Whitworths

pathetic customer service and product knowledge. sold me the wrong gear and refuse a refund. admit fault but unwilling to refund money. never again for breakfast creek. no wonder they are failing. Show details

Very fast online service – Ordered boat tie downs and accessories late on Tues 10.10.23, they arrived in rural NSW via Australia Post ( standard delivery) on the morning of Fri 13.10.23. Couldn't believe how efficient this all was. Full marks to Whitworths and Australia Post. Show details

Fast knowledgeable help from Dave at cairns – No matter how isolated you may be, in this case Torres Straits, Dave got straight onto sourcing a product that a competitor was eye gouging me over. An essential product at that. Keep Dave on with exta donuts & coffee breaks. dan Show details

THE BEST STORE – Whitworths Taren Point could not be a better store to shop at! Staff are so friendly and versatile and know what they're doing with their job!! Usually, being a female, talking with males at the store would be confronting, but they have some new additions of young females with the same qualities and knowledge as the men and I love it. Would 100% recommend Whitworths Taren Point - they are my local store and I have no bad comments to say. Show details

Used to be quite quick deliveries but now we pay mote freight and get slower service – We pay excessive freight and delivery is so slow. China is a more viable option

Poor customer service – I absolutely loathe having to set foot in the Derwent park store. Customer service is terrible. As a woman they just ignore me when I walk in and there are always about 3 blokes standing around chatting at the front counter who merely glance in my direction and assume I'm not buying anything. When I get to the counter not even a pleasant hello. I hate that I have to buy anything at this store.

WHITWORTHS WOOLOONGABBA QUEENSLAND RUDE & TERRIBLE SERVICE – I ordered some product and paid for it online. I went to the Wooloongabba store to collect my order, upon parking at the front I walked into the store, and around 5 - 6 persons were at the staff side of the counter, note that I didn't call them "Salespersons" not one of the staff acknowledged my arrival, or presence. I spoke and said "Good Morning… Read more

all, or something along those lines" there was not one grunt of acknowledgement. I stood at the counter and 1 person stepped forward to assist, I got my order and left the store, I NEVER EVER will enter the door of another Whitworths store. I was interested in the Lowrance Eagle sounder that I knew they had in stock, I was ready to buy after looking at it etc, and I was going generally browse the store stock being a boatie, there will be something else that catches your eye. I see in other views that it appears to be part of the training for the people working there, just be rude and stay together in your heard of fellow employees. So in closing if you wish to have rude service from a bunch of numb nuts, go to the Whitworths Wooloongabba Queensland store. AND FOR A LAUGH this was taken from Whitworths own site "Whitworth's has grown into the largest and most successful marine accessory chain in Australia, employing over 150 staff. The goals are the same now as they were with the first supermarket in 1979; to provide unparalleled customer service and offer the largest range of product at the lowest prices." PROVIDE UNPARALLEL CUSTOMER SERVICE" what a joke, does management even know that "Service is Terrible" ????

Service is a bit dodgy/what service – After calling to check if they had a product in stock I drove for 40+ mins to collect the item. Upon arriving I immediately requested if I may use the bathroom. Nope! If I wanted to use the bathroom there was one available over the road in the “Food Court” . More motivation to in future use an online retailer and save myself $20. I’d receive the same respect and service. Show details

Customer service is very disappointing – I bought a head held radio In 6 months it stopped working I went back into the store was told unfortunately it is not added under my phone number so they can do anything for me than I showed him the transaction history and the day was advised it will need to be sent away it has been almost 3 months every time I call I get spoken to so unfortunately it is discussing so I just told them to keep the radio I am never entering this shop Tarent point

Worst customer service ever – Walked into the Leederville store in Perth that had one other customer. At least 4 staff behind the counter not one acknowledgement or offer for assistance after walking around the store for 10 mins. Not going back there again. Show details

Selling cheap Chinese rubbish and poor customer service – Purchased some chain for a 21ft boat so not the cheapest out there. Luckily before we installed it on the anchor I noticed a blown out link. Although they were happy to exchange it they were not helpful with the logistics of returning the broken product. Considering we could have lost our boat they don’t seem to care. Show details

Rude staff – Extremely rude staff (Mosman Park) Customer service is not a term they are familiar with: presumably unaware that it is ‘the customer’ who keeps them in a job. Will never shop there again. Show details

LEEDERVILLE STORE – Unprofessional Staff can't rate them doesn't go that low never use LEEDERVILLE store again Mosman park store completely different my advice stay away from LEEDERVILLE store

Sell products they dont have in stock – Made an order for a replacement part online. After 2 days sent an email, trying to get a tracking number, or any information on if the item had been sent. Was told they didnt have the item, and wont have the item for up to a week. Come on guys, how hard is it to send an email letting the customer know the item isnt in stock? And all i got was a a… Read more

bad attitude when i asked why i hadnt been notified, and told i should have called the store to check. Nah mate, you shouldn't have something listed on your website you don't actually have, customer service bloke needs a bit of retraining i think,

Not small dog friendly, even if you carry them – Not small dog friendly, even if you carry them. I attended the store on Christmas Eve to be told they are not dog-friendly, for which I asked if I could carry my dog (he is only 6kg and tiny) to which they said the head office won't allow any dogs even if you carry them. As I couldn’t leave him locked in the car in the heat, I had no other choice… Read more

but to leave. I have been several times to the same store in the past with my dog however they decided to enforce the rule on Christmas Eve. I have spent a small fortune at Whitworths after discovering it 4 months ago and will never spend a cent with them again. I can't blame the staff as they seemed genuinely sorry and polite however Whitworths management should take a long hard look at how antiquated their policies are.

Shabby way of doing business – I went to the Hobart store to purchase an anode they were almost out of stock, not the size I needed, I was told buy the assistant that they were nearly out of stock because there was always a high demand around this time of year, would you think that they would increase the stock for this time of the year, what a shabby way of doing business. Not going there anymore.

Customer Service? – Ive never seen so many customer service people so busy doing things other than serving customers. Asking one of these guys for help is like asking for a kidney. Fellas you work in a retail store, your job is to serve customers not chat amongst yourselves.  Show details

Mona Vale is great – Numerous Times I have visited and purchased from the Mona Vale store the staff are always helpful. I understand that I am waking into a general hardware type of store I do not expect that the staff are experts ... but they are a lot more knowledgeable than me ...... to quote someone else 20 out of 10  Show details

Always had great service, both in store and online – Have been to their Brookvale and Mona Vale stores. Always had what I wanted in stock and the staff were knowledgeable and friendly. Show details

Perfect service from Greg – Best service I have ever had all my life on earth . I Went there for livewell pump. Bought 1 month before from caringbah store then Im deciding to get another 1 for my other boat, and the price was higher on drumoyne store, and asked politely if I can get the same price from other store in caringbah. And they said I should shop in caringbah not on… Read more

their store. And I asked if I can price match from other store "huntsmarine". Other employee said I be able to do it but not from greg .Best customer service from greg. Cheers sorry for my broken english. Dont waste your time for drumoyne store.

Excellent service – Rang Friday mid morning for replacement auto helms to be sent to recipient down south. They understood the gravity of the situation and Delivered inside 4 days including the weekend! Thank you! Show details

Customer service is not the best – Ordered a electric winch, it came with a cracked casing from manufacture, they just put a sticker over it at the factory, a month on and I am still waiting for them to contact me back after calling them to chase it up. no idea when they plan to sort this out for me. Have a new winch sitting in a box doing nothing still. Show details

Still waiting – Still waiting on product that was supposed to be replaced. Twice they promised on the it was about to be posted next day. Still not here.  Show details

Don't respond – They never reply to emails I send to them about products. Or from there contact forms. I've been waiting 3 weeks for a answer, and still nothing. How hard is it to reply. Show details

Poor customer service – I've been shopping with Whitworths because I prefer shopping locally whenever possible, but I've had enough. Their service is appalling. I bought a $400 CTEK battery charger that failed and cooked $600 worth of batteries. I found the receipt but it was faded and the date wasn't legible. They wouldn't even consider a warranty claim. … Read more

I've also tried their ordering gear via their online service. A couple days later, I ordered seacocks gear from the USA, as they weren't available locally. The US order arrived before the Whitworths gear did.

A joy to shop here – Whitworths is one of my favourite stores. The selection of products is so impressive and the staff are incredibly knowledgeable. All their products are of the highest quality and the range is great. Show details

The Worst Customer Service – Possibly the worst customer service from the Newstead store that I have ever had the misfortune to be part of. I have been chasing an ordered part/s for three weeks.. the latest phone call this morning to again chase it up lead to old mate was going to call me back straight away... finally I called them at 4.45 ask where we were at... to be told… Read more

they tried to call but it didn't go through... WTH does that even mean. Long story short still unable to tell where the parts are... bare in mind one part had to come from the store 10 klms away.

Poor service Kawana – My son went in to purchase items for his new boat and the service he got from the old guys there was absolutely appalling. Very rude and abrupt and no help what so ever. Will be going down the toad to RTM from now on and will not recommend Kawana Whitworths. Show details

disaster costing me time and money – I ordered a product with my contact details. I was in the back yard and I was left a card no body attempted to call be. I'm just in the back yard. You cannot expect someone to wait at the front door till 5 pm waiting on a delivery. The heartache dealing with the delivery company made my experience with you miserable. I buy many products online and… Read more

have never experienced such inefficiency . My advise to customers, You buy a product of this company they are accountable for the delivery, I ended up on a wild goose chase dealing with people with limited English. Disgraceful service.

Always Great Service – I always ask at the counter and get served the old fashioned way- why I always go to Whitworths- best product and service, price is always close to the bottom line also. Show details

Bad advice – My third attempt at this review, so I’ll leave out the details, just the facts. I was told I needed a particular primer to put on my “aluminium tender” (dingy) so I went to Whitworths and asked for advice and left with what turned out to be a tin of kill rust primer that stated clearly “not to be used for constant Emerson”, took it back, no… Read more

receipt no refund, even though it still has their price sticker on it, no refund no apology for the terrible advice, lost me for ever over a $29. Tin of paint.

Read the fine print – Be careful when ordering things like fire extinguishers from Whitworths because there is an additional charge of $28 because they are considered dangerous goods. While ordering a $260 winch from Whitworths by phone with a credit card, my partner decided to buy a $19.95 (on special) fire extinguisher for the boat while he was at it. When he… Read more

checked his bank account he found he had been charged $28 too much, or so he thought. When we looked at the delivery charges page in the catalogue, right at the bottom it says $28 delivery charge for dangerous goods which have the tiny little flame symbol next to them. We rang to see if we could cancel the fire extinguisher but it had already been shipped. Also re-arm cartridges for lifejackets incur the same $28 charge.So the $19.95 fire extinguisher has cost us $47.95, you can buy the same size at Bunnings for $19.90 plus petrol to get the 50 km to Gympie or pay $39 at Mitre 10 hardware only 5 km away. It would be helpful if staff warned people of any additional charges when taking the orders. Very annoyed and have cancelled the catalogue, they can shove it.

bad – Mona vale store They were rude over the phone and i left message to receive no reply. Moving forward I will use BCF