WA Housing Centre
Verified369 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
So Happy: We Have Moved Into Our New Home – We signed the contract to build while COVID was raging: we are so grateful there was minimal delay. We are happy with our new home and issues pre- and during construction were dealt with to our satisfaction. We have just submitted post construction maintenance claim and expect it will be similarly resolved. We were particularly impressed with… Read more
pre-start session where loose ends were put to rest promptly. There were a few variations; they were explained as necessary; and we took them in our strides, We had to fork out extra $$ but they were to do with council regulation and site issues e.g. to rectify site due to swimming pool having been filled in!! Still Happy
Stay away from BGC! – I started enquiries with WA Housing Centre (BGC) in July 2019, had selected a titled block and paid my deposits by November 2019, and did my pre-start in March 2020. The slab went down that July and lockup was October. My last meeting with my Supervisor was in December who told me at that point that handover should be mid January. The fact that… Read more
we're now near the end of April seems pretty piss poor, especially so because they never seem to be able to tell me what the delay is. I found out through a security company's Facebook post that my hot water system was stolen and this was confirmed by my construction consultant a week after my email questioning it. My consultant has changed 3 times since building started 10 months ago and the only time I've heard from them was when they introduced themselves or I emailed them first. Always "I've emailed so and so, and I'll get back to you", and then they obviously never do. My issue now though, is things like, paved walkway into the portico is too narrow to actually walk through so any visitors will have to go through the garden bed, I had to ask to have fencing included in the contract but they haven't put in a side gate. These seem pretty poor to me and show a complete lack of forethought or care given.
Good quality builder - very happy customer – My build was managed very well, I was always kept informed of regular updates via the portal and emails/phone calls, the build took 15 months from securing my block to lock up stage. The workmanship and build quality of my home was outstanding. The longest part of the whole build was the brickwork due to only having one bricky on the entire job!… Read more
He did an excellent job and I’m kind of glad there was only one person on the job. A special mention to my broker, Simon from The Loan Company for getting me the best deal for finance; Zandalee and Bethany, Contracts Administrators who were extremely patient and answered my many questions and Peter, Sales Consultant who at the very start of my journey made sure I was happy with my house plan.
WAHC handled any issues I had with quick response time and were rectified in a timely manner.
The final cost was comparable to my expected cost. My house/land cost me a total of $332,000 including upgrades. Very happy indeed! Thank you WAHC (BGC) for building my forever home.
It took me 24 years to get here!! Dreams can come true, even in your 50’s!
Reviews with attachments
Smooth build and now 2 months Living in my new Home and loving it !!! – Well my build was surprisingly fairly smooth and hassle free. From day one meeting with [name removed] it all went well, he explained it all in detail and made sure I knew that before I signed up that the block I chose wasn't due to be titled for another 6 months. [name removed] at the Loan Co did an excellent job with my finance needs and… Read more
couldn't be happier with the chosen bank, it was all explained and no hidden surprises. Slight delay I had with getting the prestart done but that was partly due to me working away but The girls were very accommodating working around my busy schedule. Prestart went generally ok, but felt a little lost as I was just given a folder with a list of places to visit and not much guidance but I got through it in the End. [name removed] at Intelligent homes did a superb job helping me set the home up and get it prewired for my security system and home theatre. My home theatre contractor even commented that the install and prewire was faultless which made his job a breeze. The build itself took roughly 6-7 months and went together quite quick. [name removed] did a great job supervising the build with [name removed] taking over at the end to get it over the finish line. At PCI inspection only minor faults were found which was quickly remedied and ready to go at handover. 3 months in my home now and so far have only had 1 minor issue with a water leak that was fixed the same day once [name removed] was contacted. I have heard stories of people struggling to get in contact with their administrator and builders but I didnt encounter any issues, If my call was unanswered and I left a message it was always returned promptly. Overall quite pleased with the build and the quality so far seems quite good. Definitely recommend WA housing.
June 11th 2019 Update: Terrible After Sales Warranty !!!
Well 2 years since I have moved in and so far theres only been really minor issues which has been promptly repaired once the issue was raised. However, today I have noticed a big wet patch on the ceiling eaves at the front entry of my home. I have discovered that the roof in one section has been completed terribly with there being a big gap on the sheet metal in one section which is causing water to run under into the ceiling, also on one corner the sheet hasn't been trimmed back so when it rains water actually is directed straight onto one of the overflow slots so water is now running out the gutter and not down the drain as intended. I contacted the after sales team and was told my house was too old and to contact my insurance company. So 2 years in and they just wiping their hands clean and saying its not their problem after it is clearly an issue with the way the roofing was installed. To others be really careful with these guys as they quick to shift the responsibility on to someone else when things aren't working out. Will never consider building with these guys again.
Good quality build and service – House build quality and very efficient, cost exactly the same as quoted. Very happy with result. We have been contact regularly and keep fresh updated. Photo uploaded to portals, follow up call. From beginning to the end, they provide above expectations service. We love this house and land package. Will definitely refer to friend. Show details · 1
Love the journey for our new house with WA housing and BGC builders – House was completed on time and all work done as promised . Project for this house was handled in a very positive way and at every step we got notification . We are satisfied with the work . Just waiting for front landscaping rest all done . Kudos to the team. It was within our budget Show details · 1
Our Dream Come True – Thornton Home Design: Excellently managed and organized. Really good workmanship and produced quicker than anticipated. We found that the portal needs updating (standard range versus priced range. Final costing was a little more due to some land amendments it was handled fairly and efficiently by the company. Overall process was quick and under… Read more · 1
the 12 month time line given at the beginning of the process. Our Dream of owning our own home has come true Thanks to BGC and WA Housing Building Permit Number: [Number Removed]
In-depth reviews
Do not build with these guys - update after 2 years in the house – ***UPDATE - 2 years later*** Do not waste your time and money and do not build with this company!!! Whilst we were very excited and gave a very positive review after the house was built, over the last 2 years there have been numerous issues arise which are the result of poor workmanship and negligent build supervising to sign off on work which… Read more
isn't complete or up to standard. The constant small "surprises" have become more annoying and the WA housing centre have become more and more difficult to deal with essentially absolving themselves of any responsibility of these errors due to the passing of time. From small errors such as not completing the dishwasher connection properly in the kitchen, which we are still trying to resolve now but in the interim is filling the house with foul smelling waste water that our newborn baby does not like, to big errors like not sealing the roof (needed several visits by different contractors over many months before one was skilled enough to fixed it correctly) which resulted in a large section of ceiling become covered in water and mould that needed replacing.
Probably the biggest issue, which we didn't even bother bringing up in the end since it's too late and nothing could be done, is that we built on a small block which allowed us to build wall to wall - so essentially each side of our house could and should be on the boundary and it was zoned accordingly. But for some unknown reason, they put a setback on either side so each side is 15cm in off the boundary (so we lost 30cm of room inside the actual house). I should have picked this up on the plans but nothing was ever said and I just assumed the build would be wall to wall as per the zoning. It was only picked up when we had the fence installed and he asked where we wanted the fence to actually be! So now we have this lost space on either side of our land which will essentially be used by the neighbours since there's no point in running a fence all the way down both sides when you couldn't possibly use the space on our side for anything. The whole thing is just so very frustrating because it's stuck like that forever now, and we've lost a small space of our already small land.
This was our first build so they clearly know how to get these houses built so they look good to the unassuming new home owner, but they cut corners because they clearly think they can get away with it - and a majority of the time they probably do. Going through the WA housing centre to build our first house is now a gift that keeps on giving (hopefully you notice my sarcasm there) and it doesn't appear as though it will stop anytime in the near future, so do yourselves a big favour and save yourself a lot of time and heartache and DO NOT build your home with this mob.
Fantastic! Now have my dream home! – I built my first home in 2018 which was an absolute dream to do. From location, design and finance it was all very smooth running and the best part of building is being able to create exactly what you want. The exciting part, for me, was picking all your finishings such as extra lighting, tiling, flooring etc as this is a completely unique part of… Read more · 1
your build that can make such a huge difference to the overall finish and of course what makes it YOURS.
The construction part was very quick - 7 months from slab being laid to getting the keys in my hand. Along this way I had regular meetings with site supervisor to ensure all was going to plan. Office staff as well and construction workers were all very helpful and explained things along the way. This was fantastic as can be quite a stressful part of the journey wondering if everything is going to plan - regular updates from the team really puts your mind at ease that you are in safe hands.
I have now been in my new house for a year and it definitely feels like home! I have come across a couple of issues in recent weeks and contacted sales department waiting on a reply. This includes cracking to rendering externally at front of the house and that when it rains my garage floods - I have lost some belongings I was storing in there due to water damage so hoping these issues can be rectified before the winter comes! These are the only negatives I can say about the build as otherwise all welt to plan and so much more!
I would highly recommend if you are thinking of building, I am very grateful for my whole experience :)
Donna
Amazing new house despite a few minor bumps in the road – Pre-construction: I was first contacted by WA Housing Centre in January of 2019. We started the process of looking at house designs and areas where would like to build. Our agents, Todd and Andrew, were awesome in providing us with key information about financing and possible locations for us to build. They were able to secure us a piece of land… Read more · 1
for a great price that was perfect for us. We carefully went through the design and they provided helpful hints on how to optimise the design. Despite my million questions we made it through.
Securing finance: The highlight of the experience for me was the partnership BGC have with Rebecca and The Loan Co. Rebecca was super helpful in explaining how a house loan works and she worked tirelessly to answer the many questions we had. She was able to put our worries at ease by providing us with a loan that suited our needs. Fantastic!
Prestart: This was probably the most difficult part of the process. BGC have an awesome online portal that allows you to really take your time and look through everything. It renders a 3D model of your house which is also really cool. Going into Prestart I was unaware how much we would spend. We had put an allowance on our loan but I would suggest that anyone building put a min of 10k - 20k down for Prestart. It ensure that you are able to make those changes your really need to make it your own. Our biggest disappointment was that after we went for our Prestart, BGC lost all the information we gave at Prestart. This meant that we had to complete some selections over the phone. Some of the selections didn’t end up being what we wanted but it was close enough.
Construction: Ray, our construction supervisor, was awesome. He kept us up to date about any and all changes that were occurring. We did have a few hiccups with variations that we made not being passed onto the construction crew. It is really important that you constantly check up on the house during this time as catching problems early means that you get into your house faster. We also had an issue with our tiles having horrible markings on them which we could not fix (this was more an issue from the tile supplier). However, Ray made it possible for us to move into our new home by Christmas which was awesome.
Highlight: The friendly team at WA Housing Centre made building our first home a joy. They were attentive to our needs and ensured that we got what we wanted. We have received a quality built house with excellent appliances that will last us for decades to come.
Improvements: Communication between the office staff and construction crew needs to be improved to ensure all variations are submitted and given to the supervisor.
What I wish I knew: Make sure you put a large enough allowance for Prestart as it allows you to really customise your house the way you want it.
Thanks WA Housing Centre!
Positive reviews
Fabulous house – Everything was built perfectly and the whole construction process was completed in a timely manner. We could not ask for more. Such a great experience, we are very happy. We have been in the house for seven months and any issues found were dealt with really quickly and professionally. Thank you Show details
Absolutely wrapped – Overall I am extremely satisfied with my new home and the process from start to finish. Like all things no process is perfect but I can not say a bad word about the trade men and women and the quality of their work. The overall finish is fantastic. The only recommendation I would suggest is a bit more transparency about finish dates and handover. Show details · 1
Exciting Times – WA housing were nothing but the best. They worked so hard to help me get my first house as a young lady. I was very happy with Pre and post construction. My house looked absolutely stunning in the end. My final cost was exactly the same as my estimated cost I had no suprises. Thank you to my sales consultant Daniel and the rest of the team who… Read more · 1
made it all possible. Goran, Sean, Brooke,Nina,Ben, Bethany and Debbie. I appreciate all your hard work. The quality was beyond my expectations. WA housing was there to answer all my questions and guide me through the process. Job well done team. I would 100% recommend you to anyone wishing to build. The best part of it all was getting land exactly where I wanted to live.
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Negative reviews
Mediocre – I built a house with WA Housing in 2016. Overall not bad, however the grout on floor tiling throughout the house and particularly the bathrooms is shocking. I had to pay for grout to be redone in both bathrooms. I also paid $6000 for interior paint in my package and believe that the paint was watered down, incl ceiling, so you are no better off!… Read more
It's obvious where you wipe the walls because the paint comes off. I would recommend getting a painter yourself and paying a little extra and also upgrading grout quality if choosing this company to build with. Apart from these 2 things, everything else went reasonably smoothly.
Worst company to build with, wouldn’t recommend to anyone – They will say anything to get you to sign your contract and then leave you without any help. The communication at all levels is terrible, before, during and after the build. The only good communication was with the Prestart girls. Since moving into my house 3 weeks ago, I have had parts fall off within the house, emergency plumbing issues that… Read more
were not rectified, emergency plumbers apparently don’t help on weekends. Plumbing issues were from before hand over that I was told were gonna be rectified, thought they were but was done wrong.
The emergency plumbing works on the day for this review, contact number found on the BGC site, Plumbtechnics were no help at all, the “plumber” I spoke to on the phone literally told me he was a helpline plumber and couldn’t help with emergency jobs.
Would NEVER recommend this company to anyone.
Slow Slow Slow – I have built twice now. I built a two storey home with In-Vogue (Great) in a faster time than these people!!!!! In the process of building with WAHC. Thought they were great at the start an that is where it finished. Bought the land over 15 months ago. Building license was issued in January and we are closing in on Oct and the roof is not even on.… Read more
If you say the tradies will be there in 2 days. Then make sure they are. All I hear is excuses, excuses, excuses. I have watched three houses next to me start and finish in the same time. Never again, WAHC. Pick up your game WAHC. Will not recommend you to anyone!! The Construction manager said it would be finished by Dec. That is 11 months for a 3x2 home!!. Now the Building Sup says Nah try Jan (that will be 12months) What a joke!!
Recent reviews
Overall we are very happy with everything – We are very happy with WA Housing Centre and the final result. The sales process was very clarifying and detailed. Our sales consultant did go the extra line to help us. The quality of the building itself is very satisfying and did surprise us positively in many ways. We only felt that the pre-start let us a bit down. Being first home buyers and… Read more · 1
coming from overseas put us on a position where everything in the process was unknown and totally new. Lots of important information were lost and we ended up having some unpleasant surprises after signing the contract. We still would recommend WA Housing centre, but the pre-start process definitely needs to be reviewed, since this is one of the most important steps on building a house.
Excellent build process but vague sales staff – Building with WA Housing Centre has been an overall pleasant experience with staff that were quick to respond and answered all my questions throughout the build process. They helped find an area to build in that was suitable for me, help with the loan application process, and made it easy to figure out what selections I wanted and what could fit… Read more · 1
in my budget. There were some issues that were picked up during the PCI, but these were minor and fixed quickly. The one part of the process that has left a somewhat sour note is the sales process. During my initial sales meetings the consultants were somewhat vague on what was and wasn't standard, and as a result, left me with some disappointment during prestart. Overall I am very happy with the house and the inclusions that were given.
AMAZING EXPERIENCE!!!! – We were extremely happy with the whole experience!! Simon Botha who was our Sales Consultant of choice made the whole decision very easy for us when he told us all about the positives and advantages of building, he helped us stay in our budget and also recommended us to an excellent broker. We jumped straight into it and was living in our… Read more · 1
beautiful new home just 7 months later!! We loved the whole entire process, from going to meetings and choosing our colours and finishings to meeting our site supervisor Kendall Richardson to do walk throughs and discuss different things. We dealt with Nicole Moutrie as our Construction Consoltant who was nothing but amazing at always keeping us informed and happy the whole way through, she emailed us continuous updates on every big and small stage and was always just a quick phone call away whenever we had any questions. We have recommended WA Housing to everyone we know.
Great first experience with building – Found the process simple, pleasant and stress free. Every person I interacted with was friendly, sincere, professional and had excellent customer service. I had a wonderful experience with WA Housing Centre from the initial meeting with Daniel (Sales Consultant), through to the admin/contracts process with Ben and Nina (Contracts and Sales Admins)… Read more · 1
through to finance with Simon (Mortgage Broker at the Loan Company) to pre-start with Kate, Accounts with Lorella and lastly construction with Deborah (Construction Consultant) and Sean (Site Supervisor). The workmanship and build quality was excellent. Every call and email was addressed perfectly and promptly. A big thankyou to Deborah and Sean you’re both superstars! The portal and updates provided were great because I was very time poor throughout the whole process and couldn’t attend site to often and did rely on the team to just go ahead and build a great quality house.
They are awesome!! – I built my first home in 2019 and have lived there 2 months now. All process was faster than what we expected and smooth. Only problems were some items what salesperson explained to us and reality was different, but the administration staffs were very helpful and sort them out very efficiently. Especially, the financing team was brilliant from… Read more · 1
start to the end. Thanks again for your efforts. During the construction periods, the site supervisor was very professional and sort out every thing we pointed out in timely manner.
Final cost was pretty much same as we have been quoted and they explained everything what would cost more and less.
Thanks again guys and hope your best in the future !!
I already recommended my friends about WA housing centre.
Fantastic! So pleased with end result – I was nervous about doing this for the first time on my own and as a single parent. I was so pleased with all the help I got though. There was someone helping me through every stage and they were always happy to answer my many questions. Workmanship was excellent. The supervisor kept me informed at all stages and the very few thing I was unsure… Read more · 1
of were addressed immediately. The final cost of the build actually came in under my budget. Only by a couple of thousand but I was pretty pleased about it. I have and will recommend WA Housing to anyone ready to build.
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Smooth throughout the whole process – Since the beginning of the process, the staff was super friendly and helpful despite my partner and I being very confused about the whole thing and asking millions of questions. We were amazed by how quick our house was built. Apart from very few issues with the house which they fixed as soon as we told them about it, the house was very well built. Show details · 1
Great start for a first home – The build of my home was amazingly quick and professionally done on time. One issue with workmanship was some damaged storm water pipe work , when the bricks were delivered the pipe was squashed down and cracked, they repaired it ASAP. Cost was bang on! and the sales staff are great and helpful through the process Show details · 1
Perfect!!!! – Just got my keys 2 days ago and tbh everything is just perfect. The whole process was very smooth with no stress or anything to worry about. Special thanks to my sale consultant, Luke Bebich for his help. He showed me the land, got me the best offer possible and showed me a display house with the same design as mine Since I wasnt quite sure of… Read more · 1
the design. Everything after that was perfect and simple, and now I Will be celebrating xmas in my new house:))
Very responsive! – The build was not 100% issues-free but WA Housing was really quick to respond and act on resolving any issues. The issues we found during PCI was fixed before handover. Then, when we had a problem with a leaky roof, the next day after I emailed them, someone came to fix it. Among the sales agents we met, Todd Nener was the most helpful one… Read more · 1
hence, why we went with WA Housing. Not pushy and very proactive. Admin staff were also extremely helpful especially, Nina Lahood.
Mathew, our site supervisor, was incredible, knowledgeable and very thorough. He was transparent and notified us of some faulty things he found during PCI and assured that they will be fixed. He even gave as tips along the way.
Overall, our experience with WA Housing, as a first home buyer, was excellent.
Excellent end to end service – From the initial meeting, through to the final inspection, everything was seamless and thorough. All my questions were answered promptly and clearly. The portal was a great planning tool, and the fact all my documentation is held for 6 years is a great bonus. Incentives were paid out in full on time, and the completion process was quick and easy.… Read more · 1
Would highly recommend WA Housing to anybody considering build a new home, and i'd like to make special mention to Simon Smith at The Loan Company, his patience and knowledge was invaluable throughout the whole process.
I couldn't have done it without them! – As a young, single woman, I had multiple companies tell me that I wouldn't be able to afford to build a home by myself, I would need a friend, partner or family member to assist. When I went for my first meeting with Kyro at WA housing centre, he was positively sure I was financially stable enough to do it. They ran through every little thing… Read more · 1
with me, and prestart was so easy and comfortable. Building was a lot cheaper than I was told from other places, and TODAY, I have my keys and am moving in . The whole process has been smooth sailing and I am so unbelievably satisfied and proud to be able to say I've done this. PLUS, my house looks incredible.
All in all, very happy with the quality of my beautiful new home – The build of my home was managed professionally, the time to build was around 5 months. One issue with workmanship was some damaged toilet pipe work in the slab, when the bricks were delivered the pipe was squashed down and cracked, they told me it had been repaired but no photos were sent so i still have no proof this was done. Cost was bang on, i have exactly the home i wanted ready before christmas, perfect ! Show details · 1
Job well done – We found the process very simple and felt well supported throughout, from finding the block, organising the finance, finding the right design. The access to the building portal was great, keeping us up to date with progress through the process, and kept all the documentation easily accessible in one place. Any time we had any queries or issues WA Housing Centre were quick to respond. Very happy with the service we received. Show details · 1
Make sure you get what you were promised – To start off with when i originally was taken to a display home by the guy who signed me up to the wa housing package, i was impressed as he stated this is basically what your layout will look like? Upon completion it doesnt really look anything like it at all, obviously the display home was bigger than my house but still the kitchen and… Read more
especially the ensuite in the main bedroom looks nothing like what i saw and obviously that is the look i had imprinted in my mind, so disappointed to say the least, not to mention there is no cupboard space as he stated there would be plenty. And was also promised a smeg upgrade oven and gas cook top and never recieved it because it was not in writing, so that I feel put a nail in the coffin to begin with.Not really impressed with the whole house and land package at all. The workmanship is also to be questioned, the painting is not great and even after stating it wasnt it still hasnt been fixed properly. The landscaping package is also another questionable problem as we were told we would have grass and retic and upon meeting with the landscaper i was told its mulch just mulch and half a dozen plants, no retic? Well you can imagine how diappointed I am with that. After final inspection I was told someone would come in to clean, well no one did, everything had dust everywhere, doors floors, sinks and kitchen bench. For the amount of money I am paying I really expected more, so I cant really say im happy with the whole thing, its been a hassle from start to finish from dealing with all the people involved to moving in to a filthy house. You are basically told and promised these things but basically at the end of the day you get the very basics unless your finance covers it or your willing to pay.
Hi Luke, Thank you for your review. We're… Read more
Happy with the final result – The build was well managed. Seems like it is a really good quality build. Generally, happy with the processes pre, during and post construction apart from a few issues such as pre-construction being advised that the block came with $3000 prepaid visa card which never materialised. Also, just a few touch ups were needed at PCI and were resolved.… Read more · 1
Few hiccups at handover, but also resolved. Fence left with a lot of mud patches. Little things but overall, we are happy with our home.
Our dream home is now a reality – I initially had fears going in to this build as I had built 20 years ago and it was a terrible experience. From the first consultation down to PCI we had nothing short of an amazing journey. Communication throughout each stage was flawless and we loved being able to look at progress via the customer portal. Now that our home is built we cant be happier with the workmanship. Thank you for our forever home. Show details · 1
The house is bloody awesome everything is amazing – Everything was perfect nothing wrong with anything. The driveway is what we wanted and the flooring inside are amazing and the bathrooms both of them are just awesome. We all love it. Its just what we wanted. Thanks so much for the wonderful experience building our lovely new house its amazing Show details · 2
Very happy – Great workman ship. Very happy with end product. Just a couple of minor miscommuication error during sign up. WA housing centre managed to give us a beautiful first home on a small budget. We were very happy with the end product. we did not have to correct anything on PCI. Thanks WA Housing Centre. Show details · 1
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Hi Garreth, Thank you for taking the time to… Read more