1 photo
Westnet

Westnet

1.7 from 55 reviews · View Statistics

Reviews

  • Transparency
    1.3 (8)
  • Customer Service
    1.1 (9)
Previous
Next
Ralph
RalphPerth
  • 8 reviews
  • 6 likes
  • Verified

Now one of the worst

published
Transparency
Customer Service
Incentivised ReviewNo
Bill
BillMelbourne
  • 43 reviews
  • 31 likes

Were good, now lousy.

published

Have used them for 4 years and the longer it goes on, the worse they become. Internet is patchy at best with weekly dropouts. The VoIP is just terrible and the consultants (os) just don't know what they are doing. If it wasn't for the promotional deal, Id be long gone.

Customer Service
Incentivised ReviewNo
Janette
JanettePerth, WA
  • 2 reviews

never had a problem

published

I have been with Westnet since internet began. As Westnet they were brilliant, When iinet they were great, now TPG and they are still good. I really cant fault them, although not as good as the early years, but staff are always helpful. Often takes longer to fix the problem than it used to in the early days. But really I have no complaints

Incentivised ReviewNo
Home Phone Service Providers

Find out how Westnet compares to other Home Phone Service Providers

Know better, choose better.

Compare all
Steve
SteveGoldfields, WA

Terrible service.

published

Got a new SIM card. Got sent to a person in South Africa that did not achieve what I wanted . Phone does not work with the new SIM , got the big run around. Spent a lot of WASTED TIME on the phone. Did not get any result. Sad show ! If you do not CARE , you should not be in business.

Transparency
Customer Service
Incentivised ReviewNo
DAVE
DAVESouth West, WA
  • 2 reviews

cancelled account

published

Tried to cancel my account online. Couldn't do that. Spoke to a staff member on 02/10/2020 via phone and email. Email clearly stated account closed.17/11/2020 received a bill for amount due plus following month in advance. Contacted Westnet / iinet again. Very frustrating call staff refused to look at old emails from there staff .Nothing happened. Contacted westnet again on the 25/11/2020.Went through every thing again gave me another reference number and stated on an email we would contact you within one day. Surprise 27/11/2020 No Contact. Been with westnet since 2011 very very poor service.

Transparency
Customer Service
Incentivised ReviewNo
Related Articles
Previous

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next

Incompetent change!

published

Westnet recently switched over to using Vodafone's mobile service and sent me a new sim to replace the old one. which I installed and activated as advised.
Since then I have had nothing but trouble, calls dropping out or not connecting, texts not being sent, and what is "forwarding on conditional" all about?, when I do make a call.
As a Westnet customer for many years, I'm very disappointed with them, Vodafone and iiNet.
Looking seriously at other options.

Incentivised ReviewNo
Stan K
Stan KSouth East Queensland, QLD
  • 2 reviews

Cannot get closure or talk to anyone

published

Was charged for new router then charged again when nbn came in I was a loyal customer for over 12 years. The wheels fell off around March and was charged again for router after spending 5 hours on phone and through email NO satisfaction at all and now charge has gone up by over $140
Haven’t used them for over 3 months but still hounding me and wanting more money. Will never use Westnet or parent company iiNet as very poor service and no return calls .

Transparency
Customer Service
Incentivised ReviewNo
LeonieEvans
LeonieEvansQueensland
  • 2 reviews

Been ripped off for years for a service I have not used for over 10 years :(

published
Transparency
Customer Service
Incentivised ReviewNo
Rose
RosePerth, WA
  • 5 reviews
  • 1 like
  • Verified

Terrible

published

I changed from Westnet to another provider late for in 2017 and recently I have received sms, phone calls and mail at home advising services will be suspended if I do not pay my account of approx $26. I have contacted Westnet and advised I have not been a customer since the end of 2017. I have been assured that the situation has been rectified and I would no longer be harassed but guess what it has started again. Hi Westnet please cease with your harassment as I do not owe you money. I paid the final account in full back in 2017 when I changed provider. Please delete me from your database.

Transparency
Customer Service
Incentivised ReviewNo
Home Phone Service Providers

Find out how Westnet compares to other Home Phone Service Providers

Know better, choose better.

Compare all
Gail
GailGreater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like

If I could give it no stars, I would. Absolute incompetence!!!!

published
Incentivised ReviewNo
Phillip B.
Phillip B.South East Queensland, QLD

See ya later Westnet

published

I can’t understand how a company can go from 5 stars to absolutely no stars, after 14 years I’m out, there is no service, no one who cares about customer service or can even bother to respond to an email and the overseas call centres are completely incompetent they promise the world and deliver nothing. Stay away from iiNet/Westnet save your sanity and don’t waste your time or money with them. I really wish I had left years ago and saved my self so many headaches.
“Westnet - Service sets us apart” at least they live up to their business statement........

Transparency
Customer Service
Incentivised ReviewNo
Evan Chooly Getit
Evan Chooly GetitWestern Australia
  • 10 reviews
  • 12 likes

No redeeming features left.

published
Transparency
Customer Service
Incentivised ReviewNo
Poopsie
PoopsieCentral Highlands and Goldfields, VIC
  • 2 reviews
  • 1 like

Share my information. Privacy breech

published

An experience not to have.

published

Again a 10 year + customer. Changed address. We can do this for you. WHAT A JOKE!!!!!!!! 4 weeks of absolute incompetence. Staff whose 4th language is English, reading of a script and not understanding a word they say or what you are saying. Westnet was a great company that was destroyed by iiNet. A company that seems to be a grotty, money grabbing pack of idiots. I cannot advise strongly enough to steer clear of these clowns, even Telstra is better. That's something I didn't think I would ever say. DON'T DO IT.

Been with Westnet for 15 years and over it - who should I go with

published

I have been using Westnet for over 15 years but am frustrated by its SLOW internet speed and lack of local assistance.
I years past I'd go to their Perth city office to pick up a modem, chat to a local who had time to assist me.these experiences gained my loyalty.Westnet is Westnet no more. get me away from the company that are using the Westnet name.....
Can you PLEASE assist me by suggesting an efficient and reliable provider? My area are not due to get NBN for 18months

Home Phone Service Providers

Find out how Westnet compares to other Home Phone Service Providers

Know better, choose better.

Compare all
Page 1 of 4

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.