Wholesales Direct

Average experience with La Joie Living - aka Wholesales Direct. Ordered a $7000 buffet and bookshelf and paid for delivery and set up. We waited over 7 months for delivery. The bookshelf was set up but the shelves were not installed. It became apparent why: they were cut incorrectly and did not fit. After another 12 week wait, the shelves were… Read more

delivered (but not installed).

The bookshelf is generally as it looks in the pictures, but the finer details are not quite worth the price (eg the two bookcases do not connect to form a flush finish in the middle; shelves that do fit still have sloppy overcut notches).

I’d look elsewhere.

Fantastic company to deal with. If we could give 10 stars we would. We purchased the French Provincial Coffee Table Natural Ash. Exactly as per photo on website. Staff are so helpful and professional and the courier guy, absolute best. Exemplary service all round!!

We bought a shed from these sharks a while ago now. It has never been assembled, as was so weak in both the steel and fixtures (horrible screws that stripped out when we tried them for another light job, so they got binned as well. At the time, this was a huge outlay for us, but they didnt want to know about helping, or taking it back. Probably… Read more

the worst experience I have ever had with a supplier. The shed was 52m and sold as heavy duty - it was anything but. the roof sheets were thin and very very short - instead of a single sheet, it would have been a lot of stuffing around. the uprights were so small that we knew it wouldnt last the first storm. We are taking it to the scrap dealer without putting it up. Shame on these guys for selling this c..p.

Great experience with this company! Placed order online for what I wanted, was delivered in two days, product is better than I expected. No hassels, the way business should be. Well done I say!

Was really surprised at the quality of the Shed it looks fantastic and bigger than i actually thought, only issue is that the instructions don’t say that you need a rivet gun for the door. Otherwise it’s great

Great service and staff were very pleasant and knowledgeable. The garden shed I purchased was well priced and packaged securely so no damage during transit. Assisted in loading the shed onto my trailer. Will deal with them again as the don’t just sell garde sheds check out their web site for more goods Highly recommended LM

shocking that this business is still able to operate. completely incompetent and fraudulent. Spend hundreds of dollars on delivery only to be sent completely wrong stock. They apologise which is a basic expectation but insist on sending the correct items instead of providing a refund. The customer service offered by this business is worse than… Read more

any i have come across in my 55 years of being an active consumer. I would stay clear from this business including its other name La Joie Living. With so many competitors out there - I would rather pay double the price to avoid the incompetence and appalling conduct of this business.

We recently purchased a Hampton TV unit, which cost us over $5,600, and were extremely disappointed with the quality of the product. To our dismay, the panels were bent instead of straight, and the finishes were exceedingly rough and unprofessional. Some surfaces felt like sandpaper, making it impossible to dust them properly. It's frustrating to… Read more

have invested so much money into a piece of furniture, only to receive something that falls so short of our expectations. We had hoped for a high-quality product that would enhance our living space, but unfortunately, this has not been the case.

I wish I could give zero stars I spent over $5,500 on toolboxes/workshop cabinets from Wholesales Direct and unfortunately had a very poor experience. The order arrived with multiple issues: incorrect colours across several units, damaged components, missing parts, and a faulty gas strut. I reported these problems promptly and provided photos. … Read more

What followed was over six weeks of delays, contradictory information, and repeated changes to what was being offered as a resolution. During this time, I was given different answers, and an agreed compensation was later downgraded without explanation. I was repeatedly asked to resolve matters by phone despite clearly requesting everything in writing.

In one phone call with [Name Removed], I was accused of being dishonest and trying to “[Content Removed]” the company, which was completely inappropriate and unacceptable.

I have lodged a complaint with VCAT

The product issues were frustrating enough, but the handling of the complaint, poor communication, and shifting positions were the real problem. Based on my experience, I would strongly recommend to stay away from Wholesales Direct.

Misleading sales tactics and refusal to refund deposit I contacted Wholesales Direct on 31 October 2025 to enquire about freight options for a $4,000 workbench and cabinet set. I made it clear that I wasn’t ready to order until freight was confirmed, but the salesperson (Josephine) repeatedly pushed me to pay a $500 deposit to “hold the last unit… Read more

in stock.”

The payment was taken over the phone before any invoice or terms were provided, and no mention was made of a cancellation fee. When the invoice arrived on Monday, the freight cost was significantly higher than what had been discussed, so I cancelled immediately.

Despite this, Wholesales Direct told me I would be charged a 25% cancellation fee based on the full product cost, even though no goods were shipped or allocated. When I called to discuss this, I was directed back to Josephine, who was rude, dismissive, and repeatedly talked over me.

This experience felt misleading and unprofessional. Essential terms were not disclosed before taking payment, and their communication throughout has been poor. I am now lodging a complaint with NSW Fair Trading. I would strongly recommend caution when dealing with this business.

Took 6 months for delivery, I ordered in first week of February and received the shed in July. Missing parts which cost me $200 at Bunnings to buy so the shed could be put up. Also had to arrange people to get the shed off the truck ourselves. Very poor customer service when contacted and they bothered to answer me. I would not recommend..

So disappointed in this store. Purchased a bookcase and it arrive very cracked and damaged. Wholesales direct didn't seem to want to take any ownership or responsibility - questioning myself and the delivery driver that we paid $400 and insinuating it was someone else's fault. Still unresolved and we have a damaged item to repair ourselves. Off I go to consumer affairs for a claim. DO NO RECOMMEND! NEVER AGAIN!

Great product. I purchased a steel workshop setup and it’s fantastic.

Hampton Coastal WHITE TV Entertainment Not Received – At the moment I can't comment on the quality of the product, I can only comment on the fact that I purchased the Hamptons Coastal White TV unit on the 9th of December 2024, from a website where the product was "Available". I paid for the cost of the unit, and the max shipping generated by the website of $599. I then got told by WD that the unit… Read more

wasn't in stock, despite the website saying so and that delivery would be made in early January. January turn into lat January, then early Feb now it's late Feb and still no delivery, but wait there's more. WD then has the nerve to send me an email saying that they can no longer ship the product to me for the price of the shipping on the purchase and they wanted me to pay additional freight? All the while they have been holding on to close to of 4 grand of mine. It's not my responsibility to pay additional costs for shipping, there was no caveat with regards to the shipping price on my purchase and furthermore even if there was, I do not believe that it's reasonable that I get asked to pay more, when the only reason the cost has gone up is a failure on WD's part to ship it when they should have. I want my TV unit and no more excuses, get it on a truck, or I will get the police involved. I'm happy to take this review down if it gets actioned and provide a positive review if the product is decent.

Helpful staff. No problems. I would go through this company again. :)

Have now brought 3 marine macerators from wholesale direct for different projects great product and great customer service delivery was always ontime

Excellent product – Very happy with the product. It was exactly as per the descriptions and photos in the website. They were prompt in responding my queries. They have also sent additional photos to make sure the product has no issues. Delivery charge a bit on the higher side ($149). However, the product was delivered on time. I will think of purchasing more furnitures from Wholesale Direct in future.

Very good price and was happy with both the product and service.