The homeloan process was easy and efficient. The customer service representative was helpful, and the process was straight forward. They were available when needed. A friendly and personal service. The bank is online only, but if you do need to withdraw cash you can pay a fee to go into a branch. We are new customers, but very happy with the service so far. I would like to see the bank offer sub-accounts in the offset, which is not currently available.
Fantastic service and attention to detail right the way through refinancing my home loan.
Well home loans have been fantastic right from the beginning. They offer cut throat low interest rates - the best in the market, and their service was exceptional. They answered emails promptly and called you right back if they missed your call. The entire refinancing of my mortgage was painless and easy to navigate. I can highly recommend refinancing with well home, they step you through the entire process and to reiterate again…their rates are the best on the market.
Competitive Loans with good service
I was looking for a bank that offered better rates than the Big 4.
Took a home loan with WellHome Loans.
Despite being online only, they had a quick and easy pre-approval process. Staff were helpful and prompt in both telephone and email interactions.
We're very happy with Well Home Loans. Michael Lazari made things very easy for us even though we had quite a bumpy journey because the settlement of our first home was delayed 6 months. He was patient and touched base with us regularly to ensure we kept documentation up to date. Once settlement time arrived, the process was very smooth. I appreciate that Well Home Loans is not a huge organisation where customers are just numbers, and this is reflected in their friendly customer service.
Hassle-free transaction - highly recommended!
Michael & Patryk were incredibly professional & helpful, and the whole process was very straightforward. Highly competitive rate too - cannot recommend them high enough. Thanks again for such a hassle-free experience guys, we really appreciate it.
Efficient investment loan application
Directed through the process by Steven then Glenn, who were timely in their responses to questions via email and upfront about document requirements and fees. Clear instructions regarding contract signing and details to be aware of.
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I have an investment loan with them and the process was relatively quick and easy. Rate is great, too. Would recommend them to friends or family. Better than big banks.
Worked with John Ardiles on two refinance products and both saved us a significant amount per month relative to our big bank lender.
John was always attentive and quick responding to questions we had.
We don't need bells and whistles and know what we are getting - a significantly lower monthly payment with adequate product support.
Best Lender I have ever had
I have had the best experience with Well Home Loans and would definitely recommend to others. Their efficiency and communication is soo much better than other financial institutions. Easy to deal with and makes the process easy.
Excellent service and product
I have had two home loans refinanced with Well Home Loans, and highly recommend them. I don't need bells and whistles, just a hassle-free low-rate loan, which is what Well offers along with good customer service. I dealt with John Ardiles both times, who was polite, helpful and responsive. The second refinance was delayed as the original bank dragged their feet with releasing the mortgage, but John was helpful in pushing the process through to completion.
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Michael Mick Lazari - Olympic GOLD Medallist!!!
I NEVER ever write reviews but on this occasion I STRONGLY FELT the NEED to. Excellent Personalised Service – Quick/Responsive – Knowledgeable/Informative – Friendly/Warm - Ask for Mick - Worth his weight in GOLD! Very grateful - Thanks Mick !
Great service. Great rates. Very happy customer so far.
We have been supported by Glenn during our home loan process and he has been super responsive, open, honest and helpful. Our broker couldn't beat their rates and the whole process, from first enquiry to final approval, was a breeze.
I'm very happy with my experience obtaining finance from Well Home Loans. The rates are great and the application process is very straightforward. But it's the amazing personal customer service which is the real icing on the cake. Michael was brilliant all the way through. He made the process very easy and kept me informed at all times. I highly recommend Well Home Loans!
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Great Service - Would recommend !
Very happy with the rates received through Well Home Loans, and especially happy with the service and rapidity of the process. I dealt with Michael L in particular, who assisted me with all questions I had being a first home buyer. Would definitely recommend using their services.
Well Home Loans made refinancing very easy
Our refinancing experience was made very pleasant and easy by Michael. We got a great rate and process was very quick and simple to understand. Highly recommend Well and Michael to anyone looking to refinance.
Questions & Answers
HI, we are looking to refinance approx. $150,000 but split, part variable and part fixed with several offsets on the variable and redraw capabilities. Is this scenario something you can package?
On our Well Balanced home loan we can accommodate split loans (part fixed, part variable) and we also allow multiple offset accounts (though each one will attract the standard offset fee). The only issue we would have with your scenario is that our current minimum loan amount is $200,000.
Thank you, how much are the standard offset fees? We currently enjoy fee free offsets accounts.
No worries Cody,
Our 100% Bank-backed offset account attracts a $10 per month fee and you also get access to a Visa Debit card for using your offset. The offset account itself sits with a major bank so it's protected as per the Financial Claims Scheme and not a sub-account like other non-bank providers. There's also no change to our interest rates to include an offset account.
Hope that helps!
I’m just wondering if you can pay more off the home loans as they are all fixed. Thanks, Rosemarie
Yes you can. Adelaide Bank allow $20K per year in extra payments over and above the monthly minimums if you want to do that.
Hi Rosemarie, as Dave has pointed out (thanks Dave!) you can make up to $20k in extra repayments per year on a fixed rate loan. One unique feature of our fixed loan is also the ability the add a 100% bank backed offset account too! Not many other lenders will let you do that but you can with a Well fixed rate home loan.
Ok thanks but do you pay a charge for paying extra?
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.
Hi ayasalah89, unfortunately we don't have house and land package loans available.
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