very disappointing. Even when I tried upgrading the service it was still quite slow. The coverage in my unit was very low as well. Other than that the customer service was good. But they were never able to solve the slow connection Show details

Same thing happened. Worst internet provider. Vostronet, you should be ashamed of yourself – Like you said, its been the slowest internet I have ever used. Cannot even watch a video on facebook because of this crappy internet. The internet has been down many times in just 2 months and the support is even worse. They are unskilful and useless. I wasted 7 days waiting for them to find and fix the issue with my internet and all they did is "forget the wifi and re-connect again". Show details

Worst Internet Ever – Seriously the slowest, worst internet I have ever used. I live in student accomodation in Brisbane and throughout the year the internet has been down on numerous occasions. Like, it'll be fixed for a week and two days later its crashed again and I can't do my assessment. Cannot wait until my lease is up and I can find a different internet provider. Support is terrible too, everytime I try and call their support line no one ever answers the phone. Show details

Great internet! – I have been using VostroNet internet this semester. It is fast and really good. The support was really helpful in answering a question I had about upgrading my internet account. Show details

My review of VostroNet – The following is my review on VostroNet. Overall a good provider with no issues I can think of. I have been with them for about 6 months. Speeds are OK and what I signed up for. Connecting my Huawei phone was a little tricky but the support team on chat was very helpful. My laptop connected without any issues and I was connected as soon as I signed up. Show details ·  1

5 Stars – Quick review for VostroNet: great internet provider, speeds as advertised, never any issues. 100/100Mbps plan with unlimited data. They have online chat which is super helpful. I give them A++++++ Show details ·  1

Vostronet review – I connected to Vostronet internet after moving into Unilodge at Southbank a few months ago. I’ve had a really good experience with wi-fi on my phone, surface and laptop and appreciate being able to use it in the gym and lounge area. Having good internet really adds to the experience here. Show details ·  1

Vostronet internet – I moved into a unit with Vostronet internet as part of my rent in March. I paid for the upgraded from the 25 plan to the 100mb speed plan to get faster internet as i play games. Really good experience and get above 103mb when testing on speedtest. Good connection and everything works well and no issues. Show details ·  1

A heavy wind to shut off my work. Thank god there is mobile data – Great speed after it was fixed. Lasted for a few days then a heavy wind came down and the WiFi just disappeared, cannot connect, burning through my mobile data, how come its always has to occur on Lonsdale accomodations Show details