lack of communication.
Not at all professional seems more than a little dodgy.
My experience is almost word for word with some of the other reviewers here.
Very fast to take my money though.

The repair guy came out to repair my machine with his white plastic bag containing his minimal amount of tools. Told me the shaft is not good without actually seeing it except for its movement. Absolutely no professionalism. Asked why he doesn't have the necessary computer needed for my machine and was told his other one broke and it's too expensive to buy a new one.

We called these guys about our washing machine when it stopped draining.
They came out and looked at the machine and saw it needed the pump replaced. They ordered the pump and said it should arrive within about 1-2 weeks. (We paid for the pump when they ordered it).
After this we didn’t hear from the company at all for several weeks until my husband called them to find out what was going on. I understand during covid and the Christmas season, suppliers and couriers may take longer to deliver parts than expected and this is not the fault of Was...

Great service when guy came out to look at dishwasher but after that nothing. Never informed me that dishwasher couldn’t be fixed and never gave us contacts for buying new dishwasher as promised. Very poor after visit service . Won’t be using them again .

They advertise 24/7 service. It took them 4 days to come out the first time. I paid over $200 for a new part that didn't fix the problem. They told me on 4 more occasions they would come back out the next day but they never turned up. Absolutely do not recommend.

Four weeks ago today I booked a call with Washing Machine Hero for my Miele dishwasher. They advertise prompt 24/7 service. Sure, they sent someone out the next day, I paid $148.00 for that privilege and $105.00 for a new part. I'm still washing dishes by hand. I've learnt the hard way to book a specialist in Miele appliances who carries Miele parts with them.

Fast and prompt service. Excellent communication . Cooper's customer service was second to none, Honest, polite and very helpful in sharing his knowledge and giving options in the process of repairing our washing machine. I would definitely trust them with any appliance in need of repair.

My washing machine stopped working and with 48 hours, the person who they sent out fixed it within 35 minutes. Amazing service. Very good price as well. Absolute lifesaver. Highly recommended people to use

Very happy with the friendly, knowledgeable Ramone. Advice was well received. Great communication and service. We believe Ramone surpassed his duty in his visit which we appreciated. Will be using this company in the future.
Thank you

I was super impressed with the amazing service these guys provided me. They were polite and quick to book me in and once here it took them no time at all to work out what the issue was with my washing machine. They went above and beyond to get the part I needed asap and at a decent price.
Highly recommend these guys and would definitely use them again in the future

Offered the service on the same day that I called. Ramond was very prompt and explained clearly. Would recommend the service to anyone who has needs to repair their washer urgently!

Super fast response time, I phoned & a serviceman was out in less than an hour. Very thorough service & he was honest about costs, worth of actually getting a new part etc. Also much cheaper than other competitors that I checked out prior. Highly recommend.

My partner and I made a booking to have our washing machine looked at due to an OE error. After taking the machine apart ourselves, we suspected the pump would need to be replaced. Upon making the booking, my partner was quoted around $60 for the replacement pump and $25 per 15 minutes of labour. We were told the pump replacement would happen very quickly (i.e. in around 30 minutes). After much deliberation, my partner and I decided to go ahead with the service rather than opting to buy a new machine.

Several days later [name removed] arrived...

Initially, great customer service in booking appointment. Jordan arrived on time and was personable and explained what he thought was wrong with our dishwasher and assured us there was no leak, despite the fact we had mentioned there was some water pooling under the machine. However, within 10 minutes of him leaving our premises, the same problem with the motor continuing to run after the cycle had ended (a problem with the float) as well as severe water leaking/flooding in our kitchen. We had to rebook a new appointment to have him return to a...

The service from Washing Machine Hero was impeccable they were knowledgable, punctual and professional. Highly recommended giving them a call if you have issues. They even were able to come out on the same day for us :)

Made a booking, recieved a call before arriving, great job and actually made the effort to chat and show some personal skills. Also fixes other appliances other than washing machines.

Same day service to fix my Bosch washing machine. Simple fix, checked it all out to make sure everything working and a really nice tradesman. Would definitely use again for any of my appliances. Thanks good job

Absolute sham of an operation. The lady receptionist was friendly and seem to make bookings ok but that’s where the “service” ends. First Time no show, I call to ask where “technician” is and one hour later some guy calls back saying there was a misunderstanding
Call again to make another appointment, this time he will show from 9-12, then get Confirmation message It will be PM. Another no show! Haha what a shambles!
I text [name removed] to let her know her company did what It does best, not show up. She replies and says the guy called at 12...

We had a guy named Jordan arrive on Saturday after he was a no show on Friday night. We waited 4 hours for him to ghost us and never arrive. Apparently, he is the owner. When he finally arrived, he was here for 15 minutes and told us we needed a new washing machine and that it wouldn't be worth fixing or we could install a part that probably never existed. He then handed us a $148 call-out fee for his "time" As if our time isn't worth anything when we were left waiting on a Friday night. I don't think he is even qualified to stack a dishwasher let alone fix one.

Excellent, friendly service. Diagnosed problem with dishwasher quickly and was extremely helpful with advice. Punctual and sent updates on arrival time and checked if I needed to be anywhere soon. Highly recommend.