4.4
142 reviews
PositivevsNegative
87% · 12418 · 13%
Reviews
Jackie Sydney, NSW 7 posts
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Leanne Charles, Westside Strata Management
Leanne Charles manages our strata property. She is always very friendly, prompt with communication and thorough with any information requested. Show replyAaron Sydney, NSW 3 posts
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1 happy customer
I have used westside conveyancing for the sale of my house. Paula was recommended to me and I can see why. She goes above and beyond for her clients. Explains my rights and the law to me in easy to understand terms. She tolerates my lack of computer skills and makes me feel as though I am the most important person in this very large transaction.I am so impressed with her service I have used her for the purchase of my next property where she is protecting my rights against very pushy ambitious real estate agents.
I highly recommend westside and especially Paula. I have been thoroughly impressed by their service. Show reply
Hilda Newport
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Westside Management review
We are fortunate to engaged Westside and in particular to have Rebekah Birchall championing our condominium. Westside provides fast and efficient response to all issues raised, in a timely and professional manner. We are a large and varied community and with that comes all manner of problems. Rebekah is very competent when it comes to handling the varied personalities we have. Not and enviable task.Its refreshing to have strata management that conducts itself with honesty and integrity. Show reply
Nicky
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Best Strata Manager
Leanne Charles at Westside has been amazing to deal with concerning my property and helping with any problems that have come to her attention.She is very thorough with how everything is handled and constantly in contact to let you know how things are going rather than you having to call her for updates.
Her kind,calm and caring way she talks to you puts you at ease and helps with stressful situations that arise and explains everything very clearly.
Leanne never has a problem liasoning with my Property Manager either for solutions even when it'… Read more · 1s not a Body Corporate problem which shows her dedication and going the extra mile to help you. As a Landlord it is very reassuring to know that you can have someone like Leanne looking after you who is not only amazing at her job but who treats you like a person. Westside is very lucky to have her.
Floyd
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Provided Amazing Service and Assurance - Cameron B
Thanks to Cameron B for ensuring that my requests were met and keeping me updated even when there were challenges Show replyCarol
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Excellent Service
Thank you for the great service and team work from Jack and Denis who was able to resolve an urgent matter quickly. Thank you. Show replyMartin
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The strata managers are both efficient and effective
Being a member of the strata committee, I am fully satisfied with the services offered by Mr Lucio Leiker and Ms Lucy Macbryde who are highly professional and friendly. They address our issues promptly and effectively. The committee is delighted to work with them. Show replyJohn crow
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Westside strata review
Tarna always respond to requests, Tarna always try to work through tough issues, Tarna represent good valve. Show replySarah
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Promptly reply and solve problems quickly
I can’t believe my carpet replacement application can be quickly review and approve within one week. Great service from Lucio. Show replyAnn-Marie
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Very responsive Strata Management
We have had a number of strata managers over the last 13 years owning our unit. Westside have been the best strata management company we have used, and our strata manager Lucio has been great. He responds to all issues in a timely manner and has been very easy to communicate with. I would definitely recommend them.Mrs 3 posts
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Noise complaints
Fixed a simple complicated issue within a week. Best strata that listens and cares Show replyH3ad5h0t 7 posts
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Doesn't answer emails or return calls
Hard to assess the service as they do not answer emails, or even acknowledge receipt of an email with a "sorry, will get back to you soon", and when a message is left, again, no response. Come on George...Marianne Sydney, NSW
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This is a very good Strata Management company
Our Strata Manager, Tarna, always responds promptly and effectively to our messages.Recently we had a problem with raw sewage leaking slowly from a pipe under one of the underground garages, with the overflow pipe leaving deposits on the ground outside one of the flats. The problem was only noticed late one afternoon, but was fixed the next day
When we needed the gutters and downpipes cleaned earlier than expected this year, Tarna arranged for a very efficient company to come out at their earliest convenience. They did a very thorough job.… Read more · 1
We have an excellent cleaning and gardening team who regularly do great work. They were engaged by, and report to Westside Strata. At our AGM, Tarna was most helpful in answering queries about decisions which the Strata Committee had to make. She was also most attentive to future concerns, such as arranging quotes for the necessary removal of a tree which is classified as a noxious weed and is also encroaching on the block of flats. The Strata Committee had no hesitation in renewing our contract with Westside Strata at the AGM.B. Ell Sydney 4 posts
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Good service
Both Margaret and Petra dealt with our strata above and beyond through a particularly very trying and difficult strata situation. They are approachable, prompt and professional. They also scheduled meetings and chaired with skill allowing members to be heard, made recommendations where required and solutions. Westside has worked for us since inception with continued and attentive service. Show replyJeff M South-Eastern Region, NSW
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Family-based team is Cherry-on-the-Cake!
300323To whom it may concern
It is my pleasure to provide you with this reference for Rebekah Birchall and Westside Strata Management. Our building in Botany has been managed by Westside since its completion in November 2015 and I have been the Chairperson of the Strata Committee during 2016-2021 and I am presently its Secretary. Rebekah is our Senior Strata Manager with Westside and is responsible for the overall management of our building, a task for which she has consistently displayed her passion, commitment, broad knowledge and skills.
We… Read more · 1stside has been appointed and re-appointed by us, year upon year, for one clear and simple reason. In all aspects of strata management related to our building, their performance has been consistently excellent, professional and supportive. Should you be fortunate enough to engage Westside as your Strata Managers, these qualities will become immediately evident upon dealing with their Director Franck Vigouroux, Operations Manager Petra Walker, Senior Strata Manager Rebekah Birchall and undoubtedly other members of their skilled and knowledgeable team. It is important to note that Westside is a well-resourced management team who: a. Maintain regular communication with the Committee b. Are keenly aware of the various NSW Acts and Regulations c. Work closely and effectively with building developers to identify and rectify building defects d. Work closely with professional Building Managers, Industry Agencies, Solicitors, Building and Engineering Consultants and a wide range of Service Suppliers including Insurance, Security and Fire Safety, Garden Services, Electricians, Plumbers, Painters, Abseilers, Lift Managers, Pest Companies, Plant Hire Companies, Window Cleaners etc. With such tried and tested logistics in place, they are consistently efficient, responsive and reliable. Accordingly, Westside is easily and successfully able to offer excellent: a. Administrative management in relation to the establishment and long-term maintenance and enhancement of residential buildings b. Accurate and timely Financial Reporting to our Committee c. Regular Strata Plan Reports d. Provision of Annual, Extraordinary and Strata Committee General Meetings I am confident in saying on behalf of the Committee and myself that you would be hard-pressed to find a better Strata Management Team in today’s market. We have been particularly fortunate and happily rewarded by our original decision in choosing Westside Strata Management and in having Rebekah Birchall as our Senior Strata Manager. If you have any questions or would like to discuss any particular aspects, please feel free to call me during business hours. Yours sincerely Jeff M Strata Committee Secretary 2023 Strata Committee Chairperson 2016-2021
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Hi there, We are so sorry to hear of that you have had a hard time reaching your strata manager. This is definitely not the sort or standard we would like to demonstrate, and would love the opportunit... Read more
y to discuss this further with you. We have send you a private message requesting further details so we can get in touch. We are hopeful to be able to find a resolution for you as quickly as possible! Kind regards, Westside Management