Now one of the worst
I have been with Westnet since its inception and the service was always one of the best.
But things changed for the worst... caused by the takeover by Iinet which subsequently was taken over by TPG. I left Westnet for all but my hosting and email. What an error!
They are now thoroughly unreliable and if you want to talk to someone in Africa (yes, more jobs overseas to avoid Australian taxes) then by all means go with Westnet.
The Africans know little about your service and you will be fobbed off. Maybe days later you might actually talk to so...
Were good, now lousy.
Have used them for 4 years and the longer it goes on, the worse they become. Internet is patchy at best with weekly dropouts. The VoIP is just terrible and the consultants (os) just don't know what they are doing. If it wasn't for the promotional deal, Id be long gone.
never had a problem
I have been with Westnet since internet began. As Westnet they were brilliant, When iinet they were great, now TPG and they are still good. I really cant fault them, although not as good as the early years, but staff are always helpful. Often takes longer to fix the problem than it used to in the early days. But really I have no complaints
Got a new SIM card. Got sent to a person in South Africa that did not achieve what I wanted . Phone does not work with the new SIM , got the big run around. Spent a lot of WASTED TIME on the phone. Did not get any result. Sad show ! If you do not CARE , you should not be in business.
Tried to cancel my account online. Couldn't do that. Spoke to a staff member on 02/10/2020 via phone and email. Email clearly stated account closed.17/11/2020 received a bill for amount due plus following month in advance. Contacted Westnet / iinet again. Very frustrating call staff refused to look at old emails from there staff .Nothing happened. Contacted westnet again on the 25/11/2020.Went through every thing again gave me another reference number and stated on an email we would contact you within one day. Surprise 27/11/2020 No Contact. Been with westnet since 2011 very very poor service.
Westnet recently switched over to using Vodafone's mobile service and sent me a new sim to replace the old one. which I installed and activated as advised.
Since then I have had nothing but trouble, calls dropping out or not connecting, texts not being sent, and what is "forwarding on conditional" all about?, when I do make a call.
As a Westnet customer for many years, I'm very disappointed with them, Vodafone and iiNet.
Looking seriously at other options.
Cannot get closure or talk to anyone
Was charged for new router then charged again when nbn came in I was a loyal customer for over 12 years. The wheels fell off around March and was charged again for router after spending 5 hours on phone and through email NO satisfaction at all and now charge has gone up by over $140
Haven’t used them for over 3 months but still hounding me and wanting more money. Will never use Westnet or parent company iiNet as very poor service and no return calls .
Been ripped off for years for a service I have not used for over 10 years :(
In the 20 years I have been with Westnet I have moved many times. Last night I tried to do a change of address as I have moved again. I was asked about NBN at new address??? All I use is email for 11 years and no internet, as Past 11 years my provider has been Telstra. Find out the monthly fee off $22 for all the years has been taken out for a service I not used in all this time and no data usage in all this time and rang head office various times over the years with problems with email account and moving 3 times. (i thought it was for email co...nnection) After 1 hr on the phone last night. They still did not do a change of address... No manager has rang me back, as I was informed they would. And looks like out of pocket almost $3,000 over 11 years for a service I stopped and have not used in all these years. Funny they never questioned me prior to why I never had any data spend in all the calls and moves I have made. This is a complaint to go further if no reply by end of business today. :(
I changed from Westnet to another provider late for in 2017 and recently I have received sms, phone calls and mail at home advising services will be suspended if I do not pay my account of approx $26. I have contacted Westnet and advised I have not been a customer since the end of 2017. I have been assured that the situation has been rectified and I would no longer be harassed but guess what it has started again. Hi Westnet please cease with your harassment as I do not owe you money. I paid the final account in full back in 2017 when I changed provider. Please delete me from your database.
If I could give it no stars, I would. Absolute incompetence!!!!
We were told by Westnet that our current ADSL internet connection would be cancelled prior to our NBN installation being complete. When we rang Telstra they told us that the lines in our area wouldn't be closed until Jan 2020. I rang Westnet and spoke to a lady in support and she told me that was correct and we would not be disconnected from the ADSL until our NBN was up in running as long as it was prior to the lines being closed in Jan. I asked her to email so we had it in writing, which she did. Then on 31/10/19 they disconnected our ADSL, ...leaving our business stranded. When we rang to ask why this was done when we had the email stating all would be ok, they said it's bad luck and no accountability for the incorrect information supplied by their staff. They didn't want to know about it and left our business without any internet. They should be sued!!!!
See ya later Westnet
I can’t understand how a company can go from 5 stars to absolutely no stars, after 14 years I’m out, there is no service, no one who cares about customer service or can even bother to respond to an email and the overseas call centres are completely incompetent they promise the world and deliver nothing. Stay away from iiNet/Westnet save your sanity and don’t waste your time or money with them. I really wish I had left years ago and saved my self so many headaches.
“Westnet - Service sets us apart” at least they live up to their business statement........
No redeeming features left.
Should be no stars option. Approaching 14 years.
Their webmail product is as reliable and functional as a custard sledge hammer.
Their so called number one support status is based on a myth long ago dead.
But do not blame Teo.
Staff:Unable to comprehend display or work to deliver the following:
Integrity,honesty,any form of tech,privacy or even admit there is a problem when they know there is.
The attitude of the inept and uncouth and arrogant S African call centre is grating and unhelpful on a good day.They have no idea what is going on to Wes...
Share my information. Privacy breech
Been with Westnet for over 10 years. Only because I needed Dial Up for the internet.
Gave up on Dial Up years ago, issues raised continuously with TIO.
Westnet shares your private information with its subsidiary companies.
Bad attitude from sister act company iinet.
Im done. Had enough of these service providers not providing simple observation of the privacy act & the human rights act.
Don't ever blame the staff csr' s that answer their company calls. They are doing their best with such limited authority to action anything on your account...
An experience not to have.
Again a 10 year + customer. Changed address. We can do this for you. WHAT A JOKE!!!!!!!! 4 weeks of absolute incompetence. Staff whose 4th language is English, reading of a script and not understanding a word they say or what you are saying. Westnet was a great company that was destroyed by iiNet. A company that seems to be a grotty, money grabbing pack of idiots. I cannot advise strongly enough to steer clear of these clowns, even Telstra is better. That's something I didn't think I would ever say. DON'T DO IT.
Been with Westnet for 15 years and over it - who should I go with
I have been using Westnet for over 15 years but am frustrated by its SLOW internet speed and lack of local assistance.
I years past I'd go to their Perth city office to pick up a modem, chat to a local who had time to assist me.these experiences gained my loyalty.Westnet is Westnet no more. get me away from the company that are using the Westnet name.....
Can you PLEASE assist me by suggesting an efficient and reliable provider? My area are not due to get NBN for 18months
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