If I could leave no stars i would. We are already with Westpac are only refinancing to obtain 35% LVR so minimal compared to property value and have been refinancing since Mar 20. That's right we are nearly onto 12months refinancing. Absolutely disgusting.

Two Home Finance Managers (HFM) over 6 months, first over promised and could never deliver and second was good but clearly there is something very wrong with Westpac. Use to be a great bank but now it takes too long to get a loan.

Service is very poor and systems/processes are seriously behind other banks in the market. There is no ability to escalate issues and you need to constantly chase the HFM. I called the helpline and was told, the best I could get was a new HFM but that would probably delay my settlement further.

Speaking as someone ...

Poor home loan specialist and very un-informative. I need to email him every time I need to get an update for my application. Lack of customer service and terrible performance.

We wanted to top up our loan to buy a new property. Broker spoke with bank regarding our financial position, who said borrowing 85% with LMI should be no issue. Application lodged on that basis and 6 weeks later we were told that bank will only approve loan at 80%. I would have stayed with my current bank had I known that - they offered a loan at 80%!! Delays in bank responding to broker were also totally unreasonable - 9 day delay each time they requested something. 9 days!! And our broker is deemed platinum. Oh - assessor called broker...

Did our finance with tony, very experienced and helpful . Approved in 2 minutes with no drama! Highly recommended!

Book with tony, your finance 80% all fixed! Start with right person, end up with brilliant result!

Thank you Tony !

Won't care about your conditional due dates even after getting 5+ extensions still treat you like you just applied.

If you speak to a Westpac Homeloan specialist they have very limited knowledge about home loans and customisation according to your needs, they might not offer you any better options while a good Mortgage brokers knows alot better than them and convince them to get your a better option which Westpac might have said impossible, for example in my case they said I can only barrow 300k with out any issues a mortgage broker can get me...

I just renewed my mortgage interest rate .. they offered me 2.29% for three years ... so I just ignore other banks offer and Stayed with westpack but after paperwork record shows that they renewed for only two years for 2.29%and I asked why.. I was told that they got mixed up and apologies then they are ready to change to for three years but I need to pay $ 711 for break up fees and also they can give only 2.59%for three year, reason because old offer not available at this stage... and gave some confusing calculations.. I lost all trust... feel like cheated

I have been a Westpac customer since the bank of Melbourne merger (a very long time ago) but have not previously had a mortgage or any facility beyond savings account. I recently moved our property loans over to Westpac with the help of Westpac premium staff and it has been an absolute pleasure from start to finish. The professionalism, product knowledge and attention to detail in helping ensure dual settlements is first class. The only hiccup we had was the typically negligent performance of ME Bank whose outsourced settlements team almost b...

It was an excellent experiences with Westpac Bank, Lakemba branch. Ms Christine Solomon (Home & Investment Finance Manager) has provided us extra ordinary customer services. She guided us from the initial stage to the end. She was always upfront and proactive to settle our home loans. She has responded promptly and available when needed. Westpac should proud having such a professional personnel and valuable asset on their side.

Worst bank to deal with - phoned them at least 5 times to get a better rate from 5.41% to 2.7%. Keep either hanging up or line goes dead. HOW DO YOU RAN A BUSINESS WESTPAC.....
Do not join this bank absolutely HOPELESS.

I am refinancing my home loan from Westpac to NAB.

In the beginning, we booked 7th April for settlement but got put off to 5th May by Westpac, while NAB is ready to go.

My fix rate home loan ended on 10th April so I have no choice but to have a variable rate home loan with Westpac while I am waiting for the discharge. The rate I got after a phone call to Westpac is 4.28% as investment home loan. I explained it is an owner-occupied house and it took 3 weeks to make the change so I paid extra money for no reason for three weeks. Today I got 3....

I was condesendingly emailed by Sarah Falcione. Suppose to help all she does is insult their clients. Do not bank with Westpac. Worst experience of my life. It was her staff who gave me wrong advice but treated me like an idiot.

I got my investment loan with Westpac last October and I did not face any issues. Everything was smooth and the customer service was great. the only downside is I don't find their website to be user friendly and it lacks many features that CBA site has.

We have had mortgage with them for more than 10 yrs. When the Covid19 started , their website offered 3 months mortgage defer option for those who's affected. We were instructed to fill in online form and not contact them as they will contact us. We 've received an email later said that they have received our form and will contact us again. Four weeks later they sent us letter and reminded that us overdue payment. So we rang them and they talked like they have never received our online defer application. Anyway, we decided to cancel our 3 mont...

Applicants beware. Due to Offshore Processing in India, there are major delays with getting your New Home Building Loan Final Approval.
Even before the COVID-19 disaster we had been waiting more than 5 weeks for the bank to give our final approval. Now with India shutdown , only limited applications are being processed in Australia and with new home builds receiving a lower priority than a straight out home purchase. We are now at 6 weeks with an unknown estimated time for Final Approval. Keep this is mind if your Builders Contract has any cla...

Extremely surprised but yes this is true that I got the loan approved in four business days. Although the valuation was done beforehand, but still considering it was right after Christmas period and everyone still on holidays, Westpac team did a great job. Credit also goes to my broker and his assistant.

Banked with nab for 15yrs, even had 2 personal loans over 15k each paid out early. After going for a home loan with them and them saying we meet conditions, they wasted 4 weeks to tell us we were not approved. Thankfully my partner didn't want to give up on our dream home like myself and we went to westpac and explained the wasted time with nab, westpac were honest and upfront. And after two weeks westpac approved our home loan. They kept us informed during the process, and went above and beyond to help us. We are extremely grateful and will be...

I needed to increase my online Pay Anyone limit urgently to pay some bills and move some money around.
Online banking wouldn't allow me to raise the limit far enough so I had to call. 37mins on hold waiting to get thru was unacceptable. I got thru and the consultant tried to tell me she had systems down and she was placing me back in the que. I refused and asked for a supervisor. The supervisor tried telling me the same thing - Unacceptable. I complained, he took notes, and not expecting me to take note of a receipt number, he then placed me on...

After what I thought was an unredeemable experience with refinancing my small mortgage with westpac (doing simple internal refinance) I was very pleasantly surprised by Bernice who is the customer solutions manager. Bernice made all the wrongs done previously, right again. It is very important when dealing with such a large transaction as a house mortgage to know that the person you are entrusting will simply follow through with what is said. I found Bernice to be considerate, thoughtful and factual.

I have to say that at the end of the ...

Westpac was notified by our mortgage broker that we had a complicated guarantor application when we applied for mortgage pre-approval. They agreed they would send it to senior review straight away and the turnaround time is 1-2 days. Instead, upon receiving the mortgage application they sent it through their normal review process and we were subject to 2 business day wait time just for the file to be opened. It was sent to senior review after 5 business days (due to complexity) and we have been waiting 3 business days now on top of that (8 in t...