Well Money

My first review : Well Home Loans are trash – 1. Told me everything with my situation was fine and when a business sold I would be approved. 2. Cancelled my application without bothering to tell me it had been withdrawn. 3. Didn't bother to read my e-mails explaining my situation. 4. After reiterating what was already the plan they reopened my application. 5. At this point I would have gone… Read more

elsewhere based on the trash customer service from [Name Removed] and [Name Removed]. It was beyond terrible. They really shouldn't get paid for the lack of service they provide. 6. Due to running out of time with settlement date fast approaching I had to stay with them. 7. Asked if a particular letter would speed things up, and they told me yes that will be fine. 8. Cancelled my application and tried to tell me my story had changed when I followed the advice of the lender. 9. If you get [Name Removed] or [Name Removed] do yourself a favor and ask for [Name Removed], [Name Removed]or [Name Removed], they have heaps of positive reviews and the other two will just make you very angry and you might miss out on your house due to their blatant incompetence. Seriously do not use these jokers.

Low rate & very pleased with my experience – I was initially drawn by the low interest rate and loan account facilities. As a first home buyer this was my first loan application process, which I found to be a pleasant experience. This was largely due to the quality of service provided by my loan officer, Glenn. Communication was courteous, prompt, attentive and transparent. Glenn was… Read more

understanding of my situation as a first home buyer and provided clarity to my questions when it was needed. As a result, there was a sense of ease with regards to the financing aspect of purchasing my first home.

There were no unexpected extra costs or issues in the loan application process.

I am satisfied with the rate I received for this loan. I find that the yearly costs of the loan product suits my needs without unnecessary package expenditure on account fees, credit cards etc.

As long as they are comfortable with the idea of an online lender, I would easily recommend Well Home Loans to my friends, colleagues and family. I hope my positive experience so far continues while servicing my loan.

Excellent rates, great product. Highly recommend – Overall, we are very happy we decided to move ahead with Well Home Loans. My wife and I have a sizable portfolio including multiple investment loans. The rates are extremely competitive - and the product features are excellent. Not many lenders allow 100% offset on a fixed rate loan - but Well Home Loans does. The fixed rate was also significantly… Read more

better than what our previous lender could offer. The fees were not zero, but they also were not unreasonable.

The only criticism is that the application did take a while to progress. We applied days before the COVID-19 pandemic started - which likely impacted their approvals process (staff working from home etc). However, once it did get moving, the process was smooth. Our Senior Assessment Officer (John) was very helpful and nothing was ever too much trouble. We asked plenty of questions - and John was always able to answer competently.

Paperwork and settlement were all straight forward. Internet banking is basic - but it does all the important things. One improvement would be to have support for New Payments Platform (including PayID and Osko).

Overall, we are happy and would certainly recommend Well Home Loans.

Would recommend to anyone – Very low friction: no-nonsense, clear, and straightforward. Glenn in particular has been very helpful. Would recommend to anyone.

Such a pleasure – Well home loans team and specifically Mick have been amazing. They did an excellent job in processing our application. This is our first home loan and we definitely needed some hand holding. Mick assisted us in every step throughout the process from early application, offer phase, building inspection to settlement. Thanks and all the best.

Multiple good experiences – Excellent customer service and easy to work with. We’ve used well home loans for a new loan, and for an home equity loan, and have had seamless experiences both times. The quick responsiveness and pleasant customer service have been the standout and best aspects. Very competitive rates too. We’ll definitely use again. Show details

Pretty average – We had been paying a lot more than current rates with-out you contacting us to let us know we didn't need to be doing that We asked for a discounted rate that we recieved but is wa not as much as we hoped / thought would be fair We are an existing customer and had to provide a lot of details that you already have/know. You did all these checks to… Read more

see if we could pay the loan repayments even though they are less than we currently have been paying. We were not able to borrow as much as we had hoped. It took a long time to process - also had to resubmit because the solicitor spelt my name wrong We had asked to start weekly repayments of $1000 and confirmed several times but only $850 was taken

Not Great For Business Owners – After an extensive process, found they are quite unfriendly and unhelpful to business owners/self employed. Even if on payroll, with good salaries and profitable business, the process was onerous, took a long time and ultimately refused a loan based on items they don't accept in a business, but had not declared that in advance

Avoid Avoid, Unethical and Dishonest – I’m not a person that leaves reviews, but my experience with Well Home loans was so stressful and the customer service so horrendous that I thought I would share to warn others. I had a mortgage pre-approval with a smaller bank, who I had used previously. I purchased a new house with a 60 day settlement, then had second thoughts on using the bank… Read more

I had pre-approval with, as they had been sold recently and the rates weren’t great. I did some research and Well Home Loans came across as what seemed a good choice. I then made an appointment with one of their brokers and had interview with Tony. I explained the circumstances that I was buying with a friend and that my friend would be living in our existing house and I was going to live in the house that we had just purchased. It was to be an owner occupier loan. We owned our existing house outright, both of us had secure jobs and a prefect credit rating. It seemed to us, that it should be a simple process and Tony said the same. We then spent two hours each, filling in the online application form, which was extremely onerous, with over 100 questions, including how crap like how much you spend at the deli. Way over the top, which should have been a warning not to proceed then. The process dragged on and on, they asked for additional documents about certain things and we obliged. At about the three and half week, I sent Tony an email saying I was stressed that it hadn’t been approved and settlement was drawing near. Tony rang me, said don’t worry mate, I have 25 years doing this, it’s going to be approved no problem. The loan application proceeded to credit and I thought it would be fine. A week later Nick from Credit called, saying my application was declined. Reason given, it was an owner occupier loan and my friend wasn’t living it. I'm not sure how that makes sense, considering I would be living in it. My main gripe is not that I was declined, but the fact that they lied to me for 4.5 weeks, telling it will go through, knowing I was on a 60 day settlement. What they did was extremely unethical. Tell people at the initial interview, don’t lead people on and knowingly lie to them. The stress we suffered, knowing we had three weeks to secure a loan, or miss settlement and potentially loose our $77k deposit, plus interest, plus legal fees was horrible. I didn’t sleep for a week. We eventually got onto a broker, explained our circumstances, exactly as we told Tony and the new broker was gob smacked that we had been declined. Fortunately the broker, new his stuff, unlike Tony and has managed to fast track us a loan, with another bank, who generally only take low risk buyers like us. The process was so much better with the new broker. Chalk and cheese. All I can say if you are contemplating Well Home Loans, don’t, avoid, avoid avoid. If you do decide and get someone called Tony, then good luck with that.

Best home loan service – I have nothing but good things to say about Well Home Loans. They are always such a pleasure to speak to and deal with and are on top of any issues that we have. Very good at explaining things in Laymans terms when needed. We have dealt with Michael Lazari in particular each time we need to refinance as well as in between and his customer service… Read more

is always fantastic along with his team. We love the fact we can have a fixed loan with 100% offset. Due to refinance now and once again they are doing their best to look after us. Thank you team!!

Fantastic service will be back again in the future – Excellent service through Well Money and specifically Michael Lazari. This is my third time obtaining finance with them and the experience was smooth and the few issues that may have got me knocked back where sorted quickly. Thanks appreciate it.

Good experience – This our 2nd time using Well and they have been excellent to deal with on both occasions and offered very competitive rates. Very happy with the experience.

Refinancing my home loan was easy! – I needed to top up my home loan for some planned purchases. The process was very simple from start to finish and whenever I had questions they were responded to very quickly. I really appreciate the customer service provided by Mick and others from Well Home Loans, and it was a very positive experience throughout with a very competitive interest rate. Thank you!

Best Customer service with Best rates – I have had five star experiences with Glenn and the rest of the Well Home Loans team over the last years as well as recently. I find Glenn very responsive, genuine and fair. I feel that balances well the interests of a home loan provider and me as a customer. As a result, I have made decisions to not just remain with Well Home Loans but also to… Read more

amplify my loan portfolio through them. I would not hesitate to recommend Glenn and Well Home Loans to other customers (as I have already done in the past).

Great service – Rates are quite competitive and service is very good. Particularly Mick who answered all our questions and was extremely responsible, knowledgeable and personal! Thank you Mick and team for a smooth experience :)

Good service to a point – I found the application and approval process was very straight forward, with very good support. After the loan was approved, the care factor and attention to detail was a bit lacking though. For example, the repayment frequency is not what I asked for and the email responses were pretty blunt when I asked questions to clarify how the card and… Read more

offset account work.

Overall I am satisfied with the application process and end result. As always there is a little room for improvement, but nothing that would deter me from using them again. A competitive rate is important right now.

Great service and support to get a new home loan approved – The Well Home Loans' process worked very well throughout the application and approval of my new loan. I was however hoping to move all my banking from ANZ to Bendigo and Adelaide Bank (BAB) but Unfortunately BAB's banking facilities and features are very primitive.

Excellent service, great rates – I had a fantastic experience with Glenn and the team. I did my research before applying and Well's rates were really competitive. Glenn was always responsive, helpful and informative answering the questions I had along the way and he kept me updated throughout the process. The application process was also quick. Between the rates offered and the… Read more

friendly and helpful service, I wouldn't hesitate to recommend Glenn and Well Home Loans. Thanks again Glenn and team for making it a smooth process!

No dramas, excellent service – We dealt with Glenn Cremin who was very quick to answer all of our questions. No dramas during the process at all. Thanks Glenn. Would recommend!

Fantastic service! – A huge thank you to Kerry and Glenn for your prompt and professional service throughout the home loan process. My experience with Well team from initial application to formal approval and settlement has always been smooth and very efficient. Would definitely recommend Well Home Loans to my friends without hesitation!

Just Amazing !!! – Excellent service provided by Kerry and Mick. Can’t thank you guys enough. Amazing product offered and the turnaround time of the application is remarkable. Settlement was also quick and everything was done online. Thank you so much Kerry and Mick. What a great bunch of guys.

Awesome from start to finish – With many reviews for online only loans stating lack of communication I was interested to find out how Well Home Loans would do. I am glad to say they were awesome from start to finish. Great communication from our loan officer Glenn, always responded to questions quickly and kept us in the loop constantly about where things were up to. When it… Read more

came to settlement the team were on point and ready ahead of time which meant settlement took place swiftly without any delays. Was a really great experience. Thanks Glenn.

Smooth service; great rate – We applied to WellHomeLoans because their rate was, as far as we could tell (including after speaking with a broker), the best on the market. We were extremely happy with the service we received from Patryk and Michael (Mick).

Excellent Service – I received excellent service from Well Home Loans, in particular from John Ardiles and Valentina Bajrami. Initial stages were very efficient through their website and a few phone calls with Valentina. They then provided the pre-approval pretty quickly. Later stages were also very smooth with John's timely responses. Overall my experience with Well Home Loans is very positive (transparent process, no unexpected costs) and I highly recommend them.

Brilliant Personalised Service – We received fantastic service. Steven Nguyen was quick & efficient regarding collection of documentation. John Ardiles was fabulous, answering every question & making the process easy. We highly recommend Well Home Loans.

A Pleasure to Deal With – Having recently refinanced an investment loan with Well Home Loans, I cannot speak highly enough of the wonderful help, cooperation and service provided right throughout the loan process. This was not a straightforward application, but nothing was too much trouble for Kerry, who guided us through the requirements and processes with her grasp of… Read more

the issues and with patience and good humour. On reaching approval phase, Glenn, too, made the process very easy for us, He was not only extremely efficient, but also most personable and understanding as well as keeping us well informed. Altogether, a seamless and pleasurable experience - and we have a significantly improved loan!

The process was so easy – Well home loans application system was easy from start to finish. The instructions are easy to follow. If you have your documents ready to go, the system for uploading and applying for the loan was a breeze.

Superb Customer Service – Mick helped and guided us from minor to major issue. Even we signed and completed our contract he still able to accommodate our queries without hesitation. He offered great deal and good relationship with their client.