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Wendy Wu Tours

Reviews

(225)
(43)
(13)
(10)
(16)
  • Transparency
    4.6 (50)
  • Customer Service
    4.7 (59)
  • Trip Completed Yes (60) · No (4)
  • Ease of Booking
    4.8 (56)


Japan tour was amazing

published

Had the most amazing trip to Japan thanks to Wendy Wu. Me and my wife have always wanted to go there and they took us to all of the best spots. We didn't have to do anything but wake up each day and meet our guide. everything else was sorted for us

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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Very stressed

published

We are due to travel in 6 weeks time. Still no positive news coming our way. Latest on the website today is -'All our tours to China beyond 31 March are currently planned to operate as normal'. We are certainly not very happy with this at present. We do not want to take the risk of travelling at all this year and surely we cannot be expected to go just because the tour operators feel that is okay. We are not getting any joy from our travel agent either who cannot give us any advice, other than to wait until the 21 days prior to departure. Meanwhile we have no passports and cannot make other plans for our April holidays this year. NOT HAPPY at all!

Trip Completed No
1 comment
Wendy Wu Tours
Wendy Wu T.Wendy Wu Tours

Holidaying with Wendy Wu is no holiday

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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1 comment
Wendy Wu Tours
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christopher  david

christopher davidGoulburn Valley, VIC

dont keep deposits

published

why are you withholding deposits.when theres a killer virus in china.and will be for another six mounths.this is just a big rip off.money grabing,un proffessional.advise all travelers not to book.it mite bee your last trip,you mite not come back alive.most travelers are older so they should have more compassion towards their customers.not just money.wake up wendy wu what your doing is crap

1 comment
Wendy Wu Tours
Wendy Wu T.Wendy Wu Tours

Exquisite China, brilliant trip, couldn't fault it!

published

Our trip to China October 2019 exceeded our expectations, our tour guide Luis was intelligent, helpful, patient, interesting and nothing was too much trouble for him. We travelled with 12 people in total, a few Australians and the rest from the UK we had an amazing group of fun like minded people. The accommodation was superb and the sights and experiences we had will be etched into our memories for a lifetime. This is my 2nd trip with Wendy Wu and I'd travel with them again without hesitation.
Christina & Carl
Melbourne Australia

Transparency
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Ease of Booking
Trip Completed Yes
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1 comment
Wendy Wu Tours
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Mike W.

Mike W.Sydney, NSW

Wendy wu rip off don't travel no travel insurance will cover you for virus outbreak

published
Transparency
Customer Service
Trip Completed No
Booking Type Accommodation, Flights, Insurance, Tour and Visa
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Golden Triangle Tour - INDIA- January 2020

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Tour and Visa
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1 comment
Wendy Wu Tours
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Louise

LouisePerth, WA

Golden Triangle - India

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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1 comment
Wendy Wu Tours
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Chrissyh

ChrissyhNorth-West & West coast, TAS

Wonders of China tour

published

In October 2019 we headed to China for the Wendy Wu Wonders of China tour. Our tour guide was Kai Ning.
Beijing was the start of our wonderful China adventure. The itinerary covered so many different attractions and Kai was always there to share his love and knowledge of China.
Kai was always organised and kept us on track so we got the most out of our holiday.
Philip and I would like to say a big thank you to Kai and our fellow travellers for the 16 days of travel, stories and laughs.

Ease of Booking
Booking Type Accommodation, Cruise, Flights, Tour and Visa
1 comment
Wendy Wu Tours
Wendy Wu T.Wendy Wu Tours
Gary

GarySouth East Queensland, QLD

Jewels of Japan

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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1 comment
Wendy Wu Tours
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China The Big One October 2019

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
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1 comment
Wendy Wu Tours
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Golden Triangle India

published

A great taster to introduce you to India. Tour communication was great & our guide Jitinder Singh was very approachable & informative. As a solo traveler I found the tour to be enjoyable although a little rushed at times. Would possibly be slightly better over an extra two days but overall I highly recommend this tour to anyone wanting to go to India & not have to stress about safety etc.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Tour
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1 comment
Wendy Wu Tours
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  • Verified customer

China & Tibet Discovery Classic Tour

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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1 comment
Wendy Wu Tours
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Geoff

GeoffMawson 2607, ACT

  • 2 reviews

Delhi to Mumbai - first time for this tour to run.

published
Transparency
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Ease of Booking
Booking Type Accommodation, Flights and Tour
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1 comment
Wendy Wu Tours
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maz

mazSydney, NSW

  • 2 reviews

Grand Tour of China

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
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1 comment
Wendy Wu Tours
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Sabine O.

Sabine O.Sydney, NSW

Bed Bugs

published

Disgusted....I took my almost 79 year old mother on the Wendy Wu Jewels if Japan tour only to come home with bed bug bites. My left arm had 33, my face 11 then I stopped counting. I sent the travel agent photos and an email asking for Wendy Wu to investigate. The travel agent called me to say my information had been passed onto Wendy Wu and someone would contact me direct. Still waiting almost 2 weeks later.

Transparency
Trip Completed Yes
Booking Type Tour
1 comment
Wendy Wu Tours
Wendy Wu T.Wendy Wu Tours

Kathy T.

Kathy T.Darling Downs, QLD

  • 2 reviews

China, what a wonderful, clean and friendly country.

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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1 comment
Wendy Wu Tours
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fred

fred

  • 2 reviews

great tour

published

Betty was the perfect person for our group,the shows were fabulous..forbidden city ,the great wall and i made it up there, the warriors and the night lights at xian ,finishing at chengdu

Transparency
Customer Service
Trip Completed Yes
Booking Type Tour
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2 comments
Wendy Wu Tours
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fred
fred

I have been called FRED before but alas i have stayed with the name my Mother gave me ,[ts DUDLEY or in the case of Betty dougally bless he soul !!! Kind Regards


Phil and Robyn Stevens

Phil and Robyn StevensGreater Melbourne (Metropolitan), VIC

Wonders of China Tour September 2019

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
See all answers
1 comment
Wendy Wu Tours
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Val

ValSydney, NSW

Trip was enjoyable!

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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1 comment
Wendy Wu Tours
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Page 1 of 16

Questions & Answers

curious

curiousasked

Why are your Sri Lanka tours so expensive compared with other providers? There are similar tours offering 5 star hotels, full service air flights, meals and everything Wendy Wu offers and more eg the rail journey which is no longer in the Sri Lankan itinerary.
Why should we choose Wendy Wu when others are half the price?

No answers

Jackie m

Jackie masked

We are booked to go to Japan leaving 16 May this year. Where do we stand if we are unable to fly out of Australia due to govt warnings? Do we get a full refund from Wendy wu and airlines?

2 answers
christopher  david
christopher david

i dont think so,a full refund from wendy wu big ??????

Jackie m
Jackie m

What does that. Wendy wu way big?! ??


Dawn brabbs

Dawn brabbsasked

We have booked a holiday to Japan and an add on to South Korea, but we don’t travel to November. we will need to pay our final balance in July though, if we are unable to travel because Wendy woo. Cancel due to the virus out break will they give us a full refund?
Dawn & Steve Brabbs

2 answers

only wendy woo an give that answer.the whey its going it could be a pandemic by march.and you would think all holidays, to china,japan,south korea, and many parts of the world. would be ancel.

Wendy Wu Tours
Wendy Wu T.Wendy Wu Tours

Hi Dawn,

At this current point in time, it is only our China departures that have been affected and as a result, we have cancelled up until the end of March. We are, however, monitoring the travel advisories on a daily basis, for China and all other destinations we offer.

As the travel advisories currently in place are relevant for today’s date, we cannot comment on what the situation will look like for November departures in all destinations. That being said, the safety and health of our passengers is our number one priority. Should the travel advisories remain in place 21 days prior to departure, we will be in contact to advise cancellation and have some options available for amendments or cancellation free of charge.

If you have any further questions, please feel free to contact the friendly Reservations team on 0808 2748 655. We are also regularly updating our websites as new information is presented which can be found at https://www.wendywutours.co.uk/help-and-advice/travel-advice/

Kind regards,
Wendy Wu Tours


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