W.Lane

1 star because there's no option to give 0 stars. No way I would ever buy anything technical from them. I bought a vacuum robot that worked for 5 months and then there was no way to return it or repair it under the warranty that was advertise as 1… Read more

year. they sent me a spare battery, it's a laughing if it wasn't lost money. time and nerves. The worse service I have ever received.

Unavailable items being advertised as in stock – A few days after purchase I got a message that both items I had bought online were 'Out of Stock' at their supplier with no likelihood of being in stock soon. So I would be refunded. Looked at the ad again today, still showing as in stock, available to purchase. What a waste of time! Show details

No stores in Queensland to return items – Ordered online after reading you could return online items to store only to find there is no stores in Queensland anymore. Some of the clothes I ordered I was happy with but 3 items don’t fit properly, now I am left with clothes that are tight on my arms and loose on my body (weird fit) I have emailed only to get a generic response 3 times… Read more

(chatbot) response below:

Thank you for contacting us.

We are sorry that you are having problem with the items you've purchased. We understand that sometimes your preferences change or perhaps your item is not quite the right fit, but don't worry, we are always here to assist.

Kindly check our website to see any nearest W.Lane store in your area. Please click the link to check our store locator: https://www.wlane.com.au/store-locator/.

We truly apologise for any inconvenience this may have caused you.

If you have any further queries, please don't hesitate to contact us.

Unfortunately my item was too big – I ordered a skirt size 10, very good quality. Unfortunately it was much to big. It has been returned, I can expect a refunds in coming days. Show details

can't resist – I have bought so many clothes from W Lane and NoniB online. My wardrobe isn't very big so I have several on one hanger but ant resist the specials and the amazing clothes. I can always manage to find something and people always comment on my specials when I wear them.Now and then if it doesn't fit well I have a niece I give them too if it is a bit tight and a friend who is taller than me if it is a little big but that doesn't happen often. Show details

Lovely product and service – Good service considering it was over the Christmas/ New year period. It came in two separate parcels. They kept me informed of the progress. Sheets are lovely and soft, and the quilt arrives tomorrow. Easy to contact if I had any questions. I would recommend W Lane online services .

What happened? – I used to save my money to buy W Lane quality, beautiful items. The quality has dropped, materials get balling. Clothing doesn't hold it's shape. Nothing looks dressy anymore. Colours dulled down. Everything's wrinkled. Materials cheap, doesnt hold well Unmarked boxes in the shop. Nothing to be proud of. Target's standards are higher than W Lane. Show details

W Lane Currambine- do not shop there! – W Lane Currambine, WA. The worst customer service. The manager Mandy is extremely rude, unhelpful and should NOT be in the service retail industry. I required a manager’s decision regarding an issue, and Mandy was not in the store and it took over a hour to get hold of her on the phone, very unavailable. I was told to come back on a day when Mandy… Read more

was in the shop as unfortunately the employee working there has no authority to make any decisions without Mandy, in fact she seemed terrified to even try and contact Mandy on the phone! So what is a customer to do? Long story short we managed to get hold of Mandy on the phone and she was so dismissive and rude, and found every opportunity to try and prove me wrong. I explained to her I’m a regular client and I would appreciate some positive and respectful customer service, and all I got back was a total unappreciated, abrupt and rude attitude. I am disgusted and will be taking this to the head office. Do not go into that store.

Do Not Buy - Waste of Money – I purchased 5 items from W Lane, including 3 dresses in size 12, which are miles too big ( looks almost like size 16 !) Cheap fabrics, one looks white in the photo and is actually beige. They look so good in the photos but not in reality. Have sent email requesting help with return but no response yet, not even sure if their Contact website is working. So disappointing as I used to buy their clothed when they had shops you could buy from. Show details

constant spam – Getting constant email spam from this company, at least 3 emails every single day. Never gave them my email address. Unsubscribe does nothing. Would not recommend.

Cheap and nasty! no quality – I bought 6 items . It looks so good on the website but in reality very cheap, loose threads. Very disappointing. To exchange must pay for postage return . To exchange at the store its 36km drive . Wont buy it again and don't recommend . Don't waste your money Show details

Didn’t fit! Trying to get a bigger size is a nightmare – Ordered XS as I always have done online for years from WLane. Rang customer service 4 times! Love the dresses -all I want is a bigger size! Every phone number I have been given doesn’t answer. So disappointed- I have previously bought so many things online from them as I have anxiety and can’t go to shopping centres. Don’t want a refund-… Read more

just a bigger size. Shouldn’t be this hard. Just going around in circles. I’m waiting for another order and it will probably be my last. So upset

Disappointed with products – On 24th November 2022, I purchased W.Lane Comfort Full Length Pants 1 x NAVY 14. This is my usual sizing in pants, sometimes a 12. These pants were so big, baggy and daggy, I had to return them. I also purchased Rivers Short Sleeve Linen Blend Midi Dress 1 x Blue Stripe 12. This dress was very big and looked awful, not at all flattering so I had… Read more

to return the dress also. I received my items on 4th December 2022, so I returned the 2 items the next day, 5th December 2022 back to W. Lane. I finally received my refund on 16th January 2023 after contacting W.Lane chasing up my refund. I also purchased another dress on w.Lane website, evidently through a third party of W.Lane, (Pretty Girl Fashion). I have never received that item so I contacted Paypal to intervene as I was not getting any satisfaction via W.Lane as to why I had not received the item. I was informed by Paypal that I had to get a Government Statutory Declaration Form signed by a JP to prove to the seller that I did not receive the dress. I finally won the case and was refunded my money on 21st February 2023 through Paypal. So buyers, beware. I will never buy from this seller again as I spent a lot of my own time trying to get my money refunded for returned items and a non delivery item. Easier & safer to walk into a shop, try on, pay and walk out.

EPIC FAIL - product and customer service – Item sent to me was not aligned to the product description (95 cm waist in sizing chart - item received has a 37cm waist). phone line for xtended periods and no resolution, unhelpful email responses citing my issue was a 'change of mind' so no return/refund. Ignored my repeated questions of why no one can leave product reviews and why the link to the 'terms and conditions' was broken.

Not quite the same – I like many of my friends are disappointed that so many of your stores in Adelaide have closed. I feel that your sizing has changed a little. Without in store shopping, I am more reluctant to purchase items without being able to try them on and see the quality of the items. I have been a longtime supporter and purchaser of W Lane merchandise and now feel a little out of touch without the staff and instore experience.

Great to deal with you – Great products, great service. Very quick delivery. When I have had any problems they have been attended to very quickly without any questions.

Amazing sale prices for full priced items – I bought numerous items for $8, $10 or $12 and was extremely impressed with the quality of the garments. These sales pop up in my emails and I have had a lot of fun ordering clothes. The delivery is also spot on and very timely - customer service also very prompt and helpful - no problems whatsoever fo me. Show details

good service – initially staff was mentioning that order is on its way. when i asked when is it sent as i did not receive any confirmation or parcel details, i kept asking for the date and further details. then call centre person mentioned that the item is out of stock that she can refund it. mentioned that undelivered goods are refunded promptly. i am still waiting for the money to appear in my bank. Show details

Scam ads – I see them as scammers because they keep sending sms ads to my phone interrupting me at work, I get into trouble and can't unsubscribe from them by texting STOP no... I have to visit a link no way am I clicking on that very sus link I don't even know these guys and clicking on links is how hackers get your info they can even connect to your device NUP not doing that. Also can't block it either.

No shops on Gold Coast. Why ? WLane closed shops at Robina and Pacific Fair on the Gold Coast. Huh? Very very bad PR – There are no stores to navigate. Used to love my local.

Order number 12071455: My Geneie X% H20 Pro Stick Vacuum with Mop – I sincerely thank the wlane customer service for their diligent follow up to resolve the issues and ensure the warranty of the product sold is honoured. Show details

Wrong size delivered – Disappointed that the item was the wrong size as ordered, but, the issue was resolved without any fuss or bother, nor a drawn out process. Thank you. Show details

Some great clothes at good prices – I buy most of my wardrobe from W. Lane online. I have never had a problem with sizing and the clothes are always as good as they appear or sometimes better and the prices are great. I have been especially pleased with a recent jumper. The only problem I have ever had is having an item missing which has happened when I have bought 5 garments for $50, however I have always got a refund.

Refund – I was pleased with the way W.Lane customer care handled my refund. They were helpful and quick in responding to my enquiry. I got my refund on some of the missing items from the parcel on the same day of the enquiry Show details