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Exclusive to their customers ie good luck contacting them!
Booked 9 day trip to Sri Lanka via Singapore in Dec 2019 to depart May 11 2020 - then of course Covid hit and our trip was cancelled. You'll get no joy from Webjet Exclusives other than a voucher - would love to know when we'll be able to go to Sri Lanka with it?! Customer service is non existent & if you contact Webjet (parent company with same ABN) you're told to speak to Webjet Exclusives & so the merry go round goes on. Had travel insurance but because we were offered a voucher (declined as if I wanted a voucher I'd have bought a voucher, w...hen can I travel with it c'mon tell us when there'll be no more Covid & will I get the same value - doubt it!). So travel insurance a waste of time unless they go bust - we can only hope! Tried a chargeback on the credit card - one card did refund the deposit but the balance is currently in arbitration with Mastercard (apparently) & has been since Sept/Oct 2020 with no decision date advised. Stay well away from Webjet & Webjet Exclusives!
Poor customer service and experience
Booked a holiday through webjet, they neglected to include ferry transfers and return flights had only carry on luggage where our departing flight included our luggage. Tried to talk to the online assistance to correct this (1st Patricia who disconnected then Cherry who washed their hands of webjet’s mistake then also disconnected) paid top dollar for this holiday such a bad experience. Will not use or recommend webjet
Warning : never use this company for anything
I had to change a booking due to lockdown - no refund but a credit they say . Only can rebook through Webjet.
I have been trying to rebook now for 2.5 months and if you get a really - it will be well after you want to travel
Completely useless - dont use this company for any travel. You will regret it.
it has cost me hindered of dollars.
Just stay away
Request for Refund
In 2018 I booked a trip for my friend and I to Canada for May 19, unfortunately due to Covid 19 situation the trip was cancelled. We were sent a Voucher that expires on 15 April 2021. Today I have sent an email to Webjet Exclusives asking for a refund due to the ongoing uncertainty of the Covid 19 situation.
Found a way to use e-card.
We booked a 18 day trip to Canada with cruise up the inside passage to Alaska, due to leave in June 2020. As a result of the pandemic, the trip was cancelled, after many emails back & forth we were issued an e-card valued at $8,500 each. After trying in vain to swap for a cash refund and feeling totally frustrated, not knowing when, if ever we would get to travel overseas again and use the e-cards. Finally, I had a thought! Could we use the e-cards on Australian travel and have done so at a hotel that Webjet had on their website. Look up "Webjet.com.au" and you should be able to use for something great in Australia. Better than nothing and wasting the e-card. I honestly didn't realise that Webjet & Webjet Exclusives were related in anyway.
They will not communicate
We booked for a flight in May 2020 (3 adults) and best they would do was to give us a credit as blamed the Airline (Qantas)as we wanted a refund due to elderly travellers.
Now we are trying to use the credit for the same flight route in April 2021 - now they will not communicate and once more blaming Qantas
No customer support
Booking was relatively easy. After paying however, all attempts to contact were met with unhelpful automotive responses.
Accessing my flight credits have been impossible.
Even the complaints procedure was a dead end.
I would not recommend any involvement with a company who treats its customers this way.
Tour cancelled no refunds
We booked a 14 day Vietnam tour for June 2020. After paying deposit to Webjet Exclusives we were contacted by their partner, Asia Vacation Group.
We promptly paid the balance of the holiday as soon as we received the invoice from Asia Vacation Group in January 2020.
Our tour was from Melbourne but we live in Tasmania so i needed to book flights to Melbourne for the tour so i contacted Asia Vacafion Group but was told for a late June departure they wouldnt be booking the International Flights until May so they couldnt tell me the date of the fli...
E gift card
I have E card too and was able to book flights to Tasmania and accommodation - it was quite easy. There is an option on the site too use the card and once you get to check-out it will give your balance.
Refund for cancelled tour
I booked what I believed was a tour of Japan with Webjet. The tour was handed to Tomato travel with no communication on the part of Webjet, in fact I checked with Webjet to ensure that I was not Paying money to a bogus company.
I have been training to obtain a reasonable refund since the tour cancellation in April. I have been offered half if the amount I paid which I am not prepared to accept. Has anyone had any success in achieving a fair refund? C
Good when all goes well; awful when things go wrong
Won't respond to emails. Very difficult to contact. Will not refund deposits for trips that are clearly not going to happen. Had two successful trips with them previously but latest experience has been abysmal.
If i could give less than 1 star- i would- Do Not Book With Webjet Exclusives
Booking made with Webjet Exclusives in August 2019.
Trip was for 10 day Singapore & Maldives All-Exclusives package for 6 people- total $18k to depart May 8th 2020.
I have still not received a refund or correct e-credits for this trip, despite a global pandemic being declared
7 months ago!
The issues with Webjet Exclusives has been endless. Poor communication, indifference from staff, no complaints resolution ability, piecemeal processes, constant blame shifting between their departments and a lack of integrity.
I am no longer interested in excuses and want this matter resolved. Not only has this caused me financial stress, it is now taking a toll on my mental health. ...Webjet Exclusives has $18k of ours and do not have the decency to reach out and make contact. Instead i am the one doing all the chasing which has caused an incredible amount of stress. Since Mar- i have been making contact weekly, and i'm exhausted. I have officially spent more time chasing up the refund, then i would have actually spent on the holiday!! I have sent over 40 emails and made over 30 phone calls to resolve the issue- before the phone lines were shut down and they refuse to accept calls from customers. I have also made contact via facebook, Instagram, Twitter and email, to no avail. There was e-credits issued at one point- sent to the wrong email address- for the wrong amounts and made out to travelers not within our group!! I have been told multiple times my issue will be resolved "within 48-72hrs" and heard every other excuse under the sun about the 'extensive wait time'. So many excuses, i do not have the time to list them all. I have been more than patient. I understand high workload pressures and the impacts of working in uncertain covid world- of course i understand - i paid $18k for a holiday i never got tot take and have been ripped off, lied to and deceived by the company i trusted my booking with! To rub salt in the wounds- The only emails i get from Webjet are advertising more travel deals! I am seeking full $18K cash refund because I never wish to deal with this company again. Or at very least 6 X $3000 ecredit vouchers made out to the correct travellers!
Pathetic customer service
Booked and paid deposit October last year for China trip October 2020. Have emailed numerous times and no communication received. There is no customer service. Will not use Webjet or their third party booking firm Nexus in the future
Terrible outcomes and sevice
Due to a cancelled flight Webjet changed my flight to the day before and my connecting flight was not changed. I was told that I would need to pay for my own accommodation for the flight that was leaving the day before my original itinerary. I rang Webjet to select a different option they told me it would go to the scheduling department and I would have a reply in 24 to 48 hours. I didn’t get this reply I rang them again I asked to escalate my matter and for a supervisor to call me. 24 hours later I had no call. I called them again and now I’m ...still waiting for the supervisor to call me. I called the airline directly and they told me that Webjet could put the submission in for a different flight which it seems they have clearly not done because the airline confirmed there is availability. Now I’m back waiting for a supervisor to call me. Absolute rubbish
DO NOT USE
Sold airfare. Flight cancelled. WEBJET no refund - must wait for airline to refund. Can’t even get a letter from Webber telling me there is no refund. So nothing - can’t even claim on insurance. No money, no flights. ZERO Accountability ZERO Responsibility. Flight was 5 months ago. Expedia honoured refund.
lack of communication
i have been trying to contact webjet exclusives by email for 3 weeks no reply no response no automated response so are they gone missing in action it so rude not to reply in a short and sweet way i have been trying to find out when i will get refund for overseas trip which was cancelled due to covid my trip was due to depart on june 12 /2020 there is no phone line open which makes you suspicious went to ACCC for help it was no help they said just wait now i have contacted my bank for credit card refund so iam very disappointed and worry will i get money refunded or not
Giving me the run around
I was promised a refund of $1150 for my cancelled 27 day trip to Canada and Alaskan Cruise. After months of waiting for the Promised credit vouchers I was told 3weeks ago they were sent to the wrong email address. I was then told I would receive them in 2 days and I am still waiting? You cannot contact Webjet exclusives by phone anymore only by email and they are not responding to emails either. Webjet.com are refusing to help!
Webjet Exclusives Atrocious Service - DO NOT USE THESE SHAMSTERS
Our 27 day Grand Scandinavian tour with Baltics cruise was cancelled by Exclusives & we were told we would be issued with gift cards for our monies paid. These have never been received. Contact with exclusives is limited to their email, email@example.com, which they do not respond to.
Promises of escalation to Head Office go unanswered.
Webjet refuses to honour its commitments!
Webjet Exclusives engages in unconscionable conduct by contracting with travellers to provide services and failing to deliver those services! Promised REFUNDS and written commitments to cover fare and tax increases are NOT honoured!!
Trip: 25 day Highlights of the Middle East Tour with Nile cruise and flights (Egypt, Jordan & Israel)
Departure: 13th March, 2020
Webjet no cash refund
Six people $$42,000 Webjet will not refund, we haven't been issued any ticket/voucher. We lost our jobs and 3 are elderly, refund should be easy just like other companies. Unacceptable.
Questions & Answers
We were booked on an all inclusive 10-night package to the Maldives via Singapore travelling with Singapore Airlines and Silk Air (a subsidiary of Singapore Airlines)., due to depart Sydney on March 20, 2020.
All travel was cancelled on March 18. We applied for a refund but were given "e-giftcards" for the full amount. However, we are now well into our eighties and I have recently had an operation on my spine which makes it virtually impossible for me to travel so far by air. We really need a cash refund (as age pensioners, we cannot afford to just write off the $6000 we paid in good faith)
How do we get someone to listen?
We have e vouchers for a cancelled trip to Canada and want to rebook but what happens if that trip is cancelled as well. Do our vouchers extend. Looking at booking in May 2022.
On November 18th 2019 all companies that issue a gift voucher has to have 3 years validity on it. It's law. I pointed this out to Webjet when they issued vouchers with only 1 year on them. Then they came back with vouchers with the extended date, making out they were really great in doing this. As I said it's law so they have no choice.. We have close to $21k in vouchers due in April 2023. We were supposed to have gone a boat trip Amsterdam to Budapest in August 2020. They said I could file a claim through my travel insurance, but I didn't as there is no guarantee they will pay out and it lets Webjet off the hook. We got a refund on the Travel insurance too. We are just waiting for Tasmania and New Zealand to open up and we will go there. Not much else you can do, the main thing to watch for is the extended stays when you arrive or when you return. Until that becomes a non-issue, we are not going anywhere.
I agree that Webjet is particularly unobliging on the refund front.
Similar story. We have vouchers for over $17 k for Canada Alaska. Travel insurance will not pay up. Vouchers have to be re -booked by the end of April 2021. I can get any answer from Webjet Exclusives on whether they will extend the deadline or how much I will loose if I just cancel.
Similar story to you all for a Canada/Alaska trip . I am trying to find out if the voucher will be extended beyond April 21 and still waiting to hear from them.. I am really peeved off
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