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Webjet Exclusives

Webjet Exclusives

3.6 from 319 reviews

Reviews

(148)
(55)
(22)
(21)
(73)
  • Transparency
    2.9 (83)
  • Customer Service
    3.2 (127)
  • Trip Completed Yes (109) · No (35)
  • Ease of Booking
    3.6 (137)

Reviewer Photos & Videos

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PeterA

PeterASydney, NSW

Never Again

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
See all answers
2 comments
Webjet.com.au
WEBJET A.Webjet.com.au
PeterA
PeterA

allan bradley

allan bradleyGreater Melbourne (Outer), VIC

  • 3 reviews

RIP off company

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives
Levi

LeviSydney, NSW

  • 3 reviews
  • Verified customer

Worst Customer Service !!!

published
Transparency
Customer Service
Ease of Booking
3 comments
Webjet.com.au
WEBJET A.Webjet.com.au
Levi
Levi

Webjet Exclusives order (#589881)

Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi Levi,
Thank you for providing your booking number. We will contact our travel partner Expedition Exclusives to see what assistance they can provide for your booking for travel in August 2020.
Kind Regards
Webjet Exclusives

AMC

AMCGreater Melbourne (Outer), VIC

Anyone lost their full payment? Jenny answered my call today

published

Made a call this afternoon to Webjet regarding the tour to Switzerland. The call was immediately transferred to Jenny in Australia. She was helpful in explaining how Webjet works on documentation for air tickets and documentation. Upon deposit, there will be an invoice to advice full payment 4 months before the travel date. Air tickets and documentation for travel will only be emailed 2 to 3 weeks prior to departure date. I am happy with this explanation. I have not made any deposits yet. I am asking if all who have traveled with Webjet tours received their documents at least 2 weeks before the departure date or were there anyone who were cheated and lost their full payment? Thank you

Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

G . Parsell

G . ParsellMurrumbidgee Region, NSW

Bad deal

published

Would never book with these people had a problem with our booking now they won’t even answer my emails have lost our hard earned money very disappointed when you work all year to have a holiday then this happens

Trip Completed No
Booking Type Tour
3 comments
Webjet.com.au
WEBJET A.Webjet.com.au
G . Parsell
G . Parsell

I have been trying to contact you through the above link which dose not seem to work

Webjet.com.au
WEBJET A.Webjet.com.au

Hi Gwenda, thanks for providing your booking reference. We have passed on to Webjet Exclusives (a separate entity to Webjet) to make contact with you.
regards,
Kind Webjet


Hansel&Gretal

Hansel&GretalSydney

  • 5 reviews
  • Verified customer

Buyer Beware! - Don't live up to promises - Credit card claims operators know them well!

published
Trip Completed No
Booking Type Tour
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi Hansel and Gretal,
It is extremely disappointing to read of the issues you have had in obtaining a refund. If you could please provide me with your booking reference and I will investigate what has taken place.
Kind Regards
Webjet Exclusives


  • Verified customer

Webjet is a nightmare to deal with - Will most probably cancel trip

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi Mark D
If you cold please provide your booking reference a member of staff from our head office will get in touch to assist you with finalising your booking.
Kind Regards
Webjet Exclusives


Michelle

MichelleSydney, NSW

I feel this company is a scam

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
See all answers
3 comments
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi Michelle,
Thank you for reaching out to us and sorry to hear of the difficulties you have experienced. Please provide us with your Webjet Exclusives booking reference so we can investigate and make contact with you.
Kind Regards
Webjet Exclusives

Michelle
Michelle

I have previously supplied you with this info
You promised to contact me on 31/12/2019 & failed to do so. You can see my previous review below which states my BAU number

Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi Michelle,
Thank you for taking the time to speak to me this morning. As discussed I am looking further into your booking and will provide you with an update prior to the weekend.
Kind regards
Webjet Exclusives

Cherylene A.

Cherylene A.South East Queensland, QLD

  • Verified customer

Shame on Webjet

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
See all answers
4 comments
Webjet.com.au
WEBJET A.Webjet.com.au
Cherylene A.
Cherylene A.

Thank you for your reply and our reference No. BAU2471447

Cherylene A.
Cherylene A.

Also I would like to have something in writing to show that we booked before 8th Jan. to make sure we receive our $200.00 discount because nothing is showing on our receipt

Bowergal

Bowergal

  • 2 reviews

Terrible communications and they cancelled our booking

published

If you book, watch them.
In July 2019, we booked and paid the deposit for the Middle East Tour in 2020. Webjet want the final payment 4 months before the departure. Webjet claimed they sent us an email with final invoice. We never received it.
We contacted them as we hadn't heard from them, but they had cancelled our booking, keeping our deposit.
They used another Webjet email address, not the same one we booked with, and had been using to communicate with them from the start.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Tour
See all answers
6 comments
Webjet.com.au
WEBJET A.Webjet.com.au
Bowergal
Bowergal

BAU2402513

Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi
We have tried to contact you on the number provided in your booking but was not able to reach you. This has been followed up with an email requesting a suitable time for us to call you.
Kind Regards
Webjet Exclusives


Janelle

JanelleDarling Downs, QLD

Switzerland was Awesome

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Insurance and Tour
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Ian T.

Ian T.Metropolitan Adelaide, SA

  • 2 reviews

25 Day Middle East tour, including Egypt, Jordan and Israel

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Flights and Tour
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

KGRAY13

KGRAY13Central Highlands and Goldfields, VIC

  • 5 reviews

Disorganised and shocking communication

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
See all answers
2 comments
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives
KGRAY13
KGRAY13

Yes. But what is Webjet Exclusives doing to improve their standards of operation, communications and services. I note I am not the only one complaining here about these aspects of the business


Grovers

GroversPerth, WA

  • Verified customer

Egypt & Jordan 20 day tour

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Thank you for sharing your comprehensive review on your recent tour. I am sure t will assist future travelers to Egypt and Jordan. I will also share it with our Product team.
Kind Regards
Webjet Exclusives

Robert F.

Robert F.Sydney, NSW

No one answers the phone. Trying to sort out a booking error.

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi Robert,
If you could please provide your Webjet Exclusives booking reference I can have a member of the flight team contact you to discus your flights.
Kind Regards
Webjet Exclusives

Follow up

published

I emailed Webjet twice and was really worried after reading all the reports about the poor customer service and I hadnt heard anything further about the holiday we have paid a deposit for. Im happy to say that I received an email and a follow up email giving me a phone number. Thank You for your service.

1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

WoeNotWonder

WoeNotWonderSydney, NSW

Worst customer service ever encountered CEO should be ashamed

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
See all answers

Corinne

CorinneSydney, NSW

25 day Highlights of the Middle East tour with Nile Cruise

published
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi Corinne,
Thank you for your review of our Middle East tour. We are delighted to hear of your experience and hope to be part of your next travel adventure.
Kindest Regards,
Webjet Exclusives


Mel

MelSydney, NSW

CANNOT GET HOLD OF ANYONE AT WEBJET AND WE HAVE PAID FOR OUR TRIP - DISAPPOINTING SERVICE

published

I paid for a package in February this year. I have tried to contact you many times. I tried by phone 5 different times today and each time I am on hold and it never answers. Your supposed 24/7 contact is clearly untrue as it is now 11.13pm and I have again been on hold for 45 minutes and still no answer.
Your 24/7 life chat is offline and has been for the whole day.
I am so annoyed. Can you please contact me immediately.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation
See all answers
1 comment
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

  • Verified customer

Poor customer service

published

I had to cancel my travel due to emergency surgery. I required paperwork from webjet for my travel insurance claim. A promised 48 hour turn around turned into one week. And when I received their insurance letter stating the travel was non-refundable it had the wrong year. I paid in 2018 they had 2019. The receipt they provided was only for the deposit and did not include the full cost of the travel which was all paid in 2018. I am now on the line waiting for them to get back to me so I can try and prioritise the receipt of correct documentation. I have been waiting for 1 hour and 20 minutes so far for them to pick up my call and talk to me about this issue.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights, Insurance and Tour
See all answers
2 comments
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives
Tracey E.
Tracey E.

Thanks, the problem was resolved within 24 hours. But your telephone service really needs to be improved considerably.


Page 1 of 16

Questions & Answers

devkana

devkanaasked

has anyone booked the singapore/maldives package ?
will like to know the quality and customer service as i have read the reviews and it is putting me off

No answers

C maher

C maherasked

How will I get a email no one asked for my email address

1 answer
Webjet Exclusives
Webjet Exclusives H.Webjet Exclusives

Hi,
Please advise what email you are expecting from Webjet Exclusives. To make a booking on our site an email address is required. Please provide further information and we will be happy to assist.
Thanks
Webjet Exclusives


G . Parsell

G . Parsellasked

How do you people get away with continually ripping people off we paid nearly 2000 dollars deposit and you don’t even have the decency to reply to my emails we work hard for our money at least come to the party and refund our deposit

5 answers
Paul Grovenor
Paul Grovenor

Tell me about it, I’m still waiting for a response and it’s been nearly two weeks. They still have the hide to email spam about other deals but won’t reply to my email!!

G . Parsell
G . Parsell

Yes I have now bought a third party into it it as so many people have lost their money maybe current affairs might like a story also they need to be stopped

Webjet.com.au
WEBJET A.Webjet.com.au

Hi There - could you please provide your Webjet reference number and email address so that we can investigate for you?
Thanks,
Webjet


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