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Westpac Home Loans

Westpac Home Loans

1.9 from 83 reviews · View Statistics
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Reviews

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Lisa232323
Lisa232323Sydney, NSW
  • 3 reviews
  • 1 like

Hopeless credit dept

published
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Customer Service
prisky
priskySydney, NSW
  • 7 reviews
  • 12 likes

New loan application - SLOWwwwwwwwww

published

Westpac Loan's department must be run by sloths. It has been 6 weeks since my application was submitted and I'm still waiting for it to be 100% processed and approved. If I could give 0 stars I would. For those looking to apply, walk away and apply somewhere else that will process your loan within a reasonable amount of time.

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Amy
AmyGreater Melbourne (Inner), VIC
  • 2 reviews

I will give minus point for Westpac home loans, the turnaround time is ridiculous slow

published

I will give minus point for Westpac home loans, the turnaround time is ridiculous slow and they have no response to my complaint, and delayed my settlement so much. it is really bad and the worst bank in the market for home loan. Never ever use Westpac no matter how low the interest rate it offers, not worth it at all

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Bertilishuss
BertilishussSouth East Queensland, QLD

5 months with no real answers

published

Applied for a small loan (30K) for home renovations, on top of our mortgage, which is substantially below the 80% LVR
Minimal communication about the process, got a rollercoaster of answers over 5 months. Yes, no, maybe, yes, should be fine, yes, no.

The Home Finance manager dropped the loan application/process for about 2 months because they assumed someone else was in contact, only found out again because I followed up.

Looks like this is recurring problem within Westpac

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You'll be Waiting Weeks!

published

The turnaround time for Westpac is ridiculous. We have been waiting 5 weeks for them to process our signed contract and to provide a letter of authority to commence construction. They claim to be inundated with loans but seem to be happy to take on more than they can chew. Apparently it takes 45 for them to even touch a file, which according to our broker, she has never seen any other bank do. Sadly, we found this out too late. The lowest rates don't mean the best customer service!

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Dianne K
Dianne K
  • 2 reviews

Refinance nightmare- Stay Away

published

If I could leave no stars i would. We are already with Westpac are only refinancing to obtain 35% LVR so minimal compared to property value and have been refinancing since Mar 20. That's right we are nearly onto 12months refinancing. Absolutely disgusting.

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3 months for a small loan increase / 4 settlement delays for a new investment purchase

published
Customer Service
Application Process
Mr.cool
Mr.coolPerth, WA
  • 4 reviews
  • 1 like

Bad home loan specialist and credit officer

published

Poor home loan specialist and very un-informative. I need to email him every time I need to get an update for my application. Lack of customer service and terrible performance.

Home Loan specialist has confirmed I should be able to apply the amount I need it and told me to close my credit card which I ended up close one of my credit card.

In return after couple of weeks without any progress update, i sent an email and he said i am not able to get the amount i need it.

So disappointing and dishonest. Now it affected my credit score because of incompetent home loan specialist.

I would not recommend Westpac.

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Claire H
Claire H
  • 2 reviews
  • 2 likes

Refinance nightmare - regret decision to go with Westpac

published
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Victoria S.
Victoria S.Sydney, NSW
  • 2 reviews

Carlingford Tony is the best!

published

Did our finance with tony, very experienced and helpful . Approved in 2 minutes with no drama! Highly recommended!

Book with tony, your finance 80% all fixed! Start with right person, end up with brilliant result!

Thank you Tony !

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Pal
PalSouth East Queensland, QLD

Won't give a damn about customers

published
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Customer Service

Lost trust

published

I just renewed my mortgage interest rate .. they offered me 2.29% for three years ... so I just ignore other banks offer and Stayed with westpack but after paperwork record shows that they renewed for only two years for 2.29%and I asked why.. I was told that they got mixed up and apologies then they are ready to change to for three years but I need to pay $ 711 for break up fees and also they can give only 2.59%for three year, reason because old offer not available at this stage... and gave some confusing calculations.. I lost all trust... feel like cheated

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Joel
Joel
  • 12 reviews
  • 21 likes

What a change from my previous useless bank (ME)

published
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Akm and Nahid
Akm and NahidSydney, NSW
  • 4 reviews
  • 2 likes
  • Verified

Outstanding Customer Service

published

It was an excellent experiences with Westpac Bank, Lakemba branch. Ms Christine Solomon (Home & Investment Finance Manager) has provided us extra ordinary customer services. She guided us from the initial stage to the end. She was always upfront and proactive to settle our home loans. She has responded promptly and available when needed. Westpac should proud having such a professional personnel and valuable asset on their side.

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Toni
Toni
  • 3 reviews
  • 2 likes

Extremely bad service and home loana

published

Worst bank to deal with - phoned them at least 5 times to get a better rate from 5.41% to 2.7%. Keep either hanging up or line goes dead. HOW DO YOU RAN A BUSINESS WESTPAC.....
Do not join this bank absolutely HOPELESS.

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Customer Service
Home Loans

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Read more reviews - page 2

Questions & Answers

Meganc
Megancasked

How long does it take for a home loan preapproval?

4 answers
Not Happy Jan
Not Happy Jan

We obtained Pre-approval fairly quickly, however it is the Final Approval that should take no more than 2 weeks and we were still waiting at 5 weeks when the Coronavirus caused their Offshore Processing Centre in India to be locked down for at least 3 weeks. We are now at 8 weeks and still are waiting for the Documents /Final Approval.
Not a good time to start building a house with Westpac :(

Meganc
Meganc

Aww no sorry to hear that :( fingers crossed you hear soon!
We have been told by our broker that we will not get an answer for 21 days!
Feels a bit long to me :(
Thankyou for your reply

Jay Y.
Jay Y.

@ not happy jan, I had pre approval for my build in jan. extended the pre approval in April. Got my loan formally approved mid/end of June!!!! WTH?!

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