Washing Machine Hero

Turned up and opened washing machine, said another tech would come out, I paid $165, that’s over a week ago, despite me calling them to see when the next guy is coming out, nothing. They are a scam fo not pay them!

Initially the service I received was impeccable. Say day call put I had a technician over to repair my washing machine. Advised I needed a new pump, paid the $160 call out and waited. It was early December, so I was distracted with my flow up. Come early December I have called, emailed, called, emailed NOTHING!
Im now out of pocket $160, my washing maching and house is in worse condition and im spending half my timr at a laundry mat as I'm a family of 5. POOR!

I booked them to fix my dishwasher, they responded to the booking quickly, but that's all they did. The technician, Mark, looked clueless when he looked at my dishwasher and said he needed to order a part, he charged me $165 and since then, nothing.

I have called them over a dozen times and they never return your call. The only time I spoke to them again was when I sent a new inquiry through their website, under a different name and with a different mobile number, I got a call back within 5 minutes! When I spoke to Alissa (who Mark told me is...

Skunks, I have never written a review ever in my life this company is an absolute joke. Lie after lie taken the money and now no response absolutely pathetic. Scams

1 word Disgrace

$165 for 1min work and got it wrong!!!
Been trying to call and text for 4weeks no reply.
I have never written a review ever first time.
Low act disgusting disgrace

Wish I had read reviews before booking! After repairing mild leak the technician advised all good to use, put a load of washing on and 45 min later half the house is flooded. Called technician and he tells me that he wants me to drop off washing machine to his house to do repairs!? After making it clear that my kids and I have a lot of cleaning to do (absorb water out of carpet and moping) he agrees he will re-attend site. 3 hrs later he attends and after inspecting machine he tells me he forgot to plug something back in which caused the flood,...

It's a scam
Website was easy to use. Entered my query and received a response first thing next morning on my mobile. The young lady informed me that the call out fee was $165 ...and when I said it seemed exorbitant... they said it included the first hour of labour and that they could be out in 4 hours Fine I said. I needed the washing machine fixed and one pays for responsive service. And the first hour of labour is paid for.
The two 'technicians' rolled up four hours late, Ok, they are busy. They closed the laundry door for privacy, didn't ...

Awful service, especially from Ramy. The only thing they do well is charge the callout fee. The parts took months of me badgering them which was met with me after lie and excuse after excuse. The machine still doesn’t work and they don’t answer any texts or calls. Please save your money and go elsewhere. If I had more time I would refer to Consumer Affairs Victoria.

Quick response to email enquiry and booked in quickly however they did not turn up at the scheduled time'. When phoned they said they would call back with a new time and didn't. Called them several times and went to voicemail. No response or reply from them. Seems like they don't want my business so cancelled service. Like everyone else on this page I wish I had read the reviews before booking. Definitely would not recommend this business

I wish I had read the reviews online before using this shonky business.

Their business model is that they respond quickly to new jobs, charge a callout fee of $175 but never action or follow through on the repair work. They are almost impossible to contact, as there is no head office or central phone number. Calls are not answered or returned.

I used them for a dishwasher repair and it's now been over two weeks since I've been waiting for them to repair. Apparently, the part is interstate but it seems that's what they say to all their customers (going by the other comments online).

I will be escalating my complaint further. In the meantime, please don't use this dodgy business!

Organised for them to repair a client's dishwasher. They came out and assessed and we paid $165 for them to identify the problem. We paid $55 for them to order a replacement part and we were told there would be a 6 week wait. It took longer than 6 weeks and when they came back, the supplier had sent them the wrong part. They have ignored our calls and emails for several weeks and we had to organise another company to carry out the repair. We have requested a refund for the part that they didn't supply and our calls and emails been ignored.

I...

Do not use. Act like they know what there doing but they don't have a clue. Dont get sucked in to the professional act they put on, on the phone and through there website and contact system, it's a complete fraud. They pretty much come in pretend to open up and look at the appliance, pretty much tell you exactly what u told them on the phone as to what was wrong with it. Take your money and leave and you don't get a solution, repair or anything. Not to mention rocking up with there so called trainee who was his mate, in there little sporty ca...

Rang on Feb 2 2021 for a faulty dishwasher. They asked for and I paid $202 for a call out fee and to order part. Then they never contacted me, and I would ring once every couple of weeks for an update. Finally they told me the part was here in late April and they booked a time for the technician to come and fix the machine. I sat at home for 2 days with no feedback, but apparently the part was lost. Finally in late May they ordered another part which is apparently coming on a slow boat from Turkey. In July I found another company who had a part...

Unfortunately I didn't read these reviews. I was scammed. I paid $188 for callout and he put my rack back on its rails, found it needed a new hose for leaking. I then had no follow up. I chased them and paid $44 for a new hose. I've never heard from them again, they always go to voicemail. The guys came in his private car with a small toolbox. He used an app on his phone for credit payment. Beware.

This company are a rip off! Charged me caa out fee of $175.00 my miele dishwasher was showing error code F70, indicating a leak.Came out didn't even spend 10 minutes, didnt even pull out the dishwasher or investigate where leak was coming from, company called back with a quote of $1125 plus $88 labour for parts that were not required. As it turns out the dishwasher is now running perfectly fine, once water had evaporated and machine was reset. Leak was a minor issue. Stay away from them