Webjet ruined our wedding and now 5 weeks later they are still proving to be the worst company in Australia to try to get a refund from for double charging us for flights and luggage

So after the first flight was cancelled due to airline scheduling with (no flights to Perth) or an option to re schedule my brother and sister inlaw never made it.after hours on the phone I was told I'm not entitled to a refund,on either flights and instead I take travel credit emails of a credit forms they sent with with no terms and conditions,or and option electronically i have agreed to accepting them.every other airline you electronically agree you accept..

For the return flights you will see (knowing after endless phone calls to webjet)t...

Booking a flight with them i assumed it was going to be easy. It was believe it or not.... however when a flight ia cancelled and trying to reachedule with them, thats when the blame game happens....... they will try and get you to sort the issue out with the airline direct even though you have booked with them direct.
Its the golden handball...... You tell them you have spoken to airline and you must talk to webjet direct. Its like playing tennis, back and forth. Still no result. Will take firther action with ACL......
In the past was an execellent customer. Never again....

Tried to book thru their website and can't add my flight credit ANYWHERE?
Tried to ring them and the number is to a completely different business, according to Autumn the CSO.
ended up booking direct thru airline and then the webjet insurance DOUBLED when booked thru webjet but independent of
flight ticket
Cant leave feedback as it won't allow an option lower than 6 out of ten.

During this pandemic, dealing with flights is a nightmare. No matter who you are dealing with. However I found rescheduling with Web-Jet online remarkably easy.
Yes, the wait for an agent was over 2 hours. But I was not flying within the next 72 hours, and they did inform me enquiries were being prioritised by departure date. Given all this I was pleasantly surprised with how they are handling the large load.
Once I did get assigned an agent (Ashraf), the process was so quick. Barely had to do anything, and never needed to re-explain what I was trying to do.

(I copied and pasted this from someone else as I had exactly the same experience) Had a Qantas credit due to flight cancellation due to Covid in August 2020. Could only access the Qantas credit through Webjet. Want to rebook using the credit, I could not speak to anyone to get help. To schedule a return flight I was required to choose a return date and time, which I did. At payment point I requested to use my Qantas credit to pay for flight. Webjet auto-reply was that they had received request to book and they would try to get me on that flight...

Took my $13k months ago for a trip, then wash their hands of you once there's issues. Fobbed me off for 2 weeks until it was too late to resolve anything.

Had a Qantas credit due to flight cancellation due to Covid in January 2021. Could only access the Qantas credit through Webjet. My original ticket "Melb to Perth" cost $369 (that was now a credit). Finally rescheduled my flight to Melb in March. I could not speak to anyone to get help. To schedule a return flight I was required to choose a return date and time, which I did. At payment point I requested to use my Qantas credit to pay for flight. Webjet auto-reply was that they had received request to book and they would try to get me on that fl...

It is extremely impossible to contact Webjet, I would recommend you never use this service. I have tried for days and just hold and send requests to change flights.
Was advised it would take 48 hours and still NOTHING...

SAVE YOURSELF STRESS DO NOT BOOK THROUGH WEBJET....BOOK DIRECTLY

I tried to change my flights but apart from an automatic reply they had received the request I have not heard from them. Made repeated phone calls and sent multiple messages but after a week of sitting on line or on the phone for hours and never getting a response I am ready to tear my hair out.
NEVER use this service.

I purchased three tickets for a round trip holiday to Bundaberg from Sydney over the Easter Holidays 2020. These tickets were purchased through Webjet online on Dec 15, 2019. These flights were cancelled by Qantas due to the COVID 19 border restrictions. I subsequently requested a refund via e-mail from Webjet, who only offered a credit. I received no further response from Webjet. On July 2 2020, I filled out Webjet's online form requesting to use our travel credit for travel over Easter 2021. I received no reply from my request. I then contact...

Cannot get help to use a credit that I have in place. I have logged a change request no-one gets back. I spend 5 hours on their contact chat waiting. Never again will I use them or recommend them

After filling in an online survey on their website, you could have knocked me over with a feather when they called me within 90 mins. The lady was very polite and apologetic, and assured me that they are doing their best, and we should have our refund within a few days. They appear to be having problems with refunds for a few different airlines, (Oman Air being ours), and are doing what they can.
I will give them the benefit of the doubt for the moment and will repost as and when the money arrives.....

Booked flights with webjet, within hours tried to change details on one of the tickets and to advise my disability. It took almost 15 hours to respond that I needed to contact airlines directly. Virgin explained that within 24 hours Webjet needed to make changes so they transferred my call back to Webjet where the operator (who was located 'offshore') was blunt, rude, didn't listen, kept talking over the top of me, and spoke with me like my disability made me stupid. What a horrible experience, and so disappointing

The worst booking and customer service I have ever received. I asked requested to change a flight 1 week out before my flight out and had no response. When I followed up via the chat message the agent said they only looked at flight 48 hours ahead and so I would receive an email the following day. I received no email the following day so I called and was on hold for 2 HRS... and still not a single person to speak to service the request I had asked for a week prior. It’s just unacceptable and poor customer service on their end. My issue has still not been resolved and I am flying out tomorrow. Seriously never again will I trust them.

Took a full week for Webjet to make a booking to fly Sydney to Adelaide - VIA BRISBANE! Unacceptable.
STILL WAITING another week to hear if alternate day (inconvenient and later) flight is possible.
Boycott Webjet.

I will never book with Webjet again. The communication between customer and Webjet is zero! After trying to contact numerous times via email (which is only automated) and Facebook I am at my wits end with this company! All I want to do is change a flight and their form will not let me do so! There is nowhere to go with this problem! I suggest people book directly with airlines to avoid this stress! Never again!

Like many others, I booked flights in 2020 with webjet, but due to covid the airlines cancelled all travel. Now webjet has no record of my booking. Qantas has no record of it. Attempts to speak to an actual person at webjet or even use their 'message an expert' service on the website are useless- I can't get through. Never ever again will I use webjet. I suggest you heed my words too!!!

Long story short. I’ve booked direct flights to QLD months ago and brought insurance, webjet recently emailed my husband telling him that that flights no longer exist and we have to go through Sydney, no other option for direct flights was given. On Saturday I’ve spent two hours on the phone explaining that I am terrified of flying and that I do not want this option and they say well your husband agreed when no other choice was given. Now I find out that not only are we not going direct but we’re not even sitting together. As I said I am terri...

Do not use, I had my flights cancelled due to covid lock down. There are many extra fees and conditions that Webjet adds to rebook which I have not experienced with flights booked directly with the airline. No one working there has any answers to questions. Rip off if anything goes wrong. I will not be using them again.