VRBO

I booked a property in Alaska through VRBO because they seemed to have a better range of choices than Booking.com. However when the property owner and I provided proof that they had been hacked (I was asked through the site to pay again, when I had already paid up front), VRBO showed no interest in investigating. Given that we have proof that they… Read more

were hacked, that makes them non-secure for providing payment details to. I will never book through them again.

Absolutely disgraceful business. Pity I still have to give it one star. They deserve zero. Stayz's being owned by VRBO, has a refund policy based on ripping off customers. When you pay for Stayz accommodation I expect to receive the exact same amount of money I paid when making a cancellation within the allowed time frame. VRBO processes a partial… Read more

refund without any explanation as if everything was fine. In my case the refund I received was more than one thousand Australian dollars short. Totally unacceptable behaviour. If you're planning to book accommodation with any business owned by VRBO as Stayz ...... DON'T.

They double booked our property twice and then delisted our property after we cancelled their bookings. We were getting limited requests through them anyway and the local agent Fleurieu Accommodation do a far better job and generate more enquiries 5:1. Steer clear of VRBO, they are disingenuous. Show details

Fake host = no booking – We arrived at accomodation to find the booking had not been made. The "host" who VRBO had passed our booking request to was an Adelaide company who actually had no connection with the property. The company claim they emailed our booking to the real… Read more

host, who did not read the email. Attempting to report the fraud to VRBO was difficult and ultimately fruitless. We and the accomodation are in Australia but the chat said only the real host can complain, and gave a US phone number. We did get a full and prompt refund.

I would give zero stars if I could! My host was uncontactable by both myself and the platform, and I was forced to book alternative accommodation. VRBO advised that I would be eligible for refund for the difference, and 3 weeks+, five emails and multiple calls and follow ups and I am still left waiting, despite my case being ‘escalated’. Show details

I had an awful experience with VRBO. My account was suddenly banned without any explanation or proof of a policy violation. After many emails, all I received were generic replies that answered nothing. I manage two properties that are also listed on Airbnb and Booking.com, where I’ve had excellent support and around 85% occupancy. The difference… Read more

in professionalism is stark.

VRBO has shown zero transparency, zero accountability, and no respect for hosts. I have no intention of ever using their platform again.

Worst experience ever. Booked twice,host cancelled and service team with no professionalism,no excuse. Nothing. Just simply ruin someone's trip by saying host can do that. Show details

God forbid your credit card details change between paying and needing a refund. They make you jump through hoops getting a letter of denial from your bank. Its now been nearly 4 weeks since I cancelled my booking and was entitled to a full refund, and am still yet to see my money returned to me. Show details

Would not recommend these bunch of fraudster. What ever you do don’t book your holiday destination with this mob of gronks biggest bunch of scammers out. I booked my holiday destination through Wotif and vrbo are a company that apparently work with them. I booked my accommodation and the owner of the apartment texted me and said they have doubled… Read more

booked then told me that I would get my money back and after a number of times trying to get into contact with this crap company I am out pocket $461.00 . Please be aware do not go through this company as they are fraudsters. Do not even rate this company

OMG what a crap company, I have been trying to get answers from this company for over a week, there site let's me list my property but won't let people book accommodation, I've called and emailed everyday with the only reply being, your issue has been escalated to our support team. I'm starting to think they have no support team, how hard is it… Read more

to sort out your own Web site. I truly feel sorry for anyone who actually books through this site, it's no wonder ABNB has the majority of bookings in Australia over STAYZ with a support system like the one I'm dealing with.

The property was misrepresented - shared bathroom not mentioned, steep stairs only access not mentioned. I have been trying to get my money refunded for the damage deposit - host is not responding, vrbo/expedia/wotif/stayz all unable to assist. Worst experience ever. Vrbo = Very Rubbishy Business Operation Show details

Misrepresented Promo – This was by far the worst experience we've ever had with travelling and staying in Air BnB's. From the Host to VRBO...inadequate communications and false listings. Support from VRBO has been useless at best. The property was listed as having a flight of stairs, try 4 flights which was completely unsuitable for us...we've stayed in many places… Read more

with one or two flights of stairs but this was ridiculous!

We opened the door to the property and we were hit with a smell most foul, a stink of some kind...food, garbage - something that immediately repulsed us.

Exploring the property after hiking the stairs...it looked as though the owners just picked up and left right before we arrived. In the host's cost breakdown there is a professional cleaning fee of $175.00 CAD...well somebody is getting ripped off for the place was filthy.

We had booked and paid for a week, there was no way we could stay 5 minutes! I immediately booked us a hotel on short notice, I informed the host and we left thankfully.

Then the quest for a refund began...I wasn't expecting a full refund but a partial one that was fair and just. This host claims to care about the experience to the traveller...what a farce for all this man cares about is his money...greed plain and simple!

A refund of approximately 10% was offered (I still have yet to receive a cent). Directed by VRBO support, I was supposed to have a clear and concise negotiation process with the host. This did not happen; the host comes back to say "Based on compassionate reasons for your medical disability” Meanwhile, he is only concerned about so-called lost business – even though he had our full paid up booking for the week and we stayed less than 10 minutes there.

The worst customer service booking experience – The worst customer service booking experience. I had no idea that so many accomodation websites are really just vrbo. I was trying to cancel a booking and get a refund but neither the owner or i could get them to do it. I spoke to three different customer service people all with very poor communication skills. added to this, the system of… Read more

recording bookings is impenetrable - they can't see what service you booked through but they can charge you. Terrible.

Horrible customer service – Very bad property booked via Expedia and VRBO. Don’t deal with them as they can’t help the customers in anyway. Just took the money. Stay away.

Not happy – I used this to list my property. It was hard to navigate and my property was listed as 3 separate properties so was double booked. A very amateur site.

Apartment was not as advertised. Vrbo exceptionally difficult to deal with – Accommodation was did not sleep 4 as advertised. Customer support is woeful. Hard to contact, do not follow up, website support is non existent unless you are trying to book a new trip. Website for help contains broken links for contact info. Refund seems highly unlikely at this point. Edit. Still attempting to get a refund 6 weeks later. They… Read more

have denied my claim even though the issue was the apartment only slept 3 people not 4 and I slept on the floor for two nights as the host ghosted us and wouldn’t respond to messages through the app. Continuing to pursue this going forward.

Terrible – Agree, should not be even giving 1 star, they say "no hidden fees" yet do not charge you in your local currency and charge in USD, I'm too scared to even see how much extra I've paid as its too late now anyway. I think your VRBO's web developers need to start from scratch and make a user friendly website

Terrible – Not even one star. I very rarely get bookings through them but when i do their calendar is never synced and it's a double book so i have to re sync it myself and then cancel the guests booking! Happened twice. Not only that they charge you for cancelling yet it's their IT issue!!

Difficult to get your money back – Would give it zero stars if that was an option. VBRO are impossible to contact when there’s a problem. The customer support is non-existent. My host was lovely but the problem is with the organisation. Still trying to cancel my booking and get my money back but the website won’t allow it. Show details

Stranded guests waiting for a week for a refund – Booked and paid for accommodation 4 months ago. Arrived at property and host qas unctontactable. After 3 hours of phone calls to 6 different agents, we were offered an alternative that was totally unsuitable to our needs, we were left stranded. Atrocious customer service. Do not use this service Show details

Filth so I’m filthy-rich – I paid for an 8 week stay at a lodge. Once there the room was the filthiest thing I’d have ever seen. So filthy it was lingering in the air. It took great courage to walk in the room without shoes which did not take place. It took great courage to sit on the seats provided. It seemed like it was sat on or even shat on for 48 years straight without… Read more

a clean. The bathroom was filthy with hairs all over the place. Hot water - well there was none. Warm water then cold, then warm again - essentially you froze. Internet? No internet - password provided did not demonstrate any upper case or lower case letters deliberately chewing the time it took to make a complaint, running back and forth with the non English speaking cleaner. Filth is over rating this place quite a bit. The cleaner making false accusations and threats suddenly at her defence, without any question. And VRBO - just as filthy. Their entire team will only favour the fraudulent host. Because that’s how they make their money - through fraud. Rude and yelling on the phone. By far the most disgusting outsource decision on earth. Negative stars cause your dirt-y.

They cancelled the day I was supposed to arrive at 11:30pm – They cancelled my booking the day that I was supposed to arrive at 11:30pm. They leased it out to someone else who was prepared to pay more. Show details

Hopeless – Booked a property through Wotif. Which is apparently VRBO in disguise. They charged my credit card over $2500 instantly and then the owner of the property messaged me and says the property is not available and this is not the first time VRBO have done this. Now I wait for 5-7 business days to get my money back Show details

Almost left stranded without accommodation – Rating should be a zero after last experience. Despite positive experiences in the past, we were left almost stranded without accommodation in a foreign country as a result of very poor communication about a check-in process on arrival. Unable to contact and verify the host on phone number provided meant it raised a lot of red flags when the host… Read more

asked for personal documentation to be sent to their mobile number, as well as to an email address outside of the VRBO communication app. Fyi, locals - including local police assistance we sought - helped to ring the provided phone number, but could not reach anyone. As a result of the debacle we were not provided with access to the fully paid for accommodation and had to book elsewhere - which we did on a competitor booking site with NO issues of check-in requiring personal documents. Subsequently raised a complaint to VRBO as they were the merchant who debited our credit card - had asked host (a mob named WalQinn, (domiciled in a different country it looks ike) for a refund which was denied) - on the VRBO “Stay neighbourly” website and never got a resolution. Correction - an email was received from VRBO thanking me for feedback and my conversation with a “[Name Removed]” and then asking me to rate their feedback process, and letting me know they had closed my complaint!!! This is a mickey-mouse platform! Will NEVER use them again. Local police we asked to help also mentioned they never heard of VRBO, but was more familiar with AIRbnb and booking.com (this was in EU). Have disputed the charge via bank and hope to get a refund that way. STAY AWAY FROM VRBO - there is NO customer contact details ANYWHERE on their website you can get in touch with to resolve matters - important when you are travelling in a foreign country.

Never book using Vrbo, NO support – We reserved a home (basement suite) on Vrbo to stay in Calgary, Canada for 7 nights, on arriving at the property, it wasn't the cleanest, but that was the least of our concerns, the noise from the above house was unbearable, its like they were constantly dragging furniture around, we firstly contact the host about the noise and he did not respond,… Read more

after a few hours, we decided to leave as the noise did not stop, we messaged the host via Vrbo to state we left and would appreciate a refund, long story short the host was not forth coming at all . I contacted Vrbo who stated they wanted evidence at the time I did not think about recording the noise, so I contacted the host again and said we will come back to record the noise, he did not respond I advised Vrbo since I have paid for the week and no refund has been offered I will go back ( but need to be sure the host has not changed the lock pass code, as his not responding to me) Vrbo did not acknowledge this and said they have escalated my case and someone will be in touch soon, I have contacted Vrbo numerous times and keep getting told the same thing, Vrbo is waiting to talk to the host first, yet the host has not responded to Vrbo?? It has been 7 WEEKS NOW and I get told the same thing, waiting to talk to host and the case is with the esculated team. What has been esculated, 7 weeks and no response???? as a company this is VERY POOR, 5 working days is more then enough time to provide a response, the host told me in verbo message he contacted vrbo ans Vrbo is saying have not spoken to host. If the host is not responding, Vrbo SHOULD deal with the matter and refund the money. This is unacceptable, having to stay at hotels and have not received a response from Vrbo or refund for this apartment has cost me greatly.

What is the point of escalating my case to a team in Vrbo if 7 weeks later I am still waiting and worst of all, not even contacted by Vrbo.