Worst Internet Ever
Seriously the slowest, worst internet I have ever used. I live in student accomodation in Brisbane and throughout the year the internet has been down on numerous occasions. Like, it'll be fixed for a week and two days later its crashed again and I can't do my assessment. Cannot wait until my lease is up and I can find a different internet provider. Support is terrible too, everytime I try and call their support line no one ever answers the phone.
I have used Vostronet internet in my unit since moving in. Good speeds and connection bars. Connection is on wireless. Pricing is reasonable for the upgrade with the basic service included in my unit.
I have been using VostroNet internet this semester. It is fast and really good. The support was really helpful in answering a question I had about upgrading my internet account.
My review of VostroNet
The following is my review on VostroNet. Overall a good provider with no issues I can think of. I have been with them for about 6 months. Speeds are OK and what I signed up for.
Connecting my Huawei phone was a little tricky but the support team on chat was very helpful. My laptop connected without any issues and I was connected as soon as I signed up.
Quick review for VostroNet: great internet provider, speeds as advertised, never any issues. 100/100Mbps plan with unlimited data. They have online chat which is super helpful. I give them A++++++
I connected to Vostronet internet after moving into Unilodge at Southbank a few months ago. I’ve had a really good experience with wi-fi on my phone, surface and laptop and appreciate being able to use it in the gym and lounge area. Having good internet really adds to the experience here.
I moved into a unit with Vostronet internet as part of my rent in March. I paid for the upgraded from the 25 plan to the 100mb speed plan to get faster internet as i play games. Really good experience and get above 103mb when testing on speedtest. Good connection and everything works well and no issues.
A heavy wind to shut off my work. Thank god there is mobile data.
Great speed after it was fixed. Lasted for a few days then a heavy wind came down and the WiFi just disappeared, cannot connect, burning through my mobile data, how come its always has to occur on Lonsdale accomodations
Drastic drop of internet speed
Experiencing extensive drop rates of download speed of 0.01 MB/s issues was reported. Fixed for the day, broken by night. Hopefully could do better. Living in a student accomodation could be better.
Helpful Support Team.
If there is any issue with internet speed support can help you with and they work hard to fix it . Overall I think it is a good provider, sometimes it may take few days to fix it but they will surely fix it .
Using Vostronet has been a great experience.
Internet connection and speed were great and uninterrupted.
Customer service was effective in dealing with the problems I was experiencing.
Good customer service
I dint face any issues yet. Till now the experience is satisfactory regarding connectivity, speed and customer service. Especially the customer care is easily reachable.
the customer service is not available the whole week. Thus if you have problem with your internet/ wireless connection on SUNDAY. You just have to suck it up and wait till Monday. Cause then they will be able to help. There. You just waited the money that you payed for when you were supposed to enjoy your internet THAT YOU HAVE PAID FOR.
Defining a positive student experience through lightning fast internet
The internet is slow and they couldn't connect my xbox to the wifi because you need to log into one of the internet connections to gain access to the other 'real internet' connection, what kind of stupid system is that, support staff are always prompt though.
The support is excellent
I've been using for more than 5 month and was a great experience for me. The support team will be there for you always.
Very good service !
I needed help to connect a new device and they were very efficient and helped me until my problem was solved. They made it really quick !
Excellent customer support
Appreciate the efficient and reliable online customer support by Vostronet. Updated me regularly re. network issues (caused by a windy Melbourne day) on the weekend.
the service provided for me is actually great and the support team did me a great favor to set up my
Actually I do not know about the coverage and the type of service provided here in Whitaker place, New Zealand.
In term of set up process it was a bit tricky for those who proceed through residences and it took more than an hour for me to set up my connection.
the connection seems to be great for the first steps, but some times I think it encountered loosing the connection. But, totally it is reliable.
The support team were great specially Mark who came along with me to final step of solving the problem.
March 29th 2018 Update: speedy as same as a jet :)
Every things were great, from your support team that were always online and with their helps made it easy to set up the connection and the speed and plan for my account were great.
Extremely unreliable internet with useless support
It feels like every other day I am contacting their support because I can't connect to the internet. The setup was fine but the unreliability is insane. I experience dropouts all the time and then sometimes for hours and hours on end, I will have no access to the internet, period. Support runs me through various procedures but in the end nothing gets fixed. Not recommended.
Connection is on network cable. Very fast to sign up and connection once I signed up was imediate. Speed is 100mpbs which is what I selected on my plan and I also have unlimited data. No issues with quality and is fast for everything I download.
Vostronet was one of the internet options available in the building and seemed like the best choice as it did not have a initial fee and was also a monthly service. Very satisfied with the provider.
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