Webjet Exclusives

We have booked a Webjet Exclusives holiday in May 2020. We have been waiting for our final invoice. In Early January 2020 I emailed WebjetExclusives requesting the final invoice. I was advised it would be sent in due course but I could request an invoice if I wished to pay now. I made the request in a confirming email. In late January I followed up my previus request as I still had not received an invoice. I received no response to any of these emails. I was using the email address of Webjet Exclusives which was used at the time of our origi...Read more

Booked a one way flight to Hong Kong on Virgin Australia to pick up a cruise back to Sydney in August of 2020 Virgin Australia have cancelled ALL flights to Hong Kong after May because it is not making a profit
Consequently because it is cancelled by the airline and not ME one would expect a full refund with webjet that is not the case they are charging me a 10% cancellation fee even though I did not cancel
They are totally uncaring and profit generated.
Please please be aware of this crap company the customer does not count just profit
I cou...Read more

Booked a "deal" through webjet and wanted to speak to someone about it after the booking was made. Called webjet only to be told sorry we cant help you you need to call Expedition Exclusive as they are the seller, ummm what ??? I booked and paid to Webjet, now I have to deal with someone else ?? WHY ???

Called Expedition Exclusive only to be told, sorry your trip to China that is coming up, cant be cancelled or delayed or get a credit for webjet as its its a different company.

I'd like to point out, that NO flight's have been issued, NO hot...Read more

Webjet have set up a business model that is design to deceive and take peoples money. In no way is the process transparent. The website and email communications make little attempt to explain how the booking will be made and what to expect and Webjet don't stick to any time frames they set out in these communications. Cheap but you get what you pay for.

Initial booking details were to be advised to me in 3 business days after booking. 4 or 5 days later no details. Contacted Webjet Exclusives via 24 Online chat, which ironically was quite often...Read more

This is the 1st time I have used Webjet and likely to be that last. We booked a Canada and Alaska Holiday with Webjet in October 2019. Asked for a quote for an upgrade to Premium economy on 13 Oct 2019. Confirmed that they received request via email on 14 Oct 2019. As I have had no reply or quote from Webjet made 4 calls to the call center to follow up. On 2 Jan 2020 they advised they had no record of my upgrade request and would come back to me. Like previous reviews on this site the Webjet guys did nothing, they constantly commit to actions &...Read more

Do not book with this company. You can also see my review below where I have been begging them for a final invoice to pay for our trip, we have another couple who booked with us who have had the same issue. Also they promise profusely to help you when you call or email but they simply hang up the phone and do nothing. They do however understand your frustration, seriously it’s like speaking with robots. I did receive two invoices from them but I couldn’t open the link, I let them know on several occasions and they promised they would get someo...Read more

My friend and I have just booked a holiday to Cambodia we checked all information checked the fine print page also exclusion all very carefully decided to go ahead and pay the he deposit.
On receiving an email for the deposit paid we find out that we need to pay an extra $300 because we are leaving from Brisbane. Ring Webjet to try to resolve the issue was made to feel that I was an idiot by not checking the flight page. I would like to know why that sort of information not any on the highlights page, the fine print page, and the exclusion page...Read more

Would like to thankyou for an incredible memorable journey. Everything was well organised. Received all the documentation 12 days before journey - as stated. All instructions, vouchers etc were clear, precise and easy to understand. The accommodation was very acceptable, quiet for a good nights rest, all breakfast meals provided. All train journeys were spot on. We did have one hickup where a train had broken down, but just caught the next train that was going through, as the Passes we had been given covered all travel. We had a wonderful tri...Read more

TOUR - it was fantastic and the local tour operators did a wonderful job and made sure we saw and did as much as possible. It was all very well organised.
ACCOMMODATION - after reading reviews on here we found the accommodation was as good and sometimes better than expected - but definitely not 4 star. In 2 cities and on the Nile cruise we had different hotels and cruise boat than was listed in the final documentation. A bit annoying at the time as we all expected what the final paperwork listed, but overall very happy with accommodation.
E...Read more

Booked and paid deposit of $1,000 for 13 day egypt tour with business class flight and $400 off if booked by certain time - which I did. From that time on, the ability to communicate with this company was near on impossible - no response to emails, phone calls to off-Australia operators who couldnt answer questions and just advised how many problems Webjet had happening. First invoice arrived without the $400 discount and no quote for business class and the demand that the outstanding amount be paid 4 months before the trip - this email came ...Read more

Webjet Exclusives
Egypt & Jordan tour
15/11/2019 04/12/2019
This is our fourth Webjet tour after having visited China, Africa, Vietnam and Cambodia. We believe we have received good value for money, a quick good response to any of our enquiries and will book further holidays in the future.
Our tour was booked with Webjet Exclusives around Aug 2018 and was completed without a hitch and we received all our necessary paperwork at the appropriate time. We opted to apply for our visas to Egypt online which was easy and cost US$25 each. We intended...Read more

Requested in the online booking to receive a quote to depart 2 days earlier as I had a business meeting in Singapore on the way to the Maldives. I had to wait over a week for this quote. The additional airline cost for this request was $600 per person whilst I could book the while flight sequence for under $1000. They gave me 2 days to notify them that I don't want the flight but they haven't replied to emails or answered phones. The deadline is 9am tomorrow and if I haven't got through to them they will book their dates which won't allow me t...Read more

The deals sound and look enticing. Pay your non refundable deposit months if not a year or longer in advance. Over time, you have some reasonable questions to ask or you have concerns at the lack of information forthcoming. You ring or email, and then you start to experience the WONDER of dealing with Webjet Exclusives Customer/Operations Services staff. After initial payment, do not think you can talk to anyone based in their Melbourne HQ.

Once you have handed over your deposit, any time you phone or send an email you are (attempting to) co...Read more

Departure on 2nd Nov 2019, starting in Egypt was a well organised and enjoyable trip. The booking process was less than perfect but the actual tour was well run. We had two very experienced and knowledgeable guides, Noha ElMasry in Egypt and Uriel Blau in Israel. Both were very pleasant and accommodating. Cleanliness and maintenance in many of the hotels was below standard but on the whole, acceptable. I find the issue of tipping and being told how much to give is a bit awkward for everyone and would prefer if it was factored into the tour pr...Read more