We have been with Westside Strata Management for more than 3 years now and have found them to be very professional, reliable and provides quick response to requests in a timely manner.
Our strata manager Rebekah who we have been dealing with is very helpful and understands our needs. She provides great advise and offers excellent suggestions with great results in quality, by demonstrating great professionalism and commitment. Our committee is very pleased with her and hope to continue to work together in making further improvements to our apartment complex.
Do not recommend worst management ever they do not care only to get $$$$
We have had numerous issues from not being able to get into our garages to the ceiling about to break down on us. Still they have not fixed the issue. I have been in my unit for nearly four years still waiting for them to put a flys-creen on the bedroom window so I can open it without bugs coming inside. Still waiting for them to fix the roof and if it falls and damages my property I will be suing you.
Excellent Strata Management Services from Westside
Our apartment complex has been with Westside Strata Management for over 8 years and Petra Walker is our strata manager since 2014.
Petra's professionalism, work ethics and dedication to duties are second to none! She is always willing go extra miles to assist in resolving reported issues and problems, even at times, not within the bounds of her services. She is very responsive and always available to answer calls, even outside of office hours and on weekends.
Other members of the Westside team, in particular, Lucy and Georgia are also very customer focused and responsive.
We are very sorry to lose Petra as our strata manager soon, but wish her every success in her new role in Westside.
Excellent service best service i ever had
Nadine was helping me so much in this difficult time. She is not only have a kind heart and she is also have a higher understanding for people’s situation like me. She extended my levi payments time into monthly instalments and all this is so helpful and relieved. Strata Management has a such a great worker like Nadine. Not only working hard but have a beautiful heart too. Outstanding Service. Thank you so much again for everything you have helped me.
We have been with Westside Strata Management since earlier this year & they have been amazing. We had some previous strata managers who really didn’t care much, at all. Westside show a genuine interest in the management of our strata plan.
Our individual strata manager who we have been assigned is very thorough & she is young & keen & even with the certain difficult nature of our building & it’s complexities, she has been fantastic & guided us with the help of her seniors & their director.
No job is easy & we all face challenges at work...& it takes a different kind of person like the person we deal with to do it with pride. I myself highly appreciate & respect this attitude towards work because anyone can do their job as such, but to do it well requires guts, determination & an attitude to match, especially in this field. Hats off to Westside, the individual strata manager we deal with & the director of the company for training the staff the way he has. They are a credit to the business & good staff are what run a business. As they say one bad apple can ruin the bunch, but here we have a great example of a job done well, by excellent people.
I have been working with Bernadette from Westside Strata Management for only 6-8 months and she has been extremely helpful and always on top of everything and very prompt with her work. Bernadette is honestly a superstar and I am nothing but pleased with her service.
Excellent Strata Manager
We have been with Westside Strata Management for the last 7 years. Petra Walker is our strata manager. Her professionalism and work ethics are none to others! She would go extra miles to resolve issues, although, at times, not within the ambit of her services. I would strongly recommend Westside, and if possible, Petra as your manager.
Nadine is a superstar!! no words to describe her
She is always on top of things & whenever I call her regarding inquires, she always responds quickly & helps to resolve any issues I may have. And that is why she is a superstar!
Many thanks & love from my behalf and sir Joseph banks building
Excellent service from a friendly team
I have been very pleased with the service that our strata plan has received from Petra and Lucy and the team at Westside. Issues or questions are always dealt with quickly and in a friendly way. I'm sure we're not the easiest bunch to work with at times, but this hasn't affected the service we receive from Petra. Thanks and keep up the good work!
I am very happy with Nadine's service management since she started managing our building.
Nadine has an excellent work ethic in following up on emails and phone calls, and also ensures that the requests that are sent to her get actioned in a timely manner.
She also takes the time to listen to our needs.
Nadine and her wonderful service
Doesn’t matter what the problem or what time I have emailed Nadine at Westside Strata it’s always dealt with promptly. I always get a respond within hours. Nadine at Westside always willing to assist and resolve issues. Great service and asset to the company.
Low quality management, rude staff, filthy properties and unfair
I wish I could give zero star for this. I have dealt with this strata management, they have rude staff, they have double standard dealing with residents,they are treating residents unequally, they are unfair,they are not taking care of the properties, they are recruiting low and cheap quality contractors to look after the properties, they are useless and cheap, their properties are filthy, they are implementing rules and regulations only on nice and peaceful residents and they will avoid and respect (problem makers/dangerous) residents. So if ...the resident is dangerous and powerful, he will get respect from this strata and they won't mind if he breaks the rules and vise versa if the resident is a civilized one. This strata management is not recommended at all . Don't look at good reviews as they are fake and not genuine.
- Verified customer
Couldn't be happier with the service!
We are in the process of finding a unit that allows us to keep our small dog. Upon contacting Westside Management, we received a quick response from Bernadette, more than happy to provide us with all the information we needed and the process around the pet application. Within 24 hours, she had been in contact with the Owners Corporation, contacting all of their committee members directly and achieved a successful outcome for us! Unfortunately we were outbid and missed out on the unit but Bernadette's professional yet friendly customer service approach and prompt email responses, made the process so much easier and we can only hope our next unit enquiry just happens to be under her Strata management too!!
After suffering an extended period of substandard service from a previous Strata Management company, Mr Ray Gabriel from WestSide Strata was appointed as our Stata Manager approx. 18 months ago. The difference in service and approach was immediately apparent, with queries regarding any matter answered honestly and directly, (rather than being deflected with glib responses) and repairs actioned in a common sense & cost-efficient manner.
Significantly, our experience upon appointing Westside was that the outcomes changed from what suited the...Strata Manager to what was in the best interest of the owners. Ray has an innate ability to relate to all types of people from varied socioeconomic & cultural backgrounds, be they tenants, owners, tradespersons etc. This, combined with his business skills, has produced a turnaround in the our complex, going from zero money in the bank and a building in desperate need to repairs to a more healthy balance with repairs progressively being performed. I have no hesitation in recommending Westside Strata in general and Ray Gabriel in particular.
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