We have been with Westside Strata Management since earlier this year & they have been amazing. We had some previous strata managers who really didn’t care much, at all. Westside show a genuine interest in the management of our strata plan.
Our individual strata manager who we have been assigned is very thorough & she is young & keen & even with the certain difficult nature of our building & it’s complexities, she has been fantastic & guided us with the help of her seniors & their director.
No job is easy & we all face challenges at work & it takes a different kind of person like the person we deal with to do it with pride. I myself highly appreciate & respect this attitude towards work because anyone can do their job as such, but to do it well requires guts, determination & an attitude to match, especially in this field.
Hats off to Westside, the individual strata manager we deal with & the director of the company for training the staff the way he has. They are a credit to the business & good staff are what run a business.
As they say one bad apple can ruin the bunch, but here we have a great example of a job done well, by excellent people.
Thank you for your commitment to us & the way you run our building.
Things get done on time, responses to emails & phone calls are timely & I’ve never felt as though we’re being ignored because of their work load or number of strata plans they look after is not a problem. We had every excuse under the sun from the previous people, who would brag about how many building they looked after & the same people were never there long enough to always talk to the same strata manager.
To wrap it up, I’m just glad we don’t have any of the previous issues we had before Westside & hopefully they’ll be looking after us for years to come.
Highly recommended & once again thank you.
Great strata management
Ever since Westside manage our strata, everything is getting better, problems are getting fix properly and the common area are much cleaner
help when needed
Westside Management P/L has always been quick to respond to any need ,Nadine doesn't waste any time getting what you want,... been with them 7 years and will be with them for a long time to come.
Nadine is Just so on top of her job no sooner have we requested something and she make it a priority . we are so very happy with the service she offers she has a lovely disposition and is so nice to deal with Thank you Nadine
Eileen Maylin On behalf of
I have been working with Bernadette from Westside Strata Management for only 6-8 months and she has been extremely helpful and always on top of everything and very prompt with her work. Bernadette is honestly a superstar and I am nothing but pleased with her service.
Excellent Strata Manager
We have been with Westside Strata Management for the last 7 years. Petra Walker is our strata manager. Her professionalism and work ethics are none to others! She would go extra miles to resolve issues, although, at times, not within the ambit of her services. I would strongly recommend Westside, and if possible, Petra as your manager.
Nadine is a superstar!! no words to describe her
She is always on top of things & whenever I call her regarding inquires, she always responds quickly & helps to resolve any issues I may have. And that is why she is a superstar!
Many thanks & love from my behalf and sir Joseph banks building
Excellent service from a friendly team
I have been very pleased with the service that our strata plan has received from Petra and Lucy and the team at Westside. Issues or questions are always dealt with quickly and in a friendly way. I'm sure we're not the easiest bunch to work with at times, but this hasn't affected the service we receive from Petra. Thanks and keep up the good work!
I am very happy with Nadine's service management since she started managing our building.
Nadine has an excellent work ethic in following up on emails and phone calls, and also ensures that the requests that are sent to her get actioned in a timely manner.
She also takes the time to listen to our needs.
Monika . S
Nadine and her wonderful service
Doesn’t matter what the problem or what time I have emailed Nadine at Westside Strata it’s always dealt with promptly. I always get a respond within hours. Nadine at Westside always willing to assist and resolve issues. Great service and asset to the company.
Low quality management, rude staff, filthy properties and unfair
I wish I could give zero star for this. I have dealt with this strata management, they have rude staff, they have double standard dealing with residents,they are treating residents unequally, they are unfair,they are not taking care of the properties, they are recruiting low and cheap quality contractors to look after the properties, they are useless and cheap, their properties are filthy, they are implementing rules and regulations only on nice and peaceful residents and they will avoid and respect (problem makers/dangerous) residents. So if the resident is dangerous and powerful, he will get respect from this strata and they won't mind if he breaks the rules and vise versa if the resident is a civilized one. This strata management is not recommended at all . Don't look at good reviews as they are fake and not genuine.
Couldn't be happier with the service!
We are in the process of finding a unit that allows us to keep our small dog. Upon contacting Westside Management, we received a quick response from Bernadette, more than happy to provide us with all the information we needed and the process around the pet application. Within 24 hours, she had been in contact with the Owners Corporation, contacting all of their committee members directly and achieved a successful outcome for us! Unfortunately we were outbid and missed out on the unit but Bernadette's professional yet friendly customer service approach and prompt email responses, made the process so much easier and we can only hope our next unit enquiry just happens to be under her Strata management too!!
After suffering an extended period of substandard service from a previous Strata Management company, Mr Ray Gabriel from WestSide Strata was appointed as our Stata Manager approx. 18 months ago. The difference in service and approach was immediately apparent, with queries regarding any matter answered honestly and directly, (rather than being deflected with glib responses) and repairs actioned in a common sense & cost-efficient manner.
Significantly, our experience upon appointing Westside was that the outcomes changed from what suited the Strata Manager to what was in the best interest of the owners.
Ray has an innate ability to relate to all types of people from varied socioeconomic & cultural backgrounds, be they tenants, owners, tradespersons etc. This, combined with his business skills, has produced a turnaround in the our complex, going from zero money in the bank and a building in desperate need to repairs to a more healthy balance with repairs progressively being performed.
I have no hesitation in recommending Westside Strata in general and Ray Gabriel in particular.
Excellent Strata Management
Westside Strata provide an excellent Strata service!
The whole team is amazing!
Franck Vigouroux took on our Strata Plan while we were still contracted to a previous company (who were terrible) and looked after us until our contract term with them had expired (approximately 3 months). He is a man of integrity and does not "bleach us" monetarily for faxes, emails, phone calls & for sending work requests to contractors (as the previous company did). Petra Walker & Nadine Vigouroux are superb Strata managers, they both follow things up promptly and resolve matters professionally. They work tirelessly to please owners within the restraints of Strata laws and they carry out necessary building works as economically as possible to save money for all lot owners. Petra & Nadine's communication, knowledge and work ethics are exceptional and it is a pleasure to work with them. If you are considering changing your Strata company then look no further. As Chairman of the Strata Committee, I couldn't recommend Westside Strata highly enough!
Second to none!
When dealing with Westside Strata I have always received a service that is second to none. The professionalism and integrity that I receive from Petra and Nadine is something that has now set my personal and professional standards so high as they always go that extra mile to ensure that my needs are always met. I would recommend this company and these people to anyone out there looking for a strata company that cares and that will always go the extra mile to secure your investment and to provide an optimum level of service.
Professional strata managers
Hope you find this email well! I would like to many thanks for your professional team Mariah and Lucy who provided a extreme professional service to us. Fast professional response and action on any issue and request. It is only less than six months from the date of agreement executed, and I can feel the confidence and love from Westside. If I need to provide Westside a score from 1 to 10, it is 9.5 of 10.
I am very proud to have Westside managing our building.
Keep up the good work!
Very unhappy with the service, keep giving the chance to improve and let down again and again. Can't get through on calls and emails unanswered. Try elsewhere for service.
Westside has provided good service when taking over from the management form the previous strata manager. We're looking forward for the good service to continue.
Poor Customer Service
Terrible experienced, very rude customer service. We had issue ongoing flood when there is heavy rain last year they send someone to look the place where there was no more water. Since the last storm last Sunday we had water again in the garage contacted this person she said that magic pump is coming but seriously no one turn up for the last two days very unreliable. They don't even follow up instead I'm the one who seriously keep ringing them to followup. I'm also still waiting a phone call from the new manager name [name removed] since Monday about this building issue but with no response.
We still got water in our garage however we tried to scope the water out towards the drain.
Honesty and Integrity
I am a lawyer. I have worked with Franck Vigoroux and his team at Westside Management over the past few years to assist his strata owners with legal and debt recovery matters. Franck and his team always act with the utmost honesty and integrity and seek to find commercial and practical solutions to problems.
It is an absolute pleasure to deal with Franck and his team who are professional and possess a high degree of knowledge and expertise in strata management and the rights and entitlements of strata owners. I strongly recommended Westside Strata.
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