314 reviews
After numerous emails both prior to and following the Christmas period, requesting a formal response, Wideline has once again failed to respond at all. This continued silence only reinforces the company’s lack of concern for its customers and complete absence of accountability. Wideline repeatedly failed to honour confirmed delivery dates. The… Read more
delivery was originally scheduled for 26 November 2025, then changed multiple times (4 December, then 12 December), often at the last minute and without any delivery window provided. Each change forced me, as the paying customer, to cancel appointments and rearrange my schedule. The security screen door installation on 15 December was also mishandled. I waited all day with no communication or confirmed arrival time. When I questioned the overall delivery and installation process, I was told by the builder carrying out the installation that this was simply “how things work.” I sent three separate emails formally raising these concerns and received zero response — not even an acknowledgment. I took time off work, inconvenienced tenants, and repeatedly adjusted my commitments, while Wideline demonstrated no accountability, no respect for the customer’s time, and no genuine effort to resolve the issue. This was not a one-off delay. It reflects systemic mismanagement, poor communication, and substandard customer service. Based on my experience, Wideline’s delivery coordination is unacceptable. Proceed with caution.
- +1
We placed an order with the Tuggerah branch back in November last year for a wood frame bi-fold window, which cost us over $3k. The choosing of the window for our bathroom renovation was a big deal, the window was the feature and centre piece of the… Read more
space. Our builder supported us in making the order with wideline and arranging delivery, but it was not smooth sailing after that.
The delivery ended up in Newcastle for some reason, and then when it was delivered to us it was simply dumped outside the front door without so much as a knock on the door. But that was just the beginning. The window was obviously built badly, it had a large long crack through the base of the frame, which was clearly filled with some putty before it arrived but didn’t look good or do the job. It also had incorrectly drilled holes on either side of the frame which left random holes in it. Much of the edging was done with blunt tools and there are lots of tear-out and splintered wood along with several other problems including that the wood is still weeping sap almost 4 months later.
Our builder has raised this issue with his contact there multiple times and it has been seen by a few of the staff, but so far no one is taking this seriously and we have heard nothing but negative comments from the Wideline team. Does Wideline not care about the quality of their products? Do they not want to ensure every item produced represents the business well in the eyes of the customer? I think not.
Follow-up · The window was delivered to our front door completly open, no packaging at all. Delivery was not as expected, the window went to the wrong location and missed the original delivery window and when it did finally arrive the driver just left it outside the house without letting us know it was there. Customer service has been completly unresponsive… Read more
- +5
We built a brand new home and Wideline was the company used to install the front door. When we moved in we were advised by SS that the front door was faulty, it wasn’t hanging level and a few of the panels were warped and needed to be replaced. When we moved in, we realised that there was a bigger issue in the fact that the front door could not be… Read more
opened from from inside or outside due to the door not being installed correctly. The door could only just be opened with the use of a key to turn the latch far enough that the door could (sometimes) open. Wideline came up to fix the issues, advised they couldn’t on that day and that they would return. They returned a few weeks later, and instead of fixing, it they cracked the glass. We were then advised again that they would return. However that was over a month ago and they still have not been back. We have not been able to get in and out our front door for over 3 months since moving into our brand new home. We have not heard from Wideline and the glass crack has expanded and it looks like the glass will shatter any day.
Reviews with attachments
Another awesome product from Wideline Tuggerah – Finishing touches to my home renovation, after my previous experience with Wideline and in particular the Paragon range of products, I decided to use Wideline in Tuggerah again to enclose my outdoor living area with Paragon once again, couldn't be happier with the product and service, exactly what i expected. Thank you Wideline Tuggerah Team
Great service and range – We visited the Rosebery showroom this morning. Shamila from Wideline was very helpful. We knew very little about what windows to choose and left a lot more knowledgeable thanks to Shamila!
8 Years of Excellence with Wideline – For the past 8 years, First Grade Builders has consistently chosen Wideline Window for their value for money, exceptional product quality, and outstanding customer support. They also provide site assistance that is top-notch, ensuring every installation is seamless and tailored to our specific project needs. Wideline is truly a cut above the rest, making them an indispensable partner in our success.
My second project with Wideline product – I upgraded a glass window from 1980 to a BAL40 model, as I am in a high risk bushfire area. The job needed a custom approach. I discussed the specs with Dana and sent her a sketch of the opening. I was able to install the supplied window and use the supplied trim for a nice finish. Very happy with the personal service provided.
Excellent Customer Service – I needed a replacement lock for a window. I called the main line and was then transferred to the Liverpool Showroom. I spoke to Charlie there and he was able to help me with what I needed. Picked it up on the same day. Once I got the lock I had a bit of trouble fitting it. I spoke to Charlie again and he was able to give me instructions on how to… Read more
fit it. He was very knowledgeable, friendly and helpful. Definitely an asset to the company. Well done.
In-depth reviews
Waste of time and money – Complete disaster and an absolute regrettable choice to go with this company instead of Bradnams Windows which was our builder and architect recommendation. The windows we received had rust damage on them, the elastic had fallen out and only half of the sliding door and fly screen were delivered so during the heavy rain last week water got inside… Read more
the house and new flooring that were installed got damaged. We engaged the builder as soon as we received confirmation the windows will be received and the builder came but sliding door was broken and we had book him for an additional day to sand the reveal of the window and put two coats of paint instead of usual one layer. We went through additional expenses and stress that we did not have to go and did not deliver. The state of the windows and doors received falls short of expectations from a company that considers itself a leading window and door industry - the products are not the standard quality received from others in the industry and surprisingly no offer of discount or refund or apologies from the management! There were other similar poor quality windows and doors for other customers in the truck with rust and water damaged - complete disaster!
Wideline Window and Doors Tuggerah – In building our new home at 23 Steyne Rd Saratoga we were fortunate that our builder recommended Wideline Window and Doors at Tuggerah. Sales executive Jenny Rapley assisted us in determining the range and type of 40 odd windows and doors associated with our project. We install aluminium sliding, awning, fixed and louvred windows including screens… Read more · 1
together with aluminium sliding and stacking doors. Timber window internal doors were also a feature. The largest 3 stacker was 5.4m wide with the largest fixed window being 3.9m x 2.5m. The installation of this fixed window was arranged directly by Wideline and installed without the need for a crane. A Commendable effort. During our discussions and numerous interaction, Jenny at all times acted in a courteous, informative and professional manner. she remained our primary point of contact with Wideline during the installation and then coordinated a follow up service. There is no doubt that the beautiful Wideline windows and doors are a feature of our home. We have no hesitation in recommending Wideline for any window or door project.
Peter and Taia Sansom
Reliable Excellence: A Builder's Perspective – As a builder, finding a dependable supplier for construction is crucial, and my experience with Wideline Windows and Doors, specialising in aluminum windows, has been nothing short of exceptional. Their product quality stands out prominently. The aluminum windows and doors they provide are not only sleek and modern in design but also durable and… Read more · 1
built to withstand varying weather conditions. The windows are crafted with precision, showcasing the expertise and attention to detail.
Moreover, the customer service offered by their team has been outstanding. From the initial inquiry to the final delivery, their staff has been prompt, knowledgeable, and accommodating. They understand the needs of builders and ensure seamless communication throughout the process. Any concerns or queries I had were addressed efficiently, contributing to a smooth collaboration.
Wideline Windows and Doors has proven to be an invaluable partner for my projects. Their top-notch products, excellent customer service, reliability, and sustainability efforts make them a standout choice in the industry.
Positive reviews
Maryam from the Brookvale studio has been great at helping me arrange my new windows and doors. She always kept me updated on the progress and was wonderful to deal with. The aftersales service from Maryam and then backed up by Matt who came out to help me was much appreciated. They both were great.
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Highly recommend Mark Wildman - he was really helpful & we can’t be happier with the product. Great service all round - ask for Mark at the Liverpool Showroom.
Luke Jones – I have been dealing with Luke Jones from Wideline since we decided to replace the old windows in our house 6 months ago. As we remained living in the house, we have staged the window replacement over a number of months. Luke prepared quotes for us and was able to advise and suggest on different configurations and products. Luke was great in… Read more
keeping us updated with information and programme and very responsive when we had the inevitable problems of working within an old building. Living through a renovation is challenging but Luke was always available to assist and address the issues.
Negative reviews
Would not recommended. Only giving one star because we do not have an option of zero stars. We have had nothing but issues with Wideline. The windows were not sealed properly for both the windows we purchased and someone had to come out twice to ifx the issue as it was not done properly teh first time. We were supposed to get the sashes this… Read more
week to be installed today and they did not show up. No communication about this, the installer had to message us to let us know. tried to talk to someone in Management to discuss our concerns and we just kept getting the run around. Poor customer service and product. No offer to compensate for their incompentence.
Very poor communication and customer service. 2 delivery delays amounting to 1 month delay with no information or notice. Just waiting all day, calling multiple numbers, if somebody is away then bad luck, nothing is handed over.
Don't buy from Wideline. My son has had a diabolical experience with this company begining January 2024 and up to now April 2025. They demanded full payment up front before starting the job and then were weeks and weeks late with the delivery. None of the windows and doors could be even taken of the truck because they were all faulty. They were… Read more
all re-delivered again, late, and nothing had changed so they went back again. When he finally received them several had to be returned again because of faults. More faults were found which the company had to fix on site and still left damaged frames. The front door had to go back for repairs and took weeks to be returned. When the protective film was removed from the glass it was found to be scratched in three places and Wideline refuses to fix it saying that it is too late. His whole job was delayed by 3 months because of Wideline's incompetency costing him three month rent. This company is a disgrace.
Recent reviews
Order $6.5k of aluminium windows and doors arrived with all corners bend because they were only protected in thin sticky tapes, no carboard or styrofoam. I had to manually bend them back straight as they would not fix the issue. The rubber seal around the glass on one of the window were 3/4 hanging out and 1/2 pushed into place. I had to keep… Read more
chasing them and they kept promising to send a technician to fix it. Still waiting.
Do not buy from these people, there are plenty of other windows and doors manufacturers.
Broken and discoloured – We received delivery of a sliding door and window. During delivery the door fell off the truck and smashed (along with several other windows for other customers). We understand that accidents happen but the response has been poor, with a replacement door not due to be delivered until next year! In addition, the window (which was thankfully… Read more
unbroken) had discolouration on the frame, and looks to us like it has been mistreated.
Overall, this delayed our the work of our builder as well as creating extra work for him. Not to mention that there is now an opening where the door should be.
We thought we were ordering from a company with many years in the industry and a reputation for quality, but we have been sorely disappointed.
Minor inconvenience outweighed by great quality product – We ordered a number of windows from sideline. The service by Shamila was very courteous and professional. Even though one window was slightly damaged through transport, Shamila had warned us that sometimes happens due to the fact that we did not order protective reveals with it. It was not a major problem. In our mind the excellent quality of the… Read more
product outweighed the minor inconvenience. We would certainly recommend this manufacturer to anyone wanting a contemporary (not cheap and nasty looking) product
Good product quality, but very slow service – I am updating my rating from 1 star to 3 stars. About four weeks after my initial complaint, the company came over to fix the faulty window lock. Now that the issue has been resolved, I can say the overall product quality is good. However, the service was very slow. The delivery was delayed by two weeks, and the defective lock should have been… Read more
caught before shipping. While I appreciate the eventual fix, the long wait times for both delivery and service were quite disappointing.
Find out how Wideline Windows and Doors compares to other Door & Window Shops
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Fantastic Product and Service – Windows and doors were delivered on time, service was fast and efficient. Charles has a lot of knowledge and gave me excellent advice always took time to help over the phone and in the showroom. He clearly explained variations in product the pros and cons of each and what would best suit our home. Very happy with the product and the service. Charles went above and beyond.
Disappointed – I am writing this review coming from 20 years in the construction industry. We used Wideline for the first time on our own home as we were promised the world, but we are extremely disappointed in the product, you can feel an air draft come through every window, doors still don’t close properly after waiting 8 months for a service and received an… Read more
invoice 5 months after occupancy for the screens. We will never use Wideline again and would not recommend them to anyone.
Wideline is 5/5 for Customer Service and Quality – Jenny at Wideline is an absolute rockstar! I am not a tradesperson and know very little about windows, but Jenny took the time to answer all my silly questions (including calling my builder). I could not be happier with Wideline's service or the actual windows themselves. Show reply
Outstanding Customer Service – Service is fast and efficient. Charlie has a lot of knowledge and gave me excellent advice. He showed me the same item on the window in the showroom to make sure it was the right one. Liverpool is one of the best showrooms I have seen. Very happy with the product and the service. Show reply
Expert Service – I called the main 1300 number and they told me that I could get help at the Liverpool showroom. My door is about 7years old and I wasn't sure if I could replace the handle. I met Charles at the showroom and showed him photos of my old lock. Just by looking at the photos he was able to work out what I needed and get me a new replacement. It fit perfectly and my door works just like new. Show reply
Professional service and good quality product – The Wideline products are very good and worth the money spent. Fitted easily and looks nice after installation. I used their product before and totally satisfied with the quality. So, this time I decided to use them for my new home. Also, the sales team are fantastic. I was dealing with Nik in the Rosebery showroom; he was so professional, helpful… Read more · 1
and attentive. He answered all of our questions and helped us get our order sorted quickly. Delivery was done on time, and thanks to Nik's professional advice at the order time, the installation process went through very smoothly. I highly recommend buying their product, and if you are not sure how to get your quote and order sorted, Nik is your man to go.
Great Service – The Liverpool showroom looks great. Has every product in there. I went in there and spoke to Charles. He was easy to deal with. He helped me with my windows. Show reply
Excellent Window Advisory Services from Shamila Khan – Shamila Khan provided excellent advice regarding our windows. Her customer service is top-notch, as she efficiently manages a steady stream of customers, reassuring each one that they will be seen in the correct order and that the wait won't be long. She offered efficient and expert advice, and I now feel confident that I've made the right choice for my home's windows. She is very knowledgeable and doesn't waste time. Show reply
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