Vuly Classic 12ft with Tent

6 years old and still going strong – We've had our Vuly trampoline for almost 6 years and it is still in great condition. The kids (5-10 years) have loved it and spent many hours over the time and I frequently join them. We also had the basketball hoop which was another good feature, but not the easiest thing to install. The trampoline came with the tent feature but hardly used as it… Read more ·  1

got hot when on and limited jumping head space for adults. Over the years we have had to replace the safety net (2017) and now replacing the safety pad. I think the longevity of the trampoline is fantastic given it is exposed to the Brisbane weather all this time. The trampoline net is still in great condition. Definitely a great investment for entertaining kids.

Extremely disappointed – Purchased the Lift 2 large trampoline for my three kids 3 months ago. Within a month it has rust, the padding over the springs fills up with water if it rains and does not drain out of the little holes that it is supposed to. The tubing is also filled with water. I must be blind or dumb because I cannot see on the website where it states that you… Read more

need wheels to move the trampoline. It is unbelievably heavy (maybe because water is sitting inside the tubing) so it's actually impossible to move the trampoline even 10cm. So, for me to be able to mow the grass (pit of mud) or to move it so some sun can dry the ground underneath I splashed out and spent hundreds of dollars on these wheels, waited a long time for them to show up to now find that its a 2 person job to attach the wheels! Iam a single mother, I tried attaching them myself it is impossible. The trampoline is stuck in a pit of mud and I can't move it. Extremely over priced and the fact you need to spend extra money on wheels to move it should be made very clear. Such a let down for me.

5 years old and still going strong – We love our Vuly trampoline. We purchased it in 2013 and the net and frame are still in great condition. We need to replace the clips that connect the poles to the nets however with the 50% off replacement parts it’s only going to cost us $13. We live in a hot area and I highly recommend Vuly as the mat and net has held up where my neighbors has fallen apart.  Show reply

Outstanding customer service – I recently submitted a warranty claim and to be honest, didn't expect to get anywhere with it. Within 24 hours, warranty manager Ben rang me to inform me that my warranty claim had been accepted and they were sending me a replacement net that very day. He was super helpful and informative, the level of customer service was fantastic. Our Vuly… Read more

is about 7 years old and still going strong, I would NEVER get any other brand of trampoline. We have friends with other brands of trampolines and they always depreciate so quickly. Can't rate Vuly's trampoline and customer service highly enough

The searh for the best trampline is over! – We have had many different brands of trampolines in our house, and finally we have found the perfect one! A tramp that our whole family can enjoy! An afternoon ritual is now to play silly games on our Vuly Classic, its great when you are a parent and you can enjoy something as simple as jumping on the tramp with your three kids! Living in North… Read more

Queensland we are exposed to extreme temperatures and like other brands I did not expect the Vuly keep its durability like other brands. Once again I have been proven wrong! We love its funky printed mat and the bonus tent we received. We have had numerous sleep over's in our tramp and I don't have kids driving me crazy when it rains! Money well spent!

Terrible quality - Not worth the price at all! – We purchased a 12 foot and it was damaged before we even got it out of the box! The Vuly logo had run so there were white marks all over the matting. I knew I could submit a warranty claim but my kids were so excited for their new trampoline I decided to overlook it. But then I noticed that the side matting looked no better quality than a kmart… Read more

brand one which we all know gets damaged within a few short months. But there was also a problem with the stitching that was damaged on the padding for the net poles and had all the tags hanging out. I had to submit 2 warranty claims before we even had a chance to use it! My poor kids had to look at a half assembled trampoline for weeks before we could sort it out!

I assumed spending more money would be better quality but it really wasn't - we had less trouble with our Kmart trampoline!

Spare Parts Bonanza – After paying $1000 for this trampoline it has been milking us ever since .... I have just discovered this morning that the net I purchased directly from Vuly 14 months ago has now ripped again! I had to pay full price for this one as I did not have my receipt from Toys are Us. This is just terrible. Really how on earth are we supposed to sustain replacing these items every 12 months or so? Shocking quality :(

Accessories don’t last more than 6 months – Bought a Vuly for the kids for Christmas last year and put it up Xmas eve. The suns had had ripped by May. We received a new one in June which had also ripped by early January. Obviously Vuly have little confidence in their products as they do not offer a warranty on replacements outside of the original warranty. So given we were a few weeks… Read more

outside the warranty date, with a product that barely made it to 6 months before it fell apart (again) they want me to pay $120 for a new one. You’d think they’d make a sunshade that is capable of withstanding more than a few months in The Sun.

Great for 2 years but no longer after that – We purchased this $1000 tent back in December 2013 expecting a quality product after doing a lot of research on the best trampoline and don't get me wrong for 2 years it was great. After the 2 years like others the mat started to fade the poles started to bend, the net started to wear thin until today (4 years) the frame has rusted completely… Read more

rusted through.

Surely after only 4 years you would not expect a product worth $1000 would rust through????

Brilliant! – Quiet happy knowing i can let my daughter play in the trampoline and she wont fall off it or hurt herself Love the netting its very strong. And i can go on the trampoline with her its great. Love the tent cover. Was the best in summer kept her from burning herself on the trampoline

Why not look after ALL Vuly customers? – We bought a second hand 12ft classic trampoline with tent (from a local family moving overseas) around 2 years ago. It has been great but the net now needs replacing. However, b/c I don't have the original receipt, we don't qualify for half price spare parts. This makes absolutely no sense - why doesn't the company stand behind it's product and… Read more

offer ALL Vuly customers the same deal, regardless of whether they are first or second hand buyers..?

Surely, if you want to create good will and keep customers from straying to other leading brands - you'd make discounted spare parts available to ANYONE who has your product. It's very disappointing and doesn't encourage me to recommend them to others in the market for a trampoline. Buyer beware!

Tent a fail – Purchased one for the kids Xmas 2016, the tent which was included in purchase faded quickly & then started to tear. Contacted vuly just after 3 month mark & they told me warranty only 3 months on shade... would not buy/choose shade with promo as $200 odd dollars for 3 months use with limited warranty.

5 years and still bouncing ! – We received our trampoline 4 years ago (or was it 5?) Father Christmas bought it and had it all set up in the backyard for our kids. This would have to be the best present that they have received. It is all still in great condition. Our daughters aged 11 and 13 still regularly use the trampoline. We moved to a windier area so we are pleased that we received the anchor kit too.

Great so far – Bought this about 6 months ago. The trampoline itself and net are good quality, and nice and smooth to bounce on. Also bought a basketball hoop but it is heavy to put up and the rubber falls off, but the kids do love the hoop. I have not tried the tent which came free as a special offer. So 5 stars for a great trampoline minus 1 star for the crappy, heavy hoop.

Rep gets fired for helping me – I bought a Vuly last year for my sons birthday and I wanted it set up the day before his birthday party. I purchased the trampoline and the set up service (is not set up by a Vuly Rep... Weird). I live out rural and called up Vuly about the trampoline getting set up as I heard nothing about it by the time it had arrived. I spoke with this… Read more

lovely, polite girl who tried to help me as much as she could as she understood living rural (turns out she was from the same town as me).

After trying to look up someone to set up the trampoline she couldn't find anyone from their "hired help" in my area and told me she'd call back by the end of the day hopefully with someone to set it up.

She called back not 20mins later and informed me she had found an outside tradesman who would do it for the price I was charged.

Everything went great, and the trampoline was set up in time for my sons birthday.

I called Vuly back on the Tuesday to speak to the girl and to thank her for going above and beyond for helping me and to make my sons day special.

I was told she no longer works there due to breaking "company policy".

I asked if it was anything to do with my case over the weekend and they replied "yes", but could not explain further.

Since then i had a few problems with my trampoline and the remaining Vuly staff have been so unhelpful and rude! Not returning emails or phone calls!

I never got to thank that girl and I am disgusted that she was punished for giving amazing customer service.

I hope she sees this one day.

Quality Product! – We have had our Vuly Classic for 6 years, our children have used it each and everyday since purchase - we need to get a new mat and safety padding soon, but after 6 years in the weather it's expected! Another bonus is the half price parts, and freight to central Queensland is reasonably priced.

Love our VULY – One year on and our VULY is still a much loved art of our backyard. Kids vary in age 4years, 6years and 9years but all get great use out of it. Whether it is filled with balls or the sprinkler is going they can jump for ages. My eldest even had 5 friends sleep over on there with the fully enclosed tent. Great buy!

Terrible ready for the trash – Terrible ready for the trash The net is in the bin it fell apart maybe the three year mark the padding is ready for the bin maybe feel apart year one ! The springs have rust and legs have rust vuly said don't worry only surface won't hurt it !!! Poor warranty my friend brought one from Kmart same time as me ( 4years ) hers is perfect so save your… Read more

money and buy cheap that way you don't feel so bad throwing it in the bin instead of us 4 years old !!!! Out 16 year old hills is looking 100% better than vuly no rust original mats

Ps I love waisting my time for 10 days sending three lots of photos and three phone calls to be told sorry can't help bad luck buy spare parts

WE LOVE our Vuly trampoline! – We have had our Vuly for more than 4 years now and love it like the day we first out it up! Due to age Vuly replaced the frame legs as part of the guarantee and were exceptional in their response to our request. New parts were delivered within the same week as our request. Fast and Prompt delivery. Lots of accessories to add along the way also.

Cannot rate it high enough – I don't like leaving reviews until I have given an item a good workout. I purchased my trampoline nearly 4 yrs ago, in the first 12 months some stitching broke and Vuly replaced it no questions asked. I also purchase a new net as my dog had preferred it without the net apparently! Along with the new mat vuly sent all new fasteners for free. … Read more

4 yrs on and its still going strong, albeit without another net and a chew hole in the mat from above mentioned dog while moving!

Can rate the service and quality high enough!

No Problems – We bought the classic trampoline about 18 months ago, the kids still jump on it every weekend and we haven't had any problems with it, it came with a shade cover which I put up over the Summer and it worked ok but haven't really used it since I took it down. It says the model is discontinued but I would recommend a second hand one if you can fine one.  Show reply

3 years and still going strong – We bought a classic trampoline about 3 years or so ago. Obviously it got used quite a bit in the first 6 months but the kids moved onto other things after and now it gets used every so often and just sits out in the sun. We had some issues with the springs when we bought it but the guys at office sent out some spares for us and we haven't had… Read more ·  1

any issues since. We had some friends over on the weekend and they all had a jump and it seemed to hold up well. We were looking to upgrade but will hang onto this one for the time being, I definitely recommend it or something similar.

Poor warranty service – We purchased our Vuly trampoline 3 years ago from Peppertown in Brisbane, for a Christmas present for our granddaughter, sensational service and our 12 ft trampoline looked amazing. 3 years down the track the mat still looks in mint condition but whenever is used leaves a black residue all over my granddaughters feet and all over her clothes. We… Read more

rang Vuly and had fabulous service and was told try scrubbing the mat, this was done but still the black kept coming of.

Back to Vuly, again good service and was asked to send photos (the padding around the outside of the trampoline is also badly deteriorated) thinking at least the mat would be covered under warranty.

Vuly have come back to us saying "the black coming of the mat is carbon due to wear and tear and being in the sun" how ridiculous, how many trampolines are under cover! These trampolines (very expensive) should be made to be left in all weathers. Why are we paying extra for something that falls apart so quickly. The trampoline in the neighbours yard (bought at a department store at a much cheaper price still looks as good as the day it was bought.

As for wear and tear, there is one child aged 8 that uses this trampoline, not like 4 or 5 kids using it on a regular basis.

While the service is great we would NEVER purchase or recommend this product due to a very very poor warranty service, selling products half price doesn't cut it, sell a good product in the first place which is what we thought we were getting.

Already doubting our purchase – We have only had the trampoline for a few days, well a few days that it was usable and not awaiting parts. Through supplier error, we were only given part of the trampoline combo which was frustrating given we bought from there specifically to have it asap with some very impatient kiddies waiting. Mistakes happen and they seemed ok about it. I… Read more ·  3

asked to collect the net from wherever needed rather than waiting yet it was then posted out anyway, meaning more of a delay. The wrong net was sent. Another unfortunate innocent mistake however i then needed to collect another one and return the wrong one. Reading where it was to be collected (and speaking of this location to the Vuly rep), only 20 mins away I thought no biggie yet I was informed i would need to collect it from a different location twice as far. To add to this, one of the buttons inside the leg poles was missing to connect them securely and another did not arrive as promised until I followed it up. Whilst the customer service was not poor... it also was not apologetic and now after reading all of these negative reviews, I am wishing we didn't go with a Vuly. Kids have been begging for the tent on (the only reason we ended up going Vuly) but as i find out, that's a pointless exercise and i don't feel like Vuly understand the exponential cost compared to cheaper, seemingly similar quality models.

October 25th 2016 Update: Follow up review

I'm posting a follow up to my previous review as I can't seem to edit that one. The trampoline is still going strong and being used daily. I was a bit disgruntled with multiple issues we had but have since been contacted by a rep. I am pleased to see they are taking consumers seriously and realising that service speaks louder than anything so an apology went a long way for me. Just knowing they recognised that wasn't ideal without brushing me off plus trying twice to get in touch.

Pro's:

*Love the strong, sturdy frame now that one has turned into a bit of a daredevil.

*strong sturdy frame also means it's easy for me to drag around the lawn to care for the grass without poles coming loose or wonky.

*tested the tent for a day. Shame i was too scared to leave it on longer than an hour! Kids did enjoy it though.

*pictures on the mat make for a multitude of games which we love. They haven't even looked at the suggested games but have just been making their own up.

*perfect sized zippered door. Looked at the other ones with no zip but stretchy entry and wondered how on earth you'd get an injured/upset child out, let alone a parent getting in there to help them. Very happy that I can get in to drag out an unwilling toddler, keep kids safe from falls and it is large enough for older children to navigate without ripping net open. Zips still going strong and secure too.

Con's:

*Pads retain water for days after rain so as per instructions, I'm manually lifting and draining them to extend the UV protection. Water tends to run off onto the mat when kids get on to play but I'd rather have thickness in the padding (previously we had a trampoline where the pad went thin almost immediately).

*clips seem to come loose keeping net to the poles. Not an issue given the top ones stay together and hasn't affected it, more an ocd mother issue i think

Beware the tent roof cover for the Vuly2 - it rips easily – We had the exact same experience as Shannon. Except our tent and cover for the Vuly2 came free with purchase in 2015. When it ripped in several places just six months later, we were told it wasn't covered by warranty because it was a gift with purchase. We weren't even offered 50% off our next one, in fact, Vuly hasn't returned my calls or emails. The customer service has been dire.

Very disappointed – I'm extremely disappointed with the tent. We bought this for my daughter and sons birthday 2 weeks ago and the tent tore in the rain. Why put a drain on the tent if it can't handle rain? Very misleading as I was under the assumption that it was for that purpose. After all, it has a drain. What an I going to tell my children now?

Vuly - Looks good; but doesn't last – "Vuly" must translate to "terrible quality". Our 12ft tramp has barely lasted 3 years... Thoight we werely buying a quality product considering the outrageous upfront cost outlayed. Ripped nets (obviously doesn't last in the sun); broken 'steel' poles; ripped stiching; faded and ripped padding... Almost every aspect of this product has FAILED. Avoid Vuly. Truly a ripoff

Terrible breaks every 5 minutes – We brought our vuly Thunder last Christmas and almost everyday a part breaks. With in less than a year almost every part has been replaced and we are not able to receive a refund or free part replacement. The trampoline is really bad quality and not made for active Australian families. Don't waste your money on these trampolines.

great trampoline but extreamly disappointed with tent! – Very disappointed with the quality of the tent. Had it on for three days rained on fourth day (dot heavy) and ripped where the poles are and all down seems, we made sure the drain hose was draining water and were very careful with it but didn't even last the week. For the price you think it would have been made with stronger material at poles and seems, also make it so its not so tight around the poles.

Great trampoline – Hi, We have ever the last 15 years owned 5 trampolines - the Vuly is the best yet. Ours is jumped on for about an hour daily by a teenager with sensory processing issues, and it has lasted much longer than the last 2. The customer service is excellent - sending replacement springs quickly. We have owned ours for over 2.5 year now and hope it will be the last we need to buy.  Show reply

Don't bother with the Tent, didn't last through 20mm of rain – Got the 12 foot trampoline - it's great! but the downside of the net is that you can't easily sweep off leaves, bird poo etc, so we put the tent on to keep it clean - what a wast of time! The tent had been on for less than a month, and in our first rain event (20mm), water pooled in one of the segments, tearing the tent and bending the support… Read more

pole. It certainly didn't cascade off like in all of the marketing pictures.

So save your money and don't bother with the tent, you'd do better with a $10 tarpaulin. The tent is also not covered by the warranty - even when it's brand new and clearly a poor quality product.

Nets only last a year and are now double the price to replace !!!!!!!!! – Bought a replacement net in august last year for my 2nd hand trampoline, it is now falling apart and ripping 14 months later, conveniently out of warranty. But the worst part is replacement nets are now double the price $178 on a product that only just lasts a year !!! so even if you buy new thats still $90 a year to maintain it, not to mention other parts $$

Shade cover design flaw – I agree with [name removed], I to live in QLD & find the shade cover useful however it can't withstand rain. As [name removed] commented, the water pools in the middle so if you don't get to the shade cover quick enough to try and drain, the seams start to tear apart. I've had mine approx. 6 months, & the seams on the cover have torn. Unless you… Read more

can see into the future, the cover has to be taken off each time rain is coming - not very useful! I do love the tramp & love the fact my son can jump away & not have to worry about jumping off the edge!

Good product with one major defect – We bought a Vuly Classic 12 foot trampoline almost a year ago and the kids love it. I was able to assemble it on my own (after a couple of false starts and then a very helpful call to the customer service centre). My only gripe, and reason I have not given the product 5 stars, is the safety pad. It has small areas in which rain water collects… Read more

(at seams in particular) and this has resulted in noticeable staining. Vuly advertises that the product is weather proof but that is sadly not the case.

It is a shame because in all other regards this is a fantastic product I would not hesitate to recommend.