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Webjet Exclusives
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WhoRUPerth, WA
- 5 reviews
- 4 likes
Has anyone got a cash refund from Webjet exclusives
Has anyone got a cash refund from Webjet exclusives for a package ? We booked and paid for 18 day Canada Alaska holiday for June 2020 we paid in full in feb 2020 only to be told three weeks later there was a pandemic and we can only get vouchers for our $20. 000. 00 holiday .. We received vouchers for full amount but really want the money as we need iit now .. I’ve tried every avenue to get money back with no success .. has anyone been successful at all ? And if so HOW
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BibaHunter Region, NSW
- 3 reviews
Webjet is an appalling service provider booked a trip pre COVID was cancelled by webjet they to refused To refund
booked a trip pre COVID was cancelled by webjet they to refused To refund any money but never got on a flight and never stayed in a hotel so why do they need to keep our money
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N RoyalHunter Region, NSW
WEBJET scourge of the elderly.
My elderly parents booked a holiday paying $12,000 deposit with Webjet. They are refusing the refund any money. In the meantime my mother has been told she requires eye surgery to save her sight as she is going blind. This $12,000 could be used to facilitate this operation however Webjet refuse to return calls and are giving them the complete run around - offering a travel voucher instead. What good is a travel voucher to people in their seventies? Clearly their health is already declining. SHAME on you WEBJET for treating the elderly this way. They have worked hard for their money. RETURN IT!!!
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WazzaSouth East Queensland, QLD
- 2 reviews
Do not use webjet exclusives under any circumstances
We booked our Canada Rockies / Alaska Cruise in Dec 2019 to depart August 2020. We had to pay the full cost of the travel $10k as we booked airfares using QANTAS points. We have been in getting the run around from Webjet ever since we started contacting them in March 2020 and they are now offering a credit but we still haven't seen the credit. Never use them again>
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Peter and DebbieIllawarra, NSW
- 2 reviews
DO NOT USE WEBJET EXCLUSIVES
If our experience is anything to go by , you will be struggling to get ANY help from Webjet Exclusives...we were overseas in Sri Lanka on a WEBJET exclusives tour, we completed the land based section of the tour then our return flights to Sydney were cancelled by Singapore Airlines. No help from Webjet at all.
They did not reply to the 17 people who were left stranded.
We had to find, book and pay for our own flights back.
On return to Australia by our own means, contacted both Singapore Airlines and Webjet. Singapore Airlines WILL REFUND ...Read more
unused flights BUT must go through Webjet. Webjet WILL NOT apply for refund...this has been going on since March 20..I have made 24 phone calls and have sent 28 emails..travel insurance will not process claim as the airlines is willing to make refund but webjet will not apply. Webjet Exclusives will do anything to not pay up. The response from Webjet "the responsibility for providing a refund or credit rests with the airline" is fanciful as we had flights cancelled by Singapore Airlines who ARE willing to pay refund BUT must go through Webjet who claim that the contract they have with Singapore Airlines won't allow for such a refund. The airlines have been trying to get me the money but Webjet have been blocking such a refund.Similar opinion? Write a review on ProductReview.com.au!
Jillian EvansHunter Region, NSW
Japan Tour Disaster- March 2020
We booked a Japan holiday for 3 departing 24th March 2020 through Webjet. Surprisingly we received an email from Tomato Travel. We thought we had booked through Webjet and then mysteriously we received confirmation from obviously their subsidiary/partner for Japan tours - Tomato Travel.
We paid in full for our tour and then of course the pandemic hit and tours did not proceed.
That's when the 'fun' started. We contacted Webjet who referred us back to Tomato Travel. We exchanged many emails back and forth regarding a full refund. Tomato T...Read more
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TaniaSydney, NSW
- 3 reviews
Don't deal with Webjet or Nexus Holidays
We booked to go to China in May 2020. Paid a deposit through Webjet of $1078, due to Covid-19 the tour was cancelled. Webjet didn't wanted to deal with it and palmed it off the Nexus Holidays. We were told by Nexus Holidays we will only get a partial refund and have a non-refund amount of $400. The partial refund will take 12 weeks, not even sure we would receive this amount. A loss of 37% is a substantial amount for us as we are pensioners. WE WILL NOT DEAL WITH WEBJET OR NEXUS HOLIDAYS AGAIN.
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WhoRUPerth, WA
- 5 reviews
- 4 likes
No refund offered ..but can have a credit note only
I understand the frustration and pain of this COVID 19 . and what has happened . BUT we booked and paid for an 18dayCanada/Alaska tour / cruise/ rail to depart 6th June 202( boo hoo very soon) - Webjet insisted on payment in full back in January 2020 which we did . Then 2-3 weeks after,Webjet advised re COVID issues . We have never received any itinerary or booking notification for any of the sides / cruise/rail/tour/hotel/flights.. this is because they had never been booked yet.So we can not contact anyone for refunds . BUt they will not i...Read more
ssue us a money refund . They have offered credit, but $20K is a lot of credit -We need this money now and may not be able to travel in the future . What if Webjet fold,, what if we can no longer travel ..what if... ??? Please. Issue refunds to those who request ..Similar opinion? Write a review on ProductReview.com.au!
William V.Mid North Coast, NSW
Join the Class action against Webjet Exclusives
We are also in dispute with Webjet Exclusives
We booked our tour in MARCH 2019 for travel 24 April 2020
By their own admission our tour could not proceed
An Email dated 7 April advises they are looking into options
On 9 April they forwarded 2 Travel vouchers which have a use by date April 2021
No discussion at all with us. Cannot get a reply to Emails and phone calls
We are both retired and this is hard saved funds for a last hurrah.
Webjet has $14,600 of OUR money and we want it back
The last "return to normal" after this Pandemic will be overseas travel and our Prime Minister doesn't see that occuring until early next year
JOIN THE CLASS ACTION. It worked with Flight Centre now its WEBJET EXCLUSIVES...Read more
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Terrible service
Hi Marie.
John from Adelaide.
I agree with everything you said.
I have got exactly the same problem.
By the views i have read there are lot of very unhappy customers with Webjet.
If it was possible i would rate minus 0
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MarieVictoria
- 3 reviews
- 2 likes
Terrible customer service - never again
dec 31st i paid for a 17 day japan with hiroshima extension. I paid $4620 for the deposit to webjet exclusives. Firstly it took a week for them to tell me that they received my payment. Then I was contacted by this other company who I had never heard of saying that they were an agent of webjet exclusives and they were authorized to work with us to deal with the finer detail of the trip. they also said as the tour operator that they were required to get the remainder of the balance for our trip being another $6400. Everything was goi...Read more
ng well until the coronovirus happened. we waited for the "do not travel" advice from the government and heard back from both tomato travel and also webjet exclusives that our tour wasn't going ahead on the 5th of april. That we would hear back from Tomato travel in relation to what our options were. Tomato travel kept indicating in the communication that we couldnt cancel without losing the amount attributed to the flights (which singapore airlines had cancelled) and a $900 unrecoverable amount??? So around $3000. I wanted to postpone to cherry blossom in japan next year but they kept saying that they didn't have any information for next year and our best solution was to pay the $900 and go during autumn foliage in october. I therefore requested to change to an october date but asked them to send me info re the flights, a certificate that i could send to our insurance company for the $900 "unrecoverable costs" and an updated itininery. That was on the 1st of april. Ive received nothing back from tomato travel since then. Basically you cant ring them and speak to a real person. To further complicate the situation webjet exclusives announced on the 15th of april that all of the japanese trips were not going ahead and that we would receive our deposits back from webjet exclusives in the form of a gift card. I was very happy with that. I did receive the deposit back in the form of the gift card but it was only for $4620. I sent a note to tomato travel asking them what this meant in relation to our trip in october and so far have heard nothing even though I have sent a few emails. Webjet exclusives seems intent to say that we engaged tomato travel seperately so it is up to tomato travel to update us and that webjet exclusives basically cant do much more because we engaged tomato travel. I didn't even know who tomato travel was! I thought i was dealing with a big company being webjet exclusives. That's where i booked the trip and paid the deposit. I believe they are the prime contractor in this arrangement and so it is up to webjet exclusives to do something to help their customers who bought the product ON THEIR WEBSITE to get an appropriate solution. To say that we seperately contracted with Tomato travel is a joke. All of our details were passed across to tomato travel without our knowledge and now webjet exclusives is washing their hands of it all. Not a good look! I am very happy that I atleast got the deposit back from webjet exclusives of $4260 but extremely unhappy that I am currently out of pocket $6400 that I paid directly to tomato travel and webjet exclusives has said they are no longer marketing or advertising any of the tomato travel japan tours. That may be webjet exclusives but what about looking after your customers who purchased these tours on your website - You have a responsibility to do something to help them. I'm extremely upset.Similar opinion? Write a review on ProductReview.com.au!
Andrew K.Perth, WA
No reply No refund
We booked and paid $20k in full for a 21 day package to Canada including flights, Alaska cruise and Rocky Mountaineer train tour for June 2020. WebJet Exclusives cancelled the tour about 8 weeks ago and only offered a credit I.e no refund. In the interim we have emailed them several times requesting a refund as we needed the money to pay for repatriation flights from India costing $11k which has put us under tremendous financial stress. We have only received 1 automated email response which again offered only a credit. We never received any boo...Read more
king details for flights, cruise or accommodation. We did however receive an email from the cruise company saying they would refund the cruise portion but we would need to apply through WebJet Exclusives. WebJet Exclusives has not been willing to assist us in any way. Highly unethical and immoral behaviour.Similar opinion? Write a review on ProductReview.com.au!
Don
- 2 reviews
- 2 likes
No Refund....Snared in the Web!
We booked and paid in advance for a Web jet Exclusive 25 Day Highlights of the Middle East Tour including Nile River Cruise and flights departing Sydney 27/3/2020.
Prior to departure Web jet Exclusive cancelled the Tour due to the Coronavirus and asked for our patience in that they were working for the best outcome for their customers.
Subsequently they sent out e Gift Card credits. Due to our age, health and financial situation this was not a viable option for us and have sent several emails requesting a refund but to no avail!
Web jet Exclusi...Read more
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john p.Greater Melbourne (Metropolitan), VIC
18 day trip to Canada and Alaska
in June 2019 I booked a trip for departure date 23 May 2020 to Canadien Rocky and Alaska cruise Booking number BAU2394750 which has been fully paid. As a result I received e-gift voucher valid for 12 months which I didn't purchase.
For me to accept this I need a guaranty that in 12 months I would be able to take that same trip, otherwise, I need a refund. I received email from the Caribbean cruise that the booking is canceled and refound done to Webjet exclusive so why can't you refound back to me.
Cheers
Janusz
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uniquebdz
- 2 reviews
Great Outcome
I was stressed about my trip 19 days Balkans leaving in July. Webjetandtheinsurance both advised no refunds. Decided to just wait it out.
Yesterday I received Vouchers with a 12mth validity,woohoo.
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johnny
- 2 reviews
buyer beware
paid moneys for Scandinavian tour webjet cancelled tour but refuse to give refund although they have had our money since October and gained interestwill only offer voucher for deposit to be used within 12
months .can't get anyone in Australia to talk to since we made the booking although people in Australia till we booked now have to go through phillipines. customer service is a disgrace .
im telling you all don't have anything to do with them.
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Vicky ManosSydney, NSW
- 2 reviews
Pandemic profiteering and pathetic customer service
Booked a China tour through Webjet and expedition exclusives. They won’t refund despite the current climate surrounding China. We are a party of 6 and refuse a credit for next year - We may not even have a job so travel in 2021 is the last thing on our minds right now. Both Webjet and expedition exclusives have been poor in their customer relations. I will continue to seek assistance through fair trading and ACCC who say this company should refund. They can’t guarantee customer safety in China and want to prop up their companies with our hard e...Read more
arned money. They have no ethics. I paid in cash and want cash in return. They’re counting on people giving in or forgetting these credits as travel opens up and they dont have the compassion to see people will not travel to China in the coming years. Never will use either Webjet or expedition exclusives unless they show some ethical practice and refund their customers. We need this money to support or families now.Similar opinion? Write a review on ProductReview.com.au!
Not Happy
We have booked on a 12 day Borneo trip for September with a full deposit paid for 5 travellers. Four of the 5 have since lost jobs with the corona virus pandemic. We have contacted the company requesting a full refund as no flights or accommodation have been organised as yet. But only offered vouchers with another company that do a shorter 8 day trip. We will not be satisfied until our deposit is refunded. The communication has been terrible and emails left unanswered.
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BatemanPerth, WA
very sad
we are two 74 year olds who saved hard for a trip to singaope..on singapore airlines...due to covid19..which is tragic..and affected..thousands with holidays..l have on 4different days..not been able to contact webjet...have sent 3 Emails..done chats..to NO AVAIL..Due to Our ages VERY STRESSFUL..our trip is 24--29th April...NO RESPONSE AT ALL...Very Valuable Lesson..NO TO WEBJET...Joan and Barry Bateman.
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Dissatisfied customerSydney, NSW
Would never book through them again! Buyer Beware.
Last September, my boyfriend and I booked a trip to China through Webjet Exclusives that was due to depart May 6th 2020. Since January 2020 (before the travel ban) we have made countless phone calls, written a load of emails and lodged a complaint to Fairtrade NSW requesting a refund. Each outcome we were told we needed to wait for options that will be given to us “no later than 21 days before departure”. It’s now 19 days until our scheduled departure and we are yet to receive any information. Webjet Exclusives are claiming they’re waiting for ...Read more
the tour company to send them information and the tour company are claiming they are waiting for directions from Webjet Exclusives. It is clear there is no communication whatsoever between the two companies. We called twice yesterday and once today and they’re still telling us we need to wait until they receive the required information. This constant tennis match between the two companies is so frustrating. We are beyond furious and every one we speak to has the same scripted answer that we “need to wait”, and no one has helped in any way whatsoever. We requested three times to have a manager call us but that has not happened. We understand they are busy during this pandemic but we have been trying to cancel and get a refund since January 30th 2020. We will never book through webjet exclusives again and rest assured we have told everyone we know about this situation. No one can believe it. Buyers beware!Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Nikkigasked
To all those people that booked their holiday through webjet and then they sold you onto a third party. Webjet are still responsible for your refund. Your contract is with them. Put in a dispute with PayPal if you paid through them, you will get your money back. I got all mine. If you didn't pay through paypal take them to small claims tribunal, doesn't cost much.
1 answer
Could you please give me details on about the small claims tribunal please. Much appreciated
Lillian C.asked
We booked our trip with you, you then handed it over to Tomato Travel, who have not given us a refund, neither will they give us a letter to take it up with our Insurance company. Can you please contact them and request they get in touch with us. Our departure date was May 12th , from Lillian Caster
4 answers
I too booked a trip with Wedjet Exclusives in August for a departure in June for Japan 2020.Which Webjet handed over to Tomato Travel i never have heard of Tomato Travel.Webjet are the company who promoted the tour therefore it's up to Webjet to secure a full refund from Tomato Travel on our behalf.Have read a lot of bad reports about Webjet for not fully offering full refunds only gift cards.I will not be using Webjet again From John.C
I am with you John, will never ever use webjet again. Tomato Travel have turned their phones off, not answering emails either. We customers should take this further, perhaps class action like what people are doing with Flight Centre.
Just want to let you all know. I put in a refund request through PayPal, and have just been informed I'm getting all my deposit back after webjet wouldn't give me a cent. Place a request in through PayPal and see how you go
Aaaaaasked
Why is it some people have got a refund and we can only get an e-card that expires in one year. What if this lasts longer. We despertely need the money not a gift card.
4 answers
That i don't know, but i didn't ask either. I was kissing the money goodbye orginally
We booked and paid for an India trip $8500, that got cancelled due to the coronavirus, received a gift card that we wont be able to use. Have been trying to contact them several times for a refund, they never reply. At a loss about what to do.
Might be time to try Office of Fair Trading or ACCC
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