2Well Home Loans

Well Home Loans

 Verifiedwellmoney.com.au
4.8

200 reviews · Statistics

PositivevsNegative
95% · 1908 · 4%

Loan TypeFixed Rate (54), Variable Rate (113) and Split (9)
Loan used for
  • First Home (41)
  • Second Home (13)
  • Investment Property (17)
  • Refinancing (84)
  • Home Construction (1)
Loan Term27.529 years
Transparency
4.8 (176)
Customer Service
4.8 (184)
Application Process
4.7 (174)
Timeliness
4.6 (173)
Online Tools
4.5 (86)
See the Best Home Loans in 2024 as rated by Australians on ProductReview.com.au.

Reviews

200 reviews
Gerry
GerryWAPerth, WA
 

Great experience and fantastic communication

Always available to answer questions / help with the process
Nothing was ever a problem
Great communication Show details
Haotian Su
Haotian Su
 

Good rate, good service

Friendly team, get back to my email and answers phone call promptly and professionally. Rates are good.
Craig W
Craig WVictoria
  Verified

Perfect for me

Great customer service
Excellent interest rates
Good communication
Very satisfied thanks Show details
DYB
DYBNSWSydney, NSW
 

Multiple good experiences

Excellent customer service and easy to work with. We’ve used well home loans for a new loan, and for an home equity loan, and have had seamless experiences both times. The quick responsiveness and pleasant customer service have been the standout and best aspects. Very competitive rates too. We’ll definitely use again. Show details
Application Process
Online Tools
Applicant
ApplicantQLDSouth East Queensland, QLD
  Verified

Pretty average

We had been paying a lot more than current rates with-out you contacting us to let us know we didn't need to be doing that
We asked for a discounted rate that we recieved but is wa not as much as we hoped / thought would be fair
We are an existing customer and had to provide a lot of details that you already have/know.
You did all these checks to see if we could pay the loan repayments even though they are less than we currently have been paying.
We were not able to borrow as much as we had hoped.
It took a long time to process - also had to resubmit because the solicitor spelt my name wrong
We had asked to start weekly repayments of $1000 and confirmed several times but only $850 was taken Show details
Application Process
Mark
Mark
 

Refinancing my home loan was easy!

I needed to top up my home loan for some planned purchases. The process was very simple from start to finish and whenever I had questions they were responded to very quickly. I really appreciate the customer service provided by Mick and others from Well Home Loans, and it was a very positive experience throughout with a very competitive interest rate. Thank you! Show details
Elton
EltonNSWSydney, NSW3 posts
 

Best Customer service with Best rates

I have had five star experiences with Glenn and the rest of the Well Home Loans team over the last years as well as recently. I find Glenn very responsive, genuine and fair. I feel that balances well the interests of a home loan provider and me as a customer. As a result, I have made decisions to not just remain with Well Home Loans but also to amplify my loan portfolio through them. I would not hesitate to recommend Glenn and Well Home Loans to other customers (as I have already done in the past). Show details
Maria
MariaNSWSydney, NSW2 posts
 

Great service

Rates are quite competitive and service is very good. Particularly Mick who answered all our questions and was extremely responsible, knowledgeable and personal! Thank you Mick and team for a smooth experience :)
Ben
BenQLDDarling Downs, QLD2 posts
  Verified

Good service to a point

I found the application and approval process was very straight forward, with very good support. After the loan was approved, the care factor and attention to detail was a bit lacking though. For example, the repayment frequency is not what I asked for and the email responses were pretty blunt when I asked questions to clarify how the card and offset account work.

Overall I am satisfied with the application process and end result. As always there is a little room for improvement, but nothing that would deter me from using them again. A competitive rate is important right now. Show details

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Tooraj
ToorajVICGreater Melbourne (Inner), VIC
  Verified

Great service and support to get a new home loan approved

The Well Home Loans' process worked very well throughout the application and approval of my new loan. I was however hoping to move all my banking from ANZ to Bendigo and Adelaide Bank (BAB) but Unfortunately BAB's banking facilities and features are very primitive. Show details
Online Tools
Katie
Katie
  Verified

Excellent service, great rates

I had a fantastic experience with Glenn and the team. I did my research before applying and Well's rates were really competitive. Glenn was always responsive, helpful and informative answering the questions I had along the way and he kept me updated throughout the process. The application process was also quick. Between the rates offered and the friendly and helpful service, I wouldn't hesitate to recommend Glenn and Well Home Loans. Thanks again Glenn and team for making it a smooth process!
Fe Brady
Fe Brady
 

Great experience

Very professional dealings during the entire process. Will definitely be recommending Well in the future. Show details
Lee
Lee
 

No dramas, excellent service

We dealt with Glenn Cremin who was very quick to answer all of our questions. No dramas during the process at all. Thanks Glenn. Would recommend! Show details
Dan Hall
Dan Hall
 
Ryan
RyanMelbourne5 posts
 

Fantastic service!

A huge thank you to Kerry and Glenn for your prompt and professional service throughout the home loan process. My experience with Well team from initial application to formal approval and settlement has always been smooth and very efficient. Would definitely recommend Well Home Loans to my friends without hesitation! Show details

Questions & Answers

ADR
ADR

Some months ago, after many many hours of research and reading reviews etc, we took the first step of application with you, spoke to a representative over the phone, but needed to wait for more stability (one of us was part-time, but now full-time) before completing the online interview. We are a married couple 52yrs and 31yrs of age, full time employees with a solid savings track record. We want a short term loan for 14yrs (before retirement age of the elder) with options of additional payments. We have approximately 40-50% deposit for a first home up to $500k (maybe more on both counts, this is conservative). Our credit ratings are spotless. The quicker it's paid off the better for us, we just need future home security. Our main concerns are the shortness of the term of the loan and its small total amount (comparatively), age of the elder lender and loan non-approval affecting credit ratings. We saw the one star review from shaun from 3 months ago: 'Avoid Avoid, Unethical and Dishonest' and found ourselves shocked and disheartened to read it, they seemed like a sure thing and honestly it give us cold feet. In juxtaposition, reading your reply whereby you actually took responsibility for the problem and apologized is a very rare thing and shows how much you do care. A very honorable and desirable quality, if true. Still, it's a scary thing for us and we need some reassurance before we proceed. This is of vital importance to our lives and future.
To go through a broker would reduce our risk, but probably cost us more. To proceed with Well Home Loans would reduce our costs, but seems more risky. Importantly though, we are likely dealing with people who actually care with Well Home Loans. Can you please address our main concerns and also give considered responses to the body of this converse. Kind regards.

Well Home Loans
Well Home Loans   DM   
Craigee M.
Craigee M.

Hi there, we are looking to refinance our loan and switch to an equity loan. Our LVR is around 60-65%. We also want to add a $40k home Improvement, so we have these funds after the refinance available to us. We are with one the Big 4 on a P&I loan, and have never missed a repayment in 16 years. We tried to get a better deal and while the did come down more than we expected, it is nowhere near you guys.. Before we drop you guys a line, does all this sound doable? TY, Craig

Well Home Loans
Well Home Loans   DM   
Aussiebloke34
Aussiebloke34

Do you lend to people on a disability pension with a very good LVR (Roughly 50%, so zero risk) and a current mortgage with proven AAA Credit history and zero missed payments? (I am 40 years of age only)

Well Home Loans
Well Home Loans   DM   
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Details

CategoryHome Loans
Business TypeNon-Bank Lender
Visit official website

Contact info for Well Home Loans

  • ABN: 30154777152

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