Wenatex

Worst mattress we've ever owned – The first wenetex mattress we had was great but the newest version Wenacel is the worst waste of money ever spent. $6400. Would definitely warn people not to waste your money. Company said it was a comfort issue and not a manufacture problem so was not covered by warranty. It is not supportive at keeping the neck and spine in healthy alignment… Read more

while sleeping. We both wake up everyday with back and neck pains which means the mattress is not supporting the contour of our backs. Quite the opposite. Extremely disappointed and disgusted that they can sell such a inferior product at such a high cost. Sleep is suppose to be refreshing not painful. We are now having to spend another $500 minimal on a mattress topper to hopefully get some relief.

Wentex mattress – This is the worse mattress I have slept on I had to buy a topper for it It’s like sleeping on a bed of nails it’s very hard A friend slept on it for one night and said it was uncomfortable Company never replied to my emails when I complained

Heaven – We only recently purchased the Wenatex base to go with our Wenatex mattress which we have had for a number of years. Just wish we had done this sooner. Having been away for 5 weeks and to come home to this bed is just simply heaven. Every night when we go to bed, we sigh with relief and happiness and remark on this wonderful comfort. Gets 10 stars from us. Show reply

The absolute best bed I've slept on – Purchased a split System for my Husband with Parkinsons and Sleep Apnoea. I was a Stomach and side sleeper tossing all night. Since sleeping on the Wenatex Sleep System my Husband sleeps in the same position with Head and Legs elevated to his comfort. I also wake in the same position on my back completely supported by the elevation. We both LOVE… Read more ·  1

our Beds/Sheets/ Doona/ and Pillows and the assistance given to us by Bart and follow up is beyond our expectation. Wish we had known about Wenatex many years sooner, but there is no other way to describe perfection.

Best bed set ever! – We have just ordered our second Wenatex bed/mattress set. These are not just beds but 'as they state' an entire ergonomic system. After perusing the current website we deciding we needed to upgrade to the new system; the orthopaedic mattress, the Wenaflex V EL electrical (and continuously adjustable via remote control) bed, another SilverMed Plus… Read more

Quilt, (we received two - which we cannot speak more highly of), two SilverMed Plus Orthopaedic Pillows and the new Alpine Herbal Inlay. We love the herbal inlay; clever technology. And of course, their beautifully warm jersey linen. This is such a technically advanced system. What price for a great night sleep? All this was ordered and delivered within 3 days! Barts exceptional customer service added to our great experience with the company. Thanks Wenatex!

Comfortable but Workmanship disappointing – Purchased queen bed mattress, doona, pillows and herbal underlay approx 6 yrs ago. One thing they neglected to advise was that the mattress was not ideal for anyone with menopause. I find the mattress very comfortable but I am unable to maintain a good night sleep because of the heat generated due to my menopause. I know it is the mattress as I… Read more ·  1

have not had problems on numerous other mattresses and it’s because of the type of material its made of. On the other hand my husband loves it for the support and comfort it provides. We originally purchased it because of his bad knees and leg problems. He also loves his pillow. Unfortunately, the stitching unravelled on side of the mattress cover a few years after purchasing it and we have been extremely careful not to unravel any further. Now, today the zipper pull came apart from the zipper on the mattress cover. Frustrating... I think for the price, the stitching and zipper could have been of better quality considering how long the mattress is suppose to last.

We are new owners of a Wenetex king size bed plus linen and doona – We are so pleasantly surprised with the comfort of the bed and the ability to adjust the support frame for individual sleep patterns. Bart, David and Andrea were extremely professional and co-operative to deal with and we would recommend the Wenetex products to anyone who is trying to sleep in comfort, particularly if they have the same issues as me in dealing with ongoing pain after breaking my back in a car accident. Louise Show 2 replies

Best mattress ever! – I have had a Wenatex mattress for years & wouldn’t sleep on anything else. I have a bad back & never wake up with aches & pains.friends who have slept on it reckon best night ever Show reply

Best bed ever – We bought our bed at an afternoon show & we have had it for 10 years. Couldn't be without it.  Show reply

Fantastic mattress and service – We live in Brisbane and we have 3 wenatex mattresses in our house. I bought my first one about 12 years ago. I have had a spinal fusion 18 years ago and couldn't get comfortable on any bed. I slept at a friends house and woke in the morning feeling amazing and had to have the bed we had slept on. So we bought a wenatex. My visitors are always so… Read more ·  1

happy when they stay because they get a fantastic nights sleep.

We now have the electric bed which is amazing. Our motor on one side stopped working and the same day it was fixed. I highly recomend this mattress.

PILLOW LOVER – People laugh when I tell them I paid nearly 300$ for a pillow but when u put in perspective you spend half your day lying on it so why not especially if it’s as comfortable as a WENATAX! I want to get one for my husband here in nz can you tell me where please. Gayle  Show reply

Our best buy ever! – We have also had our mattress for about 10 years now - bought at a demo afternoon - and cannot imagine life without it! We even took it with us when we used to do house-sitting. My husband was originally very sceptical (given the claims and the price) but even he now swears by it. I no longer have back aches or hip joint soreness. Another big… Read more ·  1

plus: No more "partner disturbance" as this mattress does not transfer the movement from tossing & turning! Our best buy ever!

I have slept in beds through my working life throughout Australia and have never experience a bed li – My 85 year old Mother suggested to sleeping on the bed as i am a Insulin Dependent 22 years, Best thing Mum told me to Do. I would not trade it in as i have Sheets And Pillow, And now no wet pillow from Dribbling ... You no what Old Age can do ...  Show reply

Fantastic bed, has done my back wonders – All good reviews from me for Wenatex, I was sleeping on a old spring bed that was very soft(I though was comfortable). Moving to a Wenatex bed was hard to adjust to at first but 1 week in and I'm feeling great every morning. And now i cant sleep on any other mattress. No more back pain! Thank Wenatex  Show reply

BAD Wenatex..! – BAD Bed..! mine is already squeaking in the under bed and I've got no support from the vendor! They have send me to Ortho-tex this company replied a couple of times but done nothing as well.

Lump in middlel of bed – I suggest when you unzip the mattress cover you will find that the herb underlay has bunched up in the middle. Simply straighten the overlay and the mattress will be smooth again.

I have had my doona and 2 pillows now for nearly 2 years and I cannot live without them..take them w – My purchase was in Coburg Victoria, from a rep... and I just love them... Cant get to sleep without my own bedding.

Wenatex Bed and Doona – Four years ago I purchased from a visiting Wenatex distributor a Wenatex Queen bed, doona. and 2 pillows. The bed was delivered and installed within days and is still as good as new . The mattress has not lost support and is easy to turn over, which I do every every 6 months. The doona washes up beautifully and the filling stays in place - big… Read more

bonus!.

Due to a power surge the little black box that operates the up and down mechanism blew its fuse. I called the Brisbane services department and they were here within 4 days with a new box. Problem solved at no cost. Such good service, and such an ethical company to deal with.

I cannot imagine I will ever need a new mattress in my lifetime due to the excellent quality of this product.

I tried to give the products 5 stars but the last star rating it as excellent would not work.

Hump in the middle – We purchased our bed 16 months ago and have a massive hump in the middle, you feel like you are on a mountain top when in the middle and if you try to sleep off centre you roll back to the edge, not happy and cannot find a contact number to report it.

Best bed I have ever slept on I am 73 years old slept in many beds at last I HAVE purification – I was pleasantly surprised by this sleep system absolute delight to sleep on the Wantex bed the best nights sleep night after night even if I have a short nap I do not want to get up I use it in conjunction with an electric throwover blanket.  Show reply

perfect – We have had our bed for about 9 years. No problem. Use to get headaches and stiff neck. No more. The pillows do get a bit flat with time, but after you wash them they come up and every year just add a bit more filling. No problem.

The worst – I have had the pillow for about 5 years and I regret it ever since it is the worst pillow I have slept on. I wake up with a stiff neck every morning, can't believe I paid so much money for it!

Lies – Purchased the Q size delux mattress in 2014 and still get headaches and sleepless nights . We contacted wenatex about 8 months ago they said some one will get in contact with us and still no phone call. Yesterday my partner rang the finance company to see what is going on with wenatex , she was informed that wenatex in Perth is gone and if she… Read more

had rang 8 months ago she could have gotten out of the contract but not anymore.

My question is what ever happened to warranty but no one seems to be able to give us answers

I don't think that these mattresses are worth the money we pay

Wenatex do the right thing and replace your faulty product or give us our money back!

Fabulous mattress – It is quite simply the best mattress that my partner and I have ever slept on.I look forward to bed-time now instead of the sleepless tossing and turning events that used to be the norm for the both of us.I don't have back ache any more and we thought that the initial presentation was truthful. I'm not too sure about the doonas however-they are a… Read more

bit too warm for Sydney..but only a bit.

We've had the bedding now for about 12 months and they still look as good as new-I'm looking forward to the next 12 months ...of nights!

Must depend on your own preferences – We have had a double and single mattress with herbal underlay and winter doona for 8 years and both still going strong. Still giving us a good nights rest and how difficult we find it when we sleep elsewhere. I admit my pillow now needs a top up, but still very serviceable.

Flat Pillow – Am very disappointed with my pillow. After only 3 years since I purchased it, it is rather flat and when you try to 'ruffle' it up, it goes lumpy. After paying such a hefty price, I was expecting more from the pillow. I definitely do not recommend the pillows. Such a BIG waste of my money and if I could have given a 0 score it would have been -0.

Mattress & Summer Quilt Are Brilliant & The Pillows Are Only Okay! – The customer service with my wenatex consultant I received from the information session & to the day of delivery was 10/10! POSITIVES Mattress & Summer Quilt are excellent! I am not bed ridden anymore from car accident back in the 90s from the first night's sleep on it. I used to really suffer with waking up in agony prior to the "Wenatex… Read more

Sleeping System". I am now back at the Gym which I had missed so very much. Exercise is my downtime as another of my relaxation activities with my "ME TIME".

We love how the material the mattress is made of with how you do not overheat where you lie in the hot weather.

In Winter we sleep with the window partly open for fresh air once we got the king sized quilt. Do not need the winter quilt if like myself being a human electric blanket since I was a child.

Bed bugs & dust mites cannot live in the Wenatex compounds they are made of. Also is antibacterial & odour proof. My partner takes the protective mattress cover off every season except winter to clean it. Hang it on the line & use our 100% eco friendly laundry liquid wash (Ecofabric) diluted to clean it. With Urine you would wash more than once but is common sense that one.

NEGATIVE

We do not like their pillows with how they go flat quite quickly. With what you pay for them, not worth what they cost. We are going to try the Queen sized Bambillo Pillows, I have heard great reviews from a girlfriend of mine & others that all love them.

Pillows are flat – Overpriced pillows that are not like demostrators, poor product support and thinking of seeking ACCC action. I cant believe the lack of support I have received with people taking my contact details and not calling back. I was considering a bed a couple days later but the product guarantee is useless when no one contacts you.

Worse value for money we have ever spent – After purchasing a mattress (including the herbal insert), pillows and quilt, we have never been more disappointed. The mattress has a "hump" in the middle. Our bed base was inspected by the gentleman who delivered the mattress and initially found to be suitable before the mattress was pout in place. After our complaints Wenatex inspected the… Read more

mattress and claimed it was normal and that the "hump" was caused by our bed base being unsuitable for this type of mattress. Wenatex refused to consider a replacement. Even though we have added additional slats to the bedbase to improve its suitability the "hump" has worsened considerably and no matter how many times you turn the mattress over, the "hump" is always there. We thought we were buying the highest quality mattress but it is the worst we have ever owned.

Very Deceiving – Had a consultation and made a large order with my son the man who came to us [name removed] arrived at our house 5 mins before and rang to ask how many people were there so he could bring the right amount of gifts so I told him when he came in he said nothing about the gifts but gave me the pillow our house was not worried nor were concerned us… Read more

that the other people in my home didn't get their gifts we still made a large order the following day we were wrapped about our purchases still not concerned about the other gifts that was until the post man came later that afternoon and to my very much surprise their were the gifts to the other members in my house now I know a lot of people that read this would think what are you complaining about and here it is the gifts that were posted were for only the night that the consultant was here which would have made a big difference to my sons order and this is NOT!!!!!!!

About the gifts this is about that he rang me 5 mins before entering my home to ask me how many people were there so he could bring the right amount of gifts and instead of giving them when he was in our home he went and posted them to us so that we could not use them so wenatex here is some advise if you have no intention of giving the gifts STOP!!! your employees from ring just before they walking in to peoples home to confirm how many gifts they should bring or here is a better idea give them to the people so that they can use them instead of posting them the very next day or one more idea don't post them at all !!!!!!!! Bad Bad Bad Bad customer service we were happy to purchase your product and still would have if you had not played dirty by sending the gifts the next day we didn't care about that until we received them your loss not ours

Cant get refund – Went to Wenatex seminar on 27/08/14 after being guaranteed that if I changed my mind money would be refunded.Rang back and cancelled order same day,now 4/12/14 after numerious calls and enquiries still cant get deposit refunded.What type of shonky company are they.Would not recommend them to anyone.

Faulty Over Priced Product – The bed lasted 1 month and has now been faulty and unusable for over 3 months and I am unable to get Wenatex to repair it - Beware the bed is costly and their are other companies that supply more robust beds with better facilities at half the price . The motors have failed after 1 month and I have not been able to get it repaired by Wenatex