Prices High, Quality Poor, Staff Unhappy
People need to consider the type of Family Business they are supporting. The atmosphere upon entering is thick, heavy & tense. The staff appear under pressure and nervous. The stock is typical & boring. Nothing impressive enough to justify their prices. My Repair became a fiasco. Item came back worse than before it went in not once but twice. Amazingly the cost increased above & beyond quote. There are many better Jewelry Stores to go to. Integrity does not exist within the Wallace Bishop Company.
Hi I would like to give a big ' thank you' to staff at Australia Fair Store for their wonderful service recently with a small problem I had. Their pleasant manner and service was excellent could not be more helpful Would always shop there Wilma
Poor customer service
After purchasing a watch from the store it took them almost 3 months to supply a link which they promised at the time of purchase would not take long. The manager and sales assistant just keep making poor excuses as to why it was taking so long and I had to frequently chase them to get updates. I would never deal with this shop again.
Worst customer experience
Have had my engagment ring for 6months and it's been sent away 4 times. Everytime it was sent away it came back in a worse condition then when it left. Questioned getting a replacement after the second send away. Store told me it had nothing to do with them and had to deal with head office. Store also tried to imply the ring was fine and it was just me with an issue. Store staff were rude and very unhelpful. Asked if they had contact details for head office and they told me to look it up online. Contacted head office directly and requested I de...al with them directly rather than the store. They ignored my requests. Continued to be misled by the store and spoken to in a rude manner. Contacted head office again and was told I'd get a call back. No call back given. Contacted 3 times in one day with no call back and eventually requested a refund. Was told it would take 3 days for approval of refund. Called 3 days later and was told it was complicated. Called again that same day to enquire and told the person I needed to deal with won't be back for several days. Called the store to see if they were aware of anything. Staff member told me in a rude manner it had nothing to do with them and I would just have to wait and see. I Wouldn't recommend buying anything from Wallace Bishop at all. I've been given the run around for 2 weeks and still no confirmation about a refund. The store is extremely rude with there responses and head office aren't much better. I wouldnt recommend Wallace Bishop to anyone. I'm getting married in 12 weeks with no rings and can't purchase new rings until I know if the store is going to give our money back. 25 weeks pregnant and A new ring could take 6 weeks and that doesn't leave me much time. A lot of unnecessary stress being caused.
Great customer service
we went to the Queen Street Mall store today and had fantastic service and help from Olivia. Olivia went out of her way to help us.
We have been to a number of stores with the same issue and received no help or assistance.
Many thanks for your kind assistance,
Nita and Richie
Very poor watch service.
Took my Tag Heuer watch in for battery and seals replacement and pressure test. They gave it back with the bracelet the wrong way around. The first time I submerged it less than a metre the inside fogged up. The watch is rated for diving. Previous services the buttons and crown are replaced but this time the buttons were not as they still had scratches. I called up and the response was that I must have had the crown unscrewed which it was not. The watch is now with Tag getting repaired at my cost.
We sent to fix my engagement ring. They told us it would take only 2 days, then told us that will take longer maybe 1 week. So we called them again after 1 week and again told us it will take 2 weeks and it's been almost 3 weeks and they still don't give me my ring. They are unpleasant, the manager is terrible, she attends the clients very badly. It is a store that I do not recommend. The worst in this city. It was in Carindale.
Shame I can’t give it 0 stars
Absolutely disgusting service from the manager. She thinks her poop doesn’t stink. No help from her at all.
My ring has had problems 4 times and it just keeps coming back with more and more issues. Would never buy from them ever again. This was at the NORTHLAKES store.
Excellent service and beautiful rings made for me thank u wallace bishop morayfield
Had two beautiful rings made for me at wallace bishop morayfield. They r better than i ever expected. Thank u everyone involved in helping me design and make my rings
Toowoomba grand central
Absolute amazing staff, always helpful and kind. The manager is flawless with impeccable taste and doesn't try to sell you anything.. she listens and shows you what she thinks.. only once has she not had what I was after and rang me three days later after extensive research found exactly what I wanted!! I've never seen such amazing service. Always a delight to go to this store.
Store Manager Excellence .
Incredibly satisfied with the service provided to me on numerous occasions. Staff and in particular the store manager made each experience easy and provided me with exceptional customer service. The pricing was on point and the items are are breath taking.
Unable to repair watch band purchased at same store
Purchased a Loyal ceramic watch at Wallace Bishop about 5 years ago for $600 makes down from $1000. Took it back to fix the band which had broken-had to pay a $30 fee just to get a quote only to find out 2 weeks later that they can’t fix it as it’s no longer current stock and they don’t have parts to fit . Store jeweller said he would try to fix it and 9 days later I returned to find out he had been too busy to look at it
Took my watch and left only to have a female staff member sarcastically call out have a nice day
Would Not Purchase From Shop Again.
Original engagement ring had broken 3 times in less than 6months, being sent away for a long period of time for repairs, which we were told was a 'manufacturer issue'.
We then were given in-store credit & went with a bridal set (totally different manufacturer) this also broke within a few months, even though the ring spent more time in a jewellery case then on her finger. First it broke as they were sizing it up, just clean snapped on the sizing rod & second time, we were shopping & as reaching in to grab a phone case at a kiosk, the ring snapp...
Poor quality and insincere staff
Jewellery has broken twice in a matter of weeks after only a couple of months of owning it. Couple of hundred dollars to fix each time as it's not covered under warranty as it is my "fault because they can see it has bent" - worn under normal circumstances. The stolen heirloom it replaced was worn for decades without issue. Staff have been insincere in most interactions.
Do not buy from them !
So disappointed, had a custom made ring adjusted by them , twice they ruined it as they couldn’t return it with all the stones in place. No apology, the diamonds were loose and one fell out - they refuse to fix this custom made ring and again no apology
Poor Jewellery Warranty
I lost an inset diamond from my wedding ring and gave it to Wallace Bishop (WB) just over two years ago to have the stone replaced. WB advised that the setting needed to be built up so that the replacement stone will not fall out again. I paid $230 for the build up work to be done and a blue topaz to be placed where the diamond used to be. The topaz has since fallen out and I took the ring back to WB for the stone to be replaced at their cost. I have been advised that the warranty on WB's work is only 12 months and that to replace the topaz, th...e setting needed to be built up and would cost a total of over $300. Note, I paid WB to build up the setting before replacing the stone in the first place, so I can only assume that this was not done or, the workmanship was poor. On my example, WB only guarantees that stones will stay in their jewellery for 12 months. I expect, and I am sure every other customer would expect, that jewellery particularly wedding bands, should last almost a lifetime. I intend pursuing the issue further with consumer affairs.
Terrible customer service.
I purchased gold diamond set bangle for my daughter 6-4-2019. The latch was faulty so returned to store for quick repair/replacement. No such thing as quick. After my constant phone calls, and chasing store to store, took until 9-5-2019 for replacement bangle to be supplied. The worst part is I asked for a response in a letter to Stuart Bishop, advising that I did not want to use social media. Obviously customers are not worthy of a response. Social media is now my only option
wedding ring repairs in grafton nsw
amazed and elated at the the repair done on my wedding ring first class job
the price , the service i could not fault anything. the staff member Lilly looked after me from beginning to the end , never had first class service like this in a very long time , thanks once again to all concerned with this major repair in Grafton yours David Barton
Terrible service on watch repair
A pin broke on my watch strap, and I took it to Wallace Bishop in the Queen St Mall, Brisbane CBD. They charged $85 just to look at it, and I was told it would take 10-14 days.
The next week I got an SMS to say the watch was ready. I went back to the shop, and it wasn't - it turned out to be a mistake. After 2 weeks more I'd heard nothing so I rang them again, and after a day found out that they couldn't repair the strap, and quoted $375 to replace it. I said no, so they promised to get the watch back to me in a few days.
I had a call from the...
Excellent customer service!!!
Charlestown NSW store.
I would like to thank the store manager "Kylie" for her wonderful service, and experience helping me purchase the watch I've always wanted. The "TAG Heuer Fomula 1". Kylie was very thorough and nothing was a problem for her. Its was refreshing to have received such good service.
Thanks again Kylie !!!
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Questions & Answers
I was gifted a ring for my birthday (which was purchased on the 22/2/2019), which unfortunately, was not my taste at all. I went back to the W/B store it was purchased from the following Monday (25/2/2019) and I asked if I could exchange it or get store credit. I was told that I was only allowed an exchange and that was fine. I picked out a ring that I liked which was reasonably cheaper than the one I had received and the sales person said they would order it in, in my size and contact me when it arrived. She also told me to hold onto the ring that I wish to exchange it for and the purchase receipt and she would do the paperwork when the new ring arrived. I looked on the returns policy for W/B before going into the store and it states that I had 7 days to do anything about it. My question is seeing as the sales person didn't write or scan anything down regarding the exchange details, will I still be able to exchange the ring I don't want for the ring I do? And what happens to the balance of the money that is left over from the old ring to the new?
Hi, I had a ring rebuilt through the Indooroopilly store, which is is much worse condition now than before the repair. I have been back and spoken to the shop several times, and their response has been unapologetic and they have offered to rebuild again if I pay them again to do this. I feel I have taken the complaint as far as I can win the store and need to escalate this within Wallace Bishop. Who can I contact to discuss this with them?
Hi my son had bought a bracelet type bangle for Xmas yesterday and I have got a similar type is it possible to get a full refund since I can’t keep it and couldn’t have taken it to the shop because it was closed on Xmas day so can I return it tomorrow?
Thanks in future I will try and make sure all my family members read and see the refund policy before shopping for gifts at Wallace Bishop .I really don’t know what to buy now because I bought the longines watch ,rado and tissot watch already . Thanks and will shop where we can get full refunds if we decide to change our mind.
Glenn S.Wallace Bishop
Please visit the store that you purchased the item from and our Associates will assist further, we do offer an exchange, gift card for unwanted gifts or in store credit. We do have signs in store stating our refund policy and is also on the back of the receipt. But have a chat to our team and I'm sure they will be more than happy to assist - Abbie
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