Watch Depot

Excellent price and service. Ordered a Seiko watch midday Friday. Order was confirmed and despatched within a couple of hours. Official Seiko warranty was also sent by email. Watch (genuine, with box and tags) was received on the following Wednesday (5 days delivery overall). Based on this performance, I highly recommend Watch Depot as a reliable and professional retailer of genuine Seiko watches. Show details

Honestly, I don't really know where to start with this one, but I feel like others should know before they order something meaningful from here. I bought a watch as a birthday present, over $400, and it just... never showed up. Australia Post's system says it was signed for, but I wasn't even home at the time of delivery - I had GPS proof and… Read more

everything. I sent it through, genuinely expecting someone to look into it properly. Instead the case just got closed the second a signature appeared, like that was the end of the conversation. (Mind you, it wasn’t even my signature, just the name on the package).

The worst part honestly wasn't even the money, it’s how much I needed to chase them up for an outcome and how dismissive they were. They didn’t push back at all on AusPost. There was a point where I was told a replacement might be sorted once Australia Post confirmed things - so I actually held onto a bit of hope for a while. When it didn't happen, it just felt like a letdown on top of a letdown.

I keep coming back to the fact that this was $400+, gone, with basically no explanation I could accept. That's not nothing. It's genuinely stung more than I expected it to.

I've ended up having to take it further with consumer protection bodies, which isn't something I wanted to do, but I felt like I'd run out of other options. If you're thinking about buying something here, especially anything of real value, I'd just be careful.

Ordered a Seiko Presage for my son’s 18th Birthday. Fantastic price (with a sign up coupon used as well) watch was beautiful and he loves it. But I’ve got to say, the shipping time was AMAZING! I ordered on a Wednesday morning and it was delivered only 2 days later on the Friday. Unbelievable! We would highly recommend this company and will be back in the future!

Bought a Citizen Perpetual calendar with leather band from Watch Depot great watch and service, but don't buy the leather band model it's awful like having handcuffs on, can't believe Citizen did this to a watch band go metal band. Show details

Bought a Seiko dive watch. Received a Seiko warranty card via email upon purchase. Watch arrived 4 days later. Good tracking of the delivery. Beautiful, new, clean watch. No concerns. Will buy again.

★☆☆☆☆ My experience with Watch Depot has been the most frustrating retail experience I've ever had. I purchased a Seiko watch for my son, only to have it repeatedly fail to keep time. The watch was sent away for repair twice, with each repair taking weeks. Despite this, the problem continued. In the short time we owned the watch, it spent more… Read more

time being repaired than on my son's wrist. What disappointed me most was the complete lack of customer-focused service. Rather than replacing or refunding a clearly faulty product after multiple failed repair attempts, I was repeatedly asked to send it away again and again. It took countless emails, phone calls, and eventually involvement from Consumer Affairs before a refund was finally issued. A refund should never have required this level of effort. The amount of time, stress, and frustration involved was completely unacceptable. While I have now received my refund, the experience has permanently damaged my confidence in Watch Depot and Sheils. I will never purchase from either business again and would not recommend them to anyone. If you're considering buying a watch from this company, I suggest carefully considering how warranty issues may be handled if something goes wrong.

Reliable and trustworthy, generally. It is owned by the owner of Shiel's - one of the biggest chains of watches and jewellery shops (i.e. with physical presence everywhere in Australia). Prices are ok, and generally lower than those in Shiel's shops, because Watch Depot does not have physical shops that would otherwise be costly to run. Yet,… Read more

prices at Watch Depot are not competitive compared with other legitimate online watch / jewellery shops in Australia. Once I asked Watch Depot to match it's own price - to match the price of one 'colour' of a watch model to the prices of other 'colours' of the very same model (why the 'colours' with stainless steel bracelets were cheaper than the 'colour' with a leather strap?). In reply, Watch Depot said it could not match. At the same time, it just raised the prices of the ones with steel bracelets to the same price of the one with leather strap. That was a bit dodgy, I think. That also made me feel disappointed because I am a frequent customer of both Shiel's and Watch Depot.

BUYER BEWARE : I Feel very deceived by this so called honest business . I’ve just experienced a really frustrating and extremely disappointing experience with Watch Depot . After asking many questions prior to making a purchase, which took way too long for replies and should have been the red flag warning I should have headed ., I went ahead and… Read more

purchased a Seiko watch for a Christmas present for my husband . I ordered another of the same watch in full black from another website as I couldn’t decide and Watch Depot didn’t have this same black watch on sale at anywhere near the price i got it for . I did everything possible to ensure should either watch not be suitable or liked by my husband we could return either .Unfortunately what I did overlook was that this particular model of watch was automatic making it not a suitable watch for a wearer who isn’t going to be wearing it 7 days of the week . So I began the procedure of making a return of them both immediately after Christmas. The black watch was promptly refunded by the other seller without any issues but I didn’t hear anything from Watch Depot. As I was planning to make contact I received a very distressing email stating that they would not be refunding me as the watch appeared to be worn and had damage ( they sent a photo of fine scratches on one side of the case . I immediately responded stating the watch was not even tried on as my husband googled more info on the function of an automatic watch which they had omitted in telling me when I had enquired! It just wasn’t suitable so there was no need to even try it on . I also explained I had returned this watch in its same condition I received it , In the box with all the stickers still perfectly intact on both the strap and the face . The tags were still attached and all documents were in place just as I received it . How could my husband have possibly worn a watch with stickers all over it ! It was evident the stickers had not been tampered with or removed ! I explained emphatically that the watch was not the style of movement that would suit my husband’s needs as he couldn’t wear it during the week for his work . He hasn’t even tried it on as we looked up what an automatic watch movement actually entailed it wasn’t suitable . They have responded not wanting to talk with me over the phone simply making it a drawn out process of emails . I’m totally gutted to be being held accountable for damage they deemed was my doing either by accident or deliberately , that fact is irrelevant. This watch cost me $546 which is now a waste of money . I can’t emphasise enough DON’T BUY FROM WATCH DEPOT . If you have any issues and want to return the watch they will respond saying it’s damaged and reduce a refund . The girl I was dealing with said she examined it but I tried to tell her how could she prove no one else handled the watch on delivery back to them or was it in fact ever inspected by SEIKO as she seems to think !

Regardless if I had inspected the watch fully or not prior to returning it seems unless I had photos of it before the return I can’t prove my innocence and they know this . It wouldn’t surprise me at all that this excuse to refuse a refund is a standard practice. I feel really ripped off and will go out of my way to warn other unsuspecting people not to risk spending a fortune on a watch if you haven’t got the certainty they will honour a return ! It’s a case of my word against theirs . I’m looking into where I stand legally as I feel totally ripped off by them .. In the meantime I can hopefully save others from having the same ordeal with them !

If I can give them zero I will surely do… I bought a G- Shock in October 2024 for 975 bucks… in less than one year it stopped working after I went for swimming… I sent it back as it was still under warranty.. they sent the watch to Casio for assessment and after 6 weeks waiting they want to charge me 586 bucks for repairs !!! Total scam and rip off!!! Avoid these people

Ordered a watch , when it turned up didn't work . Returned it was told it would be assessed ? Then was told ( email) it would be repaired them returned? Why not just replace it with a new working one .After a couple of weeks, I asked for a refund. Then it was finally returned (the watch) ..It was a situation that was dragged out and patronising. Use Watch Depot with caution.

Misleading business practices. Ordered a watch from their website (www.watchdepot.com.au) on 25/06/2025, which was clearly showing in stock. The order submission was followed by an email which 'confirmed' the order was accepted. 9 days later (today), received an email that the order was cancelled because they could not fulfill it. Why would a… Read more

business accept an order if they don't have stock of a product? unless the business is simply fishing for people's personal info by promoting "$25 off on the first order", or they simply wanted to fill up their order bank due to EOFY, despite knowing that they do not have stock to fulfill the orders. I will be checking if this behavior is reportable under Australian Consumer Law. To the business owner - you have my details on your system, feel free to reach out to me directly if you would like to discuss your business practices & the outcome of my order.

Order #WD400067542 they sent me the wrong watch and I contacted them exchanged few emails but at the end they DID NOT want to fix the problem they caused and dont want to give my money back. Never again I will buy from them and will tell all my friends and relatives NOT TO TRUST THIS WEBSITE.

Surprisingly good phone support! – Had to go out of my way to write this review. Usually I'm not one to review anything, but these guys deserve the mention. Trying to remain as unbiased as possible, I ordered a watch at the end of November that had not arrived by mid December. Being a Christmas present, I began to panick, so I reached out. While communication wasn't initially too… Read more

great through their email support portal, I gave them a call, and "wow" is all I can say. While the order wasn't dispatched until the 19th of December, about 3 business days before Christmas, they went above and beyond with my order to ensure I got it before Christmas.

I recieved my order the following day (Friday 20th of Dec) through express post (which they upgraded for me based on goodwill). This package came interstate too!

The reason for delay was acceptable also, they provided me with an in-depth explanation over the phone, as well as a perfectly reasonable ETA - From my understanding, a quality issue with the initial watch they were sent from their supplier caused them to have to source another product (and the item was on clearance too. Another bonus since I did not expect them to be able to fulfil the order in that case).

They even offered me a full refund or alternate item 'swap' several times (which they were adamant would dispatch almost immediately), to which I politely declined as my particular order was to meet a specific niche, and I had faith that they would fulfil my original order, to which they complied.

The item was packaged nicely and in complete working order, and the package even included a $20 discount coupon for future use.

I have since used the coupon on a second order, and will definitely buy from them again. While the initial delay intially caused question, their over-the-phone customer support and despute resolution was more than brilliant. 5 stars.

PSA: For anyone questioning pricing or legitimacy, many 'grey' market dealers lower the cost of their watches through their partnerships with front facing jewelers, and sell unwanted, untouched or 'old' stock. Their lower margins are attributed to the fact they do not need to store or display the watches in a storefront, helping lower the cost. In this case, Watch Depot is based out of Adelaide, South Australia, and partners with Shiels. And yes, the watch came with a one year Seiko digital international warranty.

Dodgy deals, Unethical business practices – Watch Depot is typical of so called 'businesses' that hide as far away as they can from their customers. E-mail only! Crap and disingenuous responses if you are lucky to get any at all. I'm convinced I received a watch 'previous sold and returned' which has been onsold to me! Definitely not in new condition which is obvious because of clearly… Read more

visible signs of this. Their response also clearly demonstrates that they didn't want to dispute my claims but instead offer a totally impractical unfair solution which only benefits them. I buy many watches online, but no more interstate purchases for me except for SB of course. If your spending decent money, use PayPal and buy from reputable brick and mortar store in your state, or online only with businesses who have a proven track record AND A LANDLINE PHONE NUMBER!

Very positive review – I recently purchased two watches from watchdepot.com.au: a Seiko Presage SRPB3J and a Q Timex Chronograph. Initially, I was a bit skeptical due to the mixed online reviews—some were fantastic, while others were less reassuring. However, I decided to go for it because the prices were unbeatable, especially for the Seiko Presage, which I had been… Read more ·  1

trying to find at a reasonable price for some time. Typically, this watch sells for over $650, but I snagged it for just $377, and to top it off, it was delivered within four days.

Despite some reviews claiming that the watches were used or of dubious quality, I can confidently say that's not true. As a Seiko enthusiast with a few in my collection, I can easily spot a fake, and this is the real deal. I even received the warranty information in advance. Some reviews mentioned issues with the watches stopping or needing frequent time resets, but those are common traits of automatic Seikos—anyone familiar with these watches would know that.

There were also comments about poor customer service, but that wasn’t my experience at all. I needed to update my order, and they handled it promptly within hours. Overall, I'm extremely satisfied with both the service and the products, and I wouldn't hesitate to shop with Watch Depot again.

When things go bad you still got to be nice to people on the other side. If you are I am sure they will go to great lengths to help you resolve your issue.

Buy elsewhere – I wish i would have read the negative reviews on here before purchasing from watch depot. I got a seiko presage automatic watch. The watch pretty much stops ticking within hours after taking it of my wrist. These guys are clowns, just go to david jones or myers. Think about this, there is a reason their prices are so cheap. I would go as far and say that there watches are not authentic.

Brilliant Watches – Ive bought multiple watches from Watch Depot and they have all been amazing! Pristine condition with no faults, just like buying straight from the manufacturer. Show details

My experience is not good – I purchased a watch from this company, and the first time I wore it, it scratched my hand badly, causing it to bleed. When I contacted them about the issue, their response was: "This watch has a stretch band, and care must be taken when putting it on to avoid pinching. Since your blood has contaminated the watch, it poses a health risk for our… Read more

staff." While I understand their concern for hygiene, they neglected to include any warning about the necessity of handling the watch carefully in their packaging. Had they provided this information at the time of purchase, I would not have bought it in the first place. Now, I'm stuck with a watch I can't use because who wants to risk injuring their hand every time they put on a watch, especially when in a hurry?

Great Service & Price – Amazing service from the team, I had my Seiko a few days after ordering & they were kind enough to ensure they fixed a mistake I made in shipping address fields - thanks folks, highly recommended

Stay away from watchdepot. You have been warned – I purchased a seiko sports car watch from this company. No where on their sites do they state this watch doesn't keep time. I contacted seiko about this and they deem the watch to be within the specs for this model watch. So both watchdepot and seiko are at fault but more so watchdepot for false advertising as I purchased the watch from them. They… Read more

have refused a refund eventho under Australian consumer law I am entitled to a refund as the product isn't fit for purpose. Who would buy a watch that doesn't keep time, not this idiot? Do yourself a big favour and stay away from this company be cause if you have any problems you won't get an outcome to solve the problem it will only be an outcome where watchdepot keeps your money and stiff to you. READ THE OTHER REVIEWS WHERE OTHER PPL HAVE SIMILAR OUT COME AS MINE AND STAY AWAY. I WISH I HAD OF READ THE REVIEWS AND PURCHASED THE WATCH FROM A JEWELER.

Not very good..very disappointed! – Very disappointed with this product. What I got was no way near what I expected. In my view it could come under false advertising. The face dial was very small, compare to what I saw in your advertisement. It stopped working, after not even a week and had to be re-set..again!.The back had 3 screws that I don't see on any Seiko watch I have ever… Read more

owned!I now don't wear the watch, it reminds me of wasted piece of..? What the hell is it?! I have nothing positive to say about it! This is my very honest & disappointed review. :(

Prompt delivery, prompt response, great price and product – Their informative website led me to purchase online and, as promised, the watch arrived well packaged. I thought it had a fault and promptly received a response to deal with it. Teething error on my part. I have a great watch, well priced and so satisfied. Will deal again.