SCAM OF A BUSINESS
My partner and I made a booking to have our washing machine looked at due to an OE error. After taking the machine apart ourselves, we suspected the pump would need to be replaced. Upon making the booking, my partner was quoted around $60 for the replacement pump and $25 per 15 minutes of labour. We were told the pump replacement would happen very quickly (i.e. in around 30 minutes). After much deliberation, my partner and I decided to go ahead with the service rather than opting to buy a new machine.
Several days later [name removed] arrived...to take a look at the washing machine. After about 15 minutes he diagnosed the issue as the pump needing to be replaced (which we already suspected). We were charged $150 for this 15 minutes of labour. I asked [name removed] what the cost of the pump replacement would be and when the service could take place, but he claimed he had no idea (which seemed odd considering he is allegedly the owner of this business). [name removed] also bragged extensively about the amount of money he makes from the business each year before leaving our house. The next day we were informed that the replacement pump would be $140 and the labour cost would be $100!!!! Altogether, we were up for $390 - ie. a fraction less that what it costs to buy a brand new washing machine. Now I know how [name removed] makes so much money each year - by severely underquoting customers and then ripping them off when they're in too deep. Do not waste your money at Washing Machine Zero.
Unreliable service and Did not fix the issue
Initially, great customer service in booking appointment. Jordan arrived on time and was personable and explained what he thought was wrong with our dishwasher and assured us there was no leak, despite the fact we had mentioned there was some water pooling under the machine. However, within 10 minutes of him leaving our premises, the same problem with the motor continuing to run after the cycle had ended (a problem with the float) as well as severe water leaking/flooding in our kitchen. We had to rebook a new appointment to have him return to a...gain service the machine which ended up being three days later. Jordan failed to show up on the day of the appointment (booked for between 9-12noon), despite the fact that we called the customer service line and spoke to Jackie 3 times during the day (once at 11.45am and then twice in the afternoon) and were assured he was on his way. We wasted the entire day waiting for him to show up given the confirmation. When we finally were able to get Jordan back to relook at the machine, he then advised there was a tear on the water extraction pipe causing the flooding - something he failed to pick up on his first repair visit. I understand that this requires a replacement hose part that needs to be ordered, but after a whole week of waiting for the call from Washing Machine Hero to confirm the part price, availability and when he would be back to fix the issue, we have heard nothing. I understand that sometimes issues aren't obvious during the service and things can go wrong even after a service, but the poor/zero follow up without us constantly chasing has been a terrible experience and still no working dishwasher.
Washing machine ZERO!!!
Absolute sham of an operation. The lady receptionist was friendly and seem to make bookings ok but that’s where the “service” ends. First Time no show, I call to ask where “technician” is and one hour later some guy calls back saying there was a misunderstanding
Call again to make another appointment, this time he will show from 9-12, then get Confirmation message It will be PM. Another no show! Haha what a shambles!
I text [name removed] to let her know her company did what It does best, not show up. She replies and says the guy called at 12...
What a waste of time
We had a guy named Jordan arrive on Saturday after he was a no show on Friday night. We waited 4 hours for him to ghost us and never arrive. Apparently, he is the owner. When he finally arrived, he was here for 15 minutes and told us we needed a new washing machine and that it wouldn't be worth fixing or we could install a part that probably never existed. He then handed us a $148 call-out fee for his "time" As if our time isn't worth anything when we were left waiting on a Friday night. I don't think he is even qualified to stack a dishwasher let alone fix one.
Miele washing machine 15 years old
Ramon and Cooper were prompt didn’t waste time found the problem and fixed it
I couldn’t be happier the price was also fantastic as they were not even here for a complete an hour very reasonable
I’d also like to say Danielle at the office was very helpful too I called on a Monday and she could fit me in on the Wednesday absolutely brilliant
Thank you the team at washing machine hero
Back in action
The company was very pleasant to deal with and booked a service call within 48 hours. The serviceman Jordan was very knowledgeable and fixed the LG Motion washing machine within the charged time frame. He was very efficient and clean. I will definitely be a repeat customer when and if repairs needed to any of our appliances. Liz
Fantastic job and very honest. Thanks Ramon.
Super Excellent service from this company right from the initial phone call up until my washing machine was fixed. Ramon came out for the initial diagnosis, he spent time to do a proper check of the machine and to advise what was wrong. He wasn't rushed and was polite courtious and new what he was talking about. Thank you Ramon for a fantastic job. Thanks also to the fantastic people looking after the busy phones without them you won't have a business so they are equally important. Thanks I will definitely recommend this business.
Money for nothing
I had told the person on the phone the error code the washing machine was coming up with in the hope the repairer could come out with the part needed, however, we were told someone would need to come out anyway. On the bright side, this would include an hour's labour for $150. Disappointingly, the man who came stayed for 15 minutes, the error didn't come up anyway and so he went off exactly what we'd previously told the person on the phone. He told us he'd get back to us that day regarding how much the part would cost and whether it was worth d...oing or not. It took over a month without contact before we initiated a call to them, only to find out the part would be $200, and the labour, which I would have assumed would be covered by the initial $150, would cost a further $100. We could have paid, but I'd rather support an honest business that at least gives you a call back and sticks to its word. I've paid less for neurologists' labour.
Friendly and experienced service from start to finish.
friendly and considerate service from the initial call with jacquie to the day of service with Jordan. Full of advice and knowledge. Explained the issue and was straight to the point And even gave useful advice on how to maintain my machine and what to pay attention to over the next few months. Would recommend this small business and their team immensely.
Questions & Answers
Hi Washing machine hero!
On the 6th of march 2020, we had booked you to came and fixed our dishwasher. We are Pho Sac in Central West shopping centre. Your staff came and did not fix it properly and even ruin some part of our dishwasher. As a result we called you and you confirmed to refund us. but we had been waiting for months now. Could you please contact me via phone to sort this out: 0410838793 - Cynthia (Restaurant manager).
The firms approach as to the poor response related to the repair of the dishwasher and was there a request from Miele to carry out attend and repair the appliance,
I encountered the same thing with my dishwasher. I was told I needed a part which the tech didn’t have. I was told to get it myself as it would be cheaper. I felt like what was the point calling them. So I got the part and fitted it. It didn’t fix the problem so I called them back and was told to call fisher & Paykel. Waste of time and money dealing with this company.
Customer S.Washing Machine Hero
Thank you for your Feedback, please call to Discuss further as there are reasons we sometimes have to refer you to the manufacturer, It is very rare but at this particular time we were waiting up to 4-6 (even 10) weeks on parts, Manufactures Possibly had already and sometimes would offer a Discount, Glad to hear they helped you in the end :-)
A dear friend of ours asked advice on the fixing a Miele dish washing machine and a representive Ormar from your firm arrived at her residence at Sorrento. Mentioned that tha mother board was t fault but no further advice as how to arrange for the unit to be fixed. He left after charging $130 and the machine remains unfixed and not working. The machine I only 4 years old. You of course would have the address of the location. can you advise as to what steps your firm will take to resolve the problem. Even to a degree that the charge fee would be returned.
Customer S.Washing Machine Hero
Wes, Please call to discuss. All companies have a call out Fee parts on top of that, Mother boards are an expensive part to replace, we would have advised you of the cost to replace this, and still charged a call out, Any repairer does, unfortunately we can not diagnose over the phone.
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