Webjet.com.au

I had an absolutely terrible experience with Webjet and will never use them again. Because of their poor service and lack of accountability, my cousin and I missed our flight, which caused a huge amount of stress and disruption to our plans. What made it even worse was trying to get help—every time we contacted them, they just passed us back to… Read more

the airline instead of taking any responsibility.

There was no clear support, no ownership of the issue, and no real effort to help resolve the situation. It felt like we were being pushed around with no one willing to actually assist.

Extremely disappointing experience. I strongly recommend booking directly with airlines instead of going through them.

The worst experience ever with Webjet. Absolutely unacceptable customer service. Because of their mistake, I missed my flight and ended up paying hundreds of dollars out of my own pocket. What’s even worse is that they advertise 24/7 support, but when I called on a Sunday, I was told they don’t actually operate then—and that their “emergency”… Read more

line is only for medical situations. That is completely misleading.

No accountability, no proper assistance, and no solution offered despite the inconvenience and financial loss they caused.

NEVER AGAIN with this company!!

If i can give Zero stars i will!!! I booked international tickets through Webjet for a holiday from Australia to the UAE. On the day of departure, our connecting flight from Shanghai to Abu Dhabi was cancelled by the airline, and we were sent back to Melbourne. From that day, I was in constant contact with Webjet for over a week. Initially, they… Read more

claimed they couldn’t make changes because their system wasn’t updated. Later, they said cancellation wasn’t possible and only rescheduling could be done. Despite repeated follow-ups, no clear answer was given until less than 48 hours before my return flight from Cairo.

At that point, they quoted a ridiculous $7000 to change the ticket — while the same flight could be purchased online for $700. This is completely unreasonable and shows a lack of transparency and support.

On top of that, every call or chat involves waiting for at least 1–2 hours.

Very poor customer service. Once they have your money, you are completely on your own. I would not recommend Webjet to anyone.

We tried to change our flight, web jet staff stated that it was an airline issue. Airlines are transparent and for a fee you can change the flight they were very disingenuous. I will never use them again and would recommend that others give them a wide berth Show details

Read the fine print. Do not get sucked in by car insurance they offer we hired a car in Tasmania for one week and the took a deposit fee which was not clearly stated as Webjet fee and offered car insurance and said we had to pay the balance at car… Read more

hire place. On arrival we were told no monies for either were sent to car hire so we paid the full amount for car hire and insurance because we thought webjet had not communicated properly Unfortunately we were wrong because of the fine print and incorrect assumption Will never use again and a 277$ lesson was learnt

An airline (South African Airways) cancelled an international flight on me at the last minute - with no explanation or apology. Webjet helped me to reschedule that flight and all connecting flights for the next available date, and to push back the dates of the return flights to keep my holiday the same length, at no extra cost. It was messy and complicated and I was extremely impressed by the professionalism of their online assistance. Show details ·  1

I did have an issue with a ticket which I inadvertently ( due to family crisis and resultant stress) booked for the wrong date. After some calls to their customer service centre and email exchanges Webjet considered the circumstances and gave me a flight credit. Show details

My experience with webjet, booked flights for 4 people overseas so talking about a decent amount of money. Changed my mind within 24hrs won't elaborate it happens but what happened next well to say I was shocked would be an understatement.... made the usual calls etc cancel and request refund was told all the right things.... expected to wait… Read more

weeks probably more phone calls and the rest. Didn't happen money turned up in my account in 48hrs well done webjet I will be dealing with you in the future why? Answer is simple TRUST

If I could give no stars I would. They are the worst company to deal with, for T and Cs. If you manage to have a flight credit, it will be worthless. in my case the flight on their site was quoted at 208, I asked for my flight credit to be added, so they did supposedly (I had a 235 flight credit), and they claimed that due to low availability they… Read more

reserved the right to charge a different price. Despite adding my flight credit, they quoted me 649.20?! For one fl8ght available for 208 on their website still after talking to them. Like are you serious!! Don't even bother, go thru the flight company directly. Beyond dodgy! Never ever again. Ever

WEB JET....Make sure you get everything right..!! My first flight was cancelled (i know its probably not your fault). and cost me an extra $1300.00 (one way to go through Virgin) to get to Perth for my brothers wedding!!!.. then the car that i booked with you wasn't there ( due to the flight delay.... I think). after over an hour of phone calls… Read more

and waiting i got through to an oversees call center to find out where the car was. I eventually got the car with 1.5 hours to get to the wedding. (so no time to freshen up) ........ so i eventually got there at a lot more cost than anticipated. So that's why i gave you this score..... i should have just booked everything separately rather than going through WEBJET and I'll NEVER USE JET STAR again!!!. I Know this is not going to be read so i don't know why i wasted my time to write it. But i have saved it to put onto google reviews. so hopefully it saves somebody else receiving your same experience Darren

Flight to Dubai cancelled was able to rebook for a different day. Found out i miss the tour and would be able to join for two weeks after start date. So cancelled flight webjet says can still fly to Dubai lol they are bombing airport and no fly zone. So charge me $400 au to get back half the fair and 12 weeks to get the money. Ill never use them again and webjet 11 countries in 12 months so im not a one off flyer! Show details

Cannot change a leg of a trip after the journey starts. Plans often change and do not have a problem with an alteration change but to be totally inflexible is robbery. Had to rebook and pay again as well as forfeiting original booking. Do it use Webjet Show details

Would actively recommend you do not use this service. I should have read the other reviews prior to using. Cannot change any flights after you take first flight even if travelling for weeks. Show details

Dear Webjet Australia - let’s play a game. How long do you think it took your so called ‘customer service’ team to change a simple flight to one an hour later for two people? 10 minutes? Nope we spent collectively four times that on hold. 45 minutes? Wrong again. Try one miserable soul sucking hour. A job that would take a slow functioning… Read more

Syphillitic primate about 5-10 minutes tops. Well done. You’ve propelled your customer experience into the same stratosphere as haemorrhoid surgery and a swift kick to the balls. Your next task is to find the intellectual Pygmy that’s masquerading as commercial advisor who came up with the idea to offshore your customer service to people who barley speak English, place him carefully in a director’s chair, make him beg forgiveness and push him out an upper story window. Once he hits ground, scoop what’s left of that vacuous toad up, take him back up and toss him again for good measure. This kind of ‘cost saving’ just makes you look cheaper than a Chinese knock off and about as desirable. Word to the wise. There’s competition out there. You’re providing them with about as much of a challenge as playing Helen Keller in a ‘to the death’ handball match. Making people wish they’d repeatedly shut their hand in a doorway rather than than deal with your team again will just fill their coffers and empty yours. I’d take a night in one of Putins Gulag rather than book flights through you again. For the love of all that’s Holy, teach your team how to speak the language and stop being so damn cheap.

Terrible service, tried to call from overseas (Samoa) and the service was not working. I had to call family member in Australia to contact this agency. Horrible customer service...lies..lies..lies. Never going to use this service provider. Show details

We arrived at Queensland's airport on New Year’s Day and called the hotel to confirm the check-in process, only to be told there was no booking under our name and no availability. This was incredibly stressful, especially as we were travelling with two children on one of the busiest days of the year. We ended up spending 3–4 hours on the street,… Read more

on the phone, trying to find accommodation. To make things worse, we couldn’t even enter hotel’s lobby because reception was closed. Eventually, we were placed in another hotel 15 minutes away from the original booking in Surfers Paradise.

We were offered a refund and told to find a hotel ourselves, with the refund supposedly taking up to 5 days to return to our account. If you’re travelling on a budget, this situation is honestly impossible, expecting families to front extra money last minute on New Year’s Day is unreasonable.

The hotel we were placed in for one night had one king bed, with two mattresses added for our children. I spent most of that night searching for alternative accommodation and ended up booking another hotel at my own cost.

I was assured we would not be charged for that night, yet after checking out, the hotel called us chasing payment, saying Webjet was refusing to pay them.

After many more hours on the phone, the matter was finally resolved and we were refunded and covered for one night only. However, the stress, time wasted, and impact on our family completely ruined what should have been an enjoyable New Year’s Day.

I usually always confirm bookings directly with hotels. The only reason I didn’t this time was because it was a last minute booking made just days before our trip, and I had received a confirmation email, so I trusted it was secure.

Overall, an extremely disappointing and stressful experience that I wouldn’t wish on any family, especially during peak holiday periods.

I had Webjet credit to use (as my flight was cancelled due to a cyclone). I was unable to use the credit to purchase any of the fares I could see online, and when I called them about it they said I could only use my credit on fares they could view from their end (Eg if I select a flight on the website for $176 they said the same flight is actually… Read more

costing me $242). They are extremely misleading and deceitful with their credit policy I will NEVER book with Webjet again.

Greedy company ! All we wanted was to alter our flights and we were told it would cost $109 per person for a push of a fucken button . These companies don’t care about the customer. They don’t care what the situation is. Discussed

Avoid webjet. We had an issue and needed to put flights into credit. At the time no mention all future flights needed to be more expensive and you cant split, unlike qantas who is the carrier. The main issue though with a credit notice you cant do it on line, you have to call. On hold for 15 min so far. They were a fraction cheaper when… Read more

booking, but as with all these things, car booking, flight and accom bookings, going to the source is always a much better option when something goes wrong. These guys MO is to make it hard for you hoping you give up. Added to this they have jacked up the fare by $60 compared to qantas and then added their fee's. They have you hostage using flights in credit. Dont use webjet - go to the airline

Not contacted when my flight was changed and delayed by 6 hours. Will never use a third party booking site again instead book directly with airline and be notified when there’s a problem. Show details

Horrendous customer experience. Always an excuse (on 4 occasions) of why they can’t make a change to a booking - for eg. Airline system down. Once booked no service available. Not convinced any benefit in using as a booking agent. Not even cheaper. Show details

Do not use this company Webjet. Tried to book 3 tickets, put my card numbers in, got message booking did not go through and no money had been charged. That's was false, money went out of account for 5 min then bounced back. However, today web jet has charged 69.63 dollars in fees three times. I have 3 large fees and no tickets. Terrible Show details

Booked a package holiday to Bali for the family. Confirmed and paid - then realised the hotel is another 5 hours drive or 3 hours flight from Denpasar airport! Immediately cancelled the hotel and was told by WebJet it would take between 10-15 days to receive the refund. 15 days later - nothing. The refund is still in "pending" stage. Will never… Read more

use this service again! Avoid at all cost - happy to take your money very quickly but drag their feet when it is time for them to refund!