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Wallace Bishop
2.0 from 245 reviews

See the Best Jewellery Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(52)
(4)
(2)
(13)
(174)
  • Product Quality
    2.5 (28)
  • Return Claim MadeYes (12) · No (19)
  • Warranty Claim MadeYes (11) · No (20)
  • Customer Service
    2.6 (24)


Lesley T.

Lesley T.South East Queensland, QLD

Jellewry

published

Sales person, Lyndell, at Helensvale store was very patient and helpful. She worked within my budget and did whatever she could to meet my needs. Made my day. Customer service with a smile.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Emmat

EmmatRichmond-Tweed, NSW

Absolute crap

published

Their products are cheap mass produced crap
The staff are not reasonable when issues with the items occur and refuse to refund or exchange.
Staff have absolutely no knowledge of the products.
Staff force their 'care plans' down your throat that don't offer or provide you with anything of substance

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationLismore
See all answers
Sharon I.

Sharon I.Sydney Surrounds, NSW

2 day's out of warranty!!!!

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationWallace Bishop _ Tuggerah Westfields
See all answers
jdines50

jdines50

  • 4 reviews

Don't Bother !!

published

Tried to buy earrings online store...advertised all over the site including when you click to cart..use GIFTS to receive $20 off it does'nt work..I called them was told yes it was faulty ..gave a different code to try again..then you get to payment and it says payment denied fraudulent ..called them again said they were fixing it...Hmm no one called me back ..Tried several times to purchase..GAVE UP !! went to another jewellery store along with everyone else it seems..Bad Luck Wallace Bishop ..I shop I shop somewhere else !!
Better get your act together it's expensive advertising on TV could be a waste of money

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Audrey

AudreySouth East Queensland, QLD

Prices High, Quality Poor, Staff Unhappy

published

People need to consider the type of Family Business they are supporting. The atmosphere upon entering is thick, heavy & tense. The staff appear under pressure and nervous. The stock is typical & boring. Nothing impressive enough to justify their prices. My Repair became a fiasco. Item came back worse than before it went in not once but twice. Amazingly the cost increased above & beyond quote. There are many better Jewelry Stores to go to. Integrity does not exist within the Wallace Bishop Company.

Product Quality
Customer Service

Wilma H

Wilma HSouth East Queensland, QLD

  • 2 reviews

Wonderful Service

published

Hi I would like to give a big ' thank you' to staff at Australia Fair Store for their wonderful service recently with a small problem I had. Their pleasant manner and service was excellent could not be more helpful Would always shop there Wilma

Warranty Claim MadeNo

Poor customer service

published

After purchasing a watch from the store it took them almost 3 months to supply a link which they promised at the time of purchase would not take long. The manager and sales assistant just keep making poor excuses as to why it was taking so long and I had to frequently chase them to get updates. I would never deal with this shop again.

Return Claim MadeNo
Store LocationQueen St Mall

Kaitlyn B.

Kaitlyn B.Central Queensland, QLD

Worst customer experience

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
nita

nitaSouth East Queensland, QLD

Great customer service

published

we went to the Queen Street Mall store today and had fantastic service and help from Olivia. Olivia went out of her way to help us.
We have been to a number of stores with the same issue and received no help or assistance.
Many thanks for your kind assistance,
Nita and Richie

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationQueen street Mall Brisbane
See all answers
Michael L

Michael LSouth East Queensland, QLD

Very poor watch service.

published

Took my Tag Heuer watch in for battery and seals replacement and pressure test. They gave it back with the bracelet the wrong way around. The first time I submerged it less than a metre the inside fogged up. The watch is rated for diving. Previous services the buttons and crown are replaced but this time the buttons were not as they still had scratches. I called up and the response was that I must have had the crown unscrewed which it was not. The watch is now with Tag getting repaired at my cost.

Product Quality
Customer Service
Store LocationBrisbane city.

Julieth A.

Julieth A.South East Queensland, QLD

Terrible service

published

We sent to fix my engagement ring. They told us it would take only 2 days, then told us that will take longer maybe 1 week. So we called them again after 1 week and again told us it will take 2 weeks and it's been almost 3 weeks and they still don't give me my ring. They are unpleasant, the manager is terrible, she attends the clients very badly. It is a store that I do not recommend. The worst in this city. It was in Carindale.

Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCarindale
See all answers

Ebony

EbonySouth East Queensland, QLD

  • 6 reviews

Shame I can’t give it 0 stars

published

Absolutely disgusting service from the manager. She thinks her poop doesn’t stink. No help from her at all.
My ring has had problems 4 times and it just keeps coming back with more and more issues. Would never buy from them ever again. This was at the NORTHLAKES store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationNORTHLAKES
See all answers

Excellent service and beautiful rings made for me thank u wallace bishop morayfield

published

Had two beautiful rings made for me at wallace bishop morayfield. They r better than i ever expected. Thank u everyone involved in helping me design and make my rings

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Toowoomba grand central

published

Absolute amazing staff, always helpful and kind. The manager is flawless with impeccable taste and doesn't try to sell you anything.. she listens and shows you what she thinks.. only once has she not had what I was after and rang me three days later after extensive research found exactly what I wanted!! I've never seen such amazing service. Always a delight to go to this store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationGrand central Toowoomba
See all answers

Store Manager Excellence .

published

Incredibly satisfied with the service provided to me on numerous occasions. Staff and in particular the store manager made each experience easy and provided me with exceptional customer service. The pricing was on point and the items are are breath taking.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba Grand Central
See all answers
Paul Dunning

Paul DunningSouth East Queensland, QLD

Unable to repair watch band purchased at same store

published

Purchased a Loyal ceramic watch at Wallace Bishop about 5 years ago for $600 makes down from $1000. Took it back to fix the band which had broken-had to pay a $30 fee just to get a quote only to find out 2 weeks later that they can’t fix it as it’s no longer current stock and they don’t have parts to fit . Store jeweller said he would try to fix it and 9 days later I returned to find out he had been too busy to look at it
Took my watch and left only to have a female staff member sarcastically call out have a nice day

Return Claim MadeNo
Warranty Claim MadeNo

Tyrone

TyroneDarling Downs, QLD

Would Not Purchase From Shop Again.

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationClifford gardens Toowoomba & Grand central toowoomba
See all answers

Poor quality and insincere staff

published

Jewellery has broken twice in a matter of weeks after only a couple of months of owning it. Couple of hundred dollars to fix each time as it's not covered under warranty as it is my "fault because they can see it has bent" - worn under normal circumstances. The stolen heirloom it replaced was worn for decades without issue. Staff have been insincere in most interactions.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Unhappy

UnhappySouth East Queensland, QLD

  • 3 reviews
  • 5 likes

Do not buy from them !

published

So disappointed, had a custom made ring adjusted by them , twice they ruined it as they couldn’t return it with all the stones in place. No apology, the diamonds were loose and one fell out - they refuse to fix this custom made ring and again no apology

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationWallace Bishop Carindale
See all answers

Frank

FrankSouth East Queensland, QLD

  • 2 reviews

Poor Jewellery Warranty

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Page 1 of 13

Questions & Answers

Tracey Golchert

Tracey Golchertasked

I was gifted a ring for my birthday (which was purchased on the 22/2/2019), which unfortunately, was not my taste at all. I went back to the W/B store it was purchased from the following Monday (25/2/2019) and I asked if I could exchange it or get store credit. I was told that I was only allowed an exchange and that was fine. I picked out a ring that I liked which was reasonably cheaper than the one I had received and the sales person said they would order it in, in my size and contact me when it arrived. She also told me to hold onto the ring that I wish to exchange it for and the purchase receipt and she would do the paperwork when the new ring arrived. I looked on the returns policy for W/B before going into the store and it states that I had 7 days to do anything about it. My question is seeing as the sales person didn't write or scan anything down regarding the exchange details, will I still be able to exchange the ring I don't want for the ring I do? And what happens to the balance of the money that is left over from the old ring to the new?

No answers

Angela K

Angela Kasked

Hi, I had a ring rebuilt through the Indooroopilly store, which is is much worse condition now than before the repair. I have been back and spoken to the shop several times, and their response has been unapologetic and they have offered to rebuild again if I pay them again to do this. I feel I have taken the complaint as far as I can win the store and need to escalate this within Wallace Bishop. Who can I contact to discuss this with them?

No answers

Ganga N

Ganga Nasked

Hi my son had bought a bracelet type bangle for Xmas yesterday and I have got a similar type is it possible to get a full refund since I can’t keep it and couldn’t have taken it to the shop because it was closed on Xmas day so can I return it tomorrow?

3 answers
Daphne
Daphne

Exchange or giftcard only. Refund for faulty items only

Ganga N
Ganga N

Thanks in future I will try and make sure all my family members read and see the refund policy before shopping for gifts at Wallace Bishop .I really don’t know what to buy now because I bought the longines watch ,rado and tissot watch already . Thanks and will shop where we can get full refunds if we decide to change our mind.

Wallace Bishop
Glenn S.Wallace Bishop

Hi Ganga,
Please visit the store that you purchased the item from and our Associates will assist further, we do offer an exchange, gift card for unwanted gifts or in store credit. We do have signs in store stating our refund policy and is also on the back of the receipt. But have a chat to our team and I'm sure they will be more than happy to assist - Abbie


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