Westinghouse 520L Top Mount RJ525V (White)

Alarm won't stop, ignored by customercare@electrolux.com.au – Fridge was fine until six days ago, when it started flashing displaying ERR with code SC on the freezer side. Every couple of hours a piercing audible alarm goes off and has to be manually reset. It runs all night and wakes our baby. The fridge and freezer are still at temperature so I have no idea what this alarm means or whether to call out a… Read more

service person.

Worst or all, I emailed customercare@electrolux.com.au right away to ask what the error code meant and they've just ignored it. Obviously their social team is all over online complaints, but unless there's reputational damage they just ignore customer requests for service.

Pretty unfortunate customer service behavior in 2018. Anyway, I'll never be buying another Electrolux, Westinghouse, Frigidaire or AEG product of any kind - avoid all the Electrolux brands.

Pretty terrible product – My beer fridge which this fridge replaced is over 20 years old and still works well. The new fridge is about 5 years old and has had the bottom hinge support (plastic for heavens sake) fall apart so the door sagged drastically. I managed a not great fix with two pack, new screws and new bottom hinge, but there is still a slight sag in the door.… Read more

The electronic controller on the front of the freezer door alarms often and seemingly randomly. All up, a pretty disapointing run with this fridge. I won't be buying a Westinghouse fridge again.

Dangerous. A ticking time bomb just waiting to maim or kill someone. NO MANUFACTURER RESPONSIBILIT – I purchased this fridge and was completely happy with it, just having the usual service of replacing door seals after a few years. It ran wonderfully for many years and I could anticipate many more years usage in the life of the fridge. UNTIL - My 14yo daughter opened the fridge door and the door snapped off and FELL ON TOP OF HER, KNOCKING HER… Read more

TO THE GROUND. 2 seconds later, as she lay their covered in broken glass and the liquids from the broken bottles and jars AND the fridge door, which landed on her leg, THE FREEZER DOOR SMASHED TO THE GROUND. Had she been a toddler, this would have KILLED HER. Imagine a freezer door snapping off from about 2 meters height and plummeting to the ground and landing on a toddler's head, let alone a toddler having a full fridge door snap off and land on top of them, covering them in shattered glass. My daughter spent the entire day in shock and it took her a few days to recover - the impact was similar to being involved in a car accident. When I contacted Westinghouse/Electrolux, they indicated that this was MOST UNUSUAL, as if it was the first they had ever heard of a problem like this. It was then, that I googled "Westinghouse fridge door" and page after page of complaints for the exact same problem came up. This is OBVIOUSLY A DESIGN FAULT that the manufacturer HAS BEEN AWARE OF FOR YEARS. The manufacturer has been aware that they are responsible for a product that has serious and dangerous design faults. A few days later, I was contacted by their repair technicians who advised that they would charge $145 and all cost of labor and repairs would be additional at my expense (I refused the botch-job repair.) My daughter had an Xray and ultrasound on her shin bone where the fridge door fell on her, as a large and unusually shaped lump had formed on her shin bone and both we, and the hospital staff, were concerned that there may be a small breakage to the bone. (Fortunately there was none.) I contacted the ACCC to file a complaint. I was then contacted by the ACCC, who then asked me to forward photographs of the fridge/freezer door, which I did, and I have since been contacted AGAIN by the ACCC to give permission for the case to move forward with the evidence that I provided. Westinghouse/Electrolux have accepted NO RESPONSIBILITY. I bought a fridge that was a ticking time bomb. Having had a house full of small children and also elderly (88 & 86yo) parents, it is incredibly disturbing that this entire time THEY WERE AT RISK of being injured, maimed or killed at any time, by the negligence and refusal of Westinghouse/Electrolux to recall this fridge. I believe that this fridge and ALL fridges manufactured with this known design fault should be recalled and all consumers be refunded for being duped by the manufacturer for unknowingly purchasing a product in good faith from Westinghouse/Electrolux, and in turn, being deceived. THIS IS A COVER-UP. CONSUMER SAFETY HAS BEEN IGNORED FOR YEARS AND THE CONSUMER HAS BEEN KNOWINGLY MISLED AND EXPOSED TO DANGER BY WESTINGHOUSE/ELECTROLUX.

Not that door again – Fridge has been good up until the door collapsed, I expected the fridge to last as we have had Westinghouse/ Electrolux products in the past that have served us well. Very very dissapointed . Contacted service dealer who advised we would have to replace the whole door (cost over $400 including installation ) looks like we will have to look… Read more

at a new fridge not a Westinghouse as what will be next to fail on the fridge and how long will the new door last. Westinghouse you were aware of the faulty design and did nothing to alert your customers shame on you .

Design fault on lower door hinge – Clearly the issue with the lower door hinge is a design fault. I too am experiencing the same issue with the plastic part at the bottom of the door which bears all of the doors weight. I cannot close the fridge door without lifting it. This is totally unacceptable and clearly a design fault. Westinghouse should be replacing these faulty hinges with hinges that are fit for purpose.

door collapse due to faulty door hinge – Some plastic part of bottom door hinge has broken and door has dropped and cant be closed without lifting. Door actually fell off while being opened by our 12 year old son...lucky he wasn't hurt. Reading other reviews I see that this problem is a design fault . Why has this been allowed to continue without Westinghouse doing anything to correct said problem? What are the options I have to correct this problem?

Door Hinge issues – After reading these reviews there is an obvious design fault with lower hinge. Mine has dropped to a point where it can't be closed. I've had to compensate by adjusting the bottom stop up, but now I,m concerned the door is about to fall off!

can't live without this one – best fridge I ever had, sorry that I have to sell it as it is 5 cm to wide for my new place. had a thermostat replaced at one stage but that was done quick and easy. it has not turned me off buying another Westinghouse. its been perfect for me. reliable, energy efficient, easy to organise everything inside, the blue lights had the thermostat… Read more

exchanged but that was done quick and easy on warranty. can happen to anything you buy, doesn't mean that it is a bad product. had a westinghouse before and it lasted me 25 years.

Poor hinge to door design – Have the same problem with the door. Westinghouse call out fee $135 before doing anything. A mate had the same problem. Westinghouse wanted $700 for a door replacement. It's a design fault . The hinge is not capable of holding the weight of the door. It deteriorates and breaks. Has to be lifted to close. Its cold. I have another Westinghouse fridge. Had it since 1993. Has been great. Call out to fix it $65.