West Coast HiFi

I recently enquired via the text function on the West Coast Hifi website regarding an amp and in-ceiling speaker packages. I received a response faster than what it takes for Usain Bolt to run 200m. I was being assisted by Oliver from the online sales team. After brief consultation, I purchased the product, and Oliver assisted with prioritising… Read more ·  1

the delivery of this product due to the short turnaround. The items were dispatched same day, and arrived within 3 business days in immaculate condition. The information provided to make an informed decision and quick responses was incredible. One of the best customer service experiences I have received by an online store team. West Coast Hifi are legit the cream of the crop for anything audio. Couldn't recommend this business more! Get purchasing for your next audio project!

It has been a great experience to do business with West Coast Hi Fi, Ollie has been very helpful and the products arrived well packed and in great order. Thank you to all at West Coast Hi Fi. Show reply

Good range and very competitive pricing. Price matching claims are genuine. The only reason I gave four stars instead of 5 is the lack of clarity around delivery. No tracking and no warning regarding delivery until the day of delivery. By then it is probably too late to organise anything if you are not home. Show details ·  1

Exceptional communication at such busy time of year ! Very good price . Delivery on time . Can’t speak highly enough of West coast hi fi and staff . Thankyou very much Chris Keighley Qld Show details ·  1

Recently bought a pair of PX8 online and got an almost immediate reply on the purchase. I can't give enough credit to the assistance I was given by the HQ team to ensure I receive my headphones on time ( was flying off back to site) Shopping online with so many vendors, I have never received a first class service as this. Thank you again and I… Read more ·  2

will be making you guys my first choice from now on. Keep up the awesome service.

Product review for the PX8. Sound 9.5 Build quality 10 Noise Cancelling 8

Used inflight and very happy with the sound quality and anc. The ANC is not the best compared to the Sony xm6 but I bought this for the sound and have been very happy with it.

1 month update Been using the px8 to the gym, inflight and gaming. What a step up from my Bose . Sound quality is top notch and the noise cancellation works so well. For me it's still the clarity of the music that comes through. I could hear more from my workout playlist and oh boy on gaming it's wicked. Awesome job B&W!

The one time I don’t impulse buy something, I missed promotional pricing! About half way through building a Time Machine to travel back a day and claim the $500 better pricing, I realised I’d overcommitted myself, and it might be time to let the dream of a home theatre experience (Tokyo) drift away. But as the dreams of hearing highly tuned cars… Read more ·  1

racing through city streets began to fade, I heard Vin Diesel himself gently whisper ‘family’. Which confused me enough to shake me from the depths of my sorrow, and sent my mind travelling on thought like a car propelled by numbers into space. “Wonder if West Coast HiFi can help a man trying to avoid people on their mobiles at the cinema?”. So I sent a message via the easy to use web page, hoping there might be a way to extend the promotional pricing. Well, faster than Race Wars (2000 was a simpler time) sold out, West Coast HiFi uttered those magic words “it’s never too soon, junior”, within moments I had a personal link to the promotional pricing, and another click later safely paid and checked out. I felt weightless, like I was soaring through the air over taking tracks in an Orange Supra, tasteful under glow, and T-Tops off. But the was no coming down hard or broken arms for me, a smooth power slide to gracefully bring me to back to earth as the package arrived as fast as overnight parts from Japan. After a weekend installing the receiver, and some tasteful R34 Godzilla Blue Yamaha ceiling speakers, it was finally time to put this newly upgraded 7.1.4 system into gear. I think we all know which series it was always going to be grace my silver screen…

The original, unmatched and truly breathtaking masterpiece; Band of Brothers,

Excellent service from WCHF - very satisfying result despite a few hiccups – After fully researching WCHF products I ordered a Reavon 4k player online.. Unfortunately the shipping took longer than I expected (around 2 weeks - unlike my experience of many other online purchases around Australia). Very confusing tracking updates but good communication on the day of arrival. I found the player to be very noisy when playing… Read more ·  1

some of my discs so I contacted the online manager and also took it to my local store to prove my concerns (they even recorded the noise!). The problem buying online is when an issue arises you can't discuss things 'hands on' with a real person (and I didn't want to send my discs away with the player). The store contacted the WCHF online manager and my noisy player got sent back to Reavon.

After waiting 2 weeks I contacted the online manager to see what was happening and he arranged an immediate refund. He also notified me of a price reduction on an alternative Panasonic player (due to eofy sales). I ordered this new player, it arrived in a week and works very smoothly. Very happy with the outcome. Online communication was excellent over this whole process - there was a long string of text communication and I received responses within minutes on most occasions. It's not WCHF's fault that my first player wasn't up to scratch. It was comforting to find everyone online and in store worked hard to keep me happy and provide real service...

Overall: Product range and quality is good/excellent. Buying online - it can be difficult to solve issues without going into a store (replicating the issues, shipping, waiting time, etc). Staff were excellent. Communication was excellent !!

The team were super helpful getting me a good price on wharfedale 12.4i. My order was dispatched the very next day and they arrived in 2 days! Speakers sound amazing. Couldn’t be happier with the purchase and customer support. Show reply

They are my go to hi fi store. My main speakers and amp come from West Coast Hi-Fi. Most recent purchase was a Wiim pro. Fantastic addition to the system. Will always come back. Show details ·  1

Responsive and the order processed quicky. Very fast delivery. The courier company damaged the packages, but content of the package survived without any scratch. Show details ·  1

Bought headphones that were defective on arrival and was redirected to the manufacturer instead of the store resolving it. A day-one fault is a major failure under Australian Consumer Law, and the retailer is responsible. Poor after-sales support and very frustrating experience. Show details

Bought speakers on sale on line in June and they arrived in early August. Speakers are great and price was good. No problem with delivery. Just the delay on receiving them beyond advice and expectation that detracted from the experience. The comms were OK. Still recommend West coast HiFi as a good HiFi seller

Product turned up today! Would have been last week except you sent it to the wrong address. 974E not 974A, lucky a neighbour 1km away was honest and delivered it to us. Show details

Got myself a deal on the KEF KC 62 sub. My first Hi Fi sub and what an awesome bit of kit! Took a while to find the best location in my listening room but almost perfect now. Goosebumps when listening to massive attack angel. Speedy delivery. Very happy. Show details ·  1

I ordered Bowers and Wilkins Pi7 earphones online but couldn’t pick them up straight away because of an overseas trip. The WestCoast HiFi people at Headoffice were super helpful and communicative, and even arranged delivery free of charge. Helpful, friendly, super communicative and got a great product at a discount price. Beyond expectations. No hesitation in using them again Show details ·  1

Bought an AVR and a pair of outdoor speakers in separate transactions over the last 2 weeks. Absolutely painless process, asked for price match/best price via messaging and extremely happy with both response time and friendly nature of negotiations. If they open a store in Adelaide, they will get 7 stars! Show details ·  1

Arrived exactly as described and earlier than the promised delivery date. Love the vehicle tracking app. No time wasted sitting at home waiting for a scheduled morning or afternoon delivery window. Show details ·  1

I bought an ex demo Cambridge Audio Evo 75 online. It came exactly as advertised, perfect condition and sounds epic. The remote was missing from the box when it arrived so West Coast refunded me the full $89 cost of a new one. Would definitely buy from them again. Show details ·  1

I had an excellent experience with West Coast Hi-Fi. I purchased two in-ceiling speakers and a subwoofer from them, even though I’m in Victoria. The whole process was smooth from start to finish. They offered a great deal, the delivery was fast and well packaged, and everything arrived in perfect condition. I’m very happy with the service and… Read more ·  1

would highly recommend West Coast Hi-Fi to anyone looking for quality audio equipment and excellent customer service. Thank you for a great experience!

I purchased an Amp & 4speakers ,the Amp I chose was not big enough for the 4 speakers,I received a phone call from a staff member stating this & told me an Amp that would work with the speakers. The delivery of the equipment was fast & to my door. I am very satisfied with the sound and quality of the equipment Show reply

I was looking to get the Rega P1. I missed the EOFY sale but found it online at the sale price. Reached out to West Coast Hifi. They matched the price within an hour of me contacting them. Bought it and had it delivered. Great experience. No fuss, no muss. Rega is good. Matched with a Yamaha AS301 and Polk audio XT20 and the sound is brilliant. Show details ·  1

I recently purchased a new dolby atmos home theatre receiver from West Coast HiFi online at an extremely good price. Dispatch and delivery were very quick and the text message and email communication from the store kept me well informed. No hesitation recommending them to others. Show details ·  1

I had a great experience buying my B&W Pi7 S2 from West Coast Hi-Fi. The order was processed very quickly, and I received regular updates throughout the delivery process, so I always knew the status of my order. Everything arrived as expected, and the whole experience was smooth and hassle-free. Great service and excellent communication. Highly recommended! Show details ·  1

My purchase and pickup from the Osborne Park store was quick and painless after ordering online. The staff were professional and great to deal with. The Bowers & Wilkins Px7 S2 headphones are high quality with amazing sound richness. I couldn’t be happier with my purchase! Show details ·  1