They are shocking and pathetic
I had to make 2 different transaction to the same person and the same country and it took more than 3-4 days to process not minutes as described not to mention the emails and the phone calls I had to make so frustrating it was a waste of time never to use again.
OK ..Fifty Fifty
Money stucks in every third time. When you complain they refund it after 3 days where you loose rate. i got problem four times in Ten times sending money. But they don't cheat refund or resend it. i always got problem when they advertise a higher rate. but rate is Lucrative sometimes. Sometimes it transfers in seconds and sometimes takes hours and sometime a day. Very unpredictable.
Recently transferred $1000 AUD to China to be picked up in cash in the local currency RMB.
Receiver turned up at the bank to be told it could only be given as Euro dollars or USD rather than the 4670RMB indicated on the transaction.
Stupid and ridiculous site plus the contact numbers don't work if you want to file a complaint, "sorry this number is not available".
Better options out there.
Absolutely useless company
Been sending money to Philippines for years and now suddenly they blocked my account.after over a week and many emails to them they get back to me saying they will not let me send or receive any money from there company.they still haven’t given me a reason why .if this is a money transfer company how the hell do they make money by blocking there customers from using this company.not happy at all .do not use them
Bad customer services...here and abroad.
try to send money to Vietnam on 9/06/2020. rang they said need only name & address of receiver. but went there needs other thing. came back next days their system were down. Went to Post Office they asked so many questions. Need to fill out the form. then said about two weeks.
send on 12/06/2020. received SMS been process on 13/06/2020. expect to delivered on 16/06/2020. on 15/06/2020 night received SMS advised that money can't delivered. rang the number spoke to [name removed] (in Philippines) he said can't open the file need to ring back. ask...
Customer service are hopeless and rude
Been a WesternUnion customer for almost 5 years, I’ve always sent money home on a monthly basic and never had an issue until one day my transaction was canceled but money was gone from my bank. Rang customer service and spoke to a lady who barely spoke any English and she told me that I should ring a number on the website which I rang and got her then she said it’s not her job to find me a correct number to ring. Hung up and rang the number again got a different person and was even more rude, told I should ring my bank. I rang my bank which the...y told me to ring WesternUnion back and in the meantime they’ll try to reconcile which going to take 6 weeks. Rang WU again and yes got different person and she was very difficult to deal with, at the time felt like I was a criminal. If you think hearing my experience with WesternUnion is painful wait until you have to deal with them. Never again, what a waste of time and energy to speak to people who just don’t give a damn.
Everyone who reads this beware
Everyone who reads this beware
I have used you guys for more then 5 years - your customer care team are so ridiculous !!! Spoke to a manager and even worst !! Using my account and sending on behalf of my mother for almost a year never had issues until now all of a sudden you want to verify the account name and card ????? The bank has reviewed this and confirmed it is an error from your pathetic service !! Moving money for better not !!!! I would have been okay if your customer service team was friendly and actually acknowledged my frustration b...
Its absolutely wasting of time
I have send money15th may to my family for a special occasion and money was send to 6th june!!
More than 2 weeks but they were saying recipients bank problm!!
No apology no compensation given!!
Not worth of sending through this.
Never again again.
Utterly hopeless - use any company but Western Union
I tried to send money to a friend in Istanbul but was told that for some unknown reason could not make that transfer or any transfer in the future ! I feel like a terrorist ! Customer service hopeless, said they would send email address of who I could complain to, this did not happen. Was told that it would take five days for the funds to be credited back to my account. I used Ofx - wonderful, all done online efficiently and promptly with better rate and lower charge.
Avoid using Western union
I have initiated a transfer 2 weeks ago and the money hasn't reached. Inspite of multiple followups and lodging a complaint with AFCA, there is no response. AFCA has mentioned that they can't deal this case as it is out of their remit and we need to take it legally. Please avoid at any cost.
Avoid this western union pls..Terrible customer service - got hung up on.. Trans went missing n they don’t care.No star
Such a bad customer service. They just don’t give damn about anything..I was misled multiple times by them when I called to follow on one transaction. No one ever calls back they say 24hr turnarounds d which is misleading.
Avoid this company at all cost or your money will disappand they won’t help.
I Got hung up on multiple times for trying to follow on my trans..and one idiot put call on hold for nearly two hours on purpose
Will be contacting accc
WU is Worst Possible Service
WU Money Transafer is unreliable. I am always calling their Customer Service to try & get Money transfer to go thru. Sometimes it works, most times it does not. I have called many many times over the past 2 days, trying to get money transfered, & now but even WU doesnt know why their system doesn't work. Complete time wasting company. I suggest if you can find an alternative to WU, use it!
I have worst experience ever in my life and made a mistake by sending money from Aus to Uk.
Due to some issues, I’m about to loose $6000 and these guys not helping me.
They have the worst customer service so plz use something else than WesternUnion to send money.
Pathetic, Avoid at all cost
Did a instant transfer using WU app, money was supposed to be available instantly, but here I am chasing with western union why transfer is not complete. Firstly they hang up on me, secondary they kept forwarding my call, thirdly they couldn't answer what happened to the transaction. I urge everyone to never use this service. There is no hope for cancellation of transaction and no guarantee if money will reach at the other end. Please avoid at all cost.
Worked like a charm
I initiated bank transfer from Australia to pakistan on Saturday using their app. And on Tuesday the money reached into the destination account. Exactly the amount WU promised. No fees were deducted. Great conversion rate as well. Cant be happier.
Customer service does not know how things work
I was told that some technical issue on my transaction that its either I cancel or escalate that someone will investigate and can take up to 24 hours. while on the phone i said, just cancel, since this is not the first time i had issues, then i receive email that my transaction is completed. I haven't even talked to someone who will investigate. they just don't know how things work and will just try to transfer you from one department to another
Questions & Answers
How can I get a detailed report of how much money I have sent a person thru Western Union over the last 3 year years
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