Westinghouse 524L French Door WHE5204BC (Dark Stainless Steel)

Cheap and nasty – I had a good look at this fridge when I was replacing my old Westinghouse. Normally the sign of a good fridge is it’s solidness, ease of opening and closing, versatility and internal quality. This fridge failed all of the above. Just open and close the bottom drawer and watch it wobble sideways! The interior plastics are super thin, the shelves lack adjustability and the ice maker is laughable. The salesperson was lost for words and suggested F&P instead! I tested 3 fridges on display and they were all bad.

Awful warranty support – One important aspect of a product is warranty support, ease with which you can log a call when it is faulty. I have a faulty LHS door, and waited 1 hour 27 minutes today on the 131349 number, starting at 1:27 pm. No answer. I will not be buying Westinghouse or Electrolux products based on this experience.

Good value, but not great. Expected a little better from the brand – We previously had a Fisher and Paykel top mount fridge freezer with normal swing doors. The freezer draw on this unit is not as easy to access as the swing door. A swing door would be better than a fixed bottom draw, but the french door freezer version of this fridge has a center divider preventing you from freezing anything wide. We are a family of 4 with two kids. Our old fridge was not big enough, this one swallows up our weekly shop with space still. The dark colour is darker than it appears online. I would call it closer to graphite rather than dark stainless. I would stick to the standard colour next time to match the dishwasher and microwave better. But is does not mark from hands. There is a slight vibration when the compressor kicks in but this is probably just a one off. I easily fixed it with a tiny piece of rubber between the steel pipes and the plastic drip tray. Sometimes the divider between the french doors does not retract fully and you have to push it in to close the door or it bangs on the closed door. I'd probably stick to Fisher and Paykel next time if I could afford it.