??!
1 photo
Westpac Home Loans

Westpac Home Loans

1.9 from 78 reviews · View Statistics

Reviews

Previous
Next
Dianne K

Dianne K

  • 2 reviews

Refinance nightmare- Stay Away

published

If I could leave no stars i would. We are already with Westpac are only refinancing to obtain 35% LVR so minimal compared to property value and have been refinancing since Mar 20. That's right we are nearly onto 12months refinancing. Absolutely disgusting.

Transparency
Customer Service
See all answers

3 months for a small loan increase / 4 settlement delays for a new investment purchase

published
Customer Service
Application Process
See all answers
Mr.cool

Mr.coolPerth, WA

  • 2 reviews
  • 1 like

Bad home loan specialist and credit officer

published

Poor home loan specialist and very un-informative. I need to email him every time I need to get an update for my application. Lack of customer service and terrible performance.

Transparency
Customer Service
See all answers
Home Loans

Find out how Westpac Home Loans compares to other Home Loans

Know better, choose better.

Compare all

Refinance nightmare - regret decision to go with Westpac

published
Transparency
Customer Service
See all answers
Victoria S.

Victoria S.Sydney, NSW

  • 2 reviews

Carlingford Tony is the best!

published

Did our finance with tony, very experienced and helpful . Approved in 2 minutes with no drama! Highly recommended!

Book with tony, your finance 80% all fixed! Start with right person, end up with brilliant result!

Thank you Tony !

Transparency
Customer Service
See all answers
Pal

PalSouth East Queensland, QLD

Won't give a damn about customers

published
Transparency
Customer Service
See all answers

Lost trust

published

I just renewed my mortgage interest rate .. they offered me 2.29% for three years ... so I just ignore other banks offer and Stayed with westpack but after paperwork record shows that they renewed for only two years for 2.29%and I asked why.. I was told that they got mixed up and apologies then they are ready to change to for three years but I need to pay $ 711 for break up fees and also they can give only 2.59%for three year, reason because old offer not available at this stage... and gave some confusing calculations.. I lost all trust... feel like cheated

Transparency
Customer Service
See all answers
Joel

Joel

  • 12 reviews
  • 19 likes

What a change from my previous useless bank (ME)

published
Transparency
Customer Service
See all answers
Akm and Nahid

Akm and NahidSydney, NSW

  • 3 reviews
  • 2 likes
  • Verified customer

Outstanding Customer Service

published

It was an excellent experiences with Westpac Bank, Lakemba branch. Ms Christine Solomon (Home & Investment Finance Manager) has provided us extra ordinary customer services. She guided us from the initial stage to the end. She was always upfront and proactive to settle our home loans. She has responded promptly and available when needed. Westpac should proud having such a professional personnel and valuable asset on their side.

Transparency
Customer Service
See all answers
Home Loans

Find out how Westpac Home Loans compares to other Home Loans

Know better, choose better.

Compare all
Toni

Toni

  • 3 reviews

Extremely bad service and home loana

published

Worst bank to deal with - phoned them at least 5 times to get a better rate from 5.41% to 2.7%. Keep either hanging up or line goes dead. HOW DO YOU RAN A BUSINESS WESTPAC.....
Do not join this bank absolutely HOPELESS.

Transparency
Customer Service
See all answers
Tao W.

Tao W.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

High rate after fixed term and does not discharge my case for refinancing

published
Transparency
Customer Service
See all answers
Jane

JaneSouth East Queensland, QLD

  • 9 reviews
  • 5 likes

Runaway

published

I was condesendingly emailed by Sarah Falcione. Suppose to help all she does is insult their clients. Do not bank with Westpac. Worst experience of my life. It was her staff who gave me wrong advice but treated me like an idiot.

Transparency
Customer Service
See all answers
Techsavvy

TechsavvySydney

  • 21 reviews
  • 4 likes
  • Verified customer

No dramas, good customer service

published

I got my investment loan with Westpac last October and I did not face any issues. Everything was smooth and the customer service was great. the only downside is I don't find their website to be user friendly and it lacks many features that CBA site has.

Transparency
Customer Service
See all answers
tran

tranPerth, WA

  • 4 reviews
  • 1 like

Unhelpful.

published
Transparency
Customer Service
See all answers

Offshore Processing a nightmare

published
Transparency
Customer Service
See all answers
Home Loans

Find out how Westpac Home Loans compares to other Home Loans

Know better, choose better.

Compare all
Farhad

FarhadMelbourne

  • 8 reviews
  • 12 likes
  • Verified customer

Home loan approved in 4 days!

published

Extremely surprised but yes this is true that I got the loan approved in four business days. Although the valuation was done beforehand, but still considering it was right after Christmas period and everyone still on holidays, Westpac team did a great job. Credit also goes to my broker and his assistant.

Application Process
Timeliness
See all answers
Un3arthly

Un3arthlyMelbourne

  • 15 reviews
  • 15 likes

Westpac saved the day

published
Transparency
Customer Service
See all answers
GRAHAM

GRAHAM

  • 16 reviews

1hour 4mins wasted on the phone

published
Transparency
Customer Service
See all answers
3Oh

3OhSunshine Coast

  • 12 reviews
  • 1 like

Usually The most important transaction in life. Insist on Individual service.

published
Transparency
Customer Service
See all answers
Emma Fisher

Emma FisherSydney, NSW

Worst banking experience I've had - do not go for loan with them

published
Transparency
Customer Service
See all answers
Page 1 of 4

Questions & Answers

Meganc

Megancasked

How long does it take for a home loan preapproval?

4 answers
Not Happy Jan
Not Happy Jan

We obtained Pre-approval fairly quickly, however it is the Final Approval that should take no more than 2 weeks and we were still waiting at 5 weeks when the Coronavirus caused their Offshore Processing Centre in India to be locked down for at least 3 weeks. We are now at 8 weeks and still are waiting for the Documents /Final Approval.
Not a good time to start building a house with Westpac :(

Meganc
Meganc

Aww no sorry to hear that :( fingers crossed you hear soon!
We have been told by our broker that we will not get an answer for 21 days!
Feels a bit long to me :(
Thankyou for your reply

Jay Y.
Jay Y.

@ not happy jan, I had pre approval for my build in jan. extended the pre approval in April. Got my loan formally approved mid/end of June!!!! WTH?!

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.