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Westnet

Westnet

1.8 from 45 reviews

See the Best Home Phone Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
6
4 star
2
3 star
1
2 star
6
1 star
30

Phillip B.

Phillip B.South East Queensland, QLD

See ya later Westnet

published

I can’t understand how a company can go from 5 stars to absolutely no stars, after 14 years I’m out, there is no service, no one who cares about customer service or can even bother to respond to an email and the overseas call centres are completely incompetent they promise the world and deliver nothing. Stay away from iiNet/Westnet save your sanity and don’t waste your time or money with them. I really wish I had left years ago and saved my self so many headaches.
“Westnet - Service sets us apart” at least they live up to their business statement........

Transparency
Customer Service

Evan Chooly Getit

Evan Chooly GetitWoop Woop

  • 8 reviews
  • 4 likes

No redeeming features left.

published
Transparency
Customer Service

Share my information. Privacy breech

published

An experience not to have.

published

Again a 10 year + customer. Changed address. We can do this for you. WHAT A JOKE!!!!!!!! 4 weeks of absolute incompetence. Staff whose 4th language is English, reading of a script and not understanding a word they say or what you are saying. Westnet was a great company that was destroyed by iiNet. A company that seems to be a grotty, money grabbing pack of idiots. I cannot advise strongly enough to steer clear of these clowns, even Telstra is better. That's something I didn't think I would ever say. DON'T DO IT.


Been with Westnet for 15 years and over it - who should I go with

published

I have been using Westnet for over 15 years but am frustrated by its SLOW internet speed and lack of local assistance.
I years past I'd go to their Perth city office to pick up a modem, chat to a local who had time to assist me.these experiences gained my loyalty.Westnet is Westnet no more. get me away from the company that are using the Westnet name.....
Can you PLEASE assist me by suggesting an efficient and reliable provider? My area are not due to get NBN for 18months


Michael Gardiner

Michael GardinerAlbany

  • 3 reviews
  • 2 likes

Very Poor Customer Service

published

Chose Westnet mobile service. Received sim card 2 days later. Accompanied with the sim card was a letter. It stated "activation may take up to 72 hours. 96 hours, 4 emails, 3 phone calls, one call response (45minutes) still no activation and no explanation. The most disappointing aspect of this process is the sub-standard customer service.


All I wanted was to delete my Fetch TV portion of my account

published

I waited in their queue for 47 minutes and when I got to an operator he transferred me to another operator, back in their queue for another 18 minutes and as soon as the operator realised that I wanted to downgrade my account he hung up on me, not impressed at all. Also they used to speak in Australian on their help lines but now I have extreme difficulty in understanding the heavily accented English by their call centre staff.
I'm now looking for an alternative provider.


Relieve them of their service obligations???

published
greg303

greg303

  • 2 reviews

They were Good Once

published
Ken52

Ken52Mitchell, Qld

  • 2 reviews
  • 2 likes

Westnet needs to review service policy and procedures.

published

FelixtheCat

FelixtheCat

  • 5 reviews
  • 6 likes

WHAT HAPPENED TO WESTNET

published

We have been a customer for 18 years. Since IInet took over and moved the call centre from Perth to overseas it is appalling. I have to connect to NBN and the whole process has been a nightmare. Four weeks since having it connected I still have no modem (luckily I did not disconnect my ADSL service as we are a business). I'm being billed for an NBN plan that I cannot use. I've made at least 8 calls and of course can never get through. I have to wait up to 45 minutes for someone to call back. I could go on and on......


Maria

Mariakevington

  • 2 reviews
  • 2 likes

terrible customer service - so appalling

published

Pathetic customer service

published

Have been a strong supporter of west net over many years, because service was accessible and knowledgable. Unfortunately in the last 12 months or so customer service has declined dramatically.
Currently my phone is out,I but cannot get a response to my emails. Automatic acknowledgement of my emails suggests that I ring the Werstnet service service number.

So far as the internet is concerned have found that 'customer service' people when you can get to them appear to have no more knowledge than I have. I had to spend a day solving a problem myself after spending some hours with service consultant.

They want my NBN connection: get plenty of information about that! No way!


Sadrose

SadroseAdelaide

  • 5 reviews
  • 3 likes

A very sad change for the worst

published

I have been with westnet for years and they have been wonderful-quick and helpful service from Perth. In the last year all has changed-confused, unreliable and unhelpful service from elsewhere and now a mobile phone bill for an alleged 8 hour phone call which no-one can explain and for which there is no follow up as promised. I cannot recommend Westnet.

1 comment
Sadrose
Sadrose

Now being billed for cancelled mobile plan.Told me that they had not been notified of cancellation but we got followup texts from them immediately on cancellation asking if all was OK! Now waiting 45 mins plus for call back from billing number.

Still best provider out there...

published

We have been with Westnet now for over 5 years after been a slave ofTelstra. Even living in a rual area the internet, costs, speed & service have never been better. Considering that the costs have decreased the service on our end has always been very satifactory. Don't mistake and make them responsible for the salat in your house.

What has happened to Westnet??

published

Dylan G

Dylan GBallarat

DON'T GO THERE!!!!

published

I can not even start to tell you just how pathetic and unreliable westnet has become. Please save yourself the trouble and time that i know i will never get back.

lies, broken promises, hardware damaging advice and most importantly thief's for taking money for a product we we're not actually getting.

Shame on West Net.


Dee

Dee

  • 3 reviews
  • 4 likes

Customer for over 10 years & enough is enough

published

Had enough, stuck with them to support a smaller company but this is ridiculous most of the day cannot collect emails from a business account.


Wish I could give 0 stars

published

7-year customer, the quality of service this year is terrible. Internet hardly ever works, and is extremely slow when it does connect. Customer service are clueless, instead insisting I buy a new router when this one is only 6 months old and working perfectly. Even worse than dodo.


BATS666

BATS666

  • 2 reviews
  • 2 likes

Absolutely Hopeless.

published

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