Disgusted....I took my almost 79 year old mother on the Wendy Wu Jewels if Japan tour only to come home with bed bug bites. My left arm had 33, my face 11 then I stopped counting. I sent the travel agent photos and an email asking for Wendy Wu to investigate. The travel agent called me to say my information had been passed onto Wendy Wu and someone would contact me direct. Still waiting almost 2 weeks later.
China, what a wonderful, clean and friendly country.
Wonders of China Tour Sept 2019. This tour was wonderful and exceeded my expectations. Our Guide was excellent, very attentive checking in with each tour member to ensure our accomodation, and the food was to our liking. Our National Guide and local guides for each city were all very knowledgeable, helpful and passionate about their country. We where told in writing about the tipping amount that would be collected when we arrived in China, before we left Australia. We where also told about additional tours that would be available. They told you...for each tour that we had already been booked for it ( a sales tactic) but did confirm before for each one if we wanted to attend. We only did 1 of the optional tours and told the guide we would not be attending the others. They did ask again to confirm but we said no and were not pressured again. The major shopping opportunities we where provided by Wendy Wu as part of the tour accepted credit card. If you ventured out to shop in the markets cash was required. All hotels had WiFi and we where able to use whats app and access facebook. Mobile phone service was excellent in all areas.
Wonders of China Tour September 2019
We recently completed a magnificent 17 day tour of China with Wendy Wu. We flew from Melbourne to Beijing and travelled through China ending up in Shanghai before our flight home. What made our trip all the more enjoyable and extraordinary was the very professional national guide Sam Gao who headed our tour.
Sam's knowledge, sincere interest in his 15 person party and amazing attention to detail made this a most memorable trip. Sam should certainly be a most valuable employee of the Wendy Wu business given our experience. He possesses a great ...
Trip was enjoyable!
My friend and I just returned from the 26day, Grand Tour of China.
We enjoyed it very much as our tour guide Lee made the trip enjoyable in spite of two disruptive people.
Lee handled each situation with tact and professionalism every time an issue came up.
We were taken aback by the number of optional tours that were 'highly recommended' and expected to take.
During the optional tours in Shanghai when people did not want to go the local guide told them to 'walk around the area' (the weather changed suddenly and it was raining), have a cup of c...
We have just returned from our 22 day trip to China and what a good time we had,20 in our group and Cathy our guide went over and above to make sure we all got the best from our tour, everything was explained perfectly and the extra things (like a birthday cake and finding a pharmacy ) made the tour a wonderful experience.
Magnificent China Fantastic
I have just arrived home from a fabulous 22day Tour of China....Magnificent China. Which was amazing. Our tour guide CiCi was just fantastic. She bent over backwards so that we enjoyed our journey through China which we did. She always was there....explaining each of the different dishes that we had at meals (always plenty to eat). The history of the next stop be it Terracotta Warriors which we’re amazing The Great Wall of China, or the Summer Palace. The list goes on. In each major city we had a personal guide who took us around telling us ...more information each day. If the weather was inclement and couldn’t do the tour on the day it was organised for another day. We didn’t miss anything. The Yangtze River Cruise was great and well worth up grading. A great experience and a lot of fun. Recommend the tour.
Just returned from 16 day Cities of the Orient tour of China. We were lucky to have a small group of 12 people all from Australia and U.K. a big shout out to our tour leader Garry. We certainly became "Garry's family" and stuck together like sticky rice. Gary was instrumental in making this tour so wonderful for us all. He was very professional and so informative. We learned so much of Chinese history. We were very impressed with China, how clean it was and how proud its people are. Will definitely consider Weny Wu for future adventures. Will also be recommending to friends and family
Incredible India - Golden Triangle
Returned home on Monday from Golden Triangle Tour - it was amazing I enjoyed every day. The tour of the Taj Mahal far exceeded my expectations. It is an experience I will never forget. Our group of 24 were all friendly. Our tour guide Ajay was excellent, his knowledge and experience was amazing. I was ,met at the airport and driven to my hotel efficiently and on leaving Delhi excellent service. Shadid accompanied us to check in to ensure that everything was ok. Wonderful trip, I felt safe at all times. Well done Wendy
Have just spent four days touring Siem Reap with the most wonderful, passionate and knowledgeable guide Vuttha Dam, who has made the start of our trip so memorable. It’s been an amazing experience and we appreciate all he’s done to assist us.
Fantastic Majestic China
My wife and myself have just returned from our Wendy Wu Majestic China tour and to say we had a fantastic time would be an understatement. Everything went very smoothly thanks to our wonderful national guide Garry Guo. His English was very good and his commentary was informative. He went out of his way to be helpful to all the people in "Garry's Family."
We would highly recommend this tour by Wendy Wu.
Awesome trip. Highly recommend
The whole Wendy Wu experience from the booking to the return home was easy. We got what we asked for with the additions, too easy! Betty, our national guide was magnificent. She was professional, helpful and took care of each & every group member. Betty 's family was held together by her like "sticky rice".
Looking forward to my next tour, lead of course by Betty
Experience China Fantastik Tour
10 day tour 17-26 August 2019 TONEY'S family terrific tour guide made us feel at home cheerful and helpful an asset to your company don't let him go he could answer any questions asked of him and went out of his way to make our holiday memorable and it was we hope to meet him on any future tours we wish him all the best that he would wish for himself. thank you Wendy Wu tours.
Experience China : Fantastic
Just returned from an 8 day tour of China, we could not be happier, Our National guide Betty was and is a complete professional, she is a beautiful soul and very entertaining ,our local guides Alex and Fen where very informative and fun ,our bus drivers kept us and made us feel safe , we had a blast
14 Day Yangze River Tour
We had a fantastic holiday and being our first tour, we did not know what to expect. Our national tour guide, Raymond was great, his knowledge allowed us to see a different side of China. Wendy Wu is very lucky to have Raymond in her team
China and Tibet Discovery - Exceeded My Expectations.
16 days in September 2019. Just got back on Sunday. Our Group was called 'Jason's Family' and it did feel like we were real family. A group of strangers from Australia and New Zealand who never met before. Doing things together, being 'Sticky Rice' , being provided with almost everything we all asked for. Our Tour Manager made sure we are all fed, hydrated, rested and most of all safe 24 hours a day.
Tour i will always remember, hotels were great, linen was crispy fresh and snowy white, the choice of food was traditional and very yummy, the se...
Classic China - Greatest Tour I have ever done!
My wife and I completed a 21 day Classic China tour on 2 June 2019. Previously we have traveled on tours in Canada, America, Europe with other tour companies. The Wendy Wu Classic China was the best tour I have done in my life.
The Wendy Wu Tour is modeled on a family. The minute we met our national tour guide, he introduced himself as “Hoffman”, and all of us as his “Hoffman Family”. For the next 21 days, we were treated as family. This is one difference that separated this Wendy Wu Tour from other tours. There is a huge emphasis on everybody’...
Customer Service = Bad. Tour = Okay
I have two parts to my review. Firstly, I had booked the China Experience tour for 9 days. Overall, this tour was the basic level, value for money tour. Sightseeing the usual tourist attractions, staying in 4 star hotels in reasonable locations and hard selling at government owned shops to buy souvenirs (expected). I recommend this tour to anyone that is interested in seeing China on a whirlwind that does not have a lot of time.
Secondly, I wanted to experience an extension trip to stay in Hong Kong. Wendy Wu acted as my travel agent and orga...nised the extension trip for me in Hong Kong after completing the China tour. I will never recommend Wendy Wu to anyone ever, they have no sense of logistics, as a tour company that is experienced in organising accommodation and transfers for clients, they have failed majorly. Throughout, I was in contact with the travel agent and there was absolutely no customer service or support from them. I felt like once they received my money, it was up to me to handle. As this is the first time I have ever used a travel agency to make travel plans, I can say I will never do it again. Happy to provide details to anyone that wants to know more. Cheers
Fantastic holiday in China
We have just completed a 14 day tour of "Glories of China" with Wendy Wu.
It was very well organised with sites visited, great accommodation and best of all our tour director Sophie Jin who was terrific, nothing was to much trouble for her as she made the tour a pleasure to be on. The local tour guides were also very knowledgeable.
We were sorry when it came to an end as we had a great time with a great group of people who like us enjoyed the whole experience.
Immerse Yourself in Vietnam and Cambodia
Returned last week from the Immerse yourself in Vietnam and Cambodia and have to say this is one of the best holidays I have ever had. Everything was excellent from the tour guides, activities, hotels and guides, especially the guide Vuttah from Cambodia. I would highly recommend this trip for anyone who wants a little more than just the usual tourist attractions.
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Questions & Answers
I am doing the Angkor to the Bay tour late Sept. I am taking a suit case can I take a smaller case with wheels (fits in overhead on plane) for the cruise part of this trip? Thanks
Wendy Wu T.Wendy Wu Tours
Hi Kathy N,
We trust your are looking forward to your upcoming Angkor to the Bay tour.
Please note that You will need to pack a smaller overnight bag for your trip to Halong Bay. Main luggage will be left in safe storage at the hotel in Hanoi and picked up your return. A small suit case used as carry on luggage on a flight will be suitable.
Should you have any further questions please feel free to call us on 1300 727 998.
Wendy Wu Tours
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