Western Power

Since living in bedfordale power outages are once a week, sick of resetting digital clocks and replacing appliances that burn out due to surge when the power resumes. Western power claims no responsability for a tv power supply, a fridge, a modem, many globes and more recently a set top box all burn out on power resumption. No responsibility for… Read more

devices damadged by there network. As an ex western power line worker im discussed at there ignorance to the unreliability and damadge caused by there network.

Working day power outgage, 30/03/26, whole day productivity lost as SME. No compensation, just another exploitation of the average person from corporate Australia and a corrupt Uni-Party government system. Show details

The last few years I get outages more than ever and surrounding suburbs,it's seem commonplace now in Perth I don't know if it has anything to do with renewables but what ever it is ,it's nonsense Show details

Amazing service after storm outages. Thank you to all the crews working out in that sort of weather! SMS messages came through within 10 minutes of breakdown with projected timeframe and continued restorations were under expected times. Show details

After having an electric shock whist using my hairdryer, I contacted Western Power concerned that the safety switch didn’t trip the electricity supply. The receptionist on the phone was so very helpful and assured me someone would be out within the hr, true to their word, Jason and Michael arrived, professionally checking out the safety switch… Read more

etc, which was very reassuring that our home is safe. Very Helpful with the advice and service. With Young Men like them, Western Power is in Good Hands. Kind Regards. Judy Cameron. Joondalup.

Great service in a pinch – The power at our property would not turn back on following an outage in the area. Western Power's customer service responded to my call promptly and were gracious with my follow-up calls requesting updates. When the technician arrived on the property he called to let me know and stayed long after the power had been reinstated to ensure it… Read more

wouldn't trip.

I really appreciate Western Power's customer service portal. It's user friendly, easy to hear automated updates for your area, and allows you to speak to an agent without jumping through hoops.

Thank you Western Power for your fantastic service. If you are experiencing a power outage I suggest you report it so they know to send a technician your way while they're servicing your area. ☺️

I like to complain about how greedy this company is we lost power for 10 hrs over Xmas day and not a cent was payed seen most our food went off due to being a 40 degrees day and they say they. Not at fault so they not paying I can not believe a company robing the people this much can't help out people that don't have a job and have to throw food away they paid for total grubs Show details

the poorest service that I have seen from a public services organization in Australia. They are providing power at over 250 Volts instead of 220, which is killing the alliances, and they refusing to come and check. I have lodged a complaint, they are responding without giving any email for me to send them more information. I have been to their… Read more

office, could not meet with any of their personnel except a security many who asked me to talk to them over the phone. Doesn't go anywhere.

After waiting time of 2 years discussing about various solutions...to connect the 3 phases power to our farm... It was settle that the only solution was to change 3 poles for $75000 instead of $950005 for 5 poles with a very short distance of 350m for the cable... the enormous bill was requested to be $75000 just for 3 pole and 350m cable which… Read more

is over twice as much as it should be. The monopoly of the company WESTERN POWER was very abusive! and finally after months of pushing all work and all preparation ready...begging them for weeks again... they came with 12 trucks 8 cars 41 people... to simply change one post and install 2 new one... They cut the two news smaller post in 1 m length only...they prefer to waist it ,instead of giving it to the farm for fencing... so that we can not use them on the farm...

6 power outages in 24 hours. And this is after they did routine maintenance last week. We had no power for 10 hours then. These outages are lasting from an hour to three hours at a time. Compensation needs to be offered. It's been out over 12 hours but not consecutively so no compensation. Western Power need to do better. It's not even really windy and no storm Show details

Plan outage today with no notification or on the website and out til 5.00. Well done western power you have really stuffed up this time. Thousands of very happy people. Show details

My God, having to deal with western power is worse than some kind of sick joke. Been waiting for power to be connected for over x2 weeks and every second day they say they are coming out and don't show up. Who is running this disaster of a business? Show details

We live in Elleker and I have had to buy a big generator to compensate for the amount of outages we get. This is the 21st century for goodness sake, when will Western Power catch up. Show details

Beyond fed up of their CONSTANT "planned power outages" , that are becoming more and more frequent, in the height of sommer, and for much longer. Been in my house 25 years and the last 5 years of outages is RIDICULOUS. Show details

Unreliable – Each summer a power drop out in Greenwood, ostensibly due to a feeder problem this time at the beginning of another heat wave. Western Power estimates that it will take approximately five hours to restore power. Given that we lost power at 1 p.m., we have been advised that we will be without power until 6 p.m. I can best describe Western Power in a word: pathetic. Show details

16 months no connection – No Stars for W.P. Coming up 16 Months to connect power and still no answers. (Construction phase) It has written on the projects page. Has done for months. Pole is 3 Meters Infront of my house. I live within 1KM of a City. Ombudsman said it's all within time frame case closed. O and I get charged $3,000 for a temporary power connection by the but… Read more

my consumption is $5 per bill and service fee $120 for SERVICE LOL. Service SERVICE. Come on has to be the worst company in the universe in my opinion but surely I have reason to think this.

No power again – Power out due to pole fires over 30 hrs so far, no time line on resolution. Isn’t it time for a class action against western power ? This keeps happening every few years. Show details

24 hrs without electricity – Year after year, we endure long power outages in Innaloo. Despite the previous outage, no action has been taken. Consequently, we are once again plunged into darkness for 24 hours! And to add insult to injury, the latest update suggests that power restoration is unlikely until tomorrow morning! The only compensation offered is a mere $120 for an extended power outage exceeding 24 hours. Show details

Western monopoly with zero accountability – State owned utility in action. Constant outages in our area every summer. No competition = no interest at improving reliability. Thank goodness for solar and batteries Show details

Power outages – Western power is the worst power company in Australia. It always have power outages because they don't do enough maintenance and should have a zero star rating Show details

Western NO Power – Living in very rural WA. Power outages are common place, especially if it rains, Guaranteed outage, for hours! This company are seriously lacking in upgrading their existing infrastructure. I'm surprised we get any power at all. It's a serious shame we have only 1 power company to choose from. So much for any competition in this state! Show details

Can I give 0 stars – ABSOLUTELY TERRIBLE! We have lost appliances and products, have given thousands in refunds and they make it so hard to file a complaint for compensation that we just gave up! Show details

Absolute systemic failure – 12 to 15 months to connect to the grid for a new house build in an area that the block is the last one to be built on and everyone else has power. Power in the street to every household. THE POWER POLE IS 5 METRES FROM WHERE THE DOME WOULD BE ON MY PROPERTY!. Every excuse is given but no actual action is taken. The reason for this is that there is no competition. Government bulldust. Show details

Awful – Power is continuously going off. It's totally unreliable and overpriced. How about waiving connection fees because we're not actually connected during lengthy power outage. Webpage for outages isn't updated enough. We've got so much technology now, but still can't even manage to maintain power in Australia. Electric cars what a joke Show details

ABYSMAL SERVICE – 3RD POWER CUT IN 2 DAYS...ABYSMAL....the power has dropped out 3 times in 2 days: 3 hrs, 2 hrs and now heading for 10 hrs outage, no compensation offered to us. Show details

Excellent Service in trying times – During the tornado event in Bunbury 10/05/24, Western Power continued to provide regular sms updates regarding the restoration of power to our homes. The power was back almost 24 hours before anticipated. Well done to the teams who ensured we were reconnected in amazing time under such difficult circumstances. Show details

Thank you Western Power – Much appreciation to technicians at Western Power who were ready to go in immediately the fire in Wongan Hills was brought under control. Due to significant damage to power poles, lines and our sub station, we still have no power two days on with no relief in site. You are working tirelessly and unselfishly to restore power to residents as quickly… Read more

as possible. In the resource rich state that WA is, it's time for our state government to take these (too frequent) outages more seriously by allocating funds to fix the problem permanently. The buck stops with them. Enough is Enough!

Power outage – Power outage from 8pm till 3am. Suburbs everywhere have different time outages because they closed all the factories down and don't have enough to back up when a heatwave happens. Then synergy and government rip you off for power bills. Show details