White Runway

FANTASTIC SERVICE & RANGE OF CLOTHING – I visited this store to find my Mother of the Bride outfit it is by appointment only but I found the staff very attentive and wanting to ensure that I found my perfect outfit. The style I wanted wasnt in store stock so I ordered it on line where delivery was very prompt. I had some issues with my sizing and after calling and speaking to Bessie,… Read more

who was amazing and listened to my concerns she organised another size to be collected for me and after going back trying another size on I was completely happy. Special thanks also to Olivia for her assistance with my final fitting. This is a store who genuinely cares about their customers.

Beautiful dresses but not ironed on collection. Service touch and go – Expensive dresses are given to you in a box. Not ironed. No try-on when picking up. No viewing. Just box handed to you. I’d have expected a garment bag with a beautifully ironed dress. Owner (Bessy) is lovely but the lady serving us on collection was incredibly rude and unfriendly.. not the best when you’re spending over $400. Show details

Great dress and fast shipping – I bought the Jasmine lace dress for my mother in law, it fit really well and was flattering. Easy transaction and great customer service, received styling advice for her which I really appreciated. The selection of dresses is very good. Have recommended White Runway to my friend for her bridesmaid dresses. Show details

Mother of the Groom – An amazing experience, the staff were extremely pleasant, helpful and honest with their opinions. Nothing was a problem for them. They also gave me advice where to shop for shoes in the area. A variety of dresses and sizes to try, a truly enjoyable experience. I will be back again for my next wedding.  Show details

Online service is fantastic – with. She went above and beyond to help me with getting bridesmaids dresses for my best friends wedding. She was always quick to respond too. Would definitely deal with them again and recommend them to other bridal parties. The Stellina Midi dress we purchased is amazing too. I'm in between sizes so it will need slight alterations which is what… Read more

typically happens with me so i expected it but apart from that its perfect.

Wasnt able to visit store as live in brisbane and borders closed due to lockdown.

Paid appointment and unhelpful service – Paid $50 for an appointment only to have very unhelpful service. It was very difficult to work with them to find what we were looking for

Disappointing experience – When I first went in to purchase bridesmaid dresses the staff were not helpful at all, I wanted to ask questions about the materials and sizing about a dress I had seen on their website and it just wasn't great at all. One staff member said they do not sell the dress and never have, the other said they have it and is on pre-order...it was just a… Read more

mess. I ended up leaving and not purchasing anything. I decided to go ahead and make the purchase online and did all measurements of my bridesmaids myself at home since I had no help in the store. They arrived and fit perfectly - my wedding my scheduled for a couple months after.

However due to COVID my wedding is now postponed until next year and one of my bridesmaid has fallen pregnant. The dress is still in the box with the tags even wrapped in the tissue paper (two girls are the same size so we only opened one for them to try) and I had emailed asking if I could exchange the dress for a bigger size as I've already lost a large amount of money from having to change my wedding date and losing vendors and I couldn't purchase another dress. They have the dress in stock however they would not exchange. I was happy to pay a fee on top as I purchased the dress on promotion however no sympathy was given to the situation at all. I was even told this is a highly requested dress so in my mind they would have no issue selling the size I wanted to exchange however they did not budge. I just find it appalling that during such a stressful time they have such strict and unreasonable policies and no leniency at all. I wasn't asking for money back, I was even willing to add some money on top and exchange. They did offer me a 20% discount on the new dress however it was just a disappointment given the overall experience

I wouldnt recommend – I bought 2 dresses from white runway. I made an appointment to go into the store and I mentioned the dresses that I would like to try on. Only a couple of them were available as quite a few I had selected were on sale, and of course they didn't have these in the store. Why would they? I purchased a full price dressed in store, and if you do this… Read more

you cannot return it, I would have been better buying this online as this does offer a return option. The other dress wasn't available and I ordered in the store, but to be later told if you order in the store, the return option also doesn't apply. Even though I had seen a dress of the same kind but my size was not there, apparently that I had SEEN the dress means it is not able to be returned even though the dress had to be posted to me. I had to negotiate for this to occur, which they did do. However to have sale dresses not available to be seen in the store when requested weeks in advance and still available online is a way to sell you only full priced dresses. I also find the fact that if the dress is on sale, it is still hundreds of dollars and they don't permit a refund unless faulty. Goes against every other online retailer. If you cant see see the dress, feel the fabric or even try the size on - and I can be from a 6-12 dependent on the brand how is this not possible. I wouldn't buy from White Runway again, I find their policies too strict and I would argue that buying online and not offering a return service if it doesn't fit, not just because it is on sale. may actually breach fair trading regulations

Thank You White Runway! :) – Had an amazing experience at White Runway Alexandria. My bridal party and I were greeted with champagne and our private fitting area on arrival. Gemma and Rocci catered to all of our needs. They even allowed other family members to try on dresses during my appointment. We were all very impressed by the huge range of different styles/colours. I would definitely recommend White Runway for anyone looking for a gown. Thank you for the great service!

Average – The dresses were lovely, very nice however certainly not cheap. The staff at White Runway were okay; not overly friendly. Three out of four bridesmaid dresses ripped, on the wedding day. Two ripped at the split on the top and one underneath the train of one dress split the whole way down. When the dresses arrived for the first time; they had all… Read more

come away at the top so our dress maker had to actually industrial sew them back on. Wouldnt recommend due to the quality of a $450.00 dress.

Such rude staff!!! – Drove all the way to their store to be rudely told on the door that I can’t come in unless I had a booking - with no attempt to offer a booking time or let me know what availabilities they had she just made me feel like an idiot while she begins to point and read out to me the note on the door indicating what days they allow walk ins. She wouldn’t… Read more

stop talking either - I couldn’t even fit one question in, I just stood on the side walk like an idiot. I’m never even considering this store again as I had it in mind for my bridal party as well.

Never again – Paid $385 for a dress that ripped at the sleeve as as I was walking down a staircase before I even left the house for my function. Apparently this is normal for their dresses. What a joke. Show details

Dont fall into this trap – Gave a star because it’s a requirement. Never again. I inquired about a size - took them 4 days to respond. In the meantime I placed an order for a size that I thought sold work. They sent me something that’s three sizes too big. They’re claiming the dress was on sale and they’ll only provide store credit - it was NOT on sale at the time of… Read more

purchase. Unreliable - slow to respond and definitely jot consumer focused. Don’t fall into this trap - especially if you’re not in Australia

Dont buy from them on sale – I purchased a dress online and received 20% off as a promotion and the dress didn't suite me so I sent it back. They advised that they will only give me a credit note as i got the 20% off. I was left with a credit note of about $220. I then used that credit note to buy a dress online again which was way too small and note true to size. When I… Read more

emailed them to return it they gave me the return number to send it back. Then they wouldn't re issue my credit note. They stated that credit notes wont be re issued so I lost my $220. When the dress didnt fit I even called the store to see if I could come in with it to swap it for a larger size before I posted it back and they said I couldn't. Will never buy from them again! M

Amazing!! – Loved my experience with Whiterunway, incredible garments, wonderful staff who catered to my every need. Would recommend to all ladies out there preparing for a special day. Many thanks! x Show details

Best bridesmaids dresses – White runway is a bridesmaids company in Australia and they have very beautiful and unique designs. I was nervous to order my bridesmaids dresses from that far so I ordered my maid of honor's dress first and it arrived promptly so then I ordered the rest of the girls' dresses. They are very prompt at replying to your messages and due to distance,… Read more ·  1

we used wassup and they addressed any issues quickly. For example, some of my bridesmaids dresses came without a belts and as soon as I enquired about them, I received the belts in expedited shipping a few days later. I would highly recommend them Don't let the distance discourage you from ordering their bridesmaids dresses. You made my bridesmaids the most beautiful ever. Thanks a lot.

Jonathan & Catherine Nov 29, 2018

The worst retail experience I’ve encountered – I’ve experience the most despicable service from the returns team and highly recommend you don’t purchase if there’s a chance you’d like to return your item. I returned a dress in perfect condition, unworn and in its original packaging however the tag wasn’t attached. I didn’t remove the tag and the team member is implying that I did and I’m a… Read more

liar.

So even though the dress is in perfect condition and resellable, they won’t accept it back because a tag wasn’t on the dress. Now this could simply be human error but I’ve had to carry the burden and stress of something so minor.

I’ve worked in retail for many years and have never come across such a rigid and unreasonable policy and procedure. Customer service is the most important factor in any business that’s why I’ve decided to share my experience here so that no one else falls into the same predicament I’m faced with.

Still in the process of arguing my case and it’s not a pleasant feeling.

Disapointed – I selected a range of dresses to try on when i went to the Sydney store hoping to find my wedding dress. I tried the Isodora gown in black size 6 and other 3 dresses. I decided to get the Isidora in ivory because it fitted perfectly so I wouldnt have to worry about getting it fixed later. Anyway, when the dress arived and I put it on I was… Read more

chocked. It says its a size 6 but seems to 12. I loved so much that style that I decided to keep it and paid $300 to get it fixed. The dress costed me $430...

The staff was absolutely lovely to me and the quality of the fabric is very good so no complaints. My only problem is that despite the dress size being the same on the label the dress i got wasnt the same i tried on in the store.

Excellent service – We were served by a girl called Rocky, her customer service skills were exceptional and so welcoming and friendly, I own a large company and I will be telling all my staff to go and buy from your company not only because of the beautiful dress I bought but because of your staff member! Thank you Rocky for making it such a pleasure and so easy to choose the perfect dress.  Show reply

Excellent Service & value for money – I purchased my Wedding dress dress from the online store - delivery was prompt and i was very happy with the quality - my dress was a little too big - it was very easily returned and I had my correct size promptly. Excellent email communication from staff member Shieren in particular. I am very happy with my wedding dress and will be shopping with White Runway again

Be aware – Hi ..... I organised approx 10 days prior to have a private fitting , I was advised that they had the dress I wanted in two different sizes to try on so I was all ready to go . One hour BEFORE I was due to arrive at their Sydney showroom , I was contacted to say that BOTH dresses had been sent back to manufacturer due to a stitching fault ?? .… Read more

(One dress , perhaps , but both at the same time ?? and one hour before my fitting ... P L E A S E ) . I went to my appointment , hoping that the dresses would be fixed and returned , but I was advised that they would not be getting these particular dresses back from manufacturer ?? . What sort of a business does this , they lost a certain sale . What I believe actually happened is that my two dresses were NOT put aside , another customer(s) came in and bought the dresses . I was able to purchase the dresses I wanted by going straight to the manufacturer and they sent the dresses out in two days and $ 80 less . I would not recommend White Runway Sydney store to anyone .

Awesome range, amazing service 5 stars all the way! – Just wanted to say what a fantastic experience I had with White Runway, a discount for my first order, the dress I have been searching for everywhere, they were quick to respond to my enquiry, efficient, friendly and I cannot wait to wear my fabulous Pasduchas dress! Thank you Hannah in particular for the stellar service!

Amazing shopping experience from start to finish! – Iv shopped with White Runway on and off for the last 4 years and have always found their range to be perfect for any occasion big or small. The team is always willing to go above and beyond whilst creating a relaxed and enjoyable atmosphere. Dresses arrive in beautiful black box. Thanks team!

Worst staff waste of time – Visited the Melbourne showroom, had an appointment and my bridesmaids and I were all very excited to be attending our appointment. Beautiful dresses, amazing showroom however the stylists in the showroom were incredibly rude. Rushed us out as quickly as they could, made looks to the other stylist. Just appalling I planned to purchase a few dresses however have been put off by the awful customer service experience.

Money and time wasted...Stay away – If I could give this company no stars I would. Fair warning.....Do not order from this company....poor fabric choices, horrible customer service and very poorly made. Myself and five other bridesmaids ordered the Ingrid Exclusive dress. Size chart does not accurately give correct measurements! You spend hundreds of dollars on a dress just to spend… Read more

more to get it altered and tailored. I ordered 2 dresses and you would think they would be beautifully packaged considering I just spent 600 dollars! WRONG...all stuffed together in 1 small box. I will never recommend this company not even to my dead ancestors! After the bride went back and forth with customer service they basically said it was nothing they can do about a poorly made thin see through fabric that they probably bought from a local cheap fabric store. Go somewhere else please!

Gorgeous wedding dress!! – I bought my dress online. Thank you: For the beautiful quality dress. For the right size and fit for an australian woman For your prompt and exceptional shipping time. Just awesome! Would highly recommend.

4 beautiful bridesmaids bitterly disappointed! – I am writing in support of both Jess (earlier review) and the beautiful bride to be - my new daughter-in-law Jac. I am the mother of the groom and the mother of two of the bridesmaids who have been unlucky enough to be caught up in what has been a very poor and completely unsatisfactory and expensive experience purchasing bridesmaid’s dresses… Read more

through White Runway. Please do not be fooled - this Company does not care for their customer experience, do not supply the correct sizing of their garments and then refuses to rectify their mistakes.

The 4 girls involved selected and were ‘sized’ at the Brisbane store and were naturally very excited with their new gowns. I paid for all 4 gowns up front some $1200.00. What I got delivered for that significant amount of money, was 4 gowns ALL the incorrect size and no apology, no offer to rectify, no repairs, no resizing and no refund. Instead I was asked to ring the head office but no resolution there either. So appropriately and professionally we made another appt at the Brisbane store and attended with the bride and the only bridesmaid available as all live interstate. No resolution could be reached. When asked how this could possibly happen that ALL 4 dresses (not just one) had been ordered and incorrectly supplied by White Runway in the incorrect sizes (some of the dresses were up to two sizes too small) there was no explanation. When asked ‘where are the dresses manufactured?’ the assistant categorically stated ‘Australia’ yet the label inside the gowns states ‘made in China’! This is a mistruth - can I believe the other information I have been told by this Company? The gowns had to be urgently cosmetically altered due to incorrect bra cup sizes (which were not told about and was to our own expense) as it was the only time the girls could be together and 5 weeks out from the wedding) but no modifications took place to the incorrect sizing. Another appointment and two phone calls to the head office - and still NO resolution, options, apology or recompense from this Company. White Runway - we are bitterly disappointed with our experience and we are waiting for your response and your attempt to try and make this right.

DON'T RISK IT! – 1. The instore dresses are lovely and elegant but they are NOTHING like what you get delivered. 2. WORST customer service I have ever received. We booked an appointment with White Runway to find a beautiful and elegant bridesmaid dress - which we did... HOWEVER, when this dress got delivered it was completely different to what we… Read more

had tried on in store. I tried on a size 8 and a size 10 in store and both looked lovely. I went ahead and ordered a size 10 (with the intention of taking it in a little for maximum comfort on the wedding day).

The dresses that got delivered were horrific. My dress is not a size 10, in fact it is even way tighter than the size 8 I tried on - so sizing is off by at least 2 whole sizes!!

The Bra cups came to my nipple and I am the one bridesmaid who literally doesn't have boobs, so you can image how bad it was for our busty bridesmaids!!!! The bra cups are also COMPLETELY VISIBLE through the dress - this was not the case on the dress in store.

When in store the only part of the dresses that didn’t fit correctly was the sleeves. We decided to get the dress anyways and get the sleeves pinned to make them sit correctly as well as the train shortened as it was way too long.

So we booked to have these alternations done through White Runways preferred supplier. These were booked far in advance as we only had a 3 hour time slot to get these alternations done (all the bridesmaids live interstate but came to Brisbane for one weekend - flew in Saturday and out Sunday to attend the hens party and get the alterations made). This was also the first chance we had to try on the dress and it was heartbreaking.

We got the alterations on the sleeves and the train done as this was our only opportunity, but no other changes were made to sizing or the body of the dress.

White Runway refuses to provide any support or compensation, even after ADMITTING that there were significant differences with the dresses!!!!! They have been rude and unhelpful throughout the whole process.

The wedding is now a month away and we are dress-less as they refuse to offer us any refunds, exchanges, remakes, cover alteration costs or even provide extra material. We have tried everything and they have said no to everything. They just don’t care.

I can't wait until the wedding is over so I can SHARE IMAGES OF THE DELIVERED DRESS everywhere possible to warn all the brides and bridesmaid out there NOT TO SHOP at White Runway (in store size 8, size 10 and size 12 images compared to the images of these sizes once delivered)!!

This is your special day, things may seem okay in the store but please don't trust this company with your order – they do not care about you or your special day

Disappointing location. No parking and have time limits – Made appointment, no parking. The worst location. Then staff had no time to assist. Only have 20 minutes, service was rushing us out the door. No time to look at anything. Another store should be opened out west with more staff to assist and longer time limits included in appointments: like competitors who allow walk-ins anytime if the day with… Read more

approachable staff who don't rush you! Products are nice as we had shopped there before and purchased and we're happy. ... but second time experience was not great at all! Very disappointed as a bride! Please open another store out west... This is serious feedback... Please take this complaint seriously.

It's not only brides who shop in your stores. Thanks

Average – I bought a dress after measuring myself as a size 14 and ordered a size 14. It was not at all my size. I called the main office to get an exchange sent asap and i thought they were playing a joke on me with the difficult exchange and refunds policy and service. My new size 10 dress arrived with a hole in the seam but at least it fitted and looked… Read more

good. The sizing in this style was not accurate. I had it repaired myself due to the limited time i had before my event and i was over the poor service with them at this point. I have returned my size 14 and still waiting for my refund but it has not been enough time as yet.. I'm crossing my fingers and toes the refund is processed and the difficulties with the company are over. I would not consider shopping here again even though the range and online store are lovely. Its just too difficult.

The visit of the Melbourne Store advertised for plus size, not really for big gals. Return is so dif – The store is not plus size friendly at all, made appointment online, hoping to try on few dresses in my size (18). As I knew on their website, they said they might not stock all sizes, I listed a few hoping at least they will arrange me something to try on. According to the website, the appointment is roughly 45 mins, mine lasted for 10 mins.… Read more

I arrived in the store, only have been told that they do not have any of the dresses i requested to try on were no there, the stylist began to show me something way off and different from the styles i picked and said "if you want you can try this on, just to see the size" i told her it is a completely different styles, and i am not interested in this dress.

As my event was 3 days later, so i ordered the item i didn't have a chance to try on anyway. the stylist measured me and very assured to me by saying yeah i think it will fit.

So I ordered size 18 of one of their dress after her suggestion, the dress arrived, measured like AU size 14 - 16. but This is not even the end of the story.

I have been told that I can return the dress, so I followed the instruction on their website, you cannot return the item unless they approve it. so eventually I got their "approval"

I express posted item back arrived at the address according to Australia Post on the 29th of March. only been told that "Please allow up to 7-10 business days from 3rd April. You will be notified once your return has been finalised."

Despite numerous emails, I have sent to them, till today received no refund.

The worst shopping experience I have ever had, out of pocket for nothing, wasted my time to visit the boutique for 45 mins appoint but stayed for 10 mins only. it will be nice if your staff just tell me everything I wanna try is not available in your store, so i would have just cancel the appointment.

The staff member was unpleasant and unwelcoming. We didn’t stay for long

No compassion – Small sizing. No returns on some items even though full price paid.Not helpful just take your money. So disappointing. Crap service. Show details