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Washing Machine Hero
SCAM OF A BUSINESS
My partner and I made a booking to have our washing machine looked at due to an OE error. After taking the machine apart ourselves, we suspected the pump would need to be replaced. Upon making the booking, my partner was quoted around $60 for the replacement pump and $25 per 15 minutes of labour. We were told the pump replacement would happen very quickly (i.e. in around 30 minutes). After much deliberation, my partner and I decided to go ahead with the service rather than opting to buy a new machine.
Several days later [name removed] arrived...Read more
to take a look at the washing machine. After about 15 minutes he diagnosed the issue as the pump needing to be replaced (which we already suspected). We were charged $150 for this 15 minutes of labour. I asked [name removed] what the cost of the pump replacement would be and when the service could take place, but he claimed he had no idea (which seemed odd considering he is allegedly the owner of this business). [name removed] also bragged extensively about the amount of money he makes from the business each year before leaving our house. The next day we were informed that the replacement pump would be $140 and the labour cost would be $100!!!! Altogether, we were up for $390 - ie. a fraction less that what it costs to buy a brand new washing machine. Now I know how [name removed] makes so much money each year - by severely underquoting customers and then ripping them off when they're in too deep. Do not waste your money at Washing Machine Zero.Similar opinion? Write a review on ProductReview.com.au!
NessGreater Melbourne (Inner), VIC
Unreliable service and Did not fix the issue
Initially, great customer service in booking appointment. Jordan arrived on time and was personable and explained what he thought was wrong with our dishwasher and assured us there was no leak, despite the fact we had mentioned there was some water pooling under the machine. However, within 10 minutes of him leaving our premises, the same problem with the motor continuing to run after the cycle had ended (a problem with the float) as well as severe water leaking/flooding in our kitchen. We had to rebook a new appointment to have him return to a...Read more
gain service the machine which ended up being three days later. Jordan failed to show up on the day of the appointment (booked for between 9-12noon), despite the fact that we called the customer service line and spoke to Jackie 3 times during the day (once at 11.45am and then twice in the afternoon) and were assured he was on his way. We wasted the entire day waiting for him to show up given the confirmation. When we finally were able to get Jordan back to relook at the machine, he then advised there was a tear on the water extraction pipe causing the flooding - something he failed to pick up on his first repair visit. I understand that this requires a replacement hose part that needs to be ordered, but after a whole week of waiting for the call from Washing Machine Hero to confirm the part price, availability and when he would be back to fix the issue, we have heard nothing. I understand that sometimes issues aren't obvious during the service and things can go wrong even after a service, but the poor/zero follow up without us constantly chasing has been a terrible experience and still no working dishwasher.Similar opinion? Write a review on ProductReview.com.au!
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4.2(494)JesseGreater Melbourne (Metropolitan), VIC
Excellent
The service from Washing Machine Hero was impeccable they were knowledgable, punctual and professional. Highly recommended giving them a call if you have issues. They even were able to come out on the same day for us :)
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Great service and very personable!
Made a booking, recieved a call before arriving, great job and actually made the effort to chat and show some personal skills. Also fixes other appliances other than washing machines.
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Renee G.Greater Melbourne (Metropolitan), VIC
Efficient and reliable
Same day service to fix my Bosch washing machine. Simple fix, checked it all out to make sure everything working and a really nice tradesman. Would definitely use again for any of my appliances. Thanks good job
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angryguy72Greater Melbourne (Inner), VIC
- 2 reviews
Washing machine ZERO!!!
Absolute sham of an operation. The lady receptionist was friendly and seem to make bookings ok but that’s where the “service” ends. First Time no show, I call to ask where “technician” is and one hour later some guy calls back saying there was a misunderstanding
Call again to make another appointment, this time he will show from 9-12, then get Confirmation message It will be PM. Another no show! Haha what a shambles!
I text [name removed] to let her know her company did what It does best, not show up. She replies and says the guy called at 12...Read more
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Lifes GoodGreater Melbourne (Metropolitan), VIC
What a waste of time
We had a guy named Jordan arrive on Saturday after he was a no show on Friday night. We waited 4 hours for him to ghost us and never arrive. Apparently, he is the owner. When he finally arrived, he was here for 15 minutes and told us we needed a new washing machine and that it wouldn't be worth fixing or we could install a part that probably never existed. He then handed us a $148 call-out fee for his "time" As if our time isn't worth anything when we were left waiting on a Friday night. I don't think he is even qualified to stack a dishwasher let alone fix one.
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Matt HGreater Melbourne (Inner), VIC
- 2 reviews
Excellent Service
Excellent, friendly service. Diagnosed problem with dishwasher quickly and was extremely helpful with advice. Punctual and sent updates on arrival time and checked if I needed to be anywhere soon. Highly recommend.
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Kevin WatkinsVictoria
Best Service I have Ever Known
Today’s booking was made with ease and followed through with great friendly service and care - thank you Washing Machine Hero.
I will be recommending you to all of our family & friends.
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Great service, fast to respond ..
Very polite and friendly service, quick to call back with appointment. And good advice with options of Repaire or replacement of my dryer. I would happily recommend my clients to use this company . Jojo
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Miele washing machine 15 years old
Ramon and Cooper were prompt didn’t waste time found the problem and fixed it
I couldn’t be happier the price was also fantastic as they were not even here for a complete an hour very reasonable
I’d also like to say Danielle at the office was very helpful too I called on a Monday and she could fit me in on the Wednesday absolutely brilliant
Thank you the team at washing machine hero
Kind regards
Jan
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DuncanGreater Melbourne (Outer), VIC
Forgot to log my booking in system
Booked service and stayed home, no appearance of technician told it would be 3 days. later got call back that they could squeeze me in for late in the day.
1 comment
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JustinGreater Melbourne (Inner), VIC
- 2 reviews
Top Service, Friendly and Honest
We had another company out a few weeks ago and never fixed the problem. Jordan came out and explained the problem in detail. I would highly recommend him for the job and i will be sharing between my friends.
1 comment
Customer S.Washing Machine Hero
Thank you, Justin. Please do and we will do our best to look after yourself or anyone you refer. All the best with your new appliance. - Danielle
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LizGreater Melbourne (Metropolitan), VIC
Back in action
The company was very pleasant to deal with and booked a service call within 48 hours. The serviceman Jordan was very knowledgeable and fixed the LG Motion washing machine within the charged time frame. He was very efficient and clean. I will definitely be a repeat customer when and if repairs needed to any of our appliances. Liz
1 comment
Customer S.Washing Machine Hero
Thank you, Liz. Much appreciated :)
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ShaanGreater Melbourne (Metropolitan), VIC
Friendly and Helpful
Jordan solved my washing machine issue within a minute of walking in the door. He was polite and professional and I would highly recommend his service. Thank you for your assistance.
1 comment
Customer S.Washing Machine Hero
Thank you Shaan, Much appreciated
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Saved me at weekend with flood from washing machine
Jordan came on Saturday afternoon and remedied an urgent problem with a leaking connection from previous service ( who I couldn’t get hold of at weekend) so grateful. Downstairs was flooded with last 2 washes. Kind and courteous service
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Fixed machine straight away and gave me tips prolonged life of machine.
Excellent service
Fast to fix issue with machine machine
Seemed knowledgeable about machine and gave good advice about how to prolonge the life of washing machine and was well mannered and professional.
1 comment
Customer S.Washing Machine Hero
Thank you For taking the time to Post Dusty. Much appreciated
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Fantastic job and very honest. Thanks Ramon.
Super Excellent service from this company right from the initial phone call up until my washing machine was fixed. Ramon came out for the initial diagnosis, he spent time to do a proper check of the machine and to advise what was wrong. He wasn't rushed and was polite courtious and new what he was talking about. Thank you Ramon for a fantastic job. Thanks also to the fantastic people looking after the busy phones without them you won't have a business so they are equally important. Thanks I will definitely recommend this business.
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MillysiebsGreater Melbourne (Inner), VIC
Money for nothing
I had told the person on the phone the error code the washing machine was coming up with in the hope the repairer could come out with the part needed, however, we were told someone would need to come out anyway. On the bright side, this would include an hour's labour for $150. Disappointingly, the man who came stayed for 15 minutes, the error didn't come up anyway and so he went off exactly what we'd previously told the person on the phone. He told us he'd get back to us that day regarding how much the part would cost and whether it was worth d...Read more
oing or not. It took over a month without contact before we initiated a call to them, only to find out the part would be $200, and the labour, which I would have assumed would be covered by the initial $150, would cost a further $100. We could have paid, but I'd rather support an honest business that at least gives you a call back and sticks to its word. I've paid less for neurologists' labour.Similar opinion? Write a review on ProductReview.com.au!
AmyVictoria
Friendly and experienced service from start to finish.
friendly and considerate service from the initial call with jacquie to the day of service with Jordan. Full of advice and knowledge. Explained the issue and was straight to the point And even gave useful advice on how to maintain my machine and what to pay attention to over the next few months. Would recommend this small business and their team immensely.
1 comment
Customer S.Washing Machine Hero
Thank you very much, Amy. We all appreciate your kind words.
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Questions & Answers
Cynthia N.asked
Hi Washing machine hero!
On the 6th of march 2020, we had booked you to came and fixed our dishwasher. We are Pho Sac in Central West shopping centre. Your staff came and did not fix it properly and even ruin some part of our dishwasher. As a result we called you and you confirmed to refund us. but we had been waiting for months now. Could you please contact me via phone to sort this out: 0410838793 - Cynthia (Restaurant manager).
No answers
Wesasked
The firms approach as to the poor response related to the repair of the dishwasher and was there a request from Miele to carry out attend and repair the appliance,
2 answers
I encountered the same thing with my dishwasher. I was told I needed a part which the tech didn’t have. I was told to get it myself as it would be cheaper. I felt like what was the point calling them. So I got the part and fitted it. It didn’t fix the problem so I called them back and was told to call fisher & Paykel. Waste of time and money dealing with this company.
Customer S.Washing Machine Hero
Thank you for your Feedback, please call to Discuss further as there are reasons we sometimes have to refer you to the manufacturer, It is very rare but at this particular time we were waiting up to 4-6 (even 10) weeks on parts, Manufactures Possibly had already and sometimes would offer a Discount, Glad to hear they helped you in the end :-)
Wesasked
A dear friend of ours asked advice on the fixing a Miele dish washing machine and a representive Ormar from your firm arrived at her residence at Sorrento. Mentioned that tha mother board was t fault but no further advice as how to arrange for the unit to be fixed. He left after charging $130 and the machine remains unfixed and not working. The machine I only 4 years old. You of course would have the address of the location. can you advise as to what steps your firm will take to resolve the problem. Even to a degree that the charge fee would be returned.
1 answer
Customer S.Washing Machine Hero
Wes, Please call to discuss. All companies have a call out Fee parts on top of that, Mother boards are an expensive part to replace, we would have advised you of the cost to replace this, and still charged a call out, Any repairer does, unfortunately we can not diagnose over the phone.
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Customer S.Washing Machine Hero
Apologies Duncan, Unfortunately, it was a System Error, However we were able to squeeze you in the last minute. If you could kindly retract or reissue your feedback that would be greatly appreciated. ... Read more
Thank you for your patience and understanding. - Danielle WMH