Wertheim Dog and Cat W2 Series

Not fit for purpose – Why sell a vacuum that doesn't allow you to change the heads? The head that came with this vacuum cleaner stopped working. When I tried to swap it out for a different head, I found that it was stuck fast. The only way I could get it off was by pouring boiling water onto the flawed friction fit. I paid serious money for what I mistakenly thought was a trustworthy product. Show details

2nd one worst machine ever – Use for dog hair on carpet & normal operation, nothing industrial or high expectation. The first one was great, lived a good life & just basically became worn so replaced with the same & this 2nd one is the worst machine I have ever had. From day one had nothing but trouble with it & now at only 6 months old I give up. It will not suck, there… Read more

are no blockages, its noisy, the motor sounds like it has something in it, the warranty terms of the supplier are nothing short of rediculous so in the trash it goes.

Great power from a small bagged vac – I've had this vac for 2 years now and it's done a good job of sucking up just about anything that gets in its way. Though the unit is small there is plenty of bag size for collecting dust, the machine is light weight and easy to move around with adjustable power scale. Comes with several attachments including hard floor chammy and turbo head for… Read more

carpets. Spare Chammy available and Godfreys stocks the bags for a very reasonable price.

Couple of annoying issues and design flaws wth this machine. The crevice tool sits on the metal bit of the hose causing it to bang into walls and furniture causing it to fall off all the time. The power cable is to short. the machine tips over easily upside down. There is no locking mechanism to stop the metal hose rod from coming out of the plastic bendy hose. If not pushed in tight the hoses come part. Surely over the years this will become worse with use.

If they fixed these things up this vac would be top notch. Bagged vacs are far superior to bagless, no mess!

puzzled by comments Wertheim w2000 – Some of the comments here surprise me. First my local Godfreys store in Melbourne east suburb have always been good even though I did not buy vacuums off them. Still they obtained spares, fixed them if broken etc. I have used volta, hoover, vax nilfisk vacuums, but never sauber or meile. This time I bought from Godfrey's the above model. … Read more

Finish good but plastic like all of them these days, Material appears reasonably strong and machine has plenty of attachments. Suction excellent - in fact so strong have to turn down the power a bit.

This machine is very quiet, strong suction and is light, and as maneuverable as most machines of this type or design. The turbo head as is normal increases the noise level.and yes any turbo head gets clogged with numerous long strands of hair or string. Again this is normal though I found it picked up and cleaned the carpet well. My house is a mix of tiles and mainly carpet, about 175 sq metres and we have pets.

If it is a godfrey's brand so what if it is good. Harris scarfe, Coles Woolworths Aldi Sportscraft etc all have their own brands but I see no complaints about that even though some may not be of good quality.

So far no problems and happy with my purchase - and no I am not associated with Godfrey's, but I guess that may not stop some people criticising.

Excellent Vacuum, at an affordable price – I've had this vac for 7 years, And it's never let me down once.. Never lost suction. Maintenance is key, change bags when needed, sturdy as well.. 4.8/5.0 thk you Show details ·  1

Wertheim Dot & Cat W2000 – Small and compact, light weight, great suction, easy to change bag. Great range of accessories for cleaning different types of floors and furniture. Low noise level. Power cable of 6 metres could be a few metres longer  Show reply

Cant get spare parts – Bought this 2018 the belt on the turbo brush stretched after a few months finally broke. Tried to get a replacement belt. Have been told you can get spare parts you need to buy a brand new turbo brush. Stay away from Wertheim products you will not be able to get spare parts. Go with another brand where a new belt costs around $9. According to… Read more

ACCC Consumers' rights & obligations Business › Treating customers fairly 30 October 2018 - securities or charges have spare parts and repair facilities reasonably available for a reasonable period of time, unless … accurately described satisfy any manufacturer’s express warranty have spare parts and repair facilities reasonably available … and it takes too long, the consumer can get someone else to fix the problem and ask you to pay reasonable costs, or reject the good …

Department of fair trading NSW states similar

Warning buyer be aware!! – I had my heart set on a Miele cat and dog vacuum as I went into Godfreys but was given the big sell on the Wertheim it was the same if not better than the Miele I was told and at half the price. I have never been more disappointed and dissatisfied with any appliance purchase such as this before. It is cumbersome, rolls over, the pole falls… Read more

apart, blocks easily, hard to adjust pole height, vacuuming over cat hair it just rolls around under the vacuum head and barely sucks up I end up picking up clumps of hair by hand. I took it back to Godfreys to explain my dissatisfaction but was told there was nothing wrong with it and they had never had any complaints before. I will never step foot into a Godfreys again.

Poor Design Leading to Frustration – This model has a few good features but lots of negative ones that make it a flop. The Pros: The large wheels at the back make it easy to move. It is lightweight so it is easy to pull around and occasionally tips over, but I do not see this as a hassle. The Cons: The tubing is upside down with the extension button at the bottom so when you… Read more

have to extend it, you have to stop, reach down to the head end and extend, if you want to retract, the same process has to happen again. The pipes are fluted against the air flow which results in fluff and dust collecting at the attachment points. This results in dumping dust on the floor when you change attachments. There is no place to store attachments or to travel around with you, so you have to carry them in your pocket. The 2000W is has mild suction and requires a second go over carpets but Wooden floors are great. The attachments do not click into place and as they slip on and become misaligned and have to be removed with force and reattached. I can see that eventually the attachment will no longer stay in place as the piping and connecting areas will wear out requiring the parts to be replaced.

Overall I would give this a miss and spend a bit more and buy the other German brand.

Great little machine esp for the price – Lightweight, easy to manouver, super suction, love the upholstery head. The extra small tools you get was a bit tricky to work out 100% where they go and the power lead def needs to be longer but am overall happy & it was half the price of an overrated dyson which we have had a few of Show details

Best vacuum especially for dogs! – We have short hair working dogs who lose hair constantly. This vacuum is so quick and easy to use. Great suction to pick up everything and it’s high speed suction makes it super quick to do so on tiles/carpet and timber floor and I don’t need to repeat vacuum/mop all the time. The variety of heads are also super useful for different surfaces.  Show details

good at start until motor burnt out – the vaccum was sold to us as a great high quality european from Godfreys. Quite honestly it was fantastic at first, however after couple of years of use (although we took it back for maintenace to Godfreys as part of the deal) the motor burnt out without any pre-warning without any previous issues. we change the bag and keep the machine clean however this has been a dissapointing over-hyped machine by Godfreys.  Show details

OK machine but Godfreys not great – This machine is alright but I felt majorly "sold to" by Godfreys and would not shop there again. They made me believe that Wertheim is the same as Miele or Bosch and kept on emphasising it as a high quality European brand when really its their own house brand and they push them to make to maximum profit - machine is OK godfreys, not so much  Show details

very hard to change heads also very hard to push on the carpet . The suction is good. Almost too goo – I have tiles and a synthetic carpet. I had a berber before which the cleaner handles well. But very hard to push on longer pile. I am disappointed with the performance on the carpet as it takes too long because I have to push it too hard, even with the turbo. I have to have it on the low setting as it pulls the whole carpet The normal head is even… Read more

harder to use if I use the higher setting.I would not recommend it for longer pile.

It is good for tiles as the suction is good but it is very noisy.It does vacuum the pet hair which is the main reason why I bought it as it was specified that it is good for pet hair. This is correct.

It is too hard to manage on my carpet. My old cleaner was much easier to manage. It feels like a workout when I do my carpet. I don't think it is easy to manoeuvre either it fell over as I pulled it today.

Mixed bag - good motor bad body! – Where to start with this? It's a mixed bag.We definitely got "sold to" with this. We went into Godfreys wanting a Miele and got told that this was much better. It turns out that its their house brand and they make a lot on these models. It actually performs pretty solidly - it has a lot of solid suction that doesn't die off to badly as it fills… Read more

BUT the plastics they use are not good and the wheels came off within the year. We still have it and it still works (no wheels) but I won't be buying from Godfreys again, they are manipulative!

fantastic machine – fantastic machine - I've had this product for over 3 years and it is still going strong fantastic suction power for what I need it for - I only have tiles and hardwood floors in the house and also use the turbo brush for the car mats when they need a clean great compact machine - highly recommended only downside is that the wheel on the standard brush head is rather noisy  Show details

Worst vacuum cleaner EVER – This is the first time I have ever spent any real money on a vacuum cleaner and I'm so disappointed. I have to sweep before I vacuum or it clogs. It clogs all the time and won't suck. I should have stuck to my cheap Bunnings vacuum. I spend more time unclogging it than actually vacuuming.  Show details

Not A Good Vacuum – I wanted to get a top notch vacuum like a Miele and somehow got sold this by Godfreys. They suggested it was better in every way but after two years of use I feel annoyed and ripped off. Its build quality is just not up to scratch and both wheels have already fallen off so we just drag it around now. I knew the first time I used it that it was a… Read more

not that good and it does a poor job at picking up dog hair. You can feel it just doesn't have the suction requited on flat bits of carpet.

I cannot recommend this machine. I wish I hadn't bought it.

Great product – Purchased this after my previous vaccum stopped working. Very happy with it great suction and all only downside is its abit heavy but ither that that very good. I liked that it comes with interchangeable heads for different flooring type, was good for me as my house has every type of floor  Show details

Decent vacuum for the price – If your wanting a vacuum that will blow you away, spend more money. This vacuum is cheap enough for everyday use that gets the job done, but expensive enough to be worth the money. Pros its light with decent suction. Cons the turbo head leaves a bit to be desired.  Show details

Not worth the money – The salesman at Godfreys told me it was great value and i wouldn't be disappointed. The machine just doesn't do the job. An example of its lacklustre performance is when you are trying to pick up lint on flat carpet. It doesn't have enough suction to remove it. You always have to remove the head and place the pipe over it. The cord is not very… Read more

long and we have to use an extension lead to operate the unit. I will have to count my losses and buy another. It wont be from Godfreys.

Don't buy this unit.

Not suitable for daily use – I need to use my vacuum daily, this just did not last. It has decent enough suction (I've had better on cheaper machines) BUT it just isn't suitable for a large house nor daily use. Within a year the hose broke at the neck (it just unraveled and looked like a slinky) and the seal broke off the base and eventually the white cover on the head… Read more

(the one underneath you remove to free any large bits stuck) fell off and now requires heavy duty duct tape to keep it in place.

It's noisy and really requires you to push down in order to get the best result from the cleaning head. It's horrible for corners and it always, always, tips upside down, even on straight hallways. Also we just use the one head now because within a few months it just became too hard to remove the heads, now impossible, so the hair revolving brush head is the one that is permanently attached. It's a nightmare to clean the rotating brush.

My mother has one, she has a smaller house, less foot traffic, no pets and only requires a light vacuum once or twice a week, it's lasting for her, me on the other hand (larger house, constant foot traffic and pets) it is literally falling apart in my hands.

It's just too much of a delicate snowflake for me.

Good – Seems to work well, although haven't had it for very long. Suction is good but I do find the heads very hard to remove (to change to a different head as it comes with various heads for various suction/floorings) once one. It does remove hair like it claims, seems to do the job.  Show details

The best vacuum ever – I've been having my wertheim for some time and and I Love it. I have to say if you don't want to pay $900 for a Dyson and wasn't the sameness results you definitely buy this vacuum. I purchased a cleanable bag with it so I don't even need to spend any more money on bags  Show details

The best I've had for removing cat hair – I have been using this vacuum cleaner for a while now and find it to be ideal for removing cat hair from all surfaces. I really like the upholstery head as this makes life easier to clean cat fur off the quilts on our bed. I love being able to increase and decrease the power as needed. I definitely recommend this cleaner. Cleaning floors and furniture is no longer the chore it used to be.  Show details

Incredible ! – I have a toddler and this vacuum does the job amazing ! I vacuum easily 3 times a day and absolutely love using this vacuum! It never leaves any trace of crumb behind it literally picks up everything! And comes with multiple different heads ! You can also control how powerful you want it to be ! Love !  Show details

One fatal flaw – Good vacuum for general use. But - how on earth do you change the heads? It takes two fit people to remove and change the attachment, before continuing the job! I am 77 and am simply not strong enough, especially when the attachment has been pushed on hard by use. Surely someone might have noticed this and installed a quick-release system? I… Read more

am back to using my old $40 Volta whose wheels fell off years ago. At least I can use it.

Housework should not be so difficult!

Great Vacuum, powerful motor – This vacuum is excellent at picking up everything, including tuff to remove pet hair from lounges and rugs. Great on carpets and hard floors and moves behind user with ease. The only downside is its weight, and being slightly akward to store. Other than that its perfect and highly recommended for animal owners.  Show details

It is great, just difficult to manoeuvre – This is a great vacuum, perfect for a dusty house, and would be ideal for someone with a pet. We use it as the house gets quite dusty, and I have very long hair, so its great for cleaning this all up, and the vacuum doesn't get blocked or the head doesn't get stuck with lots of hair and threads from around the house. It is just difficult to manoeuvre around the house, and corners especially  Show details

very efficient – 1 year ago bought my first new vacuum cleaner in more than 30 yrs.. (prev was Electrolux). Was impressed with performance and so light weight. Bagless is a bonus and able to see what one is picking up. Has options for carpet or hard floor, tho am able to use one tool for both. Lots of accessories, more than I need in a small place, and machine… Read more

itself is excellent - suction superb. Reasonably quiet.

Bought from Godfrey's as was convenient to me and was very pleasant experience - also thought right place to go as specialist in vacuum cleaners. Huge range and almost overwhelmed for choice!! Notice that this model now discontinued, so hope spares ( if needed) will be available later.

Very reliable product – It is light and very good, cleans very good because of strong suction, cleans big 4 bedroom house. Cleans all the hair on the carpet and because of attachments easy to clean the car as well. I am very happy and satisfied with this product. I would recommend this product to anyone and suitable for large area carpets in the house.  Show details

Most definitely can live with out vacuum – Hello to those people who have bought w2500 dog & cat. It came with 3 different heads one for carpet and tiled floors and another head that is small enough to get into small places. Requires emptying frequently. Has a 2500 watt motor does a great cleaning job. But vacuum has quite a few places on vacuum to clean. I paid $99 it's been discontinued.  Show details