Appalling customer service and experience
Absolutely the worst customer experience and support I have ever experienced in my 50 years of dealing with businesses. A big statement considering I've been an origin and telstra customer in the past. Appalling I will never do business with this company again. Do yourself a favour by doing the same. Left on phone for 2.5 hours after 3 emails where they refused to change my flight, although they could. Eventually they did for the airline fee 378 , apologising the next day refunding a customer service fee $25 for poor service. Far to little far to late. Never again. Zero stars.
- Verified customer
Switzerland absolutely amazing
We did the 14 day Grand Train Tour of Switzerland with Emirates Flights holiday. Every aspect of the tour was wonderful. The organisation of tickets and vouchers, the answering of questions and clarity of details was faultless. Prices were exactly as advertised. The Switzerland Travel Centre were brilliant. The fights with Emirates were terrific. The trains and accommodation in Switzerland were superb. Every train was on time, clean and comfortable. Every hotel was conveniently located, comfortable and all with wifi and breakfast. We received vouchers and tickets for free or discounted travel in every town. I almost forgot .... Switzerland was beautiful - full of friendly and helpful people - amazing sights and food. We had a ball !
14 day Sri Lanka tour in March 2019
Booked the above tour via Webjet Exclusives and everything went according to plan. Flew with Singapore Air without any problems. Would use Webjet again. The agent they used in Sri Lanka were excellent and the transport and accommodation were all very good.
Good tour but dreadful admin.
Having had a wonderful experience with a Webjet South Africa (thank you Richard!!) tour in April we almost immediately decided to book a tour to Japan. (Which we have just completed).
The tour ...(dis)organised by Webjet's 'trusted agent', Tomato travel (think Rotten tomatos!!) itself was good..our guide, 'Happy' did a great job with the group of 36. We weren't overly optimistic because the 'organisation ' had been awful from the start. First of all, we chose the tour because it was 'flying with Qantas' ..a nice easy/quick journey from Brisban...
Web-jet Exclusives! I will never travel with you again and hope that others look into your poor quality and lack of professionalism and think again before booking with such a third rate Company. Booked and paid 8 days Singapore, Penang and Phuket cruise package with flights. when the itinerary arrived we only have 7 day package because we have to fly home on the 7 days which was meant to be a free day but we have to leave and lug around our luggage until 11.35 pm because we have to be back in Australia on the 8th day at 9.05 am, we could have ...flown out on the 8th day and arrived in Australia in the morning of the 9th day and then we could have had our 8 day holiday package we paid for, we paid for a 7th night in the hotel which Webjet Exclusives has kept. all this has happened and we haven't even left for our holiday. Call Webjet Exclusives several-time before booking nothing was said we would have to leave a day early or any flexibility offed and this package has been offed all year. Please think again if you are planning to book a package Webjet Exclusives.
The reviewer stated that an incentive was offered for this review
15 day Sri Lanka Discovery Tour
We have just come back from a fabulous 15 day tour of Sri Lanka with a local company called JourneyScapes, used by Webjet. We felt perfectly safe the whole time, and the extra security in hotels was a reassurance.
The itinerary was varied and interesting, including safaris in 2 National parks, where we saw many wild animals, including over a hundred elephants. We visited temples, a tea plantation and climbed to the top of Lions Rock at Sigiriya, a mere 1202 steps up! Hotels were of a high standard, especially colonial Mount Lavinia and Heri...tance Ahungalla. We had delicious included buffet breakfasts and buffet dinners every day. A particular highlight was the blue train from high in Tea Plantation country down to jaw dropping postcard Ella. The cooking class in Sigiriya was both informative and delicious. Our guide Sunil is a renowned Biologist known for working with a particular troop of monkeys numbering more than 50 who all who him. Sunil is very knowledgeable, and kept us very entertained with his stories! Our driver navigated the varied tiny backstreets with grace and care, not harming one of the hundreds of “community dogs” who feel their bed is the centre of the highway. Despite very heavy rain everywhere leading up to October the monsoon month, our trip surpassed all our expectations. Our flights with Singapore Airlines where smooth and on time. In summary, the Sri Lankan people have to be the most gentle we have found in all our travels. A trip to remember and one that should be on everyone’s bucket list.
Switzerland grand train holiday
We have just come back from 14day grand train journey of Switzerland and could not have been happier. We would have happily come back and rebooked trip to do it again to see some things we had not had time to do. Only beef is that some instructions to get to hotels were a little inaccurate but friendly locals helped us out. Apart from that eveverything ran like clockwork and we had an amazing time.
Wouldn't use again
I would never use Webjet Exclusives again. Terrible customer service. Had to chase up twice to get a confirmation of our trip and when family circumstances meant we could no longer go they offered no assistance at all. Just cancelled our trip and said they wouldn't do any partial refund or allow any changes at all; this was despite the fact that there travel partner understood the situation we were in and said there shouldn't be a problem with a partial refund.
Not happy about flights
When airfares are booked for a trip, they use a group booking of whoever is leaving at whatever airport . There could be 1 through to 20 people I guess.but they purchase tickets in bulk and you could be sitting anywhere , away from your family/ partner . It could be a 14 hour flight and you could be sitting on your own away from your husband or wife .
This is what happened to me. On a trip to Canada .i will not book with Webjet again
- Verified customer
Disappointed at Male airport
Arrived Male airport to be told we were not on any list to be transferred to a Maldives Island. An agent in Singapore cancelled our booking?? After much stress, feeling stranded,a local agent was called to rectify our predicament. We did not get the room we had paid for... it was only one left and was substandard.... two beds put together as a double. First day of what was supposed to be a special holiday was anxiety provoking.
Over the last couple of years I've used Webjet to book my tickets NZ to UK return.
Over the last couple of years I've used Webjet to book my tickets NZ to UK return
and I would like to use it again in the future..
But, I do find the website very frustrating to use though.
When I book my tickets I always use the same parameters
for example Only 1 Stop Over
Only my chosen Cabin Class,
Only the one or two Airlines I like to use.
But I can't add these parameters until AFTER the site has searched ALL.
Often the session will be timed out.
- Verified customer
So far so bad
Booked 14 day Swiss train trip October 2018, leaving in 2 weeks Sept 2019 still havent got documents so have rang, emailed several times (Alianna - Operations Team)and told they (Webjet Exclusive) have got onto their travel partners!!! Yes they are cheap and yes you do get what you pay for alright - nothing like ignoring the client asking for a detailed itinerary after taking the full fare nearly a year ago. So until I get said Itinerary am unable to book our hotel at the other end of the trip - Gee nothing wrong with that now is there!
Not happy with there support
My Wife and I booked an 18 Day Canada Alaska holiday, prior to or flights being confirmed I received an email to state that there had been a mistake with my wife's flight bookings, and that she would have to pick up her bags at LAX, and take them to the next flight and pay $30 US dollars, and this would also happen on the way back, also there was no grantee that we could sit together, which only happened once, I sent them an email and asked why is this my problem, and received an email back stating they will pay the costs, I then sent another e...mail to to state that we booked a holiday, to be as much trouble free as possible and not having to drag her bags all over the airport and pay out extra money, they then sent back an email to state that they would compensate me money for the baggage costs and inconvenience, why not state that in the first place instead of trying to make it our fault and not stating it was theirs, due to being on the pension I asked for them to place this money into the account with they stated, I sent an email on the 15/7/19, 16/7/19, 17/7/19 and the 5/8/19 with no reply, during the whole prior trip dealings with Webjet Exclusive it was very difficult to receive and answers, they even tried to charge my wife twice for the same trip, the rest of the holiday went well, only due to them using a travel agent from Canada and the other was the cruise ship line, which was hard for them to organize poorly, all we are asking for is what was promised for the problems with they created, this was our second holiday with them, and we have another booked for next year which we hope it was not a mistake, holiday Ref.559029, DO THE RIGHT THING WEBJET.
Detailed review of 15 Day China Expedition Exclusive Group Tour.
My wife and I travelled on a 15 Day Expedition Exclusive group tour to China during late May and early June 2019 that was booked through Webjet Exclusives.
As an overall summary we had a very enjoyable time and despite a few unplanned hiccups this tour exceeded our expectations of China and we would recommend this tour as a great introduction to visit China. It was not a hectic rushed schedule as there was plenty of rest time. We did not start the day at ridiculously early times and the few times we arrived at our hotel after 7.00 p.m. was due ...
Product Knowledge is a real problem
Interesting there have been a few comments about product knowledge of the staff. In my limited experience, it is severely lacking and isn't nearly to the standard of some of the other specialist tour operators that we have used
We have just booked our first tour through Webjet Exclusives. It is the North Cape Discovery Tour which looks very interesting. Prior to booking I had two queries. These were "Does the travel insurance that was being heavily promoted by Webjet Exclusives cover my pre existing heart condition" and "Were we able to get...
Canada and Alaska
I don’t normally put up reviews but after reading the promotion for Canada and Alaska I noticed that they have learnt nothing. I went on this trip in May 2018 and had a great trip except for those bits that were organized by webjet. Firstly the itinerary that was sent to us was wrong. It had our first gathering in Vancouver but we were travelling to Calgary. On arrival the instruction was to make your own way to the hotel using the hotel shuttle bus. On our flight were two tour groups going to the same hotel which meant two coach loads but the ...hotel only had a mini bus so either took ages to wait or you had to get a taxi. Other operators have someone meet you at the airport with transport. The mountaineer was great but webjet didn’t organize that. Arrived in Vancouver and taken to hotel only to be told that we didn’t have a booking. Spent next 5 hours waiting to find out where we were to sleep. Eventually got somewhere. Did inside passage cruise, was great but webjet didn’t organize that. Arrived in Seaward with instructions to meet our guide at 8am. At 9am still no guide and no one had heard of webjet. Eventually arrived but then was a rush trip to anchorage to meet our flight. Everything that webjet organized failed.
Never Never ever use Webjet.
Useless company. Never will I again book anything with them or advise even my enemy to book through them.
One of their useless so called manager by name Rachel couldn't add my wife's maiden name to the ticket we booked. Stayed on the phone with them for 1.5hrs and nothing was done. I was told I had to purchase another ticket. Rachel lack product knowledge, I wonder how she got to that position?
My wife had to let our 1yr old who is still breast feeding to travel with me and she stayed for the next flight. Useless customer service team.
Lack of Professionalism
Booking Ref BAU2278639 for myself and travelling companion for 20 day Egypt & Jordan trip leaving 5th Nov . Have failed to receive a final invoice within 120 days prior to departure. When contacted told amount owing was $48,000!!!! Now told outstanding amount is $9,600 for 1 person!!! We have the booking details for 2 travellers. Unable to make any headway with obtaining an invoice. Told we will receive one after payment. This is a receipt not an invoice! Considering not making payment and just forgoing our deposit. Very, very bad customer relations.
- Verified customer
Turkey Tour 2019
Myself and a couple of other family members went on the 15 day Turkey tour. We had a group of 8 which was a nice intimate group. We had an awesome tour guide Süleyman Erkose who had an incredible amount of knowledge and really brought our tour to life. He went above and beyond every single day. 5/5 stars for him !
The tour was amazing, although the hotel in Çanakkale was not desirable and would have loved an extra day in Istanbul and Antalya as apart of the tour. Also there needed to be more hotels with pools.
Besides that we had an amazing experience. The people in Turkey were so friendly and the culture is amazing and would totally recommend.
- ‹ Prev
- Next ›
Questions & Answers
what currency do we use in Egypt and Jordan
Webjet Exclusives H.Webjet Exclusives
The currency used in Egypt is the Egyptian pound and for Jordan it is the Jordanian Dinar.
Hope this helps
We are booked on Webjet 20 day Egypt and Jordan tour does our luggage allowance of 23 kg also apply to the internal flight to Jordan
Hello Elliott. We are booked on the 25 day Middle East tour in November. I privately messaged a person who did a review on the Egypt and Jordan tour asking the same question and she advised that the internal flight was 20 kg - this was with Royal Jordanian airlines. So I guess it depends on the airline and if we will be flying with Royal Jordanian. But we will be cautious and have no more than 20 kgs packed. Hope this info helps. Also - do not pay for a Jordan Visa - apparently the local tour company will meet all Webjet passengers before going through Immigration at Amman airport and there is no need to pay for the Visa as we are travelling with a local tour company.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.