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Well Home Loans
4.8 from 152 reviews · View Statistics
See the Best Home Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.8
152 reviews
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Amor7186
Amor7186South East Queensland, QLD

Excellent service and great rates!

published

The initial application was a bit slow but once we got to the credit assessor it was great. Glenn was so supportive, prompt and friendly. He was happy to answer our many many questions. Settlement went very smoothly and we are very happy with the rates We would highly recommend!

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Simple and efficient to work with

published

We worked with Glenn and he was absolutely fantastic. The customer service was excellent which made the whole process smooth and relatively easy. We would highly recommend Well Home Loans.

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5/5
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5/5
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Glad I made the switch

published

Excellent loan rate, much better than what my Big 4 bank could offer. The online application process was straight forward. Michael Lazari was great to deal with and very helpful with the application process and the approval went very smoothly.

Transparency
5/5
Customer Service
5/5
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Paul R.
Paul R.Perth, WA

Couldn't be happier with the service and the interest rates and products offered by the team at Well Home Loans

published

The products and business model itself are uncomplicated, they clearly communicate the features of each product as well as the process. Well Home Loans need to be on your list.

Transparency
5/5
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5/5
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Mano
ManoSydney, NSW
  • 3 reviews
  • 3 likes

One of the best to deal with

published

Michael Lazari is one of the best professionals I have dealt with in my entire life. It was an absolute pleasure working with him in my loan application process. His suggestions were spot-on, which made it so easy to apply for the loan.

Transparency
5/5
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5/5
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DavidP
DavidPSouth East Queensland, QLD

Best Home loan lending experience

published
Transparency
5/5
Customer Service
5/5
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Mel
MelMid North Coast, NSW
  • 2 reviews
  • 1 like

Highly recommended

published

First time getting a home loan. Michael & Glenn have made this a a very easy process for me. Patient, transparent and informative. I can not recommend these guys highly enough. Plus I got an excellent fixed loan WITH an offset account AND I can do extra repayments up to $20, 000 a year at no extra charge. You can"t beat that. Thanks Boys

Incentivised Review No
Loan TypeFixed Rate
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Smooth pain free proecss

published

Overall a painless process. Started the application with Well on the 1st of November, and settlement occurred on the 9th of December. Excellent communication throughout the entire process by both of the loan officers involved.

Only downside was the valuation which was done in person came in lower than my build cost, but that is a reflection of the market and not the company itself, something to take into account not to completely trust the estimates of domain for the suburb and property.

Application was far smoother than my previous lender, and would definitely recommend for anyone seeking a new lender

Transparency
5/5
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5/5
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Great service!

published

The homeloan process was easy and efficient. The customer service representative was helpful, and the process was straight forward. They were available when needed. A friendly and personal service. The bank is online only, but if you do need to withdraw cash you can pay a fee to go into a branch. We are new customers, but very happy with the service so far. I would like to see the bank offer sub-accounts in the offset, which is not currently available.

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5/5
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5/5
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Fantastic service and attention to detail right the way through refinancing my home loan.

published

Well home loans have been fantastic right from the beginning. They offer cut throat low interest rates - the best in the market, and their service was exceptional. They answered emails promptly and called you right back if they missed your call. The entire refinancing of my mortgage was painless and easy to navigate. I can highly recommend refinancing with well home, they step you through the entire process and to reiterate again…their rates are the best on the market.

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5/5
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5/5
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RiceMuncher
RiceMuncherVictoria
  • 2 reviews
  • 1 like

Competitive Loans with good service

published

I was looking for a bank that offered better rates than the Big 4.
Took a home loan with WellHome Loans.
Despite being online only, they had a quick and easy pre-approval process. Staff were helpful and prompt in both telephone and email interactions.

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5/5
Customer Service
5/5
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Daniel
DanielSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Highly recommended

published

We're very happy with Well Home Loans. Michael Lazari made things very easy for us even though we had quite a bumpy journey because the settlement of our first home was delayed 6 months. He was patient and touched base with us regularly to ensure we kept documentation up to date. Once settlement time arrived, the process was very smooth. I appreciate that Well Home Loans is not a huge organisation where customers are just numbers, and this is reflected in their friendly customer service.

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5/5
Customer Service
5/5
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Tran Ba K.
Tran Ba K.Greater Melbourne (Metropolitan), VIC

Hassle-free transaction - highly recommended!

published

Michael & Patryk were incredibly professional & helpful, and the whole process was very straightforward. Highly competitive rate too - cannot recommend them high enough. Thanks again for such a hassle-free experience guys, we really appreciate it.

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5/5
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5/5
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Efficient investment loan application

published

Directed through the process by Steven then Glenn, who were timely in their responses to questions via email and upfront about document requirements and fees. Clear instructions regarding contract signing and details to be aware of.

Incentivised Review No
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fairymum
fairymumSydney, NSW

Investment loan

published

I have an investment loan with them and the process was relatively quick and easy. Rate is great, too. Would recommend them to friends or family. Better than big banks.

Transparency
4/5
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4/5
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Questions & Answers

Dee B.
Dee B.asked

Can I still borrow (First Home Buyer)even if I have a saved deposit amount that is less than 20% of the property price? ty

1 answer
Well Home Loans
Well HQ.Well Home Loans

Hi Dee,

As a First Home Buyer, we understand that it can be tough to keep saving for that deposit. We have options that allow for up to a 10% deposit (that is a 90% LVR). To help you out and crunch some numbers so you can see what your options are, it might be best to get in touch with our home loan experts and you can book an appointment direct with them at this link: https://wellmoney.link/book-pr

Kind regards,
Well Team

daz
dazasked

hi there no variable homeloans with your compnay

1 answer
Well Home Loans
Well HQ.Well Home Loans

Hi Daz, we certainly do have variable rate home loans - they are actually our most popular home loan type! We have variable rate offerings for both Investment and Owner Occupied home loans. You can see our variable rates on the website - https://www.wellhomeloans.com.au/home-loans/low-rate-owner-occupier/

Hope that helps!

Cody
Codyasked

HI, we are looking to refinance approx. $150,000 but split, part variable and part fixed with several offsets on the variable and redraw capabilities. Is this scenario something you can package?

3 answers
Well Home Loans
Well HQ.Well Home Loans

Hi Cody,
On our Well Balanced home loan we can accommodate split loans (part fixed, part variable) and we also allow multiple offset accounts (though each one will attract the standard offset fee). The only issue we would have with your scenario is that our current minimum loan amount is $200,000.

Cody
Cody

Thank you, how much are the standard offset fees? We currently enjoy fee free offsets accounts.

Well Home Loans
Well HQ.Well Home Loans

No worries Cody,

Our 100% Bank-backed offset account attracts a $10 per month fee and you also get access to a Visa Debit card for using your offset. The offset account itself sits with a major bank so it's protected as per the Financial Claims Scheme and not a sub-account like other non-bank providers. There's also no change to our interest rates to include an offset account.

Hope that helps!

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