I booked tickets for the 14th of April through Webjet with Etihad Airlines. I paid $120 on top of the ticket price for insurance in case the flights were cancelled or something happened. Due to the COVID-19 circumstances, the flights were cancelled by Etihad Airlines. I have been trying to get a refund for weeks now but they will not do anything about it because we "didn't read the terms and conditions" that states that in a situation like this (pandemic) you're not able to get a refund. I think this is unacceptable, why did I insure my ticket then? Never book through them, no one will talk to you if you want money back.

I bought flight tickets through Webjet with Etihad for April 14th. I wanted to be sure I get my money back if these flights would be cancelled so I paid $120 for insurance for my ticket. Obviously flights were cancelled by Etihad airlines due to the current covid-19 circumstances. Til today Webjet don't want to give me any of my money back, their excuse is that we didn't read the full terms & conditions of the insurance that says I'm not eligible for a refund in the case of a pandemic. I don't understand why did I pay $120 for insurance on top of the ticket? No answers from them, they don't even answer the phone anymore. Never book anything through them.

I paid a deposit $1078 to Webjet in November 2019 for two 13 day Discovery China Tours to travel on 16 May 2020. Due to Covid 19 the tour was cancelled. After numerous phone call I was told initially that Webjet was going to give us a full credit for the deposit. Later on, I found out the Webjet decided to palm it off to their third party tour company, Nexus Holiday. Webjet made it clear that they were no longer wanted to deal with us even through we paid the deposit through them. Nexus Holiday is only going to give us a partial refund in 12 weeks time and with a $400 non-refundable portion. We are both pensioners and don't think why we should be out of pocket 37%. I will never deal with webjet or nexus again.

I would advise people to be very careful when booking holiday packages with Webjet. They take your deposit then pass you onto an unknown wholesaler. In our case it was a company called Nexus Holidays who are not even registered with the AFTA. Needless to say Nexus has a terrible rating with awful reviews and Webjet (who take the original booking) will not help out in any way. Avoid the hassle and go through an accredited travel agent who will find you a decent, honest company to travel with. I will never use Webjet again.

The problem with WebJet is they think they have the right to ignore you. Pay your money and then leave us alone - that’s their internal mantra.
Booked flights to NZ. Obviously Covid19 has changed things. But trying to get a refund or any info at all is impossible. They simply refuse to respond. We have waited months for any contact - every email and phone call is simply ignored. Do not trust them. There are better solutions. Simple as that.

I booked and paid in full for a Canadian Rockies and Alaska cruise in August 2020 and due to COVID-19 I have asked Webjet for a credit so we can use next year. They don't want to do this and just want to take our money. We went with Webjet as they are advertised as Australian owned. Has anyone else had issues with Webjet?

Qantas is refunding money to customers for flights they cancelled. But webjet refuse to reply and continue to hold on to your money! If I don't get my mponey back in 7 days then I will refer this to lawyers Slater & Gordon. https://www.slatergordon.com.au/class-actions/current-class-actions/travel-vouchers

Now I get that Covid 19 has thrown us a curve ball. Don't get me wrong, but having done the right thing and used their online portal to cancel our holiday flights to Perth several days before the due date, I have yet to receive any kind of follow up from Webjet to let me know if we get our money back, or at least a flight credit. I think I've been patient, the flight was due out March 31.
How about you give your team an JOB Webjet, and start contacting your clients to keep us up to date with what is happening to our millions of dollars, currently sitting in your bank account?!!

Long time user of Webjet
However the handling or lack of with the Covid-19 situation has been terrible and no reply to any emails at all
Will NEVER use Webjet again

Singapore airlines has given OK to refund money for ticket but as bought ticket via Webjet - Singapore wont deal with matter but Webjet are not responding. I have no choice but to contact ACCC and court.

Had a package deal to Hawaii booked for May when my flights got cancelled due to COVID. Initially I held off contacting Webjet due to the warnings of long waits, a month before my trip I contacted Webjet via online chat, and phone call and got connected to a consultant straight away all 3 times. I was issued a full credit for my flights and a full refund for the hotel without many dramas. Happy with the end result.

Booked for wife with her name, havent received the certificate for changing names. My card had my surname. The software used the card payers name on the ticket. No fly

Like everyone else on this site I have been told lies by Webjet regarding a $9000+ refund for cancelled flights. The have made trying to contact them impossible. I have lodged a complaint with the ACCC and strongly suggest everyone who has suffered at the hands of webjet do the same simply by filling out a form on the ACCC website. Its not difficult.

We booked return flights from SA to Australia with Webjet. We sent an email before our flight requesting clarification should the airline cancel and were told, should the airline cancel, we would get a refund. Our return flight was cancelled with no offer to reschedule or refund. I can't get a response from anyone. Still waiting to be contacted.... had to book alternative flights at premium price to get back before lockdown on the 26 March.It has cost us a further R40000 , having to rebook with Quantas to get back to SA before the lockdown.