Weekenda

Our group of 8 women had a beachfront house in Newcastle booked for 10 months for our trip and 24hrs before we were due to check in I received an email (no phone call) stating the house was unavailable due to a smell in a bedroom from previous water damage. Absolutely disgusted that this was not sorted out prior to the day before our trip leaving… Read more

us without accomodation and passing the buck with another company on getting a refund immediately to find something else at short notice. Eventually this was sorted and refund received a couple of days later but I was out of pocket $3000 to pay for something else till refund came through. First and very last time I will go through this company and as a regular traveller i will stick to Airbnb in future.

Caring beautiful team! – I booked three apartments for four nights over Xmas. Sadly one of our our family members was rushed to Ed and ICU just prior to Xmas. Obviously none of us could go and I had to cancel our beautiful Xmas get together which we had longed for after just losing my beloved Dad. I have to say how much I sincerely appreciate all of the team who worked… Read more

so hard from 10 Dec to try and rebook all our accommodation and credit me back any our fully paid booking. Again my heart felt thanks to you all and I am forever grateful for everything you have done to help our family. God bless you all and I wish you a very happy and safe New Year. We look forward so much in rebooking with you and appreciate every efforts you extended to us. Warmest regards Katie

Good Hunter Valley Accomodation – We stayed in a clean well appointed three bedroom townhouse that was close to many of the wineries , restaurants and attractions. Better than a hotel and plenty of room for two couples or a family. Great responsive service and advice from all the weekender people with communicated with. Bruce & Jo Show details

Great Hunter Stay - Brokenback Homestead and Cottage – Booked through and recommended by Weekenda this fantastic place to stay. Looking forward to our next visit. Show details

Booked and paid $1611 in full in advance by paypal. Then they demanded credit card details which we never give out. Last time we used credit card for booking we were scammed by $18,000 for bets on Melbourne Cup Day. Now they refuse a refund, we cancelled 2 days after booking, 10 days before the due date, and they won't give a refund. Be warned - also note weekenda is actually booking.com - they hide their real identity under the weekenda name. Show details

The customer service team at Weekenda did a great job, Katie especially was a great help. Unfortunately, the property owners at Weekenda wouldn’t know customer service if it hit them in the face—respectfully. I booked a property in Hunter Valley, NSW, for a weekend in March, an extremely busy time, especially on weekends. My check-in time was… Read more

Friday 14th March at 12 PM, yet at 2 PM on Friday (two hours after check-in), I was notified that the property was no longer available due to a power outage. They admitted they had been experiencing power issues for weeks and had hoped to fix the problem before my arrival.

Their solution was either: 1.) Stay in a "luxury tent" with no air conditioning in 35+ degree heat and no kitchen. 2.) Stay in a three-bedroom house—better than the tent but not ideal for a couple, as we didn’t want a large, empty house.

I didn’t want to stay in either property, but I had no real choice, as I was left scrambling to sort this out while driving to Hunter Valley.

I told the customer service team that I expected compensation since I was being forced to stay in a property I didn’t book or want, and doing so 2hrs after my check in. I would have been happy with 20% off or any form of goodwill gesture, I wasn't asking for much—just ownership to their failure in service.

Instead, they offered to refund my $800 (for two nights) but said I would not be allowed to stay at the property, essentially leaving me with nowhere to go.

Luckily, my partner managed to find a last-minute stay with a private landlord who actually cared about his tenants. No clue how she sorted this on the day.

Weekenda strikes me as a typical large corporation that cares more about profit than people. I won’t be staying with them again, nor would I recommend them to anyone. I have no idea what I would have done if I hadn’t found another place—probably ended up $800 out of pocket, staying in a tent during the hottest weekend of 2025.

Didn't get what was booked – The accommodation that we had booked in the Hunter Valley was nothing like the accommodation booked. The advertised accommodation had a 'hot tub', a gallery kitchen and just seemed more inviting. We didn't get that except a run down dead bug infested place! Have emailed them back and forth and now no response from them. Will be avoiding this company in the future.

pedantic and cold, then charge for cleaning – Online process for registration was ok but required a photo of my drivers licence along with all my card details etc. Hope they have damn good cyber security. No need for that now but could not proceed without it. We visited the place 5 years prior when it was managed by the owner. Fab experience. This time was managed by Weekenda. On a… Read more

positive note, they were responsive regardless of what day/time during the stay. Arrived on Friday avo, place was the same but less selection of food and no lovely person to share tips and tricks of the area etc. Saturday morning, they sms'd to ask how it was going. Shared that when we arrived, the oven and some utensils were not clean, the spa was murky, some of the single use jams were partly used but otherwise the place was clean. We ran out of gas (hot water/stove etc) Saturday morning and let them know. 4 hours later, it was fixed. Went to cook to find the frypan was not clean either. At the end, we washed the pans used and left them to dry on the board, put all dirty dishes into the dishwasher with a tab and thought I turned it on, followed all instructions re garbage out, AC off, locked up etc. Come Monday, they send us an email with a bunch of photos from the cleaner and charged us for the unlean oven, the drying pans, the spa clean and dishes in the dishwasher, along with a cleaning charge. I replied with a reminder of the message I sent them stating the items that were not clean when we arrived. They reverted stating the charge stands. ?!? As this was a luxury weekend away, we were keen on the peace and quiet. The manager mowed for 4 hours around the property on Saturday and started again on Sunday at 830am. I sent them a note on this as being a bit rude for a weekend getaway in the Hunter! They seemed to think this was fine.

Dodgy Agent – We stayed in a holiday house managed by this company last weekend, and the experience was awful. From the second night, until we left, there was no hot water. My friend was in the middle of a shower when the hot water stopped. We contacted Weekenda, the agent, but they kept giving us incorrect information and no instructions on how to fix the… Read more

issue. Instead of apologizing and compensating us, they took no responsibility. If you can avoid it, do not use this agent. They are very dodgy and will rip you off.

Do not use Weekenda to book a property - unless you want to be ripped off – Please don't use Weekenda for bookings the reason is that despite special circumstances they apply draconian and unfair policies to cancellations. You have two days to cancel to get a part refund and after that no matter the circumstances you get nothing back at all. In my case, I booked the wrong dates, quickly realised my mistake and reached out… Read more

to change the dates within five minutes of making the mistaken booking. The response was an immediate ''no'' and that I wouldn't be refunded. Thank goodness I used the option to pay by four installments otherwise they would have made a tidy $650 out of me for doing absolutely nothing other than an automated booking and an automated payment. The cancellation was four weeks in advance and the timing of the booking was school holidays. There is just no way in this very popular holiday area that they won't fill that booking and not loose any money at all so this is just a money grab and nothing more. Don't use them - they don't deserve any business from anyone let alone holiday makers.

Totally Incompetent – The Weekenda - The incompetence of this company was next level from start to finish. We terminated our agreement with them due to their mismanagement of our property only to get one final smack between the eyes when we inspected the property at handover to find the kitchen floorboards ruined from water damage that was never reported to us & the… Read more

whole kitchen flooring needed replacing. If the star rating went into the negative they would get 5 Stars the other way.

Beware of staying at this property – I recently stayed at Bracken Ridge Villas Pokolbin for my daughter’s wedding, where we booked out most of the villas at around $1000 per villa per night. Unfortunately, it turned out to be the worst lodging experience of my life. The service was subpar, and the handling of a minor issue by the management left me feeling deeply disappointed and… Read more

outraged.

My first encounter with their incompetence was during the booking process. Despite providing a valid credit card, they claimed the payment declined due to an expired date, which I had already updated. However, miraculously, the payment went through shortly afterward.

The absurdity continued when they insisted on each guest providing a mobile phone number. Since my brother's children didn't have mobile phones, I provided mine instead. This requirement seemed unnecessarily rigid and caused unnecessary stress.

To add insult to injury, a week after check-out, I received a $400 charge for allegedly stealing a rug and tampering with a light fitting in one of the villas I booked for my brother. This accusation was ludicrous, as neither I nor my brother saw any rug worth $400 in the villa. My sister-in-law happened to take a selfie upon arrival in the room where the alleged rug was supposed to be and the photo shows the rug was not present upon check in. The staff's audacity to accuse me without evidence was beyond belief, especially considering there were multiple cameras monitoring our every move. Their feeble attempt to backpedal by suggesting I misplaced the rug only added insult to injury.

The incompetence and lack of professionalism exhibited by Bracken Ridge Villas were shocking. Not only did they fail to provide a comfortable stay, but they also resorted to baseless accusations and attempted to extort money from their guests.

I strongly advise against staying at this establishment. The appalling treatment I received and the absurd attempt to charge me $400 for a nonexistent rug highlight their complete disregard for customer satisfaction and ethical standards. Save yourself the trouble and avoid this disgrace of a property at all costs.

Shockingly bad! – Wow, rude and incredibly poor service from day 1 to the 14th AFTER we left! Chased more than 15 times on 3 issues. Asked if we could have a few people for a 3-hour BBQ outside and received a very rude reply, so we refrained out of fear. This was the welcome. As we checked in, we noticed a 'Weekenda' car parked in the distance and the driver… Read more

stared at us from the drivers seat. No wave or smile...like something out of a thriller movie. Holy cow!

The place we rented (Silver Springs) was poorly maintained and the dining table fell and hit one of our children on night 1. We thankfully took a video of the dangerous table and after a long argument, they agreed not to charge us. No mention of sorry whatsoever. No ask of whether the small child was ok. No offer to even come and look at the table and the inconvenience of not having a dining table. To the contrary, they wanted us to pay for it! These people are a different animal entirely.

Literally 2 weeks after leaving and hounding to get our deposit back, there was a claim out of nowhere (after multiple follow-ups and no replies for a business that claims to be 7 days a week) we damaged a different table and because they required a security deposit upfront, they simply took our money.

In the same note (2 weeks after leaving), the management complained about our road bikes in the house. $20k bikes that were thoroughly cleaned and carefully placed, and we were told we were disrespectful! No mention of the fact that such a rule wasn't noted and no consideration of how the bikes or the property was maintained. Just rude...

For context, we refrained from showering when they requested (odd request but we complied and no thank you), moved our cars when asked and rushed back for a water delivery out of the blue for a water tank (of course no thank you), cleaned the place thoroughly before leaving and overall, treated like criminals.

This manager is in a new category of their own called ‘absolutely disgraceful’ and if you want a safe house for a family with basic maintenance, this isn’t for you. The outdoor furniture was filthy, the couches inside had stains, the stools were about to break so we didn't use them for fear of being blamed, TV didn't work and wires everywhere like you wouldn't believe, bathroom door wouldn’t close properly which was a terrible inconvenience as you would expect.....and plenty more!

Wowza, I've seen lots over the year and always written super complimentary reviews and many of them....until now...this experience was a totally new low. I just wish more people would note when businesses like this put the customer last (or worse!).

#avoidweekendaatALLCOSTS!

Weekenda staff: excellent service with regular communication & easy contact – We found that, for our most recent holiday, the Weekenda managing property agent offered excellent service with regular communication & easy contact prior, during and after our stay. Also, we arrived right at 2pm to the booked property to run into the accommodation servicing team as they were leaving. They stopped to warmly welcome us & assisted… Read more

by describing the special features of the property. The property was impeccably clean & well maintained. The Weekenda service and the property facilities( Roscrea Homestead in Glen William) delivered holiday service above and beyond our expectations.

Professional Property Managers – As the property manager of our Estate, Weekenda do a fantastic job. The staff are highly professional and always available and willing to help. It is reassuring to know the Weekenda team will take good care of our property whilst providing optimal results. I would highly recommend them.

Weekenda.com - Recommendation – Weekenda have been managing two of my properties for over 10 years and I can advise that their service is second to none. The team are very active in marketing the properties and they have consistently delivered great short term rental bookings. Any maintenance items that are required are attended to promptly and professionally. The team are… Read more

always friendly and it is a pleasure to work with Weekenda.com. and I can recommend them without hesitation.

Weekenda 10yrs aniversary (Property owner) – It’s been a while, since i have written a review about my beautiful villa in Cypress lakes/oaks. 10 years ago, trying to find the right agent for my Villa was extremely difficult. Even more difficult, trying to find a trustworthy & professional service, was even harder. The most difficult thing to deal with, when letting a new property, was… Read more

stepping back, and allowing a professional service, to take care of your pride and joy. I also learned if you are not 100% invested in the letting process, simply don’t let your property!! Over time I let go, & gave Weekenda a chance to take care of everything. To be honest it was tuff. In doing so, I realised just how Professional Weekenda was. While we are in business together, I really believe it’s a partnership with our interest front and centre. So to this day, we have a wonderful friendship with the team, and most importantly a professional working partnership. So thanks for the last 10years Weekenda you guys have been amazing. The next 10 yrs, will be the same I am sure , as the formula you stand by, just works! Warmest regards & thanks Les

Thank you – I would like to express my appreciation to Weekenda for their excellent management of my property. Their professional service and prompt responses have made managing my properties a breeze. All the guests who have stayed at my venue have had a seamless check-in and check-out experience and have thoroughly enjoyed their stay. Weekenda's great… Read more

management has made my life so much easier, and I highly recommend their services to anyone looking for a reliable property management company."

Owners Perspective – As an owner, my experience with Weekenda hasn't been great. Despite their claims of a rigorous guest screening process that prohibits parties and wild behavior, our first guest was a pretty rowdy bucks party. On another occasion, guests were setting off illegal fireworks dangerously close to our main house. This guest had been booked at a third… Read more

of the agreed rate without our permission - they had been relocated from another one of their properties at 2 am, where we suspect they had been kicked out for bad behavior. Their behavior did not improve at our house.

We repeatedly asked for quotes for services such as cleaning, with no response. When we finally received our statement, we were shocked to see that the cleaning fees on one occasion exceeded the nightly rate, and the quality of cleaning was subpar - they didn't even clean the floors. Despite raising these concerns and repeatedly asking for the cleaner's scope of work, we received no response.

Requests to have repairs from guest damage are painfully slow. You will need to hassle them constantly to try and get a resolution. One of mine is still outstanding 4 months later and I'm assuming has been placed in the 'too hard basket' (one of their guests ignited heat beads in an expensive 'clean oil burner' - which completely destroyed it).

My suggestion would be to manage the property yourself and avoid these issues completely.

Nightmare weekend away – We stayed at Ponderosa on Mereweather bins were full on arrival . Unable to open the main doors as we couldn’t get in touch with anyone to ask how to unlock The stairs to the back pool were rotted and completely broke when my wife was carrying our 7 month old up the stairs they both fell and she injured her leg quite badly. Coffee machine was… Read more

broken. While using the shower the glass door completely fell off upon opening and we managed to repair this ourselves so we could still use the shower. No cleaning supplies for us to use except a mop yet they had the nerve to charge us a cleaning my fee after we left . Then we were charged $200 for a lamp that was broken prior to us staying there. Safe to say this was a nightmare of a trip and a nightmare of a company to deal with

Extremely disappointing – Unfortunately a very disappointing experience. Booked this accommodation over a year ago and was unable to receive a refund due to covid, after the decision to re book to ensure we didn’t lose our money, we continued to have nothing but trouble dealing with the weekenda company. We rang to add two more people to our booking (according to their… Read more

website there were at least ten beds). This cost an extra $670, we paid this and the next morning received a phone call stating that we were unable to book for 10 people, after being corrected with their own website, they apologized and organized for two more bed to be made up, and then asked for us to pay $50 per extra person per night ($200) After showing proof of paying the extra 670 we requested a refund of the $400 over payment to which they quickly back tracked saying they had computer glitch’s and we had in fact (conveniently) paid the correct extra amount of around $670. The outside is covered in security cameras which seems like a bit much. Certainly will not be booking with this company again. Extremely unorganised and frustrating to deal with.

The whole company is deeply flawed. DO NOT USE – It was really unfortunate but the whole company from top to bottom was deeply flawed and utterly incompetent. I was unable to speak with manager to resolve the issues I had with my booking. I was led to believe the property I was booking had spa, when I arrived I was told unfortunately while the spas bubbles worked the heating element didn’t. This… Read more

was just the beginning with them unfortunately. Long story short, don’t book with these guys, they over sell their properties and are a complete rip off. I only wish I could give a lower rating.

Biggest rip off booking agent! – In the information on Stayz we had a long time to be able cancel our trip with out penalty. As soon as we paid the deposit we received an email informing us that we had 48 hrs of cancellation to be able to recoup the full amount. Having to cancel not long after this period we've lost half of our deposit. Took forever to get any response and our payment, had to chase up multiple times to get any action!! Very untrustworthy!! Show details