Greedy sharks and lousy APP!
Western Union you F SHARKS you cancelled my remittance after the transaction but debited money from my account. I believe you did this intentionally because the exchange rate was higher 2days ago. Now you have my money and have to wait 7days to get it back at same time I already lost 22aud due to the low exchange rate now! This has happened multiple times and thats it! FU! and will never use your services again SHARKS! Get F!
Won't use Western Union anymore
The first transfer I made was about A$200 to China was ok. The second one about A$1200 was a mess, my internet banking was blocked for suspected fraud, but money has been debited from my account then got email that transfer is cancelled and promised the money to be returned asap. Until now passed 5 days, it has not been effected.
Unable to send money
Previously they were ok. But recently I tried to send money and WU asked some legal doc of money receiver. I provided the doc and transaction was approved. Within 3-4 hours they emailed me again and said they were unable to send the money. Next I tried again and this time they did not send any email. After 3 days they emailed me and said money will be transferred with in 3-4 business days. But they decline again within an hour and said unable to send the money.
After spending many many hours on the phone and repeatedly sending requested forms and far too many personal documents WU seem unable to allow even $20 transfers and have prevented further transfers.
The whole process reeks of incompetence rather than possibly having a reason to refuse their service.
Calls emails and letters posted from the US. And NO Australian headquarters???
Anyway it's terrible.
Misleading advertising. Clearly advertising a service they do not have.
The usual " I would give minus stars if I could "
If you want stress and Grief and look like a crook to the person you sent money to.
Use WESTERN UNION for that aneurism you are waiting to have.
I have sent money to a particular person in a particular country for over 10 years using Western Union at least once a year. This is the only person I use the Western Union account. Western Union advertises a Service they do not have. Being INSTANT MONEY Transfer any where in the World. Well which world are they talking about. The process is s...
Misleading exchange rate
Before I send money to Canada I checked their website exchange rate, their Apps exchange rate and contacted Australia Post for their Exchange rate, they are all the same exchange rate. I went and go ahead sent the money, I was SHOCKED when I saw the actual Exchange rate it’s .09 less than the actual website, Apps and person says. DO NOT USE western union they are FRAUDSTER. Use your bank to transfer it’s the safest and have guaranteed. I will contact ACCC and hopefully they will FINE them big time.
I sent $5,000 for emergency medical treatment (life and death situation) through WU app which was processed and confirmed by both my bank and WU. Money was out of my account in a matter of seconds. 3 hours later I received a msg from WU that the transfer was cancelled due to some tech issues!!!!
It took me a good 40 minutes of discussion with the WU employee and supervisor and none of them were able to help me with either refunding my money or transferring the money. I was told it is a "Compliance" issues and no one can help me with as everyth...ing is done by computers.. not sure the benefit of employing humans when computers rule!! Hopefully I will find a different way to send money ASAP otherwise if anything happens to my relative due to the cancelation of this fund transfer, I will take this further up and even to the media.
Website rarely works, takes forever, needs many attempts
Every transaction is a nightmare. Not once has it worked the first time. I always have to make multiple attempts, and it times out, takes forever, won't load, says banks are offline (when they are online on every other website), and is just an absolute pain to use. I have to make half a dozen attempts over the course of a day to make it work. Absolutely appalling.
Worst money transfer
I try to send some money to india for my moms medical expenses. I even send it from bank to bank transfer. But they cancelled my transfer saying its compliance issue. I spoke to a call center Agent Mr. Will . he cant give an explantion as to why it was cancelled. Whereas i gave my proof of ID and all the details they asked for. Now i cant send money for the emergency. I have to wait 3 business days or may be 4 days since its sunday for the money to be credited. Really furious about this. I would never ever recommend Western union or deal with them any more. Save your time and money and chose other means.
- Verified customer
Why I can’t send online money to Jamaica from Canada Online
January 13th I downloaded your Western mobile App
I signed up I start enrolling now I start to send money from Canada to Jamaica
I use my passport as my identification
I put in my credit card information and everything was completed
I got a tracking number8984944428
Then received a email my transaction was canceled I must now go to a store location to send my money
I just don’t understand
Do NOT use Western Union
WU has kept my money indefinitely citing technical issue. They cannot tell me what the issue is. And they keep giving me new complaint numbers just to delay the refund. No timeframe, no status, no resolution, NOTHING. And the customer can NOT contact the complaint department directly. You can only call the customer services centre and they are CLUELESS. Basically if there is any issue with the transaction (through no fault of your own), the money is gone. GONE. I repeat, DO NOT USE WESTERN UNION. They are a scam.
Terrible custom service - generic emails - No help
Tried to send money via business account but couldn't because the business account was only 50% in my name. Tried my personal account, they needed more info which I gave them but declined, sent the money from my wife's bank account but couldn't. 3 accounts tried each account taking 3-5 days review and then generic emails that didnt help, call customer service team to help but they said it's not their department, someone else will contact, but they didn't. Don't waste your time with Western union.
Had to wait 14 days to transfer money to my family. And the customer service is a bluff, talks illogical. I was using the same account for 6 years. And they suddenly started to doing this. And they are unable to fix their problems as i tried to send today as well being held again... again had to call the customer service.... which is terribly a failure.
Useless service use transferwise or Ria
Blocked for trying to send $200?
They are usless, avoid, avoid, avoid.
They regularly say they follow intl laws and regulations its rubbish.
$200 now and then to different people .. so sinister..customer service read a robotic script .. avoid them.
It is horrible don’t want to hear about it again
I will never use this agent, they blocked my transfer and hold my money for 9days it was so inconvenience and they didn’t care about the hardship they caused to me and anyway their charges are higher than other agents I am very disappointed and I am warning others not to use western union
Questions & Answers
Is there legal recourse in Australia for refusing to provide a service without a specific reason?
I dont know about the legal side but I know that a service can be refused by the provider without any reason, meaning you need to seek alternate options. Saying that, I dont believe any business wants to turnaround their customers by doing that
WhyWestern Union block me in Belgium branch.
I can't pick up money anymore.
And what should I do that Western Union will unblocked me.
Please help me?
Why is it that sending money to friends from Australia to Dominican Republic of around 700USD is flagged for phone interview, then ultimately cancelled by the money sender service. They can't even tell you the reason so there is no idea why it couldn't go through. Is the problem on the sender side or the receiver side?
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