Webjet Exclusives

Awful upsetting beware!!!!! – If only I’d seen all the negative reviews before booking!! I booked a return flight to Toowoomba to see my dying brother. He passed away before I could get there. Tried Changing flights to Brisbane for the funeral a week later. Wanted to charge me about 1000 extra!!!! WTH??? I’ve clearly lost my money to these bunch of scammers. Beware at all costs!! Show details

Egypt 13 day – We did the 13 day Best of Egypt tour and found that the trip was great. Our guide Hany was so organised making our trip very comprehensive but easy. His wealth of information was invaluable and he introduced subtle changes to the itinerary when needed. We started early a number of mornings but thanks to Hany we beat the heat and the crowds and had afternoons to relax. Show details

Very tricky car hire – Booked car hire through Webjet including insurance and had to cancel more than 5 months in advance. Cancelled what I thought was the entire booking however Webjet only cancelled the insurance. Webjet kept the car hire booking and the deposit because I was required to cancel booking separately through another transaction. They were happy to take the booking and insurance in one transaction though. Show details

Online Change Request Booking for Webjet – I changed my flights due to unexpected event and I have sent a online request of flights and dates 4 times before the actual date , I only paid $80. Follow the online forms for rebooking and the customer support is excellent. Show details

Very happy using my e-card – I was able to use my e-card to book flights and accommodations in Darwin booking as a package very easily and use my husband’s e-card to book for my sister thank you Webjet

E gift card – I have E card too and was able to book flights to Tasmania and accommodation - it was quite easy. There is an option on the site too use the card and once you get to check-out it will give your balance. Show details

Biggest flops on the planet – Scam! Do not ever use them! They will take your money and not supply flights or anything you actually paid for! Stay away and save yourself Show details

Worst company and owner David needs to be charged! – Just a disgusting organisation. The simple man who started it, is pretty much just that! Simple! We will be going legal. Never buy shares in this diving organisation. Show details

Worst service ever !! – My son is stuck in Auckland, NZ due to Qantas flight cancellation and there has been no communication from Webjet in regards to cancellation or rescheduling the flight. My son is just 16 yrs old travelling alone for the first time and he has tried so many times to call Webjet but has failed each & every time. I am paying for his hotel… Read more

accommodation & food from Australia and the kind of service Webjet has provided has been a joke. Also, Webjet app still showing no updates on the cancelled flight. What a great travel company, this was the last time I have used Webjet service.

Great – I don't expect any additional fees. To purchase tickets. Not yet. Can adjust Show details

Disaster – Have tried over many hours to reach this outfit to make a ticket change. I have tried chat, phone and email, without success. What a disaster. Run away! Show details

Sent a request 11 days ago and they are sleeping at the wheel – Sent a request to change a flight and guess what we are too busy due to corvid and we respond when we wake up, not happy at all it has been 11 days and no response, I should have gone directly to the airline, guys don't waste time with these so called f*wits Show details

Don't waste your time & money – Webjet response to the covid cancellation is disgraceful.I sent an email directly to the airline and they replied within 48 hours but unfortunately cause I bought the tickets through webjet I have to deal with them.Its been 48 days with no reply... Show details

Avoid at all Costs otherwise it may Cost you a lot! – New Flights requested via Redeem Flight Credit. Trying to tell me new flights will cost an additional $2,000 on top of my $1,900 flight credit. Actual flights only total $2,000 Show details

Use of Credits – Worst customer service. Good luck trying to speak with anyone unless you are 24hrs out from flying. If you have credits Good luck using them. Jetstar has better service and that’s a real worry for Webjet. Took 10 mins to use my credits going straight to Jetstar site. If you book Virgin you have to go via Webjet Last time I will book with Webjet! Show details

Incorrect itinerary and doesn't answer phone (missed our flight to Europe) – When checking in at the airport we were told that we were not actually booked onto the flight, but one 18 hours earlier, despite our confirmed itinerary from Webjet to the contrary. Our ticket said one thing, but Webjet had booked us on a different flight number and time. Two hours on the phone at Melbourne Airport to Webjet (stressed as we had… Read more

a business conference and holiday planned) and no one picking up the phones at Webjet to help us, and our flight left without us.

Luckily Qantas came to our aid and helped us, despite the responsibility being solely with Webjet.

I will never use Webjet again and if I was a shareholder of the business I would be very concerned.

Appalling customer service!!!!!! – -cancelled flight - option to accept or submit alternative - submitted alternative; informed would here back within 3-5 days. It has now been 12 business days and no updates - customer service has been a NIGHTMARE- waited 10+ hours on multiple occasions - finally got through to an agent and spent 3+ hours talking directly with them and getting no… Read more

help or options. Will NEVER use webjet again. :( so frustrated and disappointed by this whole experience, I never ever leave reviews but this has been one of the worst customer services experience of my life. I understand staff at this time is difficult, but there has to be another way? I will only be using a travel booking service where you can call staff members in future.

Do not, do not book with Webjet – Zero customer service wanted to cancel flight due to contracting Covid on hold for hours, no indication how much longer the wait is. Terrible static on the hold music. Online chat the same. Kept saying lost internet connection. All designed to drive customers away. Pathetic in 2023. Should be able to email but can’t. Corporate office does not connect. Pathetic. Stay away!

Dissapointing – Went to use out flight credits, faced poor customer service, terrible communication, such an utter dissapointment. They just don't seem to care now they have our money. Such a waste. Show details

Try for refund from credit vouchers issued during covid – I booked with web jet for Garuda flights business class, due to covid was passed onto Garuda direct then after many emails back and forth Garuda passed me back yo web jet authorising full refund, then webjet told me they won’t honour, still trying to get refund, their refund page states “ page not found” just disgusting and so frustrated Don’t know where yo turn Show details

Take your money and run – Purchased tickets to NZ for a holiday Covid caused cancellation , have been trying to communicate with Webjet for a month now in regards to using my credits they don’t answer the phone don’t reply to email and if you get through to someone on messenger then it’s “sorry we are awfully busy I’m sure someone will be in touch with you”. If you want to throw your money away then use these guys. If you want to get something for your money then don’t… Show details

Criminals – They clearly had no intent of providing the service advertised. None. Zero customer service. Don't answer phones, respond to online inquiries and don't publish an email on their website. Rather telling. Avoid like the plauge. Show details

Just Pathetic – Awful customer service, booked a flight from Melbourne to Perth to visit my ailing Mother in Law, got some bad news so needed to rebook my flight over so I could arrive a day earlier. First tried by phone.....3 hours on hold day 1, thought I'd try on line day 2.....4 hours and no response....just pathetic. Ultimately ended up just booking another… Read more

flight over direct with the air line and have just had to concede the loss of the business class fare over which was not cheap as just needed to get it done.

They are fine at taking your money when booking but just abysmal at any follow up customer service..... Never again Webjet !....be forewarned that you might save a bit of money upfront but may cost a great deal more in the long run...........Boooooo ! to Webjet

They failed to pay Virgin 3 weeks after we'd booked our flight and we can't check in – We purchased our flights 3 weeks prior to departure, Webjet failed to settle the account with the airline, we are unable to check in for our flight and I have been on hold for 2 hours. Ridiculous. Show details

Phone and messenger service is useless – Phone and messenger service still waiting since 11:50 am now 2:46 pm. Got disconnected at 1hr10 min mark now for a second time for 1:45 min and still waiting. Tried via their message system online too and still no response since noon. I missed my flight due to a 7 car accident hold up on the motorway. I have an elderly sick parent to get to and can't get through to arrange new urgent flights. Show details

Hours to get through to discover significant costs – We booked direct flights (at a significant additional cost at the time) with webjet for quantas. Quantas changed the flights making our return two days later to work and kids and not direct. Almost a whole day trying to get through on the phone and web chat to discover that to be able to fly closer to the original date was going to cost an… Read more

additional $1,500. Is this price gauging when they were cheaper flights when we booked originally and they have had our money since.

Terrible customer service and booking process – Try to use a flight credit to re-book a flight. No one get back to me 7 days after submitting the request online. when trying to contact, choose either wait for an online chat service as long as 2 hours waiting time or a telephone number that will run your phone battery out without any answers. seems a just a platform to collect the money without any customer service Show details

Terrible eGift card – Don’t waste money buying Webjet eGift card as present for anyone. Gave 2 x $300 eGift card as present for someone who was about to go on holidays, thought they can use it to do things booked on Webjet site. Turns out eGift card is only good for flights and hotels and nothing else. Can’t be used to booked tours or anything else that can be booked… Read more

on their website.(Person going on holidays already had flights and hotel booked and paid). Save yourself time and just give a simple Visa card or Master card loaded with money as present so that they can use on any website. Don’t have this problem with any other business selling their eGift cards that cannot be used on everything on their website. Disappointed with Webjet, was really trying to make person flying have a great holiday, fun and full of activities after Covid locked down.

I would give zero stars to Webjet Exclusives who take your money and keep it! – We booked a holiday to Sri Lanka for 1 April 2020 that Webjet Exclusives cancelled on 15 March 2020 due to Covid. Yes we certainly are the April fools! They refused to give any refunds only vouchers for future travel. We are still $7180 out of pocket. You cannot talk to anyone, the only contact being online chat discussion with a ‘Customer Service… Read more

Representative’ who gives little if any service. A most disappointing company who we will never deal with again after we manage to get some semblance of redress from them. I’m an optimist. Avoid Webjet Exclusives is my advice.

Not to be trusted – We were booked on Webjet Exclusives for a tour to Canada but due to Covid the trip was cancelled and Webjet issued us with gift cards for the amount we had spent ($12500). Although we had requested a refund, we decided to trust them to deliver. Since then I made a booking for accommodation using my gift card but again had to cancel through Covid… Read more

restrictions. Webjet told me that I would receive a full refund as long as I could produce a copy of a waiver from the hotel stating that there would be no cancelation charge, which I duly did, but three months and numerous emails later they refuse to answer my emails or enter into any sort of conversation regarding a refund. It seems they have no respect for their clients/customers and would strongly advise against using them for any travel arrangements.